商务英语情景口语100主题至30结

lesson 1

Dialogue one

M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.

F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.

M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.

F: What if I can't speak to him directly?

M: Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office

.F: How do I find Martin’s fax number? Is he in your roller desk?

M: No, but you can also call their office and ask the secreta ry to give you their fax number. I’ll email you their office number later today.

F: Ok, I'll get on it first thing.

M: Be sure you do, I need those briefs ASAP

Dialogue two

M: Did you put this morning's faxes on my desk? I'm waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.

F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.

M: Yeah, you’re going to have to call them and get them to be refaxed. These copies are so dark. I can't make out any of the words.

F: What about that one?

M: This one? This one is so light and I can barely read it. How can that be?

F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.

M: Yes, but this one will have to be relaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.

F: I guess the fax machine is out of paper too. Don't worry, I’ll have someone look at it this afternoon, and in the meantime, I’ll have your documents refaxed to our other fax machine.

Lesson2

Dialogue 1

A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?

B: Hello.I would like to speak to your director of human resources, Ms.Jenkins, Please.

A: Just a moment. I’ll check to see if she is at her desk. May I tell her who is calling?

: This is Bill Burton from Milford Insurance; I’m calling in regards to our meeting next Tuesday.

A: Thank you, Mr.Burton.Can you please hold for a moment? I’ll check to see if she is available.

B: No problem.

A: I’m sorry; Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?

B: Yes, please have her return my call when she returns to the office. It’s best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799.

A: I’m sorry; I didn't quite catch that, could you please repeat the number?

B: No problem, my office number is 635-8799; Tell her to ask for extension 31.

A: I’m sorry, Mr.Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?

B: Yes, and I represent Milford Insurance.

A: I will make sure Ms.Jenkins receives your message and returns your call before 3pm this afternoon.

B: Thank you very much.

Dialogue2

A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?

B: I’d like to speak to someone about reservations.

A: I can help you with that. what date would you like to make a reservation for?

B: We’ll be arriving May 12th, but I would like to make reservations for penthouse.

A: Oh, I’m sorry sir; I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker; he makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?

B: When do you expect him back in?

A: He'll be out all afternoon, he might not be able to return your call until tomorrow, Will that be alright?

B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.

A: Could you please spell your last name for me?

B: Sure. It’s D-A-R-C-Y.

A: Okay. Mr. Darcy and your phone number is 660-843-3233?

B: That's 3235.

A: Sorry! 3235. Great.I’ll have Tony call you first thing tomorrow morning.

lesson 3

Dialogue one

M: Hello, Bill Berton speaking. What can I do for you?

F: Hello, Mr. Berton, this is Jenny Jenkins of bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?

M: Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?

F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?

M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?

F: That should be fine, shall we say about two o’clock?

M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.

F: Thanks Burdon, I’ll see you on Thursday.

Dialogue two

F: Hello

M: Hello, is Doras available?

F: This is Doras, who is calling please?

M: Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.

F: Oh,I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, and I can’t make it that early.

M: If I put you in that later slot, would that work out?

F: It would have to be after lunch. Do you have anything available about 2 o’clock?

M: Sorry, Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time?

F: That’s all right. I think I should be able to make it at 1:15. Can you put me down for that time slot?

M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15

F: Wonderful. Thanks very much.

lesson 4

Dialogue 1

A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?

B: Didn't you hear about that, our meeting was postponed until Friday.

A: What? the meeting was postponed? No one told me anything about it.

B: Did you get the memo?

A: What memo? They haven't any memo this whole week, I check my inbox every day. And I haven't seen anything.

B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.

A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, but I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?

B: It should have got around to everybody; they also post a copy of the memo in the break room. Don't you ever look at message post on the bulletin board?

A: I'm usually too busy to take a bunch of coffee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.

B. That's right, You will never know what your missing out of it if you don't read the memos.

Dialogue 2

A: Ms. Dorsen, I need to take a dictation for me,

B: Yes, sir;

A: They should go out intra office memorandum to all employee by this afternoon, are you ready?

B: Yes, sir, Go ahead.

A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.

B: Sir, Does this apply to intra office communication only or relate also restrict external communications?

A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.

B: But sir, many employees use instance messaging to communcate with clients.

A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?

B: This apply to internal and external communications.

A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.

B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.

Lesson 5

Dialogue one.

A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.

B:If you want to see something about my call last week, why didn't they sent it to me?

A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.

B:Can I see it first in seconds?

A:Sure, here it is.

B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.

A:Did they ask you to sent the files beforehand?

B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?

A: I don't think so, why do you ask?

B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.

A: Maybe they forgot to attach it to the letter. You should give them another call.

Dialogue 2

.A:Can you help me for a minute?

B:Sure, what I can do for you?

A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.

B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.

A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?

B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.

A: Like "Regarding our new product line, we would like to anounce a special price discount"

B: Right, do you need them to respond?

A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?

B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."

B: Great! and what do you think I should close it with?

A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.

B: OK, Thanks a lot for your help!

lesson 6

Dialogue 1

A: Our toner cartridges are already out of ink...Could you make an order for a new set?

B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.

A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.

B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?

A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.

B: OK, will do.

Dialogue 2

A: May I help you?

B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.

A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?

B: It should be under Leslie Smith. The number is 184796 A.

A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?

B: Yes. A: Is there the correct billing address?

B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.

A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.

B: Thank you.]

lesson 7

007 Co-Workers Dialogue 1

A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.

B: You souldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.

A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.

B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.

A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.

B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.

A: Maybe that's why he's so nice!

Dialogue 2

A: Do you get along with your co-workers?

B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.

A: Do you think management should fire someone just because they grossip?

B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.

A: So how do you develop good relationships in the office?

B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working enviroment, you should be able to ge along wiht most of the people you work with.

A: I think you're right. But it does seems that there are always a few co-workers that are harder to work with than others.

lesson8

008 Bosses Dialogue 1

A: How are things at the office lately?

B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy I haven't had time to breathe!

A: That bad, huh? What about his personality? It's a nice guy at least?

B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.

A: What a terrible working enviroment! Have you tried to talk anyone about it? Maybe the boss of your boss?

B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.

A: It must be terrible. Why don't you just quit?

B: If it wasn't for the money, I would quit in a heartbeat. But the probelm is, I can't support myself if I don't work.

A: Yeah. But a boss like that? To deal with him everyday, you should get a raise!

Dialogue 2

A: Do you get along with your boss?

B: Actually I do. She is really understanding and reasonalbe most of the time. There was only one time I didn't really agree with her.

A: When was that?

B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.

A: Well, he souldn't have been drinking on duty. It's your boss' responsibilty to make sure employees are safe, and also doing their jobs.

B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.

A: Did this incident with your co-worker affect your relationship with your boss?

B: Not really. All of us at the office respect our boss a lot.

A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.

lesson 9

009 Brainstorming Dialogue 1

A: Have you thought up any good ideas for our business proposal?

B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.

A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.

B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.

A: Maybe we can shelve the proposal for a while while you brainstorm.

B: We could do that, but I hate to put everything on hold.

A: You're right, it's no good to have things up in the air for too long.

Dialogue 2

A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.

B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.

A: So you think we should hire some new people? That is one possible solution. What else could be the problem?

B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.

A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.

B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.

A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.

lesson 10

010 Commuting Dialogue 1

A: Where's Bill? The ambassador is already here. The meeting is set to start at 9 am.

B: He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.

A: Even though the trafic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?

B: Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation.... Bill must have overslept.

A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6:30, no telling what time he actually gets up.

B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.

A: Why doesn't he just drive to work? B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.

Dialogue 2

A: I can't wait until my car is repaired. The commuting with public transportation is killing me.

B: It can't be that bad.

A: But it is! Take this morning for example. The subway was so packed this morning, I got totally squished by about a hundred busy commuters on the way to work.

B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.

A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?

B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.

A: I'll bet it's good exercise, too...a good way to keep fit.

B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine.

The working lunch Dialogue 1 lesson 11

A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today?

B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know.... Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break....

A: I hate to make you work through your lunch break with how busy you are....

B: It's okay.... I've already had several days in a row working through lunch....

A: How about this.... We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat.

B: You don't have to do that....

A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste.

B: Actually I do like Chinese.... Let's make it a date for Chop Suey and the Martin account at about 12:30. Does that sound good?

A: Great. I'll bring the food.

Dialogue 2

A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?

B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule?

A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch.

B: Are you planning on treating the investors to a full-course meal?

A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.

B: That'll be pretty heavy for a mid-day meal, don't you think?

A: As along as we stay away from anything alcoholic, we should be okay.

B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian.

A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.

lesson 12

International Business Travel

Dialogue 1

A: I hear you're being sent to Madrid for the annual conference. Is that right?

B: Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.

A: Are you serious? You haven't even been anywhere on vacation?

B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time!

A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet?

B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee.

A: You leave next Tuesday, right? What time is your flight?

B: My flight departs at 7 am. I have everything except for my luggage ready.

A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office by 9.

B: That would be great! Thanks a lot!

Dialogue 2

A: How were things in the Tokyo branch when you were there?

B: Good! They have expanded and are doing better than they were last quarter. It's nice to see some improvement for a change.

A: Do you see the trend continuing over the next few months?

B: Yes, especially with so many of our executives going back and forth from here to Japan. The only problem is, they may have trouble when they go to open up business here.

A: Why would you say that?

B: They aren't too familiar with doing business outside of Japan. There are a lot of cultural differences to account for.

A: I'll say! Sometimes they just do things really differently. But one thing I can say, they are really hospitable.

B: Have you ever been to Japan?

A: Sure! I just got back yesterday. I'm still suffering from jet lag.

lesson 13

Dressing for Business D1

Did you see the way that Brian came to work yesterday? Ever since he came back from that conference in Silicon Valley, he's been coming to work dressed in jeans and sweatshirts. It's like he's decided to make himself at home in his office. I don't know how long it'll take before the management talks to him about it.

He was really influenced by the way they do things on the west coast. I guess

the working atmosphere is a lot more relaxed and casual in California. It comes from the information technology industry.. there isn't such a large division between home and office, so people want to work in the clothes they feel more relaxed in.

Maybe so, but it seems kind of strange, which the rest of us in white shirts, dark suites, and ties.

It's not as bad as that...We are allowed to wear more casual jackets and trousers. Besides, didn't you hear what Brian found on his desk this morning?

What's that?

Management decided to give him four brand new white shirts. That's their way of telling him that his new style of dressing down is not quite acceptable.

D2

Even if our company didn't have a dress code, I still think people would wear formal clothing to work.

I wouldn't be so sure... People want to wear what they feel most cofortalbe in.

Maybe that's ture for some positions, but I think the marketing and sales staff would definitely not agree. They dress for success? You can't go out on a sales cal if you are dressed in jeans. It's just not respectful to you client.

I think what you wear is so overrated. I would rather have a down-to-earth, honest and solid sales person than a painted, patent leaather, designer suite salesman.

It's not as simple as that. People judge you by your appearance, whether you like it or not. So dressing professional is being prefessional. The image that you portray to others is so important in business. It's your imag and how others perecive you that makes the difference between landing or lossing a sale.

Maybe you're right, but I'll take my sneakers and jeans any day!

Lesson 14

Dialogue 1

F:Hello,welcome to prise star hotel.how may I do for you?

M:Hi,yes,I have a reservation.My secretary called and booked a room a couple of weeks ago,the reservation should be for a double bed,none smoking room.

F:And what name of reservation made under?

M:It should be under Steve Jhonson

F:Mmm,let me see,it seems there is no Jhonson listed a room for tonight,is there any other name that you reservation list under？

M:No,here is the confirmation number,would that help?It is 898007,I had the room booked with visa cold card.

F:Ah,yes,here it is,you have a standard double room,non smoking on the 3rd floor,I just need to see some anditification and the credit card you booked the room with if you don’t mind.

M:Sure,here it is.would it be posible to check out and pay the bill in the morning,also,what time is brack served?

F:There is a continent for breakfast from 6:00am to 10:00am,is in the larby.Also you can pay your bill in the morning,but we require a 20% depart it of front,but I can just keep a record of your credit on file.Ok,I’ve got you on set up if y ou could just sign here,and in a show here,here is your room key,anything else I can do for you?

M:Yes,could you call me a taxi please?

Dialogue 2

M:Excuse me,can you help me?I’d like to change my room if possible,I couldn’t sleep at all last night,the pep ole in the room next mine were making a lot of noise,also if all the possible,I’d like the room doesn’t look at the street,between the noisy neighbor and high away outside,I didn’t sleep but wake.

F:I am so sorry to hear that sir,let me check and see what is available,what room,what room are you in now?

M:I’m on the 6th floor,room 698,I’v have many problems with that room,just this morning, I called someone up to 5th to assure the bathroom,it didn’t work,and it still doesn’t work.

F:Oh,dear, well,it looks likely we have a few room for available,can I put you into a room on 17th floor?it has a backhole and it doesn’t face the high way.

M:Ok,that would be very nice!What do I need to do for transfer?

F:Let me check you out of your old room,you have to sign here,and acknowledge these changes and also the charges for your previous room.Then I can hold you up to room 1780.

M:Mmm,I don’t think the charges are right,can you explain them please?

lesson 15

015 Negotiating the Subway

Dialogue 1

A: It's my first visit to Prague, I'll be here for three days for a conference, then I have a day on my own to do some sightseeing before I head back home. What do you suggest I see when I'm here?

B: There are many interesting places you should be sure to see. One problem is transportation, however. Because the city is very old, the roads are narrow and congested. If you only have three or four days to visit, you don't want to spend them waiting in traffic in a cab. I suggest you take the subway.

A: The subway? But is there a subway station next to my hotel? I have to go between the conference center and the hotel several times a day.....

B: No worries, there's a subway station at the conference center itself, and a shuttle from your hotel to the conference center that takes only 5 minutes. When you do your personal sightseeing, you can first take the shuttle to the conference center, then hop on the metro.

A: Is it expensive to ride on the underground?B: You can get a daily pass that will allow you to travel unlimited for the whole day for about 6 dollars. Otherwise, you can pay by trip, which is about 50 cents to 2 dollars each trip, depending on how far you go.

A: Is it easy to get lost?

B: No, no... .it's very hard to get lost. There are two lines, one that goes in a circle, the other that is straight. If you get lost, there are always subway attendants that can help you find your way.

Dialogue 2

A: Excuse me, can you help me figure out how to get to the Wudaokou subway station from here?

B: Sure.... first you're going to have to buy a ticket to ride on the subway. The Wudaokou station is on the lightrail, so you'll have to transfer. Be sure you buy a combination ticket for the regular subway and the lightrail. It should cost you 5 yuan.

A: An after I buy the ticket, where should I go?

B: You can take the red line train from here, but you'll have to transfer to the blue line at Fuxingmen transfer station. After you transfer, take the blue line that is heading north towards Fuchengmen.

A: so I transfer from red to blue, then how long do I ride the blue?

B: You'll take the blue line until you reach Xizhimen. That's a big station, so there will likely be a lot of people getting off at that stop. You can transfer to the lightrail there, you'll have to exit the subway and present the unused portion of your combination ticket to the ticket master, they'll give you a new ticket to use on the lightrail system.

A: It sounds so complicated!

B: No, not the really, don't worry about it, like I said there'll be a lot of people there doing the same thing that you are doing, so just follow the crowd, There's only one direction to go, so you won't get on the wrong train. Head north on the Yellow line, and you'll see Wudaokou in just a couple of stops.

A: Thanks!

lesson 16

Receiving clients

Dialogue one

F: How can I help you?

M: Yes,I am Jims mirson from edson associate. I’d like to see Mr Smith.

F:Do you have an appointment?

M:Yes,he knows I am coming.our meeting is at 7 o’clock.F:I wondering if Mr Smith forgot your meeting,I am afraid he left this office this morning and he is not expected back until after 4PM.let me find out if he made an arrangement for someone else to meet with you in his place,will you please have a seat?

M: sure.

F:Yeah,Mr Mirson,I just checked with their office manager Ms Terry,she said Mr Smith briefed her on your project,she is just finishing up our meeting now,she should be meet you shortly.would you like me to show you around for your waiting?

M:That would be very nice,thank you!F:Right this way Mr Mirson,we can start with our front office,when Ms Terry is ready,you may takel at the front 6th floor,there is a conference room already prepared.

Dialogue 2

F:Good afternoon,what can I do for you today?

M:Yes,I was wondering if I could speak to anyone about establish with your company.

F:Do you have any appointment with any of our financial advisers?

M:I was aware I need to make an appointment.

F:Oh,it is no problem,I can see if anyone is available now to meet with you.can you please wait just a moment?Go head and have a seat.make yourself comfortable.

M:Thank you!

F:Thanks for waiting!i just talk our crul,it is a busy time for us right now,but if you don’t mind waiting about 10 minutes,I can arrange for you to talk with Susan,she can help to answer the question you have about investment gones,here,take this number and will let you know when is the time,when your number is called,Susan would be ready to see you.

M:Where is her office?

F:It is on the 3rd floor,take the adfee at front,and when you get the it is the first door on the right.

M:Thank you,I am sure I shouldn’t have any problem of finding it!

lesson 17

017 Entertaining Clients

Dialogue 1

A: Mr. Bryant? Hi, I’m Mike from Florence Incorporated. I’ll glad you made it okay. How was your flight?

B: It was pretty bumpy, also a bit long, all together about 5 hours.

A: That is a long flight. You had a layover too, is that right? You must be tired.

B: Actually I feel quite rested. I was able to sleep on the plane.

A: Good! Here, let me help you with your bag. Is it your first time to Seattle? I’d be happy to take you around this city and show you the sights tonight if you’re up to it.

B: That will be very nice. You're too kind.

A: I’ve already made a hotel reservation for you, let's go to the hotel first and drop off your things. Then, I’d like to have a drink so that we can get better acquainted. I’ve booked a table at an exclusive restaurant downtown. Afterwards, I’ve made arrangements to take you to see the city light. Seattle’s nightlife can be really quite exciting. How does th at schedule sound to you?

B: Sounds great. Thank you for your hospitality.

Dialogue 2

A: Tom Jones from Lockwood will be coming in this afternoon. You’ll be going along with the driver to pick him up at the airport when his plane comes in from Prague. Remember, he is one of our most important clients. I want you to give him the red-carpet treatment.

B: Do you want me to drop him off at the hotel, or do I have to keep him amused this evening as well?

A: What do you think? I want you to treat him like a king. Take him to one of the fancy restaurants downtown. Afterwards, you can follow up with a show.

B: How much is my entertainment budget then?

A: Just not exceed $800 tonight.B: Don’t worry. I’ll give him the VIP treatment. Jeeze, I really don’t enjoy myself when I’m entertaining clients.

A: Well, it’s your job, isn’t it? Try to have a more positive attitude, it’s not as bad as you make it out to be. Hey, while you’re at it, why don’t you invite him to play golf this Saturday as well?

B: No problem. Anything to keep management happy.

Lesson 18

Dialogue 1

F:Hello,Mr Henson,welcome to Beijing! Is this your first time to visit china?

M:Oh no,I’v already made several trips to Guangzhou,this is my first trip to Beijing though.it is a lot larger than I expecte d it would be.

F:Yes,Beijing has been broken over the last few years,there are a lot of improvement changing be made for Olympic,what would you like to see when are you here?

M:I hope to have time to visit great wall when I am here,I always want to go there,I think it would be a real shame by came all the way in Beijing and didn’t make out the wall,do you think I have a chance to see it?

F:I can pretty sure it can be arranged,the wall is a short distance from the city,but we could make arrangements for driver to take us out to visit the great wall during when our afternoon breaks,I also recommend you to visit Tian’an Men Square and city while you add it!

M:Yes,that would be nice,would I have a tour guide to tour completely visit these places?

F:Don’t worry,I would be able to go along with you,over the next few days,if you have any questions or problems,I will be right here to help you out,I can be a translator and tour guide.

M:Thank you very much.

F:My pleasure,I hope your visit to Beijing is very enjoyable!

Dialogue 2

F:Mr Henson,would you abject to Wangfu translating for us? I am afraid my English is very poor,it will be a bad job explaining my meaning to you!

M:That would be fine,don’t worry,your English is much better than my Chinese,so what do we have plan for tonight?

F:If you don’t mind,we’d like to invite you to dinner,would you prefer to have westen fast food or Chinese food?

M:That is very kind of you,Chinese food would be all right,I’ll be a little breath tonight,and my try on here.

F:Do you like Chinese food Mr Henson?

M:Yes I do,very much,I just wish I knew hot order what I like,for a life of me,I can’t remember any of the names.

F:Yes,I find it is difficult to remember the name of things in another language.Have you ever tried peaking durk?

M:I can’t say I have eaten it before,I heared of it of course,it’s quite famouse now,isn’t it?

F:Would you like to try tonight?

M:Certainly!

F:Perfect,can you use chopsticks?

M:Well,let’s see,how is this?am I doing this right?

F:Let me show you,this is have a works,the chopsticks become extension of your fingers,just hold them like this,and grape the food by painting the two chopsticks together with your hand!

lesson 19

019 Factory Tours

Dialogue 1

A: We'd like to welcome everyone to the Michelson Tools factory site, and thank everyone for being here today. My name is Paul Shafer, I'll be showing you around today. Please feel free to ask questions at any point during our tour, I'll be happy to answer questions for you.

B: Is it really necessary to wear all this protective gear?

A: That's an excellent question. I'll bet your wondering why we ask you to wear hard hats and safety goggles while you're in the plant. The reason is simple, we care about your safety and we want to ensure there are no injuries today. As you will see, to maintain a high level safety, we also require all of our staff to wear similar protective gear.

B: How long will the tour take?

A: It should take about twenty minutes to go through the main plant, and maybe another ten to take a look at the laboratory. All together our tour should last about half an hour.

B: Okay....A: Well, if you don't have any questions, shall we get started? If you'll follow me, first I'll take you to the site of our semi-conductor system....

Dialogue 2

A: Here in the main plant is where most of the action takes place. We produce and package more than five hundred thousand units per year on these machines... if you do the math on it, that breaks down to about one unit every minute.

B: How many employees do you have working in this area? What percentage of your employees are on the ground floor?

A: We have about 40 employees on the ground floor, which is about 20% of the total staff. Ground floor employees include production line workers, maintenance staff, and quality control managers.

B: What all do your quality control people oversee?

A: They are responsible for ensuring the continuity of quality for the products that come out of our plant and they also work together with the system engineers to keep the machines running smoothly. Here, let's move on to the next room.... I'd like to show you what it looks like in one of our test cubicles.

lesson 20

020 Personal Introductions

Dialogue 1

A: Hi, Mike, do you have a minute? I'd like to introduce you to a good friend of mine. This is Camilla Peters, she is probably one of the foremost plastic surgeons on the West Coast these days, she's not only fabulous with a knife, but she's also my business partner and one of my nearest and dearest friends.

B: Ms. Peters, I'm enchanted. How do you do?

A: Camilla, this is Michael Boardman. He's the managing director of the Los Angeles Women's Health Clinic. A busy and energetic man, but he always manages to make enough time out of his busy schedule to beat me once in a while on the golf course.

C: Mr. Boardman, I'm pleased to meet you. It is true what Clark said?

B: Don't believe everything you hear from this guy. I hardly ever manage to beat him.C: Please tell me more about what you do.B: I'll be happy to.

Dialogue 2

A: Ms. Gordon, I am pleased to present Algor Tang from London. Mr. Tang is one of our foremost clients and will be visiting our factory this afternoon.

B: Mr. Tang, how do you do.... I am very pleased to meet you.

A: Mr. Tang, I would like to introduce you to Julia Gordon, our director in charge of the marketing and distribution. She will be able to accompany you today on your tour of the factory site. If you have any questions about anything you see, or you have any special requirements and needs, she can help to accommodate you.

C: Thank you, Ms. Gordon.

B: Please, call me Julia.

021 Small talkDialogue 1

A: Hi, there, I'm steve Saunders. What's your name?

B: I'm Paul Whitney. Isn't this convention great?

A：Yes, it is, better than I expected it would be. The presenters have been first rate. Is this the first conference you've been to?

B: No, I've been coming for the last three years. Each year keeps getting better. Where are you from?

A: I'm from Long Island, New York. What about yourself?

B: I'm from the other side of coast, Los Angeles.

A: Wow, I really like California...the weather there is much better than the east coast.

B: Have you been to California?

A: Just once. Quite a few years ago we took the kids to Disneyland on our vacation. They had a blast.

B: How many kids do you have?

A: Two, a boy and a girl. They are already grown now.

生活英语情景口语100主题21-30.

21,Eating Out Words Storm drive-in 免下车餐馆 cafe咖啡店 canteen/cafeteria 餐厅 Buffet 自助餐 deli 熟食店 takeaway 外卖 non-smoking section 无烟区beverage 饮料 set menu 套餐 starter(appetizer) 第一道菜，开胃菜table for two 两人桌 tip 小费 main course 主菜 side dish 附加菜 dessert 甜品 portion 一份食物 make a reservation/book a table 预定bill(check) 餐费账单 kebabs 印度烤肉 rare 三分熟 corkage 开瓶费 go Dutch AA制 keep the charge 不用找了

Dialogue 1 K(Kaylee) N(Nathan) K: Do you want to go out for dinner tonight? N: Sure. Have you got anywhere in mind? K: I'm starving, so maybe we could go somewhere with large portions. N: That Italian restaurant in the city center always has large portions. Do you want to go there? K: I'm not really in the mood for Italian(be in the mood for...做某事的心情)(我今天实在不想吃意大利菜.我想吃点辣的), actually. I was thinking of something a bit spicy. N: If you want spicy food, then I'd recommend going to a Thai, Indian or Chinese restaurant. How about that Chinese Buffet on Cowley Road? K: I really like that restaurant; you get a lot for your money there. But, the've westernized their food, so it's not actually that spicy. N:You're right. Most of their dishes have sweet sauces. We could try that Indian restaurant just down the road from us. K: The Taj? They're a bit expensive, but they do serve large portions of very hot food.（那家有点贵,但是他们家做的菜分量都很足.） N: The T aj it is then. K: Shall we bring our own bottle of wine to save some money? N: They'll still charge us a corkage fee. K: That's right. It'll probably work out to be about the same then anyway. N: Don't worry about money. I'll treat（招待，款待）you tonight. K: Are you sure? We could go Dutch. N: No, I'll pay. It's my turn anyway. You paid last time.

商务英语口语情景对话大全

英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.

商务英语情景口语之在会议上提问

That concludes the formal part of my presentation. 我陈述的正文就到此结束了. Now we have time for a few questions before we break for lunch. 现在,在休息吃午饭前我们还有时间可以提出几个问题. Please don't be shy, if you have questions or something to say, just raise your hand.... 如果你有什么问题或有什么话要说,请大胆些,只要把手举起来就行... Can you clarify what you said about the standard design options? 你能解释下你刚才说到的标准设计选择吗? I'm sorry, I'm not sure I'm familiar with the issues you're talking about.... 很抱歉,我不敢说我对你提到的这个问题很熟悉...... A: Thank you for listening, that concludes the formal part of my presentation. Now we have time for a few questions before we break for lunch. Please don't be shy, if you have questions or something to say, just raise your hand.... Oh, yes, you in the back? B: Can you clarify what you said about the standard design options? A: Do you mean the design for the phase one products? B: Yes.... A: Well, just as I said, the design for the phase one products comes in a standard options package. We will provide a catalog of choices that can be customized to a fair degree. C: What do you think about the copyright issues that have come up with our recent designs? A: I'm sorry, I'm not sure I'm familiar with the issues you're talking about.... I'm not sure I understand your question, could you explain more? C: The legal department has been dealing with charges of copyright infringement on our designs.... I was just wondering your take on the issue. A: I don't have much experience in the legal aspect of things, I'll have to do a little research and get back to you.... 谢谢大家的倾听,我陈述的正文就到此结束了.现在,在休息吃午饭前我们还有时间可以提出几个问题.如果你有什么问题或有什么话要说,请大胆些,只要把手举起来就行…哦,你,后面一排,有问题吗? 你能解释下你刚才说到的标准设计选择吗? 你是指第一期的产品设计?

商务英语口语之希望与请求

商务英语口语之希望与请求 1.We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods. 我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。 2.In order to extend our export business to your country we wish to enter direct business relations with you. 为了扩大我们在贵国的出口业务，我们希望和你们建立直接贸易关系。 3.Our hope is to establish mutually beneficial trading relations between us. 希望在我们之间能够建立互惠互利的贸易关系。 4.We looking forward to further extensions of pleasant business relations. 我们期待进一步保持愉快的业务关系。 5.It’s our hope to continue with considerable business dealing with you. 我们的希望是和你们保持可观的生意往来。 6.We looking forward to receiving your quotation very soon. 我们期待尽快收到你们的报价单。 7.I hope you see from the reduction that we are really doing our utmost. 我希望你能够看到我们事实上已经作出了最大程度的让价。 8.We hope to discuss business with you at your earliest convenience. 我们希望在你方便的时候和你洽谈业务。 9.We wish to express our desire to trade with you in leather shoes. 我们非常希望和你进行皮鞋的买卖生意。 10.We look forward to your early reply and trust that through our mutually cooperation we shall be able to conclude this transaction with you in the near further. 我们期待您的及时反馈，并且相信通过互相之间的合作，我们会进行越来越多的交易。 11.I hoped we can do business together and looking forward to hearing from you soon. 希望我们可以一起做生意，期待尽快得到您的回答。 12.I hoped we can cooperate happily. 希望我们合作愉快。 13.I hoped we can continue our cooperation. 希望我们能够继续合作。 14.We sincerely hope that this transaction will turn out to the satisfaction of both parties. 我们真诚地希望本次交易双方都能满意。 15.We hoped that this market trend will continue. 希望市场形势能够继续保持。

商务英语情景对话

商务英语情景对话 A: seller B: buyer A: Hello, welcome to XX company, I’m the (职位). These are my Colleague , Miss … and Miss …. B: Hi, nice to meet you. I’m the (职位)，from XX company,(城市，国家) A: Nice to see you, too. Here is our catalogue for your reference. Is there anything particular you’re interested in? B: Well, I’m interested in your golden delicious apple. A: You have a good judgment. Golden delicious apple is famous as its first class quality, rich juice, and sweet sour taste. It’s also produced from Shandong province which has a good reputation of apples. B: well, I’m very impressed .May I have some idea of your price? A: Sure, USD 2000 per ton, CIF Newyork.(

B: Your price for golden delicious apple at USD 2000 per ton is on the high side, I can’t accept it. A: You must be aware that the price of golden delicious apple has been increasing since last year. It is fixed according to the upward trend in the international market price. B: But your price is much higher than the market price .Thailand gives a much lower price. A: The quality of this kind of golden delicious apple is much better. I can quote you on apple of quality and the price will definitely be lower. Our price varies according to the quality. B: What i mean is that your price is higher than of the same quality .It will be hard for us to persuade our clients to accept such a price .And as I known, many suppliers are in fact cutting the price trying to get a large market share. A: But our product can deal with the competition .You can see that we have already got many orders and more are coming. It shows that our product and price are acceptable

商务英语情景口语之日常事务第十章乘公交车上下班Commuting

Commuting 乘公交车上下班 Useful expressions 常用表达法 Beginner 初级 1, Where’s bill?比尔在哪儿？ 2, He’s late again.他又迟到了。 3, Traffic is probably holding him up. 可能路上耽误了。 4, He commutes from the suburbs. 他从郊区坐公交车来上班。 5, He takes the train, remember? 他乘火车上班，你忘记了吗？ 噢，火车可不会晚点。 6, Well, the train shouldn’t be late. 7, Why doesn’t he just drive to work?那他为什么不开车上班？ 8, It’s too difficult to park your car in the city.在城里找地方停车太难了。 9, How do you get to work every day? 你每天怎么去上班？ Intermediate 中级 , we should cut him some slack. 他每天坐公交 1, It’s not easy commuting every day 车上下班不容易，我们应该放他一马。 2, That means there is only one explanation. Bill must have overslept! 那就说明只有 一种解释，比尔一定睡过头了。 3, He must get started on his commute about 6:30, no telling what time he actually gets up. 他必须在6：30左右坐上公交车，不知道他到底是几点起床。 这一路上总共要花两个多小时。 4, In all, the trip’s got to take more than two hours. 5, The commuting with public transportation is killing me. 坐公交交通工具上下班 会把我累死的。 6, Also, the traffic coming in from the suburbs is a nightmare. 而且，从郊区开车进 城简直是太恐怖了。 7, The drawback is that the subway is more expensive than the bus. 缺点是乘地铁比 坐公交汽车费用要高。 8, Just thinking about taking the bus every day makes me tired! 一想到每天要坐公 交汽车我就烦得要命! 9, It’s out about a ten minute bike ride from my house to the office.骑车从家到办公 室只需10分钟左右。 Advanced 高级 heavy 1, Even though the traffic is bumper-to-bumper out there, I don’t think it’s traffic that makes bill late. 即使那儿路上的汽车一辆接一辆，我认为比尔也不会因 为交通繁忙而迟到。 Lancaster, he’s got to get up 2, Well, to be fair, since he’s coming all the way from much earlier than the rest of us. 好了，公正地讲，由于他从兰开斯特远道过来， 所以比我们所有的人都要起得早。 3, That’s right, because he’s got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. 是这样。因为他得从家赶到 火车站，然后乘蓝线进城，接着再换乘去红线的火车。 4, The subway was so packed this morning, I got totally squished by about a hundred busy commuters on the way to work.. 今天早晨，地铁里挤满了人，我来上班的这

商务英语口语情景对话大全完整版

商务英语口语情景对话 大全 集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]

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