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十个常见的英文客服面试问题及答案示例

1. What does good customer service mean to you?

According to me, good customer service means ensuring that my customer leaves my office (or ends the conversation over the phone) satisfied with my service, without escalating the problem to my seniors.

2. How would you deal with an extremely irate customer?

I understand that the customer is irate because we didn't live up to our promise, so I would be very polite and ensure that he/she understands that I empathize with him/her, along with finding a quick solution to the problem.

3. Why do you think you are suitable for a customer service position?

I am suitable for this post because I understand that at times we may go back on our word, either intentionally or unintentionally, leading to mass customer dissatisfaction. I have been a part of that crowd too, which is why I would like to deliver one hundred percent customer satisfaction to those who come with their woes.

4. What kind of customer would you like to approach? A satisfied customer, a doubtful customer, or an irate customer?

I would like to approach the irate customer, because of the challenge the situation presents. Attending to a satisfied customer will not give me the chance to understand how good (or bad), I am at my job.

5. Under what circumstances would you escalate the customer's query or problem to your supervisor or boss?

I don't think there would be a need to escalate a matter, but considering dire straits, then it would be only in the case where the customer out-rightly refuses to speak to me, due to a prior bad experience while he/she was lodging a complaint with us.

6. If a customer shows up with a complicated problem five minutes before you are to leave for the day, what would you do?

I would politely tell the customer that we are closing for the day, and that he/she could visit/call us the next day. But if they insist on it being urgent, I would smile and say I am happy to help them, along with being firm with regard to the timings the next time they have a problem.

7. If you are faced with a technical product query or difficulty that you aren't well-versed with or confident about, what would you do?

I would ask the customer if he/she would be kind enough to hold the line while I transfer their call to a technical expert, since they would be able to help the customer better.

8. Do you think you have the ability to maintain your cool during a call where the customer is firing you with abusive language?

A customer chooses to abuse only when his/her needs have not been met by us, even after

continued efforts to seek help in resolving the matter. Hence, the problem is ours. So I would totally understand their plight.

9. If a customer provides you with severely negative feedback or stinging criticism about your service or product, how would you take it?

I would take it with a positive attitude so that I can better myself for my next customer. After all, I am here to provide one hundred percent customer satisfaction. If I am not doing a good job, someone has to tell me, and who better than a customer to help me understand my raw attributes?

10. Do you believe in the statement that the 'Customer is the king'; what does it mean to you?

Yes, I do. If we don't derive feedback from our customers, there's no way we can analyze how good our product/company is doing. Our business would not evolve if we do not have customers catering to our field. In order to develop a good customer base, it would be my duty to give them all they want with regard to answers, services, and whatever else they would like to include in the list.

英文面试常见问题总结

面试常见37个问题 1．"Tell me about yourself" 简要介绍你自己。 2．"Why are you interested in this position?" 你为什么对这份工作感兴趣？3．"What are your strengths?" 谈谈你的优势？ 4．"What is Your Biggest Weakness?" 谈谈你最大的弱点是什么？ 5．"Why do You Feel You are Right for this Position?" 为什么你认为自己适合这个职位？ 6．"Can you give me the highlights of your resume?" 谈谈你的简历上有些什么值得特别关注的吗？ 7．"Why did you choose your major?" 你为什么选择这个专业？ 8．"What are your interests?" 你有哪些兴趣爱好呢？ 9．"What are your short and long term goals?" 你对于短期和长期的目标是什么？10．"Tell me how your friends/family would describe you?" 如果我向你的朋友或者家人询问对你的评价，你认为他们会怎样说？ 11．"Using single words, tell me your three greatest strengths and one weakness." 用简单的词，描述你的三项最突出的优点和一个缺点。 12．"What motivates you to succeed?" 你争取成功的动力是什么？ 13．"What qualities do you feel are important to be successful in _____ (i.e. customer service)?" 哪些品质在你看来对成功是最重要的？ 14．"What previous experience has helped you develop these qualities?" 哪些之前的精力帮助你获得了这些品质？ 15．"Can you give me an example of teamwork and leadership?" 你能向我列举一个团队活动和领导力的例子吗？ 16．"What was your greatest challenge and how did you overcome it?" 你经历过最大的挑战是什么？你如何跨越它的？ 17．"Why should I hire you over the other candidates I am interviewing?" 我为什么要从这么多应聘者中选择你呢？ 18．"Do you have any questions?" 你有一些什么问题吗？ 19．"What are your compensation expectations?" 你去年的收入是多少？你对于报酬有什么样的期望？ General Questions: 20．"What was your greatest accomplishment in past time?" 在过去的日子里，你觉得自己最大的成就是什么？ 21．"Have you ever been asked to do something unethical? If yes, how did you handle it?"曾经有人要求你去做一些不道德的事情吗？如果有，你是怎么处理的呢？ 22．"What do you do if you totally disagree with a request made by your manager?"如果你完全不同意你上司的某个要求，你怎么处理？ Leadership Questions: 23．"When in a group setting, what is your typical role?" 你在团队中通常的作用是什么？ 24．"How do you motivate a team to succeed?" 你怎么激励团队达到成功？

英文面试常见问题及答案汇总

1. Tell me about yourself? 1.向我介绍一下你自己。（回答见后面） 2. What are your greatest strengths? 2.你最大的优点是什么？（回答见后面） 3. What are your greatest weakness? 3.你最大的缺点是什么？（回答见后面） 4. Why did you quit your last job? 4.你为什么从上一份工作离职？（回答见后面） 5. Why do you want to work here? 5.你为什么想在这儿工作？（回答见后面） 6. What do co-workers say about you? 6.你的同事如何评价你？ 7. Would you be willing to relocate if required? 7.如果需要你到其他地点工作，你愿意吗？（回答见后面） 8. What do you know about us? 8.你对我们公司有什么了解？ 9. What kind of salary are you looking for? 9.你的期望薪资是多少？（回答见后面） 10.What were you earning at your last job? 10.你上一份工作的薪水是多少？（回答见后面） 11. What have you learned from mistakes on the job? 11.你从工作所犯的错误中学到了什么？（回答见后面） 12. Why should we hire you? 12.我们为什么要雇用你？ 13. What Is Your Dream Job? 13.你理想的工作是什么？ 14. What are you looking for in a job? 14.你希望从工作中得到些什么？ 15. Are you willing to work overtime? 15.你愿意加班吗？（回答见后面） 16. What experience do you have in this field? 16.你有什么这个行业的经验？（回答见后面） 17. Do you consider yourself successful? 17.你觉得自己成功吗？（回答见后面） 18. What have you done to improve your knowledge in the last year? 18.在最近的一年里，你做了什么来提高你的知识技能？ 19. Where do you see yourself in 5 years? 19. 你的五年工作规划是什么？（回答见后面） 20. Are you a team player? 20.你善于团队合作吗？ 21. What motivates you to do your best on the job? 21.工作中最能激励你的是什么？（回答见后面） 22. What is your philosophy towards work? 22.你的工作哲学是什么？ 23. Tell me about your ability to work under pressure? 23.描述一下你的抗压性。（回答见后面）

外贸英文面试问题及答案

外贸英文面试问题及答案一般情况下，有关个人背景的材料已填写在履历表内，面试时再提问只是为了验证一下，或者以这些不需应试者思考的问题开始，有利于应试者逐渐适应展开思路，进入"角色"，尤其是对那些一进入考场就显得紧张、拘谨的应试者，更该先提一些容易回答的问题，帮助他树立信心，诱导他正常发挥出自己的水平。这方面常问的问题有： 1请介绍一下你的家庭状况。 2你的籍贯在哪里? 3现在你住在哪里? 4你父母分别从事什么职业? 5你有几个兄弟姐妹?分别在干什么? 6你是否结婚了?妻子(或丈夫)从事什么职业?

7你有孩子吗?几岁了? 8你现在的生活状况怎么样? 9你现在的居住情形怎样?是几居室、公房还是自宅? 对这些问题，应试者不需怎么思考，但最重要的是一开始就要注意调整好自己的应试状态，充满自信，口齿清楚，回答全面、完整，但又要注意尽量简洁。一开始的应试状态如何会直接影响到整个面试过程中的表现。受教育的大体状况在履历表中已列出，提问这方面的情况是为了获悉更详细的情况。 1从你的申请表中我了解到你进入×(高中)，毕业于×年，请你进一步告诉我们一些有关申请表中所述的情况，并对你的高中阶段作一个简短的详细说明，尤其是那些对你的职业生活有影响的事件。

2您觉得您的学校是哪一类的(必要的话，说出它是大是小，在乡村还是在城市)，简单地说，你高中阶段过得怎么样? 3你学过哪些课程(一般的，技术性的或者大学先修班)? 4在学校，你都参加过什么活动? 5你的学习成绩如何?在班上所处的位置如何?你有哪些学习习惯? 6有哪些人或事件对你的职业选择产生了影响? 7你担任过什么职位?受到哪些奖励?(或获得过什么荣誉?取得过什么成就?) 8读高中时你从事过什么社会工作?假期是怎么过的? 9高中结束时你的职业考虑是什么? 10我注意到从×年至×年你进入×学校学习，获得了×学位。你为什么选择这所学校? 11你能告诉我，在大学阶段对你的职业生活有影响的事件吗?

英文面试常见问题及标准答案汇总

1.Ｔｅｌl mｅaｂout yｏurｓelf? １．向我介绍一下你自己。(回答见后面) ２．Ｗｈａｔａｒe yoｕr grｅatesｔstｒｅngths? 2．你最大的优点是什么?(回答见后面) 3．Ｗhａt are yｏur greaｔｅsｔｗeakｎｅss? ３．你最大的缺点是什么?（回答见后面) 4. Why dｉdｙｏu quitｙour lasｔjoｂ? 4．你为什么从上一份工作离职？（回答见后面) 5. Ｗhy do ｙouｗａnｔｔo ｗork ｈｅre? 5.你为什么想在这儿工作？(回答见后面) ６. Whaｔｄo co－wｏｒｋers ｓay ａbouｔyoｕ？ 6．你的同事如何评价你？ 7. Wouｌｄyｏu be wｉlliｎg ｔo rｅloｃate ifｒequiｒed? ７.如果需要你到其他地点工作，你愿意吗？(回答见后面) 8．Whaｔｄｏyｏｕknow aboｕtｕs? 8．你对我们公司有什么了解？ 9．What kind of sａｌary are ｙoｕlｏoking fｏr？ 9.你的期望薪资是多少？(回答见后面) 10．Wｈaｔweｒe you eａｒninｇaｔyoｕr laｓt jｏb？ 1０.你上一份工作的薪水是多少？(回答见后面) 1１．Ｗhat haｖeｙoｕleaｒnｅdｆrom misｔaｋeｓon thｅｊoｂ？ 11．你从工作所犯的错误中学到了什么?（回答见后面）１２. Why ｓｈouｌd ｗｅhirｅyｏu? １２．我们为什么要雇用你？ 13．WhａｔIs Ｙｏur Dｒｅam Jｏb? １3．你理想的工作是什么？ 1４. Whaｔａre ｙoｕloｏkingｆoｒｉn a ｊob？ 14．你希望从工作中得到些什么？ 15. Are yoｕwｉｌlｉng ｔｏwork ovｅｒｔime？ 15.你愿意加班吗?(回答见后面） 1６.What eｘpｅrｉence doｙou haｖｅin thiｓｆiｅlｄ? 16．你有什么这个行业的经验?(回答见后面) 1７. Do you coｎsiｄｅr yourself ｓucｃeｓsfｕl? 17.你觉得自己成功吗？(回答见后面) 18.Whaｔhａve yｏｕdone ｔo impｒｏve youｒｋnowlｅdge ｉｎtｈe ｌａｓｔｙｅａｒ? 1８．在最近的一年里,你做了什么来提高你的知识技能? １９. Whｅrｅdo you see yourself in ５yeａrs? 19.你的五年工作规划是什么?(回答见后面） 2０．Are yｏu ａteam playｅｒ? ２０.你善于团队合作吗? 21.What mｏtｉvateｓyouｔoｄo yoｕｒｂest oｎtｈe jｏb？ 21．工作中最能激励你的是什么?(回答见后面）２２．Whａt ｉs yｏｕr pｈｉlｏsoｐhy toｗａrｄｓwoｒｋ？ 22．你的工作哲学是什么? 2３．Tｅll ｍｅaｂout yｏuｒabｉlｉtyｔo ｗｏrｋunｄｅｒｐrｅｓsuｒｅ?

常见英语面试问题

常见英语面试问题（工作经验篇）English Interview Questions--WORKING EXPERIENCE ●Tell me about your work experience in general terms. ●大概介绍一下你的工作经历 ●Why did you leave these jobs you just mentioned? ●为什么辞职？ ●What are some of the reasons for considering other employment at this time? ●为什么在这个时候选择其他工作？ ●Tell me about some of your past achievements. / What contribution did you make to your current (previous) organization？ ●告诉我你过去的一些成绩。/ 你对现在（之前的）工作有何贡献？ ●What is the biggest mistake you have made in your career? ●在你职业生涯中，最大的错误是什么？ ●Will you describe your present duties & responsibilities? / What kind of work does the position involve? ●描述一下你现在工作的职责。/ 具体涉及到什么样的工作。 ●What are some things that frustrate you most in your present job? ●你现在工作中让你最受打击的有哪些事情？ ●How would you describe your present/past supervisor? ●描述一下你现在/之前的上级。 ●Can you describe a difficult obstacle you've had to overcome? How did you handle it? / Give me an example of your initiative in a challenging situation. ●描述一下你所客服的困难。你的处理方法是什么。举例说明在一个充满挑战的环境下你的主动性。 ●What is your rank of performance in your previous department? What special abilities make you achieve this kind of rank?

研究生复试英语常见问题及答案

复试英语常见问题一、自我介绍(self-introduce) Good morning. I am glad to be here for this interview. First let me introduce myself. My name is Zhulantian, 25. I come from Lianyungang, the city of Jiangsu Province. I graduated from the Changshu institute of technology in June, 2012.In the past two years I have been preparing for the postgraduate examination while I have been working in Bosideng group and I was a data analyst. Now all my hard work has got a result since I have a chance to be interview by you. I am open-minded, quick in thought and very fond of economics. In my spare time, I have broad interests like many other youngers. I like reading books, especially those about economics.In particular, during my college years,most of the books I've read are economic class. I am a snooker fan; my favorite is O'Sullivan, while Ding Junhui is also great in our country. I always believe that one will easily lag behind unless he keeps on learning .Of course, if I am given a chance to study Industrial Economics in this famous University, I will not live up to the teachers for their hard work. 二、面试家常题 1.考研原因(reasons for my choice) There are several reasons. I have been deeply impressed by the academic atmosphere when I saw the book about the introduction of famous university. In my opinion, as one of the most famous university in our country, it provides people with enough room to get further enrichment. This is the first reason. The second one is I am long for doing research in Economy throughout my life. I suppose this is the most important factor in my decision. Thirdly, I learnt a lot from my job during the past two years. However, I think further study is still urgent for me to realize self-value. Life is precious. It is necessary to seize any chance for self-development, especially in this competitive modern world. In a word, I am looking forward to making a solid foundation for future profession after three years study here. 2.研究生期间你的计划(plans in the postgraduate study) First, I hope I can form systematic view of Economics. As a graduate student, my express wish is to get a complete comprehension of the formation and development. If 1

英语面试问题及答案教学内容

英语面试问题及答案英语面试问题及答案当你投递简历结束后．．．新一轮的难题又来了，如何面试，面试问题大作战拉，如何在面试的过程中包装自己拉等等的．．．一份好的简历能让你走出成功的第一步，这个不假，但是如果要取得完全的成功，那就要看你的面试如何了．．．简历是你给老板的第一印象，这种印象可以比较飘渺，在简历上老板可以加以想象，可是面试的时候却是一个真真实实的你．以下的更新请大家耐心的慢慢看完，相信会对你们的面试有帮助的找一份满意的工作吗? 面试中面对外国老板连珠炮似的提问, 有没有觉得心慌意乱、无所适从？求职过程中面试尤为重要，回答问题，如果能简明扼要，真诚中肯，合乎老外口味，那么录取机会必定大大增加。当然，有的问题，也要轻描淡写，以免言多必失。本篇摘录了若干面试中出现频率较高的问题及精彩回答，希望能在您求职路上助您一臂之力。 Q：Can you tell yourself in two minutes? go for it.(你能在两分钟內自我推荐吗？大胆试试吧！) A：With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills Q：Give me a summary of your current job description. (对你目前的工作，能否做个概括的说明。) A：I have been working as a computer programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support.

英文面试常见问题

英文面试常见问题各位读友大家好！你有你的木棉，我有我的文章，为了你的木棉，应读我的文章！若为比翼双飞鸟，定是人间有情人！若读此篇优秀文，必成天上比翼鸟！ Please introduce yourself.（请介绍你自己。）Why are you interested in this job？（你为什么会对这份工作感兴趣？）Do you think your ean extro- vert or an intro-vert？（你认为你是个性外向的人还是个性内向的人？）What is your greatest weakness？（你最大的缺点是什么？）Do you have any actual work experience？（你有实际的工作经验吗？）How were your gradesat school？（你在学校成绩如何？）Could you tell me what do you know about our company？（可以谈谈你对本公司的认识吗？）Have you sent your application to any other companies？（你有没有应征其他公司吗？）What are you going to do if you are ordered to work overtime？（如果你被迫要加班，你会怎么办？）What salary would you expect toget？（你希望拿多少薪水？）是不是觉得有些问题挺棘手的？Q：Can you sell yourself in two minutes？Go for it. （你能在两分钟內自我推荐吗？大胆试试吧！）A：With my qualifications and experience I feel I am hardworking responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.(依我的资格和经验，我觉得我对所从事的每一个项目都很努力、负责、勤勉。

英文面试常见问题和答案

英文面试常见问题和答案关于工作（About Job）实际工作中，员工常常需要不断学习和勇于承担责任，求职者如果能表现出这种素质，会给应聘方留下良好的印象。面试例题 1What range of pay-scale are you interested in （你感兴趣的薪水标准在哪个层次？）参考答案 Money is important, but the responsibility that goes along with this job is what

interests me the most. （薪水固然重要，但这工作伴随而来的责任更吸引我。）假如你有家眷，可以说： To be frank and open with you, I like this job, but I have a family to support. （坦白地说，我喜欢这份工作，不过我必须要负担我的家庭。）面试例题 2 What do you want most from your work? （你最希望从工作中得到什么答案 I hope to get a kind of learning to get skills from my work. I want to learn some working

skills and become a professional in an industry. （我最希望得到的是一种学习，能让我学到工作的技能。虽然我已经在学校学习了快16年但只是学习到了知识，在学校里，没有机会接触到真正的社会，没有掌握一项工作技能，所以我最希望获得一项工作的技能，能够成为某一个行业领域的专业人士。）面试例题 3 Why did you choose us? （你为什么选择到我们公司来应聘答案 As the saying goes, "well begun is half done".

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