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酒店英语试卷试题.docx

酒店英语试卷试题.docx
酒店英语试卷试题.docx

一、短语、句子。(20 分)

(一)英译中( 10 分)

https://www.wendangku.net/doc/7916787529.html,undry service ______________

2.Front Office Department________________

3.I'm at your service. _____________________________

4.House keeping. May I come in? __________________________

5.We are looking forward to seeing you. _______________________________(二)中译英( 10 分)

1.客房部 ___________

2.铺床 __________________

3.我现在要退房。 ____________________________

4.行李员会带您到房间。 _______________________________

5.您有预订了吗? _______________________________

二、单项选择题( 40 分。)

1、Good morning. _______ I help you?

A、Would

B、 Must

C、May D 、Am

2、I would like to _________ a room, please.

A. order B、book C、see D 、look

3. It’s very kind __________ you to help me.

A . of B、to C、by D 、 for

4. What ’ s the ________ for a double room?

A. right

B. rate C、money D 、 for

5. I would like to book a double room ________ bath.

A. with

B. of C、by D 、for

6.Excuse me, sir. You need to ________ the form.

A. fill in

B. fill on C、fill of D 、fill for

7.We are looking forward to __________ you.

A. see

B. saw C、seeing D 、sees

8.I'm afraid we are fully booked _______ the 5th .

A. with

B. of C、by D 、for

9.Do you want to pay _____ or _____ credit card.

A. in in

B. by by C、by in D 、in by

10.The porter will show you _______ your room.

A. with

B. to C、by D、 for

11.My flight will leave ______ 6 pm today.

A. with

B. on C、at D 、for

12.The hotel is full and there is someone ________ your room.

A. take

B. To take C、takes D 、taking

13.Let me _______ you with your luggage.

A. help

B. helping C、helps D 、to help

14.May I _________ the curtain?

A. draw

B. Turn on C、turn off D 、make up

15.______ the way, how long will it take to clean the room?

A. With

B. On C、By D 、For

16.Can you __________ the air conditioning?

A. draw

B. Turn on C、turn off D 、make up

17.Do you want these shirts to be ________?

A. starch

B. starches C、starched D 、starching

18.Let me help you _______ your luggage?

A. by

B. with C、on D 、of

19.I hope you will _______ a morning call at 7:00.

A. arrange

B. arranges C、arranged D、making

20.I'll ask a porter to _________ your luggage.

A. take care

B. take care of C、take care off D、lo

三、连线题(每题 2 分, 共 10 分)

第 1 页共 3 页

1. May I look at your passport,please? A. I’m from England.

2.Where do you come from? B. Sure.

3.May I have your name,please? C. On Octorber 5th .

4.When are you leaving? D. Jim Brown.

5.Do you have a booking here? E. Yeah, I booked a single

room days ago.

四、全( 10 分)

a. Could I keep the room until4:30 pm?

b. No problem.

c. This is Mr Collins from Room 502.

d. Could you help me with my luggage?

e. They have booked the 5th floor.

A:Good morning, Front Desk. May I help you?

B:Good morning. __________

A: Yes?

B: My train will leave at 5 o’clock tomorrow afternoon.__________ A:Just a moment, please. ? I ’m sorry, sir. There is a large meeting

tomorrow._________ I hope you can understand.

B:Yes, I do understand._________

A:__________ A porter can take care of it.

B:Thank you.

五、( 20 分)

Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns

instead of hotels. They get a room for the night and the breakfast the next

morning.

Roomsfor the night in private ( 私人 ) homeswith breakfast have been p with travelers in Europe for many years. In the past five to ten years, these

bed-and-breakfast places have become popular in the United States. Many of

these America’s bed-and-breakfast inns are old historic buildings.

bed-and-breakfast inns have only a few rooms, others are muchlarger.Som do not provide telephones or televisions in the rooms, others do.

Staying in a bed-and-breakfast inn is muchdifferent from staying at a Usually the cost is much less. Staying at an inn is almost like visiting

someone’s home. The owners are glad to tell about the areas and the interest

places to visit.Many vacationers say that they enjoy the chance to meet lo

families.

1. Americans like to take to a holiday trip____.

A.every year

B.every season

C.every month

D.twice a year

2.Nowadays more American travellers prefer spending nights at______.

A.big hotels

B.colleges and universities

C.their relat ives ’ homes

D. small houses and inns.

3.According to the passage,which of the following is true?

A.Travellers can get breakfast and lunch at small houses or inns.

B.There are only a few rooms in all kinds of small inns.

C.In some inns travellers can's watch TV in the rooms.

D.It is more expensive to spend nights in private homes.

4.Rooms for the night in local families have been popular in ____for manyy

https://www.wendangku.net/doc/7916787529.html,

B.Europe

C.America

D.Africa

5. Many of these America’s bed -and-breakfast inns are __________.

A.old buildings

B.new buildings

C.tall building

D.small house

第 2 页共 3 页

Rossiya Hotel

I read an article in the newspaper yesterday that the Hotel Rossiya in

Moscowis the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts.

About 3,000 people work in the hotel. The ballroom is known as the world’ s largest. Furthermore, there is a 21-story “ Presidential tower ” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.

6. Which is the largest hotel in the world?

A. Hilton Hotel

B. Trade Hotel

C. the Great Wall Hotel

D. Rossiya

7. How many people can this largest hotel accommodate at one time?

A. 3,200

B. 6,000

C. 930

D. 3,000

8. How many people work in this largest hotel?

A. 3,200

B. 6,000

C. 930

D. 3,000

9.Which part of the hotel is known as the largest in the world?

A. The Presidential tower.

B. The Central courtyard.

C. The Ballroom.

D. The Suite.

10.Foreigners have to pay __________ more than the usual rate Russian

officials pay.

A. 16 times

B. 21 times

C. 12 times

D. 6 times

其中专业理论知识内容包括:保安理论知识、消防业务知识、职业道德、法律常识、保安礼仪、救护知识。作技能训练内容包括:岗位操作指引、勤务技能、消防技能、军事技能。

二.培训的及要求培训目的

安全生产目标责任书

为了进一步落实安全生产责任制,做到“责、权、利”相结合,根据我公司2015 年度安全生产目标的内容,现与财务部签订如下安全生产目标:

一、目标值:

1、全年人身死亡事故为零,重伤事故为零,轻伤人数为零。

2、现金安全保管,不发生盗窃事故。

3、每月足额提取安全生产费用,保障安全生产投入资金的到位。

4、安全培训合格率为 100% 。

二、本单位安全工作上必须做到以下内容:

1、对本单位的安全生产负直接领导责任,必须模范遵守公司的各项安全管理制度,不发布与公司安全管理制度相抵触的指令,严格履行本人的安全职责,确保安全责任制在本单位全面落实,并全力支持安全工作。

2、保证公司各项安全管理制度和管理办法在本单位内全面实施,并自觉接受公司安全部门的监督和管理。

3、在确保安全的前提下组织生产,始终把安全工作放在首位,当“安全与交货期、质量”发生矛盾时,坚持安全第一的原则。

4、参加生产碰头会时,首先汇报本单位的安全生产情况和安全问题落实情况;在安排本单位生产任务时,必须安排安全工作内容,并写入记录。

5、在公司及政府的安全检查中杜绝各类违章现象。

6、组织本部门积极参加安全检查,做到有检查、有整改,记录全。

7、以身作则,不违章指挥、不违章操作。对发现的各类违章现象负有查禁的责任,同时要予以查处。

8、虚心接受员工提出的问题,杜绝不接受或盲目指挥;

9、发生事故,应立即报告主管领导,按照“四不放过”的原则召开事故分析会,提出整改措施和对责任者的处理意见,并填写事故登记表,严禁隐瞒不报或降低对责任者的处罚标准。

10、必须按规定对单位员工进行培训和新员工上岗教育;

11、严格执行公司安全生产十六项禁令,保证本单位所有人员不违章作业。

三、安全奖惩:

1、对于全年实现安全目标的按照公司生产现场管理规定和工作说明书进行考核奖励;对于未实现安全目标的按照公司规定进行处罚。

2、每月接受主管领导指派人员对安全生产责任状的落

第 3 页共 3 页

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