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商务英语1-4单元听力答案

商务英语1-4单元听力材料

Unit 1

Task 2.1

Cater: Come in, please.

Yang: Good morning, sir. I’m Karen Yang.

C: Good morning, Miss Yang, I am Kevin Carter, the Administration Manager. Take a seat, please.

Y: Oh, is that your wife, Mr. Carter? She is so beautiful.

C: Thank you. Ah- Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now if you don’t mind.

Y: Not at all. Go ahead, please.

C: Well, can you tell me why you would like to work as a medical representative with us.

Y: I really think I’d like this kind of work, because I’ve been a doctor for three years.

I want to apply for this position because I want a change. C: Don’t you think it’s a pity for you to leave your present job?

Y: To some extent, it is. I have learned a lot in the hospital. Bur I would like to try a different kind of like. By the way, could you tell me how much the job pays?

C: Sure. There is a five-month probationary period when you will only get 2,000 RMB a month. After that, we’ll determine your salary according to your performance.

Y: Oh, I see. Then, could you tell me something about the paid holidays, insurance, and things like that?

C: Every employee in our company gets life insurance and unemployment insurance. You will get two weeks paid holiday in your first full year. Y: That sounds fine. How much time will it take for me to be promoted here? C: Promotion is not certain. It depends on your ability and performance. Maybe we’ll send you to one of our branches if you like.

Y: No problem. I hate staying in one place all the time. But in which cities do you have branches? And, where is your company based?

C: Our company is based in New York, with branches in many cities, such as

Philadelphia, Beijing and London.

Part 4

Video 1

Chen Bo: Good morning, Ms. Mandel.

Ms. Mandel: Good morning. Sit down, please.

C: Thank you. M: You are Chen Bo, aren’t you? I am Cathy Mandel, Director of the HR Department.

C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.

M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.

C: Thank you for your interest in me.

M: To start with, would you like to tell me a bit about yourself?

C: Sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finace.

M: So, why did you choose our company?

C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.

M: As a major in international finance, what do you think you can do in consultancy?

C: Well, I know how to tackle problems. For example, I know I must first analyse the problem, I know I must first analyse the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.

M: Sometimes data is not enough. Have you got any relevant experience in this field?

C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience especially how to assess people’s strengths and abilities. M: Can you cope with hard work under pressure and in a tough environment? C: No problem. I don’t care about pressure or the environment, as long as I enjoy the work.

M: Good. Now, do you have any questions to ask?

C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be

transferred to the head office in New York or other branch offices around the world?

M: Probably. I think you are likely to be sent to work an overseas branch to get experience later on once when you have proved your worth.

C: Oh, great. If I’m accepted, I will do my best for the company.

M: I wish you luck! We’ll notify you of our final decision by Friday. C: Thank you, Ms. Mandel. Goodbye.

M: Goodbye.

Part 5

Video 2

Merry Wang: May I come in?

Harry White: Yes, please do.

M: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.

H: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department.

I was expecting you. Please, take a seat.

M: Thank you.

H: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?

M: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression.And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.

H: Really? That’s good. Then you must know something about our company? M: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.

H: Hug, that’s right. Miss Wang, can you tell me which university you attended? M: Sin Yat-sen.

H: And what degree have you got?

M: I have a bachelor’s degree in business administration.

H: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.

M: I passed TEM 8 at college, and I am good at oral English. I thank I can communicate with Americans quite well.

H: Good. I know you are now with United Butter. What is your chief responsibility there?

M: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.

H: Why do you want to change your job?

M: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.

H: What do you think is the most important qualification for a salesperson? M: I think it’s self-confidence and quality products.

H: I agree with you. What salary would you expect to get here?

M: Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er,…could you tell me a little more about what the job entails?

H: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?

M: Yes, only one. When can I have your decision?

H: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But…to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.

M: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.

H: Goodbye.

Unit 2

Part 3

1 Alice: Excuse me, sir, are you Mr. Hayes?

Bill: Yes, I’m Bill Hayes.

A: Are you the General Manager of the Beautify Cosmetic Corporation in America?

B: Yes, exactly.

A: How do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you.

B: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me.

A: My pleasure.

2.Conversation 1

A: What is your job, Vincent?

B: I’m a Regional Sales Manager.

A: What are your main duties?

B: My main duties are to develop customer relations and grow the sales of security products in Ohio.

Conversation 2:

A: What is your occupation, Flora?

B: I’m a business analyst.

A: Which company do you work for?

B: I work for Delicate & Elegant Fashion. It’s a British company.

A: What do you do for them?

B: I’m in charge of the budget.

Conversation 3

A: What do you do, Patrick?

B: I’m a lawyer.

A: what does your job involve?

B: I give legal advice and assistance to clients and represent them in court or in other legal matters.

Conversation 4:

A: What kind of job do you have, Rachel?

B: I’m responsible for receiving visitors. I have to make sure all visitors check in on arrival, and also arrange taxi and bus transport for them.

A: Are you in reception?

B: Yes, you’re right. I’m a receptionist.

Part 4

Video 1

Introducer: Good afternoon, everyone! This is Robin Copperfield, the new Vice President of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!

Robin Copperfield: Thank you!

I: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the Vice Presidents and Managers to you.

R: OK, thank you!

I: This is May Bates, Vice President in charge of the Administration Department and the neighbourhood Service Department.

R: Nice to meet you, Ms. Bates.

May Bates: Nice to meet you, Mr. Copperfield.

I: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.

Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.

R: Glad to meet you, Mr. Hayes.

I: And this is …oh, where is Andrew Jefferson?

R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…I: Uh…speak of the devil…Mr. Jefferson has just arrived. Andrew Jefferson: Hi, Mr. Copperfield, good to see you again.

R: Good to see you, Mr. Jefferson.

A: Sorry, I’m late. I was talking to a client.

R: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? A:

Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.

R: No wonder you’re so busy.

I: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?

Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.

Lucy White: I’m Lucy White, responsible for data processing.

R: Oh, good. Nice to meet you all, ladies.

Part 5

1 Lisa: Hi, Mark, I hardly recognized you –it’s great to see you again! Mark: Hello, Lisa! I haven’t seen you for ages, not since college graduation. How have you been?

L: I’ve been fine. What about you?

M: I’ve been very well, too. Are you here looking for a job?

L: Sure. You are between jobs, too?

M: Yes, I remember you went to a Canadian company when we graduated. Have you left that company?

L: Yes, I just left it last month.

M: Why? Didn’t you like the job?

L: Yes, but I’ve been a secretary for three years and now I’m totally sick of all that boring clerical work. I hate sitting in the office all the day just working mechanically.

M: Oh, I understand. You really need a change.

L: Yes, but what about you, Mark? Why have you left your present job? I heard you were an excellent Production manager.

M: My boss is a very difficult man to deal with. Iquarreled with him last week and left the company.

Part 6

Video 2

Robin: What’s your job now, Jerome? Do you still work for that wholly funded

American company?

Jerome: No, I left it three years ago. I have my own business now.

Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur? J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?

F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino –Janpanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.

Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?

C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.

F: Do you like your job?

C: The salary and benefits are Ok, but Idon’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right Robin?

R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.

C: Maybe I should think about becoming a buyer…

R: Mm…, everything has two sides. I get fed up with travelling. Nowadays, I want to spend more time with my family.

Janet: Hi, guys, may I join you?

J,C,R,F: Sure. Have a seat.

Janet: You enjoy getting together, don’t you? What are you talking about? R: Jobs. What kind of job do you have, Janet?

Janet: I’m the Public Relations Manager in a holding company.

C: Do you enjoy it?

Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.

R: How about your working hours?

Janet: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.

Unit 3

Part 2

Task2.2

A: Good morning, Paper Mills plc. How can I help you?

B: Good morning. Can I talk to Pail Osman, please?

A: Who’s calling please?

B: Simon Weller, calling from Singapore.

A: Well, Mr. Weller, I’m afraid Mr. Osman is not available at the moment. He has just left for a workshop.

B: What time do you expect him back? I need to talk with him.

A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphone?

B: I’ll try his cellphone. Could you give me the number, please?

A: 134********.

B: Just let me check that. 134********.

A: That’s right.

B: Thank you. Bye.

Part 3

2.

Operator: Hello, ABC Ltd. How can I help you?

Paul: This is Paul Jackson of Grandiose. Can I have extension 3421, please?

O: Certainly, hold on a minute, I’ll put you through.

Roy: Louise Paulson’s office, Roy speaking.

P: This is Paul Jackson calling. Is Louise in?

R: I’m afraid she’s out at the moment. Can I take a message?

P: Yes. Could you ask her to call me at 979-326-8965. I need to talk to her about the order; it’s urgent.

R: Could you repeat the number please?

P: Yes, that’s 979-326-8965 and this is Paul Jackson.

R: Thank you Mr. Jackson. I’ll make sure Louise gets this as soon as possible. P: Thanks. Bye.

R: Bye.

Part 4

Video 1

Receptionist: Hello, International sales.

Schulz: Hello, this is Mr. Schulz here, calling from England.

R: Yes, Mr. Schulz. Who do you want to speak to?

S: I’d like to speak to Mr. Matthews.

R: Fine. Hold the line, please. I’m connecting you now.

Perez: Hello. Mr. Matthews’office. Who’s calling please?

S: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? P: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.

S: When do you expect him back?

P: He’ll be back on Friday afternoon. Is it urgent?

S: Yes.

P: Can I take a message for him?

S: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?

P: Sure. It’s very kind of you to say so. Can we expect an order from you?

S: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

P: OK, Mr. Schulz. Anything else?

S: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.

P: No problem. I’ll give him the message.

S: Thanks.

P: You’re welcome. Goodbye.

Part 5

1

(1).Bennett is a famous doctor. Please call him on 875-9368 before you go to see him.

(2).Miss Black is on holiday now. The telephone number of the hotel she is staying in in 305-636-8430.

(3).The number of the order is 5312/A12.

(4).This is John Bartholomew, B-a-r-t-h-o-l-o-m-e-w.

(5).The name is Holt & Frier: H-o-l-t and f-r-i-e-r.

(6).The name of the company is DINER.D for Dora, I for Island, N for Northpole, E for Edward, and R for Richard.

Part 6

Video 2

Receptionist: Good afternoon, this is DNM, How can I help you?

Mandel: Good afternoon. I’d like to speak to Mr. Miller, please.

R: Mr. Miller? Hold on, please. I’ll connect you.

Leo Miller: Mr. Miller speaking. Who’s calling please?

M: This is Ms. Mandel from BCM. Is this Henry Miller?

L: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension. M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension,

please?

L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.

M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. R: Good afternoon. How can I help you?

M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.

R: Oh, there are two Mr. Millers in our company. I’m very sorry I didn’t notice that. I’ll put you through right now. Please wait a minute.

M: OK. I’m holding.

R: Good afternoon. How can I help you?

M: It’s me again –Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?

R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.

M: OK, thank you very much.

Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!

H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.

M: Oh, OK. Mr. Miller, I’m calling you about…

Unit 4

Task 2.2

The Koreans aren’t concerned about how well planned a meeting is. They will not trust anything that doesn’t take years to build. For example, a strong relationship of 10 years is more important than a brand new office building or an impressive meeting. Trust is most important thing for them. They also seldom offer any opinions unless they are sure about what they want to say.

Face is perhaps most important to the Japanese. For example, if you put pressure on a Japanese businessman at a meeting, he will respond with silence and your relationship is sure to be over even before the meeting finished. They will be more accepting of you if you learn to speak a little Japanese and look comfortable with their customs.

Whenever there seems to be a business problem, the British will try to improve the situation by saying something amusing, but sometimes others don’t find this

humour funny at all.

Whenever you disagree with the French, they will enjoy arguing with you in a very lively way. They will offer you a business opportunity more quickly than people from other cultures, but they will change their minds at the last moment, if they feel that you are not doing business in a satisfactory way.

Part 3.1

Conversation 1

A: I really think we need to get some people together to discuss this problem. If we don’t, it’ll just get worse.

B: I believe you’re right, Leon. Who are you thinking of including?

A: The Accountant, our Purchasing Manager, Tony, and of course you and me.

B: All right, then. What are you going to tell them beforehand?

A: I’ll give them this news report and the letter describing our problem. Do you think that’s OK?

B: Yes, that’s fine. Let me know when and where.

Conversation 2

B: Good afternoon! I appreciate you all being here for this important meeting. Leon has asked you to join us to talk about the problem. You’ve all read the news report and the letter, so let’s get on with the discussion and try to solve the problem before it gets worse. Leon, could you start?

Conversation 3

A: Let’s see, we’ll begin with my boss opening the meeting. He can remind everyone about the report and letter. Then we should have the Accountant report on the cheques that have been written. Following that, we’ll ask the Purchasing Manager to review the purchasing procedure. I’m sure my boss and Tony will have some questions then, so next we’ll have questions. Then, we can go on to a discussion. Finally, hopefully, we’ll make a decision and close the meeting. There, that should do it!

Conversation 4

A: Hello! Why don’t you sit here? Would you like a cup of coffee or tea?

C: Thanks! Coffee, please.

A: Good afternoon, Tony. Here’s a seat for you.

B: Is everyone here yet?

A: No, not quite. The accountant has still to come. Boss, here’s your coffee.

B: Thanks. I want to get started on time.

A: Yes, I know. I’m sure we will.

Conversation 5

D: Hello! Accountant’s Office.

A: Hello! This is Leon. Our boss wants to call a meeting to discuss a particular problem. Can you make it tomorrow afternoon?

D: Tomorrow afternoon? What time?

A: He’d like to begin at 2:30, in the conference room.

D: Yes. I think I can make it. I have a lunch meeting, but I’ll hurry back in time for the meeting.

A: Good. I’ll bring the information to your office in a little while.

D: Oh! OK. Thanks.

Conversation 6

B: So, from our discussion this afternoon, it sounds like what we need to do is to stop the payment on this cheque, and contact our lawyer. Is that the decision you all think we should make?

C: I’ll begin looking for new suppliers. That seems to be important, as wall.

B: Yes, it is. We must do that.

D: I’ll call the bank immediately and stop payment.

B: And, Tony, we’ll follow your advice and turn the rest over to our lawyer. That seems to be the best way to handle this –for all of us.

Part3.2

(G: George; M: Mary)

M: George, could you help me plan this meeting? I don’t have much experience planning meetings and you’ve been with the company for a long time. So…

G: When is this meeting, Mary?

M: Well, it’s this Friday.

G: Friday, hmm. What kind of meeting is it going to be?

M: We’re going to have a meeting with some new clients and try to get them to buy our new line of sportswear.

G: Well, that sounds easy. The first thing we need to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending. M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department and the design department to give a short presentation.

G: OK, but we should let them know as soon as possible. Ask them how long they will need for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. I remember one time I forgot to ask about this and it was really embarrassing to be unprepared. Which meeting room are you going to use?

M: Er, I think we should use 401; it’s the most comfortable room.

G: Good idea. Is the boss going to make a presentation, too?

M: Yes, he wants to tell the clients about the history of our company.

G: OK, let’s write the agenda. It’s this Friday, the 1st of December. What time does the meeting start?

M: 10:00 am, and it should be finished by noon because the boss is going to take them out for lunch afterwards.

G: No problem, that should be more enough time. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company. He usually takes about 10 minutes to do that. M: I think we should let the design people talk before the sales people, so that they can explain the products first.

G: That’s a good idea. The customers need to know what they are going to buy first. After the presentations we should allow time for a discussion, in case the clients

have any questions. If they don’t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.

M: Hey, this agenda looks good. I’ll go make copies for everyone.

G: OK, don’t forget to make some extra copies to give the new clients and anyone else who for gets to bring theirs. Oh, one last thing, don’t forget to dress up for the meeting.

M: I know. Thanks for all of your help.

Part 4 video 1

Gregory: Do you know why we are here?

Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3.

Amy: I’m afraid it’s about cuts. I saw him this morning and he’s not happy. Chairperson: Bad news! I guess you’ve all seen last month’s sales figure for the laptop X600.

A: No, actually I haven’t.

R: Me, neither.

C: Oh, well, there’s a twenty-one percent drop from July.

G Twenty-one percent? That’s a disaster!

A: I suppose you’re going to blame my sales team.

C: No. Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.

R: Wait. Before we go on, can we have a look at these poor figures?

C: Sorry, I’m not sure if I have…Ah, yes, I’ve got a few copies here. As you can see…

A: Larry, I want you to know that it’s not my fault! My people have been working really hard to promote sales.

C: Yes, yes, I know. But the fact is that the results are not good.

R: Maybe we can change…

A: You should trust your team! There are always ups and downs in sales!

C: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?

G: Er…Sorry, I don’t have anything prepared since I didn’t know…

C: Oh, well…

Part 6 Video 2

Chairperson: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?

Participants: Yes.

C: Good. So you have seen from you memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3:00. Participants: OK. Uh-huh.

C: Now, Amy, what do you think?

Amy: Well, there’s a lot more competition out there now.

C: That’s true, but our prices are competitive.

Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.

A: I think they’re working pretty hard already.

C: Bur it’s not hard enough, Amy! They need something to give them a bit of a push.

What about the bonus system? How many salespeople get bonuses now?

A: Not many.

C: Really? Why not?

A: The sales quotas are pretty high. You have to make $60,000 in sales. That’s a lot.

Most people average about $45,000.

Gregory: Per month?

A: Yes.

R: Well, maybe we should lower our quotas.

C: How’s that going to motivate them, Richard?

R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…

A: I don’t see the point. How’s that going to increase sales?

C: Let him finish.

R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so they don’t try. But, if someone is making, say, $45,000, and if the target is $50,000, then they’ll work just a little bit harder to reach $50,000. G: I see what you mean. And if they get a nice bonus at $50,000 then they’ll work even harder the next month.

C: Yes. You’ve got a good point! Let’s come up with a proposal for lower quotas.

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