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浙大远程英语写作第1次[2]答案

浙大远程英语写作第1次[2]答案
浙大远程英语写作第1次[2]答案

《英语写作》作业

Unit 1: 段落和篇章知识(Paragraph and whole composition)必做题

1.What is a paragraph?

A paragraph is a division of writings expressing one central idea. It usually consists of several closely related sentences. It can also be called a unit of thought. It is a unit in itself and part of a larger whole.

2.What is a paragraph made up of?

Paragraph is made up of a group of sentences which altogether express a controlling idea or central idea. It includes topic sentence, supporting sentences, and concluding sentence. The paragraph is the basic unit of

a composition.

3.What are the features of an effective paragraph?

l It focuses on one major idea. This major idea is called the topic sentence.

l It provides enough details to develop the idea. An effe ctive paragraph does not waste the reader’s time. It doesn’t start something without finishing it. It contains enough specific details to enable the reader to understand the writer’s point.

l It is sensibly organized: An effective paragraph does not bore the reader. It is organized so the reader has no trouble following the writer’s progression of thought—so the reader can see three parts in a paragraph—1) the topic sentence; 2) supporting details, and 3) the concluding sentence.

4.What is the topic sentence and why is it important?

A topic sentence is a brief statement of the subject of the paragraph. It is very important because it determines the content of the whole paragraph. Therefore, special attention should be paid to it.

5.Which sentence is the topic sentence in the following paragraph?

My mother has passed along to me certain rules for getting along with others.

6.The following topic sentences are not good ones, try to make them better.

●There is much to say about any problem.

●Time is money

●He found an old book in our library last Thursday afternoon

1 There is much to say about the problem of unemployment.

2 It is a shame to waste time in college years.

3 One of his interests is to spend time in libraries.

7.What are the requirements of a good topic sentence?

n A good topic sentence presents both a subject and an attitude toward that subject.

n A topic sentence only states one fact or one opinion.

n the topic should be neither too abstract nor too specific.

n Furthermore it is better to be placed at the beginning of the paragraph.

8.What are the requirements of supporting details?

l Supporting details deal with different aspects of a topic sentence.

l supporting details never say things that are irrelevant to the topic sentence.

l supporting details should be developed naturally and logically from one to another.

l each supporting detail should not be either too long or too short.

9.What is the concluding sentence?

The concluding sentence is the restatement of the topic sentence. It usually summarize the idea of the whole paragraph and to open doors to the next paragraph. Therefore, a concluding sentence of a paragraph is

supposed to be the link between the two paragraphs.

10.W hat is a composition made up of? What is the function of each part?

1) Most, if not all, compositions are made up of a beginning, a middle, and an end.

2) The beginning ( the introduction) rouses the reader’s interest in and secures his attention to the subject matter of the essay or provides necessary background information.

The middle (the body) gives a clear and logical presentation of the facts and ideas the writer intends to

put forth.

The end ( the conclusion ) winds up the essay often with an emphatic and forceful statement to influence the reader’s final impression of the essay and shows the implication or consequences of the argument.

11.H ow many ways can you write your introduction ?

A quotation \ Figures or statistics\A question or several questions.

\The time and place of the event to be described\Relevant background material

\An analogy \ A definition

Unit 2: 记叙文和论说文(Narration and argumentation)必做题

1.What are narrate and narration?

To narrate is to give an account of an event or a series of events. In its broadest sense, narrative writing includes stories, real or imaginary, biographies, histories, news items, and narrative poems.

¨ Narration, in its broadest sense, is any account of an event or series of events. When it is defined simply, narration is the telling of a trued or imaginary story.

2.How many types of narration ?

Matter-of-fact Narration : It is an exact account of what happened. In this kind of account the facts are stated in chronological or time order. Narration with plot: this kind of narration is used to tell a story so it includes enough details for clearness and some description to make the story vivid. It often follows a chronological order with one action after another as it happened and developed in original experience.

It mainly includes travel account , news , biography , diary , essay , anecdote , adventurous personal experience , historic events , epitaph

3.What aspects should you consider when you plan a narration?

Purpose: when a writer begins to narrate, there must be a purpose in his mind for writing. He should choose enough details and design the plot of his narration carefully in order to let others to understand what he wants to express clearly.

¨ Organization: Events in a narration are usually related in the order in which they occur. That is to say, it is written in chronological order. But sometimes it is also possible to start from the middle or from the end of the narration with the event that is most important to arouse the interest of the reader and then go back t the beginning by using flashbacks. Generally, a narration is made up of three parts: a beginning, a middle part and an end. There is no need to make a concluding paragraph when the story is clearly told and comes to the end naturally. However, sometimes, it is necessary to add one or more paragraphs about the significance of the story or about what happens afterwards.

¨Context: In narrative writing, it should be often made clearly at the beginning that “ when” “where” and “to whom” the action in the narration happened, which provides with a context,or circumstances to the reader so as to help him to understand the whole narration.

¨Selection of details: In order to help the reader know what is happening, the writer should offer enough details. But, there should not be too many details. To highlight the development of narration, the useful and effective things are only relevant details or things that contribute to bring out the main ideas of the narration

4.What is an argumentation?

An argument involves the process of establishing a claim and then proving it with the use of logical reasoning, examples, and research

5.What is the organization of an argumentation?

Title\ Introduction: Thesis statement\ Body Paragraphs\Constructing Topic Sentences\Building Main Points\Countering the Opposition\ Conclusion

6.What is a thesis statement?

n The most important sentence in your paper

n Lets the reader know the main idea of the paper

n Answers the question: “What am I trying to prove?”

n Not a factual statement, but a claim that has to be proven throughout the paper

7.What is the role of the thesis statement?

n The thesis statement should guide your reader through your argument.

n The thesis statement is generally located in the introduction of the paper.

n A thesis statement may also be located within the body of the paper or in the conclusion, depending upon the purpose or argument of the paper

8.Write a composition on the following topic.

How Do People Keep Healthy

The Best Way to Stay Healthy

As the living standard improves more and more people are paying attention to their health conditions. Different people usually have different ways to stay healthy. In my opinion, the most important thing is to keep a healthy attitude toward life.

It is true that physical factors affect one’s health conditions a great deal, but at the same time, we should not neglect the mental factors. Many scientific researches have shown that anger, suspicion and envy do great harm to human bodies while being optimistic can cure some small diseases. We have also heard of many people who live much longer than doctors’ prediction after they have been diagnosed incurable diseases. That is, because they keep a good mood and struggle with the difficulties in life. Compared with those people who suffer serious physical pain, we healthy people are much more lucky and therefore have more reasons to maintain a healthy attitude to life no matter what kind of hardship life may give us.

People use all kinds of methods to keep healthy because they want to live happily. Then in my point of view, there is no other way than keeping a healthy attitude toward life can make people

happier or more healthy, both physically and mentally.

9. Write another composition on the following topic

Should Raising Pets be Banned?

With the steady growth in the country’s economy as well as the people’s living standard, a great many city dwellers take up the hobby of keeping pets. To their mind, pets bring great happiness and fun to their life. In reality, pets have become a member of the pet owner’s family. However, recently this phenomenon has triggered a heated discussion as to whether city people should be allowed to raise pets. There are people on both sides of the argument who have very strong feelings.

The pet lovers claim that raising a pet benefits us a lot. First of all, a pet is a faithful and obedient companion to its owner. Pets are affectionate and cute. Secondly, they possess the inborn ability to entertain people, providing a rich source of pleasure and fun. They help people rid their loneliness and ease the tense life pressure. Moreover, keeping a pet does good to childr5en’s psychological development, because it teaches children how to care for others and how to appreciate life while helping them to cultivate a strong sense of responsibility. Pets also have some practical uses. They can be a loyal companion, a doorkeeper or a guide dog. In some special cases, pets even act as the protector and savior of the owner. In a word, there are many advantages to keeping a pet at home.

On the other hand, there are also many opponents who strongly condemn this hobby. From their point of view, pets bring far more harm than good to us city dwellers. To begin with it is a costly and time-consuming hobby. You have to accommodate them, care for them and spend time with them. How can a bustling city person afford that? Moreover, it is very dirty. They litter everywhere and may carry some fatal viruses, which are great threats to human health. They even spread some infectious diseases to their owners and sometimes even those people around the. Last of all, they are troublemakers to the neighborhood. Some pet dogs or cats enjoybarking or miaowing at midnight, which is an irritating disturbance to the neighbors. Pets may sometimes attack neighbors and passers-by. On some occasions, they cause some damage to other’s property. On any accounts, they are unwelcome and troublesome.

Just as the saying goes, “so many people, so many minds”, it is quite understandable that views on this issue vary from person to person. As far as I am concerned, it is advisable not to keep a pet in a city,because this hobby brings us more drawbacks than merits.If there were too many pets running on the streets, baking at night, lettering everywhere better give up this hobby for the common good.

Unit 3: 说明文和描写文(Exposition and description)必做题

1.What is an exposition?

Exposition means explaining or expounding something, the purpose of which is to inform or instruct, to make the reader understand what he reads. It is a kind of writing that is used often by a scientist, a specialist, a professional or a college student. In expository writing, the writer may present a concept, a process or a fact, and explain it by using the ways of listing the elements or steps, which make up the concept, the process or the fact. It deals with processes and relationships mainly.

2.What are the common methods of writing an exposition?

a)Illustration by example

b)Division and classification: The purpose of division is to divide a thing into

parts and it is used to deal with one thing.

c)Classification is used to organize things sharing certain qualities and the

purpose of which is to group these things systematically.

d)Comparison and contrast: a comparison means the way to explain how things are

similar; but contrast explains how tings are different.

e)Cause and effect: it means a piece of expository writing which shows or explains

the cause and effect of something.

f)Definition: it means the way that a writer uses when he wants to introduce to

the reader a new and unfamiliar term or concept.

3.What is a Description?

Description is painting a picture in words of a person, place, object, or scene

4.Write a composition on the following title:

My favorite Color.

When referring to colors, we have certain aspects of them. For instance, red may stand for passion, white for peace and purity, black for mystery, and so on. As far as I am concerned, blue is my favorite color, and there are a brief story and reasons behind it.

The story could be traced back to my childhood. At the age of 8, I received a gift from my dear grandparents who paid their first overseas visit to Japan. It was a blue Mickey Mouse watch. The watchband was made of leather dyed in navy blue, and the watchcase was also of navy stainless with inside a cute navy-uniformed Mickey Mouse whose hands pointed at the hours and minutes. At that time, about 22 years ago, this kind of watch was rare and Mickey Mouse seemed to me a fairytale which

I could only imagine instead of possessing the real object; therefore, every

time I put the watch on, I gained jealousy from my peer and classmate s. In other words, this behavior satisfied my childish vanity then. However, since it was a delicate and beautiful watch, I seldom put it on. On one rainy evening, my younger sister, Wen-fang, had a serious fever. Having decided to take her to see a doctor, my mother had my brother on her back, held my other 2 sisters’ hands and asked me to embrace my sick young sister, and we walked half an hour to the clinic. After coming home, I found my Mickey Mouse watch disappeared. I hurried to seek for my lost watch in the exact path that we walked through, but couldn’t find it. I was quite sad about it, but fortunately, my sister soon recovered under the doctor’s treatment. Till now, I still remember that lost blue watch vividly and from then on, I made a special and favorable impression on blue.

Moreover, it is magical that blue sky and blue sea have enchanting and amazing power over me. Whenever I am depressed, I especially enjoy looking up the blue sky and if it is allowed, I like going to see the deep blue oceans as well. It’s a great relief to see the blue color, and it really soothes my nerves. Under this enormous blue vault, I, myself, and my depression are too tiny to be compared to it; the peaceful deep blue seas with the touchable melody of which the waves compose is the best cure for my unhappiness or sadness.

To sum up, my definition of blue stands for relief and freedom of soul.

Though some may consider blue is a sign of gloom, since I am an optimistic and independent person, when I am blue, I will tell myself to look on the bright side instead of including myself into being over sorrowful. I favor blue for its fine distinction and definition as mentioned above. Hence, I consider that no other colors are more suitable to me than blue.

5.Write a composition on the following title :

The Pet I Kept

Many people have an experience of raising a pet. They may have different feeling and sensations towards their pets. No matter how they feel, the same feeling of having a pet is love. People treat their pets with love and the pets also spend their whole lives companying with their masters.

When we have pets, we have to take care and love them. Therefore, keeping a pet is not a tough work but as a good learning experience to learn how to be responsible and patient.

I kept a dog as a pet when I was in elementary school. Its name was

“little white” because it was white in color. I got the puppy from my classmate because there were too many dogs after his mother-dog reproduced. He wanted me to pick up one from 7 puppies. I choose “little white” because it has a pair of beautiful and bright eyes and a very cute face. I happily brought it home and cleaned it and fed with milk. From that

moment, the puppy became one of my family members.

Few months later, when it grew up, it became a big dog with a short month, sharp teeth, bright eyes, a small black nose, fox-like ears and a feather duster-like tail. It had bad temper and was interested in biting anything, especially people. I was been one of the victims. Although it got a terrible temper, it gave me the unforgettable and happy moments during my childhood.

After possessing “little white”, I could have a little realization about how difficult of being parents. The puppy could have faces anywhere in the house and I got to clear them up. The defecation smelt bad and made me feel vomitive. Every time after I cleaned the feces, I shout to the puppy to release my bad emotion of cleaning the stink shit. Besides, I had to catch the fleas, which are too small to be caught on the puppy. Moreover, I had to clean the puppy regularly. The puppy was so hated to be scrub that it ran away when it heard “taking washing”. Therefore, every time I had to chase the dog on the street and catch it back and then tie it up and give a rinse. Thus, cleaning dog is not only a hard work but also an exhausted exercise.

However, having a pet did not mean having a trouble. Sometimes, a pet can play an important role in our mental health. For example, when I was in bad mood, the puppy became my royal listener and stayed with me and

never could not “complain” because it could not speak “human language” to grumble at me. When I was in good mood, I played with the dog and shared my happiness through having good time on the playground or giving some special abundant meals. On the contrary, the dog also had its own emotions and would have many special method of expressing its feeling. For instance, when “little white” was in good mood, it would ask me to play with it by “throwing” its “toys”, such as the fake bones or some clothes i t liked to sleep with. Also, the “little white” had emotional reactions and would show its feeling on face. When the dog was happy, it would not only shake its tail but also “smile”. When the dog felt bored, it would ask me to play with it by biting my pants. When the puppy wanted to go out for fun, it would scratch the door and bark. When the dog was hungry, it would bark like “begging”. Although the puppy could not talk, it also could express its feeling through many ways.

In addition, the “little white”was also the security guide of family because of its “sharp nose, ears, and bad temper”. The dog almost barked at and bit anyone who tried to get into my house, including our friends, classmates, neighbors, visitors, and even the passerby except my family. Therefore, when the visitors came, we had to catch the “little white” and locked it into the “toilet” until the visitor left. After a long time, all my friends knew that I had a very bad temper dog.

As a result, keeping a pet is not a tough work but a good learning experience to learn how to be responsible and patient. After raising a dog,

I not only learn how to take care of a dog but also realize that “little

white” as a pet is a life, which has feelings and thought as human did and spends all its life with me, and depends on me, and trusts me. Therefore, I shall cherish the relation between us.

Unit 4: 实用文(Practical writings)必做题

1.What aspects should you pay attention to when you design a cover letter?

Whether mailing or hand-delivering a resume, always include a short covering letter. The following aspects you should especially pay attention to:

n Address your letter to an individual, not to a title alone. .

Although you may address your resume to Mr. Patrick Burns, Marketing Manager, don't address your letter (or envelope) to Marketing Manager.

The employer may conclude that, because you were unable or unwilling to search out his actual name, you will demonstrate an equal lack of initiative on the job. He may be instinctively more sympathetic to the applicant who uses his correct name.

n Stipulate the type of job you are applying for.

If you don't mention the specific job or type of work, it implies that you are simply looking for "work." If so, you may not be the interested, motivated, and dedicated individual that the employer is looking for.

Tell also what caused you to apply, whether an advertisement, the recommendation of a friend who works there, etc, or your own research, etc. Be direct and to the point. Don't waste the employer's time.

n Be specific and factual.

Mention any personal characteristics that may be relevant to the opening. Be specific and factual. Avoid generalities and exaggeration. Back up any claim modestly and succinctly. .

n Be direct and natural.

Write as if you were speaking face to face to the employer. Avoid ostentation. Stay clear of complicated grammar.

n Be brief. Keep the letter to one page.

n Propose a next step (e.g., a meeting).

n Tailor your letter to different readers.

Although you may want to send the same resume to all employers, you probably should vary the covering letter somewhat in order to emphasize different interests or strengths. Certain of your qualifications may be of more importance to one employer than to another.

2.Write on Answer sheet one a note of about 50-60 words based on the

following situation:

You have heard that your friend, Jack, wishes to sell his walkman. Write him a note expressing your interest in it, asking him about its condition and offering a price for it.

April 7, 2003 Dear Jack,

I have heard that you want to sell your walkman. You know, I want to buy a used walkman in order to do some listening practice. I want to know if your walkman functions well. And I offer 200 yuan to buy it. Please give me some detailed information about it as soon as possible.

Yours sincerely

Henry

3.Write a business letter to your customer to talk about the price your

company offers to buy his/her computers. You think that the price he/she offers is too high and you think that 5800 RMB for each computer is better for both sides. Now write a business letter to express this intention. Pay

attention to the form of a business letter.

English Department

Zhejiang University

Hangzhou, 310027

China

Editor

Newsweek International

435 Madison Evenue

New York, NY10022

U.S.A.

Dear Editor: --------- Salutation

I read in Newsweek (September 14, 1987) that an updated second edition

of the unabridged Random House Dictionary of the English Language is being published. I would be very grateful if you could give me some information on where and how I can get a copy of the dictionary and if there is a less expensive edition than the one described.

Thank you for any help you can give me.

Yours Sincerely,

Lin Huafeng

Lin Huafeng

English Department

Zhejiang University

Hangzhou, 310027

China

Prof. Rechard Miller

Newsweek International

435 Madison Evenue

New York, Ny 10022

U.S.A.

4.Suppose now you are a freshman (大一学生) in a college. You want to

have a part-time job. Yet your parents don’t agree with you and urge you to focus your time and energy on your study. Now write a letter no less than 150 words to tell them the importance and value of part-time job to a college student, ensure them that you can balance your study and the part-time job well, and therefore persuade them to agree with your choice at last.

Pay attention to the form of a letter: the heading, the salutation,

complementary ending , and make your letter as powerful as possible.

April 21, 2004 Dear Mr. Smith:

I read in Newsweek (September 14, 1987) that an updated second edition of the unabridged Random House Dictionary of the English Language is being published. I would be very grateful if you could give me some information on where and how I can get a copy of the dictionary and if there is a less expensive edition than the one described.

Keep well.

Sincerely yours

Lin Huafeng

浙大远程英语(2)在线1答案(注意题目顺序)

您的本次作业分数为:100分词汇结构 1.He turned over in his head the idea __________ by David. A proposed B proposing C to be proposed D having proposed 正确答案:A 词汇结构 2.The tea is hot; he ____________ here before. A is B will have been C had been D may have been 正确答案:D 词汇结构 3.I'm filled with _____________ to go back home. A desire B search C opportunity D praise 正确答案:A 词汇结构 4.The laws __________ everyone no matter that their races or colors are. A laugh at B apply to C lift up D object to

词汇结构 5.I don't think we should ___________ any more time to this question. A spend B cost C devote D waste 正确答案:C 词汇结构 6.I wouldn't _____________ my money into his company. A discover B invent C draw D invest 正确答案:D 词汇结构 7.This is a ___________ regarding China in your eyes. A secret B service C suspect D survey 正确答案:D 交际英语 8. - I don't care much for fish. - ______________. A Me neither. B I'm so sorry. C I think so too. D I care.

浙大远程市场调研在线作业答案

全部章节】判断下列来自调查问卷中的各个问题设计是否合理:专家认为,药物牙膏有利于保护牙齿,中华药物牙膏是典型的药物牙膏,你是否决定采用中华牙膏?是____,否____, ? A 合理 ? B 不合理 ? 单选题 2.【全部章节】下列关于观察调研法的论述中正确的是____。 ? A 观察法可能收集到被调查者不能或不愿提供问题的答案。 ? B 观察法可以避免询问法的主观性,因此,使用比询问法更广泛。 ? C 观察法可以不受外部条件的任何限制,随时进行观察。 ? D 痕迹观察法是一种直接观察法,简单可行。 ? 单选题 3.【全部章节】判断下列来自调查问卷中的各个问题设计是否合理:您了解和 支持我国的《消费者权益保护法》吗?是_____否_____

? A 合理 ? B 不合理 ? 单选题 4.【全部章节】对于调查问卷表问题措辞设计不正确的说法是____。 ? A 要尽量避免使用语义不清或含义模棱两可的词。B.要避免使用引导性和暗示性的用语。C.要避免询问调查对象周围人们的意见。D.要避免提供权威的观点。 ? 单选题 5.【全部章节】判断下列来自调查问卷中的各个问题设计是否合理:您到图书 馆借书的频率是?不太频繁_____偶尔_____频繁_____非常频繁_____ ? A 合理 ? B 不合理

单选题 6.【全部章节】判断下列来自调查问卷中的各个问题设计是否合理:实践证明, 酒后驾车是一种非常危险的行为,可能会引起严重的后果,您是否同意对酒后驾车行为在法律上采取更严厉的惩罚措施?强烈反对_____反对_____中立 _____支持_____强烈支持_____ ? A 合理 ? B 不合理 ? 单选题 7.【全部章节】设计调查问卷表问题次序时正确的做法是____。 ? A 敏感的、带有威胁性的问题应当尽量放在中间。 ? B 问题排序一般应当从大到小,从普通到具体。 ? C 需要经过计算的问题应当先问,以便有足够的准备时间。 ? D 从问题涉及的时间上看,先问过去问题再问现在和将来的问题。 ?

浙大远程教育英语第六次在线作业答案

浙大远程教育英语第六次 在线作业答案 The following text is amended on 12 November 2020.

作业分数为:100分 1.【Unit Six (2)】She didn't go shopping last night becuase she ___________ her father. A need to look after B had to look after C should have looked after D would have to look after 正确答案:B 2.【Unit Six (2)】The ___________ is to make people aware of the brand value. A trust B aim C supply

D chance 正确答案:B 3.【Unit Six (2)】_____________ these experiments are interesting and useful, it is important to remember that they may not always tell us much. A When B While C Unless D Until 正确答案:B 4.【Unit Six (2)】The president as well as a number of professors ____________ asked to attend the party. A was B were

浙大远程教育英语2离线作业Unit1-6-主观题(2)

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浙大远程公共关系学离线作业(作文2)

浙江大学远程教育学院考查课 《公共关系学》离线作业 姓名:学号: 年级:学习中心:—————————————————————————————

滴滴连续遭遇顺风车司机杀人 噩梦最早开始于5月5日晚上,鹏航空公司21岁的空乘李明珠在执行完郑州-连云港-郑州-绵阳-郑州的航班后,在郑州航空港区通过滴滴叫了一辆网约车赶往市里。 乘车过程中被害人曾于好友联系,称司机用“你好漂亮”、“好想亲一口”等言语骚扰她,好友为确认安全,打电话与被害人联系,被害人表示即将到达目的地,不用担心。此后被害人失去联系。 5月6日凌晨,在乘车20余分钟后,李小姐被司机强奸并杀害。 5月7日,家人给被害人打电话,一直联系不上,通过各种渠道联系到了李小姐的朋友,了解到她5日晚曾乘坐“滴滴顺风车”,于是立刻联系到“滴滴公司”及郑州警方,警方立刻立案展开调查。 5月8日,警方发现遇害者尸体,下身赤裸,身中数刀。警方对滴滴司机进行展开全力搜捕。 5月10日,针对滴滴顺风车乘客遇害一事,滴滴发布声明称,负有不可推卸的责任,向其家人道歉。因涉及重要事项,滴滴公司向全社会公开征集线索,寻找一位名为刘振华的顺风车司机。对提供线索的热心人,滴滴将视线索重要程度给予最高100万人民币的奖励。 5月10日晚,平安郑州发布通报称,经专案组调取事发地附近多路监控,顺线追踪,显示嫌疑人刘振华作案后弃车跳河。[1] 5月11日下午,河南郑州红十字水上义务救援队的队员们准备潜水装备等工具,开始搜索打捞犯罪嫌疑人刘振华。5月11日17时13分,滴滴就此前“顺风车司机杀害空姐”事件做出回应,公布自查进展,顺风车平台业务全国停业整改一周。 2018年5月12日凌晨4时30分许,经多方努力、全力搜寻,警方在郑州市西三环附近一河渠内打捞出一具尸体。经查验,其体表特征与嫌疑人基本一致,可初步确认该尸体系杀害滴滴顺风车乘客李明珠的嫌疑人刘振华。致此该案件告破。滴滴平台官方回应“空姐遇害案”:将会对遇害者家属进行赔偿。 但是噩梦并没有就此结束,短短3个月后,温州乐清警方发布通报,破获一起强奸杀人案。 8月24日17时35分,乐清警方接群众报警称其女儿赵某(20岁、乐清人)于当日13时,在虹桥镇乘坐滴滴顺风车前往永嘉。14时许,赵某向朋友发送“救命”讯息后失联。 案件发生后,有乘客称在案发前一天曾经投诉过该司机性骚扰。 接报后,乐清警方高度重视,立即启动重大案事件处置预案,全警种作战,并在上级公安机关的全力支持下,于25日凌晨4时许,在柳市镇抓获犯罪嫌疑人钟某(男、27岁、四川人)。 经初步侦查,该滴滴司机钟某交代了对赵某实施强奸,并将其杀害的犯罪事实。 事后滴滴发布道歉声明,并下线顺风车业务。 目前嫌疑人在2019年2月被宣判死刑。 回顾该起事件,根本问题在于滴滴平台无法解决司机杀人这一法律风险,新兴企业要承担、补充社会服务不足的人物,同时背上了沉重的道德报复和法律风险。也就是说,这样类似的事件,对于滴滴这个平台而言,是无法避免的,只是发生早晚的问题罢了。 因此滴滴应该做好相应的公关预案,以在危机发生时能解决相应的问题。现在就剖析一下滴滴在公关应对中的表现。 一、反应不及时,滴滴发布对两次事件的道歉声明时,均已事发数天,舆论危机已经发展到蔓延期,各大媒体都在热议,滴滴错失了最佳的危机控制时机,整改也

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