装维指标

销售部指标指标高新区龙井南头南油三季度月均值105

5530347011月107

72217322同比下降20% 2.23%

30.91%-28.46%-31.54%到达数197915

62419114502214747申诉率 5.41

11.5318.9514.99综合新装服务满意率95%99.13%

99.52%98.37%98.27%综合修障服务满意率90%98.21%

98.95%97.77%98.29%综合未开通0.80%0.15%

0.21%0.72% 1.16%综合未修复 1.50% 1.09%

7.17% 6.56% 3.65%VIP客户4.5% 4.37%

3.51% 3.61%

4.39%普通客户6% 2.59%

3.89%

4.22%

5.16%固话/宽带用户装移机履约及时率95%99.23%

97.13%98.74%99.11%VIP客户95%97.5%

98.8%97.5%97.8%普通客户93%96.2%

99.4%96.1%98.5%宽带客户故障申告率4% 3.61%

3.15%

4.76% 4.66%固话客户故障申告率2%0.80%

1.58% 1.88% 1.89%装机能力（完工/有效受理比） 1.050.957

0.9270.8560.948宽带终端回收率95%

——————80.00%客维部指标

指标高新区龙井南头南油接入型业务按单施工率

96.50%88.2%96.2%96.2%91.1%存量AD端口达标率

96%96.1%96.4%95.8%95.7%新装AD端口达标率98%93.5%98.4%94.4%93.6%

宽带客户重复申告率（剔除后）宽带用户障碍修复及时率装维申诉量1、季度同比下降20%; 2、装维申诉率万分之十五；3、有一项达标即可。