BEC初级考试真题.doc
BEC初级考试真题
Instructions to Candidates
(a) The time allowed for this examination is 2 hours.
(b) Answer all 4 questions.
(c) Use the spaces provided in the combined question and answer book let to complete the answers.
If more space is needed for answers or rough notes, use the supplementary s heets provided and secure them inside your booklet with your name and candi date number clearly written on each sheet. Rough notes should be clearly cros sed through.
(d) Credit will be given for correct spelling, punctuation and grammar.
(e) Adequate and appropriate communication is required rather than a p articular number of words.
(f) When you finish, check your work carefully.
(g) The use of standard English dictionaries and cordless non-programm able calculators is permitted.
Candidates whose first language is not English may use a bilingual dictionar y.
ENTER DETAILS BELOW
CANDIDATE’S NAME IN FULL
As it is to appear on the certificate
IDENTITY CARD NUMBER.....................Subject Code Number (104)
1…………………
Candidate’s Number…………………………………….Centre Code……………………………
Full Private Address……………………………………………………………………………………
………………………………………………………………………….
Postcode………………….
Centre Name and Address……………………………………………………………………………
STATE HERE THE NUMBER OF ADITIONAL SHEETS HANDED IN μQUESTION 1
Situation: Watson’s Plastics, where you work in the Accounts Department, has a fleet of company cars. You have noticed that the bills for minor bodyw ork repairs and damaged types have increased steadily in the last year. Driver reports seem to indicate many examples of careless parking and accidents ha ppening when the cars are privately used after working hours.
Task: Write a memo to the Finance Manager, James Shah, informing hi m of the situation and asking for his advice about your concerns over rising c osts, cars not in use etc.
Lay out your answer as a memo, in the space below, making up any nece ssary details.
MEMORANDUM
TO DATE FROM REF SUBJECT
QUESTION 1 CONTINUED
You may continue writing your memo here:
QUESTION 2
Situation: Your company, Peak Security, is applying for the security contr act at a number of major sporting events. You have been asked to check the information below about the Burlington Fields Tennis Festival.
Task: Read the article on Burlington Field opposite, then say whether t he following statements are TRUE or FALSE. Then quote ONLY the word or phr ase from the text that supports your answer. The inclusion of irrelevant inform ation will be penalised.
Write your answers on the lines marked A.
1 The Burlington Field festival is usually held in June.
A ___________________________________________________________ ________________
2 The festival can be reached only by car or railway.
A ___________________________________________________________ ________________
3 The Champions' Court is open to everyone.
A ___________________________________________________________ ________________
4 There are fewer than 50 places to buy food or drink.
A ___________________________________________________________ ________________
5 Any of the 230 drivers will take visitors to their hotel.
A ___________________________________________________________ ________________
6 Burlington Fields brings together the very best players.
A ___________________________________________________________ ________________
7 Dishonest people can be found at the festival.
A ___________________________________________________________ ________________
8 Bars and restaurants at Burlington Fields are open 24 hours a day.
A ___________________________________________________________ ________________
9 Apart from security guards, the festival does nothing to alert peopl
e to the presence o
f thieves
A ___________________________________________________________ ________________
10 The Tie Break Bar caters for older visitors.
A ___________________________________________________________ ________________
(30 marks)
QUESTION 2 CONTINUED
BURLINGTON FIELDS –THE HOME OF FIRST CLASS TENNIS
Since 1979 Burlington Field has been one of the most important sporting e vents in the western world, attracting world class players and receiving media coverage from 120 countries around the globe. The festival runs over a fortnig ht, always the last 2 weeks in July, and draws huge crowds of visitors, hoping to enjoy the thrills of the tournament and the lively excitement of the crowde d bars and eating places. There is always the chance, especially if you keep y our wits about you, of rubbing shoulders, or even sharing a table, with a star of the tennis world!
The enormous complex covers over a square kilometre. There are 8 entran ce points from the spacious car parks and 2 from the rail station. A further en trance point is available to people arriving on the riverboats or by helicopter. The helicopter landing point has been very frequently used in the last 5 years.
Fifteen courts provide enough top class tennis for the appetites of the mos t demanding fans. With the exception of Champions' Court, which admits book ed-in-advance badgeholders only, visitors can move freely from one court to a nother and have access to all but the Members’ Restaurant. Such names as W inners' Gallery, the Ball and Racquet, the Seafood Bar and The Tie Break Bar (this last being really popular with younger enthusiasts) draw in the customers from the time the gates open at 1000 hours until the last match has been pl ayed around 2100.
All this movement of so many people inevitably brings its problems. An ar my of officials, waiters, security men etc is needed to ensure the smooth runn ing of the festival, and, as always there are occasions when matters go wrong. Recent festivals have seen significant increases in the number of counterfeit-t icket sellers, and pickpockets have created their share of misery, as bags and wallets have gone missing. There are signs warning people, but it seems ever yone can lose concentration for a few seconds –and that is all a thief needs!
The facts and figures below bear out what an immense and complex affair the festival has BECome:
In 1997 there were:
1,400 caterers representing 200 firms providing food and drink in over 80 outlets
330 guards and security men, controlling entrances and exits, patrolling cr owds and dealing with problems like lost children, people taken ill, and other difficulties
300 court officials, including 45 umpires who cover 2 matches a day, and teams of line judges
230 drivers, there for the exclusive use of players and officials coming to and from the festival. Drivers need a clean licence and, above all, a good kno
wledge of the area's streets and hotels.
Many other workers, from cleaners to programme sellers, make up this we ll-drilled army.
QUESTION 3
Situation: You have been asked to check the details of a number of office-cleaning agencies.
Task: Read the information opposite and answer the questions below in the space provided using no more than 3 words.
Complete sentences are NOT required.
ANSWERS
1 Which firm has been established the longest?
2 Which firm has no listed contracts?
3 What is the charge per sq metre with Acme Cleaners?
4 How many firms employ more men than women?
5 How many firms have more than 20% staff turnover?
6 How many banks are mentioned in the ’listed contracts’?
7 Does Spick & Span offer full window cleaning services?
8 Is Davies Hygiene fastest in dealing with complaints?
9 Which company based outside London was most recently started?
10 Which London-based company has the lowest staff turnover?
11 How many companies carry more than ￡1 million insurance cover?
12 Is the shortest contract available 3 months?
13 Has Office Clean more listed contracts than ABC Clean?
14 Can you telephone complaints to Dusters?
15 Will Spot On clean your windows outside?
16 Has Spick & Span more female employees than Dusters?
17 Which firm is slowest to deal with complaints?
18 Which firm has the highest cost per sq metre?
19 How many firms clean exterior windows?
20 Which London-based firm offers the cheapest daily cleaning service?
(20 marks)
QUESTION 3 CONTINUED(图片略)
QUESTION 4
Situation: Read the following conversation beween 2 employees of the neilson Carpet
Factory in Phuket.
Task: Complete the Accident Report form using the information in the conversation
below.
Anna Leow We had a nasty accident this morning. A young woman broke her ankle.
Acham Scott Yes, I heard. Friday the 13th, an unlucky day indeed. Was she an employee here?
Anna Leow No, she was a bisitor. I was just taking her to see the canteen and have a drink. She slipped on the stairs.
Acham Scott That stair carpet has been loose for a while now. It ought to ve replaced. What was the lady’s name?
Anna Leow Jan Li. I’ve got her details. She lives with her husband on Yaowarat Road, number 43, here in Phuket.
Acham Scott When did you say it happened? This morning?
Anna Leow Yes. It was precisely 1020.
Acham Scott And you sent her to hospital in an ambulance?
Anna Leow No, we sent her by car to save time.
Acham Scott It sounds like it’s the company’s fault, then. I’ve told the manager about that carpet before. Have you filled in a report form?
Anna Leow No, I’m going to do it now. More paperwork.
Acham Scott (Laughing) Well, you are the Assistant Manager, aren’t you!
(20 marks)
QUESTION 4 CONTINUED
NEILSON CARPET FACTORY
ACCIDENT REPORT FORM
THIS FORM MUST VE COMPLETED IN CAPITALS BY THE PERSON REPORTING THE ACCIDENT ON THE DAY OF THE ACCIDENT
FULL NAME OF INJURED
PERSON ___________________________________________ TITLE
(MR/MRS/MISS/MS) ________________________________________ ___
HOME
ADDRESS ___________________________________________ __________________________________________
__________________________________________
STATUS OF INJURED
PERSON __________________________________________ DATE OF
ACCIDENT __________________________________________ TIME OF
ACCIDENT __________________________________________ LOCATION OF
ACCIENT _________________________________________ DETAILS OF
INJURY __________________________________________ CAUSE OF
ACCIDENT _________________________________________ (HOW DID IT
HAPPEN?) __________________________________________ TAKEN TO HOSPITAL YES [] BY AMBULANCE [] BY CAR [] (Please tick) NO []
DO YOU CONSIDER THE COMPANY IS AT FAULT? YES/NO(delete which does not apply)
I F 'YES’ GIVE
REASON _________________________________________
__________________________________________
ACCIDENT REPORTED
BY __________________________________________
COMPANY STATUS __________________________________________ DATE SIGNATURE