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客户livechat常见问题的回复

客户常见问题的回复(仅供参考)

49350398

Thank you for chatting with us. To receive a transcript of this chat, or tell us how we did today, please click the "Close" button on the top right of the chat window

1 询问订单情况催货transaction ID

Because our system have a bit problem at this moment, so all orders must be face-to-face transactions, if you are not on the line, we will trade with next time face-to-face, so sorry for the inconvenience.

1)24小时内

Sir, I am waiting the answer from our guy, please wait another patient, thank you so much. Sir, the guy do not give me a answer right now, maybe he is do his best to farm the gold for u at this moment, we will make every effort to send the gold to you within 24 hours. When the gold is ready, we will inform you to trade with us. Thanks for your patience and understanding.

When the gold is ready, we will inform you to trade with us as soon as possible…. Please do not worry, you will not lose the gold coins…

2) 超过24小时

Dear friend, we are so sorry for the delay, as it is really hard to farm the gold on your server at this moment, but don't worry, we will do our best to complete your order in the shortest time, if we still can not make your delivery until the time you can wait, we can offer you a full refund. Thank you for your cooperation.

问库存

yes, sir, we have stock at this min, but speak honestly, we still have several customers on this server now, if you place an order from us, maybe you have to wait several hours, but we will try our best to do it in the shortest time, and we will make every effort to send the gold to you within 12 hours.

延迟单客户

recently, we can not receive payment notifications from PayPal timely as usual when you order from our website, we contact PayPal about this but papal still do not have an effective solution on this problem. our manager was been informed about this ,he will try his best to solve this issue asap. I think it will not last too long,anyway,we will lose no time and energy to complete your order within 12 hours, if any serious inconvenience have been caused, then i apologize and expect for your kindly understanding and cooperation. with the continuous improving service, I think we are able to serve you better in the near future.

系统维护:

sorry, as the maintenance is coming in a few hrs, we have a little difficult to get the gold for you, plz wait another several hours, we will try our best to send the gold to you asap, i have asked the sender to speed up the delivery, plz don’t worry. when we are ready for the delivery, we will call you to log on the game.

大订单确定

Please tell us your driving documents, identity documents, because of your great order..

客服临走时

I will from time to time check your order situation .thanks for Ur purchase

Thank you for your enquiry,We look forward to serve you better in the future. if u are satisfied with my service, please give me an "excellent" after u close this chat window. Thank you very much.:)

网站出现问题:

Our site is now a problem, network management personnel are repairing, please try again later on. Thanks

yes..so sry for the inconvenience

sorry our website has some problem from yesterday to now. so i think u couldnn't place order yesterday on that.and service@http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html is not our paypal email

You are so kind,My guy said he would give priority to your orders

AH没摆物品

i am sorry to inform you that we can not find any items in the Auction House for your order,would you plz put items asap then we will buyout it immediately.

AH 过期

i am sorry to inform you that your items in the Auction House is overdue,plz reput it and then send am email to inform us,we will buyout your items as soon as possible after receiving your email

if u are satisfied with my service, please give me an "excellent" after u close this chat window. thank you very much.:)

Dear friend, we are trying our best to farm the gold for you now, would you please wait for a little longer, we will make every effort to send the gold to you within 24 hours. Thanks for your patience and understanding.

卖金的

Sir, our guy told me that Our stock is full at this moment, if you do not mind, plea se leave your contact information, when we need we will contact you at that time …

要给我们发邮件

Please send us an e-mail message, and this is our work, thank you for your cooperation

2 询问库存

Dear friend, our stock is up to our customer’s order, we have the powerful gold suppliers, so it is very easy for us to collect the gold on your server, if you place the order on our website, you can

get it very soon. And we also can provide you with excellent service, believe you will enjoy it!

3 没收到

1)第一次过来说没收到

Dear friend, we have mailed you XX gold before XX hours in XX batches XX/XX/XX, and we also have sent you an email to inform you to fetch your gold in time, do you check your mailbox carefully? Maybe you ignore it. Please recheck it. If there is still no gold, contact us then we will deal with it for you.

2)第2次过来说没收到金币

Dear friend, we are always to be a honest seller, in our system here shows we really have sent you all the gold, please check the attachment, there are screenshots for your reference. Thank you for your time and cooperation.

3)发了截图后还是说没收到

Dear friend, as you are our loyal customer, in order to keep our good business relationship, our manager decided to resend you all/ half of the gold for your compensation, hope you can satisfy our solution. If you agree, please give us a prompt reply then we will prepare the gold for you. In order to avoid unexpected loss again, this time we’d like to make a face to face trade with you. When your gold is ready, we will call you to log in, so please keep your phone available so that we can get in touch with you in time. Thanks for your attention to this matter!

4客户要求退款

1)不愿意等

Dear friend, we will refund you at once as you request, please check your paypal account after 5minutes, and we apologize for all the trouble, hope there is chance for us to do business in the future.

2)下重了

Dear friend, we really did receive two orders from you, since you just want to make one order, we will cancel one for you at once, please check your paypal account after about 5 minutes.

5 pending单客户过来询问

Dear friend, your order is pending here, that means your payment for this order is not transferred to us yet, it takes about 7 days to complete the money transfer from paypal, please understand that we cannot deliver our service to you before the fund is cleared. If you need the gold urgently, please contact paypal to finish the fund transfer, then we will complete your order in the shortest time.

6 确认订单

Dear friend, thanks for your confirming information.

Your order gets through now, we will deliver the gold to the right character as you informed, please wait patiently for the gold.

7 名字错误

Dear friend,

thanks for your purchase, but we can not find the char in game as below you informed us:

1.char name: Artemia

2.server: Lightning's Blade-Alliance

http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html or EU (where your server is from): US

Please check it and give us the correct information promptly. we will suspend the gold delivery until get your correct char information.

8 网站下不了单

1)客户的原因

Dear friend,

Just now I checked our website for you, here is ok, I think maybe there is something wrong with your internet explorer, would you please check it then try again later?

2)我们网站的原因

Dear friend,

Sorry for the trouble we caused to you, there is something wrong with our website at this moment, but we are fixing it now, it will be fixed soon, please wait for a moment then try again. Thanks for your prompt information.

9 问一些链接网站是不是我们的网站

Dear friend,

This is our cooperative website, their credit standing is very well, so you needn’t to worry about anything. Any problems, you can refer yourself to us, we are pleasure to serve you.

10 要换服或是下错了单

1)如果价格一样

Dear friend, as the prices on these two server are the same, we can change the server to what you want, but please pay attention to choose the right server when you place the order next time.

2)价格不一样

Dear friend, really sorry we can not change the server to the one you want as different server has different price, we’d like to refund you then you can replace a new order with the correct information. Thank you for your attention!

11 想换交易方式

Dear friend,

We can offer 3 delivery modes, via ingame mail, face to face trade and AH. The via mail delivery is the most convenient way, you just need to fetch your gold after we delivered it, but this is not so safe, sometime the gold will disappear; face to face trade, this is the safest way to get the gold, but we need you to keep your phone available all the time so that we can reach you to inform you to

log in at any time when your gold is ready; the third way is AH, this way is also very safe, but it needs you to put some items in your auction house then give them a price, the price should be your gold amount divides 0.95 as the auction house will charge a handling fee, meanwhile, you should make sure the item name is right and when they are expired, you need to reput it in the auction house. Everything is up to you!

12 买金会不会导致封号

Dear friend,

We have thousands of customers, never hear from them that there is risky in buying gold, so you needn’t to worry about this, you can have the gold safely and quickly to enjoy yourself in the game.

13 询问买不买新游戏的金币

1)卖

Dear friend,

We are selling the gold for this game, and welcome to buy gold from us, we will do our best to give you what you want.

2)不卖

Dear friend, really sorry we have no stock for this game at this moment, suggest you buy it from other websites. thank you!

14 下了单没人联系

Dear friend, according to your order records, you are a credible customer for us, so we needn’t to confirm your order again, when receiving your order, we have sent you an email to tell you we have gotten your payment, maybe because there is something wrong with the mail delivery, the mail was refused by system automatically, so you get no reply from us after placing the order, sorry for the trouble.

15 是否支持PP汇款

Dear friend

Paypal payment is our main payment term, this is very convenient to transfer the money, but when you want to use it to buy something, you should transfer some money to your paypal account at first then make the order, this will be safer for the fund transfer. besides, we can accept the payment of western union. But we can not accept the credit card payment directly.

16 不让邮寄的我们邮寄给客户了

Dear friend,

We see you have chosen the face to face delivery way when you placed the order, but when your gold was ready, we tried to call you to make the trade with us but failed, so we had no choice but to mail you the gold as it is very dangerous for us to hold so much gold in a small character. Hope you can understand.

17 卖帐号给我们

We are not interested in such business at this moment, if you don’t mind, leave us your contact way so that we can get in touch with you when we need it in the future, thank you!

18 什么是spare char?

Dear friend

Spare char means additional char or alternate char, if you choose face to face delivery, when we can make the trade with you, and you are not on your mail char, so that we can try to check if your additional char is online. Thus we can trade gold with you in game successfully. Sorry for the confusion.

19 什么是introduce ID?discount code?

Introduce ID is code name of our sales representatives, they will introduce our service in the game, if you want to buy the gold from us, can contact them, then they can give you a discount code, thus you can get certain discount when you place the order.

20忘记账号密码

Dear friend,

Please come to our homepage, click the button forget password, put in your registered email and account, then you will get an email from us, then you can reset your password.

21 投诉

Dear friend,

We found that you did open a dispute against us from paypal, can you tell us the reason? Opening a dispute is not the best way to solve any problem. Any problems please contact us then we will give you a reasonable solution. Hope you can close the dispute asap. Thanks for ur cooperation in advance!

22 给CB客户的信

dear friend, we found you bought some gold on our website and we also have delivered the gold to you, but we have received an notification from paypal that you have opened an investigation, we hope you can give us an explaination about this matter in order to avoid any unexpected misunderstanding.

Your prompt reply and attention to this matter are highly appreciated!

Sincerely

23 要客户传真确认订单

Dear friend

Thanks for your purchase from http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html.

As your order is really a big amount, in order to avoid fraud trading, we'd like to make a further confirmation with you, hope you can fax your passport or driver license to 0086-0731-*******, the picture is also ok. After getting your fax, we will deliver you the gold asap.

Thanks for your cooperation in advance.

Team: game4power Team

Email: fig.dragon@http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html

MSN: gold4power@http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html

WEB: http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html

dear friend ,i am asking the delivery team to hurry up now ,he said he is still collecting the g for u now ,and when he is ready ,he wll call u at that time ~thx for ur patiencev

.The server/side/character name you need the gold to be delivered to

pending单客户说清了

greentea: hi

gwyllion: hi

greentea: what can i do 4 u,sir?

gwyllion: have you got any update on when gold will be delived

gwyllion: i ordered at 12 today

gwyllion: as was told 2-3 hours

greentea: mins pls..checking..

greentea: Web_0513********Ghostlands-Alliance Gwyllion 6000 emodave@http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html

greentea: this one?

gwyllion: yes

greentea: mins ..sir ,we just get the order 3 hrs,,ago..

gwyllion: ok

greentea: Sir, I am waiting the answer from our guy, please wait another patient, thank you so much….

gwyllion: ok

greentea: Dear friend, your order is pending here, that means your payment for this order is not transferred to us yet, it takes about 7 days to complete the money transfer from paypal, please understand that we cannot deliver our service to you before the fund is cleared. If you need the gold urgently, please contact PayPal to finish the fund transfer, then we will your order in the shortest time.

gwyllion: you what

gwyllion: why was i t old 2-3 hours

gwyllion: and the money has left my complete

gwyllion: and is in yours

gwyllion: as i had a not off paypal

greentea: we do not recive u money..sir..

gwyllion: thats not what paypal say bank

gwyllion: i surgeust you check again

greentea: ok..mins pls..

greentea: which mail ardress did u sent the order ,sir?

gwyllion: my mail ??

gwyllion: its emodave@http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html

greentea: kk..

greentea: sec..

Phoebe: hi sir. did u have enought money in ur paypal before u place the order? gwyllion: yes

Phoebe: bcz ur order is pending .

gwyllion: i have the my account open now

gwyllion: and it says its cleared my account

Phoebe: u have paid paypal but paypal haven't pass the money to us gwyllion: and is pending yours

Phoebe: its clear?

Phoebe: kk check again

gwyllion: from my account yes

Phoebe: emodave@http://www.wendangku.net/doc/6c678b659b6648d7c1c746bc.html is it ur paypal email?

gwyllion: yes

gwyllion: it seems no1 has accepted it at your end

Phoebe: kk

gwyllion: Payment To itemchannel -£40.12 GBP 13 May 2008

Phoebe: sorry , no clear letter in our mailbox

gwyllion: hmmm

Phoebe: i think paypal haven't transfer the money to us yet

Phoebe: plz contact paypal

gwyllion: hmm

Phoebe: :)

Phoebe: :)

gwyllion: its never done that be4

gwyllion: is there any way we can speed this up

gwyllion: ie u cancel the payment and i will pay again

Phoebe: yes ,just push paypal :)

Phoebe: ask them transfer the money to us :)

gwyllion: ok one sec

Phoebe: thank you

gwyllion: for some reason your account has done it with echeque

gwyllion: which takes 7 days

Phoebe: yes ,e cheque will cost 7 days

gwyllion: why did it not go though as a normal paypal transacton

gwyllion: i selected normal pay pal

Phoebe: sorry i m not clear about that . :)

gwyllion: do you only take echeque with paypal ?

gwyllion: hello ?

gwyllion: are you there ?#

Phoebe: yes

Phoebe: no

gwyllion: ok

gwyllion: i will rasie a ticked with pay pal

Phoebe: u can choose other way in paypal

Phoebe: not echeque

Phoebe: echeque will cost many days

gwyllion: to cancell the echeque

Phoebe: :)

gwyllion: and will pay again not with echeque

gwyllion: is that ok with you

gwyllion: cos you will need to tell paypal that i have not recived the goods etc

Phoebe: kk we will .but our refund system has some problem. we can not refund u soon. we can do it after 9 hrs

Phoebe: u can place a new order first

gwyllion: ok

gwyllion: yeah but how do i know you will refund me etc

gwyllion: then i will lose money etc

Phoebe: u can come and ask in live chat :)

Torrence