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Module I Listening Tasks

Task 1


Example: Here are some suggestions for improving your social skills and getting closer to your colleagues.

1. Smile. Maintain a positive and cheerful attitude towards work and life.

2. Beappreciative. Be generous with praise and kind works of encouragement.

3. Pay attention to others .express concern and sympathy for difficult situations.

4. Practice active listening. It is a sig n that you intend to hear and understand others’ point of view.

5. Bring people together. Create an environment that encourages others to work together.

6. Resolve conflicts. Become someone who resolves conflicts when they arise.

7. Communicate clearly. This helps you avoid misunderstandings with coworkers.

8. Behumorous. Use your sense of humor to lower barriers and gain people’s affection.

9. See it from their side. Try to see things from another person’s perspective.

10. Do not complain. If you simply have to vent about something, save it for your diary.

Key: 1.d 2. e 3. v 4. n 5. h

6. f

7. g

8. j

9. k 10. i

Task 2

Key: 1. F 2. F 3.F 4.T 5. F

6. T

7. T


9.T 10. T

Conversation 1

M: Mrs. Smith, I’d like to remind you that a meeting is scheduled at 9:00 this morning.

W: Yes. The sales manage will report the company’s sales for last year?

M: By the way, the meeting will be held in the Exhibition Hall.

W: I see. Thank you very much.

Conversation 2

M: Hi, Li Lin. Where do you work now?

W: I’m just out of work.

M: I am sorry to hear that. Are you looking for a job?

W: Of course. I had two interviews today, but they both turned me down.

Conversation 3

M: This is John Brow from the Jones Shoe Company. I’d like to make a reservatio0n for a meeting room in your hotel. W: OK. When would you like to host the meeting?

M: Next Monday morning. Is your hotel available then?

W: Let me see … Oh, I am terribly sorry. All the meeting rooms in our hotel have been reserved on Monday morning.

Conversation 4

M: Ms. Green, will you please sign your name here?

W: Thank you, Mr. Smith. I hope we’ll have a long and prosperous future together.

M: Me, too. There is a lot we can do in the future as business partners.

W: Let’s go and have a drink to it, Mr. Smith.

Conversation 5

M: Hello, this is Johnson.

W: Hello, this is Mr. Smith’s secretary. I’m calling to inquire whether it is possible for Mr. Smith to cancel his appointmen t with you at 2:00 this afternoon. He isn’t feeling well.

M: Of course. It’s quite all right. We’ll arrange another time to meet. Tell him to have a good rest.

W: Thank you.

Conversation 6

M: Good morning, Nancy. Is everything all right? You don’t’ look so well.

W: I work overtime every day, so I feel very tired.

M: That’s too bad. Why not talk to your boss?

W: In my company working overtime is very common. If I have a chance to get another job, I will leave this company..

Conversation 7

M: Do you get along well with others in your office?

W: Oh, yes. My boss is kind and fair. He treats his employees like his friends.

M: That’s good. How about others?

W: My colleagues are friendly and cooperative.

Conversation 8

M: Excuse me, Miss, could I ask you a few questions about our hotel’s service?

W: Sure. Go ahead.

M: What’s your general impressi on of the services here?

W: Very nice, indeed. The hotel staff is polite and the room is so clean and tidy.

Conversation 9

M: Do you know the theme for this seminar, Sara?

W: Yes, I do. The theme is culture and etiquette in different countries.

M: Really? It should be interesting.

W: If you are interested in it, you can come. It is open to everyone.

Conversation 10

M: How big is your company?

W: It is a medium-sized company with a staff of abo0ut 500 people and a history of 30 ears.

M: That’s quite impressive. Your products seem to be much cheaper than ours in the European market.

W: You see, we’ve been trying hard to cut down the production costs.

Task 3

Key: 1.C 2. B 3.B 4.D 5. A

Dialogue 1

A: Hello, the manager’s office, Good Luck Supermarket.

B: Hi, this is John Brown from the Blue Sky Electronics.

A: Good morning, Mr. Brown. What can I do for you?

B: I am calling to invite your manager, Mr. Li, to our sales promotion meeting for this season.

A: Hmm … this season’s sales promotion meeting. Wi ll you please tell me when and where?

B: On June 5th. It will begin at 9:30 am at the Bridge Hotel.

A: OK. I will pass on the message to him and give you a reply soon.

B: Thanks. We will send him the written invitation by May 30th. You know we value the long friendship between our two companies.

A: Thank you for inviting. I will tell you his decision as soon as possible. Bye, Mr. Brown.

B: Bye-bye.

Q1: What do we learn from the conversation?

Q2: When and where will the meeting will be held?

Dialogue 2

W: John, have you finished the agenda four our meeting next Tuesday?

M: Yes, but I’m not sure about the topics for discussion.

W: Then let’s go through the topics quickly, so that we can make sure we cover all the issues.

M: Well, there’re three topics on the agenda now, the name of the project, the budget and the team members.

W: Don’t forget the selection of the team leader.

M: Yes, that’s very important. Shall I put it at the beginning of the agenda so that everybody can pay attention?

W: That’s not necessary. Just place it at the end as the last item. And I’d like to keep each item top 15 minutes, if possible. M: Sure, that’ll leave some time for free discussion.

W: That’ fine, just in case someone should bring up something else.

M: Then the meeting is due to finish at about four o’clock.

W: OK. Remember to send a memo to all the attendees before hand.

M: No problem.

Q3: What are the two speakers talking about?

Q4: What is the last topic for discussion on the agenda?

Q5: How long will the discussion of the topics take?

Task 4

Key: 1. establishing 2. profit 3. working environment

4. leading by example

5. formal policies

Module II Reading Tasks

Task 1

Key: 1. A 2. D 3.C 4.D 5. B






Task 2

Key: 1. soft cloth (lightly) 2. dust-free (dust free) 3. Consult / consult

4. inside

5. eat or drink











Task 3

Key: 1. B 2. B 3.B 4.A 5. B

1. Investment in different fields --- 2008


Module III Writing Tasks

Task 1

Key: 1. Assistant Marketing Manager 2. Business Administration

3. a secretary

4. English skills

5. 137********

Task 2

An Invitation Letter

January 20, 2012

Dear Mr. Johnson,

We are honored to invite you to give a lecture for our new salespersons as the first lesson of our job orientation training. The training will be held in the First Conference Hall of our company from 9:00 am to 11:30 am on March 20, 2012.

We know that you are an expert in international trade and an experienced trainer for new employees. So we believe that you will be warmly welcome for your interesting, encouraging and instructive lecture.

We look forward to hearing from you soon and hope that you can accept our invitation.

Sincerely yours,

Mary Smith

Manager of the Personnel Department

ABC Company

Module IV Specialized Tasks


Task 1

Key: 1. H 2. D 3. F 4. G 5. I

6. B

7. C

8. A

9. J 10. E

Task 2




Task 1

Key: 1. G 2. I 3. E 4. H 5. A

6. B

7. D

8. C

9. J 10. F

Task 2




Task 1

Key: 1. G 2. D 3. E 4. I 5. H

6. A

7. J

8. C

9. B 10. F

Task 2



Task 1

Key: 1. G 2. I 3. D 4. A 5. B

6. H

7. J

8. F

9. E 10. C

Task 2