BEC口语补充材料

Teamwork & Communication

Asking for repetition

●Excuse me.

●I didn’t catch what you said.

●I didn’t quite catch that.

●I beg your pardon

Checking and indicating understanding

Checking another person’s understanding

●Have you got it?

●Do you follow me?

●Okay?

Che cking one’s own understanding

●Let me see if I’ve got that.

●Let me see if I understand.

●This Saturday evening?

Indicating understanding

●now I see.

●Now I understand.

●Now I get you/it.

●Uh-huh.

●Um-hmm.

Clarification

Asking for clarification

●Do you mean…?

●By understanding, do you mean…?

●I’m afraid I don’t follow you.

●I’m not quite clear what you mean by that.

●What do you mean by that?

Giving clarification

●Let me put it another way.

●What I’m trying to say is…

●What I mean is …

●In other words…

Hesitating

●Well…

●

●Let’s see…

●I don’t know what to say.

Initiating a topic

●Y ou know, …

●I’ve been thinking…

●Now, regarding the issue of …

Focusing attention

●as a matter of fact, …

●in fact, …

●as I see it, …

●to tell the truth,…

●if you ask me, …

Interrupting

●Excuse me for int errupting, but …

Characteristics of a good team

Work on team-building

Develop creating thinking

Team dynamics

Work towards a common objective

Discuss roles and allocate them to team members Cooperate fully with each other

Help individuals develop

Make contribution to the team

Trust each other

Talk openly and honestly

People management in a team

Take responsibility for everything

Take on responsibility

Be accountable when things go wrong

Come up with amazing ideas

Positive result

Make people enthusiastic about work

Increase personal awareness of abilities Develop skills in colleagues

Bring in foreign talents

Dealing with unexpected

Identify clear and achievable objectives

Make best use of resources

Work together and communicate openly

On a survival course

Learn to overcome crises

Board games and simulations

To experience situations

Throw new light on old problems

Without the fear of failure

Entertaining a client & Corporate hospitality

●Achieve business objectives in a social setting

●Ensure that your clients enjoy themselves

●Combine both business and pleasure

●Mix social conversation with purposeful conversation

●Use … as a “hook”, and then arrange a meal afterwards

●be sociable

●build a good business relationship

●choose the right event/moment

●get down to business/bring up the matter of business/mention the subject of business ●Criteria for valuating a restaurant

Location/atmosphere/comfort/cleanliness/staff friendliness/staff attentiveness

/speed of service/quality of food/quality of drink/value for money

Events and situations for entertaining

● a valued customer/client

●an end-of-year office party

●an evening with a new client and his/her partner

● a corporate event to launch a new product or service

● a negotiation for a contract with a new client

●an end-of-week meal with a small group of colleagues

●take clients to sports events/dinner

● a meal at an expensive restaurant

● a round of golf

● a sightseeing tour of the city

●an evening at the theatre

● a visit to a sports event

● a shopping trip

Brand power & public relations

●Selling points

-After-sales service

-Environmental friendliness

-Performance

-Price

-Reliability

-Reputation

-Style (eye-catchy/ attract attention/ say sth. about oneself/ make sb. Look good)

-User-friendliness

-Promotions/incentives

-V alue for money

-Bonus points add u p to free trip to …

-Cash discounts

-Cut-price goods

●shopping habits

●take care of customers’ basic needs

●saturated market

●win business

●long-term profitability

●widen margins

●enter foreign markets

●diversify into new markets

●boost profits

●create good/bad publicity

●hurt one’s brand

●have image problem

●stay loyal to the brand

●maintain good relationships

●build long-term relationships

●misunderstanding/misconception about sth.

●develop on one’s own without the benefit of outside influence

●up-to-date technology

●point-of-sale materials in the showroom

●have complete control over the message and content of ad.

●Positive things/negative things

●Change people’s attitudes about sth.

●Win over the press

●Come top of a customer satisfaction survey

●Indication of success

●Record growth

●Have a clear effect on the forward direction of the brand

Primary role of PR Dep.

●manage public relations strategy

●deal with the press, television and radio

●communicate with the public

●create understanding with the public

●provide them with information from the heart of the organization

●give an accurate picture of the company, its brands

●make sure that the public has a positive image of the company

●be more concerned with establishing and maintaining goodwill and understanding between

the company and its public

●work more with the press and broadcast media

Primary role of Marketing Dep.

●identify customer needs

●develop the right products to satisfy customer needs

●reach the public through advertising

Relocation & premises

Relocation

●Reasons for relocation

-Attractive running costs

employment costs/rates of inflation/low tariffs/lower overhead

-Financial aid

generous grants towards set-up costs (capital investment, training and employment

costs)

-Pro-business environment

foster an appropriate environment(legislators and regulatory authorities work closely

with companies to ensure that start-up and expansion plans run smoothly -sophisticated telephone networks

-Sophisticated transport logistics

efficient distribution network (frequent scheduled flights/provide direct access to other

places)

-residents enjoy ready access to varied range of leisure activities

●Things to consider in relocation

-accommodation search

-handle the paperwork

-visas and work permits

-removal and shipping assistance

-school search

-integration programmes

-partner employment assistance (arrange employment for the partner)

●New premises

-type of property: office

-tenure: leasehold

-tenant

-rent & security deposit

●Location

-corporate business area/downtown area/suburb area/countryside/district/borough

-easy access to public transport

-numerous bus routes

-underground/subway/metro

-within walking distance

-high street

-in the immediate locality

●Description

-multi-storey office building/plaza

-underground car parking/surface car parking

-excellent natural light

-flexible mixture of office sizes

●Full amenities

-8 passenger and goods lifts

-underground car parking/surface car parking

-natural light on three sides

-quality finishes

-standby generator

-air conditioning

rights at work

failure to meet targets

personal use of company property

poor time keeping

observe safety regulations

commute

work overtime

repeated absence from work

sexual harassment

physically threaten sb.

Smell alcohol on one’s breath

Exaggerate one’s experience and lie about one qualifications

Hit sth. violently

Take no action against the person

Have a friendly work with the person

Give an official verbal warning

Give an official written warning

Dismiss the person

Staff benefits & staff appraisal

T ypes of staff benefits

Base pay

Bonus

sharings

Additional holiday/a nnual leave/take …days off/take a sick leave Annual allowance

Retail vouchers

Childcare vouchers

Accident insurance

Life insurance

Travel insurance

Health insurance

Medical insurance

Company car

Pension

Critical illness insurance

Paid training

Staff with long service

Be subsidized/subsidize the cost of

Reduce staff turnover

Define the image

To recognize the individuality and diversity of all the employees To improve the firm’s payroll costs

Identify with a new scheme

There’s a price advantage on many of t he benefits

There are tax savings when taking certain benefits rather than cash. Find the best providers in the market

Negotiate bulk discounts

Create awareness with printed material

Run a series of countrywide roadshows

Show high awareness levels

Create awareness and interest

Encourage employee participation

Staff appraisals

To assess training and development needs

To help improve current performance

To review past performance

To assess promotion prospects

To set performance objectives

To review pay

Abuse the system

Unpaid overtime

Take work home

Prioritize one’s work

Organize one’s time

Keep up with the workload

Result is everything

Get to work and back

Work overtime

Cover for sb

To miss deadlines

Careless mistakes

Define one’s duties

Hand over one’s work

Subsidize the cost of

Be flexible about holidays

Apply for internal vacancies

Get nowhere

Get carried away

Expect miracles

Repeat last year’s performance

Ridiculous objectives

Exciting challenge

Positive/negative feedback

Be accompanied by evidence

Lead to resentments

Create divisions within the group

Effective people management relies on knowledge and appraisals are still the best way to build up that bank of knowledge.

Marketing

Catchy slogans

A chance in a million

Cancel the promotion

Cause a riot

Attract interest

Prize money,

Enter foreign markets

Target market

Franchise

Joint venture

Wholly-owned subsidiary

The higher the degree of ownership, the more control you have.

Ownership also means more investment and more risk.

Enter a market

Keep financial risk to a minimum

Licensing arrangement

Setting up production facilities

Retain control of the product

Local knowledge

Risk-free

Pool one’s know-how

Learning race

Take all the decisions

Economies of scale

Adapt product needs

Understanding of local needs

Minimizing risk

Optimizing opportunity

A successful formula that’s easy to copy Local competitors

Undercut you and price you out of the market Develop a long term strategy

Make a thorough assessment of

Profit from the market