商务英语口语 接待客户

接待客户-商务英语口语

ChapterⅡReceiving Clients

（接机，参观产品，社交娱乐等）

Background Knowledge （公司、人物介绍，对话情景）

Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.

一，Meeting the Guest

1．At the airport.

Miss Li is meeting Fred Johns.

L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York?

J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd?

L: Yes, it's my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip?

J: Well, I enjoyed it very much.

L: Anyway it's a long way to China, isn't it? I think you must be very tired.

J: But I will be all right by tomorrow, and ready for business.

L: Great. Well, let's go.

2．Introducing the Guest to the Superior.

Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.

L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc.

J: Nice to meet you, Miss Wang.

W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.

J: Thank you. I have been looking forward to this trip.

W: We'll do everything we can to accommodate you and make you comfortable. J: You are so nice. I hope we'll have a good cooperation.

W: Great. Now let's take a short rest in the waiting room. Then Miss Li and I will take you to visit our company.

J: Good idea. Let's go.

二，Client Reception

1．Introducing the company.

Miss Wang and Miss Li are introducing the company to Mr. Johns.

W: Here is our company, Sunshine Import & Export co. ltd.

J: Yes, I've heard the company for a long time.

W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearly 280 employees and sales of Rongalite C 98

e.gmillion. We manufacture chemicals, fine 9,806 $

PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers.

L: Yes, and we always take customers first.

J: Great. Do you have any new products？

W: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.

J: Wonderful. Can I have a look at these new products?

W: Of course, Miss Li will show you around the different departments of our

country, and then we will visit the products.

2．Introducing the department.

L: Follow me please, Mr. Johns. This is our marketing department.

J: Looks great.

L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department.

J: I've heard a new kind of chemical product has been developed by this department.

L: Yes, this department is very important for the company. It is called “heart”of the company.

J: Do you have Dispatch department?

L: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department.

J: It means whatever problems we have after sales, we can get help from this department.

L: Yes, we always take customers as our Gods. Our after-sales service is perfect. 3．Introducing the products.

Miss Wang and Miss Li are introducing the products to Mr. Johns.

W: Mr. Johns, now let me show you around our product exhibition room.

J: I can hardly wait to visit the products.

L: This way, please.

W: Ok, we are in the product exhibition room. Our latest products are exhibited here.

L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us.

J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samples?

W: Of course, please.

(Mr. Johns is study the samples carefully.)

J: Now I can't wait to consult the details of the contract.

三，Social Activities

1．Appointment and Visiting.

Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o'clock in the afternoon. He's in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.

L: Mr. Johns, may I help you?

J: I would like to see Mr. Chen.

L: Do you have an appointment?

J: Yes, he knows I'm coming. Our meeting is set for 2 o'clock.

L: Please wait for a moment.

(Miss Li is telephoning to Mr. Chen. Mr. Chen confirm s the appointment with

Mr. Johns)

L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time.

J: Thank you! Have a good day.

(Mr. Chen is having a meeting with Mr. Johns)

C: Nice to meet you, Mr. Johns.

J: Nice to meet you, Mr. Chen.

C: Do you have a good time here?

J: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a

time for our business talk?

C: You are a man of action, Mr. Johns. I'd like to invite you to a dinner party at

the Grand Hyatt Hotel at 7 o'clock in this evening. After the dinner, we'll make a time for our business talk. Ok?

J: Thank you for your kindness. I'll be delighted to arrive on time.

C: See you later.

J: See you.

2．Giving a Banquet.

Mr. Chen is holding a banquet for Mr. Johns. Mr. Guan, the manager of Research and Development, Mr. Xiao, the finance department manager, Miss Wang, the sales manager, Miss Li, the secretary are all present.

C: Mr. Johns, it's a pleasure to have you here.

J: It's very kind of you to have invited me.

C: Now. I'd like you to meet my friends. Allow me to introduce them. This is Mr. Guan, He is in charger of the Research and Development Department. This is Mr. Xiao. He is the finance department manager, and you know, Miss Wang, the sales manager, Miss Li, the secretary. They are with us evening.

J: Oh, how nice. I am glad to meet you Mr. Guan and Mr. Xiao.

G.&X. : Glad to meet you, too.

J: It's nice to see you again, Mr. Wang and Miss Li.

W&L: Nice to see you again, Mr. Johns.

C: Now, let's be seated. This food is a Shanghai specialty. It's very popular here. Help yourself, please.

W: Make yourself at home and eat it while it is hot, Mr. Johns.

J: Thank you. These dishes are all delicious. What's the name of this?

C: It's named Sautéed Shelled Shrimps. It tastes fresh, doesn't it?

J: Yes, it's wonderful. Thank you, Mr. Chen, what do we say in Chinese for “Bottoms up”?

C: We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei!

ALL: To our friendship and cooperation. Ganbei.

3．At the Export Commodities Fair.

Miss Wang, the sales manager is taking Mr. Johns to visit the Export Commodities Fair.

W: Mr. Johns, this way, please. The fair has been held once a year since 1990.

Many visitors come to the Fair every year. And the number of visitors is

increased every year. This year the number is expected to be over 10,000.

J: I am excited to be here. How crowded with the people.

W: Yes. Be careful. The Fair has become very important in our foreign trade.

There are about 20,000 new products on display. Many Chinese foreign trade companies come here and do both import and export business here.

J: I suppose these products of the exhibition fair must be quite new in design. I

am interested in looking around.

W: Ok, let's go.

Notes:

sales manager: 销售经理．1import:

[im'p?:t] :n. 1. 进口，输入2. 进口商2．品v.

1. 进口

2.输入

3.引进

3．export: ['eksp?:t]: n. 1. 出口, 输出2. 出口商品v. 1.出口2.输出

4．Global Trading Inc.: Inc=incorporation 公司全球贸易公司5．accommodate: v. 1. 向…提供住处, 提供住宿2.使适应,使符合一致(to) 6．make sb. comfortable: 使某人宾至如归

cooperation: [k?u.?p?'rei??n] n. 合作,协作．78．hear …for a long time: 久仰大名

竞争的，比赛m'petitiv]: adj. competitive: [k?9．的

10. supplier: n. 供应商

11. line: 行业

Rongalite C 98 PCT in lumps 98%雕白块(块12.

状)

13. appreciate: [?'pri:?ieit] v. 欣赏，感激,赏识

14. purchaser: ['p?:t??s?] 买方,购买者

15. Research and Development Department: 研究和发展部门

16. the best-selling lines: 畅销品

17. marketing department: 市场部门

18. Dispatch Department: 运输部门

19. After-sales department: 售后服务部门

20. exhibition: [.eksi'bi??n]: n. 展示, 展览

21. warranty: ['w?r?nti] n. 保证,担保

22. rely on: 依赖,依靠,对…放心

23. confirm: [k?n'f?:m] v. 确定，批准, 证实

24.be delighted to: 很高兴做..

25. banquet: ['b??kwit]: 宴会,筵席

26. in charger of: 对…负责

27. be seated: 坐下

28. Sautéed Shelled Shrimps: 水晶虾仁

29. bottoms up: 干杯

Useful phrases and sentences

1.I am so pleased to have met you here.

我很高兴在这里见到了你。

2.Thank you for coming all the way to my company.

感谢各位专程远道造访本公司。

3.On behalf of our company, I'd like to say how delighted we are to receive you here.

谨代表我方公司，很高兴在此迎接你。

4.Thank you very much for coming all the way to meet us in person.

谢谢您亲自专程赶来接我。

5.Excuse, I haven't the honor of knowing you.

对不起，我还没有请教阁下的尊姓大名呢。

https://www.wendangku.net/doc/e94952355.html,dies and gentlemen I am glad to have the honor of introducing…

女士们，先生们，我很高兴能有殊荣向各位介绍…

7.May I present Mr…., General Manager of …

请允许我介绍有下，…公司的总经理…

8.We really wish you will have a pleasant stay here.

我们真诚地希望你们在这里过得愉快。

9.If you don't mind, we'd like to accommodate you ( put you up) at the Holiday Inn.

您若愿意的话，我们想把您安排在假日酒店下榻。

10.We'll do everything we can to accommodate you and make you comfortable. 我们会尽力为您服务，使您有一种舒适如归的感觉。

11.If you should encounter any inconveniences, please do not hesitate to let me know, and I will be very glad to help you out.

您若有不便之处，请随时直言相告，我将很乐意为您排忧解难。

12.Maybe we could start with the Designing Department.

也许我们可以先参观一下设计部门。

13.Then we could look at the production line.

然后我们再去看看生产线。

14.Almost every process is computerized.

几乎每一道工艺都是由电脑控制的。

15.The efficiency is greatly raised, and the intensity of labor is decreased.

工作效率大大地提高了，而劳动强度却降低了。

16.I've been looking forward to visiting your factory.

我一直都盼望着参观贵厂。

17.I hope my visit does not cause you too much trouble.

我希望这次来参观没有给你们增添太多的麻烦。

18.I'm impressed by your approach to business.

你们经营业务的方法给我留下了很深的印象。

19.What kind of quality control do you have?

你们用什么办法来控制质量呢？

20.Could I have your latest catalogues or something that tells me about your company?

可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗？21.All products have to go through five checks in the whole process.

所有产品在整个生产过程中得通过五道质量检查关。

22.Our managing director Mr. Li will host a reception banquet in your honor tonight, and we would like you to come to the dinner this evening.

今晚公司总经理李先生将设宴为您洗尘，请光临。

23.Thank you very much for inviting me to this delightful dinner.

谢谢您邀请我参加这次令人愉快的晚宴。

24.You are going out of your way for us, I believe.

我相信这是对我们的特殊照顾了。

25.Thank you for such a thoughtful arrangement for us.

感谢您为我们所作如此精心的安排。

26.I have just made an appointment with Mr. Robeson. He would like to meet us at 4:00 this afternoon.

我刚和罗宾森先生约定了时间。他今天下午四点和我们见面。

27.Let the time be fixed at 3 o'clock, right?

让我们把时间定在三点，好吗？

28.Our manager has a previous engagement (appointment) at 4 ‘clock this afternoon.