组织行为学第一章题库
Organizational Behavior, 15e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?
1) ________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
Explanation: B) Managers are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. They make decisions, allocate resources, and get work done by other people.
Page Ref: 5, 6
LO: 2
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the factors influencing individual decision making in organizations
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
Explanation: B) Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
Explanation: E) The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, or resolving conflicts among members. Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
Learning Outcome: Discuss the factors influencing individual decision making in organizations
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay, before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
Answer: A
Explanation: A) To ensure things are going as they should, management must monitor the organization's performance and compare it with previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function.
Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
5) Which of the following functions do managers undertake as part of planning functions?
A) defining an organization's goals
B) implementing strategies for achieving goals
C) executing plans to integrate activities
D) accomplishing goals of a project
E) employing strategies to coordinate tasks
Answer: A
Explanation: A) The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities.
Page Ref: 6
LO: 2
Difficulty: Easy
Quest. Category: Concept
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________.
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Answer: B
Explanation: B) According to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature.
Page Ref: 6, 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
Explanation: A) A leadership role comprises hiring, training, motivating, and disciplining employees. Page Ref: 6, 7
LO: 2
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Summarize the major theories of and approaches to leadership
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator
Answer: C
Explanation: C) The liaison role involves maintaining a network of contacts who provide favors and information.
Page Ref: 6, 7
LO: 2
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?
A) figurehead
B) leader
C) symbol head
D) monitor
E) spokesperson
Answer: D
Explanation: D) According to Mintzberg's classification of managerial roles, the monitor role comprises collecting information from external organizations and institutions, typically by scanning the news media, talking with other people to learn about changes in the public's tastes, what competitors may be planning, and so forth.
Page Ref: 7
LO: 2
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Discuss the factors influencing individual decision making in organizations
information received from outsiders or from other employees to members of the organization.
A) entrepreneur
B) resource allocator
C) spokesperson
D) leader
E) disseminator
Answer: E
Explanation: E) According to Mintzberg's classification of managerial roles, the role of a disseminator is to transmit information received from outsiders or from other employees to members of the organization.
Page Ref: 6,7
LO: 2
Difficulty: Easy
Quest. Category: Concept
11) The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and one which serves as an expert in the organization's industry.
A) spokesperson
B) disturbance handler
C) entrepreneur
D) leader
E) liaison
Answer: A
Explanation: A) According to Mintzberg's classification of managerial roles, the role of a spokesperson is to transmit information to outsiders about an organization's plans, policies, actions, and results and one which serves as an expert in the organization's industry.
Page Ref: 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
12) According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.
A) spokesperson
B) disturbance handler
C) entrepreneur
D) resource allocator
E) negotiator
Answer: C
Explanation: C) According to Mintzberg's classification of managerial roles, an entrepreneur searches the organization and its environment for opportunities and initiates projects to bring about change. Page Ref: 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
approve significant organizational decisions and assign human, physical, and monetary assets.
A) disseminator
B) liaison
C) entrepreneur
D) resource allocator
E) entrepreneur
Answer: D
Explanation: D) According to Mintzberg's classification of managerial roles, the role of a resource allocator is to make or approve significant organizational decisions and assign human, physical, and monetary assets.
Page Ref: 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the factors influencing individual decision making in organizations
14) According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?
A) monitor
B) disseminator
C) spokesperson
D) entrepreneur
E) liaison
Answer: E
Explanation: E) According to Mintzberg's classification of managerial roles, the role of a liaison is a kind of interpersonal role which involves maintaining a network of outside contacts who provide favors and information.
Page Ref: 6, 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
15) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role?
A) negotiator
B) disseminator
C) liaison
D) spokesperson
E) monitor
Answer: A
Explanation: A) According to Mintzberg's classification of managerial roles, the role of a negotiator is a kind of decisional role which involves representing the organization at major negotiations.
Page Ref: 7, 8
LO: 2
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the factors influencing individual decision making in organizations
16) The role of a ________ is a type of informational role according to Mintzberg's classification of managerial roles.
A) figurehead
B) disseminator
C) liaison
D) entrepreneur
E) negotiator
Answer: B
Explanation: B) According to Mintzberg's classification of managerial roles, the role of a disseminator is a type of informational role which involves transmitting information received from outsiders or from other employees to members of the organization.
Page Ref: 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
17) Which of the following is true of technical skills?
A) They can be learned only through formal education.
B) They encompass the ability to apply specialized knowledge.
C) They are not required at all kinds of jobs.
D) They are monopolized by professionals.
E) They comprise the ability to understand and motivate people.
Answer: B
Explanation: B) Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job. Page Ref: 8
LO: 2
Difficulty: Easy
Quest. Category: Concept
18) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________ .
A) human skills
B) technical skills
C) conceptual skills
D) cognitive skills
E) analytical skills
Answer: A
Explanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as human skills. Managers get things done through other people, and it is crucial for them to have good human skills.
Page Ref: 8
LO: 2
Difficulty: Easy
Quest. Category: Concept
19) Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. She has the knowledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation?
A) Melissa had no prior experience in research and development.
B) Melissa had weak interpersonal and networking skills to run the project.
C) Melissa focused on the results her team achieved rather than how they achieved those results.
D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy.
E) Melissa had a diverse network of contacts established from her previous job.
Answer: B
Explanation: B) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. Since managers get things done through other people, they must have good human skills. Though Melissa had substantial knowledge about the issue of global warming, her weak interpersonal and networking skills explain why she was unable to lead the public relations team efficiently. Melissa having no prior experience in research and development plays no role in explaining why she was unable to lead the public relations team. Melissa focusing on the results her team achieved rather than how they achieved them does not indicate her underperformance in any way. In addition, Melissa not being up-to-date about the feasibility of using different modes of renewable energy indicates a lack of theoretical knowledge and not the inability to lead a public relations team. Melissa having a diverse network of contacts established from her previous job works against the situation because it would actually help Melissa in her job.
Page Ref: 8
LO: 2
AACSB: Reflective Thinking
Difficulty: Hard
Quest. Category: Critical Thinking
Learning Outcome: Define organizational behavior and identify the variables associated with its study 20) Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks?
A) human skills
B) interpersonal skills
C) conceptual skills
D) communication skills
E) interactive skills
Answer: C
Explanation: C) Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. The ability to integrate new ideas with existing processes and innovate on the job are also crucial conceptual skills for today's managers.
Page Ref: 8
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
that Jessica would be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Laura's argument?
A) Gaining the support of corporate giants would comprise a large part of the job.
B) Jessica will need to prepare extensive reports about the issue of climate change.
C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy.
D) Jessica had negligible experience in research and development.
E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable energy.
Answer: A
Explanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. Gaining the support of corporate giants being a large part of the public relations job would require strong networking and interpersonal skills, which according to Laura, Jessica has. This would strengthen Laura's argument. The task of preparing extensive reports does not involve any networking skills and thus would not in any way strengthen Laura's argument. Giving presentations to environmental experts would require Laura to have in-depth knowledge of global warming and does not involve networking skills. Jessica having negligible experience in research and development and weak analytical skills to solve problems associated with implementing options of renewable energy does not require networking skills, and thus, does not strengthen Laura's argument.
Page Ref: 8
LO: 2
AACSB: Reflective Thinking
Difficulty: Hard
Quest. Category: Critical Thinking
Learning Outcome: Define organizational behavior and identify the variables associated with its study
that Jessica would be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument?
A) Jessica was unable to fare well in the written test which analyzed her conceptual skills.
B) Jessica listened intently to the interviewers' questions before answering them.
C) Jessica was unable to communicate clearly why she was right for the job.
D) Jessica was very friendly and courteous with the receptionist while greeting her.
E) Jessica was high on confidence about getting the job because of her strong networking skills. Answer: C
Explanation: C) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. If Jessica was unable to communicate clearly why she was right for the job, it weakens Laura's argument that Jessica has strong interpersonal skills. Jessica being unable to fare well in the written test which analyzed her conceptual skills does not indicate Jessica's networking skills, and thus does not weaken Laura's argument. Jessica listening intently to the interviewers' questions before answering them and greeting the receptionist indicates that she had good interpersonal skills. This strengthens Laura's argument. Jessica being high on confidence about getting the job because of her strong networking skills is irrelevant to the argument.
Page Ref: 8
LO: 2
AACSB: Reflective Thinking
Difficulty: Hard
Quest. Category: Critical Thinking
Learning Outcome: Define organizational behavior and identify the variables associated with its study 23) According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks?
A) motivating
B) socializing
C) decision making
D) training
E) politicking
Answer: C
Explanation: C) Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human resource management, and networking. Activities in traditional management involved decision making, planning, and controlling.
Page Ref: 8
LO: 2
Difficulty: Easy
Quest. Category: Concept
24) According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization.
A) networking
B) decision making
C) planning
D) controlling
E) staffing
Answer: A
Explanation: A) According to Fred Luthans and his associates' study of 450 managers, networking made the largest contribution to the success of managers in terms of speed of promotion within their organization. Human resource management activities made the least relative contribution
Page Ref: 8, 9
LO: 2
Difficulty: Easy
Quest. Category: Concept
25) According to Fred Luthans and his associates, managers which are involved in networking activities are most likely to undertake which of the following?
A) planning
B) decision making
C) controlling
D) politicking
E) staffing
Answer: D
Explanation: D) Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication,human resource management, and networking. Networking activities are comprised of socializing, politicking, and interacting with outsiders.
Page Ref: 8
LO: 2
Difficulty: Easy
Quest. Category: Concept
26) Which of the following best defines organizational behavior?
A) It involves the study of groups of people coming together for collective bargaining.
B) It involves the study of what people do in a company and how it affects the company's output.
C) It involves analyzing different people in an industry with independent profit-centered motives.
D) It involves developing exclusively the knowledge of managers and senior -level employees.
E) It is a field which is not influenced by factors in the external world.
Answer: B
Explanation: B) Organizational behavior refers to the study of what people do in an organization and how their behavior affects the organization's performance.
Page Ref: 10
LO: 3
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
27) Which of the following determinants of behavior does organizational behavior study?
A) profits
B) job satisfaction
C) perks
D) individuals
E) collective bargaining
Answer: D
Explanation: D) Organizational behavior studies the three determinants of behavior in organizations. These are comprised of individuals, groups, and structure. In addition, OB applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.
Page Ref: 10
LO: 3
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study 28) Which of the following does systematic study use to look at relationships to attribute causes and effects?
A) intuitive data
B) feelings
C) scientific data
D) instinct
E) premonition
Answer: C
Explanation: C) Systematic study looks at relationships to attribute causes and effects, and bases the conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.
Page Ref: 11
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
29) Which of the following is true of systematic study?
A) It attributes causes and effects based on intuition.
B) It involves supporting decisions based on gut feelings.
C) It analyzes relationships based on previous experiences.
D) It involves analyzing relationships based on scientific data.
E) It involves taking action based on instinct.
Answer: D
Explanation: D) Systematic study looks at relationships to attribute causes and effects, and bases the conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.
Page Ref: 11
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
30) In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________.
A) common sense
B) direct observation
C) systematic study
D) speculation
E) organizational theory
Answer: C
Explanation: C) To make good OB decisions it is important to use evidence to supplement intuition and experience. Evidence should come through systematic study, which involves looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.
Page Ref: 11
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study 31) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitute aspects of ________ study.
A) organizational
B) intuitive
C) theoretical
D) systematic
E) case-based
Answer: D
Explanation: D) Systematic study means looking at relationships, attempting to attribute causes and effects, and basing the conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.
Page Ref: 11
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
32) ________ refers to basing managerial decisions on the best available scientific proof.
A) Emergency management
B) Personal knowledge management
C) Property management
D) Evidence-based management
E) Knowledge management
Answer: D
Explanation: D) The basing of managerial decisions on the best available scientific evidence can be termed as evidence-based management.
Page Ref: 11
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
33) ________ refers to a gut feeling not necessarily supported by research.
A) Intuition
B) Reasoning
C) Rationality
D) Logic
E) Inference
Answer: A
Explanation: A) A gut feeling not necessarily supported by research is known as intuition.
Page Ref: 11
LO: 4
Difficulty: Easy
Quest. Category: Concept
34) ________ seeks to measure, explain, and sometimes change the behavior of humans and other animals.
A) Meteorology
B) Theology
C) Epistemology
D) Lexicology
E) Psychology
Answer: E
Explanation: E) Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals. Those who have contributed and continue to add to the knowledge of OB are learning theorists, personality theorists, counseling psychologists, and, most important, industrial and organizational psychologists.
Page Ref: 14
LO: 5
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study 35) Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another?
A) social psychology
B) cosmology
C) parapsychology
D) lexicology
E) eschatology
Answer: A
Explanation: A) Social psychology, generally considered a branch of psychology, blends concepts from both psychology and sociology to focus on peoples' influence on one another. One major study area is change which involves how to implement it and how to reduce barriers to its acceptance.
Page Ref: 14
LO: 5
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
36) Which of the following is a difference between sociology and psychology?
A) Sociology studies humans and animals whereas psychology focuses exclusively on humans.
B) Sociology studies people in relation to their social culture whereas psychology focuses on the individual.
C) Sociology incorporates research from social sciences, philosophy, and natural sciences; psychology does not.
D) Sociology uses various methods of empirical investigation whereas psychology uses limited critical analyses.
E) Sociology uses only qualitative techniques whereas psychology uses both qualitative and quantitative techniques.
Answer: B
Explanation: B) While psychology focuses on the individual, sociology studies people in relation to their social environment or culture.
Page Ref: 14
LO: 5
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
37) ________ is the study of societies to learn about human beings and their activities.
A) Anthropology
B) Deontology
C) Epistemology
D) Agnotology
E) Dysteleology
Answer: A
Explanation: A) Anthropology is the study of societies to learn about human beings and their activities.
Page Ref: 14
LO: 5
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study 38) Which of the following fields of study is most likely to involve studying organizational culture, formal organization theory and structure?
A) sociology
B) deontology
C) epistemology
D) agnotology
E) dysteleology
Answer: A
Explanation: A) Sociologists study organizational culture, formal organization theory and structure, organizational technology, communications, power, and conflict.
Page Ref: 14
LO: 5
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
39) Austin Reed is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.
A) psychology
B) anthropology
C) political science
D) entomology
E) archaeology
Answer: A
Explanation: A) Because Austin's study focuses on the causes of individual job satisfaction, he is most likely conducting the study through the department of psychology. Psychology is defined as a the science which seeks to measure, explain, and sometimes change the behavior of humans and it focuses on the individual.
Page Ref: 14
LO: 5
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Describe the components of human resource practices
40) You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.Which faculty member is most likely to furnish information about personality, learning, and motivation?
A) sociology
B) psychology
C) anthropology
D) political science
E) industrial engineering
Answer: B
Explanation: B) Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals. Psychology's focus on the individual has led to contributions in the areas of learning, personality, emotions, motivational forces, and more.
Page Ref: 14
LO: 5
AACSB: Analytic Skills
Difficulty: Easy
Quest. Category: Application
Learning Outcome: Define organizational behavior and identify the variables associated with its study
41) Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how
________ contributes to OB.
A) anthropology
B) psychology
C) archaeology
D) political science
E) corporate strategy
Answer: A
Explanation: A) Myriam is an anthropologist. Much of our current understanding of organizational culture, organizational environments, and differences among national cultures is a result of the work of anthropologists or those using their methods.
Page Ref: 14
LO: 5
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Define organizational behavior and identify the variables associated with its study
42) Which of the following is true of contingency variables?
A) They refer to situational factors that moderate the relationship between two or more variables.
B) They make simple, accurate, and sweeping generalizations about concepts in organizational behavior.
C) They indicate that everyone is motivated by money and financial perks.
D) They refer to scientific factors which are based on universal truths.
E) They remain constant irrespective of any change in the environment.
Answer: A
Explanation: A) Contingency variables refer to situational factors that moderate the relationship between two or more variables.
Page Ref: 15
LO: 6
Difficulty: Easy
Quest. Category: Concept
43) Raymond Mayer is conducting a study on discrimination against campaign activists based on gender. In his study, he noted that male executives who visited Indonesian villages to promote the use of renewable energy received a highly positive response. In contrast, women who visited the same villages, received an antagonistic response from them. However, Mayer stated that his findings only applied to villages. In this study, the presence of a village is considered a ________ variable.
A) global
B) general
C) dependent
D) non-reactive
E) contingency
Answer: E
Explanation: E) Contingency variables are variables that moderate the relationship between two or more variables. For example, an OB study can say x leads to y, but only under conditions specified in z. Humans are unpredictable in nature and thus, all organizational behavior studies must have contingency variables.
Page Ref: 15
LO: 6
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Define organizational behavior and identify the variables associated with its study
44) ________ variables are variables that moderate the relationship between two or more variables.
A) Global
B) General
C) Dependent
D) Non-reactive
E) Contingency
Answer: E
Explanation: E) Contingency variables are variables that moderate the relationship between two or more variables. For example, an OB study can say x leads to y, but only under conditions specified in z. Humans are unpredictable in nature and thus, all organizational behavior studies must have contingency variables.
Page Ref: 15
LO: 6
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
45) Which of the following is a result of globalization?
A) organizations being bound by national borders
B) lower production of goods in developing nations
C) highly homogeneous workforce
D) shared social value among all cultures
E) jobs moving to nations with low-cost labor
Answer: E
Explanation: E) In a global economy, jobs tend to flow where lower costs give businesses a comparative advantage, though labor groups, politicians, and local community leaders see the exporting of jobs as undermining the job market at home.
Page Ref: 17
LO: 7
AACSB: Dynamics of the Global Economy
Difficulty: Easy
Quest. Category: Concept
46) Managers who oversee the movement of jobs to countries with low-cost labor are most likely to
________.
A) provide poor customer service
B) face opposition from labor groups
C) manage a culturally homogeneous workforce
D) operate in niche markets
E) lose competitive advantage by exporting jobs
Answer: B
Explanation: B) In a global economy, jobs tend to flow where lower costs give businesses a comparative advantage, though labor groups, politicians, and local community leaders see the exporting of jobs as undermining the job market at home. Managers face the difficult task of balancing the interests of their organization with their responsibilities to the communities in which they operate. Page Ref: 17
LO: 7
AACSB: Dynamics of the Global Economy
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Explain the effects of power and political behavior on organizations
47) Josh Wallace, a sales executive, has recently been promoted to the position of sales manager at Synergy Corporation Bank. He has in the past gained a strong track record of making the highest number of sales in his branch. During his first few months as a manager, he regularly appreciated and acknowledged the team's efforts because he knew that it was the driving force behind high performance. However, the company has recently expressed its dissatisfaction with Josh's team as it has consistently failed to meet the sales targets of the branch. Which of the following, if true, would best explain this situation?
A) The bank had an existing list of contacts which was shared with the team.
B) The team was allotted areas with families from high income groups.
C) There has been a sharp rise in the country's citizens' purchasing power.
D) Josh had prior experience in leading large sales teams.
E) The team was motivated by extrinsic factors instead of intrinsic factors.
Answer: E
Explanation: E) While working with people from different cultures, it is important to understand that what motivates one may not motivate another. In addition, one's communication style may be straightforward and open, which others may find uncomfortable and threatening. To work effectively with people from different cultures, one needs to understand how their culture, geography, and religion have shaped them and how to adapt one's management style to their differences. The team being motivated by extrinsic factors instead of intrinsic factors which Josh used explains why Josh's team was not motivated enough to perform well. If the bank had an existing list of contacts which was shared with the team would work against the argument because it would, to an extent, help the team perform well. In addition, the team being allotted areas with families from high income groups, a sharp rise in the country's citizens' purchasing power, and Josh having had prior experience in leading large sales teams are all likely to help the team perform well and do not explain why they failed consistently to meet the sales targets of the branch.
Page Ref: 17
LO: 7
AACSB: Reflective Thinking
Difficulty: Hard
Quest. Category: Critical Thinking
Learning Outcome: Discuss the influence of culture on organizational behavior
48) Gould Furniture is one of the leading furniture companies in Indonesia. In the past, the company had
a homogeneous workforce of Indonesian employees. The company is desperate to cut operating and manufacturing costs and hence is considering outsourcing part of the manufacturing process to low-cost Taiwan. However, local community leaders across the country are opposing this decision strongly. They believe that exporting jobs to other countries is detrimental to their country in every way possible. Which of the following, if true, is the flaw in the local community leaders' opinion?
A) The country has one of the lowest rates of employment in Asia.
B) Over 85 percent of Indonesia's revenue comes from agriculture.
C) The furniture market contributes to 20 percent of deforestation in the country.
D) The government of Indonesia provides substantial subsidies to start-up companies.
E) Gould Furniture has alliances with local furniture companies in Taiwan.
Answer: C
Explanation: C) In a global economy, jobs tend to flow where lower costs give businesses a comparative advantage, though labor groups, politicians, and local community leaders see the exporting of jobs as undermining the job market at home. Managers face the difficult task of balancing the interests of their organization with their responsibilities to the communities in which they operate. In this scenario, the furniture market contributing to 20 percent of deforestation in the country is a flaw in the local community leaders' opinion because exporting jobs to other countries would prevent deforestation in their country. The country having one of the lowest rates of employment in Asia strengthens the local community leaders' opinion. 85 percent of Indonesia's revenue coming from agriculture and the government of Indonesia providing substantial subsidies to start-up companies is irrelevant to the argument about exporting jobs being detrimental to the development of the country. Gould Furniture having alliances with local furniture companies in Taiwan weakens the local community leaders' opinion.
Page Ref: 17
LO: 7
AACSB: Reflective Thinking
Difficulty: Hard
Quest. Category: Critical Thinking
Learning Outcome: Describe the nature of conflict and the negotiation process
49) ________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
A) Workforce associability
B) Workforce diversity
C) Cultural similarity
D) Organizational congruity
E) Operational homogeneity
Answer: B
Explanation: B) Workforce diversity refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
Page Ref: 18
LO: 7
AACSB: Multicultural and Diversity
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define diversity and describe the effects of diversity in the workforce
组织行为学题库
《组织行为学》综合复习资料 一、名词解释 1.组织行为学： 2.知觉： 3.沟通： 4.群体： 5.气质： 二、简答题 1．社会人假设的主要观点和管理方式是什么？ 2. 动机与行为的关系是什么？ 3. 气质对组织管理工作的重要意义是什么？ 4. 影响从众行为的因素有哪些？ 5. 霍桑试验中，为什么试验组和对照组的生产效率都提高？ 6. 性格与气质的关系是什么？ 7. 根据角色（维护角色、任务角色）将群体分类，并说明如何这些群体的管理？ 8. 保健因素和激励因素的区别是什么？ 9. 分析能力、知识和技能的关系是什么？ 10. 中国的传统文化对于理解企业员工组织承诺的影响是什么？ 11. 精神激励应注意哪些问题？ 12. 正式组织与非正式组织的关系是什么？ 13. 社会知觉的种类有哪些？ 14. 社会惰化的原因是什么？ 15. 群体规范的功能是什么？ 16. 成就需要与工作绩效的关系是什么？
《组织行为学》综合复习资料参考答案 一、名词解释 1.组织行为学： 组织行为学：是一门新兴学科，是组织演变、管理理论发展的必然结果。它是研究组织中人的心理和行为表现及其规律、提高管理人员预测、引导和控制人的行为的能力，以实现组织既定目标的科学。 2.知觉： 知觉：人们通过感官得到了外部世界的信息，这些信息经过头脑的加工产生了对事物整体的认识，就是知觉。换句话说，知觉是客观事物直接作用于感官而在头脑中产生的对事物整体的认识。 3.沟通： 沟通：沟通是指信息在传送者和接受者之间交换的过程。 4.群体： 群体：是两人或两人以上的集合体，他们遵守共同的行为规范，在情感上互相依赖，在思想上相互影响，而且有着共同的奋斗目标。也就是说，群体是指具有以下特征的一群人：（1）他们拥有一定的规范，在行为上相互制约；（2）他们互相影响、互相依赖，彼此感到互相联系在一起，是一个整体；（3）为完成共同的目标他们分工协作，贡献自己的力量。 5.气质： 气质：气质是人典型的、稳定的心理特点，是人天生的、表现在心理活动动力方面的个性心理特征。 二、简答题 1．社会人假设的主要观点和管理方式是什么？ 答：“社会人”假设是梅奥等人依据霍桑试验的结果提出来的。这一假设认为，人们最重视的是工作中与周围人友好相处，物质利益是相对次要的因素。其主要内容包括以下几个方面： （1）交往需要是人们行为的主要动机，是人与人之间形成认同感的主要因素 （2）工业革命以来，专业化分工和机械化使劳动失去了内在的乐趣而趋于单调，因此必须从工作的社会意义上寻找安慰 （3）非正式组织通过人际关系所形成的影响力，比正式组织的管理措施和奖励对人具
(完整word版)组织行为学考试题及答案
组织行为学试题 一、单项选择题(本大题共25小题，每小题1分，共25分) 1．着重对人的个别差异研究的学科是【】 A．普通心理学B．社会心理学C．人事心理学D．劳动心理学 2．行为的理论模式用函数关系式表达为【】 A．B=f(s·p) B．B=f(p·E) C．B=f(s·E) D．B=f(p·M) 3．组织行为学家西拉杰和华莱士，把研究组织行为学的研究方法的系统过程归纳为【】A．四个步骤B．五个步骤C．六个步骤D．七个步骤 4．人们较容易注意观察能满足需要的事物，而对于满足需要无关的事物视而不见、听而不闻，这是【】A．知觉防御B．晕轮效应C．投射效应D．首因效应 5．激发人的行为并给行为以方向性的心理因素是【】 A．需要B．动机C．态度D．信念 6．最早提出归因理论的美国心理学家是【】 A．麦克里兰B．史布兰格C．海德D．特尔曼 7．创造性行为的主要特点是【】 A．系统性B．有用性C．社会性D．差异性 8．对个人今后所要从事的职业、要去的工作组织、要担负的工作职务和工作职位的发展 道路，作出设想和计划的过程是【】 A．事业生涯开发B．事业生涯设计C．事业生涯决策D．事业生涯管理 9．在满足成员的社会需要方面发挥着重要作用的群体是【】 A．正式群体B．非正式群体C．命令群体D．任务群体 10．影响群体有效性的因素是群体任务的复杂性和【】 A．群体结构B．群体规范C．性格特点D．相互依赖性 11．最能集中体现民主或参与管理的沟通网络形式是【】 A．轮式B．全方位式C．链式D．Y式 12．小道消息传播的方式主要是【】 A．流言式B．偶然式C．单线式D．集束式 13．最早提出社会测量理论的学者是【】 A．莫里诺B．霍曼斯C．韦伯D．阿西 14．最简单、花费最低的管理群体间互动的方法是【】 A．运用层次等级B．设立特别工作组C．构建规则与程序D．成立工作团队 15．对组织人力、财力、物力等资源的分配权称为领导的【】 A．奖罚权B．专长权C．资源控制权D．决策权 16．衡量领导有效性的最重要的指标是【】 A．工作绩效B．工作计划C．德才兼备D．工作目标 17．影响领导有效性的最重要的权变因素是【】 A．领导者自身的特点B．被领导者的特点C．领导的情景D．领导者与被领导者之间的互动关系
组织行为学题库
第一章什么是组织行为? 一、单选题 1)下列哪一项不是商学院已经开始重视组织行为的原因? A)来增加经理在组织有效性 B)来帮助组织吸引高质量的员工 C)扩大组织的咨询需求 D)来提高保留质量工作者 E)来帮助提高组织的利润 答案:C 2)成功的管理者最主要关注下列哪个方面？ A)传统的管理。 B)沟通 C)人力资源管理 D)概念技能 E)社交网络 答案:E 3)下列哪个不会被认为是一个组织? A)一个教堂 B)一个大学 C)一个军事单位 D)一个特定的成年人所在的社区 E)一所小学 答:D 4)以下哪一个是最不可能被认为是一个管理者的? A)为一个非营利组织负责筹款活动的负责人 B)一个步兵排的排长 C) 医院的部门的负责人医生 D)一个大城市的市长 E)给公司的所有员工发邮件的IT技术员 答:E
5)下列哪个不属于最主要的四个管理功能之一? A)控制 B)计划 C)人员 D)组织 E)领导 答案:C 6) 定义一个组织的目标，建立一个实现这些目标的整体战略，把计划划分出各种层级，以便对不同的活动进行整合和协调，这是管理者的哪方面的主要功能？ A)控制 B)计划 C)人员 D)协调 E)领导 答:B 7) 根据明茨伯格界定的管理者角色，下列哪个不是一个人际角色? A)一所高中的校长发放毕业证书 B)一个部门的主管部门火灾后搬迁 C)一个经理面试潜在的雇员 D)一个值班长谴责职工迟到 E)项目经理听团队表示 答:B 8)根据明茨伯格界定的管理者角色，当一个管理者从组织和它的环境中寻找机会，创建项目，该管理者在担任哪一个角色 A)谈判者 B)创业者 C)监控者 D)资源分配者 E)传播者
电大组织行为学考试题库
组织行为学练习题 一、选择题 1．被称为研究组织内部人的行为的里程碑是（霍桑试验） 2．面谈法属于组织行为学研究方法的：（调查法）。 3．将人视为自私自利、好逸恶劳的是哪一种假设?（经济人） 4．一个人经常出现的、比较稳定的心理倾向性和非倾向性特征的总和是：（个性）。 5．定人的心理活动动力特征的是：（气质）。 6．依德认为个性中不受社会道德规范约束的部分是：（本我）。 7．理分析论的代表人物是：（佛洛依德）。 8．高水平的专长，善于在活动中进行创造性思维，引发灵感，活动成果突出而异的人属于：（天才）。 9．自觉支配行动的性格属于（意志型）。 10．得个体某一行为特征的突出印象，进而将此扩大为他的整体行为特征，这种知觉属于：（晕轮效应）。 11．要层次论的是（马斯洛）。 12．理论的提出者是（赫兹伯格）。 13．奖励员工，让他们参与管理，给他们提供培训机会，能满足员工的（尊重需要）。 14．项表述正确的是（保健因素通常与工作条件和工作环境有关，而激励因素与工作内容和工作本身有关）。 15．格认为，激励员工的关键在于（设计出一种能让员工感到工作本身就是激励的工作任务）。16．出需要层次的“满足——上升”趋势，而且也指出“挫折——倒退”趋势的理论是哪一种？（ERG理论——成长理论）。
17．表明，对主管人员而言，比较强烈的需要是（成就需要）。 18．励理论包括（需要层次论、双因素理论、成就需要理论）。 19．激励理论包括（期望理论、公平理论）。 20．工A认为和职工B相比，自己报酬偏低，根据公平理论，A会采取以下哪种行为（减少自己的投入）。 21．某种行为出现后，给予某种带有强制性、威胁性的不利后果，以期减少这种行为出现的可能性或消除该行为，这种强化方式是（惩罚）。 22．予理睬来减弱某种不良行为的强化方式是（自然消退）。 23．临时检查卫生、学生抽查考试，都属于什么样的强化方式？（可变间隔的强化）。 24．某公司年终进行奖励时，造成这种现象的原因是（公司没有做到奖人所需、形式多变）。25．患有先天性心脏病，他这种挫折感源于（个人本身能力有限）。 26．出期望理论的是美国心理学家（弗罗姆）。 27．某人对完成某项任务的把握性很大，因此他对于这项工作的积极性会（可能高也可能低）28．当一个人在爱情问题上受到挫折后并未消沉，这种行为反应是（升华的行为反应）29．组织正式文件明文规定的、群体成员有固定的编制，有规定的权力和义务，有明确的职责和分工的群体属于：（正式群体）。 30．比较单纯，不需要复杂的知识和技能，完成一项工作需要大家的配合，或从事连锁性的工作，（同质群体）。 31．成复杂工作，需要有创造力的工作，或在作出决策太快可能产生不利后果时，（异质群体）将会达到最高的工作绩效。 32．和维护角色都多的群体属于（团队群体）。 33．任务角色多而维护角色少的群体属于（无序群体）。
《组织行为学试题》及答案
《组织行为学试题》及答 案 This model paper was revised by the Standardization Office on December 10, 2020
《组织行为学试题》及答案 一、名词解释(每小题4分，共16分) 1．个案研究法 2．气质 3．群体 4．组织文化 二、单项选择题(每小题1分，共10分。在备选芦案中，选择一个正确答案并将答案题号填入题后的括号内) 1．被称为研究组织内部人的行为的里程碑是什么( B ) A．1949年在美国芝加哥召开的科学讨论会 B．霍桑试验 C．1914年利莲·吉尔布雷斯出版的《管理心理学》 D．泰罗的《科学管理原理》 2．一个人经常出现的、比较稳定的心理倾向性和非倾向性特征的总和是 ( B )。 A．气质 B．个性 C．能力 D．性格 3．当某种行为出现后，给予某种带有强制性、威胁性的不利后果，以期减少这种行为出现的可能性或消除该行为，这种强化方式是( A )。 A．惩罚 B．正强化 C．自然消退 D，消极强化 4．某公司年终奖励时，发给受奖员工每人一台电风扇，结果许多员工很不满意，认为公司花钱给他们买了个没用又占地方的东西。造成这种现象的原因是( C )o A．公司没有做到奖罚分明 B．奖励不够及时 C．公司没有做到奖人所需、形式多变 D。员工太挑剔 5．由组织正式文件明文规定的、群体成员有固定的编制，有规定的权力和义务，有明确的职责和分工的群体属于( B )。 A．非正式群体 B．正式群体 C．小群体 D．参照群体 6．管理方格图中，最有效的领导方式有( D )。 A．贫乏型 B．任务第一型 C．俱乐部型 D．团队式 7．对下属采取信任的态度，并与他们共同制定计划、设置目标、改进和检查工作，这种领导风格屈于什么类型( D ) A．专权独裁式 B．温和独裁式 C．协商式 D．参与式 8．要帮助领导者对组织的一切“变化”做出有效管理的设计理论是 ( D )。 A．分化一整合组织结构 B．项目组织设计 C．距阵式组织设计 D．自由型组织结构 9．艾桑尼是从哪个角度来划分组织类型的( C ) A．社会功能 B．成员受益程度
《组织行为学》试题及答案(A)
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组织行为学考试题库
组织行为学考试题库文档编制序号：[KKIDT-LLE0828-LLETD298-POI08]
组织行为学综合练习题 一、选择题 1．被称为研究组织内部人的行为的里程碑是（霍桑试验） 2．面谈法属于组织行为学研究方法的：（调查法）。 3．将人视为自私自利、好逸恶劳的是哪一种假设（经济人） 4．一个人经常出现的、比较稳定的心理倾向性和非倾向性特征的总和是：（个性）。 5．决定人的心理活动动力特征的是：（气质）。 6．弗洛依德认为个性中不受社会道德规范约束的部分是：（本我）。 7．老心理分析论的代表人物是：（佛洛依德）。 8．具有高水平的专长，善于在活动中进行创造性思维，引发灵感，活动成果突出而异的人属于：（天才）。 9．明确目的，自觉支配行动的性格属于（意志型）。 10．通过社会知觉获得个体某一行为特征的突出印象，进而将此扩大为他的整体行为特征，这种知觉属于：（晕轮效应）。 11．提出需要层次论的是（马斯洛）。 12．双因理论的提出者是（赫兹伯格）。 13．表扬奖励员工，让他们参与管理，给他们提供培训机会，能满足员工的（尊重需要）。 14．一下各项表述正确的是（保健因素通常与工作条件和工作环境有关，而激励因素与工作内容和工作本身有关）。 15．赫兹伯格认为，激励员工的关键在于（设计出一种能让员工感到工作本身就是激励的工作任务）。16．不仅提出需要层次的“满足——上升”趋势，而且也指出“挫折——倒退”趋势的理论是哪一种（ERG理 论——成长理论）。 17．麦克利兰的研究表明，对主管 人员而言，比较强烈的需要是（成 就需要）。 17以期望理论为基础的波特— 劳勒模型表明：职务工作中的实际 成绩( D )。 A主要取决于所作的努力 B主要取决于一个人做该项工作 的能力(知识和技能) C主要取决于一个人对所做工作 的理解力(对目标、所要求的活动 以及任务的其他要素的理解程度) D在很大程度上受所作的努力的 影响 18．内容型激励理论包括（需要层 次论、双因素理论、成就需要理 论）。 19．过程激励理论包括（期望理 论、公平理论）。 20．如果职工A认为和职工B相 比，自己报酬偏低，根据公平理 论，A会采取以下哪种行为（减少 自己的投入）。 21．某种行为出现后，给予某种带 有强制性、威胁性的不利后果，以 期减少这种行为出现的可能性或消 除该行为，这种强化方式是（惩 罚）。 22．予理睬来减弱某种不良行为的 强化方式是（自然消退）。 23．临时检查卫生、学生抽查考 试，都属于什么样的强化方式（可 变间隔的强化）。 24．某公司年终进行奖励时，造成 这种现象的原因是（公司没有做到 奖人所需、形式多变）。 25．患有先天性心脏病，他这种挫 折感源于（个人本身能力有限）。 26．出期望理论的是美国心理学家 （弗罗姆）。 27．某人对完成某项任务的把握性 很大，因此他对于这项工作的积极 性会（可能高也可能低） 28．当一个人在爱情问题上受到挫 折后并未消沉，这种行为反应是 （升华的行为反应） 29．由组织正式文件明文规定的、 群体成员有固定的编制，有规定的 权力和义务，有明确的职责和分工 的群体属于：（正式群体）。 30．比较单纯，不需要复杂的知识 和技能，完成一项工作需要大家的 配合，或从事连锁性的工作，（同 质群体）。 31．完成复杂工作，需要有创造力 的工作，或在作出决策太快可能产 生不利后果时，（异质群体）将会 达到最高的工作绩效。 32．任务角色和维护角色都多的群 体属于（团队群体）。 33．任务角色多而维护角色少的群 体属于（无序群体）。 34．在紧急情况下或与公司利益关 系重大的问题上，冲突的处理方式 是（强制）。 35．目标很重要，但不值得和对方 闹翻或当对方权力与自己相当时， 处理冲突的方式是（妥协）。 36．当群体目标和组织目标一致 时，凝聚力与生产率的关系就会出 现（高生率高凝聚力） 37．斯托迪尔没有把领导按（社会 特性）。 38．研究领导行为的管理系统理论 是（利克特）。 39．对下属采取信任的态度，这种 领导风格属于什么类型（参与型） 40．的连续流理论是（坦南鲍母和 施密特）提出的。 41．管理系统理论是由（利克特） 提出的。 42．管理方格图中，最有效的领导 方式有（团队式）。 43．“途径——目标”理论是（豪 斯）提出的。 44．管理系统理论是由（利克特） 提出的。
组织行为学题库
第一章什么是组织行为 一、单选题 1)下列哪一项不是商学院已经开始重视组织行为的原因 A)来增加经理在组织有效性 B)来帮助组织吸引高质量的员工 C)扩大组织的咨询需求 D)来提高保留质量工作者 E)来帮助提高组织的利润 答案:C 2)成功的管理者最主要关注下列哪个方面 A)传统的管理。 B)沟通 C)人力资源管理 D)概念技能 E)社交网络 答案:E 3)下列哪个不会被认为是一个组织 A)一个教堂 B)一个大学 C)一个军事单位 D)一个特定的成年人所在的社区 E)一所小学 答:D 4)以下哪一个是最不可能被认为是一个管理者的 A)为一个非营利组织负责筹款活动的负责人
B)一个步兵排的排长 C) 医院的部门的负责人医生 D)一个大城市的市长 E)给公司的所有员工发邮件的IT技术员 答:E 5)下列哪个不属于最主要的四个管理功能之一 A)控制 B)计划 C)人员 D)组织 E)领导 答案:C 6) 定义一个组织的目标，建立一个实现这些目标的整体战略，把计划划分出各种层级，以便对不同的活动进行整合和协调，这是管理者的哪方面的主要功能 A)控制 B)计划 C)人员 D)协调 E)领导 答:B 7) 根据明茨伯格界定的管理者角色，下列哪个不是一个人际角色 A)一所高中的校长发放毕业证书 B)一个部门的主管部门火灾后搬迁 C)一个经理面试潜在的雇员 D)一个值班长谴责职工迟到 E)项目经理听团队表示
8)根据明茨伯格界定的管理者角色，当一个管理者从组织和它的环境中寻找机会，创建项目，该管理者在担任哪一个角色 A)谈判者 B)创业者 C)监控者 D)资源分配者 E)传播者 答:B 9)管理者需要有三个基本技能以达到他们的目标，这些是什么技能 A)技术、决策和人际关系 B)技术、人际和概念技能 C)人际关系、信息和决策 D)概念、通信和网络 E)人技、信息和沟通 答:B 10)技术技能包括____的能力。 A)分析和诊断复杂的情况 B)交换信息和控制复杂的情况 C)应用专门知识或技能 D)发起和监督复杂的项目 E)与他人有效的沟通 答案:C 11)下列哪一个不会被视为具有人际技能的经理
组织行为学考试题与答案
组织行为学往届考试试题 第一部分选择题 一、填空题（每空1分，共10分） 1.组织行为学研究的基础和出发点是___个体___。 2.组织行为学的研究方法是采用___系统分析___的方法，并综合运用其他多种学科的知识为手段。 3.研究人员在不能完全控制的情景下所进行的实验叫做__准实验____。 4.个性主要是由个性倾向性和___个性心理特征___两大部分所组成。 5.自我知觉是指主体对自己的___心理与行为状态___的知觉，通过自我知觉发现和了解自己。 6.组织行为学认为，领导就是影响和指引他人(个体)或___组织___来实现其目标的行为过程。 7.在通路—目标理论中，领导者发布指示，明确告诉下属做什么，怎么做，这种领导方式是___指令___型领导。 8.可行性原则要求，一项正确的决策必须在现有的___主客观___条件下能够顺利实施。 9.根据成就需要理论，在人的生存需要基本得到满足前提下，人的最主要需要有三种，即：成就需要、权力需要和___合群需要___。 10.组织成员的认同感是指组织成员愿意为组织目标而奋斗的__精神状态____，是组织中成员的群体意识和集体态度的总和。 二、单项选择题(在每小题的四个备选答案中，选出一个正确答案，并将正确答案的序号填在题干的括号。每小题1分，共20分) 1.组织行为学最早产生于本世纪(C ) A.20-30年代 B.30-40年代 C.50-60年代 D.70-80年代 2.工程心理学作为一门学科，主要研究的是(B ) A.人与事的关系 B.人与机器的关系 C.人与人的关系 D.人与社会环境的关系 3.在实际生活中观察人的行为，不操纵自变量的方法为( D) A.参与观察法 B.非参与观察法 C.控制观察法 D.自然观察法 4.将性格类型分为理智型、情绪型、意志型和中间型，这是按照哪一个标准划分的(C ) A.神经过程的特征 B.心理活动的倾向性 C.占优势的心理机能 D.思想行为的独立性 5.气质类型中粘液质的主要行为特征是(C ) A.敏捷活泼 B.小心迟疑 C.缓慢稳定 D.迅猛急躁 6.以权力地位为中心的价值观是(B ) A.经济性价值观 B.政治性价值观 C.审美性价值观 D.社会性价值观 7.事业生涯的成功与失败，主要取决于(D ) A.父母的支持与反对 B.配偶的合作配合与否 C.主管领导的关心 D.本人对终身事业生涯的设想与考虑 8.当情况紧急、果断的活动极其重要时，应采用的处理冲突的策略是(A ) A.竞争(强制)策略 B.回避策略 C.迁就策略(克制策略） D.合作策略(解决问题策略)
组织行为学历年试题及答案
全国2011年7月高等教育自学考试 组织行为学试题 课程代码：00152 一、单项选择题(本大题共25小题，每小题1分，共25分) 在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选或未选均无分。 1.组织行为学是一门( B) A.理论性学科 B.应用性学科 C.实验性学科 D.综合性学科 2.以下不属于 ．．．组织行为学所使用的实验法的是( C ) A.现场实验法 B.实验室实验法 C.心理测验法 D.准实验法 3.把能力分为智力、专门能力和创造力三类，其划分的标准是( C ) A.差异性 B.倾向性 C.适应性 D.独立性 4.创造性行为产生的内在主观特征是(D) A.创造性思维 B.创造性需要 C.创造性动机 D.创造性能力 5.组织和员工对事业生涯进行设计、规划、实施和监控的过程是( A ) A.事业生涯管理 B.事业生涯开发 C.事业生涯设计 D.事业生涯选择 6.由组织结构确定的职务分配很明确的群体是( A ) A.正式群体 B.非正式群体 C.命令型群体 D.任务型群体 7.群体规范可以规划一个人在群体中的行为方式，这是群体规范的( B ) A.标准功能 B.导向功能 C.评价功能 D.动力功能 8.对一种角色的态度与实际角色行为的一致性是( C ) A.角色知觉 B.角色规范 C.角色同一性 D.角色期待 9.有他人在场会使活动效率提高的现象是( A ) A.群体促进效应 B.群体凝聚效应 C.群体协同效应 D.群体互动效应 10.心理学家舒兹将人际关系需求分为包容需求、控制需求与( B ) A.尊重需求 B.感情需求
组织行为学试卷及答案
本科课程考试参考答案与评分标准 2006 /2007 学年第二学期 课程名称：组织行为学考试性质：考试试卷类型：A 考试班级：工商0401、人力0401—04 考试方法：闭卷命题教师： 一、单项选择题（每小题2分，共40分） 1.C 2.D 3.B 4.B 5.C 6.A 7.B 8.A 9.B 10.C 11.C 12.B 13.A 14.D 15.C 16. B 17.B 18.B 19.D 20.D 二、判断题（每小题1分，共10分） 1√；2√；3×；4√；5√；6×；7×；8√；9×；10×； 三、简答题（每小题6分，共30分） 1. 答题要点：能力可分为一般能力、特殊能力和创造力 一般能力是指任一活动都要具备的能力，通常指智力；（2分） 特殊能力是指某一具体活动要求具备的能力，如数学能力、音乐能力、美术能力等；（2分） 创造力是指个体产生独特的新思想、新产品的能力。（2分） 2.答题要点：⑴报酬结构。公平、合理的报酬制度是员工满意的关键因素。⑵工作内容。一般来说，员工喜欢具有挑战性的、自己感兴趣的工作。⑶人际关系。友好、合作的同事关系是员工满意的重要原因之一。⑷事业发展。员工喜欢有机会晋升与发展的组织和工作。⑸工作条件。良好的工作条件是影响员工满意的重要因素。⑹管理状况。组织的管理状况也是员工满意与否的关键因素。⑺人格特征。个体的人格特征如果与职位、组织文化不匹配，也容易滋生不满。（答出一项因素得2分，答出3项及3项以上以上得6分。） 3.答题要点：⑴晕轮效应。当知觉者对个人人的某种特征形成印象后，倾向于据此推论该人其他方面的特征，这就是晕轮效应。（2分） ⑵首因效应。是人们根据最初获得的信息所形成的印象不易改变，甚至会左右对后来获得的新信息的解释。（2分） ⑶宽大效应。是指个体在评价他人时，往往更多地对他人作出积极的、肯定的评价，即评价他人时总是有一种特别宽大的倾向。（2分）
MBA组织行为学试题及答案
组织行为学试题Ⅰ 一、单项选择题（本大题共25小题，每小题1分，共25分） 在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选或未选均无分。 1.组织行为学的边缘性主要表现为( ) A.两重性 B.应用性 C.多学科相交叉和多层次相交切 D.创造性 2.从组织行为学产生发展的历程看，组织行为学产生和发展的过程起始于( ) A.管理学 B.心理学 C.社会学 D.政治学 3.以事物的某一个特性为依据，而忽视事物的其他特性就对整个事物全面评价，结果产生了错觉的思想方法是( ) A.知觉防御 B.首因效应 C.晕轮效应 D.投射 4.Y理论的提出者是( ) A.麦克里格 B.西拉杰 C.华莱士 D.特尔曼 5.根据事物的客观规律而创造出来原来不存在的东西的创造性行为类型是( ) A.科学发现型 B.技术发明型 C.艺术塑造型 D.组织管理型 6.在完成工作内容大致一致的简单任务时，效率较高的群体结构是( ) A.同质结构 B.异质结构 C.综合结构 D.难以确定 7.一位中学校长和他管辖的12位教师组成的群体属于( ) A.友谊型群体 B.非正式群体 C.利益型群体 D.命令型群体 8.当工会的办事人员得到提升，成为基层管理人员时，他们的态度在随后的几个月中就会发生变化，从亲工会转向亲公司的管理阶层，这种现象属于( ) A.角色同一性 B.角色知觉 C.角色期待 D.角色冲突 9.较少带有个人的人际交流和感情色彩的沟通是( ) A.口头沟通 B.书面沟通 C.非语言沟通 D.语言沟通
10.把正是沟通分为轮式沟通、Y式沟通、圆式沟通、链式沟通和全方位沟通的学者是( ) A.莱维特 B.戴维斯 C.阿希 D.瑞格尔曼 11.最早由霍曼斯提出的关于人际关系的理论是( ) A.控制论 B.归因论 C.社会交换论 D.Y理论 12.在管理群体间互动时，如果程序与规则不够充分，那么解决的首选方法就是是( ) A.组建工作团队 B.成立特别工作组 C.制定计划 D.层次等级 13.决定组织生存和发展的关键角色是( ) A.领导者的个性特点 B. 领导 C.领导情景 D.被领导者的个性特点 14.检验领导者是否称职的主要标志是( ) A.领导模式 B.群众满意度 C.工作绩效 D.人际关系和谐 15.有效领导的权变模型通常叫做( ) A.菲德勒模式 B.二元四分图模式 C.领导生命周期理论模式 D.领导素质模式 16.在决策过程的第一个阶段是( ) A.发现问题 B.确定目标 C.核定价值准则 D.拟定方案 17. 人类的行为之所以有共同的特征，是因为人类的行为都是( ) A.自发性行为 B.组织性行为 C.动机性行为 D.领导行为 18.具有先天性特征，基于身体内部生理平衡的变化而产生的动机是( ) A.习得动机 B.一般动机 C.原始动机 D.衍生性动机 19.发自于员工内心的激励称为( ) A.外激 B.内激 C.内酬 D.外酬 20.美国企业之所以在严酷的冲击面前显得疲软，是因为他们在管理过程中过分重视( ) A.三个硬性S B.四个软性S C.七个硬性和软性S D.企业的制度因素
组织行为学考试试题
组织行为学考试试题 一、判断对错题(每小题1分，共6分。对题中的说法做出是“正确”或还是“错误”的判断，并将判断的结果写在答题纸上) 1．组织行为学就是在管理科学的发展的基础上产生和发展起来的。Y 2．感觉是人脑对客观事物的整体反映，知觉是对事物个别属性(如颜色、声音、气味等)的反映。X 3．根据波特——劳勒模型，激励的程度取决于效价和期望值的吸引力。Y 4．随着社会主义商品经济的发展和新技术革命的兴起，生产的社会化程度越来越高，人与人之间的社会联系日益广泛、密切，血缘关系、地缘关系的影响不断扩大。X 5．领导连续流理论认为：很难判断哪种领导方式是正确的，哪种方式是错误的，领导应根据具体情况，考虑各种因素选择某种领导行为。Y 6．集权和分权的统一的关键是上级和下级之间通过直接的交流渠道而形成的联结关系。X 二、单项选择题(每小题2分，共12分。在备选答案中，选择一个正确答案并将答案题号写在答题纸上) 7．谈话法属于组织行为学的哪种研究方法?( B ) A. 观察法 B．调查法 C. 实验法 D．测验法 8．具有高水平的专长，善于在活动中进行创造性思维，引发灵感，活动成果突出而优异的人属于( C) A. 能力低下 B．一般能力 C. 天才 D．才能 9．当一个人在爱情问题上受到挫折后并未消沉，而是更加努力学习和工作，使工作做出了显着的成绩。这种行为反应是( B ) A．坚持原有目标的行为反应 B. 升华的行为反应 C. 反向的行为反应 D．放弃的行为反应 lo．当群体目标和组织目标协调一致时，凝聚力与生产率就会出现如下关系( C) A．高凝聚力高生产率 B．高凝聚力低生产率 C. 低凝聚力高生产率 D．低凝聚力低生产率 11．领导的连续流理论是( B )提出的。 A．勒温 B．坦南鲍母和施密特 C．利克特 D．豪斯和沙特尔 12．某公司为了更好地开展业务，制定了重组计划，该计划准备在全国六大地区设立经销办事处(营业所)，所有办事处都用电脑直接与中央数据库联网。这意味着该公司今后朝什么方向发展?( B) A．集权化 B．分权化 C．部门化 D．矩阵化 三、多项选择题(每小题3分，共18分。在备选答案中选择2个或2个以上正确答案，并将正确的答案题号写在答题纸上) 13．组织行为学的两重性来自于( ABD ) A. 管理的两重性 B．人的两重性 C. 组织的两重性 D．多学科性 E．多层次性 14．人的行为特征有(ABCDE ) A．自发的 B．有原因的C. 有目的的 D．持久性的 E．可改变的 15．以下做法中，属于自然消退强化方法的有(BDE ) A．员工出现失误时，给以记过处分 B．对爱打小报告者采取冷漠态度，使之因自讨没趣而放弃这种不良行为 C. 员工表现出色时，给他发奖金 D．对请客送礼者，拒之门外 E．对喜欢奉承拍马屁者，冷脸相待 16．人际关系的发展趋势是(ABCDE )