shopping activity情景英语活动方案
Programme of Activity
Activity theme:Shopping
Activity time:April the four in the afternoon
Activity address: Joey’s House
Participant:Joey Lily Cyndi Jason Ranya
The mode of activity:Scenario simuation
Role assignment: salesperson; customer;
Match Area Controller:C.Y.
Part 1: Clothing Shop
salesperson: Joey Lily
customer:Cyndi&Yuan;Ranya and Qing;
Judge:Jason Paul
Controller: Hong
Material:jacket;shirt;dress;coat;gloves;shoes;skirt;jeans;sweater;scarf ;shorts;bag;sports wear;
Cyndi and Yuan into:
Joey: Can I help you?
Cyndi:Yes.I am looking for a new dress.I want something real beautiful which I can wear at the party.
Joey: I see. What size are you?
Cyndi: I am size 6.
Joey: What about this white dress?It is very fashionable.
Cyndi:Well,I don’t really like the color very much. Joey:What about the pink one?
Cyndi:It looks nice.Can I try it on?
Joey:Certainly.This way,please.
Cyndi wearing the pink dress.
Cyndi:It fits perfectly.Mum,what do you say?
Yuan It’s very smart.:I like it.
Cyndi: Thanks,mum…I need a hat to match the dress.
Joey:Yes,what color do you want?
Cyndi:I want the white one.
Joey:What about this type?
Cyndi:That is not quite what I had in mind.
Yuan:Let us go another place and have a look. Cyndi:How much is this dress?
Joey: One hundred Yuan.
Cyndi: Can you come down a little?
Joey：That’s the best I can do.
Cyndi: Ok,I take it.Can you wrap it for me,please? Joey:That is all right.
Joey putted clothes into the bag.Cyndi and Yuan left.
At the Paule time:
Ranya and Qing into:
Lily:May I help you?
Ranya: I’m just looking, than ks.
Lily:Take your time.Please let me know if you need any help. Ranya:Ok.
Ranya:Mum,does this skirt suit you?
Qing: The fit isn’t good.The dress is too small for me.
Ranya:What about this one?
Qing:I like the color very much.It is a lovely dress.
Talked with Lili: May I try it on?
Lily: Certainly. The fitting room is over there.
Qing fitting.
Lily picked up a pair of blue trousers,she gave Ranya.
Lily: It seems to fit you very well.Do you want to try it on?
Ranya:I am sorry I did n’t like it.
Lily picked up a pink skirt.
Lily: What about this one? It’s a lovely dress, it’s very smart. Short skirts are in fashion now. Would you like to try it?
Ranya:Yes,but I think I ’ll look arount some more.
Lily:That is all right.Take your time,please.
Qing came out of fitting room.
Ranya: Oh,that is very beautiful.
Qing:Really?
Ranya:Yes,of course.It is really elegant.
Ranya Talked with Lily.
Ranya: How much is it?
Lily:150元
Ranya: That’s way too much money .I can't afford it.Can you come down a bit?
Lily: That’s almost cost price. Take it or leave it.
Ranya:Well,I will think about it.
Lily:OK,call if you need me.
Ranya and Qing left.
Part 2:Sprots shop
salesperson: Cyndi Ranya
customer: Jason Joey
Judge:Lily
Controller: Qing
Material: table tennis; badminton;racket;squash; bicycle;ice skates;skateboard.darts;darts boards
Jason and Joey into:
Jason: Hi,Joey!
Joey: Hi,Jason!
Jason:What do you come here?
Joey:I want to play badminton,but I don’t have a racket. Jason:Oh! Do you want to buy the racket?
Joey: Yes! I do. What brings you here?
Jason:I need a new basketball.
Joey:Let us do it together.
Jason:OK.
Cyndi: Can I help you,sir?
Jason: I want to buy a basketball.
Cyndi: I am sorry! We are out of basketball.
Jason: But I need a new basketball. Can you get me one? Cyndi:I am sorry! I can not do.
Jason:Oh,my god!What should I do?
Joey:Would you like to play badminton together with me?
Jason:I am afraid so.
Joey talk with Ranya.
Joey:I want to buy badminton racket.
Ranya: What about this one?
Joey: Do you have a red one?
Ranya: Yes, we have. Let me show you.
Joey: How much is it ?
Ranya:100 yuan.
Joey: Can you make it cheaper?
Ranya:I am afraid I can not.
Joey: All right. I think I’ll take it.
Ranya:Let me wrap it up.
Joey: Thank you.
Joey talked with Jason:Let us go!
Joey and Jason left.
Cyndi:What is the matter with you,Ranya?You don’t look well. Ranya:I have got a headache and I feel chilly.
Cyndi:Hey,you are very,sick.You are not fit for work right now.Go home and relax.
Ranya:No,I can not. I am working now.
Cyndi:Don’t worry about your work.I will ask for leave fo you. Ranya:It is very kind of you.
Cyndi:Have a good rest.
Ranya:Bye.
Cyndi:Bye.
Part 3:Stationery Store
salesperson: Jason Paul
customer: Lily Cyndi
Judge:Joey Ranya
Controller: Yuan
Material: pen;pencil;school bag;book;computer;glue;paper;ruler; Scissors;pencil-case;notebook;crayon;map;whiteboard
marker;calculator;ink;
Lily and Cyndi into:
Jason:What can I do for you?
Lily:I want to buy a shoolbag for my younger sister.She is going to elementary school.
Jason: Do you like this bag?
Lily:Cyndi,do you like it?
Cyndi:I didn’t like it.I want to buy a blue bag.
Lily talked with Jason:
Lily：Do you have this in blue?
Jason:Yes,wait a moment please.
Jason talked with Paul.
Jason:Would you mind giving the blue bag for me?
Paul:Do you mean this one?
Jason:Yes,thank you.
Jason talked with Cyndi.
Jason:Do you like it?
Cyndi:Yes.I Liked it. Could I have a try?
Jason: Certainly.
Cyndi tried the bag.
Cyndi: This is just my size.I take it,Lily.
Lily: How much is it?
Jason: 80 yuan.
Lily: Can you wrap it?
Jason:Yes, will you hang on a minute?
Lily:Ok.
Lily talked with Paul.
Lily:Can I use your bathroom?
Paul:I am sorry,there is no bathroom.
Lily:Where should I go?
Paul:Go down this street,the bathroom is between the hospital and the bank.
Lily:How far is it?
Paul:It can’t be more than 100 meters.
Lily:I think I can’t find it.Can you help me?
Paul:I want to help you,bue I am working now.
Lily:Than’s okay,I will go by myself.
Lily:Cyndi,you wait for me,I’ll be back soon.
Cyndi:Oh,take your time.
Lily left.
Cyndi: Let me have a look at this watch.
Paul:Do you mean this one?
Cyndi:Yes. Would you mind if I try this on?
Paul:No, not at all.
Cyndi tried the watch.
Cyndi: Do you have this in blue?
Paul:I am sorry!This watch is not blue.
Cyndi:Could you tell me how much this is?
Paul: In the neighborhood of 500 yuan.
Cyndi: That’s too expensive for us.Could you bring the price down? Paul:This model’s less expensive than that one. It’s only 300 yuan. But, of course, it’s not as good as the expensive one.
Cyndi:I don’t like this model, the other model’s more expensive, but it’s worth the money.Can we buy it on installments?
Paul:I am sorry.I can not do.
Cyndi:We can’t afford all that money.
Paul: Take it or leave it.
Lily and Jason came back.
Jason:I am sorry to have kept you waiting.
Lily:That is all right.Are you ready?
Jason:Yes,here are you.
Lily:Thank you.
Lily and Cyndi left.
Part 4: Happy Hour- Coffee shop
Qiu: Welcome to the coffee shop.
What would you like,sir?
Jason:I want a cup of orange juice.
Qiu: Yes sir! Wait a moment please.
Drink:Tea;soda;ice-cream;orange juice;milk;
Fruit:apple;orange;grape;peach;strawberry;cherry;pear;pineapple;ma ngo;
Game Rules 游戏规则
活动要求：
全场使用英文，可讲可背可照稿念，以意思表达清楚作为评审标准。Part 1,2&3参与者基础分为100分，意思表达清楚者不扣分。无任何表达或以中文表达者，一次扣10分，扣完则止。Part 4为自由发挥部分，意思表达清楚者可吃可喝还可兜着走，表达不清楚或无法表达者只好吞自己的口水充饥止渴了。
评委职责：要求必须听懂并理解被评核对象的表演内容，并根据环节中角色的表现，逐句评核并判断该角色是否按要求完成任务，对未完成者，作出扣分处理。
奖惩标准：
满分者为优，奖励现金100元；
80分以上者为良，奖励现金50元；
60分以上者为合格，奖励现金20元；
60分以下者不论级别，激励于英语练习题一份，必须完成。
*（以上奖金由各家长出资。英语练习题由组委会统一提供。）
集体优秀则由家长共同商议是否奖励，可以聚餐或其他形式体现。
酒店英语对话
1、Have you a reservation? 您预定过了吗？ 2、May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier’s desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 6、Housekeeping, may I come in? 客房服务员，我可以进来吗？ 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I’m not disturbing you. 我希望没有打扰您。 9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。我马上送来。 10、I’ll send for an electrician( doctor...) 我给您请电工（大夫……）。 餐饮部： 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？ 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？ 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单，请签字。 前厅常用英语 欢迎和问侯语 1）good morning (afternoon,evening),sir(madam).2)how do you do!how do you do!glad to meet you.3)how are you ?fine,thanks.and you?4)welcome to our hotel.5)wish you a most pleasant stay in our hotel.6)i hope you will enjoy your stay with us.i hope you enjoy your stay with us.i hope you have enjoyed your stay with us.7)have a good time. 电话用语 8)good morning.this is concierge(bussiness center,reservation,front desk...),benson is speaking.may i help you ?9)sorry,i\'ve dialed the wrong number.10)may i speak to your general manager?11)sorry.he is not in at the moment.12)would you like to leave a message?13)pardon?i beg your pardon? 祝贺语 14)congratulations!15)hppy birthday!16)hppy new year!17)merry christmas!18)have a niceholiday!19)wish you every sucess! 答谢和应答语 20)thank you very much.21)thank you for your advice(information,help).22)it\'s very kind of you. 23)you are welcome.24)not at all./don\'t mention it.25)it\'s my pleasure./with pleasure./my pleasure.26)i am at your service. i\'malways at your service.27)thank you for staying in our hotel.28)thank you for your understanding. 道歉语 29)i\'m sorry./i\'m very sorry.30)excuse me.31)i\'m sorry.it\'s my fault.32)sorry to have kept you waiting.33)sorry to disturb you.34)excuse me for interrupting.35)i\'m sorry about this36)i apologize for this.37)that\'s all right./it doesn\'t matter./it\'s nothing./let\'s forget it. 征询语 38)may i help you? yes,please.39)what can i do for you?40)is there anything i can do for you?41)please let me know if there is anything else i can do for you.42)please wait a moment(minute).43)may i use your phone? yes, of course./certainly. 指路用语 44)go upstairs/downstairs.45)it\'s on the second(third...)floor.46)excuse me.where is the washroom(restroom)?47)excuse me.where is the elevator(lift,clinic,restaurant)?48)this way,please.49)after you,please.50)turn left/right.51)it\'s in the lobby neat the main entrance.52)go straight ahead.53)go down to the lobby.54)turn left at the first corner.55)sorry ,i\'m not sure.if you\'ll wait a minute,i\'ll be glad to find out for you. 提醒用语
酒店情景英语对话LIST
Remark n.陈述、言语Nerve n.神经 Realization n.实现Operation n.经营 Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发 Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性 smart α.活泼的、精明的appearance n.外表 good manners 彬彬有礼adaptability n.适应性figure n.数字 settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚 financial α.财政的、财经的satisfaction n.满意
Reservation n.保留、预定 Suite n.套房 Roman α.罗马的 Presidential α.总统的 Confirm υ.进一步确定、证实Discount n.折扣 Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用charge υ.收费 reservationist n.预订处值班员deluxe n.豪华 list n.表、目录、名单 rate n.价格等级 flight n.飞行、航班conference n.会议 guarantee υ.保证 check n.支票 Doorman. 门卫人员 Tag n.标签 registration n.登记、注册receptionist n.接待员 bellman n.应接员 prefer v.喜欢 recommend v.推荐、介绍、建议tiring a.使疲劳的
酒店英语情景对话精编版
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
餐厅英语情景对话-必备
餐厅英语情景对话 Dialogue 1 A: What can I do for you, sir? 先生，您要来点什么？ B: What have you got this morning? 今天早上你们这儿有什么？ A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕点、各种茶点等等，应有尽有。 B: I’d like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。 A: Any cereal, sir? 要来点谷类食品吗，先生？ B: Yes, a dish of cream of wheat. 好的，来一份麦片粥。 A: And eggs? 还要来点鸡蛋什么的吗？ B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。 A: How do you want your eggs? 您喜欢鸡蛋怎么做？ Ｂ: Fried, please. 煎的。 A: Anything more, sir? 还要什么别的东西吗，先生？ B: No, that’s enough. Thank you. 不要了，足够了。谢谢。 Dialogue 2 (A couple waiting to be seated in a crowded restaurant) （一对夫妇在拥挤的餐厅外等待就座） A: Do you have a reservation, sir? 请问您订位了吗？先生，太太？ B: No, I am afraid we don’t. 没有。 A: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗？ B: No，thanks. We’ll come back later. May I reserve a table for two? 不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗？ A: Yes, of course. May I have your name, sir? 当然可以。请问先生贵姓？ B: Bruce. By the way. Can we have a table by the window? 布鲁斯。顺便，我们可以要一张靠近窗口的桌子吗？ A: We’ll try to arrange it but I can’t guarantee, sir. 我们会尽量安排，但不能保证，先生。 B: That’s fine.我们明白了。 (Half an hour later, the couple comes back.) 半小时后，布鲁斯夫妇回来了。 A: Your table is ready, sir. Please step this way. 你们的桌子已经准备好了，先生，太太。请往这边走。 Dialogue 3
酒店英语情景对话
酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
酒店情景英语试卷
酒店情景英语测试卷 一.Translate the following phrases.(20 points) 1.家外之家 2.前厅 3.长途电话预订 4.多功能厅 5.办手续 6.保龄球房 7.普通航空信 8.在外汇兑换台 9.兑换水单 10.大堂副理 11.in the peak seasons 12.floor attendant 13.soft berth 14.walk-in guest 15.shuttle bus 16.special express 17.an indoor patio with drinks https://www.wendangku.net/doc/4a13822747.html,prehensive communication facilities 19.a tough job 20.settle accounts 二.Put the following sentences into Chinese or English.(10 points) 1.Could you give me the flight number, please, in case the plane's late? 2.We usually have high occupancies in the peak seasons. 3.你准备用现金，还是用信用卡付款？ 4.我妻子还几次被装货的电梯声吵醒。 5.根据我们的规定，凡过中午十二点还没腾出的房要收半天房金。 三.complete the following dialogue.(30 points) 1.A: ___________________________ .Could you change a room for me? B: ___________________________ ,sir? A:There's something wrong with the window of Room 305.It ___________________________ and therefore I couldn't_____________.
酒店英语情景对话经典
A: What can I do for you, sir? 先生,您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么? A: Fruit juice, cakes and refreshments, and everything. 水果汁,糕点,各种茶点等等,应有尽有. B: I'd like to have a glass of tomato juice, please. 请给我来一杯西红柿汁. A: Any cereal, sir? 要来点谷类食品吗,先生? B: Yes, a dish of cream of wheat. 好的,来一份麦片粥. A: And eggs? 还要来点鸡蛋什么的吗? B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要,再来一份熏猪肉和鸡蛋,我喜欢熏猪肉松脆一点. A: How do you want your eggs? 您喜欢鸡蛋怎么做? B: Fried, please. 煎的. A: Anything more, sir? 还要什么别的东西吗,先生? B: No, that's enough. Thank you. 不要了,足够了.谢谢. Dialogue 2 (A couple waiting to be seated in a crowded restaurant) (一对夫妇在拥挤的餐厅外等待就座) A: Do you have a reservation, sir? 请问您订位了吗?先生,太太? B: No, I am afraid we don't. 没有. A: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉,餐厅已经满座了.约要等30分钟才会有空桌.你们介意在休息室喝点东西直至有空桌吗? B: No,thanks. We'll come back later. May I reserve a table for two? 不用了,谢谢.我们等一会儿再来.请替我们预定一张二人桌,可以吗? A: Yes, of course. May I have your name, sir? 当然可以.请问先生贵姓? B: Bruce. By the way. Can we have a table by the window? 布鲁斯.顺便,我们可以要一张靠近窗口的桌子吗? A: We'll try to arrange it but I can't guarantee, sir. 我们会尽量安排,但不能保证,先生. B: That's fine. 我们明白了. (Half an hour later, the couple comes back.) 半小时后,布鲁斯夫妇回来了. A: Your table is ready, sir. Please step this way. 你们的桌子已经准备好了,先生,太太.请往这边走. Dialogue 3 A: Waiter, a table for two, please. 服务生,请给我一张两人的桌子. B: Yes, this way please. 好的,请跟我来. A: Can we see the menu, please? 能让我们看一看菜单吗? B: Here you are. 给您. A: What's good today? 今天有什么好吃的? B: I recommand crispy and fried duck. 我推荐香酥鸭. A: We don't want that. Well, perhaps we'll begin with mushroom soup, and follow by some seafood and chips. 我们不想吃香酥鸭.或许我们可以先吃蘑菇汤,然后再要点海鲜和土豆片. B: Do you want any dessert? 要甜品吗? C: No dessert, thanks. Just coffee. 不,谢谢. 咖啡就行了. (After a few minutes.) 过了一会儿.
酒店电话订房英语对话
酒店电话订房英语对话 如何用英语打电话订房情景对话篇一 C：Good morning, this is the Front Desk.May i help you,sir?早上好，这是前台。需要我帮忙吗,先生? G：yes,i'dlike to reserve a room. 是的，我想要订个房间 C：Thank you,Sir.For which date? 谢谢，先生。订哪一点的? G：From November 9th 11月9日起 C：For how many nights? 住几晚? G：For two nights. 两晚 C：How many guests will there be in your party? 有多少人和你一起? G：Just my wife and i 仅仅和我的妻子 C：Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的? G：A twin，please 两张单人的吧 C：Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer? 能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种? G：We'll take the one at RMB15OO Yuan. 我们要1500的那间吧 C：Certainly,sir.Could you give me your name,please? 好的，先生，请你告诉我你们的姓名吗? G： Yes,it's John Davis,D-a-v-i-s. 是的，约翰戴维斯，D-a-v-i-s. C：Mr.Davis.May I have your phone number,please? 戴维斯先生，你能告诉我你的电话号码吗? G：Yes,the number is 01-5639-1875. 电话是01-5639-1875 C：What time do you expect to arrive,sir? 什么时候到呢，先生?
实用饭店情景英语 (2)
练习1 1.I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month. 2.How much do you charge a day for a double room with bath? 3.I’ll be arriving by air early in the morning.Can i check in then? 4.Could you confirm ten rooms for a week as a group reservation for our travel agency? 5.Can you put me on a waiting list and inform me as soon as you have a spare room? 6.Please don’t leave your baggage behind. 7.Let’s not take the elevator on the left going upstairs. 8.Shall I wait for you in the bowling room at the end of the corridor on the ground floor? 9.Be sure to take a brochure for me from the Reception Desk,please. 10.As the English saying goes, where there is a will, there is a way. 11.Go straight down the hall until you get to the stairs. 12.Turn right and go to the end of the hall. His room is the last door on the right. 13.The gift shop is on the first floor, just opposite to the elevator entrance. 14.The reception Desk is just beside the entrance to the restaurant. 15.Sorry, you are going in the wrong direction. Please turn around and go ahead.
餐厅英语情景对话
餐厅英语情景对话 A: What can I do for you, sir? 先生，您要来点什么？ B: What have you got this morning? 今天早上你们这儿有什么？ A: Fruit juice, cakes and re fresh ments, and everything. 水果汁、糕点、各种茶点等等，应有尽有。B: I’d like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。 A: Any cereal, sir? 要来点谷类食品吗，先生？ B: Yes, a dish of cream of wheat. 好的，来一份麦片粥。 A: And eggs? 还要来点鸡蛋什么的吗？ B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。 A: How do you want your eggs? 您喜欢鸡蛋怎么做？ Ｂ: Fried, please. 煎的。 A: Anything more, sir? 还要什么别的东西吗，先生？ B: No, that’s enough. Thank you. 不要了，足够了。谢谢。Dialogue 2 (A couple waiting to be seated in a crowded restaurant) （一对夫妇在拥挤的餐厅外等待就座） A: Do you have a reservation, sir? 请问您订位了吗？先生，太太？ B: No, I am afraid we don’t. 没有。 A: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗？ B: No，thanks. We’ll come back later. May I reserve a table for two? 不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗？ A: Yes, of course. May I have your name, sir? 当然可以。请问先生贵姓？ B: Bruce. By the way. Can we have a table by the window? 布鲁斯。顺便，我们可以要一张靠近窗口的桌子吗？ A: We’ll try to arrange it but I can’t guarantee, sir. 我们会尽量安排，但不能保证，先生。 B: That’s fine. 我们明白了。
商务英语情景对话订酒店房间
Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.） Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie：Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist： All right. Do you have a reservation with us, madam? Minnie： Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ Receptionist： Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie： W hat’s the price for standard single room？ Receptionist： oh，sir. The price for standard single room is 200 Yuan。 Minnie： OK. I’d like to check in a standard single room. Receptionist： All right. How many days are you planning to stay? Minnie： I want to stay here for 3 days. Receptionist： Wait a moment, please. Madam，please show your passport or ID card. Minnie： Here you are. Receptionist： Wait a moment ，please. Could you please fill in the registration card? Minnie： Sure. Here it is. Is it all right? Receptionist： Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is . of forth day later。 Minnie： Thank you. Receptionist： Y ou’re welcome. Good luck。
酒店情景英语(投诉)
The hotel guest room complaints(客房投诉) A:[waiter] B: [guest] A: Good morning. May I help you? B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it. A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608 A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quick A:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes) B: Excuse me, is everything will be ok. I'm very busy. A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while. B: Well, give me a cup of orange juice. (After 10 minutes) A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the. B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediately A: Please wait. I check the A: Mr. XX, I'm sorry. The same type room already all sold out... B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand. B: Now what the room is empty. A: Twin rooms and executive suite. B: That's right, and the executive suite that I will do. A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed) B: please give me a answer .what is your driving at? A: Mr. XX. Y ou continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok? B: That's ok. But you should give me 50% discount prices A: Mr. XX, our hotel is not playing 50% discount prices. B: If you can not do it .I will change the room. A: But our hotel only offer 85% discount. B: All right, then so be it. A: Thank you for your tolerant, I wish you a pleasant stay!
(完整版)《酒店英语》课程教学大纲
《酒店英语》教学大纲 课程名称：酒店英语 课程类型：职业基础课 总学时：60 讲课学时：58 适用对象：旅游管理、酒店管理专业 一、课程的性质与任务 课程性质 《酒店英语》是高等职业技术学院旅游管理和酒店管理专业的一门专业基础课，是旅游管理、酒店管理学科体系的重要组成部分。 课程任务 本课程适应我国旅游业尤其是酒店业持续发展的需要，旨在提高学生英语交际能力，从而培养业务精通、英语熟练、全面发展的酒店初、中级管理人才。《酒店英语》是在学生学习了酒店管理专业相关专业基础课程和公共英语基础课的基础上开设的，在学生已经具有了较好的英语基础上，加强专业英语的学习，从而全面提高了学生的专业英语听说读写技能和酒店管理英语表达，为学生进行毕业实习作最后的提高和准备。 前导课程 后续课程 二、教学基本要求 学习该课程应具有大学一年级英语水平，就已掌握基本的语音、语法和词汇知识，已在听、说、读、写等方面受过基本训练。通过学习学生应达到如下要求： 1、了解当前国际酒店业的前沿动态、发展趋势以及常用英语词汇； 2、理解旅游行业中各要素的相互关系，能用英语进行基本的讲解、辩论； 3、掌握具体服务部门中的常用英语表达和惯用语，能较流畅地与用英语交谈、沟通。 三、课程内容 Unit 1 Room Reservation 客房预定（4学时） 教学内容 1、How to receive room reservations 怎样接待客房预订 2、How to confirm room reservations 怎样确定客房预订 3、How to make a phone call for room reservations 怎样电话客房预订 教学要求 掌握接待客房预订、确定客房预订和电话客房预订的基本用语。 教学重点 Useful Drills 教学难点 四种疑问基本句型 Unit 2 Reception 接待（4学时） 教学内容 1、How to receive guests at the airport. 如何在机场迎接客人 2、How to offer special bell service for guests. 如何提供客人专项应接服务 3、How to receive guests in front of the lobby door. 如何接待客人入住酒店 教学要求 掌握机场迎接客人、提供客人专项应接服务和接待客人入住酒店的基本用语。 教学重点