基于感知公平的顾客抱怨处理满意度与顾客忠诚之间关系的实证研究

基于感知公平的顾客抱怨处理满意度与顾客忠诚之间关系的

实证研究

作者：金晓彤， 陈艺妮， 于丽， JIN Xiao-tong， CHEN Yi-ni， YU Li

作者单位：吉林大学,商学院,长春,130012

刊名：

软科学

英文刊名：SOFT SCIENCE

年，卷(期)：2009，23(6)

引用次数：0次

参考文献(25条)

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