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Case Study 案例分析

Case Study 1

Praising Japanese in Public Workplaces

(在工作场所当众表扬日本人)

琼斯先生(美国经理)当众表扬苏琦木拓(日本员工)工作做得很棒,本以为苏琦木拓会高兴的接受,却不料…..

Case description:

American: Mr. Sugimoto, I have noticed that you are doing an excellent job on the assembly line. I hope that the other workers notice how it should be

done.

Japanese: (He is uneasy). Praise is not necessary. I am only doing my job. (He hopes other Japanese workers do not hear.)

American: You are the finest, most excellent, dedicated worker we have ever had at the Jones Corporation.

Japanese: (He blushed and nods his head several times, and keeps working.)

American: Well, are you going to say “thank you,” Mr. S ugimoto, or just remain silent?

Japanese: Excuse me, Mr. Jones … May I take leave for five minutes?

American: Sure. (He is annoyed and watched Sugimoto exit). I can’t believe how rude some Japanese workers are. They seem to be disturbed by praise

and don’t answer you … just silent.

Questions for discussion:

1.Why was the conversation between Mr. Jones and Mr. Sugimoto not so

pleasant?

2.Why did they have such different reactions towards praising in public

workplaces?

3.If you were Mr. Sugimoto, would you accept praise from Mr. Jones in public

workplaces?

4.If you were Mr. Jones, how would you deal with the situation more

appropriately?

Case Study 案例分析

(共5页)