外事英语接待口语

外事接待（reception)

第一部分基本词汇

日程安排schedule

预订reserve

根据……的要求upon……request

专程造访come all the way

精心安排 a thoughtful arrangement

排忧解难help out

第二部分词语扩展

机场大楼terminal building

候机大厅waiting hall

起飞时间departure/take-off time

抵达时间arrival time

海关the Customs

往返票round-trip ticket

入境/出境/旅游签证entry/exit/tourist visa

免税商店duty-free shop

豪华套房luxury suite

单/双人房single/double room

礼仪祝词外事接待常用词汇

开幕/闭幕式opening/closing ceremony

开幕词opening speech/address

致开幕词make an opening speech

友好访问goodwill visit

阁下Your/His/Her Honor/Excellency

贵宾distinguished guest

尊敬的市长先生Respected Mr.Mayor

远道而来/来自大洋彼岸的朋友friends coming from a distant land/the other side of the Pacific 东道国host country

宣布……开幕declare……open

值此之际on the occasion of

借此机会take this opportunity to

以……名义in the name of

本着……精神in the spirit of

代表on the behalf of

由衷的谢意heartfelt thanks

友好款待gracious hospitality

正式邀请official invitation

回顾过去look back on

展望未来look ahead/look into the future

最后in closing

圆满成功 a complete success

提议祝酒propose a toast

亚太地区Asian-Pacific region

建交establishment of diplomatic relations between

互访exchange of visit

外交政策foreign policy

一贯奉行in persistent pursuit of

平等互利equality and mutual benefit

双边关系bilateral relations

持久和平lasting peace

贸易额trade volume

商业界business community

跨国公司transnational corporation

经济强国/经济大国/经济列强（视具体情况翻译）economic power

例句

1.我愿借此机会，代表我们代表团的全体成员，对我们东道主的诚挚邀请，表示真诚的谢意。On the behalf of all the members of my mission, I would like to take this opportunity to express our sincere thanks to our host for their earnest invitation.

2.现在，我愉快地宣布第二十二届万国邮政联盟大会开幕。

Now, I have the pleasure to declare the 22nd Universal Postal Congress open.

3.我很荣幸地代表中国政府和人民向来自联合王国的代表团表示热烈的欢迎。

I have the honor to express this warm welcome on behalf of the Chinese Government and people to the delegation from the United Kingdom.

4.我谨向各位表示最热烈的欢迎。

I would like to extend my warmest welocme to all of you.

5.我预祝大会圆满成功！

I wish the conference a complete success!

第三部分例句

1. You must be our long-expected guest,……

2. Excuse me, I haven't had the honor of knowing you.

3. I'm glad to have the honor of introducing……

4. Small world, isn't it?

5. Thank you for coming all the way to our company.

6. I hop you'll enjoy your stay here.

7. host a receptipn banquet in your honor

称谓口译

一、以“总……”表示的首席长官，可选择general、chief、head这类词表示。

总书记general secretary

总工程师chief engineer

总会计师chief accountant

总经理general manager

总代理general agent

总教练head coach

二、一些行业的职称头衔，直接用“高级”或“资深”来表示，可用"senior"来称呼。高级记者senior reporter

高级讲师senior lecturer

三、“首席”英语常用chief来表达。

首席执行官chief executive officer(CEO)

首席顾问chief advisor

首席检察官chief inspector

四、还有一些高级职务带“长”字，例如：

参谋长chief of staff

护士长head nurse

秘书长secretary-general

五、以“副”字的表示副职的行政职务头衔，可用vice、deputy表达。副总统vice president

副主席vice chairman

副总理vice minister

副秘书长deputy secretary-general

副书记deputy secretary

副市长deputy mayor

六、学术头衔的“副”职称，常用associate表示。

副教授associate professor

副研究员associate research fellow

副审判长associate judge

副主任医师associate doctor

七、学术头衔中的初级职称如“助理”，我们可以用assistant来称呼。

助理教授assistant professor

助理研究员assistant research fellow

助理工程师assistant engineer

八、一般说来，“代理”可译作acting,例如：

代理市长acting mayor

代理总理acting premier

代理主任acting director

九、常务”可以用“managing"表示。

常务理事managing director

常务副校长managing vice president

十、执行”可译作executive

执行秘书executive secretary

执行主席executive chairman

十一、还有很多称谓的英语表达方式难以归类，这就需要我们日积月累，逐步总结。例如：

办公室主任office manager

车间主任workshop manager

客座教授visiting professor

村长village head

税务员tax collector

股票交易员stock dealer

十二、最后是我们国家特有的一些荣誉称号的口译。

劳动模范model worker

优秀员工ortstanding employee

标兵pacemaker

三好学生"triple-A" outstanding student; outstanding student

接待领导礼仪常识 外事接待礼仪常识讲解

接待领导礼仪常识外事接待礼仪常识讲解【--礼仪常识】 外事，主要是指我们在涉外交往中所应遵守的国际惯例与交际规则。下面就为大家讲讲一些外事接待常识，欢迎大家点击了解! 外事接待礼仪的基本内容，主要与维护民族形象和国家形象有关。特别应予指出的是，公民参与涉外交往时应高度重视自己所留给外方人士的第一印象。因为第一印象的好坏直接与我方人员的形象相关，而且其一旦形成便往往难于改变。 在涉外活动中，我国公民要注意维护自身形象。其中，尤其要注意下列两点。 1.国家形象对于外事人员而言，维护自己伟大祖国的形象，在任何时间、任何地点、任何情况下，都是第一位的、最基本的要求。那么怎么才是真正的维护国家形象呢?这主要体现在三个方面，即热爱祖国、热爱人民、拥护政府。 2.个人形象公民在涉外活动中维护形象，首先要从维护好其自身形象着手。要做到仪表堂堂，落落大方。在涉外场合，公民必要注

意修饰仪表，检点举止，使自己形象上乘，风度翩翩，无愧于炎黄子孙的称号。 不卑不亢，是外事礼仪的一项基本原则。它要求每一个参与外事活动时，都必须意识到，自己在他国人民眼里，是代表自己国家、自己的民族、自己的单位。要做到从容得体、堂堂正正。不应该畏惧自卑，低三下四，也不要自大狂傲，放肆嚣张。 待人热情不仅意味着自己对待交往对象具有诚意，也能体现对对方充满了友好、关怀与热诚。但是，作为外事人员对人热情相待，必须有一个“度”，注意“热情有度”。 尊重隐私，实际是上述“热情有度”的顺理成章的推论。所谓尊重隐私，主要是提倡在国际交往中主动尊重每一位交往对象的个人隐私，不询问其个人秘密，不打探其不愿公开的私人事宜。目前，在国际社会里，尊重隐私与否，已被公认为一个人在待人接物方面有无个人教养的基本标志。在涉外交往中，尊重隐私实际上具体表现为人们在交谈中的下述“八不问”。 1.不问收入支出。 2.不问年龄大小。

酒店前厅服务英语口语情景对话

Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.

常用的英语接待口语

常用的英语接待口语，不管你进不进外企都一定要看看… 询问访客身份：May I have your name, please?请问您贵姓？What co mpany are you from?您是哪个公司的？Could you tell me what compa ny you are representing?能告诉我您代表什么公司吗？ 如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ 询问是否预约，来访目的？Do you have an appointment?约好了吗？Would you give me your business card?请给我您的名片好吗？And ca n I ask what you wish to see him about?我能问一下您要见他有何事吗？ 让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下 稍等片刻。给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带 客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is ex pecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。 Would you come this way, please?请随我这边来。 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your busine ss is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再 和你联系。请留下你的名片好吗？ 一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。I'd prefer to explain that to him directly.我想我 最好还是我领你去，以免你迷路。 接待（2） 在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何，TAYLOR先生？The ceremon y will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his beha lf.我们的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有 什么地方你想去看看？What would you like to do this morning?There is no thing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？Have you

实用英语口语-旅游

实用英语口语-旅游 481. Are you going to go anyplace this year? 今年你准备去什么地方吗？ 482. If I have enough money, I'm going to take a trip abroad. 假如有充足的钱，我准备去国外旅行一次。 483. How are you going? Are you going by boat? 你准备怎么去？准备从船吗？ 484. It's faster to go by plane than by boat. 坐飞机比乘船快。 485. What's the quickest way to get there? 到那儿去，最快的办法是什么？ 486. Altogether it will take ten days to make the trip. 这次旅行总共要十天。 487. I hope you have a good time on your trip. 祝你旅途愉快。 488. I'm leaving tomorrow, but I haven't packed my suitcases yet. 我准备明天出发，但是我还没有收拾好箱子。 489. I'm going by air. I like flying. 我乘飞机去，我喜欢飞机。

490. My brother took a trip to Mexico. 我的兄弟去墨西哥旅行了一次。 491. It was a six-hour flight. 这是一次六小时的飞机。 492. How many passengers were on the train? 火车上有多少旅客？ 493. His friend was injured in an airplane crash. 他的朋友在一次飞机事故中受了从伤。 494. Would you like to go for a walk? 你愿意去散步吗？ 495. Let's go out to the airport. The plane landed ten minutes ago. 咱们到机场去吧，飞机十分钟前就着陆了。

外事接待常用的英语口语(礼物篇)

外事接待常用的英语口语（礼物篇） 外事接待常用的英语口语有哪些呢？小编总结了一些，希望对大家有所帮助。 Mr. Taylor has invited me to a dinner party tonight. 泰勒先生 邀请我今天晚上去参加一个晚餐会。I have no idea about what I should bring. 我不知道我该带什么东西好。In fact , it is absolutely unnecessary for you to bring anything. 事实上，你完全不用带什么东西。But I don't feel good if I go empty-handed. 但是如果我空手去我觉得不太好。If you insist on brining something, it should be a small ,inexpensive item, such as a toy for his son, or some flowers for his wife, etc...如果你坚持要带点什么，也应该是一些小的、便宜的东西，比如，给他儿子带个玩具，或者给他妻子带些鲜花等等Since we're going to have a get-together ,so I prefer to bring some food.因为我们打算搞个聚会，所以我还是带点吃的东西吧。I've got an idea. 我有个主意What's that? 什么主意？Since Mr.Taylor likes Chinese food very much ,so you can cook a Chinese dish and bring it.既然泰勒先生喜欢中国食物，这样你就可做一道中国菜带去。Or you can bring something to drink. 或者带一点什么喝的东西。That's a wonderful idea. 这个主意真不错And I was told that Mrs.Taylor is especially intersted in traditional Chinese

前台接待日常英语

前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room?

机场接待客人常用英语口语对话-)

一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.

接待外宾-实用英语口语

外宾接待实用英语 外宾接待实用英语 久仰！ I've heard so much about you. 好久不见了！ Long time no see. 辛苦了！ You've had a long day.You've had a long flight. 尊敬的朋友们！ Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing. 对您的大力协助，我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance. 在北京过得怎么样？ How are you making out in Beijing? 我一定向他转达您的问候和邀请。 I'll surely remember you and your invitation to him. 欢迎美商来北京投资。 American businessmen are welcome to make investment in Beijing. 欢迎多提宝贵意见。 Your valuable advice is most welcome. 不虚此行! It's a rewarding trip! 您的日程很紧,我们的会见是否就到此为止。 As you have a tight schedule, I will not take up more of your time. 请代我问候王先生。 Please remember me to Mr.Wang. 感谢光临！ Thank you so much for coming. 欢迎再来！ Hope you'll come again. 欢迎以后多来北京！ Hope you'll visit Beijing more often. 多保重！Take care! 祝您一路平安！Have a nice trip! Reception

出国实用英语口语

出国实用英语口语 一．入住酒店 1．Guest: Hello, I’d like to check in please. 你好,我想入住贵酒店。 Hotel staff: Certainly. Can I have the name please? 当然可以,能把姓名给我吗? Guest: Mr Harold Smith. Harold Smith先生。 Hotel staff: Ok, Are you checking out tomorrow?好的,您是明天退房吗? G uest: Yes, I am. That’s right. 是的没错,是明天退房。 Guest : How many hours of the time difference are there between Singapore and China? Hotel staff: 3 hours. Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗? Guest: Yes please. At 6.30am. 是的,请在早上6.30唤醒我。 Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。您的房间号码是五层的502房间。早餐是早晨6.30到9点。祝您入住愉快。 Guest: Thank you.谢谢你。 2.. Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好,我有预定,名字是Tomlinson. Hotel staff: Ok I’ve found it. Checking out on the 27th? 好,我找到了。是27日退房吗?

外事接待常用词汇表达

外事接待常用词汇表达 国际机场international airport 机场大楼terminal building 候机大厅waiting hall 问讯处information desk/inquiry desk 起飞时间departure time /take-off time 抵达时间arrival time 登机卡boarding ticket /boarding pass 安全检查security check 海关the Customs 海关工作人员customs officer 通过海关检查to go through the customs 海关规定customs requirements 海关条例customs regu1ations 海关手续与准则customs procedures and norms 办理海关例行手续to go through customs formalities 报关to make a customs declaration 海关行李申报表baggage declaration form /luggagedeclaration form 外币申报表foreign currency declaration form 应纳关税物品dutiable goods /dutiable articles 往返票round-trip ticket /return ticket 入境签证entry Visa 出境签证exit visa 过境签证transit Visa 过境旅客transit passenger 入境手续entry formalities 简化手续to simplify procedures 一次性签证single entry visa 多次入境签证multiple-entry visa 再入境签证re-entryvisa 旅游签证tourist visa 护照passport 外交护照diplomatic passport 公务护照service passport 出示护照to show one's passport 免税商店duty-free shop 免税物品duty-free goods/duty-free articles 免税单duty-free slips 行李提取处baggage claim /luggage claim 手提行李hand luggage 出租车候车处taxi stand /taxi rank 随身携带行李carry-on baggage 行李标签牌baggage tag /luggage tag 行李寄存处baggage depositary /luggage depositary 行李手推车baggage handcart /luggage pushcart 健康证书health certificate 种症证书vaccination certificate 预防接种证书inoculation certificate 接待to host /to receive

前厅服务英语口语测试题

前厅服务英语口语测试题（1） 一、朗读下列句子： 1、Please call a taxi for me. 2、It will take about fifty minutes to go to the airport.. 3、This is the Brief Introduction of the Hotel . 4、Leave the luggage out of the door, please . 二、将下列句子译成中文： 1、I’m sorry, we have not shuttle bus to the railway station . 2、I will take the staff’s lift . 3、Is there anything else I can do for you ? 4、Excuse me, have you checked out already ? 三、回答提问； 1.Is there a bar in your hotel? 2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then? 前厅服务英语口语测试题（2） 一、朗读下列句子： 1、No parking here, sir, please drive your car to the parking lot .

[外贸英语]展会接待常用英语口语集锦

[外贸英语]展会接待常用英语口语集锦 ____________________________________ 1．What’s the size 多大尺寸？ 90X90 (Ninety by ninety) 九十乘九十。 2．What’s the CMB 体积多大？ 0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s th e bestlast price 最低价是多少？ ￥2.5 (Two point five)] 两块五。 4．How many designs 有几个款式？ 3 designs . 三个款式。 5．How many colors 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN 一箱装多少件？ 12 dozen, 144pcs. 12打，144件一箱。 7．When shall we deliver 什么时候交货？ 8．Where shall we deliver 货送到什么地方？ 9．30% deposit. 付30%的订金。 10．Only one sample here. We can’t give you. 只有一个样品，不能给你。 11．Too expensivemuch. 太贵了。 12. Any discount 有折扣吗？ 13．Cheaper 可以便宜一点吗？ 14．Show me this! 这个拿下来看看。

15．Good quality or ordinary quality 质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set. 一套4个。 18．What’s the minimum quantity 最小起订量是多少？ 19．At least 1 CTN.。 至少一箱件 20．There’s minimum quantity. 有最小起订量。 21．Can they be mixed 可以混装吗？ 22．Mixed packing. 混装。 23．Just a moment. Let me check. 稍等，让我查一下。 24．Same pricesize. 一样的价格尺寸。 25．I will come again tomorrow. 我明天再来。 26．Where are you from? 你是什么地方人？ 27．What’s your name? 你叫什么？ 28．May I have your card? 名片给一张，可以吗？ 29．Card,please. 名片。 30．Stapler,please. 订书机。 31．Calculator,please. 计算器。 32．Adhesive tape,please. 胶带。 33．Here’s our catalogue. 这是我们的目录。 34．Here’s my card. 这是我的名片。 35．Your card, please.

常用外宾接待英语口语

商务英语口语：外宾接待必备语句 1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗.戴卫斯吗？ 2. Yes, I am. And you must be Mr.Takeshita. 是的，我就是，你一定是竹下先生吧。 3. Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4. I'm Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5. I'm Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6. I'm Edwin. I'll show you to your hotel. 我是爱德温，我带你去旅馆。 7. How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8. It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9. Did you have a good flight? 你旅途愉快吗？ 10. Not really, I'm afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11. Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 12. Mr.Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 13. No, I don't. Will it be a problem?

外事接待管理规定及标准

外事接待管理规定及标 准 Document number：NOCG-YUNOO-BUYTT-UU986-1986UT

外事接待管理规定及标准 一、公司的国内外来宾及政府各级管理部门领导的接待工作统称为外事接待。按接待目的 一般分为政务接洽和业务洽谈两大类。除由公司总经理或其他高级管理人员亲自接待的以外，其余由办公室配合有关部门负责安排接待工作。 二、外事接待的基本原则是：认真负责、热情周到、不卑不亢、言行得体、严守机密。 三、外地宾客来访，接待人员要准确掌握宾客乘坐交通工具的抵离时间，提前通知有关部 门做好接送准备。 四、宾客来访时，接待部门应提前根据来访者的目的、兴趣、意愿等选择接待项目，确定 活动内容及接待规格，拟定接待方案，报请总经理批准。 五、安排宾客用餐，除特殊情况外，原则上陪同人员不超过两名，安排娱乐活动时，我方 陪同人员亦应控制，坚决杜绝高消费，大吃大喝等现象的发生。 六、对于本公司附属外埠单位人员的来访，按通常规定接待。如对方级别较高或对公司的 业务开展具有重要意义，必须将接待方案报请总经理批准，以确定接待规格。 七、接待费用开支必须本着最小支出、最大成果的原则，有效使用。同样内容与对象的接 待应尽量避免。每个部门对于接待费都必须作出预算，并在预算范围内开支，特殊情况超出预算部分的，必须包总经理批准。 八、重要宾客要建立档案，详细记载其嗜好、兴趣与特点等，档案的管理依照公司《档案 管理制度》的有关规定执行。 九、公司各部门在安排接待工作前，必须事先填写“接待申请及报告表”（附后），经总经 理审批核准后，送交办公室统一安排，并于接待工作结束后，依据公司财务管理的有关规定到财务部结算，如无收据或开支凭证，一切费用由本人承担。

外事接待英语口语对话

外事接待英语口语对话 学习金融英语，把英语口语学好十分重要，下面为大家带来外事接待英语口语对话，欢迎大家学习! 外事接待英语口语对话：接待外宾Excuse me, are you Mr. Wilson from the United State or America? 请问，你是美国来的威尔逊先生吗? Yes , I am. 是的，我是。 I'm Mei Wen,the secretary of China National Textiles Import & Export Corporation. 我是梅雯，中国纺织品进出口公司的秘书。 How do you do. Miss Mei. 你好，梅小姐。 how do you do, Mr.Willson, Welcome to China. 你好，威尔逊先生，欢迎你来到中国。 Thank you. It's very kind of you to come to meet me at the airport ,Miss Mei. 谢谢，梅小姐。你到机场来接我，真太客气了。 It's my pleasure , I hope you will enjoy your stay here.

乐意效劳。希望你在这儿过得愉快。 Thank you , I'm sure I will. 谢谢，我相信会的。 Did you have a pleasant flight? 你路途上过得愉快吗? Yes, quite a nice flight. 是的，愉快，这是一次非常愉快的旅行。 I'm glad to hear that , Now shall we go and see about your baggage? 很高兴听你这么说。现在我们去看看你的行李好吗? Yes, Where is the bagage-claim area? 好的，行李提取处在哪儿? Notes : Where is the baggage-claim area? 行李提取处在哪儿? It's down there at Gate No 5. How many pieces of baggage do you have? 在下面五号门。你有几件行李? Two suitcase,. 两个小提箱 Here we are , Could you point them out? 我们到了。你能认出它们吗? Yes, This blue one, and that black one.

很体贴全面接待外宾英语口语

收集了绝大部分常用接待语境，前部分英文介绍和各种接待用语，后部分中文介绍如何接待外宾的到来，欢迎广大英文工作者采纳！ 接待服务常用英语 一、欢迎和问候语： 1.How do you do?您好！（初次见面） Glad to meet you .很高兴见到您。 2.Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 3、How are you?您好吗？ Fine, Thanks. And you ?很好，谢谢。您好吗？ 4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）

7、Have a good time!祝您过得愉快！ 二、电话用语： 8、hotel , front desk. Can I help you?**饭店，前厅。您找谁？ 9、Sorry, I've dialed the wrong number.对不起，我拨错号了。 10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。 11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？ 12、Pardon.对不起，请再说一遍，好吗？ I beg your pardon.对不起，请再说一遍，好吗？ 三、祝贺用语： 13、Congratulations!祝贺您！ 14、Happy birthday!生日快乐！ 15、Happy new year!新年快乐！ 16、Merry Christmas!圣诞快乐！ 17、Have a nice holiday!假日快乐！ 18、Wish you every success!祝您成功！ 四、答谢和答应语: 19、Thank you (very much).谢谢您（非常感谢）。 20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。 21、It's very kind of you .谢谢，您真客气。

前台接待常用英语

前台： --Good morning/Good afternoon/Good evening; this is Highbird International, may I help you? 早晨好.需要帮忙吗? --Do you have an appointment? 您欲约了吗? --May I have your name? 请问您的姓名? --Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now. 欢迎光临XX。请跟我来.请坐,我去看一下她是否有空. --After you. 您先请. --Would you like drink tea or coffee? 您想喝点什么茶还是咖啡? --Would you give me your businese card? 我能看看您的名片吗? --May I tell him what you wish to see him about? 您找他什么事我能转告吗? --Mr.Li is expecting you. I'll tell him you're here. 李先生正在等您.我告诉他您来了. --I'm sorry. Mr.Li has a full schedule this week. 报歉.李先生本周的日程已排满. --Could you please write a note to him on the matter you wish to see him about? 您能否留下便条说明您有什么事要见他? --Could I get a new weekly schedule? 我可以索要一份新的本周课表吗？ --Sure. This is our new weekly schedule. Here you are. 当然。这是我们本周最新的课表。给您。 --It’s dinner time. I want to order a meal. Could you show me the menu please? 现在是就餐时间，我想点餐。 --Can I get some coins? 我可以兑换几枚硬币吗？ --Sure. How many do you need? 当然可以，你想兑换几枚？ --Three one-Yuan and one fifty cents coins. 3枚1元硬币和一枚5角的硬币。 今天有到访吗？有几个？Do we have visited clients today? How many? 谁/哪个部门预约的？Who made the appointment? Which department made the appointment? 有咨询电话吗？Are there any consulting phones? 都是通过什么渠道来的？How do they know our school? 怎么样，都能来吗？效果好吗？Will they come? How is the effect? 今天有什么事情吗？What shall we do today? What’s going on？What’s up? What’s happening? 还有什么事情吗？Anything else? 一会XX上去替你们，咱们开会。XX will cover you after a while, and we will have a meeting.