Comparison between Numara FootPrints and TechExcel ServiceWise

Comparison between Numara FootPrints and TechExcel ServiceWise

Bad things in Numara

1.Very slow

2.No graphic workflow

3.No transition support

4.Can not easily filter incidents by owner and status

5.Can not build query on fields

6.Email notification – filter condition only consists of Status and Priority fields

7.Mix users (agents) and customers

8.No customer view. Can not see the list of all customers. Really stupid design. – difficult to

manage customers

9.it is cumbersome to enter password every time you make some changes as an Admin

Good things in Numara

1.Web-based Admin – can do every settings through Web

2.Simple GUI

3.Built-in Remote control

4.Built-in Instant talk

5.Global incident support

6.Email notification options can be overwritten by support engineer for each issue when they

perform editing

7.Support more field types: Real Number, Web Site, Email Address, etc.

8.Can assign some project administration tasks to support engineers (who are not project admin

or system admin)

9.support configuration items (CI)