电大管理英语2期末试题教学教材

电大管理英语2期末

试题

管理英语2期末试题

一交际用语

1.—I’m terribly sorry that I’ve spilled some coffee on the table.

—___It doesn’t matter______________.

2.—Hi,Helen, I’ll have an interview tomorrow.I’m afraid I can’t make it.

— Sure, you can. Take it easy.

3.—How’s your mother doing?—___She is very well_____.

4. —I was worried about my math, but Mr. White gave me an A.

—___Congratulations!______________

5. —Your plan is perfect and I believe that it will be a great success .

—____Thank you very much____________

6. — How soon will you finish our annual report ?

— It will take at least two weeks.

7. —Would you like to go to the concert with us?

— ________I wish I could_________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

8. — How do you think of the theme of our event?

— _______It’s pretty good._________

9. —Hello, is that service center? The elevator of our apartment doesn’t work.—Sorry, I’ll have it checked out at once.

10. —Any suggestions for the project?

— I advise you to put more hands in this project. .

11. — Our company is doing a customer service questionnaire .May I take you a moment? —By all means.

12. — Can you stay here longer?

—I’d love to, but I have to be back tomorrow.

13. —Should I leave earlier tomorrow morning?

—Yes, it’s better to leave earlier to avoid the morning traffic.

14. — I am sorry. Now what were we talking about?

— You were saying that you used to be a teacher.

15. —_ What books would you recommend? _

—It might be a good idea to read some simplified books first.

16. —Would you mind answering some questions about your annual report?

No, as long as it doesn’t take long

17. —What do you think of your mother’s advice?

It doesn’t fit us, actually

18. —Good morning, Sunshine Community Center! May I help you?

I need a plumber to repair the water pipe in my kitchen

19. —What starting salary do you expect?

I'd like to start at ￥5000 a month.

20. —Would you mind filling the questionnaire for me?

No problem. Just give me your questionnaire.

21— What is the address of your speech?

— It will be held on the 3rd floor of Shakiraton Hotel.

22.— Do you mind if I record your lecture?— Not at all. Go ahead.

23.— Tell me a little bit about yourself, please. .

-My name is Helen, and I was born in 1980. My major was electrical engineering. 24.—Why do you look unhappy. What’s the matter?

—I’m rather disappointed with the poor quality of the radio I’ve just bought.

25.—Let’s make plan first for our events, shall we? —OK, let’s do it.

二、词汇与结构

１．The more information you can get, the more competitive you will be in your field. ２．At the end of the day, you want all attendees ___leaving__ your event to remember

this key message that you’ve spent a long time reinforcing.

３．Let’s ___start___ our plan.

４．Under no circumstance __are the companies allowed___ to tell lies to the public.

5. People __could____ find useful information from the annual report

6. American young people would rather ___get___ advice from strangers.（

7. Customers __Who____ refuse to filling the questionnaire are not permitted to buy the product.

8.The new year is just _____around the corner____.

9. ―Whose textbook is this? ―It _must be__John’s. It has his name on it.

10. Are you familiar __with____the saying, “it’s not what you know, but who you know”? In event planning, networking is key!

11. Her article is _the best___ in her class

12. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

13. How many players does a baseball team ？ consist of

14. The candidate should dress in a manner that is appropriate to the position ___for

which_____ he is applying.

15. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. 答案 were; would pay

16. Hiring the right employee ________ you ________ a thousand times over in high

employee morale. pays…back

17. His action is always ______ with his words. consistent

18. Write the telephone number down you forget. in case

19. They have learned about ____hundreds of English words __ in recent years.

20. I like cooking for my friends in my free time.

21. When stating problems, we can make a comparison with those from last year.

22. Your long-term success in event planning will be based onthe experience you had.

23. He was always ______ in sharing his enormous knowledge. generous

24. Getting the feedback is very helpful for planning future meetings and events.

25. You can try these methods to keep your interview anxiety __under _ control.

26. The success of our event is____ to the sponsor. related

27. We should keep in mind the feedback is very helpful for planning future meetings and events. that

28. The Jiahe Community Service Center is about to provide _ service for residents.

29. You must submit __ the annual certification of employment online within 15 days.

30. Questionnaires are not suitable_____some people. for

31.I’m writing to ________ a position as a computer engineer in your company.

正确答案是：apply for

32.You’d better have your hair _____ before going to your friend’s wedding.

正确答案是：cut

33.I’m confident in these as long as we ________ the needs of the community residents

and improve our service quality. 正确答案是：keep an eye on

34.______ you prepare cross training plans, you need to consider both the company

benefits and the employee benefits. 正确答案是：As

35.When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. 正确答案是：for

36.The quality of questionnaire will_____how much information we know from our customers.

正确答案是：affect

37.The music like the singing of a bird. 正确答案是：sounds

38.Our company will _____the customers’ suggestions.正确答案是：respond to

39.They since last night. They are about to finish the work.

正确答案是：have been cleaning the system

40.One day, our dreams will ____________ reality. 正确答案是：turn into

41.He says what he thinks and does what he wants to do, ________ other people’s feelings. 正确答案是：regardless of

42.We feel disappointedwith the inconvenience the service center brought us.

43.I didn’t do ______ last week.正确答案是：anything

44.I don’t know what’s going on .I just arrived here two minutes ago.

45.Does his absence to your work? 正确答案是：make a difference

46.The enemy has strengthened their ______ position.正确答案是：defensive

47.These tips may help you avoid __hiring bad employees for your company.

48.We are under ___ pressure ___ to finish the task within such limited time.

49.Our workers have been checking the heating system since you called us. I assure you

it will perform well soon.

50.We should take the degree _into _ account when we recruit a new secretary.

51.You need to _hand out __those questionnaire papers for your company.

52._ What__ a company really wants is a candidate __that _has the right skills.

53.The heating system of our apartment broke down so I made a ______ call to the community service center.正确答案是：complaint

54.Where are you used to____ vegetables? 正确答案是：buying

55.I would rather ______ two weeks earlier.正确答案是：you had come here

56.This involves______ the high-level reasoning behind your intentions for the event. 正

确答案是：identifying

57.We it very much that you’ve come to give us a timely ride. Otherwise we

would miss the train.（考点：appreciate）正确答案是：appreciate

58.— Can you go skating with us this afternoon?

—Sorry, I can’t. I ___have to ____ take care of my little sister at home.

59.Participants have __completed ___the Productivity Analysis Worksheet.

60._But for the fog, we should have reached the annual meeting site on time.

61.____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.正确答案是：Compared to

62.He keeps on his focus on money.正确答案是：making

63.We think that Smith should be told about hisphysical condition as soon as possible.

64.Look! __________. 正确答案是：Here comes the bus

65.According to theirfeedback sheets, the participants are all satisfied with the

training.

66.I have coffee breakfast time.正确答案是：at

67.He is ________ this company. 正确答案是：in charge of

68.They have disagreement _on _the plan of celebrating the founding of the community

69.I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.正确答案是：point out

70.More than 30 people ______ the position. 正确答案是：applied for

71.Hiring a good employ may cost much money and time, _______, it can win much more for

the company in future.正确答案是：however

72.The investor should be aware of the limitations of the financial statement analysis

____ the annual report.正确答案是：based on

73.— Did the medicine make you feel better?

— No. The more medicine I take , the worse I feel.

74.We have to __ hand in ____ our annual work report to the manager next week.

75.They promised the car for us. 正确答案是：to repaired

三、阅读理解

1.阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.

Design an effective advertisement. A clearly targeted ad attracts qualified candidates

and discourages others. You can make your ad more effective with a precise and specific

job description.

Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.

Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate.

1. Hiring the wrong employee is expensive, costly to a company, and time consuming.T

2. A company has to spend a lot of money hiring a right employee. F

3. An advertisement with a clear target will make all candidates lose courage.F

4. Well designed interview questions can help you know more about the candidates. T

5. Work experience is one of the primary things for an employer to verify in background checking. T

2.阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.

There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all

the other decisions will fall into place in terms of format, content, prices, location etc.

Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a

list will ensure you don’t overlook things.

Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it.

Do not clash.Check the calendar.Don’t clash with holidays or popular vacation times.

Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.

1.Which of the following statement is NOT true according to the passage?

C. Know the limitation means you should know the audience’s limitation.

2.Which is not the factor of holding a successful event?

C.A invitation

3. According to the passage, what is the key factor to make your event successful?

B.Details.

4. What is the best title for this passage?

C. How to plan successful events.

5. What is the purpose of making list of details?

A. Make sure not overlook things

3. 阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis.

● Chairman’s Letter

Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.

● Operation Analysis

The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.

● Financial Statements

The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one

is the balance sheet. And the third one is the cash flow statement.

1. An annual report of a company provides some information about its business performance for certain people. T

2. People can know everything of the company from the annual report. F

3. An annual report usually includes chairman’s letter, financial statements and operation analysis.T

4. A chairman’s letter should include the strategic direction moving forward. T

5. This passage is mainly about the main parts of an annual report.T

4. 阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If

this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By

listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

1. At whom do angry customers tend to aim their dissatisfaction and complaints?

A. staff members

2. When a customer shouts rudely at you, you should

C. keep calm and listen carefully to the customer

3. The underlined sentence “Use your ears more than your mouth” means

B. You should listen more than you speak.

4. When dealing with an angry customer, which is NOT the right attitude?

C. Be amused.

5. Which of the following statements is true according to the passage?

C. You should relax yourself and try to understand the angry customers.

阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to

find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the c ustomers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your

front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

1. Hotel customers and hotel staff think the same about breakfast.F

2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. T

3. It’s not necessary to know about the customers’ needs and preferences. F

4. Questionnaires are useful in getting feedback from customers. T

5. Front-line staff have nothing to do with improving customer service. F

阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.

Keep your questionnaire simple and visually attractive

Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as

attractive as possible. You should keep the following design elements in mind:

Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.

Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of

text to a handful of lines.

White space: Ensure that there is space between questions and sections and don’t make margins too small.

Keep questions brief and easy to understand

Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.

Make sure questions are in the right order

You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.

Use open-ended questions properly

Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can

be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.

In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.

1. The questionnaire contains following elements except?

C. Address

2. In order to keep your questionnaire visually attractive, you should

C. Leave enough space between questions and sections.

3. You should start your questionnaire with _______ questions and then move to _______ ones.

A. general, specific

4. What could be the best title for this passage?

A. Designing an Effective Questionnaire.

5. Which of the following statements is NOT correct?

B. Open-ended questions cannot provide more detailed information, so you’d better not

use too many open-ended questions in one questionnaire.

阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Good Communication Skills - Key to Any Success

Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.

The steps for good communication skills:

1. Know what to say.

Understand clearly the purpose and intent of your message.

2. Know how to say.

Begin by making eye contact, which shows confidence. Then pay attention to your body language.

3. Listen.

After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension.

4. Reach understanding.

To communicate well is to understand and be understood.

More Tips for Developing Good Communication Skills:

1. The better you are able to express yourself, the better your ability to communicate.

2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.

3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.

4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.

When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.

1. A message must be understood, interpreted or delivered correctly with communication. F

2.When you talk with others you can pay little attention to your body language. F

3. The better you are able to understand others, the better your ability to communicate. F

4. Before stating your opinions, you’d better let the speaker finish his or her talking first. T

5. Don’t argue or debate with others if you feel angry or displeased. T

阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.

Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.

To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.

1. What often influences the stress around interviews according to the passage?

B. Anxiety-provoking thoughts

2. Does one poor answer in an interview influence a candidate to get a job?

B. No.

3. Can imagining success help a candidate to lower levels of anxiety? A. Yes.

4. How can we reduce our stress around interviews? A. Breathe deeply

5. When should we go to see a doctor according the author?

C. When we have too much stress around interview.

阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people

like to learn new things. Som e are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

1. Cross training is training an employee to do a different job in a different company.F

2. Cross training is beneficial not only for managers but also for employees. T

3. Cross training can apply to almost any position and almost any industry.T

4. Not all employees are suitable to be cross trained. T

5. You can decide which employees to be cross trained according to their age. F

阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.

Elainehas accepted a job with PPHC. She has a degree in psychology but has never done

this type of work before. On her first day, after showing her to her desk and introducing her tocolleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them.

Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his

first day, he learns thathis job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.

Which situation would you rather be in, being thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do?

1. What are PPHC and Gooseneck?

C. They are two organizations that do similar community work.

2. Which degree does Elaine have?

A. Psychology degree.

3. Which of the following statements is TRUE according to the passage?

B. Markhas a clear idea of his job after the training.

4. How is Mark trained to be prepared for his work?

C. Both A and B.

5. What is the main idea of the passage?

A. The importance of training.

四、翻译

从以下A、B、C三个选项中选出与英文最适合的中文翻译。

1.A new food market will be built in our community next month.

C.下个月我们社区将新建一个菜市场。

2.On the last day of the old year, there is a family dinner.

B.在即将过去的一年的最后一天，会有一次家庭聚餐。

3.You will do everything within your power to try and resolve the situation.

A.你会在权利范围内尽一切努力解决问题

4.To communicate precisely what you want to say, you have to frequently need to define key words.

C.要准确表达你的本意，就必须不断定义关键词。

5.I think what should be done is to create more job opportunities for students.

A.我认为我们更需要为学生们创造更多的工作机会。

1.A true friend is someone who reaches for your hand and touches your heart.

C．真正的朋友是一个可以援手帮助并感动你心扉的人。

2.The old saying “practice makes perfect” applies to interviewing too.

B．古话“熟能生巧”对面试准备也是适用的。

3. We can’t possibly get the work done by October.

A．十月份前我们不可能做完这项工作。

4. They have disagreement on the plan of celebrating the founding of the community. B．他们对庆祝公司成立的方案有异议。

5. This involves identifying the high-level reasoning behind your intentions for the event. C．这就包括了弄明白你举办次活动目的背后的高层次的推理。

1. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.

B．招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。

2. When you start a job,you must stick to it.

A.一旦你开始了一件工作，你就得持之以恒。

3.In contrast to other countries, the U. S has no national college entrance exam.

B.与其他国家相比，美国没有大学入学考试。

4. You can see many interesting things on your way.

B. 一路上你能看见许多有趣的事情。

5. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention.回答ABC不正确

C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。

1. I don’t know why he is late, he might have had an accident.

A.我不知道他为何迟到，可能遇上了事故。

2. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.

C.我们自己对面试过程的揣测往往会影响面试压力。

3.Will you be involved in opening the new office?

4. We should present data in tables or charts so that the report may not be boring with facts alone.

A.我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。

5. Angry customers tend to aim their dissatisfaction and complaints at staff members.

A.愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。

1. They are willing to understand their partner’s position first before trying to get understood.

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C.到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。

4. A few minutes later the doctor came out of his room for the third time.

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B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。

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