外贸邮件回复范文-外贸老手示范(1)讲解
1.无法提供客户想要的产品时回复Dear
Thank you for your enquiry of 12 March cate 9 cable.
We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.
We would, however, like to take this opportunity to offer the following material as a close substitute:
Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at https://www.wendangku.net/doc/1411880233.html, for more information on this item. If you find the product acceptable, please email us as soon as possible.
Sincerely,
2.对客户一般讯盘的三种回复
Dear Mr. Jones:
We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.
In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.
Please note that we have quoted our most favorable price and are unable to entertain any counter offer. 更多更详尽资料请移步到
https://www.wendangku.net/doc/1411880233.html,/shop/view_shop.htm?spm=a1z0e.1.0.0.qRIK68&mytmenu=md ianpu&utkn=g,wdl5jrwjz7emw1410877616464&user_number_id=302308999&scm=1028.1.1.20 001
或者淘宝搜索店铺“双巨星外贸百事通”。店家负责外贸出口多年，欢迎咨询交流工作上的相关问题，店家会尽力帮你解决工作问题，提高业绩，不收取费用，毕竟也是过来人。希望能结识不同行业的朋友。
As you are aware that there has lately been a large demand for the above commodities. Such growing demand will likely result in increased prices. However you can secure these prices if you send us an immediate reply. Sincerely,
Dear Mr. Jones:
We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg. Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.
We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs.
If we can be of any further help, please feel free to let us know. Customers' inquiries are always meet with our careful attention. Sincerely,
Re: SWC Sugar
Dear Sirs,
We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.
To comply with your request, we are offering you the following:
1. Commodity: Qingdao Superior White Crystal Sugar.
2. Packing: To be packed in new gunny bag of 100kgs. each.
3. Quantity: Ten thousand (10000) metric tons.
4. Price: US dollars one hundred and five (US$10
5.00) per metric ton, Fob Qingdao.
5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.
6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.
Please note that we do not have much ready stock on h
and. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.
We are awaiting your reply.
Sincerely,
3.客户向我们发出关于一个物品的讯盘后我们发的还盘
Dear :
Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".
We've enclosed the photo and detailed information of the product for your reference:
Product: toaster
Specification: xxxxxxxxxxxxxxx
Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C
For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight. We look forward to receiving your first order.
Sincerely,
4.对新客户想和我们建立合作关系的还盘
Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our complete product information.
Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at https://www.wendangku.net/doc/1411880233.html,
which includes our latest product line.
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.
Sincerely,.
Mark Li
外贸信函中英文对照范文
1.向长期客户推销新产品
I enclose an illustrated supplement toour catalogue. It covers the latest designs which are now available from stock. We are most gratified that you have, for several yeas. Include a selection of our products in your mail-order catalogues. The resulting sales have been very steady. We believe that you will find our new designs most attractive. Theyshould get a very good reception in your market. Once you have had time to study the upplement , please let us know if you would like to take the matter further. We would be very happy to send samples to you for closer inspection. For your information, we are planning a range of classical English dinner services which ,should do well in the North American market. We will keep you informed on our progress and look forward to hearingfrom you. 随函寄奉配有插图的商品目录附页，介绍最新设计的产品。贵公司的邮购目录多年来收录本公司产品，产品销售成绩理
想，特此致以深切谢意。最新设计的产品巧夺天工，定能吸引顾客选购。烦请参阅上述附页，需查看样本，请赐复，本公司乐意交劳。本公司现正设计一系列款式古典的英国餐具，适合北美市场需求。如感兴趣，亦请赐知。愿进一步加强联系，并候复音。
外贸族_https://www.wendangku.net/doc/1411880233.html,
2. 为商贸指南兜揽广告
Thank you for your business. You arecurrently represented in our directory. This is the only directory of its kind which reaches all companies in the building and construction industry in the UK. Advertising in our directory was a wise move on your part. We are currently compiling a new edition of the directory which willbe published in April 1995.The new edition will be expanded to include major manufacturers of plumbing equipment in the European Community. For proper coverage in the directory, you ought to appear in more than one category. If you do opt for a multiple listing, you will be ableto buy space in additional categories at half price. You can be assured that the new edition will be on the desks of allthe majordecision makers in the building and hardware trades. Please complete the enclosed form and return it with the appropriate fee. Thanks again for your business. 衷心感谢惠顾。贵公司商号已刊登在本公司的商贸指南中。该指南乃唯一覆盖英国全部建筑公司的刊物，在此刊登广告确是明智之举。现下筹备1998年4月版的贸易批南，新版会罗列欧洲贡同体的主要铅管业制造商。为
达到出色的宣传效果，贵公司宜考虑在不同类别刊登广告。如蒙惠顾，除首个广告外，其余类别的广告将可获半价优惠。该指南将分送给所有建筑公司和五金器具公司主管。烦表填妥随附表格，连同广告费用一并寄回。专此盼候佳音。
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3. 请求客户作推荐人
Thank you for your letter of 2 November. We are delighted to hear that you are to pleased with the refurbishment of your hotel. As your know .in our line of work, we depend on good ,reports about our projects to win further business. Our clients always shop around and look for references before committing themselves. With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry . Would you agree to our suggesting that future clients should call you? It would also be most helpful if we could occasionally bring a client to look at your hotel . We would , of course , stay overnight at least.I’ll call you next week to hear your reaction. Thanks again for you kind words. 从11月2日的来函得悉阁下对贵饭店的整修感到满意，此消息对本公司实是一鼓励。设计行业重视声誉，客人在选择设计公司时必然会有所比较。如蒙允许，本公司欲请贵饭店作推荐人，证明有关整修的质素。未知可否让其他客户来电垂询? 此外，如获允准间或联同客户前来参观贵饭店整修，定
必有莫大帮助。当然，本公司会预订房间，至少留宿一晚。
外.贸.族
4. 通知客户价格调整
We enclose our new catalogue and price list. The revised prices will apply from 1 April 1997. You will see that there have been number of changes in our product range. A number of improved models have been introduced. Out range of washing machines has been completely revamped. Many popular lines, however, have been retained unchanged. You will be aware that inflation is affecting industry as a whole .Ws have been affected like everyone else and some price increases havebeen unavoidable. We have not, however, increased our prices across the board, In many cases, there is a small price increase, but in others, none at all. We can assure you that the quality of our consumer durables has been maintained at a high standard and that our service will continueto be first class. We look forward to receiving your orders. 谨谢上新的商品目录
和价格表。修订价格定于1997年4月1日起生效。产品系列有一大革新，增加了不少改良的型号，扒出一系列新款的洗衣机，但许多款的开动号仍保持不变。通货膨胀影响整个工业连带令货品价格上涨。虽然如此，本公司并未全面提升价格，调整幅度亦不大。本公司坚守一贯信念，务求出产优质之耐用消费品，迎合顾客的需要。谢谢贵公司多年惠顾，盼继续合作。
外.贸.族
5. 说明价格调整原因
I enclose our new price list , which will come into effect ,from the end of this month. You will see that we have increased our prices on most models. We have ,however , refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices. We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their by as much as 15%. As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. We will not compromise that reputation because of rising costs. We hope, therefore decided to raise the price of some of our machines. We hope you will understand our position and look forward to your orders. 现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外
6.回复感谢信
We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to
know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance. If we can be of service to you again, please let us know. Thank you again for your very kind letter. 承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。
7. 请客户征询其它公司
Thank you for your enquiry of 5 May concerning silk blouses. We regret to say that we do not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products , we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings. 谢谢5月5月日来函查询关于纡绸罩衫的事宜。本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。该厂的丝绸布料全由本公司供应，随函了什样
本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。谨祝生意兴隆，事事顺达。
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8. 改善服务
Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm’s particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include. 感谢1月26日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格、包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。
外贸族_https://www.wendangku.net/doc/1411880233.html,
9. 拒绝客户的要求
Thank you for your enquity of 25 August.We are always pleased to hear from a valued customer.I regret to say that we cannot agree to your request for technical information regarding our software security sysytems.The fact is,that most of our competitors also keep such information private and confidential.I sincerely hope that this does not inconvenience you in any way.If there is any other way in which we can help. do not hesitte to contact us again. 8月25日信收悉，谨此致谢。来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。祝业务蒸蒸日上!
10. 应付难办的客户
We have been doing business together for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want. The problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances. you have returned goods that were originally ordered. To solve the problem , I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it. I trust this system will cut down on delays and errors, and allow our operations to run smoothly. 承蒙多年惠顾，本
公司感激万分。然近来合作出现问题，令服务水准未能符合对方要求，本公司为此提忧不已。贵公司采部发出定单后，再三更改内容;更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。盼望上述办法经受减少延误，促进双方业务发展。
11. 祝贺新公司成立
It has just come to our attention that you have lately opened your new European headquarters in Brussels. Congratulations on your bold venture. As you know , our companies have had a long business association in the UK. We look forward to collaborating with you in your European venture. Please let us know if we can be of any assistance to you. We will be delighted to help. We wish you the very best of luck and
a prosperous future.
12. 非正式的预约要求
Could we meet some time this month to discuss the hypermarket proposal? We want to make decision by the beginning of next month. We would very much like to hear your thoughts before we make any definite plans. Could you choose a venue for the meeting? I can fly to London any time, Perhaps you would prefer Lyon or Paris? I leave it to you to choose.
I look forward to seeing you again. 您好!未知能否于本月会面，商谈有关特大自助市场的建议呢?我们准备于下月初作出最后决定。在未
订下明确计划之前，希望能咨询的意见。敢问能否选定会面地点?在伦敦、巴黎或里昂商谈都可以，悉随尊便。期待与您见面。外@贸@族
13. 物色代理商
Our company manufactures a range of printing presses that are used successfully by companies in over 20 countries. A product specification brochure is enclosed. We are considering expanding our products to new markets and we would appreciate you assistance. In particular , we would like to identify the best agents who are currently serving the printing industryin your region. We are looking for organizations which conduct their business in a truly professional manner. They must be fully conversant with thetechnical side of the printing industry and have a comprehensive understanding of all the features of the lines t6hey represent. We would be very grateful if you could take a few moments to send us the names of three or four organizations that match our requirements.We shall then contact them to explore the possibility of establishing a mutually acceptable business relationship. Thank you very much for your time and consideration in this matter. 本公司生产的一系列印刷机，获二十多个国家的公司采用。随函附上产品规格说明书，谨供参考。现为该产品开拓新市场，希望得知贵地区从事印刷工业的代理商资料。如蒙贵公司协助，将不胜感激。如能拨冗寄来数个符合上述要求代理商商号，则感激不尽。本公司将与其联系，研究能否
建立互惠互利折业务关系。右蒙惠告，不胜感荷!
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14. 欢迎新代理商
I would like to welcome you to our organization. We are very pleased to have you on our ream. I know that you will be equally proud of our products. Our European sales Representative, Antoine Gerin , will be in touch with you at regular intervals. Please feel to call him any time you have a problem, If I can regular intervals. Please feel free to call him any time you have a problem. If I can ever be of service, please call me. I am planning a trip to France next month, and I am looking forward to meeting you. In the meantime, the best of luck with our product line. 欢迎加入本公司成为我们的一分子。相信您也会以本公司的产品为荣。欧洲销售代理安东尼?格林会定期与联络，遇有问题可与他商讨。若有其他需要，欢迎向我提出。下月我将赴法国一游，期望能与您会面。谨祝产品销量节节上升。
15. 要求约见
Would you be interested in stocking a radical new departure in laptop computers? I would very much like to brief you on this great innovation. Could we make an appointment? The machine is the same size as most laptops but comes with some totally new features. The retail price will undercut its nearest competitor by at least 20%.I shall be in the
UK from 1 September to 20 October. If you would like to know more, just fax or telex me. 贵公司有没有考虑配置最新型号的手提电脑?本公司诚意推介该崭新产品，盼能预约时间作一介绍。该电脑体积和同类电脑相仿，但配备多项先进功能。其零售价较同类产品便宜20%以上。本人将于9月1日至10月20日逗留英国。如蒙拨冗了解该产品资料，烦请函复。
发完报价后跟进邮件范文
发完报价后1-2天没有回复-----跟进邮件1（确认是否收到），有条件的最好发完邮件后直接电话询问如果仍旧没有回复----一周后跟进邮件 2或者电话询问原因仍旧无回复，十天，半个月去邮件联系---跟进邮件 3 跟踪客户没必要非得要求形式，重要的是内容和跟进的点找准。 并非一定要死缠烂打，前提是让客户记住你，还能对你不厌烦；否则你就成了推销保险的了。跟进邮件 1 模板A Dear ***, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards Winnie． 模板B Hope you are fine, my friend. I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you. 如果客人还没有回信,一周后再问客人不回信的原因. 不同的情况做不同的回复。有客户电话号码的，最好能电话询问。有很多情况是客户出差或者休假，也要看下当地近期有没有什么节日。 跟进邮件2 模板A Glad to contact you again! Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. Your any comment about our offer will be appreciated, including price, quality, service. No matter if it is positive answer, It will be great help for us to meet your requirement. Waiting for your reply soon! 模板B Wish everything well with you and your company ! We are in receipt of your letter dated Aug 10 , and as requested to expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you to make selection. We send the quotation to you on Aug 11, any questions for our quotation. Hope to get your reply asap. Wish we will promote business as well as friendship! Best wishes ! Kevin 如果客户仍旧没有回复，并且电话也无法联系，有可能这个客户休长假，也很有可能客户找到了其他合适的供应商，或者是客户自己的订单没有谈妥。在之后的日子里, 不建议一直纠结原先的报价来问客户。可以把该客户作为潜在客户做维护，一个月或者两个月联系一次。可以就新设计问问客户的建议, 或者是发一些行业知识。重点是让客户记住你，知道你们公司是做什么产品的。同时又不会把你的邮件拉到垃圾箱去。如果客户之后有回复，也可以问问之前报价的情况。 跟进邮件3 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you. These days our new design of ceramic mug D-123 produced much favourable comment from European market. What do you think about it for your market? We will do much
外贸邮件常用语
知道对方： Via the canton fair held in April,we are pleased to get to know that you are presently on the market for cables. It’s great pleasure to see you in last canton fair, and know that you are in the market for cables,which just fall into our business scope. 去信目的： 感谢询价： Thank you for your inquiry dated 11th I’m glad that you’re interested in our products. 公司介绍： The stable supplies,the quality guarantee as well as the flexible ways doing business can be reached. 提供信息; I’m glad to send its information to you and hope that it will be helpful to you. We shall be glad to give you our lowest quotations upon the receipt of your detailed requirements.产品介绍： Product: Specification: Packing: 100m/roll or as per your requirement. Payment: L/C at sight or T/T (prepay 30%)
外贸邮件回复的对应性
外贸邮件回复的对应性—外贸新手上路 外贸客户邮件回复的对应性问题是外贸人员在回复国外客户邮件时最常发生、最多发生，却又最忽视的问题。 所谓的“对应性”指的就是针对性、关联性、相对性。当然是针对、关联、相对于你要回复的国外客户邮件的诉求、提问、询盘细节，以及逻辑顺序等方方面面。对此，可能很多朋友都无察觉，但事实上邮件回复的对应性，是个基础性问题、常识性的问题、也是个大问题！ 做外贸，可能每天都会收到询盘，那每天你都可能犯这样基础性的错误。你回复客户询盘后客户再回复你的几率（复盘率）低，更不用说成交率低，原因何在？我觉得，外贸客户邮件回复的对应性，可能是根本或重要原因之一。 一、称呼 称呼属于礼仪，礼仪讲求的是“客尊”原则。 1、不管是客人首次给发邮件或询盘还是后续的，客户称呼你“Dear A”，你的回复也当对应为“Dear B”。若你回复客户“Hi A”，就会让人感到发“顿”。以此类推，如客人邮件“Hi A”，你的回复也当对应为“Hi B”。其他，同理。 2、客户邮件称呼你“Dear Mr. 名+姓”，你回复客户也当是“Dear Mr. 名+姓”。若你回复客户“Dear Mr. 姓”或“Dear 名”，就不规范（规范性就是对应性）；若你回复“Dear Mr. 名”，那就是错的，因为无此表达（我知道有不少朋友对此无意识） 二、漏点 1、客户询盘中，明确要求你报盘，明确要求你提供产品参数、参考图片、价格、相关条款、等。你的回复，应当是全部都提供；不能提供也没关系，但你当说一声，为什么不能提供及什么时候可提供。普遍的是，只报价，即使有产品参数也不全面，更不用说不附参考图片或相关条款了。要知道，对大多数行业而言，一个特定的价格，是必须要对应特定形式的产品（参考图片），以及特定规格的产品（产品参数），以及报价基于的交易条件、付款条件等（相关条款），
外贸邮件回复范文
收到客户询盘时的回复： Dear sir, We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below: The specification you required: The length: The diameter: The material ........ The price:XX usd /pes FOB(tian jin) I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards 签名 客户询盘模糊，向客户询问规格 Dear sir, Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards 签名 针对客户的讨价还价的回复 Dear sir, Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. If you any comments ,pls let me know. Thanks and regards Angela 这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦 应对客户的迟迟不回复的邮件: Dear sir, Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the
外贸业务员如何写一封客户必回的邮件
邮件标题：客户求购的产品名称 邮件内文： To：客户公司名称 Attn：客户人名 Re：客户求购的产品名称 We are pleased to get to know that you are presently on the market for 产品名称，and as a specialized manufacturer and exporter for this product in China，we sincerely hope to establish business relations with your esteemed corporation. Herewith pls find our competitive offer as product：Specification：packinguantity：as per yr requirementPayment/C sightShipment:promptIf the product we offered above is some different from what you require actually,kindly inform us in detail，we will be pleased to re-offer you as per yr actual requirements note that the product pictures will be sent to you upon yr request，and a small sample could also be sent to you for yr final checking if the price is finally konw more about our corporation，kindly visit our website: kindly check and revert at yr 落款Co：Add：Tel：Fax：E-mail： 几点说明： 1、邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%。 2、开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余；不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布过求购信息，客户自己知道，多说多余，不过，如是本网线下转发给你的外商询盘，加一句话也无妨。 3、开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的；那么，“过多”的标准是什么呢我们认为，介绍性语言超过两句即是“过多”。 4、简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此；有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的；有人总喜欢第一次联系客户时就问东问西的，有些国家的客户（如印度、韩国）可能会耐心回你，但对大多数欧美客商（如美国）来说，他们一般是不会回复该类邮件的。
回复客户邮件格式
开头： Dear XXX, 第一段： 1、给客户发新产品：问候+获得客户信息的途径（展会、网站） ·Glad to know you through Hong Kong Toys & Games Fair. ·Hope this email finds you well. ·I hope you are well. ·I hope all is well. ·We send you our best wishes. ·I obtain your business card from Hong Kong Toys & Games Fair ·My name is XXX. I work in the xxx department and am in charge of ... 2、回复客户邮件： ①感谢的： ·Thanks for your email.（感谢你的来信） ·Thanks for the quick reply.（感谢你快速回复） ·Thanks for getting back to me.（感谢你联系我） ·Thanks for the update on the situation.（感谢你更新情况） ·Thanks for the updated information. （感谢你更新信息） ·Thanks for gathering the information this week on this issue. （感谢你这周搜集关于这个问题的信息） ②抱歉的： ·Sorry I haven t got back to you sooner ,becouse……（回复邮件晚了，因为……） ·Sorry for the delay getting back to you ,becouse……（回复邮件晚了，因为……） ·I apologize if this was not made clear.（上封邮件没有说清楚） ·Apologies for the late/short notice.（临时通知） · · ③回复询盘 ·We welcome your enquilry of 日期and thank you for your interest in our products. ·We have received your enquiry of 日期with thanks,and are glad that your are interest in our product. · 第二段：回复的内容 XXXXXXXXXXX……………. 明天/晚点回复邮件怎么说? get back比reply常用 ·I will get back to you tomorrow/ later. · I'll check in with you tomorrow/ later. · 转发/抄送邮件怎么说? ·forward the email to someone(大部分中国人只会用这种) ·pass me the email(老外也经常用这种) ·中国人喜欢说cc,美国人直接说copy，cc是 carbon copy(复写纸)的简称 ·have put John on copy. (记住put on copy的固定搭配) ·You can copy Steven going forward.
外贸邮件回复常用语
产品报价 （一）客户主动询价，我方报价 Dear Mr./Ms XX Thanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date. Looking forward to hearing from you soon （二）我方主动询价，向客户报价 Dear Mr/Ms XX We have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date.
外贸邮件回复常用语
推荐公司其他产品 I visited your company web, find there are many goods match to our products. We have a good price and quality, so I want to send some samples for you Hope we can have more co-operations in the future 报价 Quote our best price based on 2,000m as below Your feedback for our quotation would be much appreciated。期待您对我们的报价的反馈信息 We hope you will find our quotation satisfactory and look forward to receiving your order.我们希望您对我们的报价满意并期盼您的订货。 We hope this will be a good start for profitable business relations. 希望这将是我们互利商业往来的良好开端 回复得迟表示歉意 I am really sorry for the late reply, cause we do not take good care of your sample. Sorry for my late reply 要求增加订单起定量 Is it possible to increase the quantity？ 因涨价需买方或卖方承担额外费用 Please burden this raised cost for us, we are not able to burden this extra cost, as our price has been very low. Production time will extend for extra one week. Considering the long pleasant relationship, we will bear the extra costs and keep the price unchanged for this order. Hope we can have more co-operations in the future, quality products at good price are always supplied for customer. 价格变动，P/I确认回传、货款安排 Because of the rising cost of raw materials, we have to adjust price. Please check the attached Proforma invoice. ( Please check the new price in attached proforma invoice.) After you stamp and sign it, then we start the production. Please arrange 100% T/T in advance, after receive your payment, we will start the production. Please sign the P/I and send back to us by email today, after we received your signed P/I, then we start the production immediately tomorrow morning. 我们老客户，尽力满足要求 You are our old customer; we always would like to try our best to meet your requirement
外贸邮件回复范文-外贸老手示范(1)讲解
1.无法提供客户想要的产品时回复Dear Thank you for your enquiry of 12 March cate 9 cable. We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. We would, however, like to take this opportunity to offer the following material as a close substitute: Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at https://www.wendangku.net/doc/1411880233.html, for more information on this item. If you find the product acceptable, please email us as soon as possible. Sincerely, 2.对客户一般讯盘的三种回复 Dear Mr. Jones: We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21. In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.
回复邮件模版
询盘多阶段跟进模板 第一封回盘发出，几天过去了，客户没有回复，建议用下面模板跟进： Dear ***, For several days no news from you, my friend. I am writing for reminding our offer for items of ***dated on***according to your relative inquiry, Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response. Best wishes 附上之前的邮件 十天左右过去，客户还是没有回复，用以下模板再跟进： Dear ***, How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptitive price. By the way, how about your order with items of ***? If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other. If there is anything we can help to you, we shall be much than pleased to do so. Looking forward to your prompt response. Best wishes (最好把第一次发给客户的邮件内容和客户最初的询盘附在邮件下方以提醒买家。简便方法：可直接转发第一封回复邮件。收件人写明买家的Email.) 如果半个月，三封邮件出去，客户仍然没有回复，可以考虑把宝贵的时间用在跟进新意向客户身上；将这家客户作为储蓄客户，定期推荐新样、展会邀约等。
外贸函电常用回复
2、 for your reference 做为你的参考 3、 sign back 签回 4、 Pls see attachment 请看附件 5、 Pls sign back the telex releae letter . 请签回电放信 6、 Pls find attached SO for your reference (yr ref.) 请查收附件做为你的参考 7、 Pls make sure your cargo will send to our warehouse before tomorrow afternoon(18:00pm). 请尽量将你的货在明天下午6点前送到我们的仓库 8、 Pls see attchment and cfm the b/l of XXX. 请收附件并且确认提单为XXX是否OK？ 9、 I receipted the telex released requirment , but no payment receipt , we can’t telex release this mail it to me hurry! 我有收到电放函，但未收到付款收据，请尽快Email过来，否则我们不能电放此票货物。 10、Any further question, pls feel free to contact me, tks! 有任何问题，请及时联络我 11、Enclosed booking form for yr ref, pls fill it out by return 附件所涵内容给你参考，请填好后回传给我
12、Enclosed our airport warehouse address for yr send the cargo tomorrow morning 请于明天早上送货，附件为飞机场仓库地址 13、Pls find the attached , 1 filed for two TELEX RELEASE B/L to CHICAGO and check it ‘s OK or NOT 请收附件，我已电放好了去芝加哥的两票货物，请检查是否OK？ 14、Have received 已有收到 15、Received with tks. 收到，谢谢 16、Received and will arrange 已收到且将会安排 17、The s/o can use till next week. 这份S/O下星期也可以使用 18、Please confirm the attached bill by 请确认附件并传回 19、Please kindly advice yr PO#. 请提供PO号码 20、Please find the attached invoice for yr 请查收附件中的付款单做参考 21、I have release S/O to you , Pls received it . 我已有释放S/O给你，请查收。 22、Pls find attached the application form for telex release. 请查收附件中的电放申请函 23、Pls see the attached that we had arranged the hb/l telex release. Here is the copy for you in your information.
外贸函电 邮件回复 模板!!
开头： Mr. Hemant, 先生 Have a nice day Good day Thanks for your email Thank you very much for your email Thank you for your reply Thanks for your kind support to me first. Thank you for your inquiry. Thank you very much for your kind enquiry to us. Thank you for your order No.2012001 结尾： Your favorable reply will be highly appreciated. We are at your service at all times. Should you have any questions, pls feel free to contact us. Thank you for your attention and looking forward to your prompt reply We look forward to hearing from you soon. We look forward to the opportunity of being of service of you. We hope to hear from you soon we will be waiting for your confirmation We appreciate your comments and looking forward to working together with you soon. I f you have any enquiry and need our help, please don’t hesitate to contact me. Look forward to your further comments soon. 附件： Enclosed is our quotation sheet Enclosed is the proforma invoice, please confirm. The latest catalog enclosed Attached Attachment 报价： your enquiry is having our immediate attention and we hope to make you an acceptable offer in a few days. 我们正在研究你方的询盘几天便可以给你合适的报盘 our best offer is given below We''ll let you have the official offer next Monday. 下星期就给您正式报盘。 还价： this is our rock-bottom price, we cannot make any further concessions 这是我们的最低价,我们不能再让了 Moreover, We''ve kept the price close to the costs of production. 再说，这已经把价格压到生产费用的边缘了。 our price is fixed at a reasonable level我们的价格定的很合理
如何写一封客户必回的邮件
客户发来询盘，你要如何回复才能让客户和你继续谈下去？雨果小编在网上看到一篇文章不错，推荐给大家看看： 邮件标题：客户求购的产品名称 邮件内文： To：客户公司名称 Attn：客户人名 Re：客户求购的产品名称 We are pleased to get to know that you are presently on the market for 产品名称，and as a specialized manufacturer and exporter for this product in China，we sincerely hope to establish business relations with your esteemed corporation. Herewith pls find our competitive offer as flwsroduct：Specification：packinguantity：as per yr requirementPayment/C sightShipment:promptIf the product we offered above is some different from what you require actually,kindly inform us in detail，we will be pleased to re-offer you as per yr actual requirements asap.Pls note that the product pictures will be sent to you upon yr request，and a small sample could also be sent to you for yr final checking if the price is finally acceptable.To konw more about our
外贸邮件回复范文
收到客户询盘时的回复： Dearsir, WeherebyacknowledgereceiptyourinquiryofXX,(products)andijustgottheinformationfromourproductiondep artment,thesestandardisavailableforus.andthenowplscheckthequotationbelow: Thespecificationyourequired: Thelength: 签名 Lookforwardyoursoonestreply, Thanksandregards 签名 针对客户的讨价还价的回复 Dearsir, Sorryformylatereply,idiscusswithourbossforalongtime,butregardingtheprice,itisnearourbottomline,yo uknowthemarketischangingeveryday,anditishardtocutmoreoncostasweneedtheproductswithbestquality.
Butwetreasureourfirstcooperation,soweallowyoua2%discount,thisisthebesticandoforyou. Ihopethatifyouhavethewilltocooperate,plsdon’tjustfocusontheprice,themostimport antisthequality,it hink. Ifyouanycomments,plsletmeknow. Thanksandregards Angela Angela ves,sothatwemakespecialanddivideplanandscheduleforeachclient. Atthesametimewecanimproveourserviceaccordingtothem,ifth ere’ssomefaultandinourworks. Soplstakeafewtimetotellmesomeadviceonourbusiness.ok?thanksverymuch. 针对报价了不回复的 Dearsirormadam, Hopeyoustillrememberme,isentyouquotationforXX(products)onXX(date)，wellmaybeyouareverybusy,andiunderstand. Ireviewyourwebsitverycarefully,andhavemuchintereststomakeastartforourcooperation,toprovidethebestspecialservice.