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terminology 酒店专业术语

TERMINOLOGY 酒店专业术语

A:

Adjoining Rooms: Two separate rooms with a common wall. 相邻房间

Advance Deposit : Payment inadvance on an account prior to the guest`s arrival in order to assure

a room.being held after 6:00pm and guarantee reservation. 预收定金Allowance : A reduction in the guest`s bill(folio) resulting from either unsatisfactory service or

a posting error. 调账

Arrival Time: The day a guest is expected to register with the hotel.预抵日期

Ambulatory Room: Room especially equipped for wheelchair patients. 残疾人房

ASAP : As Soon As Possible 尽快

Average Room Rate : The average number of dollars derived from the sale of rooms This is calculated by dividing total room revenue by the vumber of room sold.The

rate should be net rate exclusive breakfast and room surcharges. 平均房价Availability: Denotes a conditional status of rooms .SPACK A V AILABLE means a room can be obtained through reservation or registration. 出租率

B:

Back to Back: This is when one group is brought into the hotel just as another group is ready to depart 预抵和预离是同一间房

Blocked : A reservation for which a specific room has been reserved. 所房

Bucket Check : Verification that information on registration cards is identical to information of the computer. 挂牢

Booked : Reservations can only be accepted for a group or convention still holding open room blocks. 预定

C:

Call Accounting : Computer system that tracks guest telephone calls. 电话计费系统Cancellation Number : Number given to a customer who is canceling a guaranteed reservation.The number appears on the Computer Screen when a reservation is cancelled.

删除预定号码

Check In : Refer to C/I. The formalitics attendant to arrival at a hotel including signing of registration card. 办理入住

Chcek In Time : Hotel standard check in time is 14:00 ?

Check Out : Refer to C/O. The formalities attendant to departure of the guest and the settlement of the account. 退房

Check Out Time: Hotel standard check out time is 12:00noon.Only Priority Club Reward member entitled late check out till 14:00. the latest check out time is 16:00

which should approved by the hotel management.An late check out is

approved, must be noted in the departure time field. 退房时间