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APQC_Education PCF_3.0.1e

Version 3.0.0E ? February 2014

Version 3.0.1E

PROCESS CL ASSIFICATION FR AME WORK SM

FOR EDUCATION

THE FRAMEWORK FOR PROCESS IMPROVEMENT

Experience shows that benchmarking’s potential to drive dramatic improvement lies squarely in making out-of-the-box comparisons and searching for insights not typically found within intra-industry paradigms. To enable this beneficial benchmarking for K-12 Education, the APQC Process Classification Framework SM (PCF) for Education serves as a high-level enterprise model that allows educational organizations to see their activities from a cross-functional process viewpoint.

The original PCF was created in 1992 by APQC and a group of members, and the framework has

experienced more than a decade of creative use by hundreds of organizations worldwide. The PCF for Education will continuously be enhanced as further definitions, processes, and measures are defined that are related to process management and improvement. This latest version for October 2014 incorporates changes and details established since the last update in 2013. Please visit us online at https://www.wendangku.net/doc/3015543765.html, periodically for updates. The PCF for Education is available for educational organizations of all sizes at no charge by visiting https://www.wendangku.net/doc/3015543765.html,/pcf . (A standard cross-industry PCF for other organizations can be found at https://www.wendangku.net/doc/3015543765.html,/pcf ).

The PCF enables organizations to understand their inner workings from a horizontal process viewpoint, rather than a vertical functional viewpoint. The PCF does not list all sub-processes within a specific organization, and every process listed in the framework may not be present in every organization. However, the highest level for Enterprise Architecture would remain the same.

APQC would like to acknowledge the following organizations for their participation and help in revising and updating this latest version of the PCF for Education: Aldine ISD, TX; Arlington Public Schools, VA; Cypress-Fairbanks ISD, TX; Fort Bend ISD, TX, Harlingen CISD, TX; Klein ISD, TX, Lynchburg City Schools, VA, McAllen ISD, TX; and Washoe County Public Schools, NV.

INTERPRETING THE PCF

Category: T he highest level within the PCF is indicated by whole numbers (e.g., 4.0 and 5.0). P rocess Groups: A ll PCF items with one decimal numbering (e.g., 4.1 and 5.1) are considered a process

area.

Process: All PCF items with two decimal numberings (e.g., 4.1.1 and 5.1.2) are considered

processes.

Sub-Processes: Items with three decimals (e.g., 4.1.2.1 and 5.1.2.1) are considered activities within a

process.

T ask: Items with four decimals (e.g., 4.1.2.3.1 and 5.1.2.2.1) are considered tasks within an

activity.

Example: Design and Manage Operations (Category) (4.0) Plan for and manage student enrollment (Process Group) (4.1) Manage student enrollment (Process) (4.1.1) Conduct demographic analysis (Sub-Process) (4.1.1.1) Develop long-range demographic forecast (Sub-Process) (4.1.1.2) Develop performance measures for admissions and placements (Task) (4.1.2.3.1)

APQC EDUCATION PCF: LOOKING FORWARD

The APQC Process Classification Framework is an evolving model, which APQC will continue to enhance and improve regularly. Thus, APQC encourages comments, suggestions, and more importantly, the sharing of insights from having applied the APQC PCF within your organization. Share your suggestions and experiences with the PCF by e-mail to: ctalasek@https://www.wendangku.net/doc/3015543765.html,.

ABOUT APQC EDUCATION

Founded in 1977, the American Productivity and Quality Center’s 76 employees serve over 750 of the Fortune Global 1000 companies, as well as numerous government, healthcare and other private sector organizations. APQC is the leading resource for process and performance analytics, best practices, process improvement, and knowledge management, providing leaders with methodology to transform their organizations.

APQC Education was developed in 1996 with the vision of utilizing the same strategies that had transformed businesses to enhance the U.S. education system. Since then, APQC Education has worked in the U.S. as well as Canada and Australia, helping public school districts, charter schools, regional service centers and state departments in identifying improvement opportunities in routine operations, administrative and academic processes.

Led by a top notch team with decades of combined experience helping districts, our work at APQC Education is not based on ideology, politics, or theories, but on a practical methodology that has worked on other sectors business, healthcare, and government to name a few. Since 1977, the American Productivity and Quality Center has used this approach to help thousands of global organizations, and now hundreds of school districts increase productivity, quality, and effectiveness.

Version 3.0.0E ?

October 2014

2.0Develop, Deliver,and Assess Curriculum, Assessment,and Instruction

3.0

Design

and Deliver

Student Support

Services

4.0Design and Manage Operations

5.0Manage Student and Stakeholder Relationship and Engagement 1.0

Develop District Vision and Strategy

>>>>>>>>>>>>MANAGEMENT AND SUPPORT SERVICES

8.0 Manage Financial Resources

12.0 Develop and Manage District Capabilities

11.0 Manage External Relationships

10.0 Manage Enterprise Risk, Compliance, and Continuity of Operations (Resiliency) 9.0 Acquire, Construct, and Manage Facilities

7.0 Manage Information Technology 6.0 Develop and Manage Human Capital

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