robbins_mgmt12_tb01jhw

Management, 12e (Robbins/Coulter)

Chapter 1 Management and Organizations

Part I T/F

1) A great manager makes a job more enjoyable and productive.

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2) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers.

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3) The four contemporary functions of management are planning, organizing, leading, and controlling.

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4) In order for organizations to survive successfully, managers must create a

customer-responsive organization.

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5) Management is universally needed in all organizations.

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Part II

1) Which of the following statements regarding managers in today's world is accurate?

A) Their age range is limited to between 30 and 65 years.

B) They are found only in large corporations.

C) They can be found exclusively in for-profit organizations.

D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

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2) ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

A) First-line managers

B) Top managers

C) Production managers

D) Research managers

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3) Which of the following is an example of an efficient manufacturing technique?

A) cutting inventory levels

B) increasing the amount of time to manufacture products

C) increasing product reject rates

D) meeting customers' rigorous demand

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4) Which of the following changes has resulted in the shifting of organizational boundaries?

A) digitization

B) increased emphasis on organizational ethics

C) increased competitiveness

D) changing security threats

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5) Which of the following represents one of the challenges of management?

A) enjoy relatively easy work

B) support, coach, and nurture others

C) have little influence on organizational outcomes

D) have to deal with a variety of personalities

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Part III Essay

1) List and explain the four basic functions of management.

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2) Describe the three main types of managerial skills identified by Robert Katz. Which skills are most important to each level of management, and why?

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