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投诉信Dear xiaoli:

I am sorry to learn about the problem that has been troubling you recently. My suggestions are as follows:

First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you. Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store. Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly. If he ignores it, you had better take a further step---reporting the case to the local consumer’s association to have your rights protected.

I am looking forward to hearing good news from you.

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preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^

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