酒店英语手册

悦色商务酒店礼貌服务英语

全员培训教案（公共部分）

PART I Elementary English for Hotel Staff

一、Courtesy Service English 礼仪英语

◆欢迎和问候语Greetings

1.Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫

人）

2.How do you do? 您好！（初次见面）

How do you do? 您好！

Glad to meet you. 很高兴见到您。

3.How are you? 您好吗？

Fine, thanks. And you? 好的，谢谢，您呢？

4.Welcome to our hotel (restaurant). 欢迎到我们酒店（餐厅）来。

5.Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快.(客人刚入店

时)

6.I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。（客人在酒

店逗留期间）

7.Have a good time! 祝您过得愉快！

◆电话用语Terms of Telephone

8.Good morning, Front Desk. Can I help you? 早上好，前厅。请问有什么可以帮到

您的？

9.Sorry, I’ve dialed the wrong number. 对不起，我拨错号了。

10.Please press 9 first and when you hear the dialing tone, press the number you want.

请先拨9，听到拨号音后再拨您所要的号码。

11.Hold on ,please. 请稍等。

12.Sorry. He is not in at the moment. 对不起，他现在不在。

Would you like to leave a message? 您要留口信吗？

13.Would you repeat that, please? 对不起，请再说一遍好吗？

I beg your pardon? 对不起，请再说一遍好吗？

◆祝贺语Congratulations

14.Congratulations! 祝贺您!

15.Happy birthday! 生日快乐!

16.Happy New Year! 新年快乐!

17.Merry Christmas! 圣诞快乐!

18.Have a nice holiday! 节日快乐!

19.Wish you every success! 祝您成功!

◆答谢和应答语Thanks and Responses

20.Thank you (very much). 谢谢您（非常感谢）。

21.Thank you for your advice (information, help). 感谢您的忠告（信息、帮助）。

22.It’s very kind of you. 您真客气。

23.You are welcome. 不用谢。

24.Not at all. 不用谢。

Don’t mention it. 不用谢。

25.It’s my pleasure. 非常高兴为您服务。

I’m glad that I can help.很高兴能帮到您。

26.I’m always at your service. 乐意为您效劳。

27.Thank you for staying in our hotel. 感谢您在我们酒店下榻。

◆道歉语Apologies

28.I’m sorry. 很抱歉。

29.Excuse me. 对不起。

30.I’m sorry. It’s my fault. 很抱歉，那是我的过错。

31.Sorry to have kept you waiting. 对不起，让您久等了。

32.Sorry to interrupt you. 对不起，打扰您了。

33.I’m sorry about this. 我对此表示抱歉。

34.I do apologize for this. 我为此道歉。

35.Let’s forget it. 算了吧。

◆征询与应答语Requests & Responses

36.Can (May) I help you?/ What can I do for you?我能为您做什么？

37.May I have your name? 能告诉我您的名字吗？

38.Just a moment, please. 请稍等一下。

39.I see. 我明白了。

40.All right. 好的。

41.That’s fine. 好极了。

42.Yes, of course./ Certainly./Sure. 当然可以。

◆指路用语Giving Directions

43.It’s on the second (third) floor. 在二（三）楼。

44.Turn left/right. 往左/右转。

45.This way, please. 请这边走。

46.I’ll show you the way. 我带您走。

47.It’s at the end of the corridor. 在走廊尽头。

48.It’s in the lobby near the main entrance.. 在大厅靠近大门。

◆提醒用语Remind Terms

49.Mind (Watch) your step. 请走好。

50.Please be careful. 请当心。

51.Don’t worry. 别担心。

52.Take it easy. 放心好了。

53.Please don’t leave anything behind.请别遗忘您的东西。

◆告别用语Partings

54.Good-bye. 再见。

55.See you later.一会见。

56.Good night. 晚安。

57.Good-bye and hope to see you again. 再见，希望再见到您。

二、酒店设施Hotel facilities

酒店名称：悦色商务酒店

NAME：Yuese Business Hotel

大堂副理Assistant Manager

前台接待处Reception Counter

商务中心Business Center

礼宾部Concierge

收银处Cashier

商场Boutique

悦色中餐厅Y uese Chinese Restaurant

无烟楼层Non-smoking Floor

总统套房President Suite

停车场Parking Lot

客房Guest Rooms & Suites

行政办公室Executive Office

四、World Popular Holidays And Festivals中外流行节假日

New Year 儿童节（6月1日）

元旦（1月1日）Father’s Day

Chinese Spring Festival/Luna New Year 父亲节（每年6月的第

春节（正月初一至十五）三个星期日）Valentine’s Day Dragon Boat Festival

情人节（2月14日）端午节（农历5月5日）Festival of Lanterns Chinese Valentine

元宵节、灯节（农历正月十五）七夕（农历七月初七）International Women’s Day Mid-Autumn Festival

国际妇女节（3月8日）中秋节（农历8月15日）April Fools’ Day Halloween

愚人节（4月1日）万圣节前夕（10月30日）May Day Allhallowmas

国际劳动节（5月1日）万圣节、鬼节（10月31日）Mother’s Day Easter Sunday

母亲节（每年5月的第二个星期日）复活节(3月21日或该日后月Children’s Day 圆以后第一个星期日

Thanksgiving

感恩节（11月的第四个星期四）Christmas Eve

圣诞节前夕、平安夜（12月24日）Christmas

圣诞节（12月25日）

Boxing Day

节礼日（圣诞节次日，圣诞节后的第一个工作日）

各部门常用服务英语

PARTⅡService English for Each Department

◆前厅部常用词汇

Key Words：

lobby 大堂settle the bill结算receptionist 前台接待员credit card 信用卡concierge 礼宾部available可用的，存在的business center 商务中心reserve v.预订

assistant manager 大堂副理cancel v.取消

operator 接线员date日期

bellboy 行李生departure time 离开时间door boy/girl 门童/门女trolley cart行李车

check in 入住luggage room 行李房check out 退房luggage tag/label行李标签extend v.续住 a piece of 一件（行李）market price市价safe保险箱

tariff 房价表valuables 贵重物品special rate优惠价luxurious豪华的

be fully booked预订客满suitcase箱子

40 percent discount 六折trunk 汽车尾部行李箱high/off season 旺/淡季twin 两张单人床间single room 单人间taxi 的士

suite 套房put/leave the luggage president suite 总统套房存放行李

vacant/vacancy 空房claim/pick luggage取行李identification card身份证transfer 转移

passport 护照pack v. n.包装registration form登记表city center 市中心deposit 押金flight number航班号voucher凭证单，优惠券round trip ticket 往返票invoice 发票fax传真

cheque支票copy 复印

sign 签字translate/interpret翻译

fill in the form填写表格original mail 平信arrange v.安排cash 现金

exchange rate 汇率EMS(Express Mail Service) cashier’s desk兑换处postcard明信片

VIP贵宾walk in guest 散客

long stay 长住receipt收据

nationality 国籍registered mail 挂号信

no show未到receiver听筒

business card 名片internal line内线

service charge clerk文员

服务费outside call外线

procedure fee 手续费local call市内电话

extra key备用钥匙long-distance call 长途电话IDC National Direct Call 国内直拨connection接通

bill 帐单the line is busy电话忙

IDD International Direct Call no body answer无人接听

国际直拨telephone directory电话薄prefix 010国际电话代号replace the phone挂上电话hold on别挂电话leave message 留言connection is bad post code区号

听不清walk -in guest 散客

pay phone公用电话

◆前厅服务英语

Service English For Front office

1.Good morning, Reservation, may I help you? 早上好，客房预订部，可以为您效劳吗？

2.May I have your name and telephone number? 能告诉我您的名字和电话吗？

3.May I know your arrival and departure date? 请问您打算住多久呢？

4.What kind of room would you prefer? 您想要什么样的房间呢？

5.How many rooms do you need? 您需要几间呢？

6.How many guests do you have ? 您一行共有多少位客人呢？

7.When would you expect to arrive? 您什么时候能到呢？

8.Hold on, please. I’ll check our room availability for those days.请别挂断,我查一下那几天有

没有空房。

9.I’m sorry, but we have no deluxe room available for those days, but we can offer you

Executive Suit.很抱歉恐怕那几天没有豪华间了，但我们还有行政套房。

10.We will do our best to book you into deluxe room. 我们尽量为您订豪华间。

11.The daily rate of the deluxe room is RMB780 with 10% service charge.豪华客房的价格是人

民币780元加10%的服务费。

12.We offer special rates for your company, sir. For all type of rooms there is a 50% discount. 我

们为贵公司提供房价五折优惠。

13.How would you like to guarantee your reservation? 您想怎样担保您的预订呢？

14.Would you like us to arrange a car to pick up you at the airport? 需要我们派车去机场接您吗？

15.I will connect you with the Concierge.我帮您转接礼宾部。

16.May I confirm the reservation, sir? A Elite room from May26th to 29th. Am I right? 先生，确

认一下您的预约好吗？一间5月26日至29日的雅致客房，对吗？

17.We will extend the reservation(make the cancellation/the correction/the change )for you.谢谢

您，我们会为您延长（取消/改正/变更）

18.Do you have a reservation with us, sir? 请问您有没有预订，先生？

19.I’m very sorry, our rooms are fully booked today .May I introduce a hotel nearby for you? 很

抱歉，今天客房全部满了，为您介绍附近的酒店好吗？

20.Just moment, please, I’ll check our reservation record.请稍等，我查一下预约记录。

21.Yes sir. I have your reservation right here, we are expecting you. 对的，先生。您的预订在

这儿，我们正等候您的光临。

22.Could I see your passports/ID card, sir? 先生，请出示您的护照/身份证好吗？

23.Would you please fill in the registration card? 请填写这张登记卡好吗？

24.Would you please pay RMB1000 for deposit？请付人民币1000元做押金。

25.Here’s your room key to 908 and room card, please keep them. Your room is on the 9th floor;

the bellboy will show you up. Enjoy your stay, sir.这是您的908号房间钥匙和房卡。您的房间在9楼，行李生会领您上去的。希望您过得愉快，先生。

26.Good morning, may I have your room number please? 早上好，请问您的房间号码？

27.Mr. Scout, did you consume anything in your Mini bar? 斯格特先生,您消费过迷你吧吗？

28.How would you like to settle your bill? 您选择怎样的付账方式呢？

29.May I take a print of your card? 我能刷一下您的卡吗？

30.Mr. Scout, here is your bill, Please check it. 斯格特先生，这是您的账单，请复核。

31.This figure here accounts for the room service that you used yesterday. 这个数字是您昨天消

费客房送餐的费用。

32.Here is your deposit receipt, please keep it with you during you stay with us and present this

receipt upon you check out for settlement. 这是您的押金收据，请保存好，结帐时请出示此收据。

33.It comes to 900RMB at today’s exchange rate. 根据今天的汇率一共是900人民币。

34.Do you have luggage in the trunk? 行李箱里有没有行李呢？

35.May I help you with your luggage, sir? 先生，需要我帮您拿行李吗？

36.I will show you to your room. This way, please.我带您到您的房间去，请跟我来。

37.How many pieces of luggage do you have? 您有几件行李呢？

38.Is this all your luggage? 这是您的所有行李吗？

39.I’m sorry , we can't accept perishable goods. 对不起，我们不寄存易腐坏的物品。

40.Altogether 3 suitcases and 2 handbags, is that right? 一共是3个箱子，2个手提包，对吗？

41.Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗？

42.There is a safe in each guest room.每间房都有保险箱。

43.Just a moment, please. I’ll get a cart.请稍等，我去拿行李车。

44.This is your claim tag, sir.这是您的取物条，先生。

45.Your bags can be picked up from the Bell Captain’s desk.您可以到服务台领取行李。

46.After you, sir. 您先请，先生。

47.Going up/down to which floor, sir? 去哪一层楼呢，先生？

48.This is your room, sir. 这是您的房间，先生。

49.May I put your bags here, sir? 我可以把行李放在这里吗，先生？

50.May I arrange a car for you? 为您叫辆车好吗？

51.Please wait for a moment, I’ll put through with you.请稍等，我马上为您转接。

52.I’ll connect you with the Front Desk. 我为您转接前台。

53.I’m sorry, the line is busy, please call back later.对不起，对方电话无法接通，请稍后再拨。

54.The line was bad/noisy. 线路故障/有杂音。

55.Please dial 9 before the country code and then the area code and then the number. 请先拨9

再拨国家号和地区号，最后拨电话号码。

56.For room-to -room calls , please dial 8 first and then room number. 如要客房拨打客房，请拨

8加房间号码。

57.You may call directly from your room, sir.先生，您可以直接由客房打出去。

58.The country codes are listed in the service directory in you room. 您房间的服务指南中列有

国家代码。

59.Would you please be louder? I can’t hear you clearly. 请大声点好吗？我听不清楚您的声音

60.Who are you calling? 请问您要找谁？

61.I’m afraid there is no body answer. Would you like to leave a message? 没人接听电话，您要

留话吗？

62.Could you repeat that? 请再说一次好吗？

63.Could you speak more slowly? 请说慢一点好吗？

64.I’m sorry to have kept you waiting. 抱歉让您久等了。

65.At what time shall we call you? 我们该什么时候叫您呢？（叫早）

66.Thanks for your calling, good bye.谢谢您的来电，再见。

67.Please leave your room number and we will send the fax up to your room as soon as we get it.

请留下您的房号，一旦传真收到我们马上为您送上去。

68.We have comprehensive communication facilities and secretarial assistance.我们提供综合性

的商务设备和秘书服务。

69.May I have the fax number? 能告诉我传真号吗？

70.The fee is 5yuan per page for a local fax. 本地传真5元一页。

71.It costs 10yuan .这个10元钱。

72.They are all first—class goods. 这些都是一等品。

73.Is there anything else you are interested in? 您还想买点别的吗？

74.It’s very fragile, please handle with care. Don’t put it upside down.它是易碎物品，请小心

轻放，不要倒放。

管家部常用服务用语

Service English For Housekeeping

1.Good morning, Housekeeping, may I help you? 早上好，客房服务中心，有什么可以帮到

您的吗？

2.Housekeeping, may I come in? 客房服务员，我能进来吗？

3.May I clean your room now? 现在能打扫房间了吗？

4.Shall I come back later? 我稍后再来好吗？

5.When will be convenient, sir? 什么时候方便呢，先生？

6.When would you like your room to be cleaned? 您想什么时候能打扫房间呢？

7.We will come and clean your room at once. 我们马上来打扫房间。

8.May I turn down your bed? 我能为您开夜床吗？

9.Would you like me to draw the curtain for you? 为您拉上窗帘，好吗？

10.May I come in to add a bath towel? 我能进来补充一条浴巾吗？

11.May I replenish your mini Bar? 我能补充您的迷你吧吗？

12.Do you have laundry, sir? 先生，您有衣服要洗吗？

13.Is this for washing, sir? 这个要洗吗，先生？

14.Is this for pressing only? 这个只需要烫平吗？

15.When do you need your laundry back? 您什么时候需要您的衣服呢？

16.The laundry list is in the drawer. 洗衣单在抽屉里。

17.If your laundry is received before 2:00 PM, we will deliver it to your room by 6:00PM the

same day. 下午2点之前收走的衣服，同日下午6点之前送回。

18.If your laundry is received after 2:00 PM, we will deliver it to your room by 6:00PM the next

day. 下午2点之后的衣服，次日下午6点之前送回。

19.We have express service, we deliver it within 4 hours at a 50% extra charge. 我们还有四小时

送回的加快洗衣，加收50%的费用。

20.We can mend the cloth. 我们还可以缝补衣服。

21.We’ll manage to get rid of the stain, but we can’t guarantee. 我们尽力洗除这污渍，但不能

保证能洗掉。

22.Could you please fill out the laundry form?请填写洗衣单。

23.Would you adjust your laundry form, sir? 先生，重改您的洗衣单好吗？

24.Could you sign here? 在这里签名好吗？

25.If you need anything , please dial 72 for housekeeping.房务中心请拨72。

26.We have hair dryer in each guest room. 每间客房都有吹风机。

27.It's free, sir. 先生，这是免费的。

28.That’s no trouble at all, sir. 先生，一点都不麻烦。

29.May I have your room number?能告诉我您的房间号吗？

30.I’ll bring it right away.我马上拿来。

31.I’ll send it at once.我马上送过去。

32.I’ll take it away at once. 我马上拿走。

33.I’m sorry to hear that, shall I call a doctor for you? 很遗憾听到这消息，要我帮您叫医生

吗？

34.Take a rest, you’ll be fine soon. 好好休息您很快就会好的。

35.Are you feeling better now, sir? 先生，现在感觉好些了吗？

36.I hope you have a good night, sir. 晚安，先生。

37.We offer free shoes shining service, just put your shoes into the basket.我们提供免费擦鞋，

只需把鞋子放在篮子里。

38.What do you want to buy? 您想买什么呢？

39.According to the hotel policy, the damage must be paid for.根据酒店的规定，必须要赔偿损

坏物品。

40.May I check you room, sir? 我能检查一下您的房间吗，先生？

41.May I have a look at it? 我能看一下吗？

42.I’m sorry , an engineer will come to check it immediately. ，抱歉，维修员马上过来检查了。

43.Please don’t worry, I’ll send someone up to you room right away. 别担心，我马上派人上去。

44.I’m sorry , we can’t fix it today. 不好意思，我们今天无法修好。

45.Thank you for your comments, sir. 先生，谢谢您的建议。

46.I’m sorry, sir, I can answer you only after asking our manager. 对不起先生，我必须先去问

问我们经理才能答复您。

47.I’m sorry, I don’t understand, I’ll get you the manager. 对不起，我听不懂，我去叫经理来。

48.I’m sorry, I don’t understand, could you please show me? 对不起，我不是很明白，您可以

指给我看吗？

49.W e’ll check into it right away. 我们将马上处理这件事。

50.I’m sorry about that , we have just run out. 真是抱歉，我们刚好把东西全借出去了。

客房设施名称

Room Furnishings and Amenities

TV set 电视机

TV cabinet 电视柜

Mini bar 迷你吧

Safe 保险箱

Fax machine 传真机

ADSL Internet access 宽带网接口Mattress 床垫

Sofa 沙发

Carpet 地毯

bedside table 床头柜

Bedside lamp 床头灯

Dressing table 梳妆台

Wardrobe 衣橱

Guest service directory 客房服务指南、Stationary 文具

Clothes hanger 衣架

Telephone 电话

Shoe basket 鞋篮

Coffee cup 咖啡杯子

Glass 玻璃杯

Coffee bag 咖啡袋

Tea bag茶包

Sugar bag 糖袋

Spoon 勺子

Envelop 信封

Room service menu 送餐菜单Laundry list and bags 洗衣单/袋Sewing kit 针线包

Movie program 节目单

Electric kettle电开水壶Pillow 枕头

Bed sheets 床单

Pillow case 枕头罩Bedspread床罩

Curtain 窗帘

Bathtub 浴缸

Bath towel 浴巾

Hand towel 手巾

Face towel 面巾

Mirror 镜子

Tap 水龙头

Toilet bowl 抽水马桶Ashtray 烟灰缸Bathrobe 浴袍

Tissue 纸巾

Body lotion 润肤露

Bath form 沐浴液Shampoo 洗发水

Toilet soap 香皂

Cotton swab 棉棒

Cotton ball container 棉球缸Cotton ball 棉球

Shower head 喷头

Hand basin 洗手盆

Toilet roll 卫生纸

Hand rail 扶手

Match 火柴

Slipper 拖鞋

Toothpaste 牙膏Toothbrush 牙刷

Comb 梳子 Shower cap 浴帽 Hair dryer 吹风机 Sponge 丝瓜浴布 Mineral water 矿泉水 Rubber band 橡筋 Hair conditioner 护发素 weight scale 体重磅 waste bin 垃圾篓 memo pad 便笺 remote control 遥控器 newspaper 报纸 DND do not disturb 请勿打扰 NNS no need service 不需服务 Make Up The Room 做房 snack 点心 window 窗户 drawer 抽屉 table lamp 台灯 standing lamp 落地灯 magazine 杂志 cup noodle 杯面 mobile phone charger 手机充电器electric shaver 电动剃须刀 razor 须刨 refrigerator 冰箱 potted plant 盆栽 plug 万能插座 TV cabinet 电视柜 Umbrella 雨伞 Fruit 水果 Fork 叉 Fruit knife 水果刀 Shoes brush 鞋刷 Shoe horn 鞋拔 detergent 洗衣粉 wall lamp 壁灯 dry flower 干花 sanitary bag 卫生袋 sanitary cotton 卫生棉 dental floss 牙线 dressing cotton 化妆棉 vanity kit 护理套装 jelly gel eucalyptus 者哩水 chocolate 巧克力 iron 烫斗 shoes shine clothes 擦鞋布 vacuum 吸尘器 guest questionnaire 客人意见征询表 bottle opener 开瓶器 teapot 茶壶 fax paper 传真纸 flashlight 手电筒 NB no baggage 无行李 LB light baggage 小行李 HB heavy baggage 大行李 Water heater 热水器 local map 本地地图 stapler 订书机 stapler clip 订书针 pencil 铅笔 alarm clock 闹钟 cloakroom 衣帽间 air conditioner 空调 extra bed 加床 battery 电池 heater 暖炉 iron/iron board 烫斗/板 green tea 绿茶 black tea 红茶 jasmine tea 花茶 bulb 灯泡 check in 入住 check out 退房 SO sleep out 外宿 OU occupied 续住房 Out of order 封房 Out of service 封房 Transformer 变压器 pantry 工作间 night light 夜灯 mural 壁画 staircase 楼梯间 baby cot 婴儿床 running water 自来水 exit 安全出口 trolley 工作车

spy hole 猫眼vase花瓶

executive floor 行政楼层executive lounge 行政酒廊lobby大堂

VIP very important person 贵宾

luggage行李show room 参观fade 褪色shrink缩水

酒店部门和职位名称

Departments And Positions

Front office 前厅部Reception desk 前台

Switchboard 总机Reservation 预订Concierge 礼宾部Food and Beverage 餐饮部

Yue Chinese restaurant 悦中餐厅

Banqueting hall 宴会厅Housekeeping 管家部

Human Resources department 人力资源部

Training office培训部

Clinic 医务室Engineering department 工程部Financial department 财务部Security department

保安部

Sales and Marketing

department 营售部

Executive office 总

经理办公室

Board Chairman 董

事长

Director 董事

General Manager

总经理

Deputy General

Manager 副总经理

Manager 经理

Assistant manager

副经理

Assistant Lobby

Manager 大堂副理

Door boy/girl 门童/

女

Receptionist 接待

员

Reservation clerk

预定文员

Operator 话务员

Chief Operator 总

机领班

Restaurant Captain

餐厅领班

Waiter 男服务员

Waitress 女服务员

Hostess 咨客

Kitchen waiter 传

菜员

Executive chef 行

政主厨

Assistant executive

chef 行政副主厨

Cook/chef 厨师

Pastry cook 点心师

Steward 餐具管事

Dishwasher 洗碗工

Executive

housekeeper 行政

管家

Room attendant 客

房服务员

Washer 洗衣员

Laundry captain 洗

衣房领班

Floor supervisor 楼

层主任

P. A. cleaner 清洁

工

Assistant training

manager 培训副理

Payroll master 劳资

主任

Personnel supervisor

人事主任

Clerk 文员

Training specialist

培训专员

Doctor医生

Air conditioning

operator 空调工

Boiler man 锅炉工

Mechanic 机修工

Electrician 电工

Painter 油漆工

酒店翻译常用英语

翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房

酒店常用英语汇总情况

酒店常用英语汇总 English for Front Office Dept.前厅部常用英语 1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好! 2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。 3、How may I help you ?请问有什么可以帮到您？ 4、May I know your name ,please ?请问贵姓？ 5、Do you have a reservation with us？请问您预订了房间了吗？ 6、I’ll check our room availability 我来查一下是否有空房间。 7、Just a moment ,Please请稍等 8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。 9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。 10、How long do you plan to stay?请问您预计住几天？ 11、May I see your passport ?我能看一下您的护照吗？ 12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元 13、The room charge is include two breakfast.房价包含两份早餐。 14、please pay RMB300 as deposit请支付300元作为押金。 15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？ 16、If you need the room ,please dial8800.如果您需要客房送餐，请拨8800. 17、We hope you enjoyed your stay .希望您在这儿住的愉快。 18、May I have your room key ,please ?请把房卡给我好吗？ 19、Just a moment ,please .I’ll draw up your bill for you。请等一下，我帮你您结算账单 20、May I take a print of the card ,please?请让我划印一下您的信用卡，好吗？ 21、Could you please sign here ,please ?请您在这里签名，好吗？ 22、Here is your card and your receipt .这是您的卡和收据。 23、Have a nice trip .祝旅途愉快！ 24、May I know what is wrong ?请问有什么问题吗？ 25、I beg your pardon .请再说一次。 26、I will speak to our manager about it.我会向我们经理报告这件事情。 27、I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下。请你等一分钟好吗？。 28、I will correct your bill.我来把您的账单改过来。 29、We look forward to serving you again .我们期待能再次为您服务。 30、Here’s your room, Mr. Johnson .After you .这是您的房间，约翰逊先生。您先请。 31、It is open from 9 a.m. to 11 p.m.它的营业时间是早上9点到晚上11点。 32、You can call the housekeeping if you need laundry，the number is 0.如果您需要洗衣服务，可以打给房务中心,是“0”。 33、You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车，可以直接打给前台,是8106 34、If there is anything I can do for you , please call me .如果有什么我能为您效劳的，请给我打。 35、Could you hold the line ,please ?请不要挂断，好吗？ 36、Breakfast is served from 7:00 to 10:00，on the first floor早餐是从上午7点到10点供应,在一楼西餐厅。 37、At what time can we expect you ?您几点光临呢？ 38、I’m afraid another guest is using it .I will bring it to your room as soon as it’s available ,will that be all right ?恐怕另一位客人正在使用。我会尽快送到您房间去，可以吗？ 39、Please dial 8first ,then the room number .您打房间，请在房号前加“8”。 40．Please go through the formalities for extending your stay.请您办理一下续房手续。 41．Let bellboy lead you to your room. 让行员送您上去。

酒店各部门英文缩写

酒店各部门英文缩写 总经理办公室:GM 人力资源部:HR 财务部:FN 餐饮部:F&B 客房部:HSKP 工程部:ENG 保安部:SEC 康乐部:ENT 前厅部:FO 销售部:S&M 市场传讯部MC Marketing Communications DEPARTMENT 酒店各职位英文缩写 GM---GENERAL MANAGER 总经理 DGM---DUTY GENERAL MANAGER 副总 DOR---DIRECTOR OF ROOMS 客务部总监 AM---ASSISTANT MANAGER 大堂经理 DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部 FOM---FRONT OFFICE MANAGER 前厅部经理 CON---CONCIERGE 礼宾部 BC---BUSINESS CENTER 商务中心 F&B---FOOD&BEVERAGE 餐饮部 ENG---ENGINEERING 工程部 HR---HUMAN RESOURCES 人力资源部 FN---FINANCIAL DEPARTMENT 财务部 FC---FINANCIAL CONTROLLER财务总监 行政总厨 A.T.K Administrative total kitchen

收益管理经理 Revenue Manager RECP---RECEPTION 接待处 HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语 董事长 Board Chairman (Director) 董事总经理Managing Director 经济师Economist 首席会计师 Chief Accountant 总经理General Manager 副总经理Deputy General Manager (Vice) 驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office (G.M office) 机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary 人力资源部Human Resources Division 人事部Personnel Department 培训部Training Department 质检部Quality Inspection Department 员工关系部 Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager 人事部经理Personnel Manager 培训部经理Training Manager 质检部经理Quality Inspection Manager

酒店常用英语词汇

Hotel English Words: make a reservation:预定 register：登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费

Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费

酒店常用英语列表

一、Department Name and Position Name(部门名称及职门名称) 1部门Department 2 职位Position 3 行政办Executive Office 4 财务Financial Department 5 会计部Accounting Department 6 采购部Purchasing Department 7 销售部Sales and Marketing Department 8 工程部Engineering Department 9 人力资源部Human Resources Department 10 培训部Training Department 11 保安部Security Department 12 前厅部Front Office Department 13 客房部Housekeeping Department 14 餐饮部Food and Beverage Department 15 中餐厅Chinese Restaurant 16 西餐厅Western Restaurant 17 日本餐厅Japanese Restaurant 18 大堂吧Lobby Bar 19 娱乐部Entertainment Department 20 桑拿Sauna Centre 21 夜总会Night Club 22 桌球室Snooker 23 游泳池Swimming Pool 24 健身室Gym 25 棋牌室Chess Room 26 美容美发Beauty and Barber Centre 27 商场Shopping Arcade 28 花店Flower Shop 29 阅览室Reading Room 30 乒乓球Table Tennis 31商务中心Business Centre 32行政楼层Executive Floor 33 总机Operator Telephone Room 34 接待处Reception 35 礼宾部Concierge 36 问询处Information 37 大堂副理Assistant Manager

酒店客房常用英语

酒店客房常用英语- 唤醒服务Wake-up Call Service. A：客房服务，我能为您做些什么吗？ A: Room service, can I help you? B：我们早要去纽约，因此我想让你们明天早上叫醒我。 B: I’m going to Newyork early tomorrow morning. So I would like to request an early morning call. A：没问题，那么您想让我们明天早上什么时候叫醒您？ A: No problem, at what time would you like us to call you tomorrow morning? B：请在明早6阒印? B: At 6 sharp tomorrow morning, please. B：请用电话叫醒，我不想吵醒邻居。 B: By phone, please. I don’t want to disturb my neighbors. A：好的，那么我们明早6点叫醒您。 A: OK. So we will wake you up at 6:00 tomorrow morning. A：你好，我想要办理入住。 A: Hello, I would like to check in, please. B：您在我们这里预定客房了吗？ B: Do you have a reservation with us? A：是的，我在你们酒店预订了今晚的房间。 A: Yes, I booked a room here for tonight. B：请问您的尊姓大名？ B: May I have your name, please? B：请让我看一下您的护照好吗？ B: May I see your passport, please?

酒店常用英语汇总(餐饮部)

餐饮部常用英语1.English of Chinese Restaurant 中餐 1.How many, please? 请问几位? 2,This way , please .这边请. 3,A waiter /waitress will e soon to take your order .服务员很快会来为您写菜单. 2 4,It looks good ,smells good and tastes good .这道菜色,香,味俱全. 5,Why not try the…….?要不要试试………呢? 6,Which brand of milk / beer/ cigarettes/wine/…would you prefer ?你喜欢什么牌子的牛奶/啤酒7,It may take about 15 minutes 可能需要15 分钟. 8,It's crisp/tasty/tender/clear/strong/spicy/aromatic 它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻. 9,Here is **** for your order, please enjoy it.这是您点的菜,请慢慢享用. 10,Here is your bill.这是您的帐单. 西餐: English of Western Restaurant 西餐: 1,Wele to our restaurant.欢迎光临本餐厅. 2, Do you have a meal voucher / breakfast voucher?您有早餐券吗? 3,Would you like coffee or tea?您想要咖啡还是茶? 4,This way please. Would you like sitting by the window?这边请,您想坐在窗边吗? 5,May I take this plate away?我可以收掉这个盘子吗? 6,What kind of egg style would you like?请问您的鸡蛋需要什么样的形式? 7.We have pan-fried egg, scramble egg, boiled egg, poached egg.我们有煎蛋,炒蛋,煮蛋,荷包蛋. 8.Would you like one side or two sides?您是要单面还是双面?(煎蛋) 9,How would you like the steak rare, medium, or well done?您喜欢几成熟的牛排,是生的,5 分熟, 还是全熟? 10,What kind of sauce would you like?您需要配什么汁? 11,Would you like one glass of red wine with your steak?您的牛排需要配杯红酒吗? 12,Would you like a vegetable salad or a fruit salad?你要蔬菜沙拉还是水果沙拉? 13,Here is **** for your order, please enjoy it.这是您点菜,请慢慢享用.

客房部常用英语

***客房部常用英语 Housekeeping Dept. 一、词汇 Vocabulary 1、客房部 housekeeping department /dept. 2、客房设施 room facilities 3、标准客房（单、双人房） standard room (single ,double room ) 4、豪华单、双人客房 deluxe single /double room 5、商务套房 business suite 6、豪华套房 deluxe suite 7、总统套房 presidential suite 8、大床 king-size bed 9、两标准床 twin beds 10、门 door 11、门把手 door handle 12、锁 lock 13、防盗眼/猫眼 spy hole / spy eye 14、衣柜 wardrobe 15、衣柜滑门 wardrobe sliding door 16、衣柜灯 wardrobe light 17、衣架 hanger 18、西装架 suit hanger 19、裙架 skirt hanger 20、裤架 trousers hanger 21、衣镜 dressing mirror 22、保险箱 safe box 23、小冰箱/小酒吧 mini bar 24、酒柜 cocktail cabinet 25、行架 baggage rack 26、写字台 writing table 27、梳妆台 dressing table 28、抽屉 drawer 29、电视机 TV set(TV:television) 30、遥控器 remote control 31、咖啡桌 coffee table 32、椅子 chair 33、安乐椅 easychair 34、床垫 mattress 35、床头板 headboard 36、床头柜 bedside cupboard 37、挂画 picture 38、 telephone 39、文具用品 stationery 40、活页夹 folder/file 41、圆珠笔 ball pen 42、铅笔 pencil

酒店常用英语术语

酒店英语缩略术语 General 一般 GM General Manager总经理 DGM Deputy General Manager副总经理 DO Director of Operations 营运总监（相当于住店经理） RM Resident Manager驻店经理 DBD Director of Business Department 发展总监（相当于销售总监） FC Finance Controller财务总监 DHR Director of Human Resource人力资源总监 HOD Manager of Department部门经理 MOD Manager on Duty值班经理 FOM Front Office Manager前厅部经理 AFOM Acting Front Office Manager前厅部副经理 GSC Guest Service Center (Manager) 大堂副理（希尔顿）（一般：Assistant Manager,Duty Manager） GSM Guest Service Manager客服经理 GST Guest 客人 RDM Rooms Division Manager客房经理 DOR Director of Rooms 房务总监 SALT Satisfactory And Loyalty Tracking 满意度和忠诚度调查（HILTON） GSTS Guest Satisfaction Tracking System 宾客意见调查系统（IHG） ESPS Employee Satisfaction Pulse Survey 员工满意度调查 TQM Total Quality Management 全面质量管理 SOP Standard Operating Procedures 标准经营程序 QES Quality Evaluation System 质量评估系统 Finance 财务 POM* Propriety of Maintenance IBFC*Income Before Fixed Cost，固定费用前收益，相当于以前的GOP EBITDA*希尔顿税前利润。1.earings before interest, tax, depreciation and amortization 付息，纳税，贬值及折旧前收益 2. earnings before interest, taxes, depreciation and amortization 未计股息，税款，折旧和债务前的利润，税前利润，毛收益(额) （息税折旧摊销前利润）

酒店常用英语

附件 酒店常用英语词汇、语句介绍 一、酒店服务、时尚英语 Reserving a Room预订酒店房间(电话) (H=Hotel, G=Guest) H: George's Hotel. 这儿是乔治酒店。 G: I'd like to reserve a room. 我想预订一间房间。 H: When for Sir? 先生，什么时候要用? G: This weekend. 这周末。 H: Thank you. Just a moment, please. 谢谢。请等一会儿。 H: Front desk, sir. (总台接待员)先生，这儿是总台。 G: I want a single room with bath next Saturday. 我下星期六要一间有浴室的单人房。 H: Hold on, please. 请等一下。 (A few seconds later) (几秒钟以后) H: We'll have it ready for you, sir. 先生，我们会为您准备好房间。 G: Fine. 好! H: May I have your name and phone number, sir? 先生，请问贵姓和电话号码? G: Yes, my name is XinHua Zhou, and the number is 116079.

我名叫周新华，电话号码是116079。 Inquiring about the Hotel Charges 询问酒店费用(电话) H: (Operator) George's Hotel. Can be of any assistance? (接线生)乔治酒店。请问有什么贵干? G: Yes, I'd like to find out about the room charges. 我想了解住房费用。 H: Just a moment, sir. I'll put you onto reservations. 先生，请等一会儿。我替您接订房部。 H: (Reservation Clerk) Reservations. Can I help you? (订房部员工)订房部。请问有什么事可以效劳? G: Yes, could you tell me the rates for your rooms? 您可以告诉我，你们房间的收费率吗? H: Yes. It's 350 to 550 dollars for a single, 550 to 750 for a dou-ble for a twin. 可以。单人房收费350～550元，双人房收费550～750元。 G: I see. I am visiting your city in April. How soon should I make a reservation. 我明白了。我打算在4月份往贵市。我应提早多少时候订房呢? H: Well, the sooner, the better. If you've made your schedule, why don't you book the room now? 那么，越早越好。如果您已拟定您的旅游计划，您何不现在订房? Making a Hotel Reservation订房(电话) G: Hello. 喂! H: (Operator) Green's Hotel. Can I help you, sir? (接线生)费尔蒙酒店。先生，请问有何贵干? G: Yes, I'd like to make a reservation. 我想订房。 H: Thank you, I'll connect you with our reservation clerk. 谢谢。我替您接我们订房部职员。 G: Thank you. 谢谢您。 H：(Reservation Clerk) Hello, reservation office. Can I help you? (订房部员工)订房部，请问有什么可以效劳? G: Yes, I'd like to reserve a double room with bath for November twenty-first and twenty-sixth.

常用酒店英语词汇大全如下

常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员

酒店常用英语(9)

------------------------------------------------------------------------------------------------------------------------------- ------------- 320) How much do you want to convert? 您想换多少钱？ 321) Would you please endorse this check? 请在这张支票上签个字好吗？ 322) Please count the money. 请把这钱数一下。 323) We have different kinds of accounts here. Which kind would you like to open? 我们这儿有各类帐户，您想开那一种？ 324) Would you like a deposit account or a current account? 您想存定期，还中活期？ 325) How do you want to send this letter? 您想如何邮寄这封信？ 326) Ordinary mail or air mail? 您寄普通邮件，还是航空邮件？ 327) Normally it takes about one week for an air-mail letter to reach America. 通常情况下，航空邮件到达美国需要大约一个星期。 328) Your letter is overweight and you have to pay one yuan more. 你的信超重，你得再付一块我。 329) What does this parcel contain? 这个包裹里包的什么东西？ 330) What’s in side this parcel? 这包裹里是什么？ 331) Do you want to register this letter? ---------------------------------------------------------精品文档---------------------------------------------------------

酒店常用英语

标准双人间（ST） 标准单人间（SK） 豪华双人间（DT） 豪华单人间（DK） 商务套房（JS） -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All https://www.wendangku.net/doc/029294608.html,e in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。 -I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

酒店手册(含英文翻译)

酒店手册含英文翻译 前台服务 接待：(内线电话：2100、2101) 总台接待处24小时为阁下服务，为宾客办理住宿登记，提供相关信息查询。 订房：(内线电话：2108、2118、2035) 营销中心为客人提供客房预订服务。您若有订房需要，请与营销中心联系。 结帐：(内线电话：2102) 总台结帐处24小时为您提供交付押金、退房、结帐及帐务查询服务。住客可以用现金或酒店接受的信用卡支付您的房、餐、洗衣、 旅游咨询：（内线电话2035、2114） 为您提供旅游咨询，代办旅游业务。 外币兑换：(内线电话：2102) 总台收银处提供世界通用的主要货币兑换人民币服务。 贵重物品寄存处：(内线电话：2100、2101) 总台接待处免费为您提供贵重物品寄存服务。 行李处：(内线电话：2008) 住客需要行李搬运，请与大堂行李处联系，大堂设有免费行李寄存处。 失物招领：(内线电话：2106) 如果您发现物品遗失或招领失物，请与大堂副理联系。 商场：(内线电话：2090) 为您提供各色食品、茶叶、饮品、精美工艺品、旅游纪念品、日用百货，任您选购。

商务中心：(内线电话：2114、2117) 为您提供打字、复印、传真、旅游办理、订票、邮寄、出租电脑等服务，服务时间：7:30—21:00,其余时间可与前台联系. 客房服务 小酒吧：(内线电话：2121) 房内小酒吧酒水、小食品价格详见价格表，使用时签单认可。请阁下注意：酒水饮料一经开启，无论饮用与否，其费用即计入您的帐单。若需添加，请通知客房中心。 洗衣服务：(内线电话：2121) 如您需洗衣或熨烫衣服，请将衣服准备好，装入洗衣袋内，填好洗衣单，服务员于每日上午10时前收集,当天送回。酒店亦可办理5小时加快服务，最后收取时间为15点。阁下务必将衣服中物品取出，酒店不对衣袋内物品因洗涤导致的损失负责。 宽网服务：(内线电话：2121) 阁下房间内配备国际互联网“Internet”插口，提供免费上网服务。上网操作，请参照上网须知。 客房用品：(内线电话：2121) 客房内为阁下配备了多项客房用品，如您不慎损坏或遗失，敬请赔偿。如您想购买纪念，请与房务中心联系，其费用将记入您的账单。 请勿打扰：(内线电话：9) 当您需要清静时，可将“请勿打扰”牌挂在房门外把手上，并通知总机不要将电话转到您的房间。 钥匙： 酒店使用先进的IC卡门锁，请阁下留意，当超过您预住时