酒店情境英语上册答案

Section 1 Listening Practice

1-2

Dialogue 1

Reservation Desk single

presidential breakfast

departure guarantee

Dialogue 2

book confirm

high occupancies waiting list

handicapped expenses

1-3OPEN

Section 5 More Exercises

5-1OPEN

5-2 B C D A D

5-3OPEN

5-41) 对不起，单人间预订已满。双人间可以吗?

2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消

预订(的客人)。

3) 团体预订我们提供10%的折扣，先生。

4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.

5) 我们期望能够有机会再次为您服务。

6) I’d like to book a Japanese suite with bath from April 10 to April 16.

7) The room rate is $50 per night.

8) We have an airport representative to receive our guests there. Would you please tell me your

flight number?

9) Wait a moment, please. I’ll check if there is a room available for those days…Oh, I’m

awfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.

10) We have single room, double room, suite and French presidential suite.

Section 1 Listening Practice

1-2

Dialogue 1

baggage Reception Desk

advanced deposits registration form

credit card room cards

Dialogue 2

record scheduled

a morning call buffet

Dialogue 3

check out convention

cancellations departure date

1-3OPEN

Section 5 More Exercises

5-1 D B A E C F

5-2 A D C B C C D A A

5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F

5-4 1）请您填写入住登记表并预付500元。

2）因为您没有预订，恐怕我不得不给您在其他酒店订房了。我们酒店的房间已满。

3）我想知道我是否可以在贵酒店再续住两天。

4）请记住将您的钱物、贵重物品存在保险箱内，否则一旦出现丢失，酒店概不负责。

5）对不起，我没能在预订单里找到您的预订。您是否收到了确认信？

5-5 Accepting an Invitation

Mr. and Mrs. John Smith

accept with pleasure

the kind invitation of

Mr. and Mrs. Andrew K.K. Wang

to a dinner

at eight o’clock

the fifth of July

New Asia Hotel

100 Deep Water Bay Road

Hong Kong

Unit 3

Section 1 Listening Practice

1-2

Dialogue 1

standard banquet halls

beauty salon billiard

Dialogue 2

Bell Captain’s Desk pieces

features tags

delivered request

curtains brochure

1-3OPEN

Section 5 More Exercises

5-1(√) Say “welcome” to the guests.

( ) Introduce the receptionist to the guest.

( ) Register for the guests.

( ) Check the guest’s passport.

(√ ) Assist the guests with their baggage.

(√ ) Accompany the guests to the rooms.

(√ ) Deliver messages and mails.

(√ ) Show the room facilities for the new guests. 5-2 C A B A C

5-3 OPEN

5-4 1) single room, double room, suite, presidential suite, deluxe

2) restaurant, banquet hall, bar, café, patio

3) beauty salon, barber shop

4) billiard room, bowling room, indoor-swimming pool, gym

5) book-store, souvenir shop, supermarket

5-51) I’m very glad to meet you. Let me take your baggage. A suitcase and a traveling bag, aren’t they?

2) Let me show you the way to Front Desk. This way, please.

3) Do you have any valuables and breakables in your bag?

4) Please register at the Front Desk over there.

5) Our hotel is a well-equipped and first-rate international hotel.

6) I will ask someone to send your luggage to your room right now.

7) 请不要落下行李。

8）先生，我来帮您叫辆出租车吧？

9）您的行李会单独送上来的。

10) 您回酒店的时候可以将酒店的房卡给司机看。

5-6 OPEN

5-7 OPEN

Unit 4

Section 1 Listening Practice

1-2

Dialogue 1

stuck on ordinary

overweight envelope

Dialogue 2

spot go straight

order suggestions

Dialogue 3

lobby bar Travel agency

message At your service

1-3OPEN

Section 5 More Exercises

5-1OPEN

5-2 OPEN

5-3 1）沿着这个厅一直向前走，到楼梯就可以了。

2）向右拐，走到厅的尽头，右边最后一个房间就是他的。

3）书店在地下一层电梯口的对面。

4）接待处在咖啡厅入口处的旁边。

5）对不起，您走错方向了，请转过去再向前走。

5-4 OPEN

5-5 1) C 2) B 3) G 4) D 5) F 6) E 7) H 8) A

5-6. OPEN

Unit 5

Section 1 Listening Practice

1-2

Dialogue 1

exchange rate memo

notes check

Dialogue 2

check out minibar

Dialogue 3

deposit regulations

account in cash

receipt understanding

1-3OPEN

Section 5 More Exercises

5-1 3) 4) 5) 6)

5-21）最近两个小时您是否签过单？

2) 希望您在本酒店过得愉快并祝您一路顺风。

3）账单的确有错，我深表歉意。

4）非常抱歉给您带来不便，我保证类似的事情不回再发生了。5）根据今天的外汇牌价，一美元兑换6.89元人民币。

6）我再给您开一张收据，再请您核对一下。

7）请您在此填写您的姓名、护照号和房间号。

8）请在这张兑换单上签字好吗？

9）这是5张100元钞，4张50元的，10张10元和25张1元的。10）要兑换回美元，您必须倒中国银行或机场外币兑换处办理。5-21) D 2) C 3) A, C 4) A, B, C, D

5-4 F T T F F T

5-5OPEN

Unit 6

Section 1 Listening Practice

1-2

Dialogue 1

U disc viruses

original draft portable computer

copies Xeroxed

Dialogue 2

do me a favor pleasure

tickets

Dialogue 3

in advance overhead projector

slide projector

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) cashier 2) business center 3) information desk

4) operator 5) cashier 6) reception desk

5-3 F T T F T T

5-4许多饭店的商务中心已新添不少设施，只有一些小型饭店的商务中心还没有让自己的计算机联网。许多商务中心现在均有电子商务服务,如发电子邮件等。有些还专门备有电脑出租，以便让商务客人可以上网或用自己的手提电脑上网。

5-5 OPEN

Unit 7

Section 1 Listening Practice

1-2

Dialogue 1

invite leave a message

dinner Restaurant

Dialogue 2

correct pay call

spell operator.

charges hold the line

Dialogue 3

a morning call IDD

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 T T F F F

5-3 have, been, have been trying, don’t, leave, do, went, have just, is, didn’t, were, arrived, are, going to do, am going , is, will be, will, will, stay, will.

5-41) 该电话占线，我一接通就给您转过去好吗？

2）这个电话线路有些干扰。

3）请您别挂电话，我这就给您接通。

4）对不起，斯密斯先生现在不在房间，需要我给您留言吗？

5）如果您要挂对方付费电话，请您先拨“0”，请接线员帮您接转。

6）周末拨打海外电话会省钱吗？

7）一天中有没有什么时间拨打长途比较便宜？

8）我的电话没讲完就被掐断了。

9）您打给洛杉矶四分钟的电话要付四美元。我们吧这笔费用加到您的账户里了。

10）如果是国际长途电话，您可以从电话薄上找到您要拨打的国家代码。打电话的时间是非常重要的，因为大多数国家都有较为便宜的拨打时段。这些时段对于不同的国家是不同的。您可以向邮局或大的饭店询问。

5-5Letter of reservation: 5, 3, 7, 8, 2, 1

Letter of confirmation: 11, 6, 9, 4, 10

Unit 8

Section 1 Listening Practice

1-2

Dialogue 1

noise awfully

change return

Dialogue 2

sound promised

heard from tourist map

wondering as soon as possible.

Dialogue 3

take any notice misunderstanding

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) exactly, exact, exact, exact. 2) run, run, run, runs

3) missing, missed, missed, missing, missed 4) attend, attend, attention, attention.

5) immediate, immediate, immediately, immediately 6) risen, raise, rises, rise.

5-3 C C A B B C D A C A

5-4 1)Thank you for telling us about it. I’ll look into the matter at once.

2) I’ll solve the problem for you as soon as possible.

3) I’m afraid you have misunderstood what I said. Perhaps I can explain again.

4) Excuse me, but I should say it’s against our hotel regulations.

5) I won’t check out until tomorrow

5-5 OPEN

5-6 OPEN

Unit 9

Section 1 Listening Practice

1-2

Dialogue 1

attendant arrival list

handle comfortable

Dialogue 2

temperature adjuster laundry bag

sockets shaver

tap press

Dialogue 3

remote control extension number

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 F T F T T

5-3 T T T T T F F F F F

5-4 into, with, in, as, with, with, into(to), of, in.

5-5 OPEN

5-6 OPEN

Unit 10

Section 1 Listening Practice

1-2

Dialogue 1

check-out vacated

take a nap appreciate

Dialogue 2

turn-down celebrate

convenient overnight

Chinese

Dialogue 3

toilet paper roll alcohol

soft drinks

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2T F F F F F T T F

5-3 1) d 淡季2) c 夜晚3) b 平季4) h 小时5) e 待洁房6) g 空净房7) f 关闭房8) a 免费

5-4 1) E 2) C 3) D 4) B 5) A

5-5 C A B D C

5-6 OPEN

5-7 OPEN

Unit 11

Section 1 Listening Practice

1-2

Dialogue 1

laundry starched

sweater deliver

Dialogue 2

valet colorfast

dry-clean laundry list

Dialogue 3

mending stain

guarantee ironing board

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 OPEN

5-3 1) The new hotel is named International Hotel.

2) She is regarded as the best chambermaid in the housekeeping Department.

3) A seat was found for Mrs. Barry by Mr. Barry.

4) The guest’s children are being taken care of by the baby-sitter.

5) It must be pointed out that the most important quality is to be eager to serve the people.

6) All the dirty linens have been washed by the valet.

7) China shall be modernized in a not too distant future.

8) A five-star deluxe hotel is being built.

5-5 F F F T F

5-5注意事项：

1）请客人仔细填写好姓名和房间号。

2）请向洗衣房说明贵重衣物的洗涤要求。

3）除非客人有特殊要求，否则上午10:00前收衣当日下午4:00后返回，不加收费用，。

4）上午10:00后收衣，需要当日返回的，需加收50％的费用。

5）加快水洗/熨烫服务加收50％的费用。

6）除星期五以外，每天下午7:30到下午4:00开放。

7）如有意见，请在收到衣物的24小时内，连同原洗衣单向洗衣部值班经理提出。

8）如有任何损坏，最高赔偿费不超过洗熨单价的10倍。

9）饭店不负责衣物缩水的责任。

10）彩色衣物洗涤时难以保证不褪色，如发生褪色现象，饭店概不负责。

6.OPEN

Unit 12

Section 1 Listening Practice

1-2

Dialogue 1

Order menu

directly staff

delivers

Dialogue 2

cold dishes soda

whisky A bouquet of

Dialogue 3

Arrangements electrician

tips

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 OPEN

5-3 T F F F F F

5-4 1) f 2) c 3)a 4) e 5) d 6) b

5-51)敬启者：

本酒店为使您住宿愉快，特准备了浴袍。请使用后留在您的房间。服务员对每件浴袍记有编号，并对此负责。如有需要购买，请与前台收银员联系，收银员将把费用记入您的账目。多谢合作。

2)敬启者：

本酒店为做好消防安全工作，现定于7月13～19日对各楼层的警铃进行验试。每日验试的时间为上午9:30～11:30，下午2:30～5:30。验试期间闻警铃声，请勿惊慌。不便之处，敬请原谅。多谢合作。

5-6 OPEN

5-7OPEN

Unit 13

Section 1 Listening Practice

1-2

Dialogue 1

celebrate dresser

repairman maintenance

Dialogue 2

slipped lean on

bleeding towel

pillow

Dialogue 3

smoke detector cigar

sensitive

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) F 2) A 3) E 4) B 5) D 6) C 7) G 8) J 9) I 10) H

5-3自己身心愉快才能使别人愉快。饭店员应具备的第一个最基本的素质是拥有出于自然的令人愉快的仪态举止。这一点是待人接物时的一大法宝，因为员工的态度会在被接待的客人中引起迅速的反应。员工所必需具备另一个素质是对人们真诚的爱以及由此激发出来的乐于助人的诚挚愿望。这一点植根于无私之心，要能把他人的需要和愿望置于自己之上。

5-4 OPEN

5-5 OPEN

5-6 1) A. a hot water bag B. closed circuit television program schedule

C. some hangers

D. a bookshelf

2) A. children’s urinal B. spare blanket C. laundry bag D. rollaway bed

3) A. baby-sitter service B. ironing board C. hair-drier D. clinical alcohol

4) A. a pair of scissors B. a bath towel C. two ashtrays D. an iron

5) A. three candles B. a box of facial tissues

C. some postcards

D. two boxes of matches

5-71) to contact with us

2) to repair clothesline

3) to help you

4) to deal with this problem right now

5) to manage it

6) to hear that

7) to do some sewing

8) to make up his room now

9) to change another one this afternoon

10) to bring my shampoo

5-8 OPEN

酒店英语试题

一、短语、句子。（20分） （一）英译中（10分） https://www.wendangku.net/doc/4318458173.html,undry service ______________ 2.Front Office Department________________ 3.I'm at your service. _____________________________ 4.House keeping. May I come in? __________________________ 5.We are looking forward to seeing you. _______________________________ （二）中译英（10分） 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗？ _______________________________ 二、单项选择题（40分。） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage. A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 三、连线题（每题2分,共10分）

酒店英语期末考试试卷 (1)

试卷代码： 南京城市职业学院2015-2016学年度第二学期 酒店管理专业酒店英语期末考试试题 班级：学号：姓名： 2016年6月 一、单选题（每题1分，共20分） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.

酒店翻译常用英语

翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房

小学六年级英语考试卷及答案

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