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QUESTION 3

Situation: You have been asked to check the details of a number of office-cleaning agencies.

Task: Read the information opposite and answer the questions below in the space provided using no more than 3 words.

Complete sentences are NOT required.

ANSWERS

1 Which firm has been established the longest?

2 Which firm has no listed contracts?

3 What is the charge per sq metre with Acme Cleaners?

4 How many firms employ more men than women?

5 How many firms have more than 20% staff turnover?

6 How many banks are mentioned in the ’listed contracts’?

7 Does Spick & Span offer full window cleaning services?

8 Is Davies Hygiene fastest in dealing with complaints?

9 Which company based outside London was most recently started?

10 Which London-based company has the lowest staff turnover?

11 How many companies carry more than ￡1 million insurance cover?

12 Is the shortest contract available 3 months?

13 Has Office Clean more listed contracts than ABC Clean?

14 Can you telephone complaints to Dusters?

15 Will Spot On clean your windows outside?

16 Has Spick & Span more female employees than Dusters?

17 Which firm is slowest to deal with complaints?

18 Which firm has the highest cost per sq metre?

19 How many firms clean exterior windows?

20 Which London-based firm offers the cheapest daily cleaning service?

(20 marks)

QUESTION 3 CONTINUED(图片略)

QUESTION 4

Situation: Read the following conversation beween 2 employees of the neilson Carpet

Factory in Phuket.

Task: Complete the Accident Report form using the information in the conversation

below.

Anna Leow We had a nasty accident this morning. A young woman broke her ankle.

Acham Scott Yes, I heard. Friday the 13th, an unlucky day indeed. Was she an employee here?

Anna Leow No, she was a bisitor. I was just taking her to see the canteen and have a drink. She slipped on the stairs.

Acham Scott That stair carpet has been loose for a while now. It ought to ve replaced. What was the lady’s name?

Anna Leow Jan Li. I’ve got her details. She lives with her husband on Yaowarat Road, number 43, here in Phuket.

Acham Scott When did you say it happened? This morning?

Anna Leow Yes. It was precisely 1020.

Acham Scott And you sent her to hospital in an ambulance?

Anna Leow No, we sent her by car to save time.

Acham Scott It sounds like it’s the company’s fault, then. I’ve told the manager about that carpet before. Have you filled in a report form?

Anna Leow No, I’m going to do it now. More paperwork.

Acham Scott (Laughing) Well, you are the Assistant Manager, aren’t you!

(20 marks)

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BEC商务英语高级阅读真题 The Negotiating T able You can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their??behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him. The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not,

剑桥商务英语中级第二辑真题阅读精讲 TEST 2

TEST2 PART 1 这篇文章讲的是倾听（listening）的重要性。一个好的管理者必然是一个好的倾听者，所以要讲究倾听的艺术。 第一题，有时坚持进一步的解释是很有必要的。答案是B段的这么一句：It may mean quizzing the speaker for additional information or for clarification - it is always better to ask than to continue regardless and get things wrong它可能意味着为了进一步的信息和说明去询问说话的人——问总比不顾情况的继续并且把事情办错的好。这里的additional information对应于further explanation. 第二题，不能在别人还在说的时候就开始关注自己的回应。答案是C段的第一句：The most common bad habit we have is to start thinking of what we are going to say about the subject long before the other speaker has finished。我们最常见的坏习惯就是在讲话者远还没结束的时候就开始思考我们将对这个话题说些什么。这里的before the other speaker has finished就是others are still speaking，focus on your response 就是start thinking of what we are going to say about the subject。 第三题，人们不愿意承认自己没有听好。答案是A段的第一句：Too often we accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough。我们经常指责别人没有好好听，假装我们自己是无可指责的，其实在我们心里知道，很多我们所犯的错误都是由于听的不够仔细。这句的意思就是说我们心里知道什么原因，但是口头上喜欢指责别人。也就是第三题题干说的不愿意承认。 第四题，从说话者的视角去考虑问题是有好处的。答案是D段的这么一句：Equally importantly you should put yourself in the other person's place, both intellectually and emotionally。同样重要的是你必须把自己置于别人的位置上，既是智力上的也是情感上的。这里的put yourself in other person’s plac e就是seeing things from the speaker’s perspective。