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餐饮软件的发展 外文翻译

餐饮软件的发展 外文翻译
餐饮软件的发展 外文翻译

随着信息化技术的日益普及,餐饮这样的传统行业也越来越多的采用信息技术来管理自己的业务。由于目前市场上餐饮管理软件还处于百花齐放、百家争鸣的阶段,餐饮行业多数老板对IT技术了解相对不多,面对眼花缭乱的产品、面对信誓旦旦的服务承诺,如何选择一套不论从产品品质、技术服务、到价格价值等各个方面都真正适合自己的餐饮管理系统,的确是一个不小的挑战。

目前餐饮老板在选择餐饮软件时,一般通过以下三种方式,一是通过行业中的熟人、朋友、伙伴的介绍,二是通过在主动上门推销的软件供应商中比较选择,三是通过各类媒体如互联网、各类专业媒体上的介绍和广告来进行选择。餐饮软件和餐饮管理系统的复杂性、餐饮业态的多样性、以及餐饮公司老板的期望和员工素质的特殊性等原因,使得餐饮老板不是很容易找到一套适合自己的餐饮管理系统,不是很容易找到一个令人满意的餐饮信息化领域的合作伙伴。

首先,在理念的层面上,我们强调不应以产品为中心,而要以客户的需求为中心。目前市场上的大多数餐饮软件供应商,还是不自觉的以自己开发的产品为中心,向餐饮公司推销自己的产品,而不管自己的产品是否合适该餐饮公司。我们认为,餐饮业态有中餐正餐、西式正餐、中式快餐、西式快餐、休闲茶座、咖啡酒吧、外送外卖、集团连锁,不同的餐饮业态,餐饮业务流程有很大的区别,自然餐饮管理软件所需要的功能就大大的不同;还有,餐饮公司如果处于不同的发展阶段,尽管餐饮业态相同,对餐饮管理软件的要求也会表现出很大的差异性,比如,有些餐厅还处于发展的初级阶段,对餐饮管理软件的要求只是停留在自动处理业务流,比如电脑收银、自动打印送厨房等;有些公司已经要求进行后厨仓库和成本的控制,因此对后台仓库和成本管理提出相应的要求;还有一些公司发展到需要对经营数据、客户消费数据进行分析,以此来调整、构建餐厅的经营方向和经营政策。因此,餐饮公司选择合适自己的软件系统,首先需要对该产品是否适合自己的需要作出一个基本判断,而不是仅仅依靠软件提供商自我推销,所以,往往就需要有专业餐饮信息化咨询公司或餐饮信息化专家提供科学、客观、公正的咨询指导。

其次,看产品品质(功能和技术层面)

餐饮软件是为餐饮业务服务的工具,考察产品品质时需要注意三点,其一是,产品没有最好,只有最合适;其二是必须结合餐饮公司的自身特点,抓住主要矛盾,不要期望餐饮软件可以解决管理中的所有问题;其三是安全、可靠、稳定的重要性大于产品功能的丰富性,因为根据我们的实际统计结果看,对于一个在市场上已经比较成熟的软件而言,大多数餐饮公司只是利用了餐饮软件30%-40%的功能,而产品本身的数据安全和系统的稳定决定了用户对系统好差的评价的最重要因素。

从技术层面上看,并不一定最先进的技术就会带来最好用的产品,但采用的什么技术在某种程度上可以说明这是什么时代的产品、设计思想是为什么类型的客户服务的等。比如,操作系统上,餐饮软件有基于DOS、WINDOWS、LINUX等,其中,基于DOS的属于比较老的系统了,目前市场上大多数餐饮软件是基于WINDOWS操作系统的,也有部分餐饮软件考虑到版权的问题,采用LINUX操作系统;又比如,系统数据库,有ACCESS、SYBASE、MYSQL、SQLSERVER等,对于餐饮系统来说,采用什么数据库与餐厅的规模比较相关,较小的餐厅可以采用比较简单的数据库如ACCESS,这样使用维护都可以做的比较简单,而规模大的餐厅就应该用SQLSERVER这样的数据库,可以保障数据比较安全、系统比较稳定,但同时也要求有专门的系统管理员来维护。还有,数据的录入通常有三种方式,一是基于普通电脑,二是基于触摸屏,三是采用无线点菜系统,而无线技术又有基于红外技术和基于无线网络的技术。从目前的发展趋势看,餐饮系统越来越多的采用触摸屏,而无线技术正在逐步成熟起来。

技术层面需要考虑的另一个重要问题是,软件是基于开放的平台还是自成体系的封闭平台。开放是指软件的兼容性做的好,可以支持各类通用硬件设备,这样,对用户而言可以自由选择适合自己的设备,比如打印机、无线PDA、各类读写卡器等,万一硬件设备出现故障,用户可以随时在市场上采购到;而封闭系统是由某一家系统提供商提供的专用设备,与通用的设备不能兼容,因此,一旦用户使用了这样的系统,设备维护和更新就没有选择的余地,只能通过这家公司来做。目前,市场上由一些餐饮管理系统就是在一些环节上采用专用设备,比如专用打印机、专用无线点菜设备、专用信息读写卡器等,这样,系统商就可以通过这一部分设备提高自己的利润。我们认为,真正有发展前途的软件不是依靠这些小聪敏来取胜的,而是要靠软件自身的不断完善、靠贴心的服务来赢得市场、赢得客户的。

第三,服务意识和服务能力

软件就是服务。如果提供餐饮管理软件的服务商没有很好的服务意识,或者不具备很好的服务能力的话,那么,再好的产品也是无法发挥出应有的功效的。服务包含三个方面:首先是售前的咨询,包括了解用户的真正需求、对产品进行选型推荐;其次是售中的实施和培训服务,这个环节非常重要,网络布线的质量直接影响到系统数据的安全和稳定,培训的质量则直接关系到系统运行的效率,培训应当分岗培训、统一演练、加强个部门各岗位的沟通与互动、逐一考核,只有通过考核才能允许上岗,通常培训的岗位应当包含:点菜员、大堂经理、收银员、厨房专管员、仓库管理员、财务人员、系统管理员以及总经理;最后,是售后服务,售后服务包括陪店、现场支持、电话支持、计算机远程服务等,一套好的软

件还应当辅之一套满足客户需要的完整的售后服务计划,包括建立客户维护服务档案、制定维护服务等级等。

考察一个系统服务商服务意识和服务能力简单易行的方法是看其是否建立了相对完整的服务流程和服务标准。如果一个软件提供商连最起码的服务流程和服务标准都没有建立起来,就很难相信其在今后的服务中能及时满足用户的服务需求。第四,业务专注度VS公司规模

尽管市场上有相当多的餐饮软件系统,但是从行业整体水平看,餐饮公司使用软件的比例还是不高,目前餐饮软件还是属于市场导入阶段,专门从事餐饮管理软件经营的公司的数量并不多、规模还不大,作为专业开发经营餐饮软件的具有全国范围内的知名度和美誉度的公司几乎还没有;还有一些规模稍大的公司,主营产品可能并非餐饮管理软件,只是有一个部门或者一个团队来负责餐饮软件方面的开发与销售,对于这样的公司,虽然规模和实力看似比较大,但由于业务不专注,一旦遇到经营上的困难,很有可能就会放弃这项业务。这是在我们行业中一种比较常见的现象。因此,我们认为,相对于公司的规模,更加重要的是业务的专注程度。因为事物发展的规律就是,只有专注,才会成为专家;只有专注,才能有力量!

第五,有效客户的数量和质量

餐饮公司在选择软件时已经知道需要了解该软件的已有客户,或者叫成功案例。一些软件公司往往投其所好,把成功案例的客户名单列上一长串,没有地址、没有电话、没有联系方式,这样的客户名录哪怕再多,都是没有意义的。我们这里说的有效客户名录,不仅仅指使用该软件的客户,更为重要的是由谁来完成实施和服务的。常常遇到一些市场上有一定知名度的软件,在全球范围内的户用多达上千家,但是具体到某一个市场,可能还没有几家用户,因此,遇到这样的情况,就希望用户擦亮眼镜,因为或许你就是遇到一个新手在为你提供服务呢。在应用软件领域,具体的实施服务能力、经验是非常重要的,这往往会成为一个软件是否能成功实施的关键因素。比如,一套餐饮管理系统在A店能够成功实施,并不一定在B店就能达到同样的效果,因为不同的实施服务能力,会带来截然不同的实施效果;同样的事情还会发生在一些不断从一些相对大一些的公司分裂出来的小公司那里,这种情况更加司空见惯。因为刚刚分裂出来,尽管有了改头换面的产品,但新的产品还没有正式用户,因此一个是采取免费策略,另一个就是采取共享用户的策略,原现公司的客户,也会堂而黄之的被列到公司的用户名录中去。所以,考察有效用户,不仅要看数量,还要看质量;不仅要听介绍,有条件最好还要去现场看。这样才一定能看出个究竟来。

With the increasing popularity of the information technology, food and beverage such traditional industry also more and more use information technology to management of their business. Because the present market catering management software is still in the stage of letting flowers blossom and schools of thought contend, the catering industry most of IT technology boss know relatively little, in the face of dazzling products, face large service promise, how to choose a no matter from the product quality, the technical service, price value to all aspects of food and beverage management for real system, IT is a daunting challenge.

At present the boss in the choice of restaurant food software, the general through the following three ways, one is in the industry through acquaintances, friend, partner of introduction, 2 it is through the initiative on come to promote software suppliers of more choice, three is through various media such as the Internet, all kinds of professional media and advertising to the introduction of the choice. Food and beverage management software system's complexity, catering sorts of diversity, and food company boss expectations and the particularity of the quality of the staff and other reasons, that is not very easy to find food the boss a suitable food management system, is not very easy to find a satisfying catering information fields of cooperation partners.

First, the idea of the level, we emphasize should not be products as the center, but by the needs of the customers as the center.

Currently on the market most food vendors, or not to develop their own consciousness of the product as the center, catering company to sell your product, regardless of their product is suitable the catering company. We think we have Chinese food, food and beverage formats, western dinner, dinner Chinese fast food, western fast food, recreation teahouse, the coffee bar, foreign send take-away, group chain, different catering industry and catering business process has the very big difference, natural food management software needs to function is the big difference; Also, catering company if in different stages of development, although catering formats for food and beverage management software, the same requirements will also show a lot of difference, for example, some restaurants are still at the primary stage, for food and beverage management software requirements only stay in the automatic processing flow, such as computer cashier, automatic printing to send the kitchen; Some companies have asked after the cost control of warehouse and kitchen, so for the background warehouse and cost management put forward the

corresponding requirements; And some company development to need to the business data, customer consumption data, so as to adjust, constructing the restaurant business direction and the management policy. Therefore, catering companies choose appropriate own software system, first need to whether the product for their need to make a basic judgment, not just rely on software provider self-promotion, so, often needs to have professional catering information consulting company or catering informatization experts to provide the scientific, objective and fair counselling.

Second, look at product quality (functions and technology level)

Food and beverage business software is designed for service tool product quality inspection should be paid attention to three, and one is, the products have no had better, only the most appropriate; The second is to combine the characteristics of catering company, seize the main contradiction, don't expect catering software can solve all the problems in the management of; A third is safe, reliable and stable than product function of the importance of the richness, because according to our practical statistical results see, for a on the market has been more mature software speaking, most catering company just use the catering software 30% 40% of the function, and the product itself data security and the stability of the system to users to good poor evaluation system of the most important factors.

From the technical level, must not look the most advanced technology will bring better use the product, but what the technology in a way that this is what age products, design thought is why type of customer service, etc. For example, operating system, catering software based on DOS, WINDOWS, LINUX, etc, which based on the comparison of the old DOS belongs to the system, on the market at present is most catering software based on WINDOWS operating system, some food to consider the problem of software copyright, the LINUX operating system; For example, the system database, have ACCESS, SYBASE, MYSQL, SQLSERVER, for catering system for, adopt what database and the size of the restaurant is related, and smaller restaurants can use simple database ACCESS, such as the use of all can do is simpler, and large restaurant you should use SQLSERVER database of such data comparison, can guarantee the safety, system is stable, but at the same time also requires special system administrator to maintenance. Also, the data input usually has three ways, one is based on ordinary computers, two is based on touch screen, 3 it is to use wireless order system, and wireless technology and based on infrared

technology and based on the wireless network technology. From the current development trend, the catering system more and more the touch screen, and wireless technology is gradually mature.

The technical level need to consider another important question is, software is based on open platform or their own systems of closed platform. Open refers to software compatibility do good, can support all kinds of general hardware equipment, such as freedom, user can select the appropriate equipment, such as printer, wireless PDA, all kinds of reading and writing card machines etc. One thousand hardware equipment malfunction, users can at any time in the market to purchase; And by a closed system is a system of providers offer special equipment, and general equipment can't compatible, therefore, once the user to use such systems, equipment maintenance and update didn't have much choice, only by the company to do it. At present, the market by some food management system is in some link using special equipment, such as special printer, special wireless equipment, special order information literacy card machines etc. So, the system business can through the this part of equipment to improve their profits. We think, really promising software is not rely on these little sensitive to win, but want to rely on the perfection of the software itself, by close service to win the market, to win customer.

Third, the service consciousness and service ability

Software is service. If provide catering management software services no good service consciousness, or do not have very good service ability of words, so, it is a good product also is not given play to due function. Service includes three aspects: the first is pre-sale consultation, including understand the real needs of users, selection of recommended products; Second is carry out the implementation and training services, this link is very important, network cabling quality directly affect the security and stability of the data in the system, the quality of the training is directly related to the operation of the system efficiency, training should be points hillock training, unified drills, department of each position to strengthen communication and interaction, and sequenced assessment, only through the examination to allow mount guard, usually training posts shall include: order, the lobby manager, the cashier member, member that be in the kitchen, warehouse manager, financial personnel, system administrators and general manager; Finally, after sales service, after-sales service with the support of shops, including, telephone support, remote computer services, a set of good software should also be

complementary to meet client needs of one set of complete after-sale service plan, including establish customer maintenance service files, make the maintenance service level, etc.

Inspects a system service provider service consciousness and service ability of the method is simple and easy to see if it established a relatively complete service process and service standards. If a software provider even at the very least service process and service standards are not established, it is hard to believe that the future can be timely service to meet your service needs.

Fourth, business focus VS the company size

Although the market has quite a lot of food in the software system, but the overall level from industry, catering company using software to see the proportion of high or not, the catering software still belongs to market introduction stage, specializes in catering management software business is not much, the number of companies is small, as a professional development and management of the software with the national food within the scope of the popularity and reputation company there is almost no; And some scale slightly larger corporation, the main product may not catering management software, just have a department or a team responsible for catering to software development and sale of the company, for such, although seemingly bigger size and strength, but because the business don't focus, once encounter difficulties, a business could give up the business. This is in our industry is a kind of common phenomenon. So, we think, relative to the size of the company, the more important is the focus on business degree. Because of the rules of the development of the things is, only focus, will become a expert; Only focus is to have power!!!!!

Fifth, effective customer quantity and quality

Catering company in the choice of software already know need to understand the existing customer, or the software that successful cases. Some software company often cast its place, the successful cases listed on the list of customers a long list, no address, no phone calls, no way to contact the client list, so that even more, is of no significance. We here the effective customer list, said not only refers to the use of the software customers, the more important is who will do the implementation and service. Often encountered in some markets have a certain visibility of the software, in the context of the global households with as many as thousands of home, but specific to a certain market, may not have several users, therefore, encountered this

kind of situation, hope the user polished glasses, because maybe you is met a novice in provide service for you? In the application software field, specific implementation service ability, experience is very important, which may be a software success of the implementation of the key factors. For example, A set of catering management system in A shop to successful implementation, must not in B shop can achieve the same effect, because of different implementation service ability, will bring disparate effect; The same thing will happen in some constantly from some relatively big some company split up small company, the situation there is more the norm. Because just split up, despite the revamped products, but the new product has not officially users, so a is taken, and the other a free strategy is to take a share of the strategy, the user is now the client of the company, and yellow of the synagogue also to the ranks of the user list to the company. So, investigation, not only to see the valid user number, also look at quality; Not only to listen to introduce, conditional still need to go to see the best. Such ability can see actually.

软件开发外文翻译

软件开发外文翻译本页仅作为文档页封面,使用时可以删除 This document is for reference only-rar21year.March

Requirements Phase The chances of a product being developed on time and within budget are somewhat slim unless the members of the software development team agree on what the software product will do. The first step in achieving this unanimity is to analyze the client’s current situation as precisely as possible. For example, it is inadequate to say, “ They need a computer-aided design system because they claim their manual design system, there is lousy. “ Unless the development team knows exactly what is wrong with the current manual system, there is a high probability that aspects of the new computerized system will be equally “lousy. “ Similarly, if a personal computer manufacturer is contemplating development of a new operating system, the first step is to evaluate the firm’s current operating system and analyze carefully exactly why it is unsatisfactory. To take an extreme example, it is vital to know whether the problem exists only in the mind of the sales manager, who blames the operating system for poor sales, or whether users of the operating system are thoroughly disenchanted with its functionality and reliability. Only after a clear picture of the present situation has been gained can the team attempt to answer the critical question, What must the new product be able to do The process of answering this question is carried out during the requirements phase. A commonly held misconception is that , during the requirements phase, the developers must determine what software the client wants. On the contrary, the real objective of the requirements phase is to determine what software the client needs. The problem is that many clients do not know what they need. Furthermore, even a client who has a good idea of what is needed may have difficulty in accurately conveying these ideas to the developers, because most clients are less computer literate than the members of the development team.

软件开发概念和设计方法大学毕业论文外文文献翻译及原文

毕业设计(论文)外文文献翻译 文献、资料中文题目:软件开发概念和设计方法文献、资料英文题目: 文献、资料来源: 文献、资料发表(出版)日期: 院(部): 专业: 班级: 姓名: 学号: 指导教师: 翻译日期: 2017.02.14

外文资料原文 Software Development Concepts and Design Methodologies During the 1960s, ma inframes and higher level programming languages were applied to man y problems including human resource s yste ms,reservation s yste ms, and manufacturing s yste ms. Computers and software were seen as the cure all for man y bu siness issues were some times applied blindly. S yste ms sometimes failed to solve the problem for which the y were designed for man y reasons including: ?Inability to sufficiently understand complex problems ?Not sufficiently taking into account end-u ser needs, the organizational environ ment, and performance tradeoffs ?Inability to accurately estimate development time and operational costs ?Lack of framework for consistent and regular customer communications At this time, the concept of structured programming, top-down design, stepwise refinement,and modularity e merged. Structured programming is still the most dominant approach to software engineering and is still evo lving. These failures led to the concept of "software engineering" based upon the idea that an engineering-like discipl ine could be applied to software design and develop ment. Software design is a process where the software designer applies techniques and principles to produce a conceptual model that de scribes and defines a solution to a problem. In the beginning, this des ign process has not been well structured and the model does not alwa ys accurately represent the problem of software development. However,design methodologies have been evolving to accommo date changes in technolog y coupled with our increased understanding of development processes. Whereas early desig n methods addressed specific aspects of the

毕业设计外文翻译资料

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