怎么样催促客户回复邮件
分析下原因,一般情况下我会再写封追踪信给他:
Hope you are fine, my friend.
It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.
If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)
Glad to contact you again!
Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
Waiting for your favorable reply soon!
之后的日子里,可以尝试新产品的报价,刺激下客人的神经. 我通常是这样写的：
Good day!
My quotation of PVC shrink label you might have received and considerated. could you kindly advise your comments at your earlier convenience?
If the products isnot your are expecting,pls advise me your details requirement, I will re-offer asap.
I am of service at any time!
但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：
Dear ***,
Wish you have a nice day! 祝您有好的一天！
May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.
I am waiting for your reply ASAP.
Best regards
Will
但是，想成功可不是容易的事情．
Dear sir
Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for you comment about our quotation.
We hope that we can establish a good business relationship with you in the nearest future.
Your prompt reply will be appreciate.
回复A：直接去函敦促
Dear xxx,
Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our ** goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!
Best wishes !
Will
回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HA VE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
Dear Sir,
Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Will
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。
Dear Sir,
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards,
Will
类似询盘的回复逻辑：
1. 一套能做吗？具体他要的这个产品，一套工厂能提供吗？如果可以，就直接提供一个报价单表示一套的美金价格。同时告诉客人如果是下单前的样品，请告知并可能告知今后大货的订单量，到时会更新大货的价格给他。
2. 在中国买值得吗？主动告诉客人他的这套产品不同用途可能产生的总共费用：如果一套家用，用国内的快递运输可能会产生多少的运费，加上产品费用，总的会需要多少费用得到这么一套产品。可以让客人考虑像你买是否划算。同时如果这个产品或类似产品刚好有出过给他们国家的某个客户，你也可以介绍他到你的客户那里购买。
如果是下单前的大货样，工厂要收的样品费用及其他费用是否和家用不同？告知客人。让客人选择就可以，同时客人会根据你的提议回复邮件。
如果我回复邮件：Dear Mr xxx,
Thank you for your inquiry.
Yes, we can provide you 1 set sample. Pls see attachment for item data and FOB price for one set. If it is possible to let us know the purpose for this 1 set, for home use or confirmation sample before order placing? Below information for your reference when you have different use:
If it is for home usage only, the air express ship charge to your door will be xxx, plus sample charge. The total cost would be xxx, pls check if it would be worth buying from China.
If it is a confirmation sample, pls refer our quotation sheet and let us know if there is any other specification you need. We can meet your need before sending. The sample charge can be refund when order placing.
Above information for your reference, pls contact us at any time if there is further help you need.
1.可以先打定金的啊，你跟客户说货款安排的怎么样了，现在也有一批货物要生产，如果你现在付定金，我们可以一起安排订料生产，这样会加快我们交货的时间。
2. Dear Customer I got your formal order with many thanks, as per our agreement, we need your deposit to start production, would you please arrange it asap better before xx date, if so, we still ca n push factory to do the bulk production in order to let you get the goods in due time, thank you fo r your cooperation. Regards xx Dear ***, Sorry to trouble you again. Because the busy order sea son is coming, please confirm the details and arrange the wire transfer soon. We need to arrange th
e mass production asap to keep the delivery on time. Thanks. Kind Regards. ***
3. 合同已经签了，而且付款时间已经过了，客户还是没有汇款。平时都发邮件的，我有问过对方有没有收到我们寄的发票，没有回复,现在想再催下付款，想婉转得告诉对方3月底一定要入账。
To Whom It May Concern, We sent you email on xxxx(date) and wanted to check out whether yo u have received our invoice for the shipment on xxxx(date), but we haven't received any response from you yet. I would like to remind you that the deadline for payment is coming according to our contact. I would appreciate if you would be able to make your payment before March 31, 2010. P lease contact us should you have any questions! Sincerely yours, Xxxxx Dear Customers, Accor ding to our contract, the payment is past due. Please make the payment as soon as possible so that we can process to the next stage. The payment should be made no later than March 31st. We have already sent the reciept, please respond to confirm that you have recieve it. thanks XXXXX
4. 请求付款恳请速予汇款为荷。
An early remittance will be appreciated.
迟付的60美元, 请速予寄下为荷。
Please let us have your check for the $60 now past overdue.