高级商务英语口语教材Word版

高级商务英语口语目录

Lesson 1 Formal Verbal Communication in Business I

Lesson 2 Formal Verbal Communication in Business II

Lesson 3 Cross-Cultural Communication in Business

Lesson 4 Business Etiquette

Lesson 5 Contract English

Lesson 6 Negotiation English

Lesson 7 Business Reporting

Lesson8 Business News Reading

Lesson9 Interview English

Lesson One

Formal Verbal Communication in Business I

正式商业交流（1）–研讨会

Part I Objectives

Part II The How-Tos

Leading Seminars/ Questioning Techniques

?General procedures of a seminar/lecture

1) Self-introduction

2) Introduction of Topic

3) Describing sequences and timing

4) Highlighting information

5) Involving the audience

6) Giving instructions

7) Checking understanding

8) Asking questions

9) Clarifying questions

10) Evading questions

11) Inviting comments

12) Interrupting

13) Transitions

14) Reformulations

15) Closing

Language Reference

Self-introduction 自我介绍

Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecture because---

I have done research in / I have a special interest in / my experience is in

Introduction of Topic 话题介绍

In my presentation/talk/lecture today I shall be dealing with---

The subject of my ---- today is ----

What I'd like to do today is introduce/suggest/ analyse/ describe / explain

My topic/subject today is ---

I shall be dealing with 2/3/4…. main areas/topics/subjects today

Describing Sequences and Timing 程序介绍与时间安排

First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---

Next I shall---/after that I will take the opportunity of describing---/

Then we'll look at---

Finally I want to---

Highlighting Information 重点介绍

(Rhetorical questions)

So, what does that mean?/How can we interpret this?/What's the explanation for this?/What are the implications of these findings?

(Change of focus)

What that tells us is/What I'm suggesting is/What is clear is that

(Introducing auxiliary verb)

So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---

Involving the Audience 听者的参与

Let's have a show of hands, how many of you agree with ----I'm sure we all know what it's like to---

Let me ask you spend a couple of seconds thinking about---Well, what would you do, I wonder---

Just look around the room and take a note of /how many men are wearing a tie---/how many people are wearing

jeans---/the average age of the participants

Giving Instructions 给予指示

For this exercise, we are going to work in pairs: groups of 3/4/5

Make a note of these words/figures

Read the paragraph on page ---

Please note that I shall be timing the exercise and you have exactly 7 minutes

Now complete the questionnaire and put your name in the top left-hand corner

Checking Understanding 随时观察听者反映

Is everyone with me so far?

Are there any questions at this stage?

Would anyone like me to run through that again?

If you have any problems with the detail, don't worry because all the information is in your handout

Asking Questions 询问问题

Direct questions/open-ended:

What/why/how/where/when

Closed questions :

Do you/did you

Delicate questions:

I was wondering if/ could I ask you/ would you mind telling me/if it's not indiscreet I'd like to know/might I ask/may I ask

Clarifying Questions 澄清问题

So you want to know about---/is it the figures that worry you/ when you say---do you mean---/If I've understood the question you want to know about---

Evading Questions 回避问题

That's not really my field---/ that's a bit outside the scope of today's topic/ I haven't got the precise information with me today/ that's not really for me to say/I'd need notice of that question to answer you in full/this is not really the place to discuss that matter/ perhaps that's a question for another meeting

Inviting Comments 鼓励并听取意见

Has anyone got any questions at this point?

Would anyone like to comment on that?

Does anyone disagree with my last point?

Can anyone confirm my experience?

If nobody has any questions then I'll move on

Interrupting 中断

I'd like to discuss it further, but I think it's time to move on

Could I just stop you there---

If I might just add----

I'm sure we'd all agree, but perhaps we should get back to the main point

Transitions 过渡

If we could now turn to---/my next point is---/ what I want to do next is ---/ let's move on to---/that completes my analysis of---/so, now we are going to----

Reformulations 总结

If I might just go over that again---/so, in summary---/ just to remind you of the key facts/the main points/ the advantages of---/my main arguments were---

Closing 结束

Thank you for listening to me today

I hope you have found my presentation useful

Thank you for your attention

Questioning Techniques 提问技巧

Reasons for asking questions:

To obtain information

To find out the opinions of other people

To ask other people to contribute ideas

To find out the reasons behind events

To seek confirmation

The status of the questioner

The questioner may have an official need to ask questions - work-role, legal power, etc., or the questioner may have an entirely personal curiosity to satisfy. If the role is official, the questioner needs to choose the questioning style with care in order to produce the required results. Questioning can be quite a threatening activity in some circumstances. For example, if the questioner wants information , then the person who has that information may feel that s/he is being asked to give up something that represents an advantage. If the questioner is merely curious in a social setting , then the important point is the level of delicacy of the question. In most cultures, very personal details such as how much money we earn is too private to form the subject of questions by others.

Choices of question style

Closed v. open

Closed questions permit only 'yes'/'no' answers. They may therefore be more threatening than open questions because they leave no room for expansion or explanation. The questioner needs to decide if it would be more tactful to ask:

Have you finished that report yet?

Or

How are you getting on with that report?

The first question implies that the report is now due; the second merely asks for a progress statement. The open question allows the respondent to elaborate and does not have overtones of authority.

Wh- type questions

Questions starting with question words: what, when, why, who, how, are open questions but they are also very direct. Too many questions like this have the flavour of an interrogation and may make the person being questioned feel uncomfortable. It may be necessary to preface the questions with phrases that show the questioner is aware of the intrusiveness of the question:

May I ask you…

Could you tell me…

Would you mind te lling me…

I wonder if I could ask you….

I would be interested in knowing…

If it's not indiscreet, may I ask ….

I know it's not really my business, but….

Facilitative styles of asking questions

If the intention of the questioner is really to prompt the interlocutor in disclosing information freely, then question techniques may not be appropriate at all. Instead it might be better to echo and to reformulate in order to give the interlocutor the opportunity to expand.

Illustrative dialogue

A. Well, I live in a flat in a rather poor part of town.

B. Poor part of town…?

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Lesson 5 Contract English Lesson 6 Negotiation English Lesson 7 Business Reporting Lesson8 Business News Reading Lesson9 Interview English

Lesson One

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詹妮．罗斯：是的，凯特，我已经检查过了。 KATE MCKENNA： Sorry, Jenny, it really is very important. 凯特．麦凯纳：詹妮，不好意思，不过这次会议真是太重要了。 DON BRADLEY： Good morning! 堂．布拉德利：早上好! JENNY ROSS： Hello, Don. 詹妮．罗斯：你好，堂。 DON BRADLEY： Is everything ready for the big day? 堂．布拉德利：这不过个大日子，都准备好了吗？ JENNY ROSS： I think so. 詹妮．罗斯：我想是的。 KATE MCKENNA： Don, I' m worried about the last part of the presentation. Can we talk? 凯特．麦凯纳：堂，我对演示的最后一部分有点担心。我们能谈谈吗？ **** MR. SAKAI： Thank you very much for collecting me. 酒井先生：非常感谢你来接我。 CLIVE HARRIS： It' s a pleasure. Don' t mention it. .[,prezn'tein]n表演 克莱夫．哈里斯：乐意效劳。没什么的。 CLIVE HARRIS： Is your hotel okay?

商务英语口语教材presentation

CHAPTER 5 (spontaneous), while “going to” -- intentions. ex. I am going to go scuba diving in summer holidays. (definite) I will go shopping this weekend. (maybe/not 100% sure).

The purpose of this presentation is to enable each department to build a good working relationship. You can also say... 1. The importance of this presentation is... 2. The objective of this presentation is... Conversation: Questions: 1. Have you ever made a presentation? 2. What was the purpose of the presentation? 3. What was the most difficult part in your presentation? discussion on sales and profit A: What’s the purpose of this presentation? B: The purpose of this presentation is to enable each to build a good working relationship. A: Sounds good. Why did you pick that topic?B: It’s for our company to succeed . CHAPTER 5 WHY YOU ARE GIVING THIS PRESENTATION

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简单商务英语口语对话 介绍篇： 1） A：I don't believe we've met. B：No, I don't think we have. A：My name is Chen Sung-lim. B：How do you do? My name is Fred Smith. A：我们以前没有见过吧？ B：我想没有。 A：我叫陈松林。 B：您好，我是弗雷德?史蜜斯。 2） A：Here's my name card. B：And here's mine. A：It's nice to finally meet you. B：And I'm glad to meet you, too. A：这是我的名片。 B：这是我的。 A：很高兴终于与你见面了。 B：我也很高兴见到你。 3） A：Is that the office manager over there？ B：Yes, it is， A：I haven't met him yet. B：I'll introduce him to you . A：在那边的那位是经理吧？ B：是啊。 A：我还没见过他。 B：那么，我来介绍你认识。 4） A：Do you have a calling card？ B：Yes, right here. A：Here's one of mine. B：Thanks. A：您有名片吗？ B：有的，就在这儿。 A：喏，这是我的。 B：谢谢。 5） A：Will you introduce me to the new purchasing agent？ B：Haven't you met yet？ A：No, we haven't. B：I'll be glad to do it. A：请替我引介新来负责采购的人好吗？

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课题一·商务英语交谈常见的几种情况 1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。 How are you? 你好吗? How is the project going on? 项目进行顺利吗? 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。We'd like to have the meeting on Thu Oct 30. same time. 十月三十号(周三),老时间,开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。 Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any question on this. 有任何问题,欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。

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“商务英语口语”课程教学大纲 教研室主任：王海霞执笔人：王义 一、课程基本信息 开课单位：外国语学院英语系 课程名称：商务英语口语1 课程编号： 英文名称：Spoken Business English 1 课程类型：专业基础课 总学时：36 理论学时：实验学时： 学分：2 开设专业：英语（商务） 先修课程：英语口语1、2 二、课程任务目标 （一）课程任务 本课程是英语（商务方向）的必修课程之一。该课程将基本英语口语训练与国际商务知识、沟通交流相结合，通过开展大量的商务情景模拟交往训练培养商务英语口语表达能力，这是一门实践性很强的综合应用性课程。本课程以技能训练为主，突出交际实用性，训练学生参与对外贸易过程中各个环节的磋商能力，掌握商务英语听、说基本技能，能用英语进行一般对外经贸商务活动与贸易洽谈活动，外事接待活动等，成为具有优秀的商务英语应用型人才。 （二）课程目标 在学完本课程之后，学生能够： 1、掌握商务英语听说及口头表达的基本技能； 2、培养英语思维习惯，从而培养在具体的工作、生活情景下正确运用语言的技能； 3、能够掌握商务英语会话中的专业术语、常用词汇、惯用句型表达方式； 4、以正确清楚的语音语调发音，用英语进行一般对外业务谈判和生活接待； 5、能将课堂所学内容灵活运用到商务活动中，以胜任用英语从事国际贸易工作。

总之，学生通过学习，应能够比较自如地运用所学的有关专业知识，并将其转化为职业技能，有效地培养学生的创新思维和独立分析问题、解决问题的能力。 三、教学内容和要求 Unit 1 Connections 本单元由一些常见的商务英语词汇开篇，对如何接听电话进行了训练，同时对中西方文化差异在商务情境中的体现及影响进行了探讨。最后对商业情境下进行自我介绍进行训练。学生应掌握相应的词汇及句子表达，了解文化差异对商务活动的影响。 Unit 2 The Company 本单元介绍了如何描述不同性质的企业以及其不同的运作方式，介绍了三叶草组织。就如何召开企业会议、在会议中如何提问、反驳及讨论进行了模拟实景演练。对目前企业存在的吸烟及出差焦虑症进行了探讨，模拟了接待客户的商务情景。重点是对商务会议的模拟及口语训练。 Unit 3 Money 本单元介绍了与货币相关的常用词汇，练习了数字的读法与写法，重点及难点是把握如何用英语描述商务图表，如何在商务交际中打破僵局。 Unit 4 The Market 本单元教学内容为与市场营销相关的词汇，商业提案的接受与拒绝，广告的撰写以及如何安排客户行程。通过参与情景商务模拟，学生应掌握礼貌拒绝的方式，广告撰写的步骤和与客户就其行程进行交流的技巧。 Unit 5 Management 本单元的教学重点为：掌握开放性问题和封闭性问题，通过情景模拟了解面试的技巧和方法，掌握X理论和Y理论，体会不同文化中人们进行交流的方式差异。语音语调对对话结果的不同影响是教学难点。 Unit 6 The Customer 本单元介绍了在销售中的常用词汇，通过情景模拟练习如何进行商务谈判。学生应掌握一定的商务谈判技巧，认识到谈判中常见的问题。教学难点是在餐厅中菜名的翻译和使用以及如何点餐。 Unit 7 Production 本单元介绍了与生产相关的词汇，通过学习，学生应体会正式与非正式的语言风格，通过讨论了解形成有效工作小组的方法，掌握谈论兴趣爱好的方法。