商务英语听说 何曲 部分听力原文

● 1.4

Mercedes-Benz USA, the sales and marketing arm of the German car maker offers flexible work schedules, compressed workweeks, and a

generous telecommuting policy -- as well as a gym with two personal

trainers and an on-site car wash, of course.

In Microsoft, employees enjoy a range of legendary perks including dry cleaning a Wi-Fi-enabled shuttle service, and valet parking at some

buildings.

Women hold more than 30% of the top 500 positions at Amex(American Express), high for financial services. All employees have

access to on-site medical services as well as a "health navigation concierge"

to help maximize their benefits.

Everything was up at Google last year -- revenue, profits, share price, paid search clicks, hiring -- and so, too, was employee love; the search giant climbed three slots in our ranking to reclaim the top spot.

The reason? Employees rave about their mission, the culture, and the famous perks of the Plex: bocce courts, a bowling alley, eyebrow shaping (for a fee) in the New York office. Then there's the food: some 25 cafés

companywide, all gratis.

Wrote one Googler: "Employees are never more than 150 feet away from a well-stocked pantry."

In Starbucks, the company's massive part-time workforce -- some 95,000 employees -- gets full health insurance benefits, stock awards -- and free coffee.

● 2.6

How to write a resume?

At some point in your life, you'll have to get out of bed, put on some clean clothes and get a job. Sad, we know, but hey, you may not look so hot in person we can help you look good on PAPER. First you will need a word

processor, a laser printer, quality resume paper and a friend to proof-read your work.

Step 1 Contact : List your contact information starting with your name,

home address, telephone number and email.

Step 2 State objectives :These are your objectives for employment. More simply, say what kind of career you are looking for.

Step 3 Write your work history: Create a section to list your work

experiences in reverse chronological history, giving dates, company

names, occupation and brief description of responsibilities. Use an active tense, writing in first person with I-me-my removed. Don't say I supervised

a cast of thousands, say supervised cast of thousands.

Step 4 List education : List your educational background, training courses and any accolades received. Tell them about professional skills you have such as word processing or creating spreadsheets. Leave out bar tricks.

Step 5 No jibber-jabber : A resume should be tightly written. No flowery

extra words. Keep the resume clean-looking. Keep some white space and avoid using multiple fonts. Image isn't everything but it helps.

Step 6 : Before you send a resume have someone proofread your resume to check grammar, spelling and overall style. Find someone you can trust to offer honest, constructive criticism. Everyone needs an editor. Revise.

Step 7 Print and send

Print with a laser printer and some high-end paper. seal it up along with a cover letter to introduce yourself and drop it in the mail. Wow ! Don't

forget postage! Done ! Now, with your skills and a killer resume, just lie

back and wait for the interview calls to come.

3.3

My biggest challenge as a receptionist or secretary, has been that I do not like to talk on the phone. I'm not a phone person. However, in this job,

obviously, I am the first person that is supposed to answer the phone.

When that phone rings, I need to answer it, unless I'm on another call, and in a lot of positions, you've got to put that call on hold, and figure out how to answer them. In my position fortunately, my other two co-workers

provide as backup phone support, so I don't have to put my caller on hold. I can actually just let it ring through, and somebody else will pick it up, which is very nice. I've just sort of had to get over the fact, that I don't like to be on the phone, because people are calling in, and the phone needs to be

answered, and they need their questions answered. They need someone to talk to, so it's just something that I've had to overcome. I still am not a

phone person, but I'm getting better at it, and I actually don't mind

answering the phone, because it's a nice feeling, to know that you actually have helped somebody. You've answered a question. You've made their life

a little easier. Maybe because they didn't have to call ten different people,

to get a live person, but other than that, my job has been pretty easy to get used to. It's not overly difficult, and it's not too hard to get into. If you're looking for a secretarial or receptionist type position, the best place to look would be websites like https://www.wendangku.net/doc/997335541.html,, or even Craigslist. There's a lot of

companies that post positions like that on Craigslist, because they know

that that's where people are looking. They tend to go where the people will be. Not necessarily looking for somebody, who's a bigwig company person, but they just want a friendly face to come in to their office, and answer the phones, and greet customers, so they're going to go on places like monster.

com, or Craigslist, to post their positions, and then, if you do get a call back on a job when you're interviewing, you need to make sure that you dress appropriately. You don't dress overly boisterous, but you don't dress too bland either. You need a good mix. You need to look like an approachable, friendly person, but also in the interview verbally, you really need to sell yourself. Tell them why they need to hire you. Tell them what experiences you have, and what knowledge you have, that would make you fantastic for their office. What do you know? What can you do? that would be a benefit to them, that they would just be crazy, not to hire you for. Also, I know

there are some colleges out there that are offering Associates Degrees, in secretarial work. I personally, wouldn't waste my time doing it. I wouldn't pay somebody for the experience, that I could actually be paid to gain.

Education is important, if you ever want to advance in your career, but it's not something you need to gain a secretarial, or receptionist position, at all.

4.2

In a business setting, every phone call you take is important, whether

you're speaking to a customer, client or vendor. These experiences are the basis for your business relationship, and a single bad experience is often

enough to lose a customer forever. By following basic rules of telephone etiquette, you will ensure that your clients have a positive experience every time they call.

Be prepared

A good telephone contact starts with preparation. Office staff should know

who is responsible for answering each phone, and whoever takes the calls should be familiar with the phone and its functions.

You should also prepare a standard greeting for the whole staff to use.

Although you might want to add some individuality to your greeting, it

should still include the four basic ingredients: The greeting, the person

speaking, the organization they represent and asking how to help the caller.

An example would be, "Hello, this is Gene with Du Bois Services. How may I help you today?"

Be upbeat

When you answer the call, be aware of your tone of voice and the speed of your words. Try to maintain a cheerful tone of voice, even if you aren't feeling particularly positive. Smiling will help, even though the caller can't see you. A smile changes the shape of the mouth, altering your inflection and tone in ways that can be heard.

Be efficient

Incoming calls should be answered promptly, generally on the second ring. Answering calls too quickly might fluster some callers, but most callers tend to hang up after three or four rings.

Before taking calls, you should become familiar with the functions of your telephone system. Familiarize yourself with how to put callers on hold (without accidentally disconnecting the caller) and how to transfer a call to another extension.

Should you need to take a message, be ready to take down thorough notes. Always ask the caller's name and who their message is for. If the caller needs to be reached in the future, ask for a return phone number. Record the message in it's entirety, and pass it along to the recipient promptly.

When returning calls, the response should occur within one business day and if possible the same day. If this is delayed, contact should be made to explain why, and estimate when a response will be made.

Be professional

Because you are representing a business, take extra care to speak like a professional. Phrases such as "What's up?" and "Just a sec" are fine for casual conversation, but not professional communications. Similarly, you should avoid using slang of any kind. Not only is it unprofessional, but many find seemingly innocuous terms to be offensive.

And don't try to eat and answer the phone at the same time. Trying to talk around a bite of food will only make you difficult to understand.

Be courteous

At the outset of every call, the person answering should ask for the caller's name and how they can be of service. If the call extends further, care

should be taken to remember and (if appropriate) use the caller's name.

The caller should correctly feel that they are receiving personal attention and service.

If you need to transfer a call or place a caller on hold, always ask for

permission to do so. To many callers, an abrupt change from speaking to a live person to listening to hold music is irritating and rude. No caller should ever be placed on hold without a good reason. Using hold as a means of

avoiding a caller is not only rude, it can lead to termination.

Always try to end calls on a positive note. Assure callers that you are giving them your best effort by reviewing the actions you have taken and will take.

Always ask if there is anything else you can assist them with, and thank

them for their time.

7.2

Conducting Effective Business Meetings

Party 1

Every business, whether it has 2 employees or 2,000, has meetings as

a regular part of getting things done. Although employees can

communicate with one another in an organization in many different ways, business meetings -- if they are conducted the right way -- can be incredibly effective and efficient.

Meetings are not only one of the most important ways for employees to communicate within organizations, but they're also the way that teams get their work done. Although individual team members work on tasks

outside of meetings the team's goals, its plans for achieving its goals, and who will do what -- and when.

Party 2

We've all experienced more than our share of both good and bad meetings.

What makes some meetings terrific, while others are simply the pits?

Employees benefit in several ways when a meeting is well run.Here's the good news about business meetings that fall into this category: Meeting are empowering.

Meeting are a great way to communicate.

Meeting develop work skills and leadership.

Meeting are morale boosting.

Unfortunately, meetings are prone to fall into nonproductive pitfalls.

Here's the negative side of meetings:

Meetings may not have focus.

Companies have too many meetings.

Attendees may be unprepared.

Most meeting time is wasted.

Although this bad news may seem bleak, there is hope. For each of these problems, and for the many other kinds of problems that often

plague business meetings, solutions are available.

8.1

Although people used to rely largely on tap water as their main source of drinking water, in recent years consumers have begun to shy away from tap water and turned to bottled water. Companies that manufacture bottled water promise a purer, healthier water product than tap water. They have expanded greatly to supply the growing demand for quality drinking water.

The bottled water industry is clearly here to stay. But is the price of bottled water really worth it? Do consumers truly get better water for their

money?

Some supermarkets sell all kinds of bottled water, including bamboo

charcoal water, glacier water and distilled water. The various minerals and trace elements they are supposed to contain are marked on the bottles'

labels. The prices of this conceptual water are generally much higher than that of ordinary mineral water.

Most customers say they are not sure if conceptual bottled water is really worth the price, and they believe ordinary plain water is good enough.

Nutritional experts say there are no production standards for conceptual water in China, so that manufacturers determine the nutrient content.

Nutritional expert Shen Yang explains:

"Currently, China only has production standards for drinking water and

mineral water. For other water, there are yet to be any standards. Whether these conceptual water products are as good as their manufacturers say, there is no proof of their real effect."

Water is essential for our bodies and our survival. But lately there have

been reports that it can also cause cancer if it contains certain harmful

chemicals.

The Central Administration of Quality Supervision, Inspection and

Quarantine announced earlier this month on its website that 18 brands of bottled water contained cancer-causing chemicals.

Six brands of bottled water, including a brand of pure water produced by Harbin Pharmaceutical Group, were found to contain an excess of bromate,

a potentially carcinogenic chemical produced during ozone sterilization.

Eighteen brands of the total 220 inspected in Beijing, Tianjin and Hebei

Province were deemed unsuitable for sale and consumption.

Experts warn that because people's physical conditions are different, their need for trace elements is different. Therefore, plain water is likely the best type of water for everyone.

8.2

Nowadays, for car makers, if you attend a car show without rolling out one or two new energy models, you appear to be out of fashion. So, this is what we see at the Guangzhou Auto Show. Chevrolet puts its famous

pure-electric Volt on the main stage. It's a multibillion dollar model,

developed in the U.S. Japanese brands are always strong in new energy.

Toyota's Prius has sold 3.5 million units worldwide by October. But the

Chinese market's contribution was very limited. Honda's hybrid CR-Z looks like a nice family car with character. And Nissan's concept EV MIXIM looks futuristic. (Lexus occupies 80 percent of high-end hybrid car market globally.

Its CT200 sells quite well in China. China's own BYD, as usual, displays its

electric power system very explicitly. And even sports cars makers are

paying lots of attention to fuel consumption. Guess how much fuel this

latest Porsche 911 C4 burns?

(Helmut Broeker, CEO of Porsche (China) Motors, said, )"Like 911, which

you know is a high powered sports car. I mean this car has 350 to 400 horse power, and you may expect it to be high fuel consumption. But the average fuel consumption of 911 is under 10 liters per hundred kilometers. So we

are working on very efficient systems and trying to reduce fuel

consumptions."

New energy cars, fuel efficent cars, all sound very fashionable. Now

government policies are in place and huge money has been invested by car makers. But will consumers buy the bill and make the purchases. I talked to some consumers here at the Guangzhou Auto Show and their answers

seem not very certain.

(Guangzhou resident Mr. Huang said,) "I think if someone likes a specific car very much, he will not consider fuel efficiency."

(Ms. Qi, Guangzhou resident, said,) "I am interested in new energy cars but will not buy it. I think most people feel comfortable with traditional

combustion engine cars. Electric cars are new things and I may not feel

totally relaxed driving it."

(Ms. Xiao, Guangzhou resident, said, )"I want to buy big engine cars, as big as I can afford because I'd like to drive big powerful cars in the future

anyway. "

So it seems it will take a little longer for new energy cars become a fashion among drivers, from a fashion on car shows. But what did the Confucius say

a journey of a thousand mile starts with a single step. We just hope that

journey road doesn't get too bumpy ahead.

9.1

Marketing is a process of communicating a value of product or service to customers. Marketing might sometimes be interpreted as the art of selling products, but selling is only a small fraction of marketing. As the term "Marketing" may replace "Advertising". It is the overall strategy and function of promoting a product or service to the customer.

The American Marketing Association defines marketing as the activity, set of institutions, and processes for creating, communicating , delivering, and exchanging offerings that have value for customers, clients, partners, and society at large."

From a societal point of view marketing is the link between a society's material requirements and its economic patterns of response.

It can be looked at as an organizational function and a set of processes for creating, delivering and communicating value to customers, and managing customer relationships in ways that benefit the organization and its shareholders. Marketing is the science of choosing target markets through market analysis and market segmentation, as well as understanding consumer buying behavior and providing superior customer value.

商务英语视听说听力原文

Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter? She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. W: By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance. W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like. W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London. Follow-up practice Cai: May I come in? Ms. Smith: Yes, please. Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested. Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department. Cai: Nice to see you, Ms. Smith. Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you. Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more

商务英语听说试题答案(期末)

班别：姓名：学号：使用日期：年月 一．翻译：（40分） 1. mixed blessing 祸福参半的事物 2. multinational 跨国公司 3. headquarters 总部 4. core 核心 5. turnover 营业额 6. questionnaire 调查表 7. generosity 慷慨 8. representative 代表 9. scandal 丑闻 10. candidate 候选人 11．伦理，道德ethics 12．离题digression 13．社会保障金social security 14．精细生产lean production 15．利与弊pros and cons 16．进退两难的处境dilemma 17．奖惩办法carrot and stick 18．熟练使用英语的水平a working knowledge of English 19．福利政策benefits package 20．经营利润operating profit 二．写出下列年份，月份，分数或日期的英文表达方式（10分）1．1998 nineteen ninety-eight 2．9月23日September the twenty-third 3．69.3 % sixty-nine point three percent 4．10：45（时间）a quarter to eleven 5．3/7 three sevenths 三. 用以下句子填空(在括号中写出相对应句子的序号)(20分) 1．Just a moment, please? 2. Can he call you back? 3. No, it’s me again. 4. No, I’m afraid he’s in a meeting. 5. No, I’m sorry he’s not here. 6. Hello, Dr Lowenstein’s office. 7. Is it urgent? 8. Could you tell me your name, please? 9. Hello. 10. I’ll get back to him.

商务英语视听说听力原文

商务英语视听说听力原 文 Modified by JACK on the afternoon of December 26, 2020

Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for yo u to leave your present job?

商务英语听说(第二版)参考答案unit1-to-test-I--the-keys-of--listening-practice

商务英语听说(第二版)参考答案 unit1-to-test-I--the-keys-o f--listening-practice

Unit1. Welcome and farewell. Part A. intensive listening Phonetics: A B A D C Dictation: 1.Flight AF 463 to Paris is now boarding at Gate number 7. 2.This is the final call for flight No. AZ 963 to Rome. 3.I’d like to make a reservation for a flight to Boston on Nov. 28th. 4.Do you have a single room available tomorrow night? 5.I’m looking forward to our future cooperation. 6.I’ll need an economy ticket with an open return. 7.I’d like to have my laundry by 9 o’clock tomorrow morning. 8.Thank you for all your help during our stay here in China. Part B. Extensive listening Dialogues: B C B B D 1.W: do you have anything particular to declare? M: No. I don’t think so. I haven’t got anything dutiable with me. Q: where does the conversation most probably take place? 2. M: will you attend the Fair in Tianjin in two days? W: No. I’m leaving Tianjin for Shanghai tomorrow morning for a 3-day meeting, and will visit Guangzhou afterwards. Q: where is the man going tomorrow? 3.W: your flight will be departing from Gate 18. the boarding time is 8:45 and your flight leaves at 9:15, have a nice journey! M: thank you very much. Q: what time does the man’s flight depart? 4.M: did you enjoy your flight? W: Not really, I was a little airsick when the plane experienced a few bumps. Q: how does the woman like her flight? 5.W: room reservation, good afternoon. M: I’d like to book a double room for Tuesday next week. Q: what’s the probable relationship between the two speakers? Conversation: Meeting a foreign businessman at the airport Mr. Wang: excuse me, sir, but are you Mr. Stone from New York? Mr. Stone: Yes, I am Michael Stone, the sales manager of ABC Import & Export Company, Ltd. Mr. Wang: I am Wang Qiang from Eastern Electronics Company. I’ve come to meet you, Mr. Stone. Mr. Stone: how are you, Mr. Wang? Thank you for coming to the airport to meet me. Mr. Wang: it’s my pleasure. How many people are there in your party? Mr. Stone: only two. This is Miss White, my assistant. Mr. Wang: nice to meet you, Miss White.

世纪商务英语听说教程三

Part1 Short Dialonguese Directions : Listen to the fllowing passages and choose the best answerto to each question you hear. the convenience store . B. At the gasoline station . C. At the the soda machine. D. At the gorcery store . toys have been sold out . B.Her son likes to read. C.Her don doesn’t like toys. D. She must ask for directions. is planning to retire .. B.They more money . C.They don’t want to . D. Bob told them not to. 8:30AM . B. At 10:00 AM . C. At 11:00 AM . D. At 10:00 PM . B.Tired C.Patient D.Angry dollars B.36 dollars

C.50 dollars D.64 dollars in the pool . B.Take a sightseeing tour . C.Eat in her room . D.Call the restaurant . sure it is raining . B.Check the forecast . C.Take an umbrella . D.Call later today . secretary months B.Nine months C.From August to October D.Three months Part 2Conversations 1 Conversations 1 Task 1 Directions:Listen to the first conversation once and choose the best answer to complete each of the following statements .

新视野商务英语视听说下册1-8单元video原文unit 6

Video 1 D: It's good that we've settled on the questions of price, quality, quantity and packing. Shall we discuss the terms of payment now? L: Good idea. Let's get down to business. Since this is our order in this field, we would like a lump sum payment. It saves time for both of us. D: Lump sum advance payment? You mean we make all the payment before the goods are delivered? I don't think that's international practice. Besides, it's a bit demanding for such a large trial order. L: That's our usual way when starting a now business relationship. What terms do you suggest? D: I wonder if you can accept payment by installments. You know, our goods will also be delivered in partial shipment. L: What do you mean exactly? D: I think the payment can be divided into two installments. 70% of the total can be paid at first delivery and the other 30% after final acceptance. L: Well, I see your point. But normally we conduct our international sales with an L/C. But

商务英语听说Unit10 Sightingseeing

Unit 10 Sightseeing Part A Intensive Listening Phonetics 1.directions ：you’ll hear one word read from each group. Repeat for the first time you hear .then listen again and tick them out. (1)a.stadium b.stayed c.storm d.statue (2)A.square b.steer c. Stare d . Stole (3)A. Area b .air c. Arena d . Arise (4)A. Care b. Cure c. Bread d. Stare (5)A. Clear b. Bear c .bread d.beard 2.directions :you'll hear eight sentences .repeat for the first time you hear .pay attention to the stresses and tones .then listen again and write them down .check your answers when you listen for the third time. (1)we have a rather comprehensive subway system (2)He who hasn't been to the Great Wall is not a true man (3)There are tens of thousands of people coming to the Great Wall everyday (4)This has certainly been a useful experience for both of us (5)The train is 15 minutes behind schedule (6)One yuan and a half for the ordinary bus and two yuan for the air-conditioned bus (7)How often does No.108bus run at this time of day ? (8)I hope my visit does not cause you too much trouble Part B Extensive listening Dialogues Directions :you'll hear 5 short dialogues in this section.at the end of each dialogue,one question will be asked .each dialogue and question will be spoken only once .mark the best answer for each question 1.W:will you be joining us later? M:i need to catch up on the work i missed Q:what can be said about the man ? A .he wants to join the others B .he is behind in his work C he didn't stop working when he was ill D he will join his friends later 2.W:excuse me !could you please tell me how to get to the park? M:there is a park near here ? Q:what does the man's response indicate? A. The park is nearby B. He doesn't know about the park C. There is no parking here D. He doesn't understand the question

新视野商务英语视听说(下册)答案【完整版】

新视野商务英语视听说下 Unit 1 A Factory Tour Part Ⅰ: warm-up (1) eat (2)tour (3)taste (4)enjoy (5)make (6)closed (7)shop Part Ⅱ: listening practice Task1 (1)f (2)e (3)g (4)j (5)c (6)h (7)b (8)a (9)d (10) i Task2 1. (1)aerospace (2)manufacturer (3)services (4)showcase (5)production (6) various (7) producer (8) advanced (9) globe (10) leader 2. (1)～(5) F F F T F Part Ⅲ 1. (1) c (2) b (3) c (4) a (5) a 2. (1)6000units (2) only 1% (3) First, they will confirm the quality of each part according to the regulations at every point in the process. Also, they have computer-controlled equipment to test the quality of the semi-finished product and of the final product. Lastly, they send some products to the public quality-control centre for checking. Part Ⅳ 1 (1)200 markets across six continents (2) about 300000 (3)108 (4)8 (5)93 2 (1)2 0～30 (2)13 (3)15 (4)3 0～45 Part Ⅴ 1. (1) c (2) b (3) c (4) c (5) b

新视野商务英语视听说(第二版)第三单元 听力原文

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