酒店宾客意见调查表

What do you think of our food $ beverage service? 服务快捷高效。

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您对我点餐饮服务和饮食质量有何意见？

4.Did our hotel make you feel safe and secure?Excellet Good Fair Pour Food & Beverage Service&Presentation 我店是否使您有安全感？

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很满意 满意 一般 差

菜肴、食品和饮料质量

餐厅服务

5.Do you think that you have received value for money in the central hotel?Doorman service 门厅迎宾 □ □ □ □Excellet Good Fair Pour

Excellet Good Fair Pour 您如何评价我店的价格和价值？

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Concierge 行李服务 □ □ □ □

很满意 满意 一般 差很满 满意 一般 差Check-in 接待登记 □ □ □ □Lobby Lounge 大堂酒吧 □ □ □ □□ □ □ □We would also like to know about you Information 闻讯 □ □ □ □Heilan Hall 海澜厅 □ □ □ □□ □ □ □我们非常希望了解您如下情况Check-out

结账 □ □ □ □Banquet Hall 宴会厅 □ □ □ □□ □ □ □ 1.Was this your first stay at the HeilHotel.Telephone Operator 电话总机 □ □ □ □Banquet Reservation

宴会预订

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您是否第一次光临海澜大酒店

Business Centre 商务中心 □ □ □ □Yes

是□ Assistant Manager 大堂经理 □ □ □ □How would you rate our fitness & recreation facilities and services?No

否

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Public Lavatory 公共洗手间 □ □ □ □您对我店康乐服务和设备有何意见？

2.What was the primary purpose of your visit?Taxi Service

出租车服务

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Facilities Service 您光临的缘由是什么？设施质量

服务质量

Business 商务□ Could you give us your impression of the accommodation?Excellet Good Fair Pour Excellet Good Fair Pour

Pleasure 观光休闲□ 请谈谈您对我店客房服务和设备的意见？Massage 按摩□ □ □ □□ □ □ □Convention

会议

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Service

客房服务

□ □ □ □Beauty Salon 美容室

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□ □ □ □ 3.Which of the following made you choose the Heilan Hotel?Bathroom Fitting$ □ □ □ □Disco Plaza 迪斯科广场□ □ □ □□ □ □ □您为何选择海澜大酒店Amenities 卫生间设施及用品 □ □ □ □KTV

KTV

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Travel Agency 旅行社Furniture 客房家具 □ □ □ □How would you rate our conference facilities?Reputation 声誉□ Cleanliness

客房清洁卫生 □ □ □ □您对我店的会议设施及服务有何意见？Company referral

公司安排□ Laundry / Valeting Service 洗衣服务 □ □ □ □Did our staff …?Excellet Good Fair Pour Personal recommendation 他人推荐

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Air-Condition

房间空调 □ □ □ □

我店员工是否……?

很满意 满意 一般 差

4.Your age 1. Give you a friendly greeting upon your arrival.

您的年龄

Are you satisfied with our room service? 对您的到来给予热情友好的欢迎。 □ □ □ □

Under 25□ Service When Taking Orders 订餐是电话应答服务 □ □ □ □ 2. Smile and greet you each time they saw you.

25-34

□ Food Quality

食品质量 □ □ □ □每次见到您都对您微笑致意。

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34-44□ Promptness of Food Delivery

服务速度

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3. Perform their jobs quickly and effiently.

45-54□ 55-64□ 65+

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Did you receive courteous satisfactory from below?您是否受到酒店满意、周到的服务？

We would appreciate it if you could make some comment or suggestions below.请阁下提供其他宝贵意见及建议，以便酒店能进一步改善。