最新酒店前厅服务英语口语情景对话

Dialogue A

Individual clients check in(散客入住)

G=客人R:=接待员

R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?

下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？

G：Yes, I’d like to check-in .please.

我要登记住宿。

R：Certainly, Madam. May I have you name, please?

好的，小姐。能告诉我您的姓名吗？

G：I’m Christine.Nolan

我叫克莉丝汀?诺兰

R：Do you have a reservation, Ms. Nolan?

诺兰小姐，请问您预定了房间吗？

G：Yes, form today.

是的，预定了。从今晚开始。

R：OK, Ms .Nolan, please show me your passport.

好的，诺兰小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）

R：（扫描客人证件后双手归还客人）

R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?

请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？

G：Yes.

是的

R：Print out the registration form?

打印住宿登记表。

（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）

R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash?

您住一天，押金是￥1500，请问您是刷卡还是付现金呢？

G：By Credit Card.

刷卡。

R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?

好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）

G：Yes.

有密码

R：OK, please input the password. 好的，请您输一下密码。

R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.

这是给你刷的￥1500的预授权，请您在POS单上签字确认.

R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）

R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.

早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。

G：OK.

好的。

R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.

您的房间号码是1018，这是您的房卡。行李生将为您提行李并为您带路。

G：OK.

好的。

Dialogue B

Complaint(处理投诉)

C=Front Office Clerk 前台服务员G=Guest 客人

C：Good evening, Front Office. Can I help you?

晚上好，这里是前台。有什么可以为您效劳？

G：This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. .

我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。

C：May I know what’s the matter?

请问有什么问题吗？

G：The room is too noisy and my husband was woken up several times by the noise the baggage！

I didn’t expect such things would happen in your hotel.

房间非常的！我没料到你们酒店会发生这样的事情。

C：I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait

a moment.(after a while)。We do apologize for the inconvenience.

很抱歉有这种事情，史蒂文森小姐。我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。

G：That fine. Thank you.

好吧，谢谢您。

C：You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key.

My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.

不客气，史蒂文森太太。这是为您新更换的房间1728的房卡。我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。

Dialogue C

Check out

R：Good morning, sir .can I help you?

早上好先生，有什么可以帮到您？

G：Morning .l would like to check out.

早上好，我想办理退房。

R：Certainly. Can I have your name and room number?

好的！您可以告诉我您的名字和房间号码吗？

G：Thomas Dickson in Room 1218

托马斯.迪克逊房间号码是1218.

R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.

一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。。。这是您的账单请您核对一下。

G：Sorry, l am not clear about this item.

不好意思，我对这项消费表示不理解。

R：Oh. This is for the phone calls you made from your room.

这是您从房间内拨打的电话账单。

G：But I didn’t make any calls.

但是我并没有拨打任何电话。

R: Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.

请您稍等一下我查一下。非常抱歉，是我们的失误，我立即从账单中扣除此项收费。G: It seems correct now .Can I pay by credit card?

现在看起来账单是正确的了。

R : Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.

好的，先生。我们将会取消您之前刷的预授权再重新收取您的费用。

G: Yes.

好的

R : Have a nice day! We hope to see you again!

好的！先生。祝您有愉快的一天，我们期待能再次见到您！

酒店前厅服务英语口语情景对话

Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.

商务英语口语情景对话大全

英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.

大学英语口语考试情景对话

Study English (1.1) A: Oh, hey, you look so worried, what's wrong? B: Um... Well, in fact, it's about my English. A: English? Is there something wrong with your English? B: Yes.Although I am always working hard in my English. I can't get a good mark in the test. A: That's why you are so upset? B: I think so. A: Well, guy, could you listen to my opinions? B: Of course. A: First, you should be absorbed in the class and summarize the main point what the teacher says... B:Yes,I do,But sometimes I can't keep up with teacher, A: Hey, listen to me.You don't need to write down all the things.When you are listening,just write down the long point and only the important parts. B:OK, and what? A:Secondly, you must be abiding and as soon as you meet a problem, go ahead to have the teacher to solve.Only if you do this, you can make it. B: Oh, I will take it from now on and thank you very much. A: That's all right. Likes and dislikes (1.3) A: Do you have any hobbies?What are they? B: I'm interested in reading or other relaxing sports. A: How do you spend your spare time? B: I usually read some books or do so some sports. A: What kind of book you are interested in? B: My favorite books are those of detectives. A: Well, those books are really good.I like them too.Do you think you are introverted or extroverted? B: In fact, I wouldn't call myself extroverted. Sometime I enjoy being by myself very much. But other times, I like sharing activities with others too, especially during these past few years. A: What kind of sports do you like? B: I like almost all sports, and I enjoy both playing and watching.I specially like tennis and mountain climbing. A: What kind of personality do you think you have? B: Well, I approach things very enthusiastically. I reckon, and I don't like to leave anything half-done. It makes me nervous—I can't concentrate on anything else until the first thing is finished. A:Really?Maybe I should learn from you. Oh, I remember I have something to do after a while, so I must say goodbye to you. B:OK, see you next time.

酒店英语情景对话

酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。

酒店前厅个性化服务

酒店前厅个性化服务 酒店前厅不仅是对外服务的窗口、酒店信息中枢，还是酒店给宾客留下第一印象和离店前最后印象的地方。酒店前厅服务的好坏直接影响着宾客满意度和忠诚度。因此，做好酒店前厅服务创新是赢得宾客心的捷径。 一、前厅服务应对特殊天气的措施 特殊天气比如大风、大雾、冰雹、暴雪等，会对宾客的行程造成影响，同时也会影响酒店前厅服务环境。为回避经营风险，协助宾客合理安排行程，前厅可以启动如下特殊天气服务预案： 1、在酒店大厅醒目位置不间断播放机场、高速公路的开放及关闭情况，以及市 内交通管制措施等。 2、客人在退房时，要及时提醒宾客天气状况可能对宾客出行的影响。 3、根据不同天气状况做好应对措施，如防滑、租借物品等服务。 4、做好宾客因天气变化而产生的交办事宜。 二、前厅设置百宝箱（医药箱） 前厅是宾客进出酒店的门户，在进出酒店时，他们会有很多的服务需求，但很多酒店前厅因缺少相应的物品和服务设计，往往无能为力，错过了为宾客提供惊喜服务的良机。甚至很多时候，面对宾客开口的需求显得措手不及。酒店应在总结宾客需求的基础上，在前厅设置一个百宝箱，为个性化服务提供物质方面的支持。百宝箱内存放的要有常见的药品、办公用品、女士用品、服务用品等。比如药品，要常备速效救心丸、风油精、创可贴等，一旦遇到宾客心脏病突发、蚊虫叮咬、手指划破等情况，可及时提供相应帮助。不同酒店客源不同、气候条件不同，对常用药品的需求也不尽相同，前厅部可根据情况确定药品种类。

其他物品也要在总结对客服务需求的基础上，不断增加种类，方便对客服务。百宝箱要设立专门的台账，及时补充使用物品，并时时关注宾客新的需求，不断添加物品，为宾客提供更多的个性化服务。 三、离店的投诉宾客、常客和贵宾客人 酒店前厅服务是为投诉宾客创造满意、为常客和贵宾提供特别关注的最后机会。前厅不仅要认真倾听投诉宾客的意见和处理投诉，还要在处理好投诉的基础上，真诚地表示出对宾客的歉意。为投诉宾客提供水果和矿泉水就是开展弥补服务的一种方式。对于常客和贵宾，酒店前厅是道别和加深印象的时机。对于他们在路途上的需求不要漠不关心，应主动提供，让他们在回程的路上记住酒店温馨到位的服务，为下一次的抵临创造条件。 四、特殊宾客的安排 针对宾客的差别，前台服务人员在房间安排上要给予不同的关注。 1.投诉的宾客 酒店在接受宾客投诉时一般会表现出高度重视，保证立即整改，下一次宾客入住时不再出现类似的情况。但很多酒店的口头承诺“保证”只是应付宾客的手段。宾客离店了，酒店并没有研究如何整改，或者认为一些意见仅仅是此宾客的特殊需求，并没有记入客户档案。等投诉客人再次入住酒店时，酒店早把上次的保证忘到脑后，并没有采取有效措施落实上次的保证，会引发客人再次投诉，或会让客人对酒店十分失望而不再次入住。

英语口语情景对话(有用的英语场景对话)

英语口语情景对话 一、祝愿、祝贺和应答（Good wishes, congratulations and responses） 1.- Well done and congratulations to you. - Thanks very much. 2.- I hope you‘ll succeed in everything. - So do I. 3.- I wish you success. - Thank you. 4.- We send you our best wishes. - Thank you very much. 5.- Happy new year ! - Happy new year! (The same to you.) 6.- A merry Christmas to you. - Thank you. 7.- I hope you‘ll have a good time. - Thank you. 8.- Happy birthday! - Thank you. 二、邀请和应答（Invitations and responses） 1.- Would you like to come to the party? - Oh yes, thank you. 2.- I hope you can come to the dance next Saturday. - I‘m sorry, but I can‘t. 3.- Will you go dancing with us? - Of course. I‘ll be glad to. 4.- Will you come to our English Evening? - Yes, thank you. 5.- Would you please give us a talk on English Learning? - OK. When? 6.- You and your friends must come over to my house and see mooncakes. - OK. Thank you very much. 三、表示同意和不同意（Expressing agreement and disagreement） 1.- I think the shop is closed at this time of day. - No, I think it‘s open. 2.- I think foreign languages are more interesting than science. - I really can‘t agree with you. I prefer science. 3.- I think I shall read a book instead. - Good idea. That‘s much better than watching a bad TV Programme. 4.- I don‘t think that it‘s true. He‘s always telling strange stories. - I know. But this time I can‘t decide if he is right or not.

英语口语三人情景对话

英语口语 Jack: Good morning .sir .what can I do for you?琳达:早上好。先生。我能为你做什么呢? Robbie: Good morning .My name is Robbie Stewart. And this is Alex Pappas. 罗比:早上好。我的名字是罗比·斯图尔特。这是亚历克斯·帕帕斯。 Alex: Hi .Good morning. Yesterday we found dog named Gemma.亚历克斯:你好。早上好。昨天我们发现这只名叫Gemma的狗。 Robbie: We have thought many ways to find it is host, but we don't succeed ultimately. 罗比:我们认为许多方法来发现它的主人,但我们不能成功最终。 Jack: Oh, wait a while. You know I must make a record in terms of rule. 琳达:噢,等一会儿。你知道我必须做一个记录。 Robbie: No problem. 罗比:没问题。 Jack: OK .Your name will do Mr. Stewart. Then, please tell me your address? 琳达:好的。你的名字将会做什么,Stewart先生。那么,请告诉我你的地址吗? Robbie: 46 Linden Street, Riverdale. 罗比:林登街46,Riverdale。 Jack: Where did you find the dog? 琳达:你在什么地方找到这条狗的? Alex: Speak exactly , not we found her . It's she found us in Robbie `s house. 亚历克斯:讲到底,不是我们发现她。这是她发现我们在罗比是房子。 Jack: Have you tried calling the number on the collar? 琳达:你试着打领子上的号码吗? Robbie: Yes, but the number is no longer in service . So we only call for you. 罗比:是的,但是号码也不再服务。所以我们只有你的电话。 Jack: And there is no address on the dog tag? 琳达:并没有地址在狗身上的标签? Alex: There is no other information. 亚历克斯:没有其他信息。 Jack: No ID number. Without that, it is hard to find her host.

酒店情景英语对话LIST

Remark n.陈述、言语Nerve n.神经 Realization n.实现Operation n.经营 Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发 Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性 smart α.活泼的、精明的appearance n.外表 good manners 彬彬有礼adaptability n.适应性figure n.数字 settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚 financial α.财政的、财经的satisfaction n.满意

Reservation n.保留、预定 Suite n.套房 Roman α.罗马的 Presidential α.总统的 Confirm υ.进一步确定、证实Discount n.折扣 Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用charge υ.收费 reservationist n.预订处值班员deluxe n.豪华 list n.表、目录、名单 rate n.价格等级 flight n.飞行、航班conference n.会议 guarantee υ.保证 check n.支票 Doorman. 门卫人员 Tag n.标签 registration n.登记、注册receptionist n.接待员 bellman n.应接员 prefer v.喜欢 recommend v.推荐、介绍、建议tiring a.使疲劳的

最全大学英语口语情景对话

口语对话 1 赶时髦(go after fashion) A: Fashion show is around the corner, I’m so excited! 时装表演即将来临，我很兴奋！ B: Are there any good!这有什么好的！ A: I didn't see anything wrong with the clothes; they looked pretty nice to me. I think you don’t like it! Why?我没看出衣服有任何问题；在我看来它们都很不错。我觉得你不喜欢！为什么？ B: It was dumb. I think it's stupid for women to wear clothes like that. 这是愚蠢的。我认为女人们穿成那样是很愚蠢的。 A: The benevolent see benevolence and the wise see wisdom. 仁者见仁，智者见智。B: Do you really think people can wear that stuff and walk around the streets? 你真的认为人们可以穿那种东西走在街上？ A: Yes, I do. At least, some people certainly can. They wear high-fashion clothes to show off their sense of style and wealth. 是的，我这样认为。至少，有人一定会。他们穿着时尚的衣服展示他们的时尚感和财富。 B: Well. I still think they're dumb. It makes more sense to spend the money on more practical purposes.我仍然认为他们是愚蠢的。把更多的钱花在更有意义的地方比较实际。 A: So you think it's bad if I wear it?所以你认为我穿成这样很不好吗？ B: If you wear it I must speak nice! 如果你穿成这样我一定说它很好看！ A: I know you will say that.我就知道你会这样说。 B: Only you know me!知我者非你莫属！

酒店情景对话(英语·前台·入住)

English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。

前厅部一个服务案例的启示

前厅部一个服务案例的启示 我们的服务质量往往是通过接待客人的过程才显现出来。 某天下午六点钟左右，总台来了三位客人，当客人提出要开特价房时，接待员很礼貌地告诉客人“对不起，先生，这种房间已售完，您看其它的房间可以吗？”话未说完，客人就不高兴了“怎么会没有呢，是不是你们骗我”，这时接待员耐心地向客人解释： “先生，我们这种房间数量是有限的，每天只是推出十几间房做为特价出售，今天是周末，要这种房的客人比较多，一般到了下午这个时候已售完了，假如您提前打电话跟我们预订，我们就可以帮您留出来，不过，您这次的房价我可以按贵宾的优惠给您打折，您看怎么样？”客人有些犹豫，但另外两位同伴已经不耐烦地说道： “不住这里了，到××宾馆去，那里肯定有”，不过这位客人似乎对接待员的一番话有点心动，对他的同伴说： “难得小姐这么热情地接待，就住这里算了，不过，说实在的，我最主要的还是觉得你们宾馆客房电话特别安静，没有乱打或骚扰的电话。”听完客人这么一说，我恍然大悟，原来不只是前台接待员留下了客人，还有总机接线员的服务给客人留下了好印象。 的确、宾馆总机接线员除了认真做好日常接线工作外，在客房电话控制上下了不少功夫，完全杜绝了那种扰人清梦的骚扰电话，她们的工作也得到了客人肯定。当客人办完入住手续后，我由衷的为接线员的优质服务而喝彩。这个案例也从另一个侧面说明我们的服务质量和宾馆形象是一个综合的整体，任何一个环节上出现差错或疏忽，都将直接影响到宾馆的经营效果，这就要求我们每个岗位都要以出色的工作直接或间接给客人提供优质的服务。酒店总台案例分析 一客人自称业内人士，于 2005年3月20日凌晨1：08分散客入住酒店，20日中午12：00需退房，可该客人到退房时间未退房，总台也没有可联系上该客人的方式，故把房间当

小学英语口语情景对话

小学英语口语情景对话 Company number：【WTUT-WT88Y-W8BBGB-BWYTT-19998】

小学英语口语情景对话情景一 模板对话： Is this your football Yes, it is. Thank you. May I use it Please! Sure! No! it isn't. It is my hat. Here you are. Thank you very much. 对话一： Robbie, is this your football Yes it is. Thank you. Is this your hat, Robby Yes it is. thank you . 对话二： Is this your nice cake Yes it is. May I use it Please! thank you. Is this your ink bottle Yes it is. May I use it Sure. 对话三： Is this your hat, Mr White No! it isn't. Is this your football No! it isn't. 对话四： Is this your hat Yes it is. It is my hat. Here you are.

Thank you very much! Is this your glass No it isn't It is my glass. Here you are. Thank you very much! 情景二 模板对话： What's this It's a cake. What's that It's an orange. Are you hungry Oh! nice. May I have some Excuse me! Is that your apple May I have it 对话一： What's this Edda It's a cake. What's that It's an orange. 对话二： Edda! are you hungry Yes, what's this It's a cake. Oh! nice. 对话三： Mom, What's this It's a melon. May I have some Of course. 对话四： Excuse me, Is that your apple May I have it Please!

有关交通的英语口语情景对话

有关交通的英语口语情景对话 Part One: Expressions 1.Can't you see there's a line?你没有看到有一条线吗? 2. You haven't taken the bus before?你以前没有坐过公车? 3. Besides, you should let old people on first.除此之外，你该让老人先上(车)。 4. Excuse me, how do I get to Wall Street?打扰一下，去华尔街怎么走? 5. You should be able to find it from there.在那儿你就可以找到了。 6. Let the people off the train before you get on.乘坐火车先下后上。 7. It's faster than taking the bus or the subway.这比坐公车或搭地铁快。 8. Can I help you?有什么可以效劳吗? 9. Would you like a window or an aisle seat?你要靠窗的还是靠过道的座位? 10. I want an aisle seat.我要一个靠过道的座位。 Part Two Dialogues 1. Buses 坐公车 A: Hey, buddy, can't you see there's a line?B: Oh, sorry. I didn't know. A: What? You haven't taken the bus before?B: No, I'm afraid not. A: Well, you have to wait in line like everyone else. Besides, you should let old people on first.B: Sorry. A: It's all right. Where are you going?B: I wanted to see the White House. A: Oh, well you don't want this bus, anyway. It goes to Georgetown.B: Oh, no. A: It's all right, though. Just get off at the next stop and catch the 79A.B: Oh, well thank you very much. A: You're welcome. A: 嘿，朋友，你没看到有一条线吗?B: 哦，对不起。我不知道。 A: 什么?你以前没有坐过公车吗? B: 没有，恐怕我真没有。 A: 那么，你必须和其他人一样排队等候。而且，你应该让老人先上(车)。B: 很抱歉。 A: 没什么了。你去哪里? B: 我想去瞧瞧白宫。 A: 哦，可是，你不用坐这趟公车的。这车是开往乔治敦的。B: 噢，糟糕。 A: 不过也没关系。可以在下一站下车改坐79A.B: 噢，好的，很感谢你。 A: 不客气。 2. Subways & Urban Railways地铁和市区铁路 A: Excuse me, how do I get to Wall Street? B: Take the A train south to the Liberty Ave. stop. You should be able to find it from there. A: I'm sorry, but how do I know the subway train is going south? B: The southbound A trains say Brooklyn. A: O.K., so it's this one? B: Yeah. Hey? What are you doing? Let the people off the train before you get on. A: Oh, sorry. B: Jeez. Tourists. A: 打扰一下，请问去华尔街怎么走? B: 坐往南开的A 列车到自由大街站。在那儿你就可以找到了。 A: 抱歉。我如何知道地铁是往南开的呢?B: 往南开的A列地铁上写着“布鲁克林”。 A: 噢，所以就是这列了。B: 对了。嘿，你在干什么?坐车先下后上。 A: 噢，抱歉。B: 天哪，这些游客。 3. Taxicabs 出租车 A: Oh, no. We're going to be late for the meeting.

英语口语情景对话40篇

英语口语情景对话40篇

Telephone Calls A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you? B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available. B: No problem. A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799. A: I'm sorry. I didn't quite catch that, could you please repeat the number? B: No problem, my office number is 635-8799. Tell her to ask for extension 31. A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct? B: Yes, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much. Memos A: I have been waiting here in the conference room for ten minutes already, what