中级商务英语
中级商务英语[BEC2]
1Face to face
1.1 First impressions
A Work in pairs Imagine that these people are greeting you when you arrive as a v isitor in an
unfamiliar office. Discuss these questions with your partner:
●What impression does each person give?
●Which person seems the most welcoming?
B You’ll hear each person above talking to a visitor.
Work in pairs Discuss these questions with your partner:
●Which of the visitors are greeted in a friendly and efficient way?
●Which of the visitors are made to feel welcome?
●What made the unwelcoming people seem unfriendly or unhelpful?
C Work in groups Discuss these questions with your partner:
●What impression do you try to give to the people you deal with in business?
●What impression do you try not to give?
●Add some more adjectives to these lists:
I try to be: pleasant sincere efficient ______ ______ ______
I try NOT to be : unfriendly shy aggressive ______ ______ ______
→What exactly would you say when you greet a visitor to your office?
D You'll hear three conversations in which people are meeting and being introduced to each other. Listen to what they say to each other and fill the gaps below:
1 Alex White: a new employee, meets Chris Grey.
Alex White: I'd just like to______. My name’s Alex White and I’m the new export sales co-ordinator. Chris Grey: Oh, yes. I've heard of you. How__________?
I'm Chris Grey.__________________you…
2 Liz Jones, a colleague from Canada, is visiting the office in London.
Tony Harris: Ms Smith, I'd____________Mrs Jones. Mrs Jones is from our sales office in Toronto. Liz Jones: Hi!
Claire Smith:__________, Mrs Jones? I've been______________meeting you.
Liz Jones: Oh, please_____________Liz.
Claire Smith: And I'm Claire.
Liz Jones: Hi.
Claire Smith: well, Liz, did you ____________?
Liz Jones: yeah, not too bad…
3 Miss Lucas, a visitor from Argentina, is introduced to Mr Evans.
Mrs Green: Mr Evans, ____________Miss Lucas?
She's from Argentina.
Mr Evans: Yes, I think we're met bdfore. It's___________!
Miss Lucas: That;s right, hello again.____________?
Mr Rvans: Fine, thanks…
→Work in pairs Listen to the conversations again and notice how the 'small talk'(social conversation) develops. Discuss how each conversation might continue.
Here are some questions that you could ask a new colleague or client if you want to be friendly and start a conversation:
Did you have a good journey?
Is this your first visit to…？
Do you need any help or information?
When did you actually arrive?
Where are you staying?
Whereabouts do you come from in…？
E The class is divided into two teams. If you’re in the A Team, look at File1on. If you’re in the B Team, look at File2. Follow the instructions in your File.
File1
You are in the A Team.
Choose one of the surnames and positions below for this role-play activity. Use your OWN real first name and title (Mr, Ms, Dr, etc.).
Write your full name and position on a badge or label, so that everyone can see who you are. SURNAMES
Rossi Mackenzie Jabbari Schmidt Martin da Silva Gomez
Foster Kobayashi O’Neill Lefèvre Cartier Bellini
- or another surname
POSITIONS:
managing director training officer production manager vice-chairman
purchasing manager personnel manager export sales manager
chief designer sales director public relations officer marketing director
vice-president
- or another position
Imagine that the members of your team all work for ACME Industries. You’re going to meet some visitors (members of the B Team). Introduce them to your colleagues.
1 A visitor from the B Team will introduce him or herself to you. T alk to this person for a minute or so.
2 Find a colleague to introduce your visitor to. At the same time you will be introduced to another visitor. Say goodbye to our first v isitor and then start a conversation with the second visitor. T alk to this person for a minute or so.
3 Repeat step 2 with a different colleague.
4 Continue until your teacher asks you to stop.
5 Look at File2 and choose a new identity. Play the role of a v isitor this time.
File2
You are in the B Team.
Choose one of these surnames and nationalities for this role-play activity. Use your OWN first name and title (Mr, Ms, Dr, etc.).
Legrand Geneva, Switzerland Harris Plymouth, England
Gabrielli Milan, Italy Müller Munich, Germany
Yip Singapore Rockford Detroit, USA
Beaumont Lille, France Martens Brussels, Belgium
Vlachou Salonika, Greece Carreras Barcelona, Spain
Oliveira Sāo Paulo, Brazil Fukuda Osaka, Japan
Wallnōfer Vienna, Austria Mckinley Edinburgh, Scotland
Imagine that each of you is VISTOR to ACME Industries. You’re each going to meet someone who works there (members of the A Team). They will Introduce you to their colleagues.
1 Introduce yourself to someone who works at ACMW Industries. T alk to this person for a minute or so.
2 Your host will introduce you to one of his or her colleagues. Say goodbye to your host and then talk to this new person for a minute or so.
3 step2 will be repeated with a different ACME employee.
4 Continue until your teacher asks you to stop.
5 Look at File1 and choose a new identity. Play the role of a member of ACME Industries staff this time.
F Work in small groups Ask your partners:
What do you find difficult or enjoyable about talking to…
…someone you’ve never met before?
…a superior or head of department?
…people from different countries? (Consider several different nationalities.)
…a large group of people?
词汇和短语(Words and Expressions)
aggressive adj. 敢作敢为
ambition n. 志向，抱负
aperitif n. 开胃酒
architect n. 建筑设计师
Argentina n. 阿根廷
blink vi. 眨眼睛
cable TV 有线电视
chain n. 连锁店
chew vi. 咀嚼、深思
click vt. 使……发出卡嗒声
considerably adv. 相当地
continually adv. 不断地，连续地
conversationalist n. 健谈者
co-ordinator n. 协调人
counterpart n. 相对应的对手
delegate n. 代表
Denmark n. 丹麦
efficient adj. 效率高的
enjoyable adj. 愉快的
entertaining n. 款待
European Union(EU) 欧洲联盟，简称欧盟
frustration n. 使人灰心的事
gap n. 隔阂，差距
gesture n. 姿势，手势
Greece n. 希腊
gymnastic adj. 体操的
Holland n. 荷兰
Hungary n. 匈牙利
impression n. 印象
indigestion n. 消化不良
Ireland n. 爱尔兰
Irish n. 爱尔兰人
light-hearted adj. 轻松愉快的，无忧无虑的
nationality n. 国籍
New Zealand n. 新西兰
Norway n. 挪威
notable adj. 显著的
offence n. 冒犯
offensive adj. 冒犯的
Pakistan n. 巴基斯坦
Paksitani n. 巴基斯坦人
previous adj. 先前的
prospect n. 预期，前景
quiz n. 小测验
Saudi Arabia n. 沙特阿拉伯
Scandinavian n. 斯堪的纳维亚人
Scotland n. 苏格兰
Scot n. 苏格兰人
sigh v i. 叹气
sincere adj. 真诚的
sniff v i. 嗅，吸气
superior n. 上级，上司
surname n. 姓
Sweden n. 瑞典
syllable n. 音节
temporary adj. 暂时的
welcoming adj. 热情的，友好的
whereabouts adv. 下落，行踪
yawn vi. 打呵欠
1.1First impression 初次印象
A用英语交谈时，正确使用称呼在社交中很重要。名字在英语姓名和汉语姓名相反，英语前，称为first
name, 姓在后，称为last name, 或surname,或family name。如：
John Smith Peter Brown Alice Green
(名) (姓) (名) (姓) (名) (姓)
注意当面称呼时一般不用全名。
交谈时的几种称呼方式：
⒈用Mr, Mrs, Ms或Miss+姓，表示尊敬，礼貌，较为正式。
Mr, Mrs, Ms 不能单独作呼语，不能说：Good morning, Mr/Mrs/Ms.
Miss可以单独作呼语，用于学生称呼女教师；一般人称呼女招待员、女店员；店员、仆人
称呼未婚女子等。
⒉直呼名字。通常用于熟人之间，是友非正式的称呼。如今在许多英语国家，特别是美国
不太拘泥于形式，直呼其名不仅限于熟人之间了。在工作中初次见面也常常直呼其名。
但在高等学府学生对教授一般还是用尊称，如：Dr.Smith（史密斯博士）。
⒊不知对方姓名时可用sir 或madam表示尊敬。例如：
Excuse me, Sir, can you tell me how to get to the closest gas staion?
对不起，先生，你能不能告诉我怎么去最近的加油站？
⒋对有头衔的人，用头衔＋姓表示尊敬。如：Dr. Brown（布朗博士），
Professor Black（布莱克教授）。
B不论我们走在哪里，初次印象至关重要。请听几段与客人初次见面打招呼的录音，并注意
听哪几段录音态度比较友好，哪几段显得不太客气。
听力预习
to have an appointment with sb. 与某人有约会
Is Mr Grady in yer? 格莱蒂先生来了吗？Yet是副词，意思是“已经”，表示一种语气。例如：Is everything ready yet? 一切都准备好了吗？
练习一听录音，填出每须对话中所缺的词或句子：
1 Woman: Good evening, Mr. Green,_____________again.
2 Man: Good morning, madam,_______________?
3 Man: Good afternoon._______________Mr Ferguson please.
4 Man:___________________, can I help you at all?
5 1st man: Er…Good morning, sir______________?
6 2nd man: Yes, er…__________________Ms Shapiro. I think Imay be a bit early…
7 Woman: Good morning, Mr Rossi.______________________?
8 Man: Er…hello, Miss MacDonald,_______________…er…Mrs Sanderson______________
9 Man: Good morning,___________._________________Mr,Suxuki.
10 Woman: If you'll just___________, Mr. Martin, I'll_________________
练习二指出下面句子中的呼语是否正确：√表示正确，×表示不正确。
1 Good mornging, Mrs, White! □
2 What can I do for you, madam? □
3 Hello, Alice Green! □
4 How are you, Mr? □
5 Alice, this is my friend Helen. □
6 Your letter, Professor John Smith. □
7 I'm pleased to meet you, Ms. □
8 Welcome to our company, Mr Peter Brown. □
9. Can I help you ,Miss? □
10 Excuse me, are you Dr Ford? □
C英语和汉语一样，也有许多描述与人接触中留给另人印象的形容词。例如：pleasant令我愉快的，sincere 真诚的，efficient 效率高的，unfriendly 不友好的，shy 害羞的，aggressive敢作敢为的。下面方框中列举更多的形容词：
calm laxy nice stupid polite sleepy friendly honest helpful rude foolish sly(狡猾的) confident(自信的) alert(机灵的) quarrelsome(爱争吵的) tricky(耍花招的) reliable(可靠的) intelligent(明智的) selfish(自私的) clumsy(笨拙的)
D在业务往来中，初次接触时除了谈业务外，也可以一些虽与工作无关但可以促进相互了解的话题，它可以缓解初次相遇时的紧张气氛。这样的对话在英语里称small talk 或social conversation, 它不但使你显得很友好，又对拓展业务很有帮助。这一节里的三段听力练习着重在small talk, 听录音时请特别注意small talk 是如何自然进行的。
下面介绍一些small talk 的话题：
Did you have a good journey?
Is this your first visit to…？
Do you need any help or information?
When did you actually arrive?
Where are you staying?
Whereabouts do you come from…？
还可以谈：
What do you usually do on weekend?
What kind of food do you like? Chinese? Italian?
Do you play any sports?
Do you like hiking?
What's your favorite sport?
Do you like movies?
How is the weather in your city?
Do you often get together with your friends?
许多中国人非常习惯谈的话题在西方很可能是忌语，如问对方的年龄、工资、买的某样东西多少钱等话题在西方是避而不谈的。外车人很讲究隐私，谈这类话题会使你显得不礼貌
听力1预习
lift n. 电梯
export sales co-ordinator 出口销售负责人
personner n. 人事部门
head of personnel 人事部负责人
…take the lift over in the corner……在那边角上乘电梯
听力2预习
Bournemouth n.伯恩茅斯（英格兰南部一城市）
There was all this fog at Heathrow, though. 不过在希思罗机场碰上了大雾
My flight was diverted to Bournemo uth… 我乘的航班飞伯恩茅斯……
听力3预习
Buenos Aires 布宜诺斯艾利斯[阿根廷首都]
Mendoza 门多萨[阿根廷西部一城市]
I live in Buenos Aires, but I was raise in Mendoza. 我住在布宜诺斯艾利斯，但我是在门多萨长大的
Unit 1
Project Reporting
Tense Review
Focus: Two colleagues discussing the progress of a marketing campaign
1. Listening
1.1 Information transfer
Listen to the dialogue in which two colleagues discuss the progress of a marketing campaign. As you listen, complete the key for the project planner below.
请见附图1-1
1.2 Communication
In the listening extract, the speakers had a clearly defined relationship-boss/subordinate. What made this so clear?
2. Presentation
In the dialogue, the speakers used a range of tenses to talk about different events:
l The Past Simple
l The Present Perfect
l The Present Simple
l The Present Continuous
l Future forms with ‘will’ and ‘going to’.
We can position the tense usage on a time continuum:
请见附图1-2
Look in detail at how these tenses are used:
2.1 The Past Simple
This tense can be used to describe a state, or an event or a series of events which took place clearly in the past.
For example:
We ran the market test for 2 months, until the middle of November.
What were the results like?... sales reached their target.
2.2 The Present Perfect
This tense is used when we refer to an event or time period which is unfinished. It is not used when a past time (e.g. last week/last year/when we started/at the beginning) is stated.
For example:
So what has gone wrong? (e.g. since then/in the meantime/recently)
Basically we ’ve had problems... scaling up for the national launch has been much more difficult... e.g. until now)
2.3 The Present Simple
This tense is commonly used when we refer to states, events or activities which are characteristic of the present but which do not take place in any defined time period. Here, it is often used with verbs of perception (e.g. to think, to feel, to look, etc.).
(Note that verbs of perception are rarely expressed using the Present Continuous.)
For example:
It seems that they’ve run into difficulties...
2.4 The Present Continuous
This tense is used when we refer to an event which is current or temporary.
For example:
At the moment, we’re working on some new promotion literature,...
We’ve having to update it.
2.5 Future forms
There are several verb forms which are used when we refer to future events.
For example:
We’re going to hold both national and local press...
... promotion literature, which will be used in...
Listening Task
A: OK, let’s go back to the original plan and see where we have got to. The preliminary market test was due to start last September, is that right?
B: Yes, that’s right. We set up a small-scale trial in the North. We ran the market test for 2 months, until the middle of November.
A: And what were the results like?
B: Very encouraging. Sales reached their target and generally consumer reaction was good.
A: So what was the next step?
B: Well, as you know, the plan was to move to a national launch fairly quickly. We had planned January this year for a major TV advertising campaign.
A: So what’s gone wrong?
B: Basically, we’ve had problems in production. It seems that scaling up production for a national launch has been much more difficult than expected.
A: That’s ridiculous. We had no problems with production during the test market phase.
B: I know, but that was on a much smaller scale. It seems that they’ve run into difficulties with the tooling for the machines-you’ll have to t alk to Brian about that.
A: I don’t want to talk to Brian. I want you to tell me where we stand.
B: Of course. We now have a launch date for early next month-May 5th. The TV advertising will start the weekend before on 2nd May. At the moment, we’re worki ng on some new promotion literature, which will be used in the shops.
A: I thought you finished that ages ago.
B: Yes, that’s true. But because of the delay on the launch date, we’re having to update it.
A: I see.
B: So, besides the launch advertising and promotion campaign, we are going to hold both national and local press conferences so that we maximise the media coverage during the launch phase.
A: When are they due to take place?
B: Next week actually, on 15th and 16th April.
A: Right, I must go now, but keep me up-to-date with developments.
B: I certainly will.
3. Controlled practice
Complete the following dialogue by putting the verbs in brackets in the right tense.
A: When _____________ the project ____________ (start)?
B: It ___________ (begin) at the end of last year.
A: What _______ the results _______ (be) like so far?
B: Rather disappointing. We _________ (hope) to reach our targets before now.
A: How ___________ you ________ (account) for these results?
B: It ________ (be) difficult to say. The retailers ___________ (think) the product is over-priced.
A: Really?
B: Yes. As you ______ (know), this product ______ (target) at the 30-40 age group. I ______ not ______ (think) it _______ (reach) them.
A: So what ___________ you _________ (do) about it?
B: We ______ just _________ (commission) some new research into our target consumer group.
A: Surely we _________ not _________ (need) more research!
B: I’m afraid so. We _______ simply not _____ (reach) our target and we _______ (need) to know how to get to them.
A: Of course, but we _____ (carry out) pretty exhaustive research before the project ____ (begin).
B: True, but we obviously _____ (reach) the wrong conclusions, so it _______ (mean) we ________ (have to) go back to square one.
4. Word study
Match the words on the left with their closest equivalents (synonyms) on the right.
1. preliminary
2. to run (a test)
3. to reach (a target)
4. to scale up (production)
5. to work on (something)
6. a phase
7. on a small scale
8. (keep me up to date
9. to hold (a press conference)
10. (tell me) where we stand
a. to prepare…
b. in limited quantities
c. to ha ve…
d. …informed
e. a stage
f. initial
g. to increase…
h. to carry out
i. to achieve
j. … what the position is
Key to 3
A: When did the project start?(When was the project started?)
B: It began at the end of last year.
A: What have the results been like so far? (What are the results like so far?)
B: Rather disappointing. We (had) hoped to reach our targets before now.
A: How do you account for these results?
B: It is difficult to say. The retailers think the product is over-priced.
A: Really?
B: Yes. As you know, this product targeted at the 30-40 age group. I do not think it reaching/has reached them.
A: So what are you do about it?
B: We have justcommissioned some new research into our target consumer group.
A: Surely we do not need more research!
B: I’m afraid so. We are simply not reaching our target and we need to know how to get to them.
A: Of course, but we carried out pretty exhaustive research before the project began.
B: True, but we obviously reachedthe wrong conclusions, so it means we ________ (have to) go back to square one.
Key to 4
1. f
2. h
3. i
4. g
5. a
6. e
7. b
8. d
9. c
10. j
新编剑桥商务英语(中级)课文译文
Unit 6a Reporting Results 第六单元a 报告业绩 Annual Report 年度报告 A 我们目前正实施的资源增效计划所创造的利润基本抵消了罢工及不利汇价造成的损失，这种成本绩效的改进，实现了高达1亿英镑的业绩。另外一个收人来源是最近我们出售了独家拥有的子公司迪诺克斯。 B 公司稳步发展，税前利润和例外项目上升到5.96亿英镑。公司业绩良好的一个特点仍然还是严格的现金管理制度。投资的增加给公司带来了压力，但资产负债表显示，尽管有3.46亿英镑的支出，净现金收入还是达到了32亿英镑。 C 贸易额增长了4.5%，与近几年相比有了大幅度的提高；营业额提高了3%。去年底完成的结构重组计划，使经营利润也同时增长。这一项目虽然成功、但也使净现金减少到4.72亿英镑。 D 去年我们的主要业绩是收购了一家特色化工制品公司。这一投资以及已经制定的资产出售计划。将使公司的经营范围更加合理。由于公司非核心业务经营业绩不佳。交易利润下降了7%，证明我们目前所采取的行动是合理的。 Unit 7a Health and Safety 第七单元a 卫生与安全 5 STEPS TO RISH ASSESSMENT 风险评估的五个步骤 风险评估就是对工作中可能导致人身伤害的潜在危险进行周密极查，以此判断是否已经采取了足够的防范措施或者是否应该增加其他措施以防止危害发生。风险评估的目的是保证没有人受到人身伤害或者得病。事故和疾病可能夺去人的生命，而且，如果产量减少、机器被毁、保险费用增加或者需要打官司，还会影响到公司的业务。 进行风险评估时需要判断的重要事项包括：判断事故隐患是否重大，是否采取了适当的防范措施以把危害减到最小。 如果你的公司规模很小，井且你自信熟悉风险评估这项工作，你可以进行自我评估，或者，你也可以让有责任心的员工、安全事务代理人、安全员来帮你做这项工作。如果你自己没有把握，可向地方健康和安全监督员咨询。但切记：你有责任保证防范借施充分落实到位。 第一步 在你的工作场所周围巡视一遍，重新检查有什么可能引起伤害的潜在危险。忽略无关紧要的细节，把注意力集中在可能引起重大伤害或可能伤及群休的重大隐患上。向你的员工或员工代表了解他们的想法。因为他们每天身临工作场所，每天都在工作，他们可能已经注意到了一些井不是一目了然的情况。 第二步 把那些并不始终在工作场所的人员也考虑进去，比如清洁工、承包人以及维修人员。那些到访的公众也要考虑进去，他们也有可能因为你们的生产活动而受到伤害。 第三步 即使采取了充分的防范措施，仍然还会有危险存在。你需要对每种重大隐患作出判断：现存的危险是否重大，一般还是很小。首先，要考虑是否已经做了法律要求你必须做的一切。再想一想普遍接受的行业标准是否适宜。但不要就此而止，还要再为自己考虑一下，因为法.律规定你必须采取合理措施以保证工作场所的安全。切记：你的目的是通过增加必要的防范措施来减少安全隐患。 第四步 如果你的员工少于5人，就不必采用书面形式记录下来；但如果你有5个或5个以上的员工，就必须把评估的主要结果记录下来。也就是说要把那些较为重大的隐患写下来，并把最重要的发现结果记录在案。你应该保存这一书面材料以备将来参考。如果监督员来查询你的防范措施或者如果你卷入了一场民事责任诉讼，这份材料对你就特别有用。这份材料还能够证明你已经按照法律行事了，而且它还可么提醒你密切关注具体事务或者引起你优虑的事故隐患。 第五步 有时候，你无疑需要引进新的机器、物品以及工作程序，而这些有可能引发新的隐患。如果有重大变化，
商务英语视听说原文与答案
商务英语视听说原文与 答案 Document number【980KGB-6898YT-769T8CB-246UT-18GG08】
S c r i p t s U n i t1 Part II Listening and Speaking Task 1 FAQs in job interview Comments on the three questions: Point for Q 1: Tell me something about yourself. Sample answers: Q1. I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss. Q2. I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Inappropriate questions in job interview Script: M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us
(完整版)新编剑桥商务英语(中级)学生用书_答案
BEC商务英语中级学生用书答案 第一单元 P7 READING (5) 1,open your mind 2 plan for disaster 3 get organized 4 set your limits 5 put pen to paper 6 don’t feel guilty 7 two become one P9 GRAMMAR (5) 1 need 2 communicate 3 have escaped 4 have been working 5 have been 6 am working 7 answer P9 (SPEAKING)Writing 第六题work in pairs.中有可能选择其中一个话题进行作文。 P10 READING (4) AACCBABCAC 第二单元 P16 READING (4) →BACBC P18 GAMMAR (4) 1 began 2.trademarked 3.became 4.has been 5.has been working 6.has been 7.took part P19 GAMMAR (5) 1.have been working 2.joined 3.have had 4.have been considering 5.has expanded https://www.wendangku.net/doc/3c6064935.html,pleted 7.have been studying 8.has agreed P23 WRITING A MEMO 第三单元 P27 READING (3) https://www.wendangku.net/doc/3c6064935.html,unch 2.charge 3.fee 4.growth 5.concept 6.branch out P27 Writing（6.work in pairs.中有可能选择其中一个话题进行作文。） P29 GRAMMAR (6) 1.’ll call 2.won’t rise 3.’re running 4.’m going to have 5.’leaves 6.will be opening 7.will have started 8.going to leave 9.’ll be receiving 第六单元 P57 SPEAKING 6问答题(答案没有找到，自主发挥) P58 GRAMMAR （1）1. ’s employed 2.must have been asked 3.is hoped 4 are being made 5to be looked at6 were taken on7 ’ll be fired GRAMMAR(3)1.will be given 2.is being reviewed 3.have been offered 4.was set up 5.will be given 6.to be look 7.is hoped 8.have been delayed P59 GRAMMAR （5） 1.to assess 2.was unfairly dismissed 3.was followed 4.has been found 5.had failed 6.is reported 7.gave 8.was dismissed 9.appears 10.is recommended 11.should be carried 12.will help P61 READING (2) →BFDAEC P62 1 翻译（可能从着5篇短文中出） 第七单元 P66 READING (3) BCBD P69 GRAMMAR (6) 1.bad 2.most 3.most enjoyable 4.more 5.than 6.better 7.as 8.better P70 READING (2)→BADCD BCABA BDBCC Memo例文 To: All Staff From: (name of student) Date:4,july
商务英语听说试题答案(期末)
班别：姓名：学号：使用日期：年月 一．翻译：（40分） 1. mixed blessing 祸福参半的事物 2. multinational 跨国公司 3. headquarters 总部 4. core 核心 5. turnover 营业额 6. questionnaire 调查表 7. generosity 慷慨 8. representative 代表 9. scandal 丑闻 10. candidate 候选人 11．伦理，道德ethics 12．离题digression 13．社会保障金social security 14．精细生产lean production 15．利与弊pros and cons 16．进退两难的处境dilemma 17．奖惩办法carrot and stick 18．熟练使用英语的水平a working knowledge of English 19．福利政策benefits package 20．经营利润operating profit 二．写出下列年份，月份，分数或日期的英文表达方式（10分）1．1998 nineteen ninety-eight 2．9月23日September the twenty-third 3．69.3 % sixty-nine point three percent 4．10：45（时间）a quarter to eleven 5．3/7 three sevenths 三. 用以下句子填空(在括号中写出相对应句子的序号)(20分) 1．Just a moment, please? 2. Can he call you back? 3. No, it’s me again. 4. No, I’m afraid he’s in a meeting. 5. No, I’m sorry he’s not here. 6. Hello, Dr Lowenstein’s office. 7. Is it urgent? 8. Could you tell me your name, please? 9. Hello. 10. I’ll get back to him.
中级商务英语词汇
Unit1 regular hours正常工作时间 f lexible hours 弹性工作时间freelance自由职业shift-work 轮班工作，倒班制part-time 兼职teleworking 电子化办公方式temping当临时工hot-desking 办公桌轮用office gossip [‘g?sip]办公室小道消息credit .赞扬，功劳consultancy [k?n‘s?lt?nsi] 咨询公司顾问公司brainpower n.智能managing director n.总裁，总经理（美国也称chief executive or president）delegate [‘d?l?g?t] vt.授权，分派工作 parental leave [p?‘rent l] 父母假，育儿假，照顾新生儿女假 scenarios [si‘na:ri?u] n.事态，局面 worst-case adj . 做最坏打算的 availability n.利用（或获得）可能性，可以利用的人（物），人员，物资保证 job-share分担工作specialist advice 专业咨询unit2 trade fair event 商品交易会coffee break 工间咖啡休息时间drinks evening 晚间酒会coaching event 专项体验训练活动useful contacts 有用的人际关系co-chair 联合总裁，主席Internal communication 内部交流post-it note 便条Network 建立关系网络networking 建立人际网，关系网maximise 最大限度的使用，发挥（maximize 美式） socializing 参加社交，交际corporate world [‘k?rp?r?t] 商界networking event （为职场人士建立人脉专门举行的）联谊活动 locals 当地人be spread out 分散在各地training and staff development 培训和员工发展 flexible working hours 弹性工作时间 company car 公司配给的汽车 opportunities to travel 旅游机会days off 几天短假opportunities for promotion 升职提拔机会 client service executive 客户服务主管 old and established 历史悠久 incumbent programme 岗位培训课程 promote from within 提拔内部员工 grow and maintain customer relationship 发展和维持客户关系 research and development and manufacturing 研发和生产 final salary pension scheme 按最终薪水给付的养老金计划non-cash reward 非现金形式的奖赏career goal 职业目标once-in-a-lifetime 千载难逢的，令人难忘的 senior management 高层管理人员 常见的与take搭配的短语： 1. take after 与……相像eg. The baby took after his mother. 2. take down 记下eg. Take down the notes while you are listening. 3. to be taken for 被误认为eg. to be taken for a foreigner
商务英语听说
Unit 3 Business Phone Calls ⅢSpeaking 1. Sample dialog one Edward and Elison are talking about how to make business phone calls effectively.\ 2. Sample dialog two Mark is calling Peter about something urgent, but Peter happens to be out for a meeting. 3. Sample dialog three Peter Dennis, sales representative, telephones the company called Diamonds Galore to speak with Mr. Frank and Sarah Smith receives the call. ⅣWords & Notes alternate-of-choice questioning strategy 交替选择提问策略 courteous adj. 彬彬有礼的，谦恭客气的 descend 降低身份，逐渐变成 project v. 表达，传达，表达……特点 specialize in 专门研究，专门经营 ⅤLanguage Focus 1.Could you tell me the number of the West Lake Travel Agency? 2.I’m just calling to tell you that the sales meeting has been put off till tomorrow. 3.What number are you calling? There’s no one by the name of Smith. Unit 4 Business Meeting ⅢSpeaking 1. Sample dialog one David, James and Julia are colleagues and they are having a meeting to arrange the Europe Sales Conference for their company. 2. Sample dialog two The heads of department of Brown Industries are discussing a proposal to introduce flexible wording hours. Mr. Brown chairs the meeting. 3. Sample dialog three Mark, John and Tony are having a meeting. They are discussing the sales strategies for the last quarter of the year. ⅣWord & Notes accommodate v. 容纳 anti-dumping n. 反倾销
新编剑桥商务英语(中级)课文翻译
新编剑桥商务英语（中级）课文翻译 BEC课文翻译 1、We wanna hold your hand 我们愿与你携手创业 带着浓厚的经营意识，加上一些进取精神，再来瞧瞧，哈!你拥有了一家连锁店!如果想自己开店、大展身手却又苦于缺乏经验，同时又不想在这个充满风险的昙花一现的独立法人世界中立足，那么开家连锁店不失为一个明智之举。然而你必须明白自己将从事何种性质的经营，这是至关重要的。特许经营就是由一方(授予特许经营者)授权允许另一方(加盟特许经营者)使用其商标或商号，并使用其一揽子经营理念。 那么特许经营背后所隐藏的主要理念是否结合了自己独立开店和为公司打工这两种理念?英国特许经营协会会长丹·阿齐尔回答说：“绝非如此，这是一种可笑的过于简单的看法。其实这还是由你来经营自己的公司，但是避免了一些风险，同时增加了别人的支持。”他指出，相比大多数遭受失败的独立经营者，只有0.9％的特许经营店以失败告终。 尽管如此，成为特许经销商不可能使那些极具冒险精神的人感到满足。它不适合那些不想循规蹈矩的人。达美乐比萨特许经销店的销售经理威廉姆·尤班克这样说道：“如果你充满开创冒险的精神，这种形式不适合于你。它是一种原则规约，一个必须遵守规则的俱乐部。虽说有一定的独立性——我们的特许经销商可以自己制定价格表，但我们对菜单的内容要求非常严格。这是在帮助下经营公司。” 阿丝特丽德·帕狄尔刚刚成为达美乐比萨店的特许经营者，她告别了律师生涯，和她的丈夫合开一家特许经营店。“与其把所有的时间和精力倾注到为别人卖命的工作中，不如投入于自己的公司中。”帕狄尔三十一岁时放弃了薪水可观、受人尊敬的律师职业，转而经营这家比萨店，并获得回报。公司收益颇丰，业务出现了增长。 当然如果你下定决心，白手起家地单干，你随时可以从总店分离出去，另立门户，发展特许经营店。 阿齐尔说，想要设立特许经营店的新公司数目与日俱增。“加入这个队伍的人数多得令人难以置信，他们年龄越来越小，投资越来越少，他们获得回报后进行更大的风险投资。”如果能够募集到起步经费，开设自己的特许经营店，就为冒险家一展身手提供了理想机会 2、Not sold on sales “你好!我在销售部工作。”这话来自一个不善于开场白的人。不是吗?至少听起来不像战斗机飞行员或是无国界医师组织的理事那么神气。不幸的是，在销售部门工作总是摆脱不了乏味的形象，并与无商不奸的概念紧紧相联。这些也是毕业生求职问题之所在。另一方面，营销——一种不那么直接的销售方式，作为职业选择更受青睐，而且在晚餐会上听起来也更体面。原因何在?东芝电器公司的人力资源部经理苏珊·史蒂文斯认为：营销工作“显得很风光”，并且毕业生们“期待从事创造性的活动，参加公关活动，经常旅行，享受免费的娱乐”。然而
中级商务英语听说Unit06
新编剑桥商务英语(BEC 中级 第三版)Module 6
Module 6 第六单元 6.1 Recruitment Vocabulary recruitment 招聘 migraine (headache) 周期性偏头痛 body-piercing studio 人体穿环工作室（一种从事人体美容的地方）take a sick day 请一天病假 sales position 销售职务 sales figures 销售数据 apply for 申请 go in for an interview 参加面试 arrange an interview 安排面试 automated messages 自动应答信息 lottery 彩票win～中彩票，中奖 pay off the rest of his mortgage 付清贷款余额 mortgage 抵押，按揭 disciplinary procedures 惩戒程序，纪律程序 take someone on 录用某人 walk out 离职，罢工 dismiss解雇 sack 解雇，炒鱿鱼 fire 解雇 lay off 使下岗（临时）解雇 resign 辞职 take voluntary redundancy 自愿裁员，自愿接受裁退 make redundant 裁员 give notice 预先通知（解雇、辞职等） applicant 申请人 flexible 灵活的，善于变通的 stationery 文具 personal correspondence 私人信件 pension 养老金 retirement 退休 6.2Emailing Vocabulary inbox 收件箱 check the inbox 检查收件箱
中级商务英语听说Unit01
[我的听写] [01:00.0-01:45.1] Right, if everyone is here,let's begin.I'd like to start by welcoming you all to this first meeting of Bay Project Management Group.As you all know,the purpose of this meeting is to dicuss the initial feasibility report which was completed last week. At the end of the meeting we should have a clear idea of how to proceed, But i'd like to hear what you all think befor we make any decisions decussions As you'll see from the agenda,there are four items for us discuss.Inter In terms of timing i know you are all busy with other projets too,so i would like to finish by 3:30. OK this first item on the agenda is overview the project plan, Alain, would you like to start? [02:11.9-02:33.1] Extract one Welcome to ATM,here is Colorads and to what I am sure will be the begining of the major new alliance. Today our purpose is to deal with reamining obstacles to our collaboration, and we 've drawn up an agenda consisting of three outstanding issues Extrat six Right, Let’s get down to the business, this mouth, besides the usual reports we've got the important additional items on the agenda a new assessment policy assiment ? for the department. I suggest we take that at the end and try to keep mouthly reports as brief as possible. 2.3
BEC剑桥商务英语(中级)真题答案
Test 1 1.Coaching CABDABC 2.buffet zone DCEBF 3.how to market yourself DACBBC 4.planning 19-23 BADAC 24-28 CDABC 29-33 DBCBB 5.customer services director: itself in c while seen from c those for with that c Test 2 1.good listener, better manager BCADDBC 2.finding the right people CBEAD 3.department store magic DCAACB 4.managing upwards 19-23DDACA 24-28CBAAD 29-33 CACDB 5.personal assistant of the year: that c only so c the how c out c will be Test 3 1.manage your boss CDABABC 2.sell,sell,sell DFCEA 3.trouble with teamwork DBCABC 4.human resources policy 19-23 DCACD 24-28 CACAB 29-33 DAABB 5.meetings that work: too c results by c so concerning c ones that about
c Test 4 1．T he Birmingham Alliance CABDABD 2．S taff apperaisals a director DFBAC 3．M arket entry-the pioneer AABCCB 4．B usiness meetings 19-23 CABDA 24-28 BDBAD 29-33 CACBD 5．W hen to recruit for c the of with c such c so type around it Test1 1.flacks is a UK-based BDCABCA 2.evaluating the performance of the board BAFDE 3.british companies cross the atlantic ABCBAD 4.promise of jobs 19-23 ACDDA 24-28 CBDCD 29-33 CCABDC 5.consumer behaviour :with c to c so these about although having c too that Test2 1.Successful time management CBACDBD 2.staff appraisals good preparations CFAED 3.problems in the it industry ABBACD 4.chairman’s report 19-23 CDACD 24-28 DBADC 29-33 DAACB
《商务英语听说》(第二版)unit11 to test III--the keys of listening practice
Unit 11. Enquiries and Offers Part A. intensive listening Phonetics: C B A B D Dictation: 1.we’d like to know if you have any specific requirements in mind. 2.our prices are usually decided on the size of orders. 3.our price is 4500 US dollars per metric ton, CFR London. 4.the minimum quantity required is 500kg at USD263 per kilo. 5.our clients find your price too high to be workable. 6.the declining market is very likely to result in a decreased price. 7.your enquiries are so large but we can only supply 4550 tons from stock now. 8.we have the offer ready for you: 5000 sets of Microwave Ovens KF100X at USD566 per set. Part B. Extensive listening Dialogues: A C B A B Conversation: Section A: F N N F T Section B: 1. a new range of\developed especially 2.of good quality\hand-sewn 3.particular design\high fashion 4.in the same ballpark 5.production capacity\punctual delivery Part C. Listening & Speaking Integration Conversation: Section A: D C B B B
商务英语中级阅读资料
For the markets, rate cuts are like a drug. They can inspire euphoria, but can also induce dependency. Markets, like addicts, need bigger and bigger doses to get the same effect. This has framed the market’s prognosis for the Federal Reserve, which toda y meets to decide on monetary policy. When it cut by 50 basis points in Septemb er, it sparked a huge rally. But cutting by only 25bp in October prompted a rel apse, as US stocks fell and credit tightened once more. With Fed governors admitting that the liquidity squeeze had intensified and traders betting on a recession, markets decided that another 50bp cut must be forthcoming. That sparked the latest rally. But that speculation is dimming: fu tures are pricing a cut of 25bp not 50bp. Why? Central banks sounded hawkish last week. The Bank of England cut the b ank rate but warned on inflation, and the European Central Bank, which was on h old, sounded closer to raising rates than cutting them. Most important, however, is employment data. The Fed is mandated to pursue full employment, so bad jobs numbers provide great cover for a big rate cut.
剑桥商务英语(BEC)中级阅读全真试题及答案
剑桥商务英语（BEC）中级阅读全真试题及答案 BEC中级阅读全真试题 READING QUESTIONS 1-45 PART ONE Questions 1-7 Look at the sentences below and the job advertisements on the opposite page. Which job does each sentence 1-7 refer to? For each sentence, mark one letter (A, B, C or D) on your Answer Sheet. You will need to use some of these letters more than once. Example:0 This post involves some secretarial duties. 0 A B C D 1 You will be responsible for the operation of a computer system. 2 You must be able to forecast what people will want to wear. 3 You will be able to work with people from many different countries and backgrounds. 4 You will have a qualification which covers two subject areas. 5 It is necessary to have worked in this sector before. 6 You will need to keep in contact with the headquarters of the organization. 7 The advertisement emphasises the need to have a suitable approach to important people. A BUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree. B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women's fashion and will hold a degree in design with a business studies component. C LEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential. D REGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate
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