沪江实用商务英语笔记简略版;
沪江实用商务英语课程笔记
That’s a nice try. = You are wrong的更礼貌说法。
NO.1 礼貌句型疑问句(1) May I have
May I have your name, please? 请问您怎么称呼?
May I have your phone/cell phone/contact Number, please? 请问您的电话号码是多少?
May I have your business card? 您方便给我您的名片吗?
May I have …, Please? 句型使用场合:询问别人或索取东西的时候.
A: Morning. ABC company. Susan speaking. May I help you?
Susan speaking. 你好,ABC公司,我是Susan.请问有什么可以帮您?
B: Morning. This is the buyer of XYZ company. We are very interested in your X series. May I have your product catalog, please? 你好,我是XYZ公司的采购.我们对贵公司的X系列很感兴趣,请问你们有产品目录吗?
A: Sure,definitely. May I have your name and contact Number, please? Cell phone Number is better/ preferable. 有的有的, 肯定回给您寄过去的.请问,您怎么称呼?以及您的联系方式.当然留手机是再好不过的了.
B: Sure. My name is Joan Smith. You could contact me at 138******** or joan.smith@https://www.wendangku.net/doc/637014474.html,
A: OK, Mr.Smith, I’m sending it to you now. 好的.Smith先生,我马上给您发过去.
B: Thank you. And may I have a detailed introduction of X1,please?
好的.另外,我还想要X1产品的详细介绍
A: No problem. I’m sending them to you now. 表示马上做时,用进行时代替将来时
不好意思,Joan,打扰一下,能和你说两句话吗?
Excuse me. Joan, may I have a word with you, please?
大家注意了.
May I have your attention, please?
你有什么想法呢?
May I have your opinion, please?
NO.2礼貌句型疑问句(2) Would you please…?
Would you please..? 疑问句,语气比较缓和语气诚恳的让别人做某事
Please..祈使句,语气比较强硬May I have..please?较would you please..更为委婉
A: Hi, Annie speaking.
B: Hi, this is Alex.
Are you available to talk now? 嗨,Annie,我是Alex,你现在说话方便吗?
/Are you free to talk now? / Do you get a minute?
A: Yes, sure. 方便方便,您说.
B: Ok. May I see you in my office, please? 那您能到我的办公室来一趟吗?是关于A项目的事.
/Would you please come to my office now?
It’s regarding project A. *Regarding .. 和..有关It’s regarding your promotion. A: Ok. I will be there in a minute.
B: How is business? 最近工作怎么样啊?
How is your flight? / your hotel? / family? / everything?
A: Pretty good. 还不错.我一直在跟进这个项目,一切按照计划进行.
I has been following up with the project. Everything is on schedule.
B: Good/Great. Would you please keep me updated on the project and circulate all the documents with people concerned? 很好,有什么进展要及时告知我.另外把所有项目资料给相关人员传阅一下.
A: Certainly I will. May I verify all the documents with your assistant this morning before circulating? 的,那我今天上午的时候能和您的助理核对下资料,然后再传阅吗?
B: No problem. Please go ahead. 可以的,你去吧.
NO.3 礼貌句型疑问句(3) Would you like..
Would you like a cup of tea? (询问对方意见,给对方充分的空间,可以选择是或不)
Yes, thanks./ No, thank you.
Would you please have a cup of tea?(用疑问句的形式表达陈述句,表达要求做某事.)
On probation 在试用期间老人带新人的机制/两人小组:Buddy System
Max: Morning，Ruby。I heard you would have a business trip this afternoon. Would you like a hand with something? 早啊,Ruby.听说你今天下午要出差,需要我帮你做点什么不?
assist 协助，辅助
Ruby: Yes, you are so nice. Would you please check today’s correspondence, and sign the letters for me? 哎呀，你太好了。那你可以帮我查查今天的公函，顺便签收邮件吗？
Max: Sure, no problem. And then shall I call you a taxi to the airport? 用我帮你叫出租车去机场吗？
可以用shall I 代替would you like me..
Ruby：Lovely！Let me think. I will need to leave straight after lunch. So ,better make it 1:30,that would be safe. 真好。让我想想哦。吃完午饭我就得走。所以最好一点半吧，这样保险点。Max: Ok.1:30. Would you like me to arrange hotel accommodation? 那需要我帮你订酒店吗？Rented accommodation 租房住/ The price for the holiday includes flight and accommodation. Ruby: I’ve already booked it. I’m sure it’s all right. Thank you.
Max: Sure. Shall I deal with the weekly report？需不需要我做周报呢？
daily report/ monthly report/ quarterly report/ annual report
annual leave 年假/ annual bonus 年终奖
Ruby: No, thanks. I think I can handle it. It’s nearly ready. 谢谢不用了。我可以搞定，马上就好了。Max: oh, I see. Would you like me to call Paris for you? 那么需要我替你给巴黎那边打个电话吗？Ruby：It’s kind of you. But it could wait. Thank you. 你人真好，但是这事不用着急。谢谢。Max：Ok. I understand. If you need any more assistance, just let me know.
(书面语中，应为：If you need any more assistance, please feel free to contact me . )
Ruby: OK. Thanks. I will.
NO.4 礼貌句型疑问句（4）Would you mind..
Would you mind us doing…
Would you mind if (that)+从句
Allen: Good morning. XYZ company. Allen speaking. May I help you?
Rita: Good morning. Allen, this is Rita from ABC company. Are you available to talk now? Allen: Yes, sure. /Yes, how can I help you?
Rita: Allen, I’m so sorry. I have an urgent business trip tonight. So would you mind if we postpone tomorrow’s meeting to sometime next week?
delay Vs postpone 推迟
相似处，为了表明推迟到何时，后可跟介词to,till,untill等。
delay 被客观因素耽搁了,强调wait till a later time
postpone 更主观地去修改时间,强调change
NO.5 礼貌句型疑问句（5）总结复习
May I have..,please? 四句中，语气最弱。
Would you please.. 语气最强，
Would you like..语气比would you please弱些，给对方选择~~
Would you mind 你是否介意..
Nancy: Hello, Joan, this is Nancy from ABC company. I’m calling regarding the trade show next month. I’d like to confirm some details with you. Are you available to talk now?
Joan: I’m afraid I have some urgent issues to deal with. Would you please call me later? Thank you.
J: Hi, Adam, are you busy now?
A: Not really. 不是特别地忙。
J: May I have a word with you in private? 能和你借一步说话吗？
A: Sure. 好
J: You may know we’re preparing for the trade show next month. Would you like to join us?
I appreciate your initiative积极主动，有眼力价
A: Thank you very much. I really love to. 太感谢了。我特愿意。
J: Great. Would you mind help us a couple of things? 太好了，那你能帮我几个小忙吗?
A:No problem.
J: Well, first of all, would you please contact with/get in touch with Shelly Zhang in Shanghai and ask her to send me the detailed logistic arrangemen t today? I expect to receive it this morning. 第一件事，你能和上海的Shelly Zhang联系下吗？让她把详细的后勤安排今天发给我，我希望是最好今天上午就能收到。
Expect 期待，预期（很有可能实现的，极其有可能的）
I expect to be back within a week.
My boss is expecting you. 我老板在等你。
A: Copy it. 没问题。
J: Then, would you like double check spelling and punctuation in the sales literature? Nancy from XYZ company just called and would like to confirm some details about the trade show. Sales literature is also part of it. You’re detail-oriented. So I assume that you’re the right one to do it. 另外，你再检查下销售文案里有没有拼写和标点错误。刚才XYZ公司的Nancy打电话来要和我们确认下会展的细节。销售文案是其中的一部分。你人细心，我觉得你做这个再合适不过了。
detail-oriented 细心的，严谨的
result-oriented 以结果为导向，看重结果的
A: I get it. May I get the sales literature this morning please? I will be over at the plant this afternoon. 好，那你今天上午的时候可以把销售文案给我吗？我下午得去趟工厂。
J: OK. I will give you in a few minutes. Last, would you mind translating Nicole’s technical documents into English? She’s taking annual leave today.
sick leave 病假
A: Joan, I’m sorry. I’ve got a monthly report to finish by 12:00 and it’s a tough job. Joan,不好意思啊，这个我可帮不了你。我得在12点之前把月报搞定，这事挺麻烦的。
Tough 困难，棘手的It’s a tough job.
J: I understand, never mind. I appreciate your help.
NO.6 如何有效地提出自己的要求
有效提request的委婉句
Would you please tell me the quotation of X200?
May I have the quotation of machine X200, please?
quotation 报价
提高邮件回复率的四大材料：
原料一：改成陈述句use a request Would you please..改成Please..陈述句比疑问句更强势。原料二：要有礼貌politness
Appreciate 感谢，感激，欣赏
用法：appreciate sth
appreciate doing sth
I would appreciate it if you could..
I would appreciate it if you could tell me the puotation of X200.
grateful 感谢，感激，受欢迎的
句型：I would be (extremely) grateful if you could please..
I would be (extremely) grateful to do..
原料三：给个最后期限（deadline）
By 6 o’clock this afternoon (推荐！)
原料四:好处benefit
I would be extremely grateful if you could tell me the quotation of X200 by 6 o’clock this afternoon, so that my manager could have enough time to make the decision.
亮点一：deadline
By 6 o’clock this afternoon
不推荐：as soon as possible
At you earliest convenience
Prompt response 及时回复prompt及时
亮点二：my manager
亮点三：enough time 呼应by 6 p’clock this afternoon
It would be unacceptable.
Would 显得有余地，比较有礼貌
I will be extremely grateful to receive the meeting minutes会议记录this morning, so that xx and other attendees could review it today. I’ll appreciate your help. Thank you very much.
NO.7 会议英语（1）不同程度的同意
表达同意的方式
一档：强烈同意/ 二档：同意/ 三档：大致同意
四档：部分同意/ 五档：不同意/ 六档：坚决不同意
一强烈同意
I strongly agree with you /your idea.强烈同意
I 修饰副词+ agree with you / your idea
strongly 强烈同意
totally / completely / entirely / fully 完全同意
二．同意
I agree with you /your idea.
三．大致同意，大部分同意
Generally, I agree with you/your idea.
Generally / In generally / On the whole/ By and large 大体上/ In principle 原则上
四．部分同意
To a certain degree 在一定程度上，（放句首）
To a certain extent / To some degree / To some extent/ To a degree/ To an extent
up to a point (放句尾)
idea 可用这些替换opinion / view / point / point of view
agree 可用这些替换accept / share
其他扩展替换方式
一．It’s absolutely a great idea.
I’m totally in favor of your opinion. be in favor of 喜欢，赞成
Your opinion is highly valued.
二．Good idea! I like it.
Your opinion is valued.
NO.8 会议英语（2）不同程度的同意之case study
Retreat 公司组织的旅游
Boss: We will have a 3days’ retreat to Malaysia sometime early next month.
Would you like to share your opinion, please? Share your opinion 各抒己见Let’s start from my right-hand side. Lily，you go frist.
Lily: I strongly agree. That’s wonderful./I’m absolutely in favor of it.
Lucy: I agree.
Rita: Generally, I agree. But may I have a question, please?
Boss: Sure, go ahead.
Rita: Shall I take 3 days’ annual leave to make the retreat 6 days? I’ve never been abroad so I ‘d like to make it worthwhile. worthwhile 很值
Leader: If all of you took annul leave, we would have a extremely low productivity. 虚拟语气关键：可能性
1.可能性大的用条件状语从句
If you have any question,please feel free to contact me.
2.可能性小或者不大可能发生用虚拟语气
If I were a boy,I would be a policeman.
从句（过去式did/were）,主句（过去将来式would+do/be）
Rita: I agree with you up to a point, but I assume not everyone would take annual leave.
A: I’m in favor of Rita’s opinion. We would still maintain high productivity as long as we take annual leave separately. as long as 只要maintain 保持
B：I share your view. [Great minds think alike.(英雄所见略同)]
Boss: In principle, I agree, but according to the company rules, I’m afraid you can’t take annual leave.
Leader: Your opinion is valued, but we should follow the rules.
NO.9 会议英语(3)礼貌地表达不同意
I don’t agree.(太强势)
I don’t agree at all.
如何委婉地表达不同意：
以退为进、坦诚相待、反话正说（在说之前做些铺垫）
一以退为进（我明白你的意思）
I see /I understand / I know I know 是不说也知道
一档完全同意
I understand, and I completely agree.
二档同意
I understand, and I agree.
三档大部分同意
I see your point, and on the whole I agree with you, but…
四档部分同意
I see what you mean, and to a certain extent I agree, but…
四档补充说法:
1. I take your point, but considered…
我明白你的意思，但是考虑到..
take your point=I understand it
2. I see what you mean, but I tend to disagree.
我明白你的意思，但是我不是特同意tend to 比较有倾向，有可能做某事五档不同意
I know what you mean, but I’m afraid I can’t agree.
句型总结
I see/ understand/ know / take (your point/ what you mean/ how you feel) +不同档
Point 可换成idea/opinion/view/point of view
六档完全不同意
I don’t agree +强烈的副词
I completely disagree with you.
I don’t agree entirely.
二．坦诚相待（坦诚地说/事实上/没冒犯，尊重地说）
1. honest & frank
To be honest, To be frank
quite 十分extremely 极其
To be quite honest , To be extremely frank
Honestly (speaking), Frankly (speaking)
2. 事实上，实际上in fact, as a matter of fact
As a matter of fact, this proposal is not workable.
两组词的差异比较：
Honest, frank 侧重感性
in fact, as a matter of fact 侧重于事实
3.对事不对人
no offence 没有冒犯的意思
No offence, but I don’t agree with you.
with respect 尊重
With respect, I tend to disagree.
I disapprove of what you say, but I will defend to the death your right to say it.(伏尔泰)
NO.10 会议英语（4）礼貌表达不同意和总结
三．反话正说
barely ,hardly 几乎不，
I barely agree with you. / I can hardly agree with you.
Differ We have to agree to differ. 我们必须同意有分歧。
补充句型：
I don’t completely agree with you. / I can’t say I agree with you.
NO.11 会议英语（11）询问意见和表达意见基本句型
询问意见：
一般询问：
What’s your opinion (on/of…)
How / What do you think / feel (of..)
婉转询问：
Would you like to share your idea?
May I have your opinion?
陈述句形式：I’d like to hear your views on..一般上级可以用这样的陈述句来询问
表达意见：
1.语气较强的(5)
I firmly believe that
Firmly 坚定的
I’m absolutely convinced that
It’s certain that
It’s quite clear that
It’s my considered opinion that
2.中性(7)
I think
In my opinion,
From my point of view
I assume
As far as my concerned
I’m inclined to think that
I tend to
3.语气较弱(3)
I suppose
I guess
It seems to that
NO.12 会议英语(6)询问意见和表达意见Case study
Boss: I’d like to hear your views on new product. 我想听听大家对新产品有什么意见.
A: I’m inclined to think that our price is a little bit too high. At least it’s higher than the ruling price. 我觉得价格有点高了,至少比市场价格高.
Boss: What about you? How do you think of the price? Is it too high?
B: I guess it’s a little high.
Boss: John, you’re experienced. May I have your opinion, please?
John: I’m absolutely convinced that our target customer could afford it. It could be reflected from our market investigation. Angle can also approve it. 我确信我们的目标客户可以接受这个价格。市场调研的数据就可以反映出来。同时Angla她也可以证明这一点。
Angla: I absolutely agree with John. From my point of view, the price is not a big/major issue. It’s my considered opinion, we should pay more attention to delivery time. Once there’s any delay, we would miss the best launch time. 啊，我完全同意。而且就我而言，价格不是特别大的问题。我仔细考虑过，我们应该多花点时间在交货时间上才是。如果一旦有任何延迟，我们可能错过最佳发布时间。
Zec：I will keep a close eye on it. To set your mind at rest, I’m convinced that we’ll finish the Shipment before the time stipulated in the contract. 我会特别留心盯着的，放心吧。而且我确信我们能够在合同规定时间内完成规定。
stipulate （特别指协议或合同建议等）规定
time stipulated in the contract 合同上规定的时间
Boss：Sounds great, I appreciate.
NO.13 会议英语（7）婉转地提出意见
一.婉转地提意见
wonder / possible
1.I am wondering…我在想呀..我在考虑..（期待对方的回应）
如I tried to call you yesterday.
I was trying to call you yesterday.
I wondered…
I am wondering…..
2.Would it possible that…有没可能这样…
3.I am wondering if it would be possible that 我在想有没可能这样…
二．比较强烈地提出意见
1. suggest
I suggest founding SOP. /I suggest that we found SOP.
2. propose 建议（正式）
I propose doing../ I propose that
3. recommend 推荐
I recommend doing / I recommend that / I highly/strongly recommend that
4. advise
I advise sb to do sth.
Case study:
Nancy: Jim, I am wondering if we would have an 2-hour standard safety inspection next Wednesday morning? Jim,我想咱们下周三上午去做那2小时的标准安全检查，成吗？Jim: Well. Let me check my schedule. Uh, I’m afraid I have schedule on Wednesday. 你稍等，我先看一下我的时间安排。不好意思，我看了，我下周三没空，有约了。
Nancy: I see. Well, how about Thursday afternoon?
Jim: I’m afraid I have already book up from the middle of next week. But I do have time on Monday and Tuesday, would it be possible that we do the standard safety inspection on either of these days? 不好意思，我下周的后几天都定满了，都没空。不过我周一周二你可以随便挑一天，你看成吗？
Nancy: I see. It’s a pity. I have a pretty tight schedule on both days. Would we leave it open for the time being? I’ll trying rearrange it and contact to you later today. 真不好意思，我周一周二特别忙，全都排满了。要不，咱们先不管它，我今儿晚些时候重新安排下时间再联系你。
A pretty tight schedule 非常忙（安排非常忙）
leave it open 放在一边
for the time being 暂时（从现在开始的暂时）
later today 今天晚些时候
Jim: Sure, no problem.
__
Nancy: I suggest letting Tom, my buddy, arrange the safety inspection with Jim next Wednesday, because I’m completely snowed under next week. （我下周实在是太忙了，抽不出手）Plus, he’s been doing great, so I think he is qualified enough to handle it. Qualified 能够胜任Tom: Nancy, thank you for recommending me. I’m wondering if it would be possible to call you
when I face difficulties. 谢谢你推荐我，不过我在想，如果哪天遇到了困难，我能给你打电话吗？Nancy: Sure, but I highly recommend that you try your best to deal with it. Just trust yourself and do what you can. You will solve it.
NO.14 会议英语(8) 总结复习
I’m glad you could all make it. /I’m glad all of you are here. As you can see from today’s agenda, we have three items for discussion./ I assume you’ve already seen from today’s agenda that we have three items for discussion. But the main purpose /subject is to increase sales.
我很高兴今天你们都能来.我想各位也从今天的会议安排上看到了,我们一共要讨论三个议题. 但最主要的目的只有一个,那就是增加销售量.
Since we have a very tight schedule, let’s keep each item to 20 minute. To start the ball rolling/ Let’s move to the first one. Who would like to start the ball rolling?
但咱时间有限,所以速战速决,每个议题控制在百忙之20分钟以内. 我们来看看第一点,,谁愿意来说说?
Alex一直做市场调研,不如先让他来说说吧
Alex has been doing market research recently.
Shall we share his idea/ Would it be possible to let Alex give his idea?
Alex:好的.从调查图表可以看出,我们的电脑在保修方面做的不如竞争对手好.所以我建议我们是不是可以和相关部分沟通一下,在这方面有所改进?
Sure. As the research chart illustrates, we are not strong in warranty compared with our competitor. Thus, I suggest communicating with the related departments to improve it.
All the department concerned
保修负责人:不好意思,我打断一下.你是说我们的保修范围不够吗?
May I have a word here? So what you mean is that we have a limited warranty range?
Alex:不是,我的意思是说我们的保修时间不够久.
No, I mean we are not strong in product warranty period.
Alex: 我觉得我们可以把两年的保修期延长到三年,和其他的竞争对手一样.然后加大市场宣传力度.如果能够降低价格那就更好了.
Alex: I recommended we extend the 2 years’ warranty to 3 years like our competitors, then we should put in more efforts in promotion. And it would be better if we could lower the price.
Lucy: 我强烈同意Alex的加大推广力度和降低价格.上次我们的客户说其实我们的产品很不错,就是广告做得不够.
Lucy: I strongly agree with Alex’ opinion in increasing the promotion while lowering the price. Last time one of my customer said we have our great products but poor promotion.
领导:Lucy,我们先回到保修问题上来.
Well, Lucy, let’s focus on the warranty related issues first.
May;我不同意Alex和Lucy的观点,我觉得根本问题是提高产品质量.所有人都知道,只要质量上去了,返修率就低,我们自然会有好口碑.
Frankly (speaking),I can hardly agree with Alex and Lucy. From my point of view, the key is enhance product quality. It’s a universal truth that outstanding quality guarantees a low repairing rate which would definitely lead to great reputation.
Alex:我不同意你的观点,产品质量再好的东西用久了还是会出问题的,保修期的长短才是客户最关心的问题.
With respect, I’m not with you. We all know everything would finally go wrong no matter how excellent the quality is. Warranty period but not quality is the major concern for our customer.
May:我只能说我们各有各自的观点吧.
Well, we’ll have to agree to differ.
领导:好了,说实话,延长保修期问题确实比较头疼. Joan,你在这方面是老资格了,你来负责处理吧. 大家有什么意见吗?好的,我们来看第二个议题.
All right, honestly speaking, it is a indeed tough issue to extend product warranty period.
Joan, you’re far more experienced than anyone else in this field.Would you please coordinate that?
感谢各位,我想已经涵盖所有点了.还有什么要补充的吗?
Thank you very much. I think that covers every point. Is there Anything else?
今天的会议还是很有收获的.我们今天达成一致的观点如下.
All right, it’s a very productive meeting and the agreements we’ve reached are as below.
下面是下次会议有待解决的问题.
Following are the pending issues needed to be discussed in the next meeting.
NO.15 商务邮件写作(1) 邮件原则与万能句
1.标题建议
(1)给对方一个详细的内容
Asking for material of PR meeting
(2)给对方一个详细的动作action
Please send me material of PR meeting
2.开头
(1)自报家门I am Joan Smith, buyer of ABC company.
(2)开门见山
I am writing to..
express my gratitude for …
express my sincere regret for …
express my sincere apology for…
inform …
seek for your assistance in …
I am writing with..
regard to your recent/last email.
reference to our case/order number…
3.让别人做的动作
Request + Politeness+deadline +benefit
If you have any question, please feel free to contact me at email/Number..
稍后联系你. I will contact you later. /I will get back to you.(口语)
敬候佳音.盼复Look forward to doing …(这里的to是介词,后面接动名词,名词)
I look forward to hearing from you (+时间this afternoon)
I look forward to your reply (+时间)
NO.16 商务邮件写作(2) 通知,提醒信和自动回邮
1.日常邮件写作
2.提醒信
3.out of office auto replay
1.Alex,
请把Judy给你的详细后勤支持表发给我,同时抄送给所有相关人员.另外请继续跟进这个项目,如果有任何进展请第一时间通知我.对了,工作进度表在附件里.
Dear Alex,
Please forward me the detailed logistic support list provide by Judy and cc all the people concerned. Plus / Meanwhile, please keep following up with this project. Would you please update me on it immediately. FYI, I have attached work schedule for your reference.
FYI=for your information
2.reminder
This is a kind reminder for you to submit your work schedule to Jenny by 16:00,May 31st,2010.
3.out of office auto replay
To whom it may concern,
I regret to inform you that I am not able to replay your email from November 3rd to 6th , due to a business trip. Sb will back me up/cover my job, please contact him/her at Number. You are also welcome to contact me at Number.. for any urgent issues. I am sorry for the inconvenience and thank you again for your understanding.
Yours sincerely,
XXX
NO.17 商务邮件写作(3) 职场险恶你是不是就这样被陷害了?(办公室邮件写作注意点)
Because,since,as,for 因为(语气依此减弱)
Because 因为,可用于why的回答
Since 因为(人人都知道的原因)
As 因为(非直接原因,可能是间接原因,不确定)
For 因为(语气很弱)
现在完成时: 表示过去的动作对现在的影响.
一般过去时: 表示动作发生过,不强调对现在的影响.