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组织行为学 英语习题 (5)

组织行为学 英语习题 (5)
组织行为学 英语习题 (5)

Essentials of Organizational Behavior, 11e (Robbins/Judge)

Chapter 15 Organizational Culture

1) Alessio's boss doesn't care whether Alessio works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture best describes this aspect of Alessio's job?

A) low risk taking

B) high outcome orientation

C) high attention to detail

D) low aggressiveness

E) high stability

Answer: B

Explanation: B) Outcome orientation is the organizational culture characteristic that describes the degree to which management focuses on results or outcomes rather than on the techniques and processes used to achieve them. Alessio's boss has a high focus on outcome.

Diff: 2 Page Ref: 219

AACSB: Analytic Skills

Objective: Organizational Culture

Quest. Category: Application

LO: 1

2) Which of the following is not a characteristic of organizational culture?

A) attention to detail

B) innovation and risk raking

C) process orientation

D) team orientation

E) outcome orientation

Answer: C

Explanation: C) Seven primary characteristics seem to capture the essence of an organization's culture: innovation and risk taking, attention to detail, outcome orientation, people orientation, team orientation, aggressiveness, and stability.

Diff: 2 Page Ref: 219

Objective: Characteristics of an Organizational Culture

Quest. Category: Concept/Definitional

LO: 1

3) Which of the following characteristics of an organization's culture indicates the degree to which management decisions take into consideration the effect of outcomes on employees within the organization?

A) attention to detail

B) outcome orientation

C) team orientation

D) people orientation

E) stability

Answer: D

Explanation: D) People orientation indicates the degree to which management decisions take into consideration the effect of outcomes on people within the organization.

Diff: 2 Page Ref: 219

Objective: Attention to Detail

Quest. Category: Concept/Definitional

LO: 1

4) "Stability" is one of the seven primary characteristics that capture the essence of an organization's culture. It indicates the degree to which ________.

A) employees are encouraged to be innovative and take risks

B) management focuses on results or outcomes rather than on the techniques and processes used to achieve them

C) management decisions take into consideration the effect of outcomes on people within the organization

D) work activities are organized around teams rather than individuals

E) organizational activities emphasize maintaining the status quo in contrast to growth Answer: E

Explanation: E) Stability indicates the degree to which organizational activities emphasize maintaining the status quo in contrast to growth.

Diff: 2 Page Ref: 219

Objective: People Orientation

Quest. Category: Concept/Definitional

LO: 1

5) The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ________.

A) assertiveness

B) team orientation

C) aversiveness

D) risk taking

E) aggressiveness

Answer: E

Explanation: E) Aggressiveness describes the degree to which people are aggressive and competitive rather than easygoing.

Diff: 1 Page Ref: 219

Objective: Aggressiveness

Quest. Category: Concept/Definitional

LO: 1

6) Which of the following statements distinguish organizational culture and job satisfaction?

A) Job satisfaction is descriptive, whereas organizational culture is evaluative.

B) Organizational culture is static, whereas job satisfaction is dynamic.

C) Job satisfaction is immeasurable, whereas organizational culture is measurable.

D) Organizational culture is descriptive, whereas job satisfaction is evaluative.

E) Organizational culture measures how employees feel about organization's expectations, whereas job satisfaction is concerned about how employees perceive the organization's culture. Answer: D

Explanation: D) The concept of organizational culture is concerned with how employees perceive the characteristics of an organization's culture, not whether they like them, and is therefore a descriptive term. On the other hand, the concept of job satisfaction seeks to measure how employees feel about the organization's expectations, reward practices and therefore is an evaluative term.

Diff: 1 Page Ref: 219

Objective: Organizational Culture and Job Satisfaction

Quest. Category: Concept/Definitional

LO: 1

7) Which of the following statements is true regarding an organization's culture?

A) Organizational culture is evaluative rather than descriptive.

B) Large organizations rarely have subcultures.

C) A dominant culture expresses the core values shared by a majority of the organization's members.

D) A strong culture would increase employee turnover.

E) Subcultures and dominant cultures do not share any common values.

Answer: C

Explanation: C) Organizational culture is descriptive. Most large organizations have a dominant culture and numerous subcultures. A dominant culture expresses the core va lues shared by a majority of the organization's members. A strong culture should reduce employee turnover, because it demonstrates high agreement about what the organization represents.

Diff: 2 Page Ref: 219

Objective: Dominant Culture

Quest. Category: Concept/Definitional

LO: 1

8) Cultures that tend to develop in large organizations to reflect common problems, situations, or experiences faced by groups of members in the same department or location are often called

________.

A) micro-cultures

B) subcultures

C) divisional cultures

D) microcosms

E) counter cultures

Answer: B

Explanation: B) Subcultures tend to develop in large organizations to reflect common problems, situations, or experiences faced by groups of members in the same department or location. The purchasing department can have a subculture that includes the core values of the dominant culture plus additional values unique to members of the purchasing department.

Diff: 2 Page Ref: 219-220

Objective: Subcultures

Quest. Category: Concept/Definitional

LO: 1

9) Which of the following statements is not true regarding subcultures?

A) Subcultures includes core values of the organization.

B) Subcultures typically exist within a department.

C) When we talk about an organization's culture, we are referring to its subculture.

D) If organizations were composed only of numerous subcultures, organizational culture as an independent variable would be significantly less powerful.

E) Subcultures influence members' behavior.

Answer: C

Explanation: C) Subcultures tend to develop in large organizations to reflect common problems, situations, or experiences faced by groups of members in the same department or location. Subcultures include the core values of the dominant culture plus additional values unique to the respective department. If organizations were composed only of numerous subcultures, organizational culture as an independent variable would be significantly less powerful. Subcultures influence members' behavior. When we talk about an organization's culture, we are referring to its dominant culture.

Diff: 2 Page Ref: 220

Objective: Subcultures

Quest. Category: Concept/Definitional

LO: 1

10) The primary or dominant values that are accepted throughout the organization are known as ________.

A) foundational values

B) core values

C) shared values

D) institutional traits

E) unique values

Answer: B

Explanation: B) The dominant culture includes the core values, the primary or dominant values that are accepted throughout the organization.

Diff: 1 Page Ref: 220

Objective: Core Values

Quest. Category: Concept/Definitional

LO: 1

11) Which of the following is most likely to be the indicator of a strong organizational culture?

A) high employee turnover

B) narrow span of control

C) horizontal organizational charts

D) presence of several subcultures

E) widely shared values

Answer: E

Explanation: E) In a strong culture, the organization's core values are both intensely held and widely shared. narrow span of control, presence of several subcultures, and horizontal organizational charts do not indicate a strong culture. A strong culture should reduce employee turnover, because it demonstrates high agreement about what the organization represents.

Diff: 2 Page Ref: 220

Objective: Strong Cultures

Quest. Category: Concept/Definitional

LO: 1

12) Which of the following is most likely to result from a strong organizational culture?

A) low employee turnover

B) low employee satisfaction

C) low organizational commitment

D) high absenteeism

E) low behavioral control resulting from the climate within the organization

Answer: A

Explanation: A) A strong culture should reduce employee turnover, because it demonstrates high agreement about what the organization represents. Such unanimity of purpose builds cohesiveness, loyalty, and organizational commitment. These qualities, in turn, lessen employees' propensity to leave.

Diff: 2 Page Ref: 220

Objective: Strong Cultures

Quest. Category: Concept/Definitional

LO: 1

13) A strong culture should reduce employee turnover, because it results in ________.

A) a highly centralized organization

B) narrow spans of control

C) cohesiveness and organizational commitment

D) a highly formalized organization

E) an outcome-oriented organization

Answer: C

Explanation: C) A strong culture should reduce employee turnover, because it demonstrates high agreement about what the organization represents. Such unanimity of purpose builds cohesiveness, loyalty, and organizational commitment. These qualities, in turn, lessen employees' propensity to leave.

Diff: 2 Page Ref: 220

Objective: Strong Cultures

Quest. Category: Concept/Definitional

LO: 1

14) Both, ________ and strong culture, achieve the same end result of predictability, orderliness, and consistency.

A) high formalization

B) low departmentalization

C) wide span of control

D) low work specialization

E) people orientation

Answer: A

Explanation: A) High formalization creates predictability, orderliness, and consistency. A strong culture achieves the same end without the need for written documentation. Therefore, we should view formalization and culture as two different roads to a common destination.

Diff: 2 Page Ref: 220

Objective: Strong Culture versus Formalization

Quest. Category: Concept/Definitional

LO: 1

15) Which of the following statements is true regarding the functions of culture in an organization?

A) It hinders the generation of commitment to something larger than individual self-interest among employees.

B) It conveys a sense of identity for organization members.

C) It reduces the stability of the social system.

D) It reduces distinctions between one organization and others.

E) It does not affect employees' attitudes and behavior.

Answer: B

Explanation: B) Culture facilitates the generation of commitment to something larger than individual self-interest. It conveys a sense of identity for organization members. Culture has a boundary-defining role: it creates distinctions between one organization and others. It is a sense-making and control mechanism that guides and shapes employees' attitudes and behavior. Diff: 3 Page Ref: 220-221

Objective: Culture's Functions

Quest. Category: Concept/Definitional

LO: 2

16) In ________ organizations, the lack of frequent face-to-face contact makes establishing a common set of norms very difficult.

A) highly formalized

B) boundaryless

C) virtual

D) matrix

E) highly centralized

Answer: C

Explanation: C) In virtual organizations, the lack of frequent face-to-face contact makes establishing a common set of norms very difficult.

Diff: 2 Page Ref: 221

Objective: Formalization

Quest. Category: Concept/Definitional

LO: 2

1

7) Which of the following statements is true regarding the establishment of the organizational culture and its effects on the organization?

A) Today's trend toward decentralized organizations makes it is easier to establish a strong culture.

B) In a virtual organization a strong culture can be established quickly and easily.

C) Employees organized in teams always show greater allegiance to the values of the organization as a whole than to their team and its values.

D) Culture acts as a control mechanism and guides the behavior of employees.

E) Cultures reduce the stability of the social system.

Answer: D

Explanation: D) Today's trend toward decentralized makes establishing a strong culture more difficult. In virtual organizations, the lack of frequent face-to-face contact makes establishing a common set of norms very difficult. When formal authority and control systems are reduced, culture's shared meaning points everyone in the same direction. However, employees organized in teams may show greater allegiance to their team and its values than to the values of the organization as a whole. Culture enhances the stability of the social system and acts as a control mechanism that guides and shapes employees' attitudes and behavior.

Diff: 3 Page Ref: 221

Objective: Culture's Functions

Quest. Category: Concept/Definitional

LO: 2

18) Janice works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses and hourly workers alike, come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her coworkers inspires Janice to do her best. Based on this information, we can say that Janice is experiencing the effects of ________.

A) decentralization

B) organizational climate

C) high departmentalization

D) low formalization

E) high work specialization

Answer: B

Explanation: B) Organizational climate refers to the shared perceptions organizational members have about their organization and work environment. This aspect of culture is like team spirit at the organizational level

Diff: 2 Page Ref: 221

AACSB: Analytic Skills

Objective: Culture's Functions

Quest. Category: Application

LO: 2

19) A(n) ________ organization is an organization that takes on a life of its own, apart from its founders or members and is valued for itself and not for the goods or services it produces.

A) virtual

B) matrix

C) boundaryless

D) institutionalized

E) centralized

Answer: D

Explanation: D) An institutionalized organization is an organization that takes on a life of its own, apart from its founders or members and is valued for itself and not for the goods or services it produces.

Diff: 2 Page Ref: 222

Objective: Culture as a Liability

Quest. Category: Concept/Definitional

LO: 2

20) Culture is most likely to be a liability when ________.

A) the employees of the organization are highly skilled

B) the organization's environment is dynamic

C) the organization's management is highly efficient

D) the organization is highly centralized

E) the organization scores low on the degree of formalization

Answer: B

Explanation: B) Culture is a liability when the shared values are not in agreement with those that further the organization's effectiveness. This is most likely when an organization's environment is dynamic, undergoing rapid change, and its entrenched culture may no longer be appropriate.

Diff: 2 Page Ref: 222

Objective: Barriers to Change

Quest. Category: Concept/Definitional

LO: 2

21) Consistency of behavior is an asset to an organization when the organization ________.

A) has an aggressive culture

B) encourages innovation and risk taking

C) is highly departmentalized

D) has an employee oriented culture

E) operates in a stable environment

Answer: E

Explanation: E) Consistency of behavior is an asset to an organization when the organization operates in a stable environment. But in a dynamic environment, it becomes a burden and makes it difficult for the organization to respond to changes.

Diff: 2 Page Ref: 222

Objective: Barriers to Change

Quest. Category: Concept/Definitional

LO: 2

22) In recent years, ________ has become the primary concern in acquisitions and mergers.

A) cultural compatibility

B) employee diversity

C) financial advantage

D) product synergy

E) legal complication

Answer: A

Explanation: A) Historically, when management looked at acquisition or merger decisions, the key factors were financial advantage and product synergy. In recent years, cultural compatibility has become the primary concern. All things being equal, whether the acquisition actually works seems to have more to do with how well the two organizations' cultures match up.

Diff: 2 Page Ref: 222-223

Objective: Barriers to Acquisitions and Mergers

Quest. Category: Concept/Definitional

LO: 2

23) The ultimate source of an organization's culture is ________.

A) its top management

B) its environment

C) the country in which the organization operates

D) its founders

E) the sociocultural backgrounds of its employees

Answer: D

Explanation: D) An organization's customs, traditions, and general way of doing things are largely due to what it has done before and how successful it was in doing it. Because of this, the ultimate source of an organization's culture tends to be its founders.

Diff: 2 Page Ref: 223

Objective: Culture Creation

Quest. Category: Concept/Definitional

LO: 3

24) The selection process helps sustain the organization's culture by ________.

A) establishing and enforcing norms

B) hiring candidates who fit well within the organization

C) socializing the new employees

D) developing performance evaluation criteria

E) rewarding conformity

Answer: B

Explanation: B) The selection process helps sustain the organization's culture by hiring candidates who fit well within the organization. Selection also provides information to applicants. Those who perceive a conflict between their values and those of the organization can remove themselves from the applicant pool.

Diff: 2 Page Ref: 224

Objective: Selection

Quest. Category: Concept/Definitional

LO: 3

25) The ________ process helps candidates learn about the organization and if employees perceive a conflict between their values and those of the organization, they can remove themselves from the applicant pool.

A) orientation

B) training

C) performance evaluation

D) selection

E) institutionalization

Answer: D

Explanation: D) Selection is a two-way street, allowing employer or applicant to avoid a mismatch and sustaining an organization's culture by selecting out those who might attack or undermine its core values.

Diff: 2 Page Ref: 224

Objective: Selection

Quest. Category: Concept/Definitional

LO: 3

26) ________ is a process that helps new employees adapt to the prevailing organizational culture.

A) Satisficing

B) Reciprocal interdependence

C) Socialization

D) Formalization

E) Social loafing

Answer: C

Explanation: C) No matter how good a job the organization does in recruiting and selection, new employees are not fully indoctrinated in the organization's culture and can disrupt beliefs and customs already in place. The process that helps new employees adapt to the prevailing culture is socialization.

Diff: 2 Page Ref: 224

Objective: Top Management

Quest. Category: Concept/Definitional

LO: 3

27) The process of socialization consists of three stages. Which of the following is one of these three stages?

A) prearrival

B) preencounter

C) evaluation

D) post-arrival

E) post-encounter

Answer: A

Explanation: A) We can think of socialization as a process with three stages: prearrival, encounter, and metamorphosis. This process has an impact on the new employee's work productivity, commitment to the organization's objectives, and eventual decision to stay with the organization.

Diff: 2 Page Ref: 225

Objective: Socialization

Quest. Category: Concept/Definitional

LO: 3

28) The ________ stage of the socialization process explicitly recognizes that each individual that the organization comes across during the selection process has a set of values, attitudes, and expectations about both the work to be done and the organization.

A) post-encounter

B) prearrival

C) metamorphosis

D) preencounter

E) post-arrival

Answer: B

Explanation: B) The prearrival stage explicitly recognizes that each individual arrives with a set of values, attitudes, and expectations about both the work to be done and the organization. Diff: 2 Page Ref: 225

Objective: Stages of Socialization

Quest. Category: Concept/Definitional

LO: 3

29) Identify the correct order in the socialization process.

A) encounter, metamorphosis, post-encounter

B) prearrival, arrival, evaluation

C) prearrival, arrival, post-arrival

D) prearrival, encounter, metamorphosis

E) metamorphosis, preencounter, arrival

Answer: D

Explanation: D) We can think of socialization as a process with three stages: prearrival, encounter, and metamorphosis.

Diff: 2 Page Ref: 225

Objective: Stages of Socialization

Quest. Category: Concept/Definitional

LO: 3

30) Elsa joined her new law firm expecting to participate in exciting environmental law cases, and cutting edge research. After one month at the firm she still hasn't been assigned a case and spends most of her time filing standardized appeals for title disputes with insurance companies. In which stage of the socialization process is Elsa?

A) prearrival

B) encounter

C) metamorphosis

D) post-encounter

E) post-arrival

Answer: B

Explanation: B) On entry into the organization, the new member enters the encounter stage and confronts the possibility that expectations, about the job, co-workers, the boss, and the organization in general, may differ from reality. Elsa is in the encounter stage.

Diff: 2 Page Ref: 226

AACSB: Analytic Skills

Objective: Encounter Stage

Quest. Category: Application

LO: 3

31) During the ________ stage, a new employee compares her expectations with the realities in the organization.

A) prearrival

B) encounter

C) metamorphosis

D) post-arrival

E) post-encounter

Answer: B

Explanation: B) On entry into the organization, the new member enters the encounter stage and confronts the possibility that expectations, about the job, co-workers, the boss, and the organization in general, may differ from reality.

Diff: 2 Page Ref: 226

Objective: Encounter Stage

Quest. Category: Concept/Definitional

LO: 3

32) If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the ________ stage of socialization.

A) prearrival

B) post-arrival

C) encounter

D) metamorphosis

E) post-encounter

Answer: C

Explanation: C) On entry into the organization, the new member enters the encounter stage and confronts the possibility that expectations, about the job, co-workers, the boss, and the organization in general, may differ from reality. If there occurs a mismatch between the expectations of the new member and the reality then the new member may become disillusioned enough with the reality to resign.

Diff: 2 Page Ref: 226

Objective: Encounter Stage

Quest. Category: Concept/Definitional

LO: 3

33) During the socialization process, to work out any problems discovered during the encounter stage, the new member changes or goes through the ________ stage.

A) post-arrival

B) metamorphosis

C) post-encounter

D) analysis

E) evaluation

Answer: B

Explanation: B) During the socialization process, to work out any problems discovered during the encounter stage, the new member changes or goes through the metamorphosis stage.

Diff: 2 Page Ref: 226

Objective: Encounter Stage

Quest. Category: Concept/Definitional

LO: 3

34) Which of the following statements is true regarding random socialization?

A) Random socialization tries to strip away certain characteristics of the recruit.

B) Random socialization is carried out as per a fixed time schedule.

C) In random socialization, new employees are left on their own to figure things out.

D) Random socialization involves socializing the newcomers in groups.

E) Specific orientation and training programs are examples of random socialization.

Answer: C

Explanation: C) In random socialization, role models are deliberately withheld. New employees are left on their own to figure things out.

Diff: 1 Page Ref: 226

Objective: Dominant Culture

Quest. Category: Concept/Definitional

LO: 3

35) Which of the following types of socialization involves putting the new employee directly into the job,

with little or no special attention?

A) investiture socialization

B) serial socialization

C) collective socialization

D) fixed socialization

E) informal socialization

Answer: E

Explanation: E) Informal socialization puts the new employee directly into the job, with little or no special attention.

Diff: 1 Page Ref: 226

Objective: Strong Cultures

Quest. Category: Concept/Definitional

LO: 3

36) ________ socialization assumes that the newcomer's qualities and qualifications are the necessary ingredients for job success, so these qualities and qualifications are confirmed and supported.

A) Variable

B) Collective

C) Serial

D) Investiture

E) Formal

Answer: D

Explanation: D) Investiture socialization assumes that the newcomer's qualities and qualifications are the necessary ingredients for job success, so these qualities and qualifications are confirmed and supported.

Diff: 3 Page Ref: 226

Objective: Socialization

Quest. Category: Concept/Definitional

LO: 3

37) Which of the following statements is true about formal socialization?

A) Formal socialization involves socializing the new members individually.

B) Specific orientation and training programs are examples of formal socialization.

C) Apprenticeship and mentoring programs are examples of formal socialization.

D) Formal socialization lacks a fixed time schedule.

E) In formal socialization, new employees are left on their own to figure things out. Answer: B

Explanation: B) The more a new employee is segregated from the ongoing work setting and differentiated in some way to make explicit his or her newcomer's role, the more formal socialization is. Specific orientation and training programs are examples.

Diff: 2 Page Ref: 226

Objective: Culture Creation

Quest. Category: Concept/Definitional

LO: 3

38) ________ socialization tries to strip away certain characteristics of the recruit.

A) Random

B) Fixed

C) Collective

D) Divestiture

E) Formal

Answer: D

Explanation: D) Divestiture socialization tries to strip away certain characteristics of the recruit. Fraternity and sorority "pledges" go through divestiture socialization to shape them into the proper role.

Diff: 2 Page Ref: 226

Objective: Sustaining Culture

Quest. Category: Concept/Definitional

LO: 3

39) Apprenticeship and mentoring programs are examples of ________ socialization.

A) divestiture

B) variable

C) serial

D) informal

E) investiture

Answer: C

Explanation: C) Serial socialization is characterized by the use of role models who train and encourage the newcomer. Apprenticeship and mentoring programs are examples.

Diff: 2 Page Ref: 226

Objective: Rituals

Quest. Category: Concept/Definitional

LO: 3

40) New employees are usually comfortable with their organizations by the end of the ________ stage of socialization.

A) encounter

B) post-arrival

C) establishment

D) metamorphosis

E) adaptation

Answer: D

Explanation: D) To work out any problems discovered during the encounter stage, the new member changes or goes through the metamorphosis stage, by the end of which they are usually comfortable in their new position.

Diff: 2 Page Ref: 227

Objective: Metamorphosis Stage

Quest. Category: Concept/Definitional

LO: 3

41) ________ typically contain(s) a narrative of events about the organization's founders, rule breaking, or reactions to past mistakes.

A) Stories

B) Material symbols

C) Rituals

D) Language

E) Corporate chants

Answer: A

Explanation: A) Stories circulate through organizations. They typically contain a narrative of events about the organization's founders, rule breaking, rags-to-riches successes, reductions in the workforce, relocation of employees, reactions to past mistakes, and organizational coping. Diff: 2 Page Ref: 227-228

Objective: Stories

Quest. Category: Concept/Definitional

LO: 4

42) Which of the following is not a means of transmitting culture within an organization?

A) stories

B) protective mechanism

C) rituals

D) language

E) material symbols

Answer: B

Explanation: B) Culture is transmitted to employees in a number of forms, the most potent being stories, rituals, material symbols, and language.

Diff: 2 Page Ref: 227

Objective: Transmitting Culture

Quest. Category: Concept/Definitional

LO: 4

43) Phil is new at JPS Corp., but after a week he already knows that the founder of the corporation started the business in his garage with only $4,000 and one client. This information was most likely transmitted to Phil by way of ________.

A) stories

B) material symbols

C) rituals

D) language

E) corporate chants

Answer: A

Explanation: A) Phil most likely knows this legend through the passing of stories. Stories circulate through organizations. They typically contain a narrative of events about the organization's founders, rule breaking, rags-to-riches successes, reductions in the workforce, relocation of employees, and organizational coping.

Diff: 2 Page Ref: 227-228

AACSB: Analytic Skills

Objective: Stories

Quest. Category: Application

LO: 4

44) ________ help employees understand the history and past actions of an organization and explain and legitimate current practices by anchoring the present in the past.

A) Stories

B) Material symbols

C) Rituals

D) Organization specific terms

E) Corporate chants

Answer: A

Explanation: A) Stories typically contain a narrative of events about the organization's founders, rule breaking, rags-to-riches successes, reductions in the workforce, relocation of employees, reactions to past mistakes, and organizational coping. These stories anchor the present in the past and explain and legitimate current practices.

Diff: 2 Page Ref: 228

Objective: Stories

Quest. Category: Concept/Definitional

LO: 4

45) Which of the following is not an example of stories?

A) how the new standard operating procedures will be implemented

B) how the founders started the company

C) how the workforce grew from three to three hundred in one year

D) how the company had to cut one thousand employees last year

E) how one of its post popular products was invented

Answer: A

Explanation: A) Stories circulate through organizations. They typically contain a narrative of events about the organization's founders, rule breaking, rags-to-riches successes, reductions in the workforce, relocation of employees, and organizational coping. The method of implementation of operating procedures is not considered a story.

Diff: 2 Page Ref: 228

Objective: Stories

Quest. Category: Concept/Definitional

LO: 4

46) Company chants are examples of ________.

A) rituals

B) material symbols

C) stories

D) company policies

E) business strategies

Answer: A

Explanation: A) Company chants are examples of rituals. Rituals are repetitive sequences of activities that express and reinforce the key values of the organization—what goals are most important, which people are important, and which people are expendable.

Diff: 2 Page Ref: 228

Objective: Rituals

Quest. Category: Concept/Definitional

LO: 4

47) Company chants are used to ________.

A) inform employees about changes in rules and policies

B) transmit company culture to employees

C) inform employees about latest technologies

D) communicate company strategies to the employees

E) update employees regarding performance of the company

Answer: B

Explanation: B) Company chants are used for transmitting company culture to employees. Diff: 2 Page Ref: 228

Objective: Rituals

Quest. Category: Concept/Definitional

LO: 4

48) Which of the following can act as a common denominator to unite members of a given culture or subculture?

A) mechanistic organizational structure

B) 360 degree appraisals

C) jargons and acronyms that are specific to the organization

D) bureaucratic organizational structure

E) unity of command

Answer: C

Explanation: C) Many organizations and subunits within them use language to help members identify with the culture, attest to their acceptance of it, and help preserve it. New employees may at first be overwhelmed by acronyms and jargon, that, once assimilated, act as a common denominator to unite members of a given culture or subculture.

Diff: 2 Page Ref: 228

Objective: Creating a Positive Organizational Culture

Quest. Category: Concept/Definitional

LO: 4

49) Which of the following is not a message conveyed by material symbols?

A) who is important

B) top management's egalitarianism

C) the marketing strategy of the organization

D) appropriate risk-taking behavior

E) appropriate authoritarian behavior

Answer: C

Explanation: C) Material symbols such as the size of offices, the elegance of furnishings, executive perks, and attire, convey to employees who is important, the degree of egalitarianism top management desires, and the kinds of behavior that are appropriate, such as risk taking, conservative, authoritarian, participative, individualistic, or social. Marketing strategy of the organization is not conveyed by material symbols.

Diff: 2 Page Ref: 228

Objective: Material Symbols

Quest. Category: Concept/Definitional

LO: 4

7组织行为学课后习题

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