bec中级口语总结

Entertaining

Venue

When we choose the venue, we should consider how important is the client to us, and take his or her characters into consideration. If the client is quiet, then a concert is a good choice.

Otherwise you can take your client to the sports event.

Cultural differences

Be familiar with client’s manners and customs can show our respect for others. For example, when we talk to a Japanese do not use the color green, because they treat green as the symbol of misfortune. And don’t have mutton during a business dinner with a Japanese.

Types of activities

Different clients for different activities. In order to make them feel satisfied and comfortable we must choose the activities they prefer and are interested in. For example if you find your client has a taste for art or music then take him or her to a concert. If he or she is a sports fan take him or her to the sports event , and so on.

Cost

It is depend on the nature of the transaction or the size of the deal. Consider the profit issue.

If the company is expecting to make big profits out of a specific client, it should at least put in proportional investment to entertain its clients.

Information about the client

The activities that you choose will constitute a part of the first impression that you will give to your clients. So you should be careful when choosing the type of activities. You need to consider the client’s age, educational and cultural backgrounds and do some research about you clients’ characters and hobbies.

Company personnel involved

The staff we select to meet customers should have appropriate skills as well as sufficient experiences. Fluent oral English is needed when we meet a foreign customer, and he or she must have the abilities to handle the emergency.

A formal meal

You should always end up all kind of activities with having a formal meal. Activities are just the warming-up activities for the key matter-business. After a whole day or a few days’entertainment, you may find the distance between the two sides are much narrower than the beginning, and there might be a lot of things that you both want to talk about.

New equipment

Price and discounts

Discounting is common in business. Even if you are buying only one piece of furniture, you can still expect to receive about a 30% discount off. As the volume of your purchase increases, the discount should continue to increase to nearly half the original price

Brand names

Make sure the company is legal. If you've never heard of the vendor before, be on your guard.

Take steps to verify that the quality of the goods they sell meets your requirements, and that they are indeed authorized to sell the products they offer.

Speed of technological change

If an equipment updates too often, it may lead to unnecessary wastes. For example, our staff have to learn new knowledge to keep up with technological changes even just for a negligible improvement. So it suggested stop once the equipment has a high speed of update.

Level of automation

An equipment with high level of automation will benefits us a lot. Because it can save us a lot of human recourses and energy, besides it is a guarantee for the high quality. Maintenance requirement

It not only costs a lot of energy and money, but also waste time if the equipment break down frequently. As a final result, a high maintenance requirement may lead to the loss of the big order.

Introduce a reward system for staff

Purpose of the reward system

You must first make sure the purpose of the reward system. If not it will be difficult for you to place the reward system at the right place. The staff will probably get confused or even annoyed without the proper explanation for the.

Types of reward offered

We should set different reward systems for different positions. For example, we reward a sales representative for his volume of sales and reward a product research engineer for his contribution to a new product.

Managing change

Clear objectives

Before we manage change, we have to set a clear goal which can help us do things more efficiently and avoid the lateness.

Communication

You always have to be prepared for opposition. And it’s important to anticipate this by communicating with others, and getting as many colleagues as possible on your side.

Design a company website

Type of information to include

The website is a good opportunity to help customers know more about our company. So different types of information should be included. Besides, it can also show our actual strength, and attracts more clients.

Different language versions

It’s easier for foreign customers to understand us. In addition, it can tell others that we have the ability to deal with all kinds of business.

Style

Different styles for different target customers. If a clothing firm wants to attract young ladies, then a fashion model is needed. Furthermore, high-price on the website can be useful to attract the well-heeled consumers.

Advertisement for job vacancy

Description of the work

On one hand, by learning the description of the work, applicants can know what skills are required and decide whether to submit a resume. On the other hand, it is helpful to reduce the pressure during the interview.

Experience needed by applicants

Applicants who have already had the work experience in the related fields will learn the new job easier and quicker, and it will also save the company a lot of training fees.

Improve career prospects

Reading business articles

With specialty topics in business, editors can develop smart, sophisticated, timely business journalism on a daily and weekly basis. And this will help us broaden our horizon and improve career prospects.

Learning a foreign language

Nowadays, we do business with people globally. Applicants who can speak one or more foreign languages will have a better chance to get the job.

Dealing with a heavy workload/ Managing a project

Time management / Main goals

When facing a heavy workload we need to know our priorities and deadlines so that we can focus on what we need to do and find out what the key targets to be achieved are, and how achievement will be measured.

Encouraging teamwork

By using teamwork we can make this complicated work become simple and easy. In a team everyone tries to help others in their work and a lot of problems can be solved quickly after they occur. The managers can thus save the energy and time for trouble-shooting.

Keeping to schedule

A well-designed schedule can clarify yourself to the project. You should ensure that you

would be running before the schedule rather than after it. Late completion will lead to the civil litigation and damage the company’s image.

Preparing a business trip

Informing colleagues and clients

Before a business trip. You’d better to inform your colleagues and clients your schedule. As they can arrange their own agenda in advance, and show our respect for them.

Information about clients

We had better to collect some information about the clients. Knowing their characters and hobbies can smooth the negotiation.

Transport

The transportation you choose should be time guaranteed, and cost efficiency. It’s not wise to choose those tools whose cost is beyond your budget.

Make sure the purpose of the trip/ Delegating essential tasks

You have to fully understand your purpose or target of your trips. You should always ask yourself how many successful meetings you want to achieve during the trip; when you want to conclude a business deal and how to clarify certain positions about your markets. In this way you will make your trip the most rewarding one.

Transport

Convenience

The transportation you choose must be time saving and time guaranteed. Thus, we can enrich and adjust our schedule to do more meaningful things.

Cost efficiency

It is not wise to choose those tools whose cost is beyond your budget. Expensive transporting tools can inevitably increase your cost even and will take up a large proportion of your budget or even make you fail to meet your targets.

Delegating work to others

Clear instructions

We should describe our object clearly to others, as they can reach an agreement with us, and help us finish the work smoothly and effectively.

Choice of person for the task

The staff we choose must have a good performance, such as interpersonal skills, the ability to overcome storms and crises as well as the fluent oral English.

Negotiate with customer

Customer needs

Being informed with the customer needs, we can meet their demands easier and make the negotiation smoothly. Only we know other’s thoughts, can we achieve the goal.

Available budget

With the specific propose and available budget, we can safeguard the interests of both sides effectively and achieve the reasonable profit.

Benefit for both sides

We should take the benefit for both sides into account during the negotiation. It may have a side effect on future cooperation and damage our company’s image if we gain extra advantage by unfair means.

Layout of a new store

Attractiveness

We should pay more attention to the decoration and the goods on display. The style depends on our target markets. For example, we can use animals as well as cartoon characters to attract children.

Security of goods

Alarm system as well as CCTV are needed to guarantee the security of good, and prevent the commodity from being stolen.

Sales promotion/Good services

When we layout a new store, a competitive price will help us attract lots potential customers.

And with the favorable service, we can make them to be our regular customers.

Improve customer service

Staff training

Training can help staff to improve the quality. During the training course, they can learn more about the information about new product and enhance the awareness of corporate culture. Thus, customer service can be improved

Customer satisfaction surveys

The purpose of the customer satisfaction surveys is to evaluate our company’s performance and customer needs. The data also helps determine required updates/upgrades purchases of new equipment, which is critical to our efforts to track and improve customer satisfaction.

R&D

We should attach great importance to R&D when we aim to improve production quality.

With modern technology, we will be able to increase productivity, maximize production output and enhance the quality of our products. And then we can be able to undertake complex production process and ensure that the products’ quality meets our clients’ expectations.

Monitoring the quality of service

Feedback from customers

We should treat the feedback from customers as our precious treasure. Because this factual information can contribute to the product quality improvement.

Checking sales figures

We have to analyse the sales figures carefully and cautiously. It’s easier to improve the service after we find our advantages and disadvantages.

Dealing with complaints/ Contact clients by telephone

Attitude

Be enthusiastic and careful when deal with customer enquires. Besides, always be polite to our clients no matter what they say or demand. Keep the customer-comes-first principle in mind.

Offering apologies

Offering an apology is an important gesture to show that the hosting company is fully aware of the situation and would like to take the potential responsibility for its mistakes. The complaining clients would feel that their complaints are being paid attention and may therefore be happy to proceed to the transaction with the hosting company.

Suggesting solutions

Apart from an apology, the client would want to have the problems and misunderstanding solved before their communication moves to the next level. If the hosting company failed or refused to suggest a solution, its sincerity of entering into the transaction would be put into doubt.

Call at the right time

Never phone the clients too early or too late, as it may disturb their private life. Even if we reach our goals, it may harm clients interests and have a side effect on future cooperation. Listen carefully

It’s a good way to show respect for customer and gain their trust. Besides, we can know their demands clearly and provide better service.

Exhibiting

Quality of display

A trade fair will have massive influence on the public and market. A high quality of display

in a trade fair would be the best opportunity for an ambitious company to promote its newest products and built up its good image.

Staff selected

The staff you select should at least have a good understanding of the products you display.

Besides they must have strong ability of promoting and marketing. These staff should be able to answer any kind of question produced by the customers about your products and can secure contracts with them skillfully.

Propagandas

A trade fair is an important link and activity in commercial sale. Before a trade fair takes

place, there are normal a lot of propagandas about it, and the organizer always tries to attract as many customers as possible to attend the trade fair.

Motivate staff

Financial benefits

I think financial benefits play a very important role in staff motivation. As managers we

should treat our employees as valuable members of our team and pay them a salary that reflects their worth.

Promotion opportunities

Promotion opportunities is an important consideration. In order to realize this, we should choose a company or an organization that can proved us with plenty of career opportunities and sound environment to get promotions, take more and more responsibility and finally reach the top of the management.

Organizations should provide staff enough promotion opportunities. They will devote themselves to the work if they take more and more responsibility and reach the top of the management step by step.

Further study of training

People wish to have their jobs better and better. If an employee is able to get the opportunities to obtain some sort of professional training during the course of employment, this experience will definitely enhance his value in the employment market and therefore benefits his future job-hunting.

Competitive wages

Competitive wages can help the organization retain the existing staff, and attract more high quality applicants. Then, we can improve our service, gain a huge profit, and also create a good image.

Company reputation

For the staff, working in a company with high reputation will have a good opportunity to work together with other excellent staff. And high reputation can give confidence and accomplishment to staff.

Pleasant environment/condition

A good environment and condition is important to the staff. We should provide complete

equipment to employees, such as central heating system, smoking rooms, and a pleasant working environment, because they can create a better productivity.

Working hours/ Flexible working arrangements

Flexible working hours is needed, in which staff can deal with the emergencies and accompany with family. Only in this way, can they concentrate on working more efficiently. Foreign travel

Provide our staff some chances to travel around will not only make them satisfied with the language improvement, but also help they broaden horizon, as well as gain lots of experiences.

Social events

It provides the employees lots of opportunities to contact the people in a certain field and develop interpersonal. It is good for both sales figures and self-development.

Paid holidays

Paid holidays is a kind of benefit package. It is not only a good chance to relax but also gain enough energy for the next task. Besides, corporate can get lots benefits from this measure because of the devotion of employees.

Security policy

Company should set up a comprehensive security policy. Thus, employees may feel at ease and devote themselves to work. Furthermore, it is a good way to show our solicitude for them.

BEC中级口语(整理版)

BEC中级口语 第一讲 Ⅰ Presentation Example PART 2: Mini-presentation A: WHAT IS IMPORTANT WHEN…? Selecting applicants for a job W orking experience P ersonal qualities Sample 1 I choose topic A-what is important when selecting applicants for a job. As to this topic, as far as I am concerned, there are 3 things to consider. First, I think working experience is very important when selecting applicants. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience. Second, we must consider the personal qualities of the applicants, such as personality and health. Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creative. Third, I believe language is of great importance when selecting applicants. Nowadays, we do business with people from all over the world. Always we buy goods from Africa, and sell our electronic product to Europe; a foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreign languages will have a better chance to get the job. Sample 2 As we all know, the criteria used by HR professionals in screening and selecting applicants normally include such factors as working experience, personal qualities and communicative skills. Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way. In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’spirit? Surely any organization can benefit from the reliability, devotion and enthusiam of its employees. Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employees. B: WHAT IS IMPORTANT WHEN…? Preparing for a job interview S tudying the job advertisement Finding out about the company Before you go for an interview, you must make preparations so as to face the interviewer with more confidence. They include studying the job advertisement, finding out about the company, preparing yourself psychologically, etc.

BEC中级口语考试：基础篇

BEC中级口语考试：基础篇 1.1第一部分考试形式 (Test format of Part 1) 在第一部分考试中，考官就考生的个人情况或工作、学习情况向其提问，考生作答。然后考官再提问，考生再作答。考官一般会对每个考生进行两轮提问，每一轮三至四个问题，随后转向另一名考生，在两名考生间交替进行，直到规定时满为止，一般大约3 分钟。 这部分考试的特点是：话题涵盖的范围一般比较简单、浅显，不会超出日常会话的范畴，而且大部分话题都比较类似，是由主考官从剑桥大学考试委员会印发的Question List上随机挑选的。考前的充分准备足以保证考生应付大多数问题。而且在第一部分考核过程中，考官提问的问句大部分都是简单句，一般不超过15个单词，清晰易懂。 1.2应试建议 (Tips on how to cope with Part 1) (1)Greet upon entering the exam room. 进入考场后，考生应当充满自信，自然大方地向考官问候致意。话不需多，但自然、新切的问候语，可以给考官留下良好的第一印象。常用的问候语包括： Good morning, sir / miss / madam. Good afternoon, sir / miss / madam. Nice to meet you. （注：有两位男老师在场，可以称呼gentlemen. 有两位女老师在场，可以称呼misses. 有一位男老师和一位女老师在场，可以干脆免去后面的敬呼语，或直接采纳上面第三种问候方式，以免去敬呼语太长、太繁琐的尴尬。Madam 一般用于明显很年长的女教师，否则改用miss，因为女性对年龄认可度比较敏感。） (2)Relax yourself, yet do avoid over relaxing yourself. 大部分考生都有过这样的经历：平时跟同伴一起练口语的时候说得挺流畅的，但一到课堂上回答老师问题时，或是一进入口语考试房间时，所有头脑中的思路都不翼而飞，头脑一片空白。因此，在很多情况下，口语考试表现不好并不是口语水平问题，而是过分紧张导致的发挥失常。因此，平时试着让自己多练练紧张时放松的能力，对于克服进入考场后突然情绪紧张导致的发挥失常很有帮助。 (3)Familiarize yourself with the pronunciation and intonation of the interlocutor and the other candidate. 由于考生来自不同的地域，很多方音重的考生在说英语的时候也同样如此，这在很大程度上会影响其他同一考场的考生的理解和反应。考官尽管发音准确，但因为不熟悉他（她）的语音语调，也有可能造成误解。因此，进入考场后，要尽快熟悉他们的语音语调及语速，以免由于误听导致反应错误。 (4)Be precise in understanding the questions. 考官的提问也好，同伴的问题也好，没听清的情况下切不可盲目作答，一定要问清楚问题是什么。考生要清楚的一点是，BEC口语考试是“口语”考试，而非听力考试，也许没听清对方的问题会影响你的分数，而在没听清问题的情况下盲目作答而导致答非所问，更会真正丢分。在以往的考试中，有些考生由于事先针对第一部分做了充分的准备，因此在考官提问的时候没有全神贯注，而是凭着准备过的问题想当然，背诵事先准备好的答案。这种错误是极不应该的，不仅会给考官留下作弊（cheating ）的不良印象，还会由于听力水平不佳而被扣分。要求对方重述问题的常用句型包括： Pardon, please? I beg your pardon? Sorry, could you please say that again? I’m sorry, but I didn’t quite catch you. Would you please repeat what you’ve

剑桥BEC真题集第四辑(中级)口语修正版答案

剑桥BEC真题集第四辑（中级）口语修正版答案 What is important when Planning a presentation？ ●Audience ●Equipment needed Firstly，You need to know who is going to be the target audience. Whether the audience know anything about the topic of your presentation, What they are interested in, and Why they come to your presentation. Once you have found out something about the target audience, you need to keep in mind their interests and needs so as to make your presentation interesting and meaningful for the target audience. Secondly, you need to decide what kind of equipment will be needed for the presentation, e.g. over-head projector; clear transparencies; computer; microphone, acoustic for the venue where the presentation will take place. Also,You need to make sure that the equipment needed will be available on the day when the presentation will take place. what’s more, you need to check that all the equipment is in good condition and works well. What is important when selecting an interpreter for a meeting with foreign clients ●Experience ●Reliability Firstly, you need to select an interpreter who is experienced in interpreting for such meetings, the interpreter should have a wide knowledge about business management and familiar with the special terms and jargons for commercial negotiations, finance, law, etc. in addition, a background knowledge about the target country is also important too. Secondly, the interpreter for a meeting with foreign clients should be reliable in the following aspects: being punctual for the meetings,keeping information learned at the meetings confidential and interpreting accurately what is being discussed What is important when introducing a new product range onto the market ●Timing ●advance publicity Firstly ,the introduction should be made at an appropriate time, i.e. when the market is matured for having this new product range, in other words, there will be prospective customers to buy the products. If there are any competitors who are planning to introduce similar products onto the market, then it is necessary that the introduction should be made ahead of their introduction so as to grab as much market share as possible. Secondly, advance publicity is important in that it will pave the way for the introduction, i.e. to make it known to the general public. There are different ways to implement advance publicity. -- to have a news conference to declare the introduction --to advertise on TV/radio, in newspaper/magazines --to deliver samples of the new product (delivery can be made in the streets, in

BEC中级口语真题

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bec中级口语第三部分

b e c中级口语第三部分 This model paper was revised by the Standardization Office on December 10, 2020

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BEC中级口语常见考点整理

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2.1 What is important when aiming to improve career prospects (职业规划)? When aiming to improve career prospects, I would take four factors into account, namely, a good reading habit, a good command of foreign languages, a further education and organic frame of the world (先列出四论点). To start with, a good reading habit can enrich your knowledge. When you are reading business articles, the latest business events will give you a clue of what to do on your own opinions. Secondly, foreign language learning is becoming increasingly（有意识的替换more and more）popular in companies because it guarantees effective communication with overseas business partners. Thirdly, further education helps you to step forward. With more training, your proficiency will be improved. Last but not least, an organic knowledge system also plays an important part in the career development. A broadened horizon(开阔眼界) would enhance your professional skills. 2.2 What is important when deciding how to transport goods? When you are deciding how to transport goods, the destination of the delivery is the prime element to be considered（这也是表明观点的一种表达方式哦）. For the sake of (为了~~) convenience（论点1）, various means of transportation should be adopted with regard to different distance of the delivery. Furthermore, we can not overlook speed（论点2）. A more prompt delivery means a faster turnover（此处意为流通量，注意它的其他两种意思：营业额及turnover rate员工的离职率）. On the other hand, delivery and loading of the goods should not be neglected（论点3）. If the goods are not taken care of, there could be damages either in transit or during the loading and unloading process or by other reasons. If the percentage of the damaged portion is too high and the goods are in a bad condition, the company can suffer from a huge loss. And now it comes to the last point: price（论点4）. Other things being equal, as long as the transport company can handle the items properly(可以用专业术语“野蛮装卸”rough handling表示), we would definitely choose the one that grants us the best offer. 2.3 What is important when purchasing new machinery? When purchasing new machinery for production line(生产线), the level of automation should be considered first（论点1）. Just imagine how much labor it will save if the whole process is computerized and fully automatic, that is exactly the reason why we buy new machineries: to save labor and raise efficiency. Moreover, we should be aware of the maintenance requirement (论点2) of the machineries we bought. It should be stated crystal clear（完全明白，十分明了）in the payment terms（专业术语：付款条件，支付条款）whether it is the responsibility of the buyer or the seller to get the maintenance covered（意为“负责”）. Furthermore, quality should be viewed before the purchase（论点3）. Finally, if I were in charge of the purchase, my interest will be towards safety（论点4）. The visual of some worker getting caught in the blade（刀片）of the machinery is horrifying. If we don’t take this seriously, this image will not be a hypothetical case（噩梦

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