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外企最常用的接电话英语口语

外企最常用的接电话英语口语
外企最常用的接电话英语口语

外企最常用的接电话英语口语

1. ABC corporation. May I help you? ABC 公司,我能帮你什么吗?

这句话算是正式的讲法。一般接起电话的人通常会先报公司的名字"ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说"How can I help you?" (我该怎么帮你?), 因为这样的问法表示我'该'怎么帮你, 而非我'需不需要'帮你? 但基本上"May I help you?" 跟"How can I help you?" 都很常见就是了.

不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按1, 如果是想要本公司的简介或出版品, 请按2, 如果是要找总机, 请按#, 或是请别挂断.

2. And you are? 你是?

如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的

呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是"Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin."

像是"And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上"And you are?" 这句话还有许多适用的场合, 例如在公司的接待处(reception). 来访的客人如果说, "I'm looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!

3. I'll put her on the phone. Just a second. 我会请她听电话, 请等一下.

Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, "Could you please just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, "Ok. I'll put her on the phone. Just a second." (好, 我会请她听电话, 请稍等一下.) 上面讲的put someone on the phone, 指的多半是只有

一只电话时, 但如果像公司里有许多分机, 则用'转接' transfer 或是redirect. 会比较恰当. 例如同样的情况你可以说, "I'm transferring your call." 或是"I'm redirecting your call." (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, "One moment, please." 或是, "OK. I'll put you through."

4. Would you mind holding for one minute? 你介不介意稍微等一分钟啊?

在美国如果有机会打电话给客户服务(Customer Service)部门, 如果没意外的话都会听到以下的电话录音, "All of our representitives are currently busy serving their customers. Your call will be answered in approximate 5 minutes" (我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的电话), 然后十分钟过去了, "Please continue to hold, your call is very important to us." (请继续等候, 你的来电对我们非常重要). 所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如果人家打电话来, 千万不要因为听不懂就说, "Hold on", 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的.

如果万不得已一定要请他稍候, 我们要客气一点地说, "Would you mind holding for one minute?" 所以记得要给对方一个明确的时间, 例如one second 或是five minites 不要让对方无止境地等下去. 但是如果一分钟到了你还没忙完, 则再说一次, "Sorry, I am still on the phone. Could you hold for another minute?"

(对不起, 我还在讲电话, 能不能再请你稍候一分钟.)

5. He's out for lunch. Would you like to try again an hour later? 他出去吃午餐了, 你要不要一小时后再打来?

受到中文的影响, 许多人要讲某人'出去'吃午餐了常会说成, "He went out for lunch." 其实这个went 是多余的, 通常老美只讲be out for something 就行了. 如果要再简化一点, 单说, "He is on lunch." 或是"He is on (lunch) break." (他正在休息时间.) 这样子也可以.

如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打来, 除了像例句用try again/ call again 之外, 我们也可以用call back/ try back 这样的讲法. 例如你可以建议别人, "Why don't you call back in 30 minutes?" (你何不30 分钟后再打来呢?) 第二种选择就是请对方留言, 客气一点的讲法是, "May I take your message?" 或是"Would you like to leave a message?" (你想留言吗?)6. She is not here but you can call her machine. 她不在这里, 但是你可以打她的电话答录机.

老美管电话答录机叫answering machine 或是也有少数人叫answer machine. 但是在一般的对话中常常简称machine. 例如"You can call her machine." 就是说, 你可以打她的电话答录机留言. 或是你打电话给某人, 但你想他很可能不在, 这时你就可以说, "I'm expecting a machine." (我想会是电话答录机接的电话.) 如果是"I want to check on my machine." 则是说我要检查电话答录

机里的留言.

记得喔! 通常人家讲someone's machine 时百分之九十九都是指电话答录机而言, 你可别傻傻地问人, "Answering machine?" 像六人行(Friends) 里有一集Chandler 说, "I got her machine." 结果Joey 还呆呆地问他, "Her answering machine?" Chandler 就讽刺Joey 的无知说, "No. interestingly enough, her leaf blower (machine) picked up the phone." (很有趣喔, 不是电话答录机喔! 而是她的吹落叶机接的电话.) 注: 美国的萿叶都不是用扫的, 而是用吹的, 很神奇吧? 而leaf blower 就是那种背在身上拿来吹落叶的机器啦!

7. I'm interested in your CRM software. Can you give me an quote? 我对你们的客户关系管理软体有兴趣, 能跟我报个价吗?

之前讲的都是别人打电话进来要怎么回答, 现在要讲的是如果你打电话给别的公司要怎么讲. 通常你会打电话给别的公司不外乎以下几种状况: 询价, 下订单, 追踪订单, 应征工作, 推销产品等等. 首先谈到询价. 如果只是要请对方大略地估个价钱, 你可以说, "Can you give me a quote?" 或"Can you give me an estimate?" 但是提醒大家, 这个quote 发/kwot/ 的音, 记得要特别强调那个

/wo/ 的音, 不然老美会以为你在说coat /kot/ 或是court /kort/ 这个字. 这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, "Can you give me a quote?" 他却回答我, "You need a coat?" 扯了半天他才搞懂, 后来我才知道原来自己quote

的音发错了. 所以的办法就是用estimate, 这个字是绝对不会发错的.

另外, estimate 和quote 也可以指'报价单'而言, 例如你可以要求别人, "Can you send me a sample with an estimate ASAP?" (能不能请你尽快送一份样品和报价单给我?)

8. I'd like to place an order for a DL-1100 color printer. 我想要下一份DL-1100 彩色印表机的订单.

以前每次为了买东西而打电话给人家, 我都直接说, "I want to buy this, I want to buy that." 当然啦! 要买东西的人, 不管你说什么别人都一定会想办法把东西卖给你的. 只是你如果直接说buy 听来比较像是日常生活在说的对话. 如果像是公司要采购商品时, 正式一点用order, 或是更完整一些说place an order for, 例如"I want to order a color printer." 或是, "I want to place an order for a color printer." 都是不错的用法.

9. I'm calling to check my order status. 我打电话来查看我订单的状况.

以前我因为不知道check order status 这个用法,常拉拉杂杂讲了一堆才能表达我的意思。例如我可能会说, "I ordered something yesterday. Can you check if you've shipped it or not." 这句话听起来是不是蛮笨的? 后来我暗中观察, 同样的情况原来老美居然都简简单单地说"I want to check my order status." 或是"I want to track my order status." 就能完整地表达这句话的意

思, 真是太神奇了.

这让我想到有一次在机场也是, 我想问柜台小姐我的朋友倒底坐哪一班飞机, 那班飞机有没有慢分, 他大概几点会到, 当我好不容易讲完这么长一串时, 柜台小姐居然只回了我一句, "You wanna check passenger status?" 差点没昏到, 原来我只要用check passenger status 就行了喔?

10. I was referred to you by Mr. Gordon. 我是Gordon 先生介绍我来的.

打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦, 能先攀点关系啦! 例如最常用的招数, 我是某某人介绍来的, 就是"I was referred to you by someone." (注意, 介绍在这里用refer 而不是用introduce.) 还有呢? 如果你今天拿到了该公司的折价卷, 则也是开宗明义地说, "I got your number from a coupon, which says your product is 50% off today." (我是根据你们折价卷上的号码打过来的, 它上面写着今天产品五折优待.) 这样子让他想赖都赖不掉. 总之呢? 先表明自已是怎么搭上这条线的, 这样子别人才不会有突兀的感觉啦.

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品,不能给你。 11.Too expensive/much.太贵了。 12. Any discount?有折扣吗? 13.Cheaper?可以便宜一点吗? 14.Show me this!这个拿下来看看。 15.Good quality or ordinary quality?质量好的还是普通的?16.¥180 for a set . 180元一套。 17.4pcs a set.一套4个。 18.What‘s the minimum quantity?最小起订量是多少?19.At least 1 CTN. 至少一箱/件。 20.There‘s minimum quantity.有最小起订量。 21.Can they be mixed?可以混装吗? 22.Mixed packing.混装。 23.Just a moment. Let me check.稍等,让我查一下。24.Same price/size. 一样的价格/尺寸。 25.I will come again tomorrow.我明天再来。 26.Where are you from?你是什幺地方人? 27.What‘s your name?你叫什幺? 28.May I have your card? 名片给一张,可以吗?

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