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管理英语2作业答案

《管理英语》2作业答案

一、交际用语 (共计10分，每小题2分)

1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1. — Do you mind if I record your lecture?

— _________________. Go ahead.

A. Never mind

B. No, you’d better not

C. Not at all

答案: C

解析：本题考核“征求对方同意或许可”的交际用语。根据问题内容“你是否介意我复制一下你的讲稿?”，只有选项C“Not at all”的意思为“一点也不，根本不”，符合上下对话的情景内容要求。因此选项C为正确答案。

2. —Would you like to go to the concert with us?

—_________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

答案：C

解析：本题考核表“拒绝邀请”的交际用语。对话中说话人邀请听话人参加音乐会，而听话人先表示自己很想去，再解释不能去是因为已经答应帮助Jim学习中文，最后表示谢谢邀请。因此选项C为正确答案。

3. —

—It might be a good idea to read some simplified books first.

A. Have the books been sold out?

B. What is about this one?

C. What books would you recommend?

答案：C

解析：本题考核“询问建议”的交际用语。根据答语“首先读一些简易读物也许是个不错的主意”，问句应询问书本的推荐。选项表示A表示“这些书已经卖光了吗”；选项B表示“这本书如何”，选项C表示“你推荐那些书呢”，因此答案是C。

4. — Your plan is perfect and I believe that it will be a great success .

— ________________

A. Yes, it is.

B. Thank you very much.

C. I don’t think so.

答案：B

解析：本题考核“赞美语”的交际用语。在英语交际中，当对方向你表示赞美之意时，应该礼貌地表示感谢“Thank you.”。在该对话中，称赞“你的计划很完美，我相信这次活动一定会很成功”时，答案B最合适；答案A答非所问，不符合西方的交际习惯；答案C的回答太没有礼貌。所以答案是B。

5. — ?

— It will take at least two weeks.

A. How soon will you finish our annual report

B. When will you finish our annual report

C. How long have you finished our annual report

答案：A

解析：本题考核“确定时刻”的交际用语。从答语“至少需要两周时间”可以推测问句在询问“需要多少时间能完成某事”。how soon常用来询问“过多少时间（就能……）”；how long常用来询问“多长时间”，其答语常用“for+一段时间”；when常用来询问“什么时间”，答语应为具体的时间。所以答案是A。

二、词汇与结构（共计30分，每小题2分）

6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6. We think that Smith should be told about his ______ condition as soon as possible.

A. physic

B. physics

C. physical

答案：C

译文：我们认为应尽快告诉史密斯他的身体状况.

解析：physic为名词和动词，意为“药；治疗（给...服药）”；physics为名词，意为“物理学”；physical为名词和形容词，意为“体检；身体的，物理的，物质的”。根据句义，答案应该是C。

7. He is ________ this company.

A．in charge of B．in the charge of C．under the charge of

答案：A

译文：他主管这个公司。

解析：考查词组辨析。in charge of意为“掌管”；in the charge of意为“由...掌管（含被动之意）”；under the charge of 意为“在...的看管下/负责下”。根据句义，答案应该是A。

8. Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.

A. what’s more

B. at last

C. however

答案：C

译文：雇佣到一个好员工可能要花很多钱和实践，然而，将来公司一定能获得更多的回报。解析：what’s more意为“而且，另外”，表“递进”；at last意为“最后，最终”，表“结果”；however 意为“然而，但是”，表“转折”，根据语意和句子结构，答案是C。

9. According to theirfeedback sheets, the participants are all _____with the training.

A. satisfied

B. satisfying

C.satisfactory

答案：A

译文：根据他们的反馈表，培训者对此次培训都很满意。

解析：过去分词satisfied表示“感到满意的”，be satisfied withsth. 意为“对……感到满意”；现在分词satisfying和形容词satisfactory都表示“令人满意的”，因此正确答案是A。

10. Are you familiar ______the saying, “it’s not what you know, but who you know”? In event planning, networking is key!

A. with

B. to

C. in

译文：你熟悉这个说法“重要的不是你知道什么，而是你认识谁”吗？在活动策划中，社交圈是关键。

解析：此题的考点是Be familiar with 熟悉...。Be familiar to被某人所熟悉，没有be familiar in这个短语，所以答案是A。

11. －They have disagreement the plan of celebrating the founding of the community.

A. on

B. in

C. /

答案：A

译文：－他们对庆祝公司成立的方案有异议。

解析：此题的考点是Disagree on sth或者disagreement on sth，都要用介词on，意思是不同意某个事情或者东西。

所以答案是A。

12. The quality of questionnaire will_____how much information we know from our customers.

A. effect

B. affect

C. affections

答案：B

译文：问卷调查的质量会影响到我们可以了解到我们顾客的信息的多少。

解析：effect引起，产生。Affections是名词，affect影响。所以答案是B。

13. The Jiahe Community Service Center is about to ______ service for residents.

A. provided

B. provide

C. providing

答案：B

译文：嘉和社区服务中心即将为住户们提供服务。

解析：be about to意为“即将”，表示将要做某事或是发生某事，在含有be about to do的句子中，所以用动词原形，可以判断出正确答案是B。

14. I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.

A. point out

B. point at

C. point in

译文：我想指出的是那个帮我做事的员工看起来真的不知道他自己在做什么。

解析：此题的考点是与point 连用的介词的搭配。Point out 指出，point at 指向，point in 有意义，在....有作用。根据题目的上下文意思，所以答案是A。

15. I have coffee breakfast time.

A. at

B. in

C. on

答案：A

译文：我早餐要喝咖啡。

解析：此题的考点是介词搭配。介词in一般与大概时间搭配，如in the morning, in the evening；介词on一般与具体某一天搭配，如on Christmas Day。根据题目的上下文意思，所以答案是A。

16. The heating system of our apartment broke down so I made a ______ call to the community service center.

A. discussion

B. complaint

C. praise

答案：B

译文：我们公寓的供热系统坏了，所以我给社区服务中心打了个投诉电话。

解析：三个词都是名词，discussion意为“讨论”；complaint意为“抱怨，投诉”；praise意为“表扬，赞扬”，根据语境，答案应该是B。

17. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.

A. suggesting a possible solution

B. suggest a possible solution

C. suggested a possible solution

答案：A

译文：只有你赞同他们的想法并且提出可行的建议你才能解决这件事，把顾客高兴地送走。解析：It is … that…是强调句型，多用来强调原因、时间、方式、地点等等状语，根据句意，本题强调的是方式状语by doing sth.，所以正确答案应该是A。

18. The new year is just _________.

A. in corner

B. around the corner

C. outside the corner

答案：B

译文：新的一年即将到来。

解析：around the corner意为“即将到来、即将来临”，所以答案是B。

19. People ______ find useful information from the annual report.

A. had to

B. dared

C. could

答案：C

译文：人们也许能从年度报告里发现有用的信息。

解析：情态动词could表示推测，除could外，情态动词must, can, may, might都可表示推测。have to意为“不得不”；dare意为“敢”，根据句意，正确答案应该是C。

20. Look! __________.

A. Here are the bus comes

B. Here comes the bus

C. The bus here come

答案：B

译文：看！公交车来了。

解析：此题考点是倒装结构的使用。here和there位于句首时要使用倒装结构。表示地点的here和there位于句首时，其后用完全倒装形式。这类倒装句的谓语通常是动词be和come, go等表示移动或动态的不及物动词。There’s Jim.吉姆在那儿。There goes the bell.铃响了。所以答案是C。

三、阅读理解（共40分，每小题4分）

21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage 1

Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally

does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.

Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.

To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.

21. often influences the stress around interviews according to the passage?

A. Interview process

B. Anxiety-provoking thoughts

C. Interviewers’ assumptions

22. Does one poor answer in an interview influence a candidate to get a job?

A. Yes.

B. No.

C. Not given.

23. Imagining success help a candidate to levels of anxiety?

A. lower

B. raise

C. equal

24. How can we reduce our stress around interviews?

A. Breathe deeply

B. Meet friends

C. Have a big meal

25. When should we go to see a doctor according the author?

A. When we lose confidence in an interview.

B. When we find effective measures against anxiety round interview.

C. When we have too much stress around interview.

解析：

1. 这是一道推断题。本题询问“什么对面试压力有影响”。此题信息对应文章第一段的

第二句话Countering anxiety-provoking thoughts can help to lower levels of

anxiety，“压制住那些激发焦虑的想法可以减轻焦虑的程度”所以选择B。

2. 22. 这是一道细节题。本题询问“面试中一个问题回答得不理想会影响面试者得到工

作吗”。此题信息对应文章第一段第四句话One poor answer normally does not knock

a candidate out of consideration.“一个问题回答不好并不会被排除合格人选考虑范

围”，所以选择B。

3. 这是一道细节题。本题询问“臆想着成功对应聘者减少面试焦虑有用吗”，此题信息

对应文章第二段第一句话Visualizing success can…help ease anxiety. visualize与imagine同义，这里可以互换，所以选择A。

4. 这是一道推断题。本题询问“我们怎样可以减少面试压力”。此题信息对应文章的第

三段第一句To some extent, relaxation techniques, such as progressive muscle

relaxation or breathing exercises, can manage anxiety.“一些放松技巧，如渐进式肌肉放松或呼吸运动，在一定程度上可以缓解焦虑”，选项B和C不属于其中，文章其它地方也未提及，选项A属于breathing exercises, 所以选择A。

5. 这是一道细节题。本题询问“根据作者的意思我们什么时候应该去看医生”。此题信

息对应文章的结尾部分，excessive意为“过分的，过度的”，“如果来自面试的压力过大，就应该看医生找对策了”，所以选择C。

26~30题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage 2

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people

like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

26. Cross training is training an employee to do a different job in a different company.

27. Cross training is beneficial not only for managers but also for employees.

28. Cross training can apply to almost any position and almost any industry.

29. Not all employees are suitable to be cross trained.

30. You can decide which employees to be cross trained according to their age.

解析：

26.这是一道细节题。根据第一段第一句我们可以得知，交叉培训师指培训员工在单位做不同部门的工作，所以选F。

27. 这是一道细节题。根据文章一段第三、四句我们可以得知，交叉培训为经理管理员工完成工作提供了更多的灵活性，也对员工自己有好处，所以选T。

28. 这是一道细节题。根据文章第二段第一句我们可以得知，交叉培训基本可以适用于任何行业、任何职位，所以选T。

29. 这是一道推断题。根据文章第三段第三、四句我们可以得知，一些员工喜欢学习新事物，一些员工坚持做自己熟悉的工作才感到舒服，所以选T。

30. 这是一道细节。根据文章第三段最后一句我们可以得知，不要根据员工的年龄或者绩效来判断哪些员工已经做好改变的准备。所以选F。

四、翻译（每小题4分，共20分）

31~35题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题纸上。

31. I don’t know why he is late, he might have had an accident.

A. 我不知道他为何迟到，可能遇上了事故。

B. 我不知道他为何没有迟到，很有可能遇上了事故。

C. 我不知道他为何迟到，一定是遇上了事故。

答案：A

解析：情态动词可以表示讲话者对客观事物的主观看法。常用来表示推测的情态动词有might, may, can, must等，表示的可能性程度由弱变强。must表示“一定”, can则一般用于疑问句或否定句中，might表示“也许”，语气最弱。所以答案是A。

32. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.

1. 来自面试的压力会影响我们对面试过程的推测。

2. 揣测会影响面试压力，我们只要关注过程。

3. 我们自己对面试过程的揣测往往会影响面试压力。

答案：C

解析：“we make to ourselves about the process” 是that引导的定语从句，修饰assumption, that省略，意为“我们对面试过程所做的揣测”，所以答案是C。

33.Will you be involved in opening the new office?

A.你会加入新办公室吗？

B.你会参与开设新办公室的工作吗？

C.你会被卷入到新办公室的工作中吗？

答案：B

解析：be involved in意为“参与，卷入”；opening the new office意为“开设新办公室”，所以答案是B。

34. We should present data in tables or charts so that the report may not be boring with facts alone.

A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。

B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。

C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。

答案：A

解析：so that引导的从句为目的状语从句，从句谓语动词中常用情态动词may/ might, can/ could, should, would等，so that意为“以便、为了”。比较三个选项，选项A的翻译最贴近原文。所以答案是A。

35. Angry customers tend to aim their dissatisfaction and complaints at staff members.

A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。

B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。

C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。

答案：A

解析：tend to do sth.意为“往往会做某事，有做某事的倾向”；aim sth. at sb.意为“把…瞄准某人，针对某人，以某人为目标”，所以答案是A。

一、交际用语 (共计10分，每小题2分)

1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1. －How’s your mother doing?

—_____________________

A. She is very well.

B. She is very kind.

C. She is doing shopping now.

答案：A

解析：本题考核“问候寒暄”的交际用语。“How’s your mother doing?”意思为“你妈妈还好吗?”。选项A中的意思为“她身体非常好。”；选项B中的意思为“她人很不错。”；选项C 中的意思为“她正在购物。” 因此选项A为正确答案。

—My name is Helen, and I was born in 1980. My major was electrical engineering.

A. Tell me your name, please.

B. Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

答案：B

解析：本题考核“咨询情况”的交际用语。根据答语提供了姓名、年龄和专业等信息，推测第一说话人想了解应聘者的基本信息，A和C都过于局限，B选项

Tell me a little bit about yourself, please.“请简要地谈谈自己的基本情况”为最佳回复；所以答案是A。

1. —Let’s make plan first for our events, shall we?

— _____

A. Yes, we do.

B. OK, let’s do it.

C. I’d like to.

答案：B

解析：本题考核“请求”的交际用语。表示建议或劝诱时，用shall we。一般后面回答用let us 句型，答案A一般是用来回答Do you.....?句型，而C是回答别人的邀请的答案。所以选择B。

4. —What do you think of your mother’s advice?

—

A. It doesn’t fit us, actually.

B. No, I don’t believe it.

C. I don’t believe in her.

答案：A

解析：本题考核“征询意见”的交际用语。这是一道考查的题目。对话的上半句表示“你认为你妈妈的建议怎么样？”。既然是用what疑问词提问，就应该回答具体的想法。答案A“事实上她的建议不适合我们。”就符合题目的要求。答案B不能用于回答特殊疑问句。答案C没有对建议做出评价，违反了相关原则。所以正确答案是A。

1. —Would you mind answering some questions about your annual report?

—

A. Yes, with great pleasure

B. No, I’m afraid I can’t make it

C. No, as long as it doesn’t take long

答案：C

解析：本题考核“询问意愿”的交际用语。问句句意为：你介意回答关于年度总结的一些问题吗?A项意为“介意，非常高兴”，前后矛盾；B项意为“不介意，我害怕不能成功”; C项意为“不介意，只要时间不长”。由问句可知，只有C项符合语境。

二、词汇与结构（共计30分，每小题2分）

6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6. The enemy has strengthened their ______ position.

A. protective

B. defensive

C. offensive

答案：B

译文：敌人已经加强了他们的防御阵地。

解析：protective为形容词，意为“保护的；防护的”，该词是一般意义的保护，比如对环境的保护；defensive为形容词，意为“防守的；辩护的；自卫的”，该词为相对offensive(攻击)的保护；offensive副词，意为“无礼的，冒犯的；攻击的”。根据句义，答案应该是B。

7. More than 30 people ______ the position.

A. applied for

B. applied to

C. applied in

答案：A

译文：有30多个人申请这个职位。

解析：考查词组辨析。apply for一般接事物名词，表示“申请得到，请求得到（ask for）”的意思；apply to，to为介词时，表示“向…提出申请（+人或团体）；适用于”；当apply to 中的to为不定式符号时，其后须接动词原形，意为“申请干（某事）”；apply in则没有这样的词组。因此根据句义，答案应该是A。

8. You must ________ the annual certification of employment online within 15 days.

A. submit

B. omit

C. commit

答案：A

译文：你必须15天内在网上提交每一年的工作证明。

解析：三个词这里均作动词，submit意为“提交、呈送”；omit意为“省略、遗漏”；commit

意为“犯(罪),做(错事等)”，所以答案是A。

9. Hiring the right employee ________ you ________ a thousand times over in high employee morale.

A. pays…off

B. take…off

C. pays…back

答案：C

译文：雇佣到一个好员工，公司将会在提升员工士气方面获得非常大的回馈。

解析：三个动词词组，take…o ff意为“脱下（衣帽等）”；pay…off 和pay…back都有“偿还、偿付”等意，但pay…back还有“回报、回馈”的意思，根据句意，在这里取“回馈”之意；所以答案是C。

10. He keeps on his focus on money.

A. make

B. made

C. making

答案：C

译文：他一直重点是赚钱。

解析：Keep the focus on sth /doing sth一直把重点／焦点放在某事。所以答案是C。

11. At the end of the day, you want all attendees _____ your event to remember this

key message that you’ve spent a long time reinforcing.

A. leave

B. to leave

C. leaving

答案：C

译文：活动结束后，你希望所有的参加者离场后都会记得你曾经花了很长时间来强调的这个关键的信息。

解析：这个句子的主语是you, 谓语是want. all attendees 是宾语，leaving your event 是动词ing形式作定语后置,修饰名词all attendees。to remember the key message是不定式作宾语补足语，所以答案是C。

12. Let’s ______ our plan.

A. start

B. started

C. starting

答案：A

译文：让我们开始我们的计划吧

解析：此题考点是Let’s 结构，Let’s=let us, let us do sth判断出正确答案是A。

13. I didn’t do ______ last week.

A. nothing

B. something

C. anything

答案：C

译文：上次星期我什么都没有做。

解析：该题主要是考察不定代词的辨析。anything 用于否定句和疑问句，something只用于肯定句。句子中使用的一般过去式的否定句，而如果使用nothing就必须去掉否定标识not，所以答案是C。

14. . They have learned about ______ in recent years.

A. several hundreds English words

B. hundreds of English words

C. hundred of English words

答案：B

译文：他们最近这几年已经学习了几百个新单词。

解析：该题主要是考察数词hundred的使用。hundred、thousand和million等数词后面都可以加of，构成“几百、几千、几百万”的意思，但是一定要在以上数词后面加s，所以排除答案C。答案A的错误在于hundreds后缺少of 。hundreds of之类的短语之前也可加many、several之类的进行修饰，所以答案是B。

15. We are under ______ to finish the task within such limited time.

A. line

B. pressure

C. expectation

答案：B

译文：我们要在如此有限的时间内完成这项任务压力很大。

解析：题中under pressure为固定搭配，意为“承受压力”，所以答案是B。

16. They promised the car for us.

A. repairing

B. repaired

C. to repaired

答案：C

译文：他们答应给我们修车。

解析：promise to do sth.意为“答应某人做某事”，promise是及物动词，后面要用不定时短语作宾语，所以正确答案应该是C。

17. When stating problems, we can make a _____ with those from last year.

A. comparing

B. compare

C. comparison

答案：C

译文：当阐述问题时，我们可以与上年度存在的问题进行比较。

解析：短语make a comparison意为“进行比较”，所以答案是C。

18. When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations.

A. at

B. for

C. on

答案：B

译文：当阅读年度报告时，我们应留心那些公司违反法规的情况。

解析：短语look out for意为“留心、提防”；look out at意为“向外眺望”；look out on意为“面临”。根据语境，所以答案是B。

19. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report.

A. was; shall pay

B. am; will pay

C. were; would pay

答案：C

译文：如果我是你，我会更关注年度报告里的独立审计师报告和财务报表。

解析：在虚拟语气中，不管什么人称，be动词都要用were的形式，正确答案应该是C。

20. — Did the medicine make you feel better?

— No. The more , I feel.

A. medicine I take; and the worse

B. medicine I take; the worse

C. I take medicine; worse

答案：B

译文：—这个药有没有让你感觉好些？

—没有。我越吃这个药，感觉越不好。

解析：此题考点是the more… the more…的结构，表示“越…….越…….”而且在这个句型中，前后分句都要用陈述句的语序。答案A中多了一个and；答案C前半句中medicine这个中心词应该接在the more后面，I take后置作定语修饰medicine，后半句应该多加一个the。所以答案是B。

三、阅读理解（共40分，每小题4分）

21-25题：阅读短文，从A、B、C、D、E五个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage 1

Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the de tails.

There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc.

Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things.

Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it.

Do not clash. Check the calendar. Don’t clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of

do-it-yourself work.

21. Which of the following statement is NOT true according to the passage?

A. To know your target audience first helps you plan your event better.

B. To check the calendar carefully will avoid time conflict.

C. Know the limitation means you should know the audience’s l imitation.

1. Which is not the factor of holding a successful event?

A.A clear purpose

B.A list of details

C.A invitation

23. According to the passage, what is the key factor to make your event successful?

1. Leadership.

2. Details.

3. Plenty of planning time.

24. What is the best title for this passage?

A. Details- the key to the success of an event.

B. Successful and memorable events don’t just happen.

C. How to plan successful events.

25. What is the purpose of making list of details?

A. Make sure not overlook things

B. To follow decisions

C. To have a clear purpose

解析：

1. 这是一道判断题。哪一个不符合原文。答案A和B都在原文中有，答案C中Know

the limitations是为了知道自己的条件有限来做出符合现实客观条件的计划和安排而不是为了知道参加者们的限制条件。因此选项C 为正确答案。

2. 这是一道细节题。此题题干问的是哪一项不是举办活动的重要影响因素，答案A在

原文第四段的第一句，B是第三段的第一句，而C没有出现，可以判断选项C 为正确答案。这是一道细节题。

23. 这是一道细节题。此题题干问的是根据文章，哪一项是最重要的影响因素，最根据文章中，只有B出现在了文中，而A，领导能力，C,准备时间都不在原文中出现，所以选择B。

24. 这是一道总结题。整篇文章通篇都在讲如何组织一场成功的活动，A答案太片面，只有Details并不是关键，所有的因素才是组成成功活动的因素，B答案，只是陈述了现实状况，而不是文章的重点。可以判断选项C为正确答案。

25. 这也是一道细节题，题干问为了制定详细的细节目标是什么，答案A出现在文中的第三段的第三句。所以A为正确答案。

26~30题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage 2

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

26. Hotel customers and hotel staff think the same about breakfast.

27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.

28. It’s not necessary to know about the customers’ needs and preferences.

29. Questionnaires are useful in getting feedback from customers.

30. Front-line staff have nothing to do with improving customer service.

解析：

26. 这是一道细节题。此题信息对应文章第二段的最后一句话，即“当饭店顾客和饭店员工被问及……的时候，答案是截然不同的”，所以选F。

27. 这是一道推断题。文章第三段提到自己扮演顾客来体验你们提供的服务是否令人满意，这种方法是最明显却最少被使用的方法。由此可以推断顾客好的体验意味着你们的服务令人满意，反之亦然。所以选T。

28. 这是一道推断题。此题对应文章第四段，利用焦点小组是为了了解顾客的喜好，从而提高自己的服务水平。所以选F。

29. 这是一道细节题。从文章第五段“they work well”可以得知问卷调查是很管用的。所以选T。

30. 这是一道推断题。对应文章第六段内容，“一线员工是最可靠也是花费最少的信息来源”，可见一线员工对提高顾客服务有很重要的作用而不是毫无关系，所以选F。

四、翻译（每小题4分，共20分）

31~35题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题纸上。

31. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.

A. 坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。

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