速卖通留言模版
下单前：
当买家光顾你店铺, 询问产品信息时
Dear X,
Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, Our products are not much left.. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
亲爱的X，
谢谢您的询问，是的，我们有现货。你想要多少？现在，我们的产品不多了。因为他们很受欢迎，产品很快就卖出去了。请您尽快订购。谢谢你！
大量订购询问价格
Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy *** pieces, we can give you a wholesale price, $***/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.
谢谢您的询问，我们非常希望能与您完成订单，这里是您需要的产品链接，如果您一次购买***件，我们可以给您一个批发价格，每件***美元.如果您有任何的问题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。
客户议价
Dear x,
Thank you for your interests in my item.I am sorry but we can?t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.Howe ver, we?d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.
亲爱的，
谢谢你对我的兴趣，我很抱歉，但我们不能提供你所要求的低价格。我们认为，价格合理，已仔细计算，并已使我有限的利润，但是，我们想给你买一些折扣。如果您的订单超过了十件，我们会给您一个折扣，请让我知道任何进一步的问题。谢谢
客户拍买了但是未付款：
1.Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
谢谢您的惠顾，如果您尽快确认订单，我会寄一些礼物。一个好消息：最近我们店里有很多活动。如果你购买的商品价值达到一定数额，我们会给你一个满意的折扣。
2.Dear X,
We appreciated your purchase from us. However, we noticed you that haven?t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you have any problems making the payment, or if you don?t want to go through with the order, please let us know. We can help you to resolve the payment problems.
Thanks again! Looking forward to hearing from you soon.
亲爱的，
我们很感激你从我们这里购买。然而，我们注意到你还没有付款。这是一个友好的提醒您尽快完成付款交易。即时付款是非常重要的，你越早付款，你就越快得到这个项目。
如果您有任何问题，付款，或如果您不想通过与秩序，请让我们知道。我们可以帮助您解决付款问题。
再次感谢！期待尽快收到你的来信。
下单发货过程中：
断货
Dear X
We are sorry to inform you that this item)is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.
http://www.aliexpress…
Please let me know for any further questions. Thanks.
亲爱的，
我们很抱歉地通知你，这个项目目前缺货。我们将与这家工厂联系，看看他们什么时候可以再提供。另外，我们还想向您推荐一些具有相同风格的物品。我们希望你也喜欢他们。你可以点击下面的链接来检查他们。
HTTP：/ / www.aliexpress…
请让我知道任何进一步的问题。谢谢
俄罗斯顾客没给全名
Hello, my dear friend. Because of the adjustments of Russian postal policy, only the buyer use the full name which has three parts, can the cargos be delivered normally . So please confirm your full name for us. Thanks! Best regard!
翻译：你好我亲爱的朋友。俄罗斯邮政政策的调整，因为，只有在买方使用的有三部分的全名，可以在货物被正常发送。所以，请确认您的全名对我们来说。
谢谢！最良好的问候！
收到订单后留言：
1.Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.
谢谢您的购买，我已经给您准备好了一些礼物，跟你的商品一同寄给你。如果你愿意购买另一种产品，我会给你一个折扣。
2.Hi,*****, thank you very much for your order, we will send you the goods within 1-3 days by China Post Mail(****), if any question, don't hesitate to ask me, hope we will have a good start cooperation. Thank you.
嗨，*****，非常感谢您的订单，我们将向您发送的货物在1-3天通过中国邮政邮件（*），如果有任何问题，不要犹豫，来问我，希望我们能有一个好的开始合作。谢谢你。
已发货并告知买家
1.The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.
您所需要的货物已经发送给您。它现在在运输途中，请注意交付和尽快签署。如果您有任何疑问，请随时与我联系。
2.Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. We are very sorry for the inconvenience. Thank you for your patience!
If you have any further questions, please feel free to contact me.
亲爱的X，
感谢您与我们购物。
我们已经发运了您的订单（订单ID：XXX）于2月10日通过EMS。跟踪号是XXX。这将需要5-10个工作日到达目的地，但请检查跟踪信息更新的信息。我们很抱歉给您带来不便。谢谢你的耐心！如果你有任何问题，请随时与我联系。
3.Hello, xxx,
We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number:xxxxxx
You can also track the delivery of your order yourself here: https://www.wendangku.net/doc/d35874692.html,.
It usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.
If you have any questions or problems, contact us directly for help.
你好，某某，
我们很高兴告诉你我们已经派遣了你的订单！你可以用下面的进度跟踪号码：xxxxxx
你也可以自己在这里您的订单的交货跟踪：https://www.wendangku.net/doc/d35874692.html,。
它通常需要30天左右的订单到达，但这是购物季，物流公司都很忙，有些订单可能需要更长的时间来到达。
如果您有任何问题或问题，直接联系我们的帮助。
还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it?s the busiest part of the shopping season and the logistics companies are running at maximum capacity.
Your delivery information has not been updated yet, but don?t worry- we will let you know as soon as an update is available.
Thank you for your patience!
亲爱的某某，
我们都知道，它是最繁忙的购物季节，部分物流企业运行的最大容量。
您的传递信息尚未更新，但请不要担心，我们会尽快让您知道更新可用。
谢谢你的耐心！
长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven?t received your order yet, please don?t worry. We just checked the tracking information and it?s on its way!
Don?t worry about your money or your purchase either – if you do not receive your package, we will resend your order, or you can apply for a full refund.
If you have any questions or problems,contact us directly for help.
你好，某某，
如果你还没有收到你的订单，请不要担心。我们检查了跟踪信息和已经在途中了！
不要担心你的钱或你买–如果没接受到包裹，我们将重发您的订单或您可以申请全额退款。
如果您有任何问题或问题，直接联系我们的帮助。
货物达到邮局：
Hello Sir/Madam
This is **. I am sending this message to update the status of your order. The information shows it is still transferred by （Sydney）post office. Tracking number：************. Please check the web *******.
You will get it soon, if your country Post delay it , please try to contact and urgent them, maybe you can get it earlier . Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.
Best Wishes!
您好先生/女士
这是**。我送这条消息更新您的订单状态。该资料显示它仍然是由（悉尼）邮局传递。追踪号码：************。请查看网站*******。
你很快就会得到它，如果你的国家邮政拖延的话，请尝试联系和紧迫的他们，也许你可以更早得到它。请注意，包送货。希望你爱的产品时，让我的产品。如果是的话，请给我一个积极的反馈。反馈对我很重要。非常感谢。
最好的祝愿！
收到货物后：
纠纷
物流纠纷
dear *****, because you give us a dispute , that had let us have a dispute rate and give us a very bad effection. if you can cancel this dispute within 4 hours, that will have an arbitrament rate that will give us more bad effection. hope you can comprehend our work, and i hope you will have a good sale for our products, and we will have a long-time cooperation. please believe the Aliexpress company and believe our company, you won't bear any lose if you cancel this dispute, thank you very much.
亲爱的*****，因为你给了我们一个纠纷，都让我们有一个争议率，给我们一个非常坏的影响。如果你可以取消此纠纷在4小时内，将有一个裁决率，这将给我们更多的不良影响。希望你能理解我们的工作，我希望你对我们的产品有一个良好的销售，我们将有一个长期的合作。请相信，阿里巴巴全球速卖通公司，相信我们公司，你不会承担任何损失如果你取消这一争端，非常谢谢你。
客户对产品不满意，要求邮寄回来退换。
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.We will give you a big discount in your next order.
Best regards
亲爱的朋友，
我很抱歉给您带来不便。如果你不满意的产品，你可以返回到我们的货物，当我们收到货物，我们会给你一个替换或给你全额退款。我们希望能和你们一起做生意，我们会给你们下一个订单的大折扣。
货物已经处于签收状态，提醒买家进行确认收货并且给出5星好评
Hello, xxx,
The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!
If you have any questions or problems,please contactus directly for assistance,We aim to solve all problems as quickly as possible!
Thanks!
你好，某某，
跟踪信息显示您已收到您的订单！请确保您的物品完好无损的到达并确认满意的交货。
如果您对您的购买感到满意，我们的服务，我们将不胜感激如果你给我们一个五星级的反馈并留下积极的评价你的经验与我们！
如果您有任何疑问或问题，请联系我们直接的帮助，我们的目标是尽快解决所有问题！
谢谢
评价时的模板：
客户未评价：
Dear ****，I just got the good news that you have confirm receipt the parcel,I hope you are satisfied with our products.We would appreciate it,if you can give us a positive feedback,the feedback is very important to us.
I hope we will have a long-time cooperation, don't hesitate to contact with us if there's anything what i can help you .Thank you very much.Best regards.***
亲爱的****，我刚收到你有确认收到包裹时，我希望你满意我们的产品。我们将不胜感激，如果你可以给我们一个积极的反馈好消息，反馈对我们来说非常重要。
我希望我们能够有一个长期的合作，不要犹豫与我们联系，如果有什么事，有什么我可以帮你。感谢你了，最好的问候。***
好评时的模板：
1.good buyer, thank you very much for your order, i hope we will have a long-time cooperation, don't hesitate to contact with us if there's anything what i can help you , best regards.
翻译：好的买家，非常感谢你的订单，我希望我们能够有一个长期的合作，不要犹豫与我们联系，如果有什么事我可以帮你，最好的问候。
2.Hello, ***, i am so pleased and grateful that you gave us a good feedback /you are satisfied with our products and service, i hope i can apply to give you a good discount or send a gift to you when you order next time. Thank you very much. Best regards
翻译：您好，***，我很高兴，感谢你给了我们一个很好的反馈/您满意我们的产品和服务，我希望我可以申请给你一个好折扣或送一份礼物给你，当你下次下订单的时候。非常感谢。最好的问候
中评时的模板：
Hello, *** , i feel so sorry for all your inconvenience/ the quality question/ that you are not satisfied with *****.In order to showing my apologies, we hope we can give you a good discount or send you a gift when you order next time. and thank you so much for your suggestion , hope we will have a long-time cooperation. don't hesitate to contact with us if there's anything what i can help you , best regards.
您好，***，我觉得太对不起你所有的不便/质量问题/你不满意*****。为了显示我的道歉，我们希望我们可以给你一个好折扣，或当你下次下单我们送你礼物。感谢你这么多的建议，希望我们能够有一个长期的合作关系。不要犹豫与我们联系，如果有什么事我可以帮你，最好的问候。
差评时的模板：
Hello, *** , i feel so sorry for all your inconvenience/ the quality question/ that you are not satisfied with *****.i am looking forward to your reply whether or not you agree we fix this thing. If agree, honestly hope you can revise the bad valuation. If you don't agree, could you give us a better suggestion? We hope we can fix this thing reasonably and positively. Let us apologize to you again for all your inconvenience. Thank you very much ,best regards.
您好，***，我觉得太对不起你所有的不便/质量问题/你不满意*****。我期待你的回复，无论你是否同意我们解决这个问题。如果同意，真诚希望你能修改坏的评价。如果你不同意，你能给我们一个更好的建议吗？我们希望我们能合理地解决这件事。让我们再次为您的不便向您道歉。非常感谢您，最好的问候。
营销模版
推荐订阅店铺：
Dear***，Thanks you for showing interest in my products. In order to offer a better service and keep you updated with the latest promotions and products, please subscribe to my store. Any problem of subscribing, please refer to https://www.wendangku.net/doc/d35874692.html,/alert_subscribe.html
亲爱的***，很高兴您关注我的产品，为了方便后续给您提供更好的服务，建议您可以订阅我的店铺，可以及时了解我的店铺和产品的最新动态。如果您在操作时遇到问题时，请参看https://www.wendangku.net/doc/d35874692.html,/alert_subscribe.html.
节日推广新产品
Hi friend,Right now （Christmas）is coming, and （Christmas）gift has a large potential market. Many buyers bought them for resale in their own store, it…s high profit margin product, he re is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards
您好，朋友在（圣诞节）来临之际，（圣诞）礼品将是一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍，请点击了解。10个起批我们将给您批发的价格.
其他模版
客户抱怨发货太慢的模板
Dear X
I am so sorry for the delay delivery , as we have a rest during the past two days , and after the holiday . we have lots of parcels needs to be shipped out , that lead losts of our parcel have not been shipped out in time, hope you could kindly understand , and wiat it in patienc .
亲爱的
我很抱歉延误交货，因为我们在过去的2天里休息了一天，在假期之后。我们有很多包裹需要运出，导致失去我们的包裹没有被运出去的时候，希望你能理解，并耐心等它。
客户30天后仍然没有收到包裹的留言：
Hello ******, this is ***, I am sending this message to update the status of your order. The information shows the parcel didn't arrive your country, Apologize that the shipping is slower much than usual. Hope it is not a big trouble for you. Just now We extended the taking delivery time for you , thank you very much. Best Wishes.
您好******，这是***，我送这个讯息更新您的订单状态。信息显示包裹没有到达你的国家，道歉，航运比平时慢很多。希望这不是一个大麻烦你了。刚才我们延长了提货时间为您，非常感谢你。最好的祝愿。
因为周末导致回复不够及时,先表示歉意
Dear X,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock.
亲爱的X，
我很遗憾的延迟反应，由于周末。是的，我们有这个产品库存。
货物退回，换物流方式重新给买家发货，并延长收货时间
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.
Don?t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here: https://www.wendangku.net/doc/d35874692.html,.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
你好，某某，
由于本购物季物流需求量巨大，原来的调度已经失败。
别担心！我们已经派遣了一个不同的物流公司。你可以跟踪你的订单交付新https://www.wendangku.net/doc/d35874692.html,这里。
我们也延长了你的时间，以确认交货。
如果您有任何问题或问题，直接联系我们的帮助。
买家海关问题，延迟发货
Dear friends
We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks
亲爱的朋友，我们接到物流公司的通知，现在贵国的海关对大量邮包进行定期的严格检查，为了使货物安全的送达到贵处，我们建议延迟几天发货，希望征得您的同意。希望尽快得到您的回复
合并支付及修改价格的操作
Dear X,
If you would like to place one order for many items, please first click "add to cart", then “buy now”, and check your address and order details carefully before clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you.
If you have any further questions, please feel free to contact me.
Best Regards,
亲爱的，
如果您想订购许多物品，请先点击“添加到购物车”，然后“购买”，并在点击“提交”之前仔细检查您的地址和订单细节。之后，请通知我，我会把价格降到美元。你可以刷新页面继续您的付款。谢谢你。
如果您有任何进一步的问题，请随时联系我。
最好的问候，
海关税(customs tax)
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past experience,import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
亲爱的X，
感谢您的查询，我很高兴与您联系。
我明白你担心任何可能的额外成本为这个项目。根据以往的经验，进口税分为两种情况。
首先，在大多数国家，它不涉及在买家方面进行类似的小或低收费的项目的任何额外费用。
其次，在一些个别情况下，购房者可能需要支付一定的进口税或海关收费甚至当他们购买的是小的。至于具体价格，请咨询当地海关办事处。
我很欣赏您的理解！
如果买家希望提供样品，而贵公司不支持样品时，可以这样回复
Dear X,
Thank you for your inquiry; I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me.
亲爱的，
谢谢您的询问，我很高兴与您联系。
关于您的要求，我很抱歉通知您，我们无法提供免费样品。为了检验我们的产品，我们建议只订购一个产品的一个单位（价格可能有点高，比订购很多）。否则，您可以订购数量。我们可以保证产品的质量，因为我们的每一件产品都经过我们的工作人员仔细检查。我们相信诚信是成功经营的关键。
如果您有任何进一步的问题，请随时联系我。
（论坛推广模块）：（速卖通教程链接地址）
1.https://www.wendangku.net/doc/d35874692.html,/education/marketing/tools/jifenmobanloaddown.html
2.https://www.wendangku.net/doc/d35874692.html,/education/marketing/tools/jifenloaddown.html
3.https://www.wendangku.net/doc/d35874692.html,/education/marketing/tools/jifenhelp.html
速卖通邮件回复技巧
速卖通邮件回复技巧 邮件回复模板 催促下单，库存不多 Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling ou t soon. Please place your order as soon as possible. Thank you! Best regards, (name) 回应买家砍价 Dear x, Thank you for your interests in my item. I am sorry but we can' t offer you that low price you asked for. We feel that the price liste d is reasonable and has been carefully calculated and leaves me limited profit already.
However, we' d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks. Sincerely, (name) 断货(out of stock) We are sorry to inform you that this item is out of stock at the moment. We will contact th e factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out. http://www.aliexpress … Please let me know for any further questions. Thanks. Best Regards, (Your name) 因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。 Dear X, I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. An d to show our apology for our delayed response, w e will offer you 10% off. Please place you r order before Friday to enjoy this discount. Thank you! Please let me know if you have any further questions. Thanks. Best Regards, (Your name) 关于支付 选择escrow，提醒折扣快结束了 Hello X, Thank you for the message. Please note that there are only 3 days left to get 10% off by ma king payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). P lease make the payment as soon as possible. I will also send you an additional gift to show our appreciation. Please let me know for any further questions. Thanks.
速卖通服务回复修订稿
速卖通服务回复 WEIHUA system office room 【WEIHUA 16H-WEIHUA WEIHUA8Q8-
下单已付款 Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的 Dear friend, Thank you for your support. We had sent out your order Please trace it by on always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯客户 Dear friend, Thank you for your support. We had sent out your order no. Please trace it by on always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯仓 Dear friend, Thank you for your support. We had sent out your order no.
速卖通&敦煌网等跨境电商回复询盘模板
敦煌网的卖家朋友们，是否有过未付款订单不知如何是好的情况?或者客户投诉质量问题而自己不知如何应对的情况?下面由敦煌网资深客户经理为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法，请一定要收藏哦~ 未付款订单 Dear $buyer, We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards $myname 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢! 提示：请根据您产品自身特点对描述内容进行修改。 已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢! 提示：请填上您的订单号和发货天数。 发货后 Dear $buyer,
速卖通服务回复
下单已付款 Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的 Dear friend, Thank you for your support. We had sent out your order Please trace it by on It always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~
速卖通服务条款模板
一．通用服务条款模板 Shipment: When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not re fund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties. 1.承诺3天内发货（时间自定义） 2.买家必须承担关税 Returns: We do our best to serve our customers the best that we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items. 1.买家收到货15天时间内可以提起退货要求（时间可以设置长，但不能设置短） 2.买家必须保证退回的货物完好，若有损坏或者丢失，买家需要承担责任 3.买家需要承担退回的运费
速卖通邮件回复模版
缺货尺码 Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support! 缺货颜色 We are really sorry that the product you ordered is out of stock. Could you please change another color please? 未收到货拒绝纠纷 Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding. 未收到货，已到达目的国 Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient. 下单未付款 Dear Friend, We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards Zhang 已付款订单 Dear Friend, Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards Zhang
电商客户回复模板
速卖通客户站内信回复模板 Ronald.simons@https://www.wendangku.net/doc/d35874692.html, 7716NI-E4 Thank you for your support. Look forward to your next visit.And we will keep doing our best to give you a better shopping experience. 要求：所有客户站内信-12小时必须回复。及时站内信，1小时内回复。 1. 当客户下单，未付款-- 催付款 Dear XX Thanks so much for choosing us. As the professional cctv provider, We not only offer the top quality products, but also the complete after sale service. We offer 100% original Hikvision and Dahua products online and offline channels. You do not need to worry in future how to do and what to do if you met technical problem with the products. Just send us a mail, our tech support team will help you. We got your order information, but still not receive the payment. May I ask what happened? Is it about the price or the products or our company? We will be happy to serve you if you tell us your concerns. Once payment done, we could ship the orders out within 3days. If you choose Free shipping by China post air mail. It will take 20-40days. If you choose express shipping, like DHL, TNT, UPS. Etc. You will receive them no later than 7days. In this way, if you need the items urgently, we suggest you to choose express instead of China post. We will waiting for your reply.
如何回复速卖通站内信及买家留言,速卖通通用回复模版
如何回复速卖通站内信及买家留言，通用回复模版 是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？汇坚电商为 您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法~如果遇到无法发送的情况请检查下是不是里面有中文输入法下输入的字符！！ 未付款订单 Dear buyer, We have got your order. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ 提示：请根据您产品自身特点对描述内容进行修改。 已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！ 提示：请填上您的订单号和发货天数。 发货后 Dear $buyer, The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards $myname
回复买家好评模板
回复买家好评模板： 1 感谢亲的光临，亲的满意，就是我们最大的欣慰，最大的回报。小店会更加努力做好！小店还有户外活动功能性的手表和战术笔，质量和服务也一样是杠杠滴哦，为您的户外活动保驾护航，为您的户外活动增添一份安全和快乐，定不负您的期待！欢迎您的再次光临！ 2 感谢亲的光临，亲的满意，就是我们最大的欣慰，最大的回报。小店会更加努力做好！小店还有户外活动功能性的手表和手电筒，质量和服务也一样是杠杠滴哦，为您的户外活动保驾护航，为您的户外活动增添一份安全和快乐，定不负您的期待！欢迎您的再次光临！ 3 谢谢亲，我们的质量和服务一直都不会让亲失望的，非常感谢！ 4 好买家!~感谢您对我们的支持!祝您每天都能拥有阳光般的好心情~~~ 服务不好的地方还希望亲多原谅^_^ 相信我们一直都在努力！~ 5 感谢您对本店的信任与支持，您的满意就是我们奋斗的目标.欢迎下次在来！同样的价格我们比质量/同样的质量我们比服务/同样的服务我们比信誉/ ¤╭⌒╮╭⌒ . 合作愉快⌒╮ . ╱◥██◣╭╭⌒⌒⌒.⌒ . 非常好的买家,谢谢光临并期待您的再次光临!!! 6 亲爱的买家您好，感谢您对我们的支持！如果收到宝贝有什么问题，可以即可与我们联系，我们将竭尽全力为您解决！如果我们有什么地方做的不足，也欢迎您指正，我们将虚心接受，努力打造满意百分百网店！ 7 感谢您一如既往的支持，感谢您和我们一起见证蓝冠的辉煌，我们将不断完善，争取做的更好，回报您的厚爱，谢谢！ 8 感谢亲的光临，亲的满意，就是我们最大的欣慰、最大的回报，小店会更加努力做好！ 9 因为有您的评价，今天我们不知不觉的成了皇冠卖家。。。继续走高端路线，自主设计，自主生产，合理定价，希望亲能一如即往的支持小店哦，谢谢！ 10 欢迎对我们不断的进行口碑传播。。。 11 感谢您对我们的支持，在亲的鼓励与支持下我们会做得更加努力！欢迎亲的下次光临~~ 12 ~感谢您对我们的支持!祝您每天都能拥有阳光般的好心情~~~ 服务不好的地方还希望亲多原谅^_^ 相信我们一直都在努力！~ PB手电筒期待您的下次光临！~ 13 黑火战术笔的荣耀，因你而来！用心经营，拒绝暴利，拒绝桀骜，只因你我一心！一动皆全局动，相信自己的力量。 14 PB手电筒的荣耀，因您而来！用心经营，拒绝暴利，拒绝桀骜，只因您我一心！一动皆全局动，相信自己的力量。 15 O(∩_∩)O~非常感谢您对PB手电做出的评价，因为您的赞许让我们充满动力，您的批评让我们更加完美。我们不仅仅邮寄包裹，也邮寄快乐！专业的服务就在您身边！PB手电筒期待您的再次光临！！超震撼低价...o(≧v≦)o 16 感谢您对我们的支持，在亲的鼓励与支持下我们会做得更加努力！欢迎亲的下次光临PB手电筒哦~~
速卖通日常沟通模板
一、问业务范围： What is your business scope please? you are manufacturer or trader? you will buy the machine by yourself or for your client? 缺货： Dear customer, Thank you for choosing our products. I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently! We would check the product quality and try our best to make sure to receive it in a satisfactory condition. Thanks for your purchase again and we will update courier no.to you soon. Bella 二、催付款： Dear customer, Thank you for your order. We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours. We will prepare for your order at once after you pay. Thank you in advance.Have a nice day. Best wishes Bella As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item. Dear, We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013. You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online. Awaiting your immediate response. We are expecting your comment no matter what it is. 三、付款后： Dear ***,
速卖通邮件回复模板
已经发货 hi my dear friend The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me. regards 在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。以下为相关步骤的范例： 1、当买家光顾你店铺, 询问产品信息时： 重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚，范例参考: Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again. 2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考: Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount. 3、交易进行中，通知买家去参看物流情况时，可参考： The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me. 4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考： Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products. 5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。 Hi friend,
速卖通服务回复模板
Dear frie nd, Thank you for paying for your order no. . We are preparing for your order. We will pay more atte ntio n to your order and send it asa p. Any questi ons pl ease feel free to con tact us, we will hel p you within 12 hours. Thank you in adva nee. Have a nice day~ Best Wishes~ Dear frie nd, Thank you for your supp ort. We had sent out your order PI ease trace it by on always takes 15-60 days to arrive. But as you know, now is shopping seas on, it may delay about 10 more days to arrive. PI ease un dersta nd us. Hope you will like it and offer us p ositive feedback. you have any dissatisfaction, please give us the opportunity to resolve p roblem before leave us a n egative feedback. Thank you in adva nee. We look forward to pro vidi ng you with the best buying exp erie nee aga in on AliEx press! Best Wishes~ 俄罗斯客户 Dear frie nd, Thank you for your supp ort. We had sent out your order no. PI ease trace it by on always takes 15-40 days to arrive. But as know, now is shopping seas on, it may delay about 10 more days to arrive. But as you know, the China Post is very un stable to Russia, it may take 90 days to arrive. PI ease un dersta nd us. Hope you will like it and offer us p ositive feedback. you have any dissatisfaction, please give us the opportunity to resolve p roblem before leave us a n egative feedback. Thank you in adva nee. We look forward to pro vidi ng you with the best buying exp erie nee aga in on AliEx press! Best Wishes~ 俄罗斯仓 Dear frie nd, Thank you for your supp ort. We had sent out your order no. we have send it from our Russia n warehouse. PI ease trace it by on always takes 3-15days to arrive. But as you know, now is sho pping seas on, it may delay about 10 more days to arrive. PI ease un dersta nd us. Hope you will like it and offer us p ositive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a n egative feedback. Thank you in adva nee. We look forward to pro vidi ng you with the best buying exp erie nee aga in I f you I f
速卖通邮件回复技巧
邮件回复模板 催促下单，库存不多 Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of th e X color left. Since they are very popular, the product has a high risk of selling out soon. Plea se place your order as soon as possible. Thank you! Best regards, (name) 回应买家砍价 Dear x, Thank you for your interests in my item. I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is re asonable and has been carefully calculated and leaves me limited profit already. However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks. Sincerely, (name) 断货(out of stock) Dear X,
速卖通邮件回复技巧
速卖通邮件回复技巧
邮件回复模板 催促下单，库存不多 Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling ou t soon. Please place your order as soon as possible. Thank you! Best regards, (name) 回应买家砍价 Dear x, Thank you for your interests in my item. I am sorry but we can’t offer you that low price you asked for. We feel that the price liste d is reasonable and has been carefully calculated and leaves me limited profit already. However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks. Sincerely, (name) 断货 (out of stock) Dear X,
速卖通实用英文模板
速卖通实用英文模板 速卖通客户如何跟进？实用英文模板集锦(2013-08-08 11:26:24) 标签：速卖通英文邮件回复做速卖通如何跟进客户速卖通客户邮件回复处paypal注册联系谁paypal提高成单率分类：外贸 速卖通客户如何跟进？实用英文模板集锦 最近有遇到很多速卖通的卖家在头疼，客户下单了但是还是迟迟未付款我改怎么跟进客户让客户付款呢？客户已经付款了又是怎么跟客户交流呢？发货后我应该如何做好售后服务呢？大串串的问号我想在各位卖家的脑袋瓜上悬着吧！哈哈，PayPal艾米丽了解到各位的难题，看到一些英语的资料。现献给大家希望对大家有帮助！ 未付款订单 Dear $buyer, We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards $myname
译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ 提示：请根据您产品自身特点对描述内容进行修改。 已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so,we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！ 提示：请填上您的订单号和发货天数。