前台接待常用英语
打招呼或者问候：
Good morning/Good afternoon/Good evening, this is Haicheng Agricultural Group, may I help you?
早晨/下午/晚上好，这里是海诚农业集团，请问有什么可以帮到您？
Welcome to Haicheng Agricultural Group.May I help you?
欢迎光临海诚农业集团。
询问访客身份：
May I have your name?
请问您的姓名?
How to spell your name?
怎么拼写你的名字?
What company are you from?/ could you tell me what company you are representing?
您来自哪家公司？
Would you give me your businese card?
能赐一张您的名片吗?
May I see your ID, please?
你有证件吗?
Do you have an appointment?
请问您预约了吗?
Did you make an appointment with him/her?
你跟他/她预约了吗?
Can I ask what you wish to see him about?
我能问一下您要见他有何事吗？
签字登记：
Please sign your name here.
请在这签名.
请客人稍等：
Please have a sit and wait a few moment!
请您坐下稍等片刻。
Please follow me. Sit down here, please.I'll see if he/she's available now.
请跟我来，请坐，我去看一下他/她是否有空。
8、Would you like (drink) tea or coffee? How do you like your coffee?
您想喝点什么？茶还是咖啡?要什么样的咖啡？（是否加奶或加糖）
9、Mr.X/Ms.X is expecting you, I'll tell him you're here.
X先生/女士正在等您，我告诉他/她您已到。
7、After you.
您先请.
特殊情况
如果客户说了一遍名字，你却没有听清，怎么办？
与其说"I beg your pardon"，更不如说以下这句来的委婉礼貌：
I'm sorry. I didn't catch your name.
如果对接人没空/暂无法接待：
I'm sorry. Mr.X/Ms.X has a full schedule this week/today.
报歉，X先生/女士本周/今天的日程已排满。
May I tell him what you wish to see him/her about?
您找他/她什么事我能转告吗?
Could you please write a note to him on the matter you wish to see him about?
您能否留下便条说明您有什么事要见他/她?
接电话用语：
接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：“Hello, this is Information/reception Desk.”
您好，这里是前台。
“Information Desk speaking. May I help you?”
这里是前台，请问有什么需要帮助吗?
打错电话时，如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
他回来时，我会请他回电。
I'm sorry. He is busy right now. Would you like to call back later?
对不起.他正忙.您过一会再打来好吗?
He was here just now. He just stepped out.
他刚才还在这.他刚出去.
Would you like to leave a message?
您要留言吗?
I'm sorry. He is talking on the phone now. Please call back later.
对不起,他在打电话.请过会再打来.
询问姓名：
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
May I know who is calling?
请问您是哪位?
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
Have a good day!
祝您开心
Have a nice weekend!
周末开心
Give me one second please.
请稍等
One moment please, let me call him/her first.
稍等,我给他/她打个电话.
方向指引：
在左边/右边：be on the left/right
在前方：be straight ahead
左/右转：turn left/right
直走：go straight
会议室：meeting room
洽谈室：negotiation room
卫生间：toilet
例句：
The stairs are on the left.
楼梯在左边。
there’s a lift at the end of the corridor.
走廊尽头有架电梯。
Go straight and through the staff canteen. Men’s room is on the left.
直走，穿过员工餐厅。男士洗手间在左边。
walk along this way and find the last room on the right, by the GM dept. A:沿着这条道一直走,右边最后一间就是,就在总经办旁边。
对话：
jack：excuse me. where can i wash my hands?
对不起，请问洗手间在哪里？
staff ：take the elevator to the second floor and turn right.
坐电梯到二楼然后右转。
jack：to the second floor and turn right?
到二楼然后右转吗？
staff ：right. you shouldn't have any trouble finding them.
对，很容易找到的。
jack：but where is the elevator?
但电梯在哪儿呢？
staff ：it's right around the corner.
就在拐角处。
有人询问方向时，如果不知道怎么表达可以说：I will take you there.然后亲自带她去就可以了。
时间表达：
直接表达法
A. 用基数词+ o'clock表示整点，注意o'clock须用单数，可以省略。
如：eight o'clock 八点钟ten (o'clock) 十点钟
B. 时+ 分，直接写出时间。
如：eleven-o-five 十一点过五分，six forty六点四十
2. 间接表达法
A. 分+ past + 时：表示“几点几分”，分钟数少于30 （包括半小时half ），其中past 是介词，意思是“过”。
如：twenty past four 四点二十
eight past one 一点八分
B. （60分钟-原分钟数）+ to +（原钟点数+ 1），表示超过半小时的“几点差几分”，其中to是介词，意思是“差”。
如：8:35 twenty-five to nine 差二十五分钟九点，即八点三十五
（其中的分钟数=60分钟-35分钟；钟点数=8+1）
注：A：15分钟，可用名词quarter （一刻钟）表示。
如：7:15 a quarter past seven
12:15 a quarter past twelve
B：30分钟，可用名词half （一半）表示。
如：9:30 half past nine
3:30 half past three
C. 表示上午，在时间后加上am或a.m.。
如：上午六点十三分thirteen past six a.m.
表示下午，在时间后加上pm或p.m.。
如：下午四点four o'clock p.m.
D. 表示大约，可在时间前加上介词about。
如：大约八点about eight
E. 时间前面应用介词at，表示在的意思。
如：在九点钟at nine
大约在下午五点三十五分at about five thirty-five p.m.
情景对话：
前台接待访客常用会话（1）
Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr.
罗斯是现代办公有限公司的接待员。在这一部分，罗斯将和侯赛因先生对话，Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
他在11:30与销售经理Shelli先生约好了。
ROSE: Good morning. Can I help you?
罗斯：早上好。我能帮助你吗？
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
侯赛因先生：早上好。这是现代办公有限公司吗？
ROSE: Yes it is.
罗斯：是的。
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
侯赛因先生：11:30我和销售经理有个预约。
ROSE: May I have your name, please?
罗斯：请告诉我你的名字好吗？
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
侯赛因先生：侯赛因。Omar Hussein。我是海湾贸易公司的。
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein.
罗斯：让我想想……啊，是的，侯赛因先生。请坐，侯赛因先生。
I'll tell the Manager's Secretary you are here.
我会告诉经理秘书你来了。
(DIALS)拨电话
MARIA: Mr Shelli's Office.
玛丽亚：Shelli先生的办公室。
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
罗斯：你好，玛丽亚，这是前台。Omar Hussein先生来了。他和Shelli先生约好了11：30。MARIA: Mr Omar Hussein?
玛丽亚：Omar Hussein先生？
ROSE: Yes, he's from the Gulf Trading Company.
罗斯：是的，他来自海湾贸易公司。
MARIA: Oh, yes, that's right. I'll come and fetch him now.
玛丽亚：哦，是的，没错。我现在就来接他。
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
罗斯：谢谢。（取代电话）Shelli先生的秘书现在正在下楼。
MR HUSSEIN: Thank you.
侯赛因先生：谢谢。
MARIA: Mr Hussein?
玛丽亚：侯赛因先生？
MR HUSSEIN: Yes, that's right.
侯赛因先生：是的，没错。
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
玛丽亚：我是销售经理的秘书。请这边走。我带你去他的办公室。
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
第二位来访者是李先生。他没有预约，但他想见Shelli先生。
MR LI: Good morning.
李先生：早上好。
ROSE: Good morning. Oh, Mr Li. How are you?
罗斯：早上好。哦，李先生。你好吗？”
MR LI: I'm fine, thanks, and you?
李先生：我很好，谢谢，你呢？
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
罗斯：哦，像往常一样忙。你想见Shelli先生吗？
MR LI: Yes, please.
李先生：是的，请。
ROSE: Have you an appointment?
罗丝：你约好了吗？
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
李先生：呃…不，我没有。你看，我今天早上才回国。
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
罗斯：嗯，我知道他现在很忙，但我会问他的秘书他什么时候有空。请坐。
MR LI: Thank you.
李先生：谢谢。
(DIALS)
MARIA: Mr Shelli's office.
玛丽亚：Shelli先生的办公室。
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
罗斯：哦，你好，玛丽亚。又是前台。李先生在这里。他没有预约，但他想见Shelli先生。他什么时候有空？
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
玛丽亚：让我想想……嗯，嗯，他大约12.30点钟有空。李先生能等吗？
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
罗斯：Shelli先生大约十二点半有空。你能等一下吗？
MR LI: What's the time now?
李先生：现在几点了？
ROSE: It's nearly 12: 00.
罗斯：快十二点了。
MR LI: Oh that's fine. I'll wait.
李先生：哦，很好。我会等的。
ROSE: (TO MARIA) Maria, Mr Li will wait.
萝丝：（玛丽亚）玛丽亚，李先生会等的。
MARIA: Right. I'll fetch him when Mr Shelli's free.
玛丽亚：好的。Shelli先生有空时，我去接他。
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
罗斯：谢谢。（代替电话）（对李先生）她稍后会来接你的。
MR LI: Thank you.
李先生：谢谢。
ROSE: Where are you staying, Mr Li?
罗斯：李先生，你住在哪里？
MR LI: At the Plaza.
李先生：在普拉萨。
ROSE: The Plaza?
罗斯：普拉萨？
MR LI: Yes, I usually stay there.
李先生：是的，我通常呆在那儿。
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
列夫先生：早上好。
ROSE: Good morning. Can I help you?
罗斯：早上好。我能帮助你吗？
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
列夫先生：呃，是的。我十点十五分和Ballito先生约好了。
ROSE: May I have your name please?
罗斯：请告诉我你的名字好吗？
MR LEFERE: Paul Lefere…from the International Hotel Group.
列夫先生：Paul Lefere，来自国际酒店集团。
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
罗斯：谢谢。请坐，Lefere先生，我给Ballito先生的办公室打电话。
(DIALS)（拨号盘）
OPAL: Mr Ballito's office.
欧泊：Ballito先生的办公室。
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
罗斯：你好，Opal。这是前台。Lefere先生来了，预约的10点15分。
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
蛋白石：哦，是的，罗斯。Ballito先生在等他。他在一楼的9房间。
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
罗斯：谢谢。（替换电话）列夫先生，请您到一楼9室去。Ballito先生在等你。
MR LEFERE: Room 9 on the first floor.
列夫先生：一楼9号房。
ROSE: That's right. The stairs are on the left.
罗斯：对。楼梯在左边。
MR LEFERE: Thank you.
左旋先生：谢谢。
前台接待访客常用会话（4）
MR SING: Excuse me. Is this Modern Office Ltd?
辛先生：对不起。这是现代办公室吗？
ROSE: Yes, that's right. Can I help you?
柔丝：是的，没错。我能帮助你吗？
MR SING: Well, I 'd like to see the director about contracts for office furniture, Here's my card.
辛先生：嗯，我想去见一下主管谈谈办公器具的合同问题，这是我的名片。
ROSE: Thank you. (READING CARD) Mr Sing. Have you an appointment, Mr Sing?
罗斯：谢谢。（读名片）辛先生。Sing先生，您约好了吗？
MR SING: Er... No, I'm afraid I haven't.
宋先生：呃…不，恐怕我没有。
ROSE: Well, the Sales Manager usually deals with contracts. That's Mr Shelli.
萝丝：嗯，销售经理通常是处理合同的。那是Shelli先生。
MR SING: Oh, is it possible to see him now?
宋先生：哦，现在有可能见到他吗？
ROSE: Just a moment please. I’ll phone his secretary to see if he's free. Please take a seat.
柔丝：请稍等。我给他的秘书打电话，看看他是否有空。请坐。
MR SING: Thank you.
宋先生：谢谢。
（DIALS）（拨号盘）
MARIA: Mr Shelli's office.
玛丽亚：Shelli先生的办公室。
ROSE: Hello Maria.Rose here, Reception. I have a Mr Sing here. He wants to know about office furniture contracts. Is Mr Shelli free to see him?
罗斯：你好，玛丽亚.我是罗斯，接待员.我这里有一位辛先生。他想了解有关办公家具的合同。Shelli先生有空见他吗？
MARIA: Yes he is. In fact, he's in his office, now. His 10:15 appointment was cancelled. Send Mr Sing up.
玛丽亚：是的，他有空。事实上，他现在在办公室里。他10点15分的预约被取消了。请宋先生上来。
ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his office. It's room 3 on the second floor.
柔丝：好的。（替换电话）Shelli先生有空，宋先生。请到他的办公室去。在二楼的3房间。MR SING: Room 3 on the second floor.
宋先生：二楼3号房。
ROSE: That’s right. The stairs are on the left...or there’s a lift at the end of the corridor.
柔丝：对。楼梯在左边…或者走廊尽头有电梯。
MR SING: Second floor... I think I’ll take the lift.
宋先生：二楼…我想我要搭电梯。
前台接待访客常用会话（5）
sx: Would you please give me your business card?
A:可以给我一张您的名片吗?
B: Of course. Here you are.
B:当然。这是我的名片!
A: I’ll go and see if he is available?
A:我去代为看下他现在是否有空?
B: okey, thank you very much
B:好的,谢谢!
A: Have a seat please. Would you like tea or coffee?
A:请稍坐片刻,喝点茶还是咖啡?
B: Coffee, please.
B:咖啡,谢谢。
......
A: He is expecting you. Come this way please.
A:他正在等您,这边请.
前台接待访客常用会话（6）
A: I'm sorry. She is tied up at the moment. Can you wait in the coversation room for a while?
A:不好意思,她正在忙。您方便在洽谈室里等一会儿吗?
B: OK. By the way, where is the washroom?
B:好的,顺便问一下,洗手间在哪?
A:Go straight and through the staff canteen. Men’s room on the left.
A:直走，穿过员工餐厅。男士洗手间在左边。
B: Thanks a lot.
B:多谢.
......
A: XXX is wating for you in the meeting room.
A:XX在会议室等您。
B: How can I get here?
B:会议室怎么走?
A: walk along this way and find the last room on the right, by the GM dept.
A:沿着这条道一直走,右边最后一间就是,就在总经办旁边。
酒店前厅常用英语
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
前台接待日常英语
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I 'm ***, what should I call you, please? 欢迎光临海悦酒店。我是*** ，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/ 女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫*** ，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I ' ll help you with the check-in
procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I ' ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/ 女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ 6. Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now
酒店前台常用英语-参考模板
■服务台常用词汇 management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票 sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
前台接待常用英语
前台： --Good morning/Good afternoon/Good evening; this is Highbird International, may I help you? 早晨好.需要帮忙吗? --Do you have an appointment? 您欲约了吗? --May I have your name? 请问您的姓名? --Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now. 欢迎光临XX。请跟我来.请坐,我去看一下她是否有空. --After you. 您先请. --Would you like drink tea or coffee? 您想喝点什么茶还是咖啡? --Would you give me your businese card? 我能看看您的名片吗? --May I tell him what you wish to see him about? 您找他什么事我能转告吗? --Mr.Li is expecting you. I'll tell him you're here. 李先生正在等您.我告诉他您来了. --I'm sorry. Mr.Li has a full schedule this week. 报歉.李先生本周的日程已排满. --Could you please write a note to him on the matter you wish to see him about? 您能否留下便条说明您有什么事要见他? --Could I get a new weekly schedule? 我可以索要一份新的本周课表吗？ --Sure. This is our new weekly schedule. Here you are. 当然。这是我们本周最新的课表。给您。 --It’s dinner time. I want to order a meal. Could you show me the menu please? 现在是就餐时间，我想点餐。 --Can I get some coins? 我可以兑换几枚硬币吗？ --Sure. How many do you need? 当然可以，你想兑换几枚？ --Three one-Yuan and one fifty cents coins. 3枚1元硬币和一枚5角的硬币。 今天有到访吗？有几个？Do we have visited clients today? How many? 谁/哪个部门预约的？Who made the appointment? Which department made the appointment? 有咨询电话吗？Are there any consulting phones? 都是通过什么渠道来的？How do they know our school? 怎么样，都能来吗？效果好吗？Will they come? How is the effect? 今天有什么事情吗？What shall we do today? What’s going on？What’s up? What’s happening? 还有什么事情吗？Anything else? 一会XX上去替你们，咱们开会。XX will cover you after a while, and we will have a meeting.
实战酒店前台英语 收银常用英语
酒店前台&收银常用英语前台reception或者front desk收银casher 大厅lobby机场airport 餐厅restaurant房务部housekeeping 超市supermarket工程部engineer department、 无线网络wifi密码password 收据receipt押金deposit xxtowel刮胡刀shaver 烟灰缸ashtray伞umbrella 快递express南航购票点southern China office 火车站trainstation地铁metro station 入住时： 1、先生/小姐，您好，请问有什么可以帮到您? hello，sir，may I help you？ 房价是多少 What is the room rate？ 现在的房价是300元每晚 Is 300 RMB per night 2、请问您有预定么？ Do you have a reservation？ 3、您需要单人房还是双人房？
Asingle room or double room？ 您的退房时间是？ when is your check out time 4、我能看一下您的护照么？ may I have your passport please 5、请签一下您的名字 Please sign your name here。 6、您的房卡 this is your room card 我们的早餐时间是七点半到九点半 our breakfast time is during seven thirty to nine thirty 7、您的房号是….. Your room number is…. 8、您需要提前预付300元人民币的押金 You should pay for a deposit of 300 RMB 9、押金我们会在您退房的时候退还给您 The deposit we will return to you when you check out 退房时： 1、可以把您的房卡给我们吗 May I have your room card please。 2、这是您的账单
前厅服务英语口语测试题
前厅服务英语口语测试题（1） 一、朗读下列句子： 1、Please call a taxi for me. 2、It will take about fifty minutes to go to the airport.. 3、This is the Brief Introduction of the Hotel . 4、Leave the luggage out of the door, please . 二、将下列句子译成中文： 1、I’m sorry, we have not shuttle bus to the railway station . 2、I will take the staff’s lift . 3、Is there anything else I can do for you ? 4、Excuse me, have you checked out already ? 三、回答提问； 1.Is there a bar in your hotel? 2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then? 前厅服务英语口语测试题（2） 一、朗读下列句子： 1、No parking here, sir, please drive your car to the parking lot .
酒店宾馆前台接待常用英语
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
酒店前台接待英文培训
C/I Dialogue A A：Good morning, sir.Welcome to Dragonlake Princess Hotel.Can I help you? 早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？ B：Good morning ! I have a reservation for a single room with a balcony. 早上好，我订了一间有阳台的单人房。 A：May I have your name, sir, please? 请问先生用什么名字预订？ B：Bradley , John Bradley. Bradley , John Bradley. A：Just a moment , sir. Let me check the reservation for you. Yes, we have a reservation for a single room with a balcony, May I have you passport? 请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的护照吗？ B：Yes.Here you are. 当然。 A：Thank you.Mr Bradley .Please sign here and write down your address. 谢谢，MR Bradley，请在这填一下您的住址及签上您的签名。 B：Yes. 好的。 A：Mr Bradlry,how long would you like stay here? Mr Bradlry,请问您打算住多久？ B：Just one night. 只是一个晚上。 A：Thank you. How would you like to pay the deposit? In cash or credit card? 谢谢！请问押金是给现金或是刷卡呢? B：Credit card. 信用卡。 A：May I have your credit card .And I will take RMB 1500 for the deposit.It’s that ok? 可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？ B：Yes. A：Thank you your credit card. Sir.Please sign for the deposit. 谢谢先生的信用卡，请在卡纸上签名确认。 B：Yes. 好的。 A：Mr Bradley ,Your room number is 6302. It is on the 3rd floor at 6 BLOCK. The daily rate is RMB563 including one breakfast. The breakfast is in Mine cafe on 6th BLOCK. And the breakfast time is 07：00am to 10：00am, you just take the welcome card to have breakfast. This is your room key and I’ll call bell-boy take you to your room. Mr Bradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位
酒店前台常用英语句子
前台常用英语句子 1.What kind of the room would you like to book? A double or a single? 请问您需要什么类型的房间？单人房还是双人房？ 2.For which date would you like to book? 请问您要预订哪一天的？ 3.Hold the line please; let me check our room availabilities for those days. 请别挂线，我查询下那天是否有房间 4.Sorry to have kept your waiting. Yes, we have a vacancy for those days. 不好意思让您久等了，我们那天有空房 5.The room rate is RMB xx include breakfast and surcharge. 房价是ＸＸ包含早餐服务费。 6.The price is RMB xx. We can offer a special discount to you that is RMB xx. It was after x% off discount. 房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ。 7.Let me repeat your reservation. You book one deluxe room for one night from 6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge. 我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。 8.Your reservation has been confirmed. We are looking forward to serving you. Thank you! 您的预订已经确定了，我们期待为您服务，谢谢！ 9.Do you have a reservation? 请问您有预订吗？ 10.Please wait some minutes, Let me find your details from the computer. 请您稍等，我在电脑上查询下您的详细资料。 11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night. 是的，先生，您预订的是豪华房住一晚，房价是ＸＸＲＭＢ。 12.Would you prefer smoking or non-smoking room? 请问您需要吸烟楼层还是无烟层呢？ 13.Please fill in the registration form and sign your signature. 请在表格上填写您的资料并签名。 14.Would you like to pay by credit card or cash for the deposit? / How would you like
酒店前台接待常用英语
基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ? 4.Shall I ?？ 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1. 自己要做什么事时，就使用May I? May I have your n ame, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your n ati on ality, please? 请问您的国籍是什么？ 2. 麻烦客人时，可使用Could you?
Could you fill out the form, please?
请您填写这张表格好吗？ Could you write that dow n, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3. 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitt ing here? 请问您介意坐在这里吗？ **只要在疑问词后加“Would you?”，就可以提岀大部分的询问 Whe n would you like to visit Fosha n? 请问您想要何时参观佛山？ Whe n would you like to have lun ch?
酒店前台接待常用英语图文稿
酒店前台接待常用英语集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名 May I have your check-out time, please 请问您什么时候结帐离开 May I see your passport, please 请让我看一下您的护照好吗 May I know your nationality, please 请问您的国籍是什么 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please
请您填写这张表格好吗 Could you write that down, please 请您写下来好吗 Could you draft the fax, please 请您写下传真的草稿好吗 Could you hold the line, please 请不要挂电话好吗 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗
酒店前台接待常用英语
酒店前台接待常用英语The final revision was on November 23, 2020
基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ I ~ 只要理解这四种基本的句型，就可以处理大部分业务上的状况。1．自己要做什么事时，就使用May I ~ May I have your name, please 请问尊姓大名 May I have your check-out time, please 请问您什么时候结帐离开 May I see your passport, please 请让我看一下您的护照好吗 May I know your nationality, please 请问您的国籍是什么 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please 请您填写这张表格好吗 Could you write that down, please 请您写下来好吗
Could you draft the fax, please 请您写下传真的草稿好吗 Could you hold the line, please 请不要挂电话好吗 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗 ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。When would you like to visit Foshan 请问您想要何时参观佛山 When would you like to have lunch 请问您想在哪里用餐 What time would you like to eat 请问您想何时用餐
酒店宾馆前台接待常用英语对话
酒店宾馆前台接待常用英语对话 1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。 2．What’s the price difference？两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。 5．How long will you be staying？您打算住多久？ 6．We’ll be leaving Sunday morning．我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。 8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。 10． What is the rate， please？请问房费多少？ 11．The current rate is＄ 50 per night．现行房费是50美元一天。 12． What services e with that？这个价格包括哪些服务项目呢？ 13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。 14． By the way， I’d like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间。 15．Wele to our hotel．欢迎光临。 16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。 18．The Reception Desk is straight ahead．接待处就在前面。 19．After you， please．你先请。
酒店情景对话(英语·前台·入住)
English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。
前台常用英语100句
酒店总机常用英语及技巧 一、接听外线电话： 2)电话铃响三声接起，中英文清晰报出酒店名称： 早上好，龙轩大酒店。请问有什么可以帮到您！ Good morning, LonSun hotel. How may I assist you ! 2) 转接时，对来电方： 请稍等！Hold on, please ! 3) 电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry, the line is busy , please call back later ! 4) 转入电话无人接时： 电话没人接，您是否需要留宿？ There’s no answer. Would you like to leave a message ? 5) 转入客房电话： A 请问您找哪位？Who would you like to speak to ? B 对不起，没有这个姓名的客人。 Sorry, there’s no guest with that name. C 您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a botel guest? 6) 内容没听清或不确定时： A 请您再说一遍好吗? Would you like to repeat the number ? B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ? 7) 对方拨错号码： 恐怕您拨错了号码，这里是龙轩酒店总机 I’m afraid you dial the wrong number, here is LonSun hotel operator. 8) 外线来电详细问询时； 我将帮您把电话转到问询处； I’ll put you through to the information desk. 9) 来电方需要留言； A 请告诉我您的留言内容； Could you please give me the message , sir /madam? B 请放心，我一定将您的意思转达给X先生/小姐。 谢谢您的来电，再见！ Thank you for calling , I’ll relay the message to X Mr.Mrs, 二、酒店住客的叫醒受理； 10）能告诉我您的姓名和房号吗？ May I have your name and your room number ,please ? 11) 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ? 12) 我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time , sir/madam？ 13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！