英语培训教材
Chapter1酒店基础礼貌服务用语
Section1 欢迎问候语与告别语
一、欢迎问候语
基本词汇：
good 好的morning 早上afternoon 下午evening 晚上welcome 欢迎
sir 先生madam 女士、太太Mr. 先生Mrs. 夫人Miss 小姐
nice 令人愉快的、美好的glad 高兴的see 看见meet 看见、遇见基本句型：
◆礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎:
1.Good morning, madam/sir. 早上好，女士/先生。
2.Good afternoon, madam/sir. 下午好，女士/先生。
3.Good evening, madam/sir. 晚上好，女士/先生。
4.Nice to see/ meet you, madam / sir. 很高兴见到您，女士/先生。
5.Glad to see/meet you. 很高兴见到您。
6.How do you do. 您好！（初次见面）
7.How are you ? 您好吗？
8.I’m fine, thank you, and you? 我很好，谢谢，你呢？
9.I’m very well, /I’m fine, too. Thank you. 很好，谢谢您？
10.Welcome to our hotel. 欢迎到我们酒店来。
二、告别语
基本词汇：
day 一天wish 祝愿hope 希望again 再、又soon 很快trip 旅行happy 开心，愉快here这里
基本句型：
◆与客人友好地告别，让客人对你和酒店留下深刻印象:
1.Goodbye. 再见。
2.Have a nice day. 祝您今天过得愉快。
3.Wish you happy here. 祝您在这居住愉快。
◆对要离店客人报以祝愿：
1.Hope to see you again . 希望再次见到您。
2.Have a nice trip.祝一路顺风。
3.Goodbye and hope to see you again. 再见，希望再见到您。
Section2 道歉语、答谢语、祝福语
一、道歉语
基本词汇：
excuse 原谅apologize 请求原谅sorry 对不起fault 过错、错误wait 等、等候interrupt 打扰this 这个、这forgive 原谅
accept 接收please 请
基本句型：
1.I?m sorry.很抱歉。
2.Excuse me.对不起。
打扰客人之前，要提示客人：“打扰了……”“Excuse me…”
这个情形可能包括诸如：打断客人谈话，为客人上菜时，进客房之前，请客人让路，你在服务时中途退场等。
3.I?m sorry, It?s my fault.很抱歉。那是我的过错。
4.Sorry to have kept you waiting. 对不起，让您久等了。
5.Sorry to interrupt you. 对不起，打扰您了。
6.I?m sorry about this.对此表示抱歉。
7.I apologize for this. 我为此道歉。
8.That?s all right.没关系。/ That?s OK. 没什么。/ 没关系
9.Please forgive me. 请原谅。
10.I do apologize. 我很抱歉。
11.Please accept our apology. 请接受我们的歉意。
二、答谢语
基本词汇：
advice 建议、忠告information 信息help 帮助kind 友善的、和蔼的
pleasure 愉快、乐意service 服务
基本句型：
1.Thank you (very much). 谢谢您（非常感谢）。
2.Thank you for your advice (information, help). 感谢您的忠告（信息、帮助）。
3.It?s very kind of you.谢谢，您真客气。
4.You are welcome. 不用谢。
5.Not at all. 不用谢。
6.It?s my pleasure.非常高兴为您服务。/ (With pleasure.) /(My pleasure.)
7.I am at your service. 乐意为您效劳。
三、祝福语
基本词汇：
birthday 生日merry 欢乐的holiday 假日every 每一个、success 成功
基本句型：
1.Congratulations! 祝贺您！
2.Happy birthday! 生日快乐！
3.Happy new year! 新年快乐！
4.Merry Christmas! 圣诞快乐！
5.Have a nice holiday! 假日快乐！
6.Wish you every success! 祝您成功！
Section3 征询语与指路用语
一、征询语
基本词汇：
certainly 当然、没问题right away 马上at once 马上sure 确定find out 查找afraid 恐怕、担心allow 允许mind 介意sign 签名name 名字minute分、一会儿regulation规定against违反基本句型：
◆礼貌地回应客人的请求或询问:
1.当你能满足客人要求时，要马上采取行动：
—“Certainly, madam/sir. I will get it right away.”
“好的，小姐/先生，我马上拿给您。”
—“Yes, madam/sir. I will take care of it at once.”
“是的，小姐/先生，我马上帮您处理。”
2.当你对客人的询问不肯定时：
—“Sorry, I am not sure. If you wait a minute, I?ll try to find out.”
“对不起，我不太确定。如果您能等一会，我马上去查找。”
3.当你不能满足客人要求时：
—“I?m afraid it is against hotel regulation.”
“我恐怕这违反酒店的规定。”
—“I?m sorry, we are not allowed to do this.”
“对不起，我们不允许这样做。”
◆当你请求客人做某事时：
1.“Could you (sign here)?”“您可以（在这里签名）吗？”
2.“Would you mind (calling back later)?”“您介意（稍后再来电话）吗？”
3.“May I (have your name)?”“我可以知道（您的姓名）吗？”
二、指路用语
基本词汇：
Follow me 跟我来straight 直的turn 转弯right 右边left 左边、Upstairs 楼上downstairs 楼下second 第二floor 楼层way 道路基本句型：
1.Follow me please.请跟我来。
2.Please go straight ahead.请一直往前走。
3.Please turn right / left.请向右转/左转。
4.Go upstairs/downstairs.上楼/下楼。
5.It?s on the second (third) floor.在二（三）楼。
6.This way, please.请这边走
Section4 英译时间与数字的表达
Section5 酒店部门名称与职位头衔一、酒店部门名称
1．行政办：Executive office
2．行政人力资源部：Administration and Human Resources Department 3．保安部：Security Department
4．财务部：Accounting Department
5．营销部：Sales & Marketing Department
6．工程部：Engineering Department
7．前厅部：Front Office
8．客房部：Housekeeping Department
9．娱乐部：Entertainment Department
10．中餐部：Chinese Restaurant
11．西餐部：Western Restaurant
12．日餐部：Japanese Restaurant
13．桑拿部：Sauna Department
14．沐足部：Foot Massage Department
二、职位头衔
1．董事长：Chairman
2．总经理：General Manager
3．副总经理：Deputy General Manager
4．助理总经理：Assistant General Manager
5．总监：Director
6．经理：Manager
7．大堂副理：Assistant Manager
8．推广经理：Promotion Manager
9．主任(主管）：Supervisor
10．客户关系主任：Guest Relation Officer
11．领班：Captain
12．秘书：Secretary
13．文员：Clerk
Chapter 2酒店英语—前厅部
Section 1客房预定
基本词汇：
reserve预定hold the line不挂断single单个的twin一对的
double一双的availability可用性per每一的unguaranteed无担保的scheduled如期
常用句型：
1.您好，客房预定部，请问有什么可以帮助您？
Good morning, Room reservations. May I help you?
2.我想预定一个房间。
Yes, I?d like to reserve a room.
3.谢谢您，要定在什么时候吧？您一行有多少人？
Thank you, sir. For which date and how many guests will there be in your party?
4.四月16日到20日。只有我和我太太。
From April 16th to 20th. Just my wife and myself.
5.请别挂断好吗？
Could you hold the line, please?
6.我来查一下是否有空房间。
I?ll check our room availability.
7.您能告诉我您的姓名和电话号码吗？
May I have your name and phone number, please?
8.您想要什么样的房间？
What kind of room would you prefer?
9.您希望住几晚？
How many nights do you wish to stay?
10.让您久等了，先生/女士。
Thank you for waiting, sir/ma?am.
11.单人房/双人房每晚**人民币。
A single room/a twin room (a double room)is **RMB.
样本对话
R=Reservation Clerk G=Guest
R: Good morning. Room Reservation .May I help you?
G: Yes, I?d like to reserve a room.
R: Thank you, sir. For which date and how many guests will there be in your party?
G; From April 16th to 20th. Just my wife and myself.
R: A twin, please.
G:Could you hold the line, please? I?ll check our room availability.(After a while)Thank you for waiting, sir. We have a twin room at US$180 per night, will that be right?
G: Ok, I?l l take it.
R: Thank you, sir. May I have your name and you phone number, please?
G: Sure. My name is Li Fang, and my phone number is 136********.
R: Mr. Li, phone number is 136********…Excuse me, how do you spell your first name?
G: It?s L,I.
R: L,I. thank you, Mr. Li. May I know your arrival time on April 16th?
G: Around 9:00p.m..
R: Mr. Li, for the unguaranteed reservation, we can only hold the room by 6:00p.m., because it is the peak season now. If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
G: Fine, Do you accept American Express?
R: Yes. May I know the number?
G: It?s 134986.
R: Thank you, Mr. Li. You …ve made a guaranteed reservation at the ChuZhou King-house hotel, from April 16th to 20th for 5 nights. If you can?t arrive as scheduled, please inform us before p.m. on April 16th. Thank you for calling and we look forward to serving you.
Section 2 前厅接待
基本词汇：
Registration登记form表格luggage行李cart手推车record记录apologize道歉check-in登记入住exactly完全正确payment付款
常用句型：
1.下午好，欢迎光临**酒店。
Good afternoon. Welcome to ** Hotel.
2.能为您效劳吗?
May I help you?
3.请填这张登记表好吗？
Could you fill out the registration form, please?
4.谢谢您，**先生，您的房间号为*楼的***房。
Thank you, Mr.**. Your room number is ****, that is on the *th floor.
5.服务员会带您过去。
A bellman will show you the room.
6.希望您住的愉快。
Please enjoy your stay.
7.我派个行李员来帮您搬行李。
I?ll send a porter to help you with the luggage.
8.请让我来帮您拿行李。
Let me help you with the luggage.
9.您一共有几件行李？
How many pieces of luggage do you have?
10.请稍候，我去推一辆行李车来。
Just a minute, please. I?ll bring a trolley/baggage cart.
11.我们为您做的是在太有限了。
This is really the least we can do for you.
12.我们可能忽略了一些细小的地方。
We might have overlooked some points.
13.可能是除了什么差错。
There could have been some mistake.
14.实在对不起。
I do apologize.
样本对话：
C=Front Office Clerk G= Guest
C: Good afternoon. Welcome to King-house hotel. May I help you?
G: Yes, I?d like to check-in, please.
C: Certainly, sir. May I have your name, please?
G: I?m Polly Green.
C: Do you have reservation with us, Mr. Green?
G: Yes, from tonight.
C: Just a moment, please. I?ll check our reservation record.(After a while )Thank you for waiting, Mr. Green. Your reservation is for a twin from March 5th to 7th for three nights. Is that all right? G: Exactly.
C: Could you fill out the registration form, please?
G: Fine.(Fill in the form)
C: How would you like to make payment?
G: By American Express Card.
C: May I take a print of the card, please?
G: Sure, here you are.
C: Thank you, Mr. Green. Your ro om number is 2008, that?s on the 8th floor.
A bellman will show you the room. Please enjoy your stay.
（处理投诉）
C=Front Office Clerk G=Guest
C: Good evening, Front Office. Can I help you?
G: This is Mrs. Green, Room 2046. I ?ve just checked in and I?m not hap py with my room.
C: May I know what is wrong?
G: The room is smelly and there is someone?s hair on my bed! I didn?t expect such things would happen in your hotel.
C: I?m sorry to hear that, Mrs. Green. I?ll send a housemaid to your room at once. She will b ring air fresher and make up the bed again for you. We do apologize for the inconvenience.
G: That?s fine. Thank you.
C: You?re welcome, Mrs. Green. My name?s Lin Ling, and if there is anything else I can do for you, please don?t hesitate to call me.
C: (Printed the card) could you sign here, please?
G: Sure.
C: Thank you, Mr. Green. Here is your card and your receipt. Have a nice trip.
Section 3商务中心
基本词汇：
urgent紧急的original原始的;原件fax 传真business center商务中心code 代码parcel包裹directly直接extension分机;延长
常用句型：
1.好的，您想复印多少份？
Certainly, How many copies would you like?
2.每张2份。
Two copies for each.
3.是急件。
It?s urgent.
4.我需要5点以前拿到。
I need it before 5 o? clock.
5.我想要复印/打(字)/打印这个。
I?d like to copy/tape/print this.
6.这是您的原件。
Here is your original.
7.我把原件放在这里。
I?ll leave the original here.
8.等复印好了就打电话通知我吧。
Please call me when the copy is ready.
9.我想要发份传真。
I?d like to send a fax.
10.发去哪里？
To where?
11.请写下国家代号、区号和对方的号码。
Please write down the country code, the area code and their number.
12.**先生，我是商务中心的**。
Mr.**,this is **from the Business Center.
13.我们收到给您的一份传真。
We have received a fax for you.
14.你们如何收费？
What?s the rate?
15.最低收费是**元。
The minimum charge is ** Yuan.\
16.您检查一下好吗？
Could you check it?
17.我怎样可以去**？
How can I get to **?
18.您可以乘*路公交车去。
You may take Bus NO.**.
19.如果你搭的士去的话，大概要15分钟。
If you take a taxi, it will take you 15 minutes.
20.我要寄封信。
I?d like to poster a letter.
21.我要寄一个包裹。
I?d like to send a parcel.
22.邮费是多少？
How much is the postage?
23.我现在还不清楚。
I can?t say for sure now?
24.我迟一些告诉您可以吗？
I?ll let you know later, will that be all right?
25.没问题，先生。
No problem, sir.
26.这儿有一份价格表。
Here is the rate list.
27.晚上好，询问台。
Good evening, information Desk.
28.请再说一次好吗
Could you repeat that, please?
29.请说慢一点好吗？
Could you speak more slowly, please?
30.请说大声一点好吗？
Could you speak a little louder, please?
31.您能帮我接通客房预定部/餐厅预订部/客房送餐服务部吗？
Could you put me through to Room Reservations/the Restaurant Reservation Desk/Room Service……？
32.我这就为您转接过去。
Ｉ?ll put you through.
33.您能再试一次吗？
Could you try again?
34.打内线，直接拨房号。
From the house phone, please dial the room number directly.
35.请拨分机***。
Please dial extension ***.
36.每天有几次航班。
There are several flights a day.
37.我们可以为您订票。
We can book a ticket for you.
38.您要哪一天的票？
Which day?s tickets would you like?
39.您想坐哪次车？
Which train would you like to take?
40.我想坐1592次。
I …d like to take train 1592.
41.您要座位还是卧铺？
A seat or a berth?
42.硬卧票已经卖完了。
Hard berth tickets are not available now?
43.软卧怎么样？
How about a soft berth ticket?
44.我要一张下铺，多少钱？
A low berth ticket, please.
Section 4结账退宿
基本词汇：
check out结帐personal个人的cheque支票draw up起草
cashier收银员credit card信用卡receipt收据
常用句型：
1.如果您在中午12点以后退宿，就得付半天的房费(如果您在中午下午六点以后退
宿，就得付半天一天的房费)。
If you check out after12:00 at noon, you?ll have to pay half of the rate. (If you check out
after 6 p.m., you?ll have to pay the full rate.)
2.对不起，我们不能接受个人支票。
I?m sorry, but we are not allowed to accept personal cheque.
3.根据酒店的规定，我们不受个人支票。
But we don?t accept personal checks according to the hotel policy.
4.我想退宿.
I?d like to check out.
5.好的,请把房间钥匙给我好吗?
Certainly, sir. May I have your room key, please?
6.请等一下,我帮您结算账单.
Just a moment, please. I ?ll draw up your bill for you.
7.收银员马上会帮您准备好您的账单.
The cashier will have your bill ready in a moment.
8.让您久等了，**先生。
Thank you for your waiting, Mr.**.
9.这是您的账单。
Here is your bill.
10.您要核对一下吗？
Would you like to check it?
11.您打算如何付款呢？
How would you like to make payment?
12.用现金/信用卡/旅行支票.
In cash./By credit card./By traveler?s checks.
13.美元兑人民币的兑换率100：***。
The exchange rate of US dollar to RMB is100:***.
14.那就是说该给您***元人民币。
That will give you RMB ** Yuan.
15.请您在这里签名，好吗？
Could you sign here, please?
16.这是您的卡和收据。
Here is your card and your receipt.
17.祝您旅途愉快
Have a nice trip.
18.我们期待能再次为您服务。
We look forward to serving you again.
样本对话：
C=Cashier G=Guest
C: Good morning, sir. May I help you?
G: Yes, I?d like to check out.
C: Certainly sir. May I have your room key, please?
G: Sure. Here it is.
C: Just a m oment, please. I?ll draw up your bill for you.
(After a while)
C: Mr. Green, your bill totals US$520. How would you like to make the payment? G: By credit Card. Do you accept Visa?
C: Yes, Mr. Green.
G: Here you are.
Chapter 3 酒店英语—房务部
客房服务Housekeeping Service
一、关键词语 Key words
bed 床
basin 洗脸盆
single bed 单人床
bath-tub 浴缸
double-size bed 双人床
shower cap 浴帽
extra bed 加床
shampoo 洗发水
sheet 床单
conditioner 护发素
blanket 毛毯
comb 梳子
quilt 棉被
tooth-paste 牙膏
bed spread 床罩
tooth-brush 牙刷
pillow 枕头
soap 肥皂
pillow-case 枕头套
bedside 肥皂碟
bedside 床头柜
cotton tips 棉签
wardrobe closet 水龙头
switch 开关
shower curtain 浴帘
lampshade 灯罩
towel rail 毛巾架
bulb holder 灯头
bathrobe 浴衣lampshade 灯罩
towel rail 毛巾架bulb holder 灯头bathrobe 浴衣
bulb 灯泡
tank 水箱socket 插座shower head 喷头
hair dryer 电吹头telephone 电话shaver 剃须刀telephone directory 电话目录electric razor 电动剃须刀slippers 拖鞋
glass 水杯
ball-pen 圆珠笔ashtray 烟灰缸aerogram 航空邮件match 火柴questionnaire 意见书
tea table 茶几
post card 明信片curtain 窗帘brochure 酒店简介blackout drape 遮光窗帘hotel card 酒店名片cloth brush 衣刷
desk 写字台shoe-horn 鞋拔stationery folder 文件夹mirror 镜子
letter paper 信纸clothes hanger 衣架
air mail envelope 航空信封carpet 地毯service directory 服务指南rubbish bin 垃圾桶sewing kit 针线包toilet 恭桶
bath foam 淋浴液body lotion 润肤露quality executive 行政楼层bathroom 浴室deluxe suit 豪华套房
refrigerator 冰箱
double room 双人房
chair 椅子
twin room 双床房
sofa 沙发
stepping pad 垫脚凳
bed light 床头灯
safety box 保险箱
telephone 电话机
painting 壁画
shoe brush 鞋刷
bath mat towel 地巾
bath towel 浴巾
towel 毛巾
hand towel 方巾
alarm clock 闹钟
TV remote control 遥控器
Table lamp 台灯
Floor lamp 落地灯
Scissors 剪刀
Toilet paper 卫生纸
Tissue 面巾纸
二、基本句型 Basic Sentences
1.Welcome to 19th floor. 欢迎光临19楼。
2.Housekeeping, may I come in? 客房服务员，我可以进来吗？
3.When would you like me to clean your room, sir?
您要我什么时间来为您整理房间，先生？
4.May I clean your room now? 我现在可以为您整理房间吗？
5.Leave you laundry in the laundry bag. 请把要洗的东西放在洗衣袋中。
6.The Laundry bag and laundry list are in the wardrobe.
7.We will deliver it within 4 hours at a 50% extra charge.
加收50%的费用，我们在4小时内洗好送还。
8.Would you like express service or normal service? 您要快洗服务还是普洗服务？
8.You’d better check you laundry. 您最好查看一下洗好的衣服。
9.May I know your name and room number? 您能告诉我您的名字和房号吗？
10.Here we are ,room 3605. 3605号房间到了。
11.I’ll send for an electrician(doctor…)for you. 我给你请电工（大夫…）
12.A repairman will come and check it right away. 修理工马上会来检查。
13.I’ll show you the way myself.我亲自带您。
14.I am sorry, but we don’t have the special equipment necessary.
抱歉，我们没有所需的特别设备。
15.I am afraid guests are not allowed to use iron or electric heaters in their rooms.
客人恐怕不准在房间里使用熨斗或电器。
16.Our hotel has very good room service.我们酒店的送餐服务非常优良。
17.If you don’t want to be disturbed, you’d better press the “Don’t Disturb”
key on the bedside controls.
如果您不想被打扰，您最好按床边的“请勿打扰”键。
18.There are several kinds of drinks in the mini-bar. Please help yourself to them.
The cost of the drinks you’ve had will be added to your account.
冰箱里有饮料，请随便用，用后统一结帐。
19.I’m afraid you have to pay for it according to the hotel policy.
根据酒店规定，恐怕您得赔偿。
三、情景对话Conversation
A. Asking to clean the room
Attendant :( Knocking at the door or pressing the door bell three times)
House-keeping .May I come in?
Guest: Come in, please.
A: Good afternoon, sir. I am sorry to disturb you. May I clean the room now? G: Yes, please.
A: Thanks a lot.
B. Turn-down service
Attendant: Turn-down service. May I come in?
A: Good evening. Mr.& Mrs. White. How are you this evening?
Guest: Fine, thank you, and you?
A: I’m fine, too. Thank you,.
G: We are waiting for our friends now. We will go to have dinner together. Could you come later?
A: All right, madam. I’ll come later. Anything else I can do for you, madam? G: Yes. How about tidying up a bit in the bathroom. I’ve just showered and it’s quite a mess.
A: Yes, madam. I’ll place some clean towels there as well.
C. Introducing hotel service
Attendant: May I come in? I’m a room attendant.
Guest: Come in, please.
A: Good evening, sir and madam. Sorry to have kept you waiting. Where can I put your luggage?
G: Just here. Thank you. This is for you.
A: No, thanks. We don’t accept tips in our hotel...
Thank you all the same. Is there anything else I can do for you, madam?
G: We want to have our breakfast in our room tomorrow. When should we order that? A: This is your door knob menu. Just check the items you would like for breakfast. Mark down the time, hang it outside your door before you go to bed tonight. Our hotel has very good room service.
G: I hope we can get up on time.
A: Don’t worry, madam. We have morning call service. You may tell the operator your room number and your time.
G: Thank you for your help.
A: If you don’t want to be disturbed, just place this “please do not disturb”sign outside your door. Anything else?
G: Yes. I want to send a fax to my friend.
A: There is a business center in the lobby. You may send the fax there.
G: That’s very kind of you.
A: Good night.
G：Good night.
D．Facility problems
Attendant：Housekeeping．May I come in?
Guest ：Sure．Come in.
A: Did you call for service，madam?
Ｇ:Yes，the television isn't working.
Ａ：I’m very sorry，madam．A repairman will come and check it immediately.
G：Oh，and another thing．The People next door are very noisy.
A：I’m very sorry about the noise，madam．We will check into it.
G：Fine,，don’t forget.
A：I’ll take care of it personally．Have a good night.
E．Laundry Service
Attendant：Housekeeping．May I come in?
Guest: Yes, I’d like to have this laundry done, please?
A：Certainly，sir．Could you fill out the laundry list，please?
G: Where is it?
A: The laundry bag and laundry list are in the wardrobe.
G：Fine，May I use your pen?
A：Certainly，sir．Here you are.
G：Thanks．Oh，and I do n’t want these shirts starched.
A：No starch. I understand，sir.
Ｇ：There’s also a stain on the jacket. I’d like it removed before its dry cleaned. A: May I see it, please?
G: Yes, here you are.
A: What kind of stain is it, sir?
G: I spilled some soy sauce on it.
A: We will do our best to remove the stain but we can not guarantee the result. G：That’s OK．How long do you think it will take?
Ａ：I’m not sure，sir．But I will check with the Laundry and let you know.
G：Fine．I’d like it as soon as possible.
Ｆ．Shopping for the guest
Guest: This is Mr. Smith, room 3605.Can you help me?
A：Yes，Mr.．Smith．What can I do for you?
Ｇ：Could you bring me an English Newspaper, please?
A: Certainly, sir. We’ll bring one as soon as possible. Would you like an evening newspaper tonight, too?
G: No, that’s all right. How much will it be?
A: It’s free, sir.
G: Fine. I am sorry to bother you, but I’ll need some cigarettes, too.
A: That’s no trouble at all, sir. Which brand would you prefer?
G: Marlboro.
A: How many packs, sir?
G: Two please, and just ad them to the bill.
A: I’m afraid cigarettes must be paid for in cash.
It’s 20 Yuan.
G：All right，I’ll pay in cash.
A：Thank you，Mr. Smith．We will bring you newspaper and cigarettes as soon as possible.
Chapter 4 酒店英语—饮食部
餐馆英语
Food & Beverage service
一、关键词语Key words
restaurant 餐厅
bowl 碗
banquet hall 宴会厅
chopsticks 筷子
western food 西餐
dish 碟子
Chinese food 中餐
Tray 托盘
Bill 帐单
Finger bowl 洗手盆
Steak 牛排
Spoon 勺、匙
Soup 汤
Teacup 茶杯
Main course 主菜
Wine cup 酒杯
Soft drink 软饮料
Coffee cup 咖啡杯
Dessert 餐末点心、甜食
Glass 玻璃杯
Wine 酒、葡萄酒
Tea pot 茶壶
Buffet 自助餐、冷餐
Table knife 餐刀
Sugar 糖
Fruit knife 水果刀
Cigarette 香烟
(table)fork 餐叉
sandwich 三明治
napkin 餐巾
typical local dish 风味菜
toothpick 牙签
taste 味道
cruet 调味瓶
salty 咸的
sideboard 餐具柜
fresh 鲜的
milk 牛奶
sour 酸的
fruit juice 果子汁
sweet 甜的
beer 啤酒
bitter 苦的
beef 牛肉
tart 涩的
button 羊肉
fried 油煎的
pork 猪肉
crisp 松脆的
salad 色拉
smoked 烟熏的
bread 面包
health food 保健食品
rice 米饭
ice-cream 冰淇淋
pudding 布丁
二、基本句型Basic Sentences
1.Sit down, please. Here is the menu. May I take your order? / Are you ready to
order, sir? 请坐，给您菜单，先生，您要点菜吗？
2.What would you like to have, coffee or tea? 您要喝咖啡还是茶？
3.Would you like to have some wine with your dinner? 您用餐时要喝点酒吗？
4.Service hours are: 6:00 a.m. to 10:00 a.m. for lunch, 5:30 p.m. to 9:30 p.m.
for dimmer.
餐厅供应时间是：早餐是6点到10点，午餐是11点半到2点，晚餐是5点半到9点半。
5.Here is the bill. Please sing it. 这是您的帐单。请签字。
6.Will this table be all right? 这个座位好吗？
7.Would you like to start with a glass of beer? 先喝一杯啤酒好吗？
8.What vegetable would you like with your fish? 吃鱼时您想配点什么蔬菜呢？
9.How do you like Chinese food? 您喜欢中国菜吗？
10.What do you think of our service? 您对我们的服务有什么意见？
11.How would you like your steak cooked? Rear, Medium, or well done?
牛排怎么做？三分熟，半熟还是熟透？
12.In your hotel we don’t accept tips. It’s our pleasure to serve our guests well.
Thank you all the same.
我们饭店是不收小费的。我们为客人服务好感到高兴，还是要谢谢您。
13.We’ll give you a 10 % (ten percent) discount after 8 p.m. o’clock.
晚上8点以后，我们给您九折优惠。
14.We’ll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。
15.I’d like to reserve a table for four for this evening at 8.
我想预定一张今晚8点四人的餐位。
16.I’m afraid you’ll have to pay for the damage. 您必须赔偿。
17.I can’t guarantee anything, but I’ll try my best.
我不能保证，但我会尽力而为。
18.Have you made a reservation? / Do you have a reservation?
您预定过了吗？
19.How many people are there in your party? / For how many people?
你们一共有几位？
20.I’d like to reserve a table by the window. 我想定一个靠窗的餐位。
21.How about a table in the corner of the restaurant?
餐厅角落的餐位好吗？
22.We are open until 12:00 p.m., but our last order for dinner is at 11:00 p.m.
我们一直营业到晚上12点，但晚餐点菜的截止时间是11点。
23.I’m sorry, sir, the restaurant is full now/today.
对不起，先生，现在/今天我们餐厅预定已满。
24.Please sit at the same table for each meal. 请你们每顿饭坐在同一个餐位上。
25.Since you are group guests, we’ve arranged a set menu for you. If you want to
have extra food, you should also pay extra for it .
因为你们是团队客人，我们已经替你们安排了套菜。假如你们想另外加菜的话。你们得另付费用。
26.I’m sorry, we’re filled up right now, but do you mind waiting for a while?
对不起，这会儿都挤满了，可是您能不能等一会儿？
27.We will have you seated as soon as possible.
一有空，我们马上给您安排座位。
28.Would you like smoking area or no-smoking area? 您喜欢吸烟区还是非吸烟区？
29.I’m sorry, sir. The table has been reserved. These is a sign on it.
对不起，先生。这张桌已经有人预定了，上面有个标签。
30.Your dining coupons only include soft drinks. I’m afraid you have to pay extra
for it. 您的餐券只包括软饮料，我想如果您要这个的话得额外付费。
31.What would you like to follow?
您下一道点什么呢？（这也是请客点菜的套话）
32.What kind of food (drink, juice, dessert) would you like?
请问您要哪种食品/饮料/果汁/甜品？