《听力教程》2 第二版 第1单元 听力文本及答案

Unit 1

Section One Tactics for Listening

Part 1 Phonetics-Stress, Intonation and Accent

1.We haven’t got any in dark blue.

2.We can’t make it at nine tomorrow.

3.My telephone number is not 65031609.

4.I don’t like the black jumper.

5.He won’t come by the 7:30 train.

(The word or digit in bold has the most stress)

Exercise:

1. a

2. b

3. a

4. b

5. b

Part 2 Listening and Note-talking

Driving Carefully

Drive carefully and slowly when pedestrians are about, particularly in crowded shopping streets, when you see a bus stopped, or near a parked mobile shop. Watch out for pedestrians coming from behind parked or stopped vehicles, or from other places where you might not be able to see them.

Three out of four pedestrians killed or seriously injured are either under fifteen or over sixty. The young and elderly may not judge speeds very well, and may step into the road when you do not expect them. Give them, and the infirm, or blind, or disabled people, plenty of time to cross the road.

Drive slowly near schools, and look out for children getting on or off school buses. Stop when signalled to do so by a school crossing patrol showing a Stop-Children sign. Be careful near a parked ice-cream van—children are more interested in ice-cream then in traffic.

When coming to a zebra crossing. Be ready to slow down or stop to let people cross. You must give way once they have stepped onto a crossing. Signal to other drivers that you mean to slow down or stop. Give yourself more time to slow down or stop on wet or icy roads. Never overtake just before a zebra crossing.

Exercise A:

1.Drive carefully and slowly when pedestrians are about.

2.Three out of four pedestrians killed are either under fifteen or over sixty.

3.Be careful near a parked ice-cream van—children are more interested in ice-cream

than in traffic.

4.When coming to a zebra crossing, be ready to slow down or stop to let people

cross.

5.You must give way once they have stepped onto a crossing.

Exercise B:

Driving Carefully

I. Look out for pedestrians

A.Drive carefully at crowded shopping streets.

B.Drive carefully near a bus stop.

C.Drive carefully near a parked mobile shop.

II. Look out for the young, the old and the disabled

A.Three out of four pedestrians killed or seriously injured are either under

fifteen or over sixty.

B.The young and the elderly may not judge speeds very well.

C.Give them, and the infirm, or blind, or disabled people, plenty of time to

cross the road.

III. Look out for children

A.Stop at a Stop—Children sign

B.Drive slowly near a parked ice-cream van

IV. Coming to a zebra crossing

A.Slow down or stop to let people cross.

B.Signal to other drivers that you mean to slow down or stop.

C.Never overtake just before a zebra crossing.

Section Two Listening Comprehension

Part 1 Dialogues

Dialogue 1 Making Arrangements

Mum: Hello.

Tessa: Hi, Mum. It’s me. How are you?

Mum: Oh, I’m fine, Tessa. I except you’re phoning to find out how the

arrangements for your party are going?

Tessa: Yes. Tha t’s right. You know, it’s really good of you and Dad to make all the arrangements while I’m away. I really don’t know what I’d do without you! Mum: Oh, there is not that much to do really. In fact, your father and I are quite enjoying it

Tessa: Good. So how are thing going?

Mum: Well, let’s see. I’ve already hired the hall, so that’s OK.

Tessa: Have you found anyone to do the disco yet?

Mum: No, not yet, dear.

Tessa: Well, do you think you could do that soon, Mum? It might not be easy. What about the equipment?

Mum: Well, we’re having the sound system and records delivered by a local company next week.

Tessa: Good. That should be all right. What about the bar?

Mum: That’s all under control. We’re having the drinks delivered next week. Tessa: Great! Have you organised the food? Are you cooking it?

Mum: What, for 70 people? You must be joking! No, I think I’ll have it done by the caterers* in the village.

Tessa: You’ll do that soon, won’t you? They’ll need a bit of notice.

Mum: Mmm. Of course. Now, I had the invitations printed last week. The stationer’s did them, but I haven’t had time to send them yet…

Tessa: Oh, Mum, but the party’s in ten days! Send them soon, will you, or we’ll have no guests!

Mum: Yes, I’m sorry, dear. Look, I’ll phone everyone too. I’ve been so busy with all the arrangements…

Dialogue 2 Fast Food Survey

A: Excuse me, do you mind answering a few questions?

B: No.

A: Um firstly, do you ever eat fast food.

B: Yes, yes, I do.

A: What kind of fast food do you normally eat?

B: Oh, er you know, burgers, sandwiches, well sometimes like a pizza or, you know, kebabs*.

A: Oh, right. And how often do you eat fast food? Every day, more than once a week or less than once a week?

B: Er, well Monday to Friday when I’m working er, yeah ever y day, um but not…not usually at the weekends.

A: And what time of day do you eat fast food?

B: Well, at work as I said, you know at lunchtime, um you know, I sort of go out and get a burger or sandwich. Sometimes, you know, if, if I’m going out and I’ve no time to cook in the evenings then I’ll, I’ll send out for a pizza.

A: Oh, right. Do you only eat it as a main meal or do you snack between meals? B: No, only as a main meal, you know lunch or, or in the evening.

A: And what do you think of fast food? Which statements do you think are true?

Um, either“It’s convenient”

B: Oh, definitely. I mean, that’s sort of the main reason that I eat it.

A: Right. How about “It tastes good”?

B: Yeah. Um, I mean, not as good as food like in a, in a good restaurant, but it’s not bad.

A: “It’s good for you”?

B: No. Sort of eating quickly and standing up. It’s sort of bad for you. The food itself isn’t very good for you, you know there’s not enough greens, um you know, vegetables or salad.

A: Mm. How about “It’s an expensive way of eating”? What do you think of that? B: Oh, yes it is, er but you’re paying for the convenience, you know the speed of it.

Er, well, I certainly think that it’s cheaper than you know cooking your own food.

A: Er, and what about lastly“It creates litter.” Do you think that’s true?

B: Yes, yes, it does. Only I, I always put mine in a you know in a litter bin, but er unfortunately a lot of people don’t, um but in the packaging there is a lot of paper involved and plastic and sometimes polystyrene*.

Exercise B:

It is convenient and fast, thought it doesn’t taste as good as food in good a restaurant. However it is bad to one’s health because there are not enough vegetables. It is also quite an expensive way of eating, but you’re paying for the convenience. And it creates litter because in the packaging there is a lot of paper, plastic and sometimes polystyrene involved.

Part 2 Passages

Passage 1 Snack

It’s 3:15 in the afternoon and half the office just stepped out* for a coffee break. Your eyelids are starting to close and 7-11 is just around the corner. A soda or a bag of chips would be just the thing to perk you up*. So you, too, go out for an afternoon snack.

Sometimes we eat simply because everyone else is doing it. Other times we eat when we feel tired, bored or depressed. Snacking for the wrong reasons can lead to overeating and unhealthy diet.

Of course, there are times when our bodies really need extra energy. Here are four

tips to keep your snacking on the right track.

1. Know why you’re eating. Using food to change your feelings can be a dangerous habit. An order of French fries might distract* you from feeling sad for a while, but it’s only a temporary cure. Once the fries are gone, the problem is still there. If you’re feeling lonely, don’t reach into the refrigerator. Call a friend. If you’re feeling stressed, take a 10-minute walk.

2. Find a healthy pick-me-up*. If you’re truly hungry, a healthy snack can give you the boost of energy you need. If you like fresh foods, bring a small bag of tomatoes or apples slices to work whit you. To tame your sweet tooth, try a handful of dried fruit. A serving of nuts can be a perfect pick-me-up. They have the right combination of nutrients to give you the energy you need. But wait until you’re hungry to find something to eat. Plan ahead and bring something healthy whit you.

3. Eat just one serving. Don’t open up a whole box of crackers and start munching away. Instead, pull out just one serving and put away the box.

4. Think of snacks as mini-meals. Eating small, healthy snack can keep you from stuffing yourself at the next meal. Instead of eating three big meals each day, split them into four or five mini-meals. You may actually eat less food overall.

Use these tips to help you plan snacks ahead of time. The next time you have a snack attack, tame your hunger the healthy way.

Exercise A:

a soda or a bag of chips; a piece of cake; a sandwich; a small bag of tomatoes; a small bag of apple slices; a serving of nuts; a glass of low-fat-milk; a serving of crackers, etc.

Exercise B:

1. A

2. D

3. B

4. C

5. D

6. B

7. C

8. A Exercise C:

1. A soda or a bag of chips would be just the thing to perk you up.

2. Using food to change your feeling can be a dangerous habit.

3. If you’re feeling lonely, don’t reach into the refrigerator. Call a friend.

4. A serving of nuts can be a perfect pick- me-up.

5. Eating small, healthy snacks can keep you from stuffing yourself at the next meal. Part 3 News

News Item 1

The Japanese electronic giant Sony has slashed its annual earnings forecast again. It’s expected to report an annual operating loss of almost three billion dollars. The company had previously forecast a profit of to billion dollars. If confirmed, this would be Sony’s first loss in 14 years, the second only since the company was listed on the Tokyo stock exchange in 1958. Like other Japanese exporters, Sony is taking a beating from the global slump. The yen’s appreciation also means less profit—as the company gets 80 percent of its sales from overseas.

Exercise A:

This news item is about Sony’s first loss in 14 years.

Exercise B:

1. F

2. F

3. T

4. F 4. T

News Item 2

World Trade Organization ministers are meeting in Montreal*, Canada. The trade ministers have been debating the issue of reducing import taxes and government aid for certain services, especially farming. Major agricultural exporters like the United States, Australia and Brazil want all import duties cut to an average of 25%. Importers such as the European Unions, Japan and some developing countries say import taxes should be cut by some reasonable percentage based on the country. The United States and European Unions are under pressure to reach a farming agreement that other WTO members can support. The WTO is also divided on the issue of providing necessary drugs to poor countries.

Exercise A:

This news item is about a world trade organization meeting on reducing taxes and government aid for certain services.

Exercise B:

The trade ministers have been debating the issue of reducing import taxes and government aid for certain services, especially farming. Major agricultural exporters like the United States, Australia and Brazil want all import duties cut to an average of 25%. Importers such as the European Unions, Japan and some developing countries say import taxes should be cut by some reasonable percentage based on the country.

News Item 3

Russian gas could soon be flowing back into Europe. A spokesman for Naftogaz, the Ukrainian state energy company, told the BBC that Ukraine would accept the presence of Russian monitors as part of a broader EU mission to check the volume of Russian gas entering and exiting Ukraine. This appeared on Thursday night to be the key demand from Moscow, the condition on which Gazprom, the Russian giant, would agree to turn on the tap. But, even if the deal is accepted by all sides and gas flows to Europe resume, there are still difficult negotiations ahead on the underlying issue that caused the switch-off in the first place: how much Ukraine should pay Russia for the gas it consumes, and how much Russia should pay Ukraine in return, in transit fees. Until that issue is resolved, this crisis is far from settled.

Exercise A:

This news item is about the crisis between Russia and Ukraine in terms of gas supply.

Exercise B:

1. Ukraine would allow Russian monitors to check the volume of Russian gas entering and exiting Ukraine.

2. Russia would give the key demand on Thursday night.

3. Yes, Ukraine would accept the deal.

4. The underlying issue was how much Ukraine should pay Russia for the gas it consumes, and how much Russia should pay Ukraine in return, in transit fees.

5. No, it isn’t. Until that issue is resolved, this crisis is far from settled.

Section Three Oral Work

How long can anyone live in Germany without a purchase of either a cold stein *of beer or a clock? It didn’t take long for the beer, but my search for just the right clock took a few years.

In my search I found a cuckoo clock, an old French Tic-Tac clock, and a gold time piece giving the precise time anywhere in the world. Than came the grandmother clock with the lovely crystal panes*—but still no chiming grandfather clock.

Suddenly I received a phone call from a friend. She knew a man whose mother had to move out of her home and furniture was being sold. She asked whether I was interested in a very old clock.

I made the trip into the countryside and found a small German home with lovely flower gardens.

The family greeted me as a long-lost friend. We had coffee and apple cakes and then we headed for the attic.

I knew the minute I saw him—the old grandfather. Surely he would be expensive!

I said, “Yes!”

We returned to our coffee and I asked the big q uestion. “How much?”

I paid 45 German Marks in cash, one large can of peaches, a pound of coffee, and

a box of Lipton Tea.

Section Four Supplementary Exercises

Passage 1 World sight day

An estimated 135 million people have low vision. 40 to 50 million others cannot see at all. Healthy experts warm that the number of blind people will increase sharply as the world population grows, and grows older. They say the number of blind people could almost double by 2020.

Yet the World Healthy Organization says that in eight out of ten cases, blindness can be cured or avoided. October the ninth was World Sight Day. A campaign called vision 2020 released* materials to help government and health workers develop national plans to prevent blindness.

Vision 2020 is a joint effort of the WHO and International Agency for the Prevention of Blindness. The goal is to end prevention blindness by 2020. The campaign targets four main causes.

Cataracts cause the lens of the eye to become cloudy. In most of Africa and Asia, cataracts cause at least half the cases of blindness that can be cured. A simple

operation can remove cataracts*.

Trachoma* is an infectious disease spread person-to-person and by insects. Trachoma causes about 15 percent of all cases of blindness. Most of the cases are in Africa. The disease can be treated with antibiotic medicines and an operation to correct the damage.

The disease known as river blindness is also found mostly in Africa. Flies spread the infection. A yearly treatment of the drug Mectizan can control the disease.

Finally, a lack of vitamin A as a result of poor nutrition is the leading cause of preventable blindness in children.

Vision 2020 says that every five seconds another person in the world goes blind. Most blind people live in developing, nations. India has at least nine million. About six million are in China, and seven million in Africa. Officials estimate that the world economy loses about 28,000 million dollars each year from curable blindness.

A resolution passed by the World Health Assembly in May urges all governments to develop national plans to prevent blindness.

Exercise A:

1. The world Sight Day is on October the ninth.

2. The World Health Organization says in eight out of ten cases, blindness can be

cured or avoided.

3. A campaign called Vision 2020 aims at the prevention of blindness.

4. The blindness that can be cured or avoided mostly occurs in developing nations. Exercise B:

1. Name: Cataracts

Treatment: A simple operation can remove cataracts.

2. Name: Trachoma

Treatment: Antibiotic medicines and an operation can correct the damage.

3. Name: River blindness

Treatment: The drug Mectizan can control the disease.

4. Malnutrition leads to a lack of vitamin A.

Treatment: Food and medicine with ample vitamin A can cure the disease. Exercise C:

Your opinion

Directions: Listen to the passage again and give your opinion on the following topics. “Most blind people live in developing nations. About six million are in China.”

1. What part of area in China do you think most blind people live?

2. What suggestions could you put forward to prevent blindness?

Passage 2 Tips to Healthy Eating and Physical Activity Breakfast fills your “empty tank”to get you going after a long night without food. And it can help you do better in school. Easy-to-prepare breakfasts include cold cereal with fruit and low-fat milk, whole-wheat toast with peanut butter, yogurt *with fruit,

whole-grain waffles or even last night’s pizza!

It’s easy to fit physical activities into your daily routine. Wa lk, bike or jog to see friends. Take a 10-minute activity break every hour while you read, do homework or watch TV. Climb stairs instead of taking an escalator or elevator. Try to do these things for a total of 30 minutes every day.

Snacks are a great way to refuel. Choose snacks from different food groups—a glass of low-fat milk and a few graham* crackers, an apple or celery sticks with peanut butter and raisins*, or some dry cereal. If you eat smart at other meals, cookies, chips and candy are OK for occasional snacking.

Vigorous work-outs*—when you’re breathing hard and sweating—help your heart pump better, give you more energy and help you look and feel best. Start with a warm-up that stretches your muscles. Include 20 minutes of aerobic activity, such as running, jogging, or dancing. Follow up with activities that help make you stronger such as push-ups or lifting weights. Then cool down with more stretching and deep breathing.

Being active is much more fun with friends or family. Encourage others to join you and plan one special physical activity event, like a bike ride or hiking, with a group each week.

You don’t have to give up foods like hamburgers, French fries and ice cream to eat healthy. You just have to be smart about how often and how much of them you eat. Your body needs nutrients like protein*, carbohydrates*, fat and many different vitamins and minerals such as vitamins C and A, iron and calcium* from a variety of foods. Balancing food choices from the Food Guide Pyramid and checking out the Nutrition Facts panel on food labels will help you get all these nutrients.

Eat more grains, fruits and vegetables. These foods give you carbohydrates for energy, plus vitamins, minerals and fiber. Besides, they taste good! Try breads such as whole-wheat, bagels* and pita*. Spaghetti and oatmeal are also in the grain group.

Bananas, strawberries and melons are some great tasting fruits. Try vegetables raw, on a sandwich or salad.

A healthy eating style is like a puzzle with many parts. Each part—or food—is different. Some foods may have more fat, sugar or salt while others may have more vitamins or fiber. There is a place for all these foods. What makes a diet good or bad is how foods fit together. Balancing your choices is important. Fit in a higher-fat food, like pepperoni* pizza, at dinner by choosing lower-fat foods at other meals. And don’t forget about moderation. If two pieces of pizza fill you up, you don’t need a third. Exercise A:

People should eat natural foods which do not contain chemical additives and which have not been affected by chemical fertilizers widely used in farming today. Eat more grain fruits and vegetables.

To keep fit, you should do regular physical exercise every day, such as running, jogging, dancing or riding a bike, etc.

Exercise B:

1. B

2. C

3. D

4. A

5. A

6. D

7. B

8. D

Exercise C:

1. Breakfast fills your “empty tank” to get you going after a long night without food and it can help you do better in school.

2. Walking, biking or jogging is easy to fit into your daily routine.

3. You must be smart about how often and how much of them you eat.

4. Grains, fruits and vegetables give you carbohydrates for energy, plus vitamins, minerals and fiber.

5. To make a good diet you should fit foods together and balance your choices.

英语听力教程 第三版 学生用书2 单词

Kindergarten: a school or class for young children, usually four to six years old, that prepares them for Nursery school: a school for very young children, usually 3 to 5 years of age Coo: speak gently and lovely wedding: the act or ceremony of becoming married Bride: a woman who has just been married or is about to be married relationship: Pick up: stop for and take or bring(person) along with one a romantic or sexual involvement Stability: steadiness, the state of being not likely to separate, break down or fall apart Discipline: strict control to enforce obedience; punishment / control, train, punish Lenient: merciful, not severe in disciplining, punishing, judging, ect. Spare the rod, spoil the child: a child who is not punished will become undisciplined and unruly. Harsh: unpleasant, unkind, cruel or more severe than is necessary Foldaway: that can be folded together for easy storage.Detached: not connected, separate Blind: anything that keeps out light, as a window shade or shutter. Estate: landed property; individually owned piece of land containing a residence. Sink:any of various basins, as in a kitchen or laundry, connected with a drainpipe and usually, with Appliance: a device or machine for performing a specific task, esp. one that is worked mechanically Property: a building or area of land, or both together Mortgage: an agreement that allows you to borrow money from or similar organization, Tenant: a person who pays rent for the use of land or a building Counselor: someone who is paid to listen to people’s problems and provide support and advice. Make the grade: succeed; reach the necessary standard quit: stop (doing something) and leave Goody-goody: a person who likes to appear faultless in behavior so as to please others, not because Emblazon: decorate something with a design, a symbol or words so that people will notice it easily Go to pieces: lose the ability to think or act clearly because of fear, sorrow, ect. Potter about: do things or move without hurrying, especially when you are doing something that Plough through: make slow progress through something difficult or boring especially a book Small hours: the early morning hours just after midnight.Regulate: make work at a certain speed Well-rounded: complete; well-planned for proper balance Abstruse:deep; hard to understand Compulsory: required; obligatory; that must be done Be cut out for: be fitted for; be suited for Burn one’s bridges: destroy all means of going back, so that one must go forward Segregation: separation; isolation; the policy or practice of compelling racial groups or people of Dispel: scatter or drive away; cause to disappear Cohort: a group of people who share a common feature or aspect of behavior High-flyer: a person who has the desire and the ability to be very successful in their job or their Flunk: fail to reach the required standard in (an exam, test, or course of study) Career: the general course of a person’s working life. Client: a person who buys goods or services Personnel: the department of a company or organization that deals with its employees when they need Make a fortune: earn a great amount of money, possessions, etc. Torture: severe pain or suffering caused in the mind or body Shift: a group of workers who take turns with one or more other groups Teamwork: the ability of a group of people to work together effectively Survey: a general examination or study (of conditions, opinions, etc.), especially carried out by Cross-section: a part or group that is typicalor representative of the whole Brainstorming: a way of making a group of people all think about sth at the same time, often in order

听力教程第二版第二册Unit_5答案

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Unit5 Section One Tactics for Listening
Part2 listening and Note-taking Reading
B: When should a child start learning to read and write? This is one of the questions I am most frequently asked. There is no hard and fast rule, for no two are alike, and it would be wrong to set a time when all should start being taught the ins and outs of reading letters to form words.
If a three-year-old wants to read (or even a two-year-old for that matter), the child deserves to be given every encouragement. The fact that he or she might later be "bored" when joining a class of non-readers at infant school is the teacher's affair. It is up to the teacher to see that such a child is given more advanced reading material.
Similarly, the child who still cannot read by the time he goes to junior school at the age of seven should be given every help by teachers and parents alike. They should make certain that he is not dyslexic*. If he is, specialist help should immediately be sought.
Although parents should be careful not to force youngsters aged two to five to learn to read (if badly done it could put them off reading for life) there is no harm in preparing them for simple recognition of letters by labelling various items in their room. For instance, by a nice piece
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听力教程第三版Unit4施心远学生用书答案

Unit 4 Section One Tactics for Listening Part 1 Phonetics Stress, Intonation and Accent Script Listen to some short conversations. Has the second speaker finished talking? Tick the right box. 1. A: Excuse me. Could you tell me where the secretary’s off ice is, please? B: Yes. It’s up the stairs, then turn left, …↗ 2. A: Excuse me. Can you tell me where the toilets are? B: Yes, they’re at the top of the stairs. ↘ 3. A: What did you do after work yesterday? B: Ah, well, I went for a drink in the pub opposite the carpark. ↘ 4. A: What did you do after work yesterday? B: Oh, I ran into Jane and Tom, …↗ 5. A: Excuse me, can you tell me how the machine works? B: Certainly. Erm, first of all you adjust the height of the stool, and then put four 10-pence pieces there, ... ↗ 6. A: Excuse me, can you tell me how the machine works? B: Yes. You put 30 pence in the slot and take the ticket out here. ↘Key Part 2 Listening and Note-Taking Frog Legs Script A. Listen to some sentences and fill in the blanks with the missing words. 1. Many Asian cultures have included frog legs in their diets for centuries. 2. By 1977 the French government banned commercial hunting of its own amphibians. 3. Indian scientists have describ ed as “disastrous” the rate at which frogs are disappearing from the rice fields and wetlands. 4. The United States imported more than 6.5 million pounds of frozen frog meat each year between 1981 and 1984.

施心远听力教程1(第三版)第三单元文本及答案

Unit 3 Talking about People Section 1 Tactics for Listening Part 1 Phonetics A. Listen and repeat 1. A: Where were you at one o’clock? B: At one o’clock? At my mother’s. 2. A: Let’s ask him to let us go. B: He won’t let us go. 3. A: I saw them together. B: Where did you see them? B. Complete the following short dialogue as you listen to the tape. Pay special attention to the weak forms, link-ups and contractions. Friend: Hi, Linda. I hear you and John got married (l)last month. Linda: Yeah, we did, (smiling) Three weeks (2) ago. Friend: Well, congratulations! Linda: Thank you. Friend: Did you (3) have a big wedding? Linda: No, we got (4) married at City Hall. We didn’t want to spend very much because (5) we’re saving to buy a house. Friend: Where did you (6) have the reception? Linda: Oh- we (7) didn’t have a reception. We just (8) invited a few friends over for drinks afterwards. Friend: What (9) did you wear? Linda: Just a skirt and blouse. Friend: Oh! Linda: And John wore a (10) jacket and jeans. Friend: Where did you (11) go for your honeymoon? Linda: We (12) didn’t have a honeymoon. We went back to work the next day. Ah, here comes (13) my bus. Friend: Listen. (14) I’d love to help celebrate. Why don’t you two (15) come over for a drink next week? Linda: Sure. We’d love to. (16) I’ll talk to John and (17) call you Monday. Friend: Great. See you (18) next week. Linda: Bye. Part 2 Listening and Note-taking Bob: Look at that, Angela. True-Value is going to sell hi-fi’s for 72.64 pounds. I’m going to buy one. We can save at least 20 pounds.

《英语听力教程4》答案及原文

Unit 1 Shopping and Banking Oline Part I Getting ready B. Keys: 1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid C. Keys: 1 : the site 2 : merchant, addresses/phone numbers/call up 3 : strict safety measures Part II Net shopping under fire A. Keys: 1 : delivery, delivery 2 : delivery charges 3 : personal information, 87% 4 : returning goods, 47% 5 : order, 35%, dispatch, 87% 6 : money back, two B. Keys: 1 : convenience 2 : choice 3 : obstacles 4 : complete trust 5 : build consummers' trust 6 : mature 7 : payment 8 : service Part III Banking at home A. Keys: 1 : limited opening hours 2 : Online banking services 3 : getting current information on products 4 : ing questions to the bank 5 : competing for customers 6 : having no computers at home B. Keys: 1 : It is banking through the Internet. 2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep. 3 : Banks most want to keep people who are young, well-educated, and have good incomes. Part IV More about the topic: Secret of Good Customer Service B. Keys: English Good Customer Service(Harrods) 1 : in a pleasant environment 2 : Second to none 3 : different customers, take a look at everything, alternatives, come to sales assistants 4 : first contact with the customer American Good Customer Service(Saks) 1 : human side, family, occasions in life, a partnership 2 : repeat business, sales Par t V Do you know…? Keys: 1 : c 2 : a、b、c 3 : a、b、c 4 : c 5 : c 6 : b Tape script Part I Getting ready C. Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since

英语听力教程第三版(张民伦主编)Unit-8-The-Sound-of-Music听力原文

英语听力教程第三版(张民伦主编)Unit-8-The-Sound-of-Musi c听力原文

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