商业英语邮件模板
【假期延误通知】
Thank you very much for your order.
Unfortunately we can't arrange delivery during Jan 17th to Jan 29th due the national Spring Holiday. So is it acceptable if we delay the shipment when delivery resumes after Jan 29th? We will arrange the fastest shipment when we are back.
If however, you prefer not to wait till then, we will make a refund to you, but please be kindly noted that a refund will not be finished until 30 working days due to international banking operations.
Could you think it over and then confirm with me please?
We apologize for the inconveniences and appreciate your understanding.
I will get back to you if any question during this time.
Thank you for your support and interest as always.
Happy New Year!
Sophie
【EMS查询问题】
The v erification code is generated automatically and randomly by the site, so i couldn’t give you one useful for you. Could you try to refresh the page or track some other time, or in another computer please?
Please let me know if more questions.
Sophie
售中
【没货/换货】
Thank you very much for your order.
I'm so sorry to inform you that the bag you ordered is short in supply currently.
We suggest you check on other bags for an exchange to avoid schedule delay because we are not sure when it will be restocked yet.
We still have many other gorgeous bags for you to choose. Could you check on our website and send me a few more alternatives just in case? Looking forward to hearing from you.
Sincerely,
Sophie
【换DHL/UPS】
To guarantee delivery arrival time, we need to use DHL Express and it will cost an extra amount $36 USD. We need you to help share this extra cost. Please pay by ordering 36 units of our $1 virtual products.
You can find the $1 virtual product at the bottom of categories.
Your bags will be shipped ex factory today and estimated arrival time is 5 days later. I will send you tracking number tomorrow. Thank you for your orders.
Sophie
Customer Service
【致谢/Update】
Thank you for your order.
We already received your payment for your order on our website. We will send the bag to you as soon as possible. Once we ship the bag, we let you know the tracking number for it.
【新单/询问西联】
Thank you for shopping with us. I see you are using Western Union to pay your order this time. Could you let me know below payment information so that I could check and arrange the shipment? Appreciate your help.
The Western Union control number (WUCN):
Sender's FULL NAME:
Sender's Country:
Besides, FYI, if you don't want to use Western Union, we also accept Visa Card, or remittance. Let me know please.
Thanks,
Sophie
Customer Service
【Master Card】【Paypal】
Thank you very much for your interest.
I am sorry but we can't accept Master Card currently, only Visa, or Western Union. However, you could pay via Western Union with our Master Card.
And we offer discounts for payment through Western Union.
Could you try?
Sophie
【新单询问】
Yes the order and payment are both confirmed. After we confirm our stock we will send you the bag to appointed address soon.
Thank you for your order.
【折扣/Coupon】
Please use below coupon code to get a discount. Please note that this coupon code is ONLY available on
Coupon code:
------------------
Please use below coupon code to get a discount. Please note that this coupon code is ONLY available if you pay by West Union / Remittance.
---------------------
Coupon code: WU15 - 15$ off 200$ order.
Coupon code: WU25 - 25$ off 400$ order.
Coupon code: WU30 - 30$ off `$ order.
---------------------
As it is already a very competitive price, we are sorry that we can not offer you more discount now.
【晚班】
I am on the night shift. We will confirm it for you tomorrow because the warehouse is off duty now.
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客户开发/售前询问
【客户询问我们的包和原产包的区别】
Thanks for your interest.
Our bags are all replicas. We only sell Super A Class replica Bags, made with top material, quality real leather and hardware, come with dust bag and booklet. You can easily find a brand name and a bag design that will suit your fashionable taste. The best thing about our designer inspired bags is that they cost a fraction of the price compared to their original counterparts. 【客户询问卖什么】
Thank you very much for getting back to me.
We sell Super A Class replica Bags, made with top material, quality real leather and hardware, come with dust bag and booklet. You can easily find a brand name and a bag design that will suit your fashionable taste. The best thing about our designer inspired bags is that they cost a fraction of the price compared to their original counterparts.
https://www.wendangku.net/doc/0217760648.html,/
Besides, lately we also sell UGG boots on another website of ours. Here are the websites. https://www.wendangku.net/doc/0217760648.html,
Let me know if you find anything interested.
【网站有问题】
Sorry for the inconveniences brought to you. We are still located at the same address but we are trying to focus our businesses on our popular websites as below.
Please shop on below websites.
https://www.wendangku.net/doc/0217760648.html,
https://www.wendangku.net/doc/0217760648.html,
【客户询问如何购买物品】
Thanks for your interest and welcome to ship on our website.
To order, you just need to visit our website and choose the bag you like and add it to your shopping cart by clicking the Add to Cart button (green). Then click the Go to Check Out button to fill in your delivery addresses and payment info(credit card) or Western Union(for this payment method, find more info below).
Or you can order via email by showing us the model of the bag or the link of the bag. For payment, we accept Visa card, Western Union and Remittance.
To pay via Western Union, you need to know:
My First Name: SIJUN
My Last Name: WU
City: Guangzhou, China
Post code: 510400
Please feel free to contact me for any other questions.
【转介绍】
How are you? I am writing to check that if you have received the bag you ordered from us and whether you like it.
Besides, we will very appreciate your advices, which will help improve our service quality.
If you are very satisfied with our bags and our service, could you introduce our websites to your friends?
An introduction could earn you and your friends both 5% discount off.
【问折扣的】
Could you let me know which bags you are interested in so that we know what kind of discount we can offer please?
Thanks and look forward to hearing from you.
【批发客户询问折扣的】
Thank you very much for your interest. We welcome wholesaler and love to do businesses with people like you. Our bags are with good quality and excellent design, also with best price. We offer good discounts for our wholesalers; details of discount would be based on the quantity of purchase.
Our wholesale policy suggest that you send us a list of purses you would like to take for one time, we will send you our best discount quotation.
Please be noted that we doesn't offer a certain discount rate to you, but discount will be different according to order details. This is good for both you and us as we are trying to get you the best prices without giving a fixed wholesale pricing.
Besides, that we provide more discount for payment via Western Union.
Please let me know if i give enough information regarding our retail policy or not. Should you have any question, kindly contact me.
Thanks,
Sophie
we provide wholesale prices for reseller. If you are interested to order, please send us the
items you would like to buy and i will send you our best wholesale prices. Please understand that we don't offer a fixed wholesale price usually but offer an update wholesale price every time.
【维护客户，介绍产品】
Greeting!
This is Sophie from the Customer Service. Have you ever shopped on these websites for gorgeous designer bags before?
I shall be glad to introduce you our hot sites for inexpensive but great bags and boots: Prepare for exclamations! Free shipment when you order two or more!
Payment: Visa card, Western Union and Remittance accepted.
Shipment: 5-9 days delivery worldwide
Sincerely,
Sophie
【衣服】
Greeting!
This is Sophie from the Customer Service of https://www.wendangku.net/doc/0217760648.html,. Have you ever shopped on our new site for gorgeous dresses before?
I shall be glad to introduce you our hot site for inexpensive but great clothes.
https://www.wendangku.net/doc/0217760648.html,/ (lady’s wears, including special occasion dresses, designers' coats, tops, chic dresses and others.)
Prepare for exclamations! Free shipment when you order two or more!
Payment: Visa card, Western Union, PayPal and Remittance accepted.
Shipment: 5-9 days delivery worldwide
Sincerely,
Sophie
【老客户】
I hope this letter finds you very well! It is been a while since your last visiting on our website and shopping with us.
I am just writing to let you know that our websites have been well updated so if any interest in new arrivals, welcome to visit our websites for these gorgeous purses.
Or if any interest in classic vintage, we have also updated our shelves now~
Payment: Visa card, Western Union and Remittance accepted currently.
Shipment: 5-9 days delivery worldwide
Sophie
Customer Service
【未下单客户】
Thank you for your interest on our website and willingness to register on it.
I assume you are still looking for The bag to your heart. I am here to help with finding it out for you, so could you tell me what kind of bag or others you are trying to look for? I am confident that i will be able to offer you many options. Should you have any question, please don’t forget that I am here for help.
Sophie
Customer Service
===================================================================
付款问题
【未付款】
Thank you for shopping on our website. You order have been confirmed, but we haven't received your payment yet. Could you confirm that whether you have made the payment?
If yes, was it by Visa? We can currently accept Visa, Western Union and Remittance and PayPal.
Please help confirm so that we could arrange shipment in time.
Sophie
Customer Service
【不批准交易】
Thank you very much for your order.
As you might have noticed, your payment was not successful and this is because your transaction was not approved by your bank. This payment was rejected automatically.
Could you please contact your bank of card issuance to get it through? Or you could pay via Western Union.
Thank you very much and have a nice day!
【fraud 信用卡处理信】
Your card can not be charged outside your region for orders on our site due to unknown reason. Could you pay to us by Western Union or maybe ask your friends pay for you?
============
Your Transaction status is fraud. It could be that because you now are located in another country. Could you please try below?
1. Paying via Western Union?
2. Paying via Visa card when you are in your country or let your friends in your help?
【西联在线汇款】MasterCard/Visa
You can send your money via Western Union with your Master Card.
Here are instructions on how to do it.
Send Money Online with your Credit/Debit Card
-Register or Log In to your profile. Choose Send Money Online service
-Pay with your Visa? or MasterCard? credit* or debit card.
-Complete your transaction. Be sure to save your Money Transfer Control Number (MTCN). -Money will be sent with the service you selected.
-You will receive a confirmation email that your money was sent.
Our recipient information for Western Union is:
My First Name: SIJUN
My Last Name: WU
City: Guangzhou, China
Post code: 510400
Please make sure that when filling transfer information, do not mention it being business payment, like payment, order etc. Please state that the transfer purpose is personal.
【付款失败(改用西联) 】【风险审核未通过】
Thank you for your order and shopping with us.
It seems your payment via credit card is declined due to negative credit evaluation. Could you pay by Western Union or Remittance?
To pay via Western Union, you need to know:
My First Name: SIJUN
My Last Name: WU
City: Guangzhou, China
Post code: 510400
Also please let me know info below when finished the payment:
West Union Control Number (WUCN):
Your Full Name:
Country:
Amount of mone y
We will send you the bag in 24 hours after your payment is confirmed.
For any question, please feel free to contact us.
If to pay via PayPal, this is our account: wusijun2@https://www.wendangku.net/doc/0217760648.html, amabing@https://www.wendangku.net/doc/0217760648.html,. Kindly note that as PayPal rules do not allow transaction for replicas, so please DO NOT input our website name, or any words indicating replicas, or knockoffs when filling payment info. You could state that it is an order via email.
【问PayPal】
(完整版)外贸英文邮件范文(免费版)
外贸业务全套英文邮件 第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you
外贸订单英语邮件全过程范文
外贸订单英语邮件全过程范文 （1）开发信 Hi Kelvin, Glad to hear that you're on the market for flashlight and other promotional items. This is C from *** Ltd in China. We specialized in flashlights and premiums for 10 years, with the customers of Coca-Cola, Craft, Pepsi, etc., and hope to find a way to cooperate with you! Please find the pictures with models and different packaging in attachment. An American guy purchased this model in BIG quantity last year. I would like to try now, if it's suitable for Europe. FREE SAMPLES can be sent on request. Call me, let's talk more! Thanks and best regards, C *** Ltd Tel: *** Fax: *** Mail: *** （2）价格谈判 Hi Kelvin, Thank you so much for your kind mail! Sure, our models with top quality, and think all of them meet the quality level in your local market! If the price is not suitable in your price range, could you pls accept to do a little change? The price will be reduced 3%. That is, EUR2.13/pc. Looking forward to your early reply. Thanks. Kind regards, xxxx
外贸全套英语邮件范文
交易的第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the
商业英语邮件模板
【假期延误通知】 Thank you very much for your order. Unfortunately we can't arrange delivery during Jan 17th to Jan 29th due the national Spring Holiday. So is it acceptable if we delay the shipment when delivery resumes after Jan 29th? We will arrange the fastest shipment when we are back. If however, you prefer not to wait till then, we will make a refund to you, but please be kindly noted that a refund will not be finished until 30 working days due to international banking operations. Could you think it over and then confirm with me please? We apologize for the inconveniences and appreciate your understanding. I will get back to you if any question during this time. Thank you for your support and interest as always. Happy New Year! Sophie 【EMS查询问题】 The v erification code is generated automatically and randomly by the site, so i couldn’t give you one useful for you. Could you try to refresh the page or track some other time, or in another computer please? Please let me know if more questions. Sophie 售中 【没货/换货】 Thank you very much for your order. I'm so sorry to inform you that the bag you ordered is short in supply currently. We suggest you check on other bags for an exchange to avoid schedule delay because we are not sure when it will be restocked yet. We still have many other gorgeous bags for you to choose. Could you check on our website and send me a few more alternatives just in case? Looking forward to hearing from you. Sincerely, Sophie 【换DHL/UPS】 To guarantee delivery arrival time, we need to use DHL Express and it will cost an extra amount $36 USD. We need you to help share this extra cost. Please pay by ordering 36 units of our $1 virtual products. You can find the $1 virtual product at the bottom of categories. Your bags will be shipped ex factory today and estimated arrival time is 5 days later. I will send you tracking number tomorrow. Thank you for your orders.
外贸邮件回复范文
收到客户询盘时的回复： Dear sir, We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below: The specification you required: The length: The diameter: The material ........ The price:XX usd /pes FOB(tian jin) I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards 签名 客户询盘模糊，向客户询问规格 Dear sir, Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards 签名 针对客户的讨价还价的回复 Dear sir, Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. If you any comments ,pls let me know. Thanks and regards Angela 这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦 应对客户的迟迟不回复的邮件: Dear sir, Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the
外贸英语邮件模板
超实用跟进客户英文邮件模板，外贸人必备！ 1、询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards. 2、重新发送报价 Hello, xxx, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon! Best wishes. 3、利用报价的有效期给客户一点压力 Hello, xxx, Hope everything goes well! It’s Judy. We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . Pls kindly check whether the price is workable? Because the price will be invalid on xxxx. Wish we will promote business. Best regards. 4、追问客户的评价和反馈 Dear xxx, How are you recently? Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards. 5、了解报价反馈，附上产品目录表 Good day! My friends, Judy again. My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience? Enclosed is the E-catalog of Kington, please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you
外贸英语邮件例句_62句
外贸人写开发信时最常用的例句 回复、总结、确认之前与客人的讨论“ 1. With reference to our telephone conversation today… 关于我们今天在中的谈话…（用于沟通后的确认） 2. As we discussed on the phone... 如我们上次在中的讨论… 3. In my previous on October 5 在10月5日所写的中… 4. As I mentioned earlier about... 如我先前所提及关于… 5. As indicated in my previous ... 如我在先前的信中所提出… 6. I am writing to follow up on our earlier decision on the... 我写信来追踪我们之前对于…的决定 7. from our decision at the previous meeting… 如我们在上次会议中的决定… 8. As you requested/per your requirement... 按照您的要求… 9. In reply to your dated April l, we decided... 针对您4月1日的，我们有如下决定… 10. As a follow-up to our phone conversation yesterday, I wanted to getback to you about the pending issues of our agreement. 对于我们昨天在中所谈，我想答复您我们合约的—些待解决的问题。 11. I received your voice message regarding the subject. I'm wondering ifyou can elaborate i.e. provide more details. 我收到您关于这个主题的留言．我想您是否可以再详尽说明，也就是再提供多一点细节 12. I received your message regarding the subject. I'm wondering if you can elaborate i.e. provide more details. 我收到您关于这个主题的留言，能否可以再详尽说明，再提供多一点细节。
英文邮件商务格式及常用语
英文邮件（商务）格式及常用语芃 Ⅰ邮件主题：蚀 ①. 主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings；蚆长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。螄 YES：Supplier training；蚄 NO：professional trainees from sister company should abide by rule of local company蒂（太 长）虿 ②.主题框的内容切忌含糊不清。袃 NO：像News about the meeting 这样的表达；螁 YES：应改为Tomorrow's meeting canceled。袀 一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的蒈 个字母的介词、连接词和冠词之外的每一个单词的首字母大写。5格式可将除了少于羃． YES：New E-mail Address Notification；Detailed calculation 膂 NO：detailed calculation 薂 ③.视信的内容是否重要，还可以在开头加上URGENT或者FYI（For Your Information 芇 供参考），如：URGENT：Submit your report today! 芇 Ⅱ称呼：薃 Dear ××(人名), ，或者Dear Mr./Ms.××(姓), ，一般正式的邮件这样就OK了，如果和你肀非常熟悉的人，也可以直呼其名；然后空一行换行，顶格写，不用空格。 正文：Ⅲ芀 ①.邮件第一段开头可以说到自己是谁(This is ××(人名) from ××(公司名))，也可以不说；莇 ②.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事羄相求的情况下会很有帮助。 ⑴.Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子螂开头，向他们对公司的兴趣表示感谢。 ⑵.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定聿记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank ”you for getting back to me. 如果你询问某人一些信息，他们⑶.Thank you for providing the requested information.蒇花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。 如果有人给了你特别的帮助，那一定要感谢他们！⑷.Thank you for all your assistance.莅I truly
外贸英语范例
客户邀请函： Dear Sir, Invitation for Visiting to China For establishing more cooperation in 2012, we honored to invite Mr. to our company to negotiate future cooperation in busines s. We are seeking you business cooperation and lon-term partnership. Sincerely looking forward to seeing you soon. Yours faithfully. 初次跟进： How are you? Have you got a good weekend. For several days no news from you, my dear friend. Does everything go well？Now I am writing for keeping in touch with you for further business. we are interested in the possibility of further cooperation with your company. Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service for you recently. Should you have any questions,plsase don’t hesitat e to contact me. 催单邮件： Dear Sir/Madam, How are you? Hope everything is ok with you all along. Unfortunately, for several days no news from you, my friend. Now I am writing for keeping in touch with you for further business, If any new inquiry, welcome here and I will try my best to satisfy you with competitive prices as per your request. By the way, what's your general impression, may i ask? Should there be any query, do feel free to contact me.We look forward to receiving your early reply, and assure you that your requirements will have our best and prompt attention.（更换） Best regards, XXXX 一、外贸催款信怎么开头： Again we call your attention to your payment due April 30. We again call your attention to the following invoices which, according to our records, are still unpaid well beyond our normal terms: Once again, we ask for your cooperation in paying your account which is now more than two months past due. We have not received any response from you to the recent reminder we sent you on May 20 about your overdue account. Y ou did not respond to our first reminder of your overdue balance of $2578.50. Y ou have not answered my previous letters asking for payment on your $2578.50 purchase. 二、催款信中说什么理由 Would you please let us have an explanation of why the invoice is still outstanding? Please let us know why the balance has not been cleared. We would like to know if there is a reason for your delay in paying your long overdue account. 三、一封温和的外贸催款信怎么写 I am sure it is not your intention to ignore past due notices at the expense of your credit standing. I am sure you are not intentionally trying to make our work difficult, but that's what it amounts to. We realize that financial conditions in your firm have not been good recently. By now, however, we feel you should be able to start paying again. Perhaps you have overlooked these past due payments. It would be only fair to pay them now. To avoid an unfavorable report of your credit records, we suggest an immediate payment of the amount due.
纺织类外贸邮件英语
.外贸英语 1. Quotation报价 2. Sample样品 3. Catalogue型录 4. Order/purchase order订单 5. Contract合约 6. Shipment装船(运) 7. Damage损坏 8. Shortage数量短缺 9. Complaint抱怨 10. Agency代理权 11. Payment付款 12. Inquiry询问 较长的「主旨」说明，以提醒收信者注意您的商用书信，但是以不超过五个单字的简易句子为原则，以免过于冗长： 1. Making an appointment安排会议 2. Looking for Customers寻找客户 3. Extending Business拓展业务 4. Trade Proposal商务计划 5. Agreement on Conditions of Business交易条件协议 6. Trade Inquiry商务询价 7. Selling Offer卖方报价 8. Buying Offer买方报价 9. Placing an Order下订单 10. Follow-up进度查询 11. Sales Contract 买卖契约 12. Claims and Adjustments索赔与调处 13. Establishment of Agency Ship建立代理关系 「称谓」 Dear Sir,：「敬启者」，用在「只知其人不知其名」的状况下。 My dear Sir,：「敬启者」，用在「只知其人不知其名」的状况下。 Dear Sirs,：「敬启者」，用在只知为一群人中的「某一人」。 Dear Madam,：「亲爱的小姐」，表示对不分已婚或未婚也不知其名女士的称呼。 Dear Mr.[Mrs.] Wang,：「亲爱的王先生[王太太]」，用在知道对方的姓氏。 Dear Miss Jones,：「亲爱的琼斯小姐」，表示对未婚女士的称呼。 Dear Ms. Jones,：「亲爱的琼斯小姐」，表示无法确定对方是否已婚或未婚的女士称呼。
外贸催款必备邮件英语
标题：外贸催款必备邮件英语 催款是外贸业务的又一硬伤，跟大家分享怎么样给客户写催款邮件： 第一阶段 -- “友好的催付” 1.Please note that your account, as shown on the attached statement, is past due. Your prompt remittance will be appreciated.请注意附件中的账单时到期未付的款项。如能尽快汇款，将不胜感激。 2.This letter is sent to you as a reminder of your account with us. Our invoice of May 7, amounting to $50000 is now due for payment. We will be pleased to receive your check for this amount.此信是对您账目的提醒。我们5月7日的发票金额为50000美元，现已到期。如能尽快收到支票，我们将不胜感激。 3.If your check is already in the mail, you should disregard this letter. If it is not, please take a moment to mail your check today.如果您的支票已经寄出，请忽略此信。如果还没有寄出，请今日尽快安排寄出。 第二阶段 -- “强有力的催付” 1.We are disappointed that our letter and statements to you have brought no reply.我们寄给您的信和结算单至今都没有任何回复，对此我们很失望。 2.May we draw your attention to the amount of $50000, which according to our records remains as yet unpaid ? Please let me hear from you as soon as possible if there is a problem I should know about.请您注意下贵司金额为50000美金的款项，按照我们的财务记录，这笔款仍然还没有付清。 3.Please call me at once so we can arrive at some workable agreement to settle your account.请立刻给我致电，以便我们能达成可行的协议来解决您的账单。 第三阶段 -- “紧急催付” 1.We cannot understand why your company has failed to respond to all our inquiries, because your account is seriously in arrears.我们不能明白为何贵司不回复我们的询问信，因为您的账单已经严重拖欠了。 2. We are unwilling to accept any further orders from your company except on a cash basis until you have settled your past-due account of $5000.除非货到付现，我们公司不愿意接受贵司任何订购，知道贵司将500美金的过期账单结算清楚。 3.Since?you have not answered our reminder letters and ignored our two telephone calls, we are now forced to take strong measures to collect the outstanding balance
常见英语商务邮件模板
常见邮件英语 常见的商务英语电子邮件包括以下五部分：①写信人Email地址、收信人Email地址、抄送收信人Email地址、密送收信人Email地址。②标题。③称呼、开头、正文、结尾句。④礼貌结束语。⑤写信人全名、写信人职务及所属部门、地址、电话号码、传真等。 一、主题 1.主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings；长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。 2.主题框的内容切忌含糊不清。NO：像News about the meeting 这样的表达，YES：应改为Tomorrow's meeting canceled。 一般来说，只要将位于句首的单词和专有名词的首字母大写即可。另外一种较为正规的格式可将除了少于5个字母的介词、连接词或冠词之外的每一个单词的首字母大写。YES：New E-mail Address Notification；Detailed calculation NO：detailed calculation 视信的内容是否重要，还可以开头加上URGENT或者FYI （For Your Information，供参考），如：URGENT：Submit your report today! 二、称呼 在同辈的亲朋好友或同事间可以直呼其名，但对长辈或上级最好使用头衔加上姓。Dear Mr. Smith，如果很多收件人，Dear All。 如果没有名字,或者是很正规信的信件,可以考虑这些： Dear Colleagues: Dear Sir or Madam: 三、开头 1. Warm greeting from XX 2. Thank you for your prompt reply. 当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“thank you for getting back to me.” 3. Thanks for your mail of 日期............ 4. We apologize for not replying you earlier. 对于未能早一点回信給你，我们感到抱歉 四、正文 1.只发附件 附件是……，请参阅。 Please kindly find the attached ……
外贸业务全套英文邮件范文
外贸业务全套英文邮件范文（转） 交易的第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of serv ice of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly 5-1 同意进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely 5-2 拒绝进口商的还价