打电话及接电话英语口语.doc
打电话和接电话英语口语
用语
电话英语中最基本的就是打电话和接电话，而中文和英文在电话用语方面更
是有着很大的区别，比如，我们中文中如果是接电话会说：我是某某人，请讲，
所以对应的英语翻译是： iam--.speaking,please。但是英语却不是这样的，正确
的英语是： This is --speaking。
我们先通过以下三段对话来了解一下这方面的差异：
Dialogue A
A：Hello？
B：Hello．is this 4474716？I'd like to speak to Mr ．Wang，please？
A：I'm sorry．Mr ．Wang is out right now．
B：May I know when he'll be back？
A：I don't know ，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon ．A：Very good．I'll let him know as soon as he comes back．But，may I have your name，please？B： This is Lin Ming．Thank you．Bye．
A：Good-bye．
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I'm calling from New York in America．
A：How can I help you？
B：I'm trying to get hold of Mr ．Chen．Is he available？
A：I'lljustfindoutforyou ，sir ? Hello，areyoustillthere ？Unfortunately ，
Mr ．Chenisnotavailableat themoment．Would you like me to put you through to Mr ．Li？
B：Yes，please．That's very kind of you．
A：You're welcome．
Dialogue C
（A：Jane B：Mary C：Sue）
A：Hello！
B：Hello！Good morning．Who is that speaking？
A：It's Jane．I'm so sorry that I made such an early phone call．
B：It's nothing．Who do you wish to talk to？
A：Is Sue James in？
B：Sue！Jane wants you on the phone．
A：Hello！Is Sue there？
C：Yes，speaking．
A：Oh，sorry，I'm afraid I won't attend the meeting this morning ．Last night I had a sore throat and I started gettingbot．
C：Do you have a temperature？Have you taken it？
A：No，haven't yet．
C：Don't worry about the meeting ．You'd better go to see a doctor．I wish you will soon be well．A：Thank you，Sue．Bye．
B：Bye．
通以上三段小，我了解了英的一些基本的口用法和表达。下面我来学一下英中的一些常用的。
Words and Expressions
available a．可得到的，可达到的
airport n ．机，航空站
New York n．
unfortunately ad ．不幸地，憾地
welcome a．受迎的
attend vt ．出席，参加
sore a．痛的，疼痛炎的
throat n ．咽喉，喉
America n．美国
see a doctor 看医生，就
put through （用）把??接通
最后我来复一下英中接听一些口用：
1．Hello，is this 4474716？喂，是 4474716 号？
2．I'd like to speak to Mr．Wang．我想和王先生。
3．I'm sorry．Mr ．Wang is out right now．不起，王先生在不在。
4．May I know when he'll be back？您能告我他什么候回来？
5．This is his wife speaking．我是他的妻子。
6．Can I take a message for him？要我告？
7．May I have your name，please？您是？
8．Is he available？他能接？
9．I'll just find out for you ．我您看看他在不在？
10．Hello，are you still there？喂，您没挂断吧？
11．Who is that speaking？您是？
12．I'm so sorry that I made such an early phone call．不起我么早打。
13．Who do you wish to talk to？您要找呀？
14．Is Sue James in？休·詹姆斯在？
15．Hello！Is Sue there？喂！是休？
16．Yes，speaking．是的，我就是。
接
The phone is ringing...
如果方正巧找的就是你，如何回答？
如果找人，又如何回答？
若方找的人不在或因其他原因无法接听，你又些什么？
喂！我是姆。 Hello! This is Tom.
○Yes! Tom Jones喂.!我是姆 ?斯。
○Yeah! Jones residence喂.!儿是斯家。★residence n.住，住所■在里“我是?”要用“Thisis...，而不”是“Iam?”。
我就是。 This is him.
○Speaking. 。
■ “Thisishim意.思”是“我就是（你找的那个 , 他?）”，如果打的人要找的是一位女性，那么接听的人可以“Thisisher。. ”
哪位？ Who?sspeaking?
=Who?sthat speaking, please?
=May I ask who is calling?
=Who?scalling?
=Who is that?
■在确方是 ?，不能“Whoare you?或”者“Areyou ?。?”
稍等，我看他在不在。Hang on a moment, please.I?llsee ifhe?sin.
○One moment, please. 稍等。
○Just a second, please.稍等。
○Hold the line. 挂。
○Hold, please. 挂。
○Please hold. 挂。
莉莉，有你的。 Lily,there?sa phone call for you.
= Lily,you?rewanted on the phone.
他在正忙着呢。 He is tied up right now.
○He?son another line他.正在接另外一个。
■ “betiedup指”“没有空，被占用”。抱歉，他
不在。 Sorry,he?sout.
= Sorry,he?snot in.
=I?msorry,he?snot here at the moment.
○Sorry,he?son lunch break抱.歉，他在午休。
○Sorry, he is notavailable.抱歉，他不在 / 没时
间。★ available a.有空的，可以接听电话的
●lunchbreak午休“时间”
对不起，让你久等了。I?msorry to have kept you waiting.
=Sorry to have kept you waiting.
=Sorry to keep you waiting.
我把电话给你转过去。Let me transfer your call.
★transfer v.转移，转接
你要跟谁通话？ Who do you want to talk to?
=Who do you want to speak with?
=Who do you wish to speak to?
FUN 轻松：看图
“ Themain office sent us a microwave oven for our half-bakedideas. ”Answering the Telephone
Linda：Hello! Who is speaking?
John：Hello! This is John. I want to speak to Linda.
Linda：This is her.
John：Hi, Linda.I?mjust calling to invite you to a dinner party
tomorrow evening.
Linda：Really? What time and where? ?
John：7:30 pm, at Longding Chinese restaurant.I?llbe at your place at 7:00 to pick you up? if you need a ride?.Linda：Yes, please.I?llneed a ride.I?llbe waiting for you then.
John：See you tomorrow at 7:00. Make sure you dress a little formally. I heard the restaurant is kind of upscale.Linda：Thank you. See you then.
John：See you.
接电话
琳达：喂！哪位？
约翰：喂！我是约翰。我想找琳达。
琳达：我就是。
约翰：嗨，琳达。我打电话是想请你参加明天晚上的一个宴会。
琳达：真的吗？什么时候，在哪里？
约翰：晚上七点半，龙鼎中餐厅。要是你需要搭车的话，我会在七点的时
候去你那里接你。
琳达：好的，那请你来接我吧。到时我在家等你。
约翰：明天七点见。一定穿得正式点。我听说那家餐厅比较上档次。
琳达：谢谢。到时见。
约翰：再见。
单词
ride n.乘坐，搭乘
formally ad. 正式地
upscale a.高档的，上档次的，高消费的
详细解说
“ Whattime andwhere?的意”思是“什么时候，在哪
里？”。也可以说成“Whenandwhere...。”
例如： When and where did you see him?（你什么时候在哪里见到的他？）
?
“ atyourplace的意”思是“在你家，在你住的地方，在你那
里”；“ place在”这里指“住所，住处，寓所”。
“ pick**.up 的意”思是“开车接某人”。
“ needaride意为”“需要搭车”。“ ride在”这里用作名词，表示“搭
车”。例如： He asked me for a ride into town.（他要求搭我的车进城。）
另外，“ride作”名词时最常见的意思是“骑（马、自行车等）或乘
（车等）”。
例如： It's a short bus ride to the airport.（乘公交车到机场很近。）
I went for a horse ride last Saturday.（上周六我去骑马了。）
Do you want to come for a ride on my new motorbike?（你想过来骑一下我的新摩托车吗？） FUN轻松：贴士
set the table
put the food on a （serving）plate
bring out the dishes（food ）
不能问对方“Whoareyou?”吗
据说，在中国驻某国大使馆里曾经发生过因用英语接电话时表达不当而致
使外国人恼火的事情：一次，某国一位很知名的医学专家下班时向使馆签证处
打电话询问：
“ Excuseme, is that ChineseEmbassy?（请问，这”是中国大使馆吗？）
当时签证官不在，一名英语不太好的工作人员在接电话时随口便按照汉语表
达习惯问道：“Who areyou?那”个外国专家听了以后，感觉像在被人审问，但
还是报出了姓名：
“ Thisis Doctor John speaking.I?mcalling from RoyalHospital.”
（我是约翰医生，我是从皇家医院打来电话的。）
这位工作人员紧接着又问了一句：“Whodo youwant?”
本来想问：你想找谁呀？但实际意思却是：你想要谁？像是人质谈判。
正确说法应是：“Whomwould you like to speakto?，那”位医生说：
“ Excuseme, may I speak to the visa officialplease?”
（麻烦你，我想找一下签证官。）
那位工作人员说签证官不在，接着问：“Whatdo youwant?”
本来想问：请问您有什么事吗？但却表达成：你想要什么？这是准备吵架
的语气。那位专家尽管感觉这话问得有些奇怪、刺耳，但还是回答说：“Iwant nothing but Chinesevisa. （我其”他什么也不想要，只想要去中国的签证。）并且
还表达了希望尽快申办去中国的签证，但正遇到困难，希望使馆帮助解决。
那位工作人员马上很关心地问他：“What?sthe matter withyou?”
本来想问：你有什么问题或困难？但实际意思是：你怎么啦？你哪儿不舒
服？
正确问法应是： Is there anything difficult for you?（你有什么困难吗？）那位专家听了以后顿时非常恼火地说：
“ I?mvery well. I have nothing wrong atall.”
（我很好，什么毛病也没有。）
这位工作人员的英语表达失误、失礼的根本原因，就是在说英语时不知不觉地套用了汉语的表达习惯，这是中国人常犯、易犯的错误
接电话英语对话
接电话英语对话 情况一： 打电话的人要找的人不在，问对方是否要留言 CanItalktoMark?(我可以跟Mark讲话吗?) Heisoutonhislunchbreakrightnow.Wouldyouliketoleaveamessa ge?他出去吃午饭了，你要留言吗? Heisnotavailablerightnow.CanItakeamessage?他不在，我可以 帮你传话吗? 情况二： 打电话的人要找的人不在，愿意接受对方的留言 CanIleaveamessage?我可以留个话? Yes.Goahead,please.可以，请继续。 Ofcourse.HoldonforjustasecondsoIcangrabapenandpaper.当然，稍等一下让我拿个纸笔。 Sure,ifyoucanexcusemeforjustasecond.Letmefindapieceofpap ertowriteitdown.当然，如果你可以等我一下下，让我找张纸写下 来。 情况三： 打电话的人找的是你自己 IsDaisythere?(Daisy在吗?) Thisisshe.我就是。(注：男的用Thisishe.) Yourespeaking/talkingtoher.你正在跟她说话。(注：男的用 You‘respeaking/talkingtohim.)
ThisisDaisy.我就是Daisy. Thatsme.我就是。 情况四： 对方打错电话 CanIspeaktoAlexanderWalker?我可以和AlexanderWalker说话吗? AlexanderWalker?Imsorry,buttheresnobodyherebythisname.Al exanderWalker?抱歉，这里没这个人。 Imsorry.Imafraidyouvegotthewrongnumber.抱歉，恐怕你打错 电话了。 Whatnumberdidyoudial?你打几号? 情况五： 打电话的人要找的人是别人，请对方稍等 IsBrandonthere?Brandon在吗? Yes,heis.Onemoment,please.他在。请稍等。 Hold,please.请稍等。 Holdon,please.请稍等。 Letmeseeifheshere.Hangon.OK?我看看他在不在。等一下，好吗? 情况六： 接受对方留言时听不清楚，希望对方重复 Whenhecomesback,canyouhavehimcallmeat(206)5551212?他回来后，能不能让他打(206)5551212这个号码给我? Canyourepeatagain,please?能不能请你再重复一次?
打电话及接电话英语口语.doc
打电话和接电话英语口语 用语 电话英语中最基本的就是打电话和接电话，而中文和英文在电话用语方面更 是有着很大的区别，比如，我们中文中如果是接电话会说：我是某某人，请讲， 所以对应的英语翻译是： iam--.speaking,please。但是英语却不是这样的，正确 的英语是： This is --speaking。 我们先通过以下三段对话来了解一下这方面的差异： Dialogue A A：Hello？ B：Hello．is this 4474716？I'd like to speak to Mr ．Wang，please？ A：I'm sorry．Mr ．Wang is out right now． B：May I know when he'll be back？ A：I don't know ，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon ．A：Very good．I'll let him know as soon as he comes back．But，may I have your name，please？B： This is Lin Ming．Thank you．Bye． A：Good-bye． Dialogue B A：Good morning． B：Good morning．This is Li Gang here I'm calling from New York in America． A：How can I help you？ B：I'm trying to get hold of Mr ．Chen．Is he available？
英语打电话(常用口语)
(12) 谢谢你回我电话，再见。Thanks for returning my call, good-bye. (13) 让我们保持联络，再见。Let’s keep in touch, good-bye (11) 想聊的时候请随时来电。Call again anytime you feel like talking. (10) 我随时高兴接到你的电话。I’m always glad to hear from you. 9) 请一定要再来电话喔。Please do call again. (7) 有空请再打电话来。Call again when you’ve got time. (3) 很高兴跟你谈话。Nice talking to you. (4) 让我们尽快聚聚。Let’s get together soon. (5) 我该挂电话了。I’d better get off the phone. (6) 请随时再打电话给我。Call me again any time. (1) 谢谢你来电。Thank you for calling. (2) 感谢你打给我。It was kind of you to call me. (1) 没错。Right. (2) 正是。Exactly. (3) 是的，一点也没错。I’ll say. (4) 你说得对极了。You can say that again. (5) 好的。OK. (1) 我可不以为然。I don’t think so.(2) 不成！No way! (3) 不！No. (4) 喔，得了吧！Oh, come on! (5) 事实上不然。Not really. (1) 能说得明确一点吗？Could you put that in more specific terms? (2) 我无法确定你的意思。I’m not sure what you mean. (3) 很抱歉。我没听懂你的话。I’m sorry. I couldn’t follow you. (4) 你讲得太快了。我跟不上。You’re talking too fast. I can’t keep up. (5) 请你再多解释一下好吗？Will you explain a little bit more? (6) 你能说得简单一点吗？Could you put that more simply? (7) 恐怕我没听懂。能请你再说一遍吗？ I’m afraid I didn’t understand that. Could you say that again, please? (8) 对不起，我没听到，请你再说一遍好吗？ Excuse me, but I didn’t hear that, would you mind repeating it, please? (9) 抱歉，我没听懂，请您拼一下好吗？ Sorry, but I didn’t catch that, would you mind spelling it, please? (1) 真的呀？Really? (2) 什么？What? (3) 别开玩笑！You’re kidding! (1) 好极了！Great! (2) 太棒了！Fantastic! (3) 棒极了！Terrific! (4) 哇！Wow! (1) 真糟糕。That’s too bad.(2) 真可惜！What a shame! (3) 听到这样我很难过。I’m sorry to hear that. (4) 喔，原来如此。Oh, I see. (1) 请问找哪位？ Who do you want to talk [speak] to? (2) 您找哪位？ Who would you like to speak with? (3) 请问受话人的尊姓大名？ The name of the person you are calling, please?
用英语打电话N种说法篇
用英语打电话N种说法篇 用英语打电话N种说法篇1、打公用电话： 1. I’m calling from a public phone, so I’ll call her again. 2. I’m not at home now, so I’ll call her around three o’clock again. 3. May I use your phone? 4. Would you mind if I use your phone? 5. How do I get an outside line? 2、打错电话： 1. I’m sorry I have the wrong number. 2. Is this 02-2718-5398? 3. Sorry to have bothered you. 4. I’m sorry. I think I must have dialed the wrong number. 5. Could I check the number? Is it 2211-3344
解析：1. 区域号码是area code2. 电话号码的念法：02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成oh 或zero* 22 可念成two-two 或double two 3、抱歉这么晚打来的说法： 1. I’m sorry to call you so late. 对不起这么晚打电话来。 2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思） 3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。 4. I’m sorry to call you so early. 对不起这么早打电话来。 5. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。 4、有急事时的表达方法：
英语打电话常用口语
情况(一) 打电话的人找的是你自己 打电话来的人 你(接电话的人) Is Daisy there? (Daisy 在吗?) Speaking. 我就是。 This is she. 我就是。(注: 男的用"This is he.") You're speaking/talking to her. 你正在跟她说话。(注: 男的用"You're speaking/talking to him.") This is Daisy. 我就是Daisy。 That's me. 我就是。 情况(二) 打电话的人要找的人不在 打电话来的人 你(接电话的人) May I speak to Mr. Gates? (请问Gates 先生在吗?) He's not here right now. 他现在不在这里。 He's out. 他出去了。 He's in a meeting right now. 他现在正在开会。 You've just missed him. 你刚好错过他了。 He's just stepped out. 他刚好出去了。 情况(三) 打电话的人要找的人不在, 问对方是否要留言 打电话来的人 你(接电话的人)
Can I talk to Mark? (我可以跟Mark 讲话吗?) He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗? 情况(四) 打电话的人问他要找的人何时回来 打电话来的人 你(接电话的人) Do you know when he will be back? 你知道他什么时候会回来吗? I'm sorry. I don't know. 抱歉, 我不知道。 I have no idea. 我不知道。 He should be back in 20 minutes. 他应该二十分钟内会回来。 情况(五) 打电话的人问他要找的人在哪里 打电话来的人 你(接电话的人) Do you have any idea where he is? 你知道他在哪里吗? Sorry. I don't know. 抱歉, 我不知道。 He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码? 情况(六) 打电话的人要找的人不在, 愿意接受对方的留言 打电话来的人
商务电话英语常用口语
商务电话英语常用口语 第一部分 自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。 (1) 请稍待片刻。 Just a moment, please. (2) 请别挂断。我找一位会说英语的人来。 Hold the line, please. I’ll get an English speaker. (3) 请等一下。我找个人来听。 Hold on, please. I’ll get someone to the phone. (4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码？ I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number? 第二部分 接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。 (1) 早安。这里是正泰贸易公司。我能效劳吗？ Good morning. This is Chengtai Trading Company. May I help you? (2) 午安。这里是大安商业银行。我能为您效劳吗？ Good afternoon. This is Dan An Commercial Bank. What can I do for you? (3) 先锋电子。我是吴玛莉。 Pioneer Electronics. This is Mary Wu speaking. (4) 喂。海外营业部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking. (5) 喂。这里是王公馆。 Hello. This is the Wang residence. (6) 午安。我是王大明。 Good afternoon. Taming Wang speaking. (7) 我是杨文凯，请讲。 Wenkai Yang. Speaking. 第三部分 问对方要找谁：通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。 (1) 请问找哪位？ Who do you want to talk [speak] to? (2) 您找哪位？ Who would you like to speak with? (3) 请问受话人的尊姓大名？ The name of the person you are calling, please? (4) 你要打给哪位？ Who are you calling? 第四部分 请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或
英语打电话和接电话
打电话和接电话英语口语用语 电话英语中最基本的就是打电话和接电话，而中文和英文在电话用语方面更是有着很大的区别，比如，我们中文中如果是接电话会说：我是某某人，请讲，所以对应的英语翻译是：i am --.speaking,please。但是英语却不是这样的，正确的英语是：This is --speaking。 我们先通过以下三段对话来了解一下这方面的差异： Dialogue A A：Hello？ B：Hello．is this 4474716？I'd like to speak to Mr．Wang，please？ A：I'm sorry．Mr．Wang is out right now． B：May I know when he'll be back？ A：I don't know，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？ B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon． A：Very good．I'll let him know as soon as he comes back．But，may I have your name，please？ B：This is Lin Ming．Thank you．Bye． A：Good-bye． Dialogue B A：Good morning． B：Good morning．This is Li Gang here I'm calling from New York in America． A：How can I help you？ B：I'm trying to get hold of Mr．Chen．Is he available？ A：I'll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would you like me to put you through to Mr．Li？ B：Yes，please．That's very kind of you． A：You're welcome． Dialogue C （A：Jane B：Mary C：Sue） A：Hello！ B：Hello！ Good morning．Who is that speaking？ A：It's Jane．I'm so sorry that I made such an early phone call． B：It's nothing．Who do you wish to talk to？ A：Is Sue James in？ B：Sue！Jane wants you on the phone． A：Hello！Is Sue there？ C：Yes，speaking． A：Oh，sorry，I'm afraid I won't attend the meeting this morning．Last night I had a sore throat and I started getting bot． C：Do you have a temperature？Have you taken it？ A：No，haven't yet．
打电话常用英语口语
打电话常用英语口语 不管是在工作中还是生活中，简单的英语对话还是必不可少的?下 面小编就为大家介绍一些简单实用的接听电话常用英语句子，希望对大 家有所帮助! 接听：Hello/Good morning/... 自报姓名：(This is) ...speaking. 问对方姓名：Who's that speaking? 好久不见的老朋友：Hey,it's you!/Fancy hearing from you! 寒暄：How are you? 回答对方问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn't be better. 其它客套话：How is your business?/How are things going on with you?/How is your family? 转接找别人的电话：Hold on,please./Just a moment.I will switch the line to him./Let me put through to him. 别人不在：He is not at his desk right now.Could you leave a message?/Could you call him later?/Could you please call his mobile? Thanks for calling./Nice to have your call./Pleased to talk with you. 告别：Talk to you later./Take care./Bye bye./See you. You are welcome./My pleasure. Here are some common phrases to help you speak politely on the telephone in English.使用下面一些表达能让你在接打电话时显得更礼 貌。 Answering the phone 接电话 Good morning/afternoon/evening, York Enterprises, Elizabeth Jones
接打电话礼仪及常用英语范例
接打电话礼仪及常用英语范例 接打电话礼仪 接打电话是工作中重要的一部分，因此，我们一定要给予足够的重视（一）电话铃声一响，应尽快去接，最好不要响过五遍以后再接，起电话应先自报家门，“您好，这里是X X公司×X部”；询问时应注意在适当的时候，根据对方的反应再委婉询问。一定不能用很生硬的语气说：“他不在”、“打错了”、“没这人”、“不知道”等语言。电话用语应文明、礼貌，态度应热情、谦和、诚恳，语调应平和、音量要适中。这样，对方就会对你乃至你的公司留下好印象。 (二)仔细倾听对方的讲话，把耳朵贴进话筒。为了表示你在专心聆听，并且已经理解，你还要不时地称“对”道“是”。以显示你给对方的积极的反馈。若电话中对方说的话很重要，你最好准备好纸和笔放在旁边，重要的内容应简明扼要地记录下来，同时，对着听筒重复对方的话，以检验是否理解得正确，如时间、地点、联系事宜、需解决的问题等。 (三)电话交谈完毕时，应尽量让对方结束对话，若确需要自己来结束，应解释、致歉。通话完毕后，应等对方放下话筒后，再轻轻地放下电话，以示尊重。 (四)打电话要尽量简洁顺当，语言文明礼貌。 (五)选择适当的时间。一般的公务电话最好避开临近下班的时间，因为这时打电话，对方往往急于下班，很可能得不到满意的答复。公务电话应尽量打到对方办公室，若确有必要往对方家里打时，应注意避开吃饭或睡觉时间。 (六)首先通报自己的姓名、身份。必要时，应询问对方是否方便，在对方方便的情况下再开始交谈。 (七)在电话上谈生意，时问观念要强，要珍惜每分钟交谈的效果。更要注意声
音的大小，以使对方听得清楚，这是很关键的。 (八)如果要把对方的话做成备忘录，最好是一边重复对方的话，一边做记录，最后把记录重复一遍，请对方确认。当然，电话的用语要谦虚恭敬。 (九)接到和自己业务不相关而又必须当场给予答复的电话，除非自己确实有完整的资料．否则．决不可信口开河，妄做决定。与其信口开河以抓住客人，不如据实回答以保公司的信誉。 (十)不要在外面打电话做联络。万一真的有必要，通电话时应该避免让对方听到背景声音，例如咖啡店的音乐。另外，在没有联络到对方时，要采取主动再联络的方法，而不要请接电话者留话要对方打电话过来。 此外，作为公司的职员，在使用电话时务必注意以下几点禁忌： 1．不要在公司打私人电话； 2．少打长话。 常用英语范例 一，打电话接电话 1．Hello，this is peter speaking. 你好，我是peter。 2. I'd like to speak to Mr．Wang． 我想和王先生讲话。 3．I'm sorry．Mr．Wang is out right now．
打电话英语口语对话范文
打电话英语口语对话范文 Sally：Goodmorning，ABCComputers， Sallyspeaking.CanIhelpyou? Caller1：Yes，I'mDaveMichaels.I'dliketotalktoAmyWinters，please. Sally：Justamoment，please.I'lltransferyou. Caller1：Thankyou. Sally：Goodmorning，ABCComputers， Sallyspeaking.CanIhelpyou? Caller2： MynameisLanceStevens.MayIspeaktoyourCustomerServicemanager? Sally：I'msorry，he'sinameeting.MayItakeamessage? Caller2：Whenwillhebeavailable? Sally：Idon'tknow，sir.Wouldyouliketoleaveamessage? Caller：No，that'sOK.I'llcallback. Sally：Goodmorning.MsCarling'soffice.WhatcanIdoforyou? Caller3： ThisisMarleneCasper.IneedtomeetwithMsCarling.SheknowswhoIam. Sally：Holdon， please.I'llcheckherschedule...YoucanmeetwithMsCarlingat10：00tomorrow. Caller3：That'llbefine.Thankyouverymuch. Sally：早上好。ABC公司，我是Sally，请问您有什么事吗?
日常交流中英语打电话常用语
1. ABC corporation. May I help you? ABC 公司, 我能帮你什么吗? 这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字"ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说"How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上"May I help you?" 跟"How can I help you?" 都很常见就是了. 不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按1, 如果是想要本公司的简介或出版品, 请按2, 如果是要找总机, 请按#, 或是请别挂断. 2. And you are? 你是? 如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是"Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin." 像是"And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上"And you are?" 这句话还有许多适用的场合, 例如在公司的接待处(reception). 来访的客人如果说, "I'm looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔! 3. I'll put her on the phone. Just a second. 我会请她听电话, 请等一下。 Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, "Could you please just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, "Ok. I'll put her on the phone. Just a second." (好, 我会请她听电话, 请稍等一下.) 上面讲的put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是redirect. 会比较恰当. 例如同样的情况你可以说, "I'm transferring your call." 或是"I'm redirecting your call." (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, "One moment, please." 或是, "OK. I'll put you through." 4. Would you mind holding for one minute? 你介不介意稍微等一分钟啊?
打电话常用英语口语讲课讲稿
情况一: 打电话的人找的是你自己 Is Daisy there? Daisy 在吗? Speaking. 我就是，说吧。 That's me. 我就是。 This is Daisy. 我就是Daisy. This is she. 我就是。(注: 男的用This is he.) You're speaking/talking to her. 你正在跟她说话。 情况二: 要找的人不在 May I speak to Mr. Gates? 请问Gates 先生在吗? He's out. 他出去了。 He's not here right now. 他现在不在这里。 He's in a meeting right now. 他现在正在开会。 You've just missed him. 你刚好错过他了。 He's just stepped out. 他刚好出去了。 情况三: 要找的人不在, 问对方是否要留言 Can I talk to Mark? 我可以跟Mark 讲话吗? He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? He's not available right now. Can I take a message?
他不在, 我可以帮你传话吗? 情况四: 打电话的人问他要找的人何时回来 Do you know when he will be back? 你知道他什么时候会回来吗? I'm sorry. I don't know. 抱歉, 我不知道。 I have no idea. 我不知道。 He should be back in 20 minutes. 他应该二十分钟内会回来。 情况五: 打电话的人问他要找的人在哪里 Do you have any idea where he is? 你知道他在哪里吗? Sorry. I don't know. 抱歉, 我不知道。 He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码? 情况六: 打电话的人要找的人不在, 愿意接受对方的留言 Can I leave a message? 我可以留个话? Yes. Go ahead, please. 可以, 请继续。 Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
关于前台接电话英语口语
关于前台接电话英语口语 接电话 喂! Hello.*英语中接电话的人先说“Hello”。 Hello.(喂!) Oh,hello.IsMarkthere?(喂，马克在吗?) 对，我就是。 Speaking.*对方要找的刚好是自己，就以这句“我就是”回答。 Thisishe.*女性用“Thisisshe”。 ThisisMr.Satospeaking.(对，我是佐藤。) Thisis.*有点儿生硬的感觉。 是我呀。 It'sme.*常用于像夫妻间关系非常亲密的场合。 ABC商务学院。您有什么事? ABCBusinessCollege,mayIhelpyou?*公司等工作场所接电话时的一般对答方式。个人家庭接电话时只需说“Hello”。 ThankyouforcallingABCBusinessCollege. CanIhelpyou? 您是哪位? Who'scalling,please? Who'sspeaking,please?
Whoisthis,please? MayIaskwho'scalling? WhoshouldIsayiscalling? 您想找哪位接电话? Whoinparticu larwouldyouliketotalkto?*inparticular“特别”、“尤其”。 他一直在等您的电话。 He'sbeenexpectingyourcall.*He's是Hehas的省略形式。Expect“抱有希望地等待”。 您要找哪个铃木? WhichSuzukidoyouwanttotalkto? 这儿有三位姓铃木的。 TherearethreeSuzukishere. 您能过会儿再打吗? Wouldyoumindcallingbacklater? Couldyoucallbacklater? 请转103。 Extension103,please.*extension“延长”，在这里表示“分机电话”。 MayIhaveextension103? CouldIhaveextensionnumber103? Pleaseconnectmewithextension103. Wouldyoutransferthiscalltoextension103?
接听电话常用英语
接听：Hello/Good morning/... 自报姓名：(This is) ... speaking. 问对方姓名：Who's that speaking? 好久不见的老朋友：Hey, it's you!/Fancy hearing from you! 寒暄：How are you? 回答对方问候：Fine. Thank you./Pretty well. Thanks a lot./Not bad./Couldn't be better. 其它客套话：How is your business?/How are things going on with you?/How is your family? 转接找别人的电话：Hold on, please./Just a moment. I will switch the line to him./Let me put through to him. 别人不在：He is not at his desk right now. Could you leave a message?/Could you call him later?/Could you please call his mobile? 感谢来电：Thanks for calling./Nice to have your call./Pleased to talk with you. 告别：Talk to you later./Take care./Bye bye./See you. 回应感谢：You are welcome./My pleasure. 或者： 情况(一) 打电话的人找的是你自己 打电话来的人 你(接电话的人) Is Daisy there? (Daisy 在吗?) Speaking. 我就是。 This is she. 我就是。(注: 男的用"This is he.") You're speaking/talking to her. 你正在跟她说话。(注: 男的用"You're speaking/talking to him.") This is Daisy. 我就是Daisy。 That's me. 我就是。 情况(二) 打电话的人要找的人不在 打电话来的人 你(接电话的人) May I speak to Mr. Gates? (请问Gates 先生在吗?) He's not here right now. 他现在不在这里。 He's out. 他出去了。 He's in a meeting right now. 他现在正在开会。 You've just missed him. 你刚好错过他了。 He's just stepped out. 他刚好出去了。 情况(三) 打电话的人要找的人不在, 问对方是否要留言
英语情景对话(日常口语)：打电话
英语情景对话(日常口语)：打电话 简在家吗？Is Jane at home? 我想和托马斯先生通话。I’d like to speak to Mr. Thomas。 接线员，我的电话断了。Operator, I was cut off。 我需要打一个急救电话。I need to make an emergency call。 我会再打的。I’ll call back。 他什么时候回来？When will he come back? 请给我接分机605好吗？Can you put me through to extension 605? 如果他不在，请叫他的秘书来接电话。 If he’s not in, please ask his secretary to talk to me。 Making a Telephone Call Clerk：Good morning. Wilson Association。 Brown：This is Mr. Brown speaking. I’d like t o speak to Mr. Thomas。 Clerk：I’m sorry, but Mr. Thomas left here just a few minutes ago。 Brown：I’ve been trying to call him for the last ten minutes, but your line was busy. Will he be back soon?
Clerk：I’m afraid not. He is away for the rest of th e day。 Brown：Is there other way I can reach him? Clerk：I’m afraid not. He has gone out of this town on business. May I take a message? Brown：I have a business appointment with him at 10 o’clock tomorrow morning, but I’m afraid I can’t make it。 Clerk：Would you like to make another appointment? Brown：Unfortunately, I’m leaving here unexpectedly, and I may be away for several days。 Clerk：I see. I’ll tell Mr. Thomas that you’ve called。 Brown：Thank you。
接电话常用英语口语
接电话常用英语口语 1.It's nothing important. 没什么重要事。 2. It's nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。 3. I'll call her again. 我会再打给她。 4. I'll call back later. 我稍后会再打来。 5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。 6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？ 7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。 8. Can I leave a message? 我可以留言吗？ 9. Please have her return my call.请她回电话给我。 10. Could you ask him to call me back? 可以请他给我回电话吗？ 11. Please tell her Carol called. 请告诉她卡洛找她。 12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。 13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。 抱歉这么晚打来的说法： 1. I'm sorry to call you so late. 对不起这么晚打电话来。 2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。 3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。 4. I'm sorry to call you so early.对不起这么早打电话来。 5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。 有急事时的表达方法： 1. It's urgent. Could I have her mobile phone number? 2. Could you tell me where I can reach her? 3. This is an emergency. I need to get in contact with him right now.