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逆向物流中英文资料外文翻译文献

逆向物流中英文资料外文翻译文献
逆向物流中英文资料外文翻译文献

逆向物流中英文资料外文翻译文献

逆向物流中英文资料外文翻译文献

逆向物流回收:客户服务决定因素

一、引言

逆向物流是一个连续的物流过程,通过这一过程,产品从消费者转移到生产者为可能的再利用,回收,再制造或处置(约翰逊,1998)。欧洲逆向物流工作组(REVLOG,2002)描述为“逆向物流过程的计划、实施和控制原材料的流动、在制品库存、成品,从制造、分销或使用点对点的合理处置”。逆向物流的目的是重新恢复材料的价值或妥善处置提供了手段。与逆向物流相反,正向物流专注于从生产者到消费者的货物的流动。

马尔兹和玛兹(1998)提出,正向物流渠道的客户服务是一个多层面的概念,可以包含任何客观的或感性的元素。目标元素对应于基本的客户服务(或硬服务),如库存的可用性,准时交货和订单周期时间可靠性。感知元件(或软服务)是与供应商的反应能力,以应对特定的客户要求,如售后服务和有效处理信息要求。一些学者认识到,客户服务是物流研究和实践中关注的中心问题。逆向物流回收系统开始与消费者完成终端市场。这些系统可以是更多或更少的复杂取决于他们是否具有中间水平,如收集水平,传输水平和处理水平。

消费者在这一逆向物流系统中起着特别重要的作用,因为它们是整个物流链中的第一个环节。没有消费者的参与(通过对可回收材料的分类和处理),该系统将是不可能的。通过提供一个方便的系统,客户服务成为为消费者创造价值的试金石,以及在确保他们参与。

正如最近指出的,大多数的逆向物流领域的研究基本上是描述性的,而不是基于主观的证据,也不是理论基础(吉尔阿尔瓦雷斯等人,2007)。在回收的逆向物流系统,一个缺口仍然是开放的客户服务的主要内容,解释消费者参与选择性收集计划的全面调查。这一分析将提供最重要的客户服务的要素,因此,需要更多的关注和投资的基本信息。

二、逆向物流回收的背景

回收利用是一个资源回收选项,使部分或全部退货材料的使用,通过他们的原始生产者(S)或其他行业(REVLOG,2002)。回收过程基本上包括2个阶段。首先是收集服务阶段,包括所有必要的程序,使可能的进一步处理回收。二是从原材料的收集到原材料的再加工阶段。

一些研究表明,解决回收网络组织的重点在公共网络上,而其他人则描述私人系统。

在第一种情况下,环境问题和垃圾处理立法是逆向物流的主要动因。与这个观念相反是私人的逆向物流网络处理残留或报废的产品,回收经济上更具吸引力。私人处理器资助这些材料的运输以及回收过程本身。因为回收在经济上是可行的,大量的废弃产品(或零件)需要处理。

回收的逆向物流文献还探讨了回收活动的规划和控制(即关于收集,拆卸和处理,以及多少数量,如何,何时何地),可用的信息和通信系统(例如,软件,数据要求),回收的后勤影响,以及实施方案,以增加可回收材料的需求。

三、方法

3.1设置

绿点社会(GDS)是一家民营企业,创建于1997的目标管理综合回收系统包装废弃物管理。目前,GDS是发展这类活动在葡萄牙唯一的公司。GDS基本上是一个逆向物流的聚合与由三控股,代表近200家公司的股东结构。第一次举行的代表包装/进口商,其次是分销和零售贸易,和第三个代表的制造商和包装材料的回收。与国家法律的规定,GDS 的目的是恢复整体包装重量的60%和2011年底回收55%的这种材料。可回收的材料包括玻璃,纸/纸板,轻包装(塑料,金属)和木材。除了这最后一种类型的材料,脱落的系统,通常被称为生态点,允许收集的包装残留物。

在其他欧洲国家的目标管理综合回收系统依赖于共同的环境责任原则。包装和公司财务制度,根据污染者付费原则中的数量和相应的包装材料的重量,俗称绿斑值,调节费必须支付。反过来,包装和进口商收到许可用绿色点标志包装,这表明这些公司将回收责任GDS和目标管理综合回收系统。分配的角色,确保他们的商业范围只卖不可重复使用的包装,通过集成系统。GDS的业务结构不包括直辖市,虽然他们有责任通过合同协议的多材料的收集和整理家庭包装残留。

消费者应该在生态环境中分离和处理他们的包装废弃物。包装制造商通过确保收集家庭包装回收完成循环。GDS的总体任务是逆向供应链管理,财务,保证整个系统的运作。该公司投资的一个主要部分,其年度总收入,以弥补城市带来的额外费用的多材料收集和排序。GDS还分合同运输服务处理包装残留物的回收公司和确保他们接收、储存和回收利用回收材料。

3.2问卷

这项研究结果的数据,来自2006年四月份五月份在结构化的问卷基础上进行的个人访谈。问卷设计考虑了一个广泛的对回收行为的科学审查,对关键要素的访谈GDS在其他欧洲国家进行管理和基准研究(西班牙,意大利,比利时)。问卷包括三个部分。第一节进行了社会经济的调查人口学特征:性别,年龄,学历,婚姻状况,职业,居住类型,房屋所有权和家庭月收入。第2节涉及到11元(包括在早期的研究)中的逆向物流系统特征的客户服务回收:处置收件人(1)位置,垃圾收集(2)频率(3)可至处置收件人,(4)数处置收件人,(5)清洁和维护处置收件人,(6)当地的安全,(7)排空规律,(8)提供的信息,(9)支持和索赔服务,(10)系统是否足够的生活方式,和(11)号的合适的废物原料和类型。一个李克特五点量表评估这些因素,从1 - 很不满意5 - 非常满意。第3节看消费者参与回收计划,并考虑两个问题。第一项措施,自我报告的家庭回收行为(规模:1 - 分离并有选择地丢弃可回收垃圾,0 - 不分离,并有选择地丢弃可回收垃圾)。第二评项估可回收材料的分离和处理的生态点的频率(比例:1 - 从来没有,2 - 有时,3 - 永远)。

3.3样本和数据

研究人群包括生活在法鲁市成人葡萄牙公民。法鲁是阿尔加维的首都,位于葡萄牙南部,包括六个教区,总人口有58 350居民,其最重要的经济活动是旅游业和服务业。从这一人群中,本研究选取了一个随机抽样的267名公民。样本的计算使用的最保守的估计为一个单一的比例(p= 0.5),置信水平为95%和最大误差为6%。本研究采用分层抽样和访谈分布根据教区是常住人口的比例。在每个教区最重要的购物街被选作地点来进行面试。学院学生管理的问卷调查的受访者在这些街道上,与随机选择的受访者,根据一个系统的过程。一份调查问卷被送到第一人称(14岁以上),在一个限定的时间内通过面试官。然后,建立了一个采样间隔5人,以选择其余的受访者,因此,以填补样本阶层定义为每个教区。

3.4数据分析方法

本研究主要采用多元数据分析:探索性因子分析(EFA),验证性因素分析(CFA)和判别分析(DA)。

四、讨论和结论

消费者是一个逆向物流链中最重要、最重要的环节,目的在于回收家用包装物。事

实上,没有消费者的参与和持续合作,这个系统不可能存在。本文探讨了消费者参与的动机的重要性确保可回收的材料可用于回收产业目标管理综合回收系统。通过使用多元统计方法相结合,这项研究表明,提供消费者的便利,以获得更大的参与回收逆向物流系统的重要性。

这项研究还观察到客户服务水平,考虑到它们的相对在促进消费者参与的重要性:硬的水平是相对较软的水平。这一发现也有管理的影响,因为它有助于优先考虑整体的物流需求对于一个更有效的选择性收集系统。虽然回收葡萄牙逆向物流系统的整体组织和性能需要整体改善重要的优先级我们定义的生态点的位置更容易和更方便的人口访问。在这方面,重点应转如可用的支持和索赔服务,更多的回收意识活动,和一般的处理条件向方面(清洁,维护,安全等)。

带有集中处理设施的逆向物流系统(以生态点为例在葡萄牙)更不方便,因为消费者必须下降点运输和存款可回收材料。然而,这些系统也比路边的替代较昂贵的。在路边的方案,是集送货上门,这增加了便利的同时也收集成本和最终系统的整体成本。一个不太昂贵的收集选择是保持生态点并投资于更方便的地点。然而,考虑到硬的客户服务水平的相对重要性为消费者参与的主要因素,提供路边收集的可能性,至少是暂时的,在几个直辖市应考虑。正如这项研究表明,缩短了距离,消费者必须前往到达收集点是最好的方式,以获得更大的参与。对所收集的材料的数量和质量的提高可以弥补路边收集额外征收费用。这是一方面,显然值得进一步调查。

总的来说,这项研究阐明了需要解决所有的客户服务元素。重要限制,但是,是一个事实,样本是小的,从一个单一的城市,作为一个结果,推广的结论需要额外的研究。此外,改善客户服务带来的挑战,其克服需要额外的研究。管理系统的实体必须增加消费者的参与度,而不需要增加消费者的参与度损害系统的经济可行性。因此,一个重要的挑战,这样的反向物流系统需要克服的是要找到最好的方法,使战略成本降到最低收集系统不影响消费者的服务性能。另一个挑战,出现在回收的逆向物流系统是保证市场吸收回收的材料。收集的包装残留物的质量影响系统的性能,因为大多数弄脏材料要么不能再回收,要么会导致返工成本的增加。在这个意义上,应给予更多的支持,以促进新产品的开发利用回收的材料,也是营销活动,目的是提高消费者使用这种材料时的意识。

本文摘译自“国际商业杂志科学和应用管理,2009年4卷1期”

Reverse logistics for recycling: The customer service

Determinants

1 INTRODUCTION

Reverse logistics is the continuous logistic process through which shipped products move from the consumer back to the producer for possible reuse, recycling, remanufacturing or disposal (Johnson, 1998). The European Working Group on Reverse Logistics (RevLog, 2002)describ es reverse logistics as “the process of planning, implementing and controlling the flows of raw materials, in process inventory, and finished goods, from a manufacturing, distribution or usage point to a point of proper disposal”. The purpose of a reverse logistics process is to regain the value of returned materials or provide the means for proper disposal. Forward logistics, in contrast to reverse logistics, focuses on the flow of goods from the producer to the consumer.

As Maltz and Maltz (1998)propose,customer service in the forward logistics channels is a multifaceted concept that can encompass either objective or perceptual elements. Objective elements correspond to basic customer service (or hard service) such as inventory availability, on time delivery and order cycle time reliability. Perceptual elements (or soft service) are those related to the suppliers’ ability to respond to specific customer requests such as after-sale service and effective handling of information requests. Several authors recognize that customer service is an issue of central concern in logistics research and practice .

Reverse logistics systems for recycling begin with the consumer and finishes with the end market. These systems can be more or less complex depending on whether they possess intermediate levels, such as, the collection level, the transfer level and the processing level. Consumers have a particularly important role in this reverse logistics system since they are the first link in the overall logistics chain. Without consumer participation (through the sorting and disposing of recyclable materials), this system would not be possible. By providing a convenient system, customer service becomes the touchstone in creating value for consumers as well as in securing their participation (Turner et al., 1994).

As recently pointed out, most research in the reverse logistics field is essentially descriptive and based on subjective evidence rather than on theoretical bases (Alvarez-Gil et al., 2007). In terms of the reverse logistics systems for recycling, one gap that remains open is the comprehensive investigation of the main elements of customer service that explain the

consumer involvement in selective-collection programs. This analysis would provide fundamental information about the most important customer service elements and, thus, that require more attention and investment.

2 BACKGROUND ON REVERSE LOGISTICS FOR RECYCLING

Recycling is a resources recovery option that enables the use of part or all materials from returned goods, either by their original producer(s) or by other industries (RevLog, 2002). The recycling process essentially encompasses two stages. The first is the collection service stage and includes all the necessary procedures that make recyclables possible for further reprocessing. The second is the reprocessing stage from the collection of materials to the replacement of primary raw materials.

Some of the studies that address the organization of recycling networks focus on public networks, while others describe private systems. In the first case,environmental concerns and waste disposal legislation are the main motivations underlying reverse logistics. Contrary to this notion are private reverse logistics networks that handle residues or end-of-life products in which recycling is economically more attractive. Private processors finance the transportation of these materials as well as the recycling process itself. For recycling to be economically viable, a significant amount of discarded products (or parts) need to be processed.

The reverse logistics literature for recycling also explores the planning and control of recovery activities (i.e., the decisions about what to collect, disassemble and process, and in what quantities, how, when and where), the available information and communication systems (e.g., software, data requirements), the logistical implications of recycling, and the implementation of programs to increase the demand of recyclable materials.

3METHODS

3.1 Setting

The Green Dot Society (GDS) is a private company, created in 1997 with the purpose of managing the Integrated Recovery System of Packaging Waste Management . Currently, GDS is the only company that develops this type of activity in Portugal. GDS is essentially a reverse logistics aggregator with a shareholder structure composed of three holdings that represent almost 200 companies. The first holding represents the packagers/importers, the second represents the distribution and retail trade, and the third represents the manufacturers and recyclers of packaging material. In compliance with national legislation, GDS aims to recover

60% of the overall packaging weight and recycle 55% of this material by the end of 2011. Recyclable materials include glass, paper/cardboard, lightweight packaging (plastic, metal) and wood. With the exception of this last type of material, drop-off systems, often referred to as eco-points, allows for the collection of packaging residues.

As in other European countries, the IRSPWM relies on the principle of shared environmental responsibility. Packers and importers finance the system, based on the polluter-pays principle in which the amount and weight of the corresponding packaging material, commonly known as the green spot value, regulates the fee they must pay. In turn, packers and importers receive permission to mark their packaging with the Green Spot symbol, which shows that these companies transfer their recovery responsibility to GDS and the IRSPWM. The distribution role ensures that their commercial confines only sell non-reusable packaging through the Integrated System. The GDS’s business structure does not include municipalities though they are responsible through contract agreement for the multi-material collection and sorting of household packaging residues.

Consumers should necessarily separate and dispose of their packaging waste at the eco-point. The packaging manufacturers complete the cycle by securing the recycling of collected household packaging. The GDS’s overall mission is to manage the reverse supply chain, finance and guarantee the functioning of the entire system. This corporation invests a major part of its annual overall income to compensate for the additional costs that municipalities incur with multi-material collection and sorting. GDS also sub-contracts transportation services that handle packaging residues for recycling companies and ensures that they receive, store and recycle recovered material.

3.2 Questionnaire

Data of this research result from personal interviews performed in April and May of 2006 based on a structured questionnaire . The questionnaire design took into account an extensive review of scientific on recycling behavior, interviews on key elements of GDS management and benchmark studies carried out in other European countries (Spain, Italy and Belgium). The questionnaire encompasses three sections. Section 1 conducts an inquiry of the socio-demographic characteristics: gender, age, educational qualification, marital status, occupation, residence type, home ownership and family monthly income. Section 2 involves eleven elements (included in the earlier study) characterizing customer service in the reverse logistics system for recycling: (1) location of disposal recipients, (2) frequency of waste

collection, (3) distance to the disposal recipients, (4) number of disposal recipients, (5) cleaning and maintenance of disposal recipients, (6) local safety, (7) emptying regularity, (8) available information, (9) support and claim service, (10) system adequacy to lifestyle, and (11) number and type of suitable waste materials. A Likert five-point scale assesses these elements, ranging from 1–very unsatisfied to 5–very satisfied. Section 3 looks to measure consumer involvement in the recycling program and considers two questions. The first measures the self-reported household recycling behavior (scale: 1 –separates and selectively discards recyclable waste, 0–does not separates and selectively discards recyclable waste). The second evaluates the frequency of separation and disposal of recyclable materials at the eco-points (scale: 1–never, 2–sometimes, 3–always).

3.3 Sample and data

The study population encompassed the adult Portuguese citizens living in Faro city. Faro is the capital of Algarve, located in the southern Portugal, comprehending six parishes. Faro has a total population of 58 350 inhabitants and its most important economic activities are tourism and services. From this population, the study selected a random sample of 267 citizens. The calculation of the sample used the most conservative estimate for a single proportion ( p = 0.5), a confidence level of 95% and a maximum error of 6%. The study used stratified sampling and the distribution of the interviews according to parishes was proportional to the resident population. In each parish the most important shopping street was selected as the location to perform the interviews. College students administered the questionnaires to respondents in those streets, with respondents chosen at random, according to a systematic procedure. A questionnaire was delivered to the first person (older than 14) passing near the interviewer at a defined hour. Then, a sampling interval of 5 people was established in order to select the remaining respondents and, thus, to fill the sample stratum defined to each parish. 3.4Data analysis methods

This study uses the following methods of multivariate data analysis: exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and discriminant analysis (DA).

4 DISCUSSION AND CONCLUSION

Consumers are the foremost and decisive link in a reverse logistics chain that aims to recycle household packaging residues. In fact, without consumers’involvement and continuous collaboration, this system cannot exist. This article explores the importance of consumer motivation to participate in the IRSPWM by ensuring that the recyclable materials are

available for the recycling industries. By using a combination of multivariate statistical methods, this study shows the importance of providing consumer convenience in order to gain greater involvement in reverse logistics systems for recycling.

The study also observes the customer service levels by taking into account their relative importance in fostering consumer involvement: the hard level is relatively more important than the soft level. This finding also has managerial implications since it helps prioritize the overall logistics needs for a more effective selective-collection system. Although the overall organization and performance of the Portuguese reverse logistics system for recycling requires global improvement, an important priority us defining the location of the eco-points in terms of easier and more convenient population access. In establishing this, focus should turn to aspects such as available support and claim service, more recycling awareness campaigns, and general disposal conditions (cleaning, maintenance, safety, etc).

Reverse logistics systems with centralized the disposal facilities (as is the case with the eco-points in Portugal) are more inconvenient because consumers must transport and deposit recyclable materials at drop-off points. However, these systems are also less expensive than the curbside alternative. In curbside schemes, collection is door-to-door, which increases convenience but also collection costs and ultimately the overall cost of the system. A less expensive collection option is to maintain eco-points and invest in more convenient locations. However, considering the relative importance of the hard customer service level as the main determinant of consumer involvement, the possibility of providing curbside collection, at least temporarily and in a few municipalities, should be considered. As this study shows, shortening the distance that consumers have to travel to reach the collection points is the best way to obtain greater involvement. The improvement of the quality and quantity of the collected materials may compensate the additional collection costs of curbside collection. This is as aspect that clearly deserves further investigation.

On the whole, this study clarifies the need to address all customer service elements. An important limitation, however, is the fact that the sample is small and drawn from a single city and, as a consequence, the generalization of the conclusions needs additional research. Furthermore, the improvement of customer service brings challenges whose overcoming requires additional research. Entities that manage the system must weight the need of increasing consumers’ involvement without compromising the system’s economic viability. Therefore, an important challenge that such a reverse logistics system needs to overcome is to find the best way to minimize the strategic costs of the collection system without affecting consumer service performance. Another challenge that arises in the reverse logistics systems

for recycling is to guarantee that the market absorbs the recycled materials. The quality of collected packaging residues affects the performance of the system because most soiled materials either cannot be further recycled or may lead to increased reprocessing costs. In this sense, additional support should be given to research that promotes the development of new products using recycled materials and also marketing campaigns that aim to increase consumer awareness in using such materials.

物流外文文献翻译(DOC)

外文文献原稿和译文 原稿 Logistics from the English word "logistics", the original intent of the military logistics support, in the second side after World War II has been widely used in the economic field. Logistics Management Association of the United States is defined as the logistics, "Logistics is to meet the needs of consumers of raw materials, intermediate products, final products and related information to the consumer from the beginning to the effective flow and storage, implementation and control of the process of . " Logistics consists of four key components: the real flow, real storage, and management to coordinate the flow of information. The primary function of logistics is to create time and space effectiveness of the effectiveness of the main ways to overcome the space through the storage distance. Third-party logistics in the logistics channel services provided by brokers, middlemen in the form of the contract within a certain period of time required to provide logistics services in whole or in part. Is a third-party logistics companies for the external customer management, control and operation of the provision of logistics services company. According to statistics, currently used in Europe the proportion of third-party logistics services for 76 percent, the United States is about 58%, and the demand is still growing; 24 percent in Europe and the United States 33% of non-third-party logistics service users are actively considering the use of third-party logistics services. As a third-party logistics to improve the speed of material flow, warehousing costs and financial savings in the cost effective means of passers-by, has become increasingly attracted great attention.

企业物流外包外文翻译文献

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