酒店商务英语对话

Hotel Business English Dialogue

Unit 1 Room Reservation

FIT Reservation

（R: Reservation Clerk; G：Guest）

R: Good morning, Friendship Hotel. Room Reservation. May I help you?

G：Yes, I’d like to reserve a double room from the 4th to the 6th of July?

R: one moment, please…Yes, Sir, we have a room available.

G: What’s the room rate per night?

R: 165US dollars. Will that be all right?

G: Yes, that will be fine.

R: May I have your name and telephone number?

G: Sure. My name is Mr. Hibbard. That’s H-i-b-b-a-r-d. My telephone number is 0044-0253-720299.

R: Thank you, Mr. Hibbard. You’ve reserved a double room from the 4th to the 6th of July, and the telephone number is 0044-0253-720299.

G: Yes, that’s right. Thank you.

R: It’s my pleasure. We look forward to your arrival.

Group Reservation

（R: Reservation Clerk; G：Guest）

R: Good afternoon. Yellow Dragon Hotel. Can I help you?

G：Yes, a group of American scholars will be attending a Tourism Symposium next month in Beijing. I want to reserve 5 double rooms for them.

R: For when, Sir?

G：From July 14th to 16th.

R: Just a moment, please. Let me check the reservation list… Yes, we can reserve 5 double rooms for you for those dates.

G：Thank you very much. Is there any discount for group reservation?

R: Yes, we can have a special rate for group reservation. We’ll give you 10% off.

G：That’s great! I confirm the reservation then. My name is Wang Qiang.

R: All right. Mr. Wang, 5 double rooms from July 14th to 16th.

G: That’s right. Thank you.

Changing a Reservation

（R: Reservation Clerk; G：Guest）

R: Great Wall Hotel. Room Reservation. Can I help you?

G：Yes, this is Anne calling from London. I’ve gotten into trouble, you know. I reserved a room at your hotel for July 4th ,5th and 6th ,but since the trade negotiation has been postponed until July 15th ,16th and 17th , I have to change the dates of the reservation.

R: How did you make the reservation, Miss?

G：By E-mail, a week ago.

R: Your name, please?

G：Anne Butler.

R: Anne Butler. Yes, here we are. A single room, your reservation is guaranteed by your credit card.

G：Right. Do you think it’s possible for me to do so?

R: Let me see… Yes, we have a room available.

G：Thank you very much.

R: It’s my pleasure. Good-bye.

A Face-to-Face Reservation

（R: Reservation Clerk; G：Guest）

R: May I help you, sir?

G: Yes, I want to book a suite from June 3 to 8.

R: Which kind of room would you like?

G: What exactly is a standard suite?

R: Our standard suite has a single bedroom with sitting room and bathroom.

G: Does it have a kitchen?

R: No. we have kitchenette in the apartments.

G: I see. If I took an executive suite, what would I get?

R: The executive suite has a very attractive entrance hall, a sitting room with a fax machine and DVD player.

G: How much is an executive suite per night in US dollars?

R: It is $300 per night plus 15% surcharge.

G: I would like taking an executive suite.

R: Thank you. May I have you name,sir?

G: It is Mr. Tom Carter.

R: An executive suite for Mr. Tom Carter during June 3 to 8. And may I have your arrival time and telephone number?

G: Yes, I’m going to arrive around 3:00 p.m. on June 3 and my number is 4527 8836.

R: Thanks. We will reserve your room until 6:00 p.m. June 3, if there is any change, please let us know, We are looking forward to serving you.

G: Thank you.

Dealing with a Reservation Mix-up

Desired Room Being Unavailable

Dialogue: (C=Clerk, G=Guest)

C: Which kind of room would you prefer?

G: A double room, please.

C: Could you hold the line, please? I’ll check your room availability for those days.

Thank you for waiting. I’m afraid we have no double rooms available but we can offer you a twin room.

G: I see. How much will that be?

C: We have a twin at RMB￥250 and at RMB ￥400. Which would you prefer?

G: I’ll take the one at RMB￥250.

C: Thank you, sir.

When the Hotel Is Full

Dialogue: (C=Clerk, G=Guest)

C: Good morning ,Room Reservations, May I help you, sir?

G: I’d like to make a reservation.

C: Which date would that be?

G: For the night of April 8th for one night.

C: Could you hold the line, please? I’ll check our room availability for that day…

Thank you for waiting, sir. I’m afraid our hotel is fully booked on that night. Is it possible for

you to change your reservation date?

G: No, that’s not possible.

C: We might have cancellations. Could you call us again closer to the date?

G: Sure, but if you do have any cancellations, could you let me know as soon as possible?

C: I’m very sorry, sir, but we are unable to do that. We would appreciate it very much if you could call us instead.

G: Well, if that’s the case…

C: Well, very sorry, sir. We hope you understand.

Can’t Be Booked for All the Nights Requested

Dialogue: (C=Clerk, G=Guest)

C: Good morning, Room Reservations, May I help you, sir?

G: Yes, I’d like to reserve a room.

C: Which date would that be?

G: I’d like a twin room for 6 nights from May 15th.

C: Could you hold the line, please? I’ll check our room availability for those days…

Thank you for the waiting, sir. We have a twin available for four nights form May 15th to 18th and also for May 20th ,but I’m afraid there is none available on the night of May 19th.

G: Well, do you have two singles for the night?

C: I’m very sorry, sir, but we are fully booked for all types of rooms on that night.

G: I see, Can you book me into another hotel in the area?

C: I’m afraid we don’t have any information on their room availability. Would you like me to book you for all nights except the 19th.

G: I’ll think about it and let you know.

C: Thank you, sir. We look forward to hearing from you.

A Lower Quality Is Offered

Dialogue: (C=Clerk, G=Guest)

C: Which kind of room would you prefer?

G: I was in a twin room for single use last time. The same type will be fine.

C: I’m very sorry, sir, but I’ m afraid no twin rooms are available on that day. Would you mind a smaller single room at RMB￥250 instead?

G: Yes, that’s all right.

C: Thank you, sir.

Unit 2 Reception

Registering a Guest Who Has a Reservation

R: Receptionist; G: Guest

R: Good afternoon. Welcome to China World Hotel. What can I do for you?

G: Yes, I have a reservation with you.

R: In whose name was the reservation made?

G: John Smith

R: Wait a minute, please. I’ll check the reservation record…Yes, we have the reservation under your name. Could I see your passport, Sir?

G: Here you are

R: Would you please fill in this registration form?

G: Of course. Here it is. Is that all right?

R: Yes, thanks. How will you be paying?

G: By credit card.

R: Here’s the key card to room1205. The bellboy will show you to your room.

G: Thank you.

R: You’re welcome. Hope you’ll enjoy your stay with us.

Registering a Walk-in Guest

R: Receptionist; G: Guest

R: Good morning, Ma’am. May I help you?

G: Yes, my name is Nancy Green. I’d like to have a single room with bath for tonight. R: Have you made a reservation.

G: I’m afraid not.

R: Wait a moment, please. Let me see…Yes, we have a room available. May I have your passport to fill out this registration form for you?

G: Certainly. Here you are.

R: How will you make your payment?

G: In cash.

R: Would you please sign your name here?

G: Yes. Thank you.

R: Enjoy your stay with us.

Registering a Group Who Has a Reservation

R: Receptionist; G: Guest

R: Good afternoon, ladies and gentlemen. Who is the group leader?

G: That’s me. We’ve made a reservation in your hotel.

R: Nice to have you here. I’m Zhao of the Front Desk. Is there any change in your schedule or in the number in your group?

G: We have the same schedule, but I’m afraid we have to make arrangements for one more person, that is, Mr. Smith’s thirteen-year-old boy.

R: If we weren’t so heavily booked, I could offer you two adjoining rooms. But now I can only suggest putting an extra bed in the bedroom. Will that do?

G: I suppose it will have to. What is the rate difference?

R: You only need to pay $15 extra.

G: Great. Done then.

R: Would you please help the members of your group to complete the registration cards?

G: OK.

(After they have finished filling out their registration cards)

R: Your key cards and breakfast vouchers are all in these envelopes with your names on them. If you want to make room-to-room calls, please dial 9 first and then the room number.

G: Thank you very much.

R: By the way, we have a dance party on the third floor this evening. It stars at 8:00 p.m.

G: That sounds interesting. Thank you for the information.

R: Hope you have a pleasant stay here.

Leaving a Message

C: Clerk ;V: Visitor

C: Good morning, Sir. Can I help you?

V: I’ve come to see a friend, Mr. Black, in room 1248.

C: One moment, please. Let me check…Oh, yes, Mr. Black is staying with us. I’ll call to see if he’s in. Sorry, Sir. Mr. Black is not in at the moment.

V: May I leave a message for him?

C: Certainly, Sir. Please write your message here. (Two minutes later)

V: I’ve finished. Here you are.

C: The message is for Mr. Black in room 1248 from Mr. Peter Brown. Is that correct? V: That’s right.

C: Thank you. I’ll be sure that Mr. Black gets your message.

V: Thanks a lot.

C: You’re welcome.

Extending the Stay

R: Receptionist; G: Guest

R: Good morning, Sir. Can I help you?

G: I’m due to check out tomorrow, but I’d like to extend my stay by two days.

R: Could I have your name and room number?

G: Tom White in room 1002.

R: Please wait a moment, Mr. White. I’ll have to check the reservation records…I’m sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.

G: What can be done then?

R: If you don’t mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.

G: That’s quite all right. Thank you.

R: It’s my pleasure.

Providing the Guest with Information

C: Clerk; G: Guest

C: Good afternoon, Sir. May I help you?

G: Good afternoon. I wonder if you could tell me where the nearest bus station is. C: Sure. Where would you like to go?

G: To the art gallery.

C: Then, you don’t have to take a bus. It’s no distance at all, only about a 10-minute walk.

G: Really?

C: Yes. Get out of the hotel, go right to pass the next traffic lights, and the art gallery

will be on your right. You can’t miss it.

G: That’s great! Thanks a lot.

C: It’s my pleasure.

Changing the Room

R: Receptionist; G: Guest

R: Front Desk, may I help you?

G: Yes. I’d like to move to another room because the air-conditioner in this room doesn’t work.

R: I’m sorry. Let me check the reservation list.

(One minute later)

R: Yes, we have a room available, and you can move to it.

G: That’s good.

R: What’s your room number?

G: Room 1206.

R: I’ll send a bellboy over to help you with your luggage.

(Two minutes later at the Front Desk)

R: Will you please fill out this registration form?

G: Sure. Here you are.

R: Thank you. I’m very sorry for the inconvenience.

Unit 3 Concierge service

Showing the guest to the room

(B: Bellman; G: Guest )

B: This way, please. Room 1208 is at the end of the corridor.

G: The corridor is nice.

B: I’m glad you like it.

(The bellman unlocks the door and turns on the lights and leads the guest in)

B: Here’s your room, Ma’am.

G: Thank you.

B: Here’s the television. It has 30 channels.

G: That’s great, I like watching TV.

B: This is your air-conditioning control unit. Let me show you how to use it.

G: I see. By the way, where can I get a brochure about your hotel? I need to know more about your services.

B: Oh, it’s on the desk. Here it is.

Calling a taxi for the guest

(D: Doorman; G: Guest)

(A couple have just checked out. A doorman approaches them)

D: I’m the doorman here. May I help you?

G: Yes, could you call a taxi for us? We’ve just checked out.

D: Certainly, Sir. Where are you going?

G: The airport.

D: Just a moment, please.

(One minute later)

G: The car is waiting for you at the entrance.

D: Thanks. Would you help us with our luggage?

G: Sure.

(After the doorman puts all the luggage in the car)

D: You’ve got three pieces of luggage in all. Is that right?

G: Yes, that’s right. Thank you.

D: You’re welcome.

Sending the bellboy to help the guest with the luggage

(C: Concierge; G: Guest)

C: Good morning. Concierge. May I help you?

G: Sure. I’m leaving soon. I called you and asked for a bellboy. But 20 minutes have passed and he’s still not here.

C: I’m sorry about that and I’ll send another bellboy right away. Your name and room number, please?

G: Lisa Black, room 1406.

C: Room 1406. All right. Could you wait in your room, please, Ma’am?

G: Well, I’m afraid I won’t be able to wait for him in the room because I have to meet someone in the lobby right now. I’ll just leave the baggage at the door.

C: All right, you go ahead, please. We can take good care of your luggage. By the way, please be sure to put your name tag on the cases.

G: I will. Thank you very much indeed. And where can I collect my luggage?

C: Right here at the Concierge Desk.

G: All right, very good. See you.

C: See you then.

Unit 4 Operator

International Phone Call

（O：Operator; G：Guset）

O：Beijing Hotel, can I help you?

G：Yes, I’d like to make an international call.

O：Certainly, Sir. Which country are you calling?

G：Germany.

O：All right. Do you want to make it a pay call or a collect call?

G：I think I’ll pay for the call myself. A pers on-to-person call, please.

O：All right, what’s the name of the person you are calling?

G：Jenny Brown.

O：Could you spell the name for me?

G：It’s Jenny J-e-n-n-y Brown B-r-o-w-n.

O：And the phone number, please?

G：The country code is 49, and the phone number is 228429.

O：Thank you. I’ll try to contact her. Would you please hang up the phone and wait for a minute?

G：Sure.

Taking Messages

（O：Operator; G：Guset）

O：Beijing Hotel, Can I help you?

G：Yes, can you put me through to Mrs. Wang in room 1207, please?

O：Certainly, Sir. Could you wait a moment while I put you through?

（One minute later）

G：Hello, Sir. I’m afraid there is no response. Would you like to leave a message for her?

O：Thank you. Just tell her I’m going to call on her by this evening at about 9:30. G：May I have your name?

O：Yes, it’s Tom Lee.

G：Would you like to give me your telephone number, so she can ring you back if necessary?

O：Yes, good idea. My number is 86090015.

G：Thank you, goodbye.

O：Bye.

Wake-Up Calls

（O：Operator; G：Guset）

O：Beijing Hotel. Can I help you?

G：Yes, I’d like to be awakened tomorrow morning.

O：Certainly, Sir. At what time?

G：At 6:30 a.m.

O：We have a computer wake-up service. Please dial 5 and then 0630 for the time. There must be five digits in the final number.

G：50630. I see.

O：That’s right. Our computer will record the time and your room number.

G：Thank you.

O：You’re welcome. Have a good night.

Unit 5 Enquiries

To Recommend some places for the guest

G: Guest E=Clerk of Enquires

G: Excuse me, how can I get to the nearest food market?

E: There is a Seven-Eleven drug store by the West Gate of our hotel.

G: Well, I want to take some pictures of local food market.

E: I see, The nearest food market is around 2 kilos away. I would suggest you take a taxi.

G: Good idea.

E: It only takes about 7 minutes; and the fare should by 10 yuan at most, Shall I write it down in Chinese for you?

G: Yes, please!

To show the way to the guest

G: Guest E=Clerk of Enquires

G: Excuse me, how can I get to the Canton Fair? Do you mean the new one in Pazhou?

G: Yes.

E: You may take our shuttle bus.It’s available from 8 am to 6 pm, leaving each hour on the hour.

G: My dear, it’s 8:10! I must have missed the bus.

E: I’m afraid so. How can I help you?

G: I’m in a hurry. How to get there by myself?

E: You may take a taxi or Metro Line 2. Now is the rush-hour, I suggest you take the metro. The nearest metro station is just 5 minutes’ ride from here.

G: And how can I get to the Fair by metro?

E: Please take Line 2 to the Pa Zhou direction, and get off at the Xin Gang East Station; through Gate A you’ll get to the Exhibition Center.

Information about attractions

G: Guest E=Clerk of Enquires

G: Is there any attraction nearyby? I have ond day off and would like to spend it on sightseeing.

E: I would suggest you a tour to Kaiping Diallou and Villages.

G: What’s special about it?

E: Diaolou is a multi-storied defensive village house. That attracion shows a complex of Chinese and Western structural and decorative forms, and was listed as a World Cultural Heritage Site in 2007.

G: That’s great! How far is it?

E: It’s about two hours’ ride from the hotel, perfect for a one-day tour.

G: Thank you, that’s fantastic.

E: If you like, I can contact a travel agency to arrange it for you.

Unit 6 Check out service

Paying in cash

（C: Cashier；G：Guest）

C: Good morning , sir. Can I help you?

G: Yes, I’m leaving today. Can I have my bill?

C: Your name and room number, please?

G: Grant Wood, room 1022.

C: Yes, Mr. Wood. Please wait a moment, I’ll check it for you…OK, have you use d any hotel services, Mr. Wood?

G: Yes, my friend and I just had breakfast. I had three dinners and three lunches in the restaurant and I signed for a brandy at the lobby bar. I made a couple of calls to our Hong Kong office.

C: OK, Mr. Wood. Here’s your bill. The total is 1,250 dollars. How would you like

to make the payment?

G: I’d like to pay in cash. Here you are.

C: Thank you. And here’s your receipt.

G: Oh, is it possible to leave our luggage until we’re ready to leave this afternoon? We’d like t o do some more shopping.

C: Yes, we’ll hold it for you.

G: We’ll be back by 3:00 p.m.

C: That will be all right. Have a nice day!

G: Thank you.

Paying by Credit Card

（C: Cashier；G：Guest）

C: Good morning. Can I help you?

G: Yes, could I settle my bill, please?

C: Yes, of course. May I have your name and your room number, please?

G: Tom Marine, room 708.

C: OK, Mr. Martine, here’s your bill. The total is 1,200 dollars.

G: Hmm, the figure seems right.

C: How do you wish to settle your account, Sir? In cash or by credit card?

G: By credit card, please. And what kind of credit cards do you honor?

C: We accept Master Card, Diner’s Card, American Express, Visa and Federal Card. G: Then I’ll put it on my Master Card.

C: OK, by the way, there’s a 4% merchant commission you must pay it you use a credit card.

G: OK, here you are.

C: Thank you. Would you sign here, please? Here’s your receipt.

G: Thank you very much.

Paying on a Company Account

（C: Cashier；G：Guest）

G：I’d like to check out now.

C: OK. May I know your name and your room number, please?

G：Tony Jackson in room 258.

C: Just a moment, please. I’ll draw up your bill for you.

G：OK.

C: Mr. Jackson, here’s your bill. It totals $2,600. How would you like to make the payment?

G: On the company account, please.

C: Yes, it’s ABC Company, America.

G: May I have two of your business cards?

C: No problem.

G: Just a moment, please… Thank you for waiting. Could you sign here, please? C: Sure. Here you are.

G: Thank you. We hope to see you again soon.

Unit 7 Business Center

Sending a fax

（A：Assistant；G：Guest）

G：Excuse me. I want to send a fax

A：Yes, To which country, Sir?

G：To Canada.

A：Could you give me the fax number, please?

G：Yes, this is the fax number.

A：OK, just a minute; let me try phone, OK, it’s through.

G：Very good. How much for the fax?

A：80 yuan. How would you like to pay?

G：Oh, please charge it to my room.

A：All right. Would you please show me your room card?

G：Yes, here you are.

A：Thank you; can I have you signature here?

G：Certainly.

Typing and Xeroxing Service

（C: Clerk；G：Guest）

C: Good morning, Sir, Can I help you?

G: Yes, I want to have these pages copied.

C: Yes, and how many copies do you want?

G: There copies each.

C: Just a moment, please…Here you are.

G: Thank you. By the way, do you have a typing service?

C: Yes, we have.

G: OK, I want to have this document typed. When can I pick it up?

C: May I have a look?

G: Of course, Here you are.

C: Oh, maybe within half an hour.

G: Ok, I’ll pick it up in half an hour.

C: All right. See you then.

G: See you.

Posting Service

（C: Clerk；G：Guest）

C: Good morning. Is there anything I can do for you?

G: Yes, I’d like to post these letters.

C: Airmail or ordinary mail?

G: Airmail, please. How much do I need to pay for these letters to New York?

C: Oh, it costs 20 yuan usually, but one of them seems overweight. Let me weigh it. Yes, you need to pay 30 yuan because it’s overweight.

G: That’ all right.

C: What’s the exact address, please?

G: Brother Company,438 Lincoln Street, New York.

C: Ok, it’s done and please pay at the counter.

G: Thank you very much.

C: You’re welcome.

At the Booking Office

（C: Clerk；G：Guest）

（1）Booking a Flight Ticket

C: Good evening. May I help you?

G: Yes, I’m a VIP guest of this hotel. I’ll be attending an important conference in Haikou. Would you please book a ticket for me?

C: Yes, of course. For when, Sir?

G: 10 October, next Wednesday. The conference will be held the next day.

C: Just a moment, please. Let me telephone the inquiry office of the Beijing Capital Airport to check the flights during that period.

（Two minutes later）

C: Yes. There’s 9 flights next Wednesda y.

G: Great! How about the departure? I prefer the flight in the afternoon.

C: There’re 4 flights in the afternoon. HU182 departs at 12:30, CZ3120 at 13:35, HU282 at 14:25, and HU122 at 17:10.

G: That’s nice. I prefer the one at 14:25. How much is that fli ght?

C: 1070 RMB for first-class.

G: Here you are. Is there any extra charge?

C: No more. It’s free of charge for our VIP guests. May I have a look at your VIP card?

G: Here you are.

C: Thank you. When do you want to pick up the ticket?

G: I’ll try to pick it up as soon as possible.

C: Well, please keep the reservation note. Don’t forget to pick up the ticket with it. Any reservations without reconfirming will be cancelled automatically within 72 hours before the departure time.

G: I see. Thanks for your help. Bye.

C: My pleasure. Goodbye.

（2）Picking up the Flight Ticket

G: I’ve come to pick up my ticket. This is my reservation note.

C: All right. Please wait a moment. Here’s your ticket. Do you have any check-in baggage?

G: Yes, but not too much. I don’t think my hand baggage is overweight.

C: You’d better be at the check-in counter in plenty of time.

G: I see. Thank you very much.

C: Have a pleasant journey!

Booking a One-Way Ticket

（C: Clerk；G：Guest）

C: Good morning, Sir. What can I do for you?

G: Yes, I’d like to book a ticket to Shangh ai.

C: Well, one-way ticket or round-trip ticket? And for when?

G: One-way ticket on Sunday evening.

C: Wait a moment. Let me check first.

（Two minutes later）

G: Sorry, Sir. All flights from Beijing to Shanghai on Sunday evening are fully booked.

C: How about Monday?

C: Let me see. Well, you are lucky. There’re several flight that day.

G: Great. I’d like to depart the earlier the better.

C: How would you like the flight at 9:30?

G: Just a minute. Let me think it over. When do they get there?

C: XW165 gets there at 11:10.

G: OK, I’ll take the flight.

C: All right. Please confirm your reservation the sooner the better.

G: OK. I wonder if I can change my flight reservation.

C: You’d better not do that. The alteration charge is 250 RMB.

G: Oh, I see. Thanks. Bye!

C: Goodbye!

Booking Theater Tickets for Guests

（C: Clerk；G：Guest）

G：We’d like to go to the Beijing Opera. What’s on tonight?

C: Oh, one moment, please. Let me contact them for you.

（Two minutes later）

C: “Qin Xianglian” is on tonight. There’re still a few tickets left. Would you like to go?

G：Sure. Can you help us get two tickets?

C: Of course, just a minute. Ok, I’ve just booked two tickets for you.

G：That is nice. Thanks a lot.

C: You’re welcome. Would you please pick them up this afternoon?

G：All right.

Developing Film for Guests

（C: Clerk；G：Guest）

C: Good afternoon. Can I help you?

G：Can I have this roll of film developed here?

C: Sure.

G：How long will it take to have it printed?

C: It normally takes two days, but we also have same-day service. It costs more. G：Um…I’d like to pick it up tomorrow afternoon if that possible

C: It will be ready by then. May I have your name and your room number, please?

商务英语100句

1. It…s a long time since I had the pleasure of seeing you…… 我们很久不见了。 2. Y ou must be tired from the long flight. Please take a rest today.长时间地搭乘飞机您一定累了，今天就请好好休息吧。。 3. Since it is hot today，I…m sure a beer after work will taste wonderful.既然天气这么热，我觉得结束工作后喝一杯啤酒将会特别爽快。 4. There is nothing I enjoy more than going on a hike.没有一样事情能够像足球那样让我入迷。 5. I m ust admit I don…t take a great deal of interest in cooking.我得承认，我的承认我对烹调一点不感兴趣。 6. Going and looking around the suburbs is a marvellous way to spend a day off.休息日到郊外走走看看不失为一个好方法。 7. What sort of work do you do at X？ 您担任什么职务？ 8. It…s really very ki nd of you to come to see me off.您能来送行真是太好了。 9. I…ll be looking forward to our next meeting.我期待我们下一次的会面。 10. Thank you for your kind invitation，but I just learned I have

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英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position. 在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少. A: 3000, with raises after the half yearing to your competence. 起薪是每月3000元。半年后会根据你的表现增加薪水。 B: Well, I think it's acceptable and I really like the job. 我觉得可以接受。我真的喜欢这份工作。我什么时候能得知结果呢 A: Do you have any other questions 我们会在7月初通知你我们的最终决定。你还有别的问题吗

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商务英语口语900句中英文对照中文翻译 Unit 1希望与要求 Part 1 . 1. We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods . 我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。 2 .In order to extend our export business to your country we wish to enter direct business relations with you. 为了扩大我们在贵国的出口业务，我们希望和你们建立直接贸易关系。 3. Our hope is to establish mutually beneficial trading relations between us . 希望在我们之间能够建立互惠互利的贸易关系。 4. We looking forward to further extensions of pleasant business relations. 我们期待进一步保持愉快的业务关系。 5. It’s our hope to continue with considerable business dealing with you. 我们的希望是和你们保持可观的生意往来。 6. We looking forward to receiving your quotation very soon. 我们期待尽快收到你们的报价单。 7.I hope you see from the reduction that we are really doing our utmost. 我希望你能够看到我们事实上已经作出了最大程度的让价。 8.We hope to discuss business with you at your earliest convenience. 我们希望在你方便的时候和你洽谈业务。

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. Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.）Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie：Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist：All right. Do you have a reservation with us, madam? Minnie：Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ Receptionist：Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie：W hat’s the price for standard single room？ Receptionist：oh，sir. The price for standard single room is 200 Yuan。 Minnie：OK. I’d like to check in a standard single room. Receptionist：All right. How many days are you planning to stay? Minnie：I want to stay here for 3 days. Receptionist：Wait a moment, please. Madam，please show your passport or ID card. Minnie：Here you are. Receptionist：Wait a moment ，please. Could you please fill in the registration card? Minnie：Sure. Here it is. Is it all right? Receptionist：Y es, thanks. Y our room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is 1p.m. of forth day later。 Minnie：Thank you. Receptionist：Y ou’re welcome. Good luck。 .

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新产品推荐 林先生:These are our new models. 这些是我们的新产品. 李小姐: What are their strong points? 有什么优点? 林先生: There's a lot to be said for them. In the first place.they are more durable than any similar ones on the market. 优点很多.首先.它们比市场上任何类似产品更耐用. 李小姐: Why does it take longer to wear out than the others? 为什么它比其他产品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric. 这纱的质量是经过精心挑选的.而且质地织得很紧密. 李小姐: Can you leave these samples with us? 可以把样品留下来吗? 林先生: How long do you want to keep them? 你要留多久? 李小姐: About three days. 大约三天. 林先生:

That's all right 好吧 In the telephone Daisy: Is Tom there? Tom 在吗? Gates: He’s not here right now. 他现在不在这里 Daisy: Do you know when he will be back? 你知道他什么时候会回来吗? Gates: He should be back in 20 minutes. 他应该二十分钟内会回来。 Daisy: Can I leave a message? 我可以留个话? Gates: Yes. Go ahead, please. 可以, 请继续。 Daisy: When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?

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Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户

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10. May I know the arrival date, please? 请问哪天入住？ 11. Is it just for tonight? 请问只住今天一晚吗？ 12. When do you check in? 请问您什么时候入住？ 13. Would you like a single room or a double room? 请问你想订单人间还是双人间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？ May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？ How would you like to guarantee your reservation?请问您的担保方式是？ May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。 18. We have a single available for those dates. 我们还有一些单人间可以接受预订在那个时间段。 19. It’s all right for the next week. 下个星期没有问题。 ---------------------------------------------------------精品文档