巧妙回复外贸邮件
见招拆招：教你巧妙回复外贸邮件
很久没写文章了，看了外贸界朋友们催促的留言，感觉对不住。今天无论如何也要抽出时间，写点东西。
要写的，也正是我一直深有感触的。最近这些年外贸这一快，我的工作方式使我接触了可能有数千个国内工厂的外贸人员，我是作为国外客户采购代理与他们接触的，也有目睹他们与国外客户之间的接触。这样的接触越多，我就越对我们外贸界的人员素质越发悲观与叹息。今天，其它我且不说，因为问题很多，我前段时间写的被外贸界朋友觉得深有感触的一篇文章《外贸人50条常见罪状》，就是从中总结出来的。今天，我仅从“外贸客户邮件回复的对应性”的角度来展开谈谈，因为我发现这是朋友们在回复国外客户邮件时最常发生、最多发生、却最易忽视的问题。
解释一下，“对应性”指的就是针对性、关联性、相对性。针对什么？关联什么？相对什么？当然是针对、关联、相对于你要回复的国外客户邮件的诉求、提问、询盘细节，以及逻辑顺序等方方面面。对此，可能很多朋友都无察觉。但我却感到很可笑、可气，每当我的邮件或国外客户的邮件被回复得很糟糕时。这样的现象，少则罢了，可惜它们每天不断地出现在我的收件箱里。邮件回复的对应性，是个基础性问题、常识性的问题、也是个大问题！
做外贸，可能每天都会收到询盘，那每天你都可能犯这样基础性的错误。你回复客户询盘后客户再回复你的几率（复盘率）低，更不用说成交率低，原因何在？我觉得，外贸客户邮件回复的对应性，可能是根本或重要原因之一。
一、称呼
称呼属于礼仪，礼仪讲求的是“客尊”原则。
1、不管是客人首次给发邮件或询盘还是后续的，客户称呼你“Dear A”，你的回复也当对应为“Dear B”。若你回复客户“Hi A”，就会让人感到发“顿”。以此类推，如客人邮件“Hi A”，你的回复也当对应为“Hi B”。其他，同理。
2、客户邮件称呼你“Dear Mr. 名+姓”，你回复客户也当是“Dear Mr. 名+姓”。若你回复客户“Dear Mr. 姓”或“Dear 名”，就不规范（规范性就是对应性）；若你回复“Dear Mr. 名”，那就是错的，因为无此表达（我知道有不少朋友对此无意识）。
二、漏点
1、客户询盘中，明确要求你报盘，明确要求你提供产品参数、参考图片、价格、相关条款、等。你的回复，应当是全部都提供；不能提供也没关系，但你当说一声，为什么不能提供及什么时候可提供。普遍的是，只报价，即使有产品参数也不全面，更不用说不附参考图片或相关条款了。要知道，对大多数行业而言，一个特定的价格，是必须要对应特定形式的产品（参考图片），以及特定规格的产品（产品参数），以及报价基于的交易条件、付款条件等（相关条款），而且可能还包括安规等认证了。你少了哪样，能说的过去？让客户去猜？我告诉你，对大多数客户而言，客户不会猜，也不会再重复问你，你“漏点”了，只会因你的“不专业”而不理你了。客户有更多、更好的选择，来源于比你“专业一些”的同行。现在不是“价格为王”的时代，价格重要，质量重要，服务也重要。你丢三落四，客户有理由相信你不会在你们公司内部时传达定单信息时也丢三落四？就不要说你的丢三落四是不尊重客户了。
2、客户邮件中，提了五点要你回答的问题。你回答了其中三点，结束。咳！客人楞了，且不管你这三点回答的质量，为什么另外两点不回复，也不交代为什么不能回复，更不交代何时能回复。若你是客人，请问：你又作何感想？
3、与上类似，客户邮件中，有三点需要你确认的事项，你确认了其中两点而不言其他。如果是紧急确认，后果可能很严重。
4、客户热情地说了一大堆，他是如何喜欢你们的城市的风景（如杭州西湖）的，你回复时总该礼貌性说一句“是啊！西湖好美啊！”吧。你如果只字不提，那客人不是“热脸贴了你的冷屁股”了吗？与这一点具有相似意味的是，客户邮件一开始就是“How are you doing?”或“It was great meeting you at your booth on the 100th Canton Fair”，你回复的邮件中却找不到与此所对应的字句
三、次序
1、任何条目性的问题点或确认点，你要回复或确认，顺序上也最好与客户的问题点或确认点相对应。人与人是有区别的，更不要说中西文化差异了，那么客人的思维模式了。客人在列出问题点或确认点时，是有一套他认为合理或自然的逻辑或习惯性顺序的，你乱先回答3、再回答1、再回答5...客人会不习惯或觉得不符合他的逻辑。有人说了，这有什么，反正问题都回答了。咳！这就是问题的根源！
2、与上类似的道理，客户写邮件整体的顺序，也有其自有的逻辑或习惯性顺序的，客户一开始寒暄问候，接着做自我介绍和公司介绍，然后是要报盘，然后是问你几个问题，最后是说表明哪天要来中国。你的回复，也应是基本按照客户邮件中体现的逻辑或习惯性顺序去回复，这样才是对应。
邮件回复的对应性的问题，是个基础性问题、常识性的问题、也是个大问题！要解决它，我认为有两个基础性的办法或程序：
办法或程序一：
把与客户的邮件沟通想象成是电话沟通！
办法或程序二：
一是审题（把客户邮件内容和/或附件研究透）；
二是提纲（列出自己要回复的要点）；
三是检查（把自己写好的邮件和/或附件与客户原始邮件对应检查一遍然后再发送）。
我一直认为，做外贸，与做其他事情没有什么根本性的区别，都是做事情。做事情，就是需要耐心与细心！相对而言，耐心更重要，耐心是前提，没耐心哪有细心呢？
外贸邮件回复范文
收到客户询盘时的回复： Dear sir, We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below: The specification you required: The length: The diameter: The material ........ The price:XX usd /pes FOB(tian jin) I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards 签名 客户询盘模糊，向客户询问规格 Dear sir, Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards 签名 针对客户的讨价还价的回复 Dear sir, Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. If you any comments ,pls let me know. Thanks and regards Angela 这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦 应对客户的迟迟不回复的邮件: Dear sir, Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the
邮件回复技巧
邮件回复技巧 1.拿到一封新的询盘，首先应该了解清楚客户背景，做到知己知彼： ①通过客户网站； ②网络搜索公司信息； 主要了解客户的类型、经营产品、经营渠道、销售额、市场区域、规模大小等等，这些信息可以帮助我们有针对性的回复邮件、推广产品。如果这些内容在网络上找不到，可以在以后和客户的沟通过程中逐步了解，对于新客户，如果我们所发的邮件没有得到回复，可以电话进一步了解，或者以调查问卷的方式，给出选项让客户简单选择，等等。 2.详细了解客户询盘的邮件内容，询盘可以反映出客户的需求，以便有针对性 地回复邮件，完整的询盘一般包含以下内容： ①客户公司自我介绍； ②所需产品； ③规格要求； ④认证要求； ⑤运费、包装、生产周期等其他问题。 通过对这些信息的研究，可以帮助我们了解客户的心理和侧重点，从而有针对性地回复邮件。例如，北美市场，突出UL&ETL&CSA认证或者产品的美规设计；欧洲、亚洲、南美突出产品性能、参数、质量、交期等；对于欠发达地区，对价位比较敏感，可以着重突出价格上的优惠。。。。 3.与客户沟通过程中，回复邮件的要点及注意事项： ①收到客户邮件，如果邮件比较复杂、篇幅很长，先通读2-3遍，完全了解 客户的邮件信息； ②各个击破，根据客户问题逐条回复，回复的时候尽量标出1，2,3,4…或者 用自动项目编号，客户可以很清晰地看到我们的回复； ③如果客户问题本身是分条分点的，可以直接在客户原邮件上回复，用不 同颜色字体标出，尽量不用红色； Please find my responses below in Blue. Best Regards, ***** *** 或者直接复制客户邮件内容，在新邮件上逐条回复，用不同字体标出。 ④写完邮件之后，先不要发送，再读一遍客户原邮件，不要有漏掉或者误
回复客户邮件格式
开头： Dear XXX, 第一段： 1、给客户发新产品：问候+获得客户信息的途径（展会、网站） ·Glad to know you through Hong Kong Toys & Games Fair. ·Hope this email finds you well. ·I hope you are well. ·I hope all is well. ·We send you our best wishes. ·I obtain your business card from Hong Kong Toys & Games Fair ·My name is XXX. I work in the xxx department and am in charge of ... 2、回复客户邮件： ①感谢的： ·Thanks for your email.（感谢你的来信） ·Thanks for the quick reply.（感谢你快速回复） ·Thanks for getting back to me.（感谢你联系我） ·Thanks for the update on the situation.（感谢你更新情况） ·Thanks for the updated information. （感谢你更新信息） ·Thanks for gathering the information this week on this issue. （感谢你这周搜集关于这个问题的信息） ②抱歉的： ·Sorry I haven t got back to you sooner ,becouse……（回复邮件晚了，因为……） ·Sorry for the delay getting back to you ,becouse……（回复邮件晚了，因为……） ·I apologize if this was not made clear.（上封邮件没有说清楚） ·Apologies for the late/short notice.（临时通知） · · ③回复询盘 ·We welcome your enquilry of 日期and thank you for your interest in our products. ·We have received your enquiry of 日期with thanks,and are glad that your are interest in our product. · 第二段：回复的内容 XXXXXXXXXXX……………. 明天/晚点回复邮件怎么说? get back比reply常用 ·I will get back to you tomorrow/ later. · I'll check in with you tomorrow/ later. · 转发/抄送邮件怎么说? ·forward the email to someone(大部分中国人只会用这种) ·pass me the email(老外也经常用这种) ·中国人喜欢说cc,美国人直接说copy，cc是 carbon copy(复写纸)的简称 ·have put John on copy. (记住put on copy的固定搭配) ·You can copy Steven going forward.
英语信件回复常用语
英文每天一句 Thank you for your interest in Aaxis Software (Chengdu) Co., Ltd. We appreciate the time you have taken to present your qualifications to us. At this moment, we do not feel that you are a suitable fit for the current job requirements. We will keep your information on file and it may be evaluated with respect to other positions that become available in the future. We wish you success in your job search! Also, if you have any friend who is interested in the positions of AAXIS, please feel free to contact us. Thanks. 感谢您对Aaxis软件（成都）有限公司，我们感谢你主动出示您的资格我们的时间感兴趣。 在这个时刻，我们不觉得你是为当前工作需要的最佳选择。我们会继续文件中的资料，也可能与就该成为未来提供的其他职位的评价。 我们祝你求职成功！ 此外，如果您有任何谁是在AAXIS的职位有兴趣的朋友，请随时与我们联系。 谢谢。 我们平时进行商务交流时，时常需要回复客户的邮件，但你是不是总是用reply的功能呢？这在外国客户看来可能不太妥当哦。来看看下面这段对话吧。 C：Amy,我找了你一整天。 A：Whatis it?
你所不知道发邮件的绝密技巧
邮件标题：客户求购的产品名称 邮件内文： To:客户公司名称 Attn:客户人名 Re:客户求购的产品名称 We are pleased to get to konw that you are presently on the market for产品名称,and as a specialized manufacturer and exporter for this product in China,we sincerely hope to establish business relations with your esteemed corporation. Herewith pls find our competitive offer as flws: Product: Specification: packing: Quantity:as per yr requirement Payment L/C sight Shipment:prompt If the product we offered above is some different from what you require actually,kindly inform us in detail,we will be pleased to re-offer you as per yr actual requirements asap. Pls note that the product pictures will be sent to you upon yr request,and a small sample could also be sent to you for yr final checking if the price is finally acceptable. To konw more about our corporation,kindly visit our website:www. Pls kindly check and revert at yr earlist. B.RGDS/落款 Co: Add: Tel: Fax: E-mail: 几点说明： 1，邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%; 2，开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余;不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布过求购信息，客户自己知道，多说多余，不过，如是本网线下转发给你的外商询盘，加一句话也无妨; 3，开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的; 那么，“过多”的标准是什么呢?我们认为，介绍性语言超过两句即是“过多”! 4，简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗?立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此; 有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的;有人总喜欢第一次联系客户时就问东问西的，有些国家的客户(如印度、韩国)可能会耐心回你，但对大多数欧美客商(如美国)来说，他们一般是不会回复该类邮件的; 5，所报的价必须是实价，必须与现有的市场行情相吻合，价太低，客户知道你不是做该行，
外贸邮件回复常用语
产品报价 （一）客户主动询价，我方报价 Dear Mr./Ms XX Thanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date. Looking forward to hearing from you soon （二）我方主动询价，向客户报价 Dear Mr/Ms XX We have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date.
外贸邮件回复范文-外贸老手示范(1)讲解
1.无法提供客户想要的产品时回复Dear Thank you for your enquiry of 12 March cate 9 cable. We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. We would, however, like to take this opportunity to offer the following material as a close substitute: Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at https://www.wendangku.net/doc/ef933540.html, for more information on this item. If you find the product acceptable, please email us as soon as possible. Sincerely, 2.对客户一般讯盘的三种回复 Dear Mr. Jones: We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21. In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.
商务邮件范例以及格式注意事项
一、事务邮件： X经理/总： 您好！ 非常荣幸能够代表我公司与您联系。 我是XXXX公司的XXX（职位）的XXX（姓名），今天将您所感兴趣的我司产品报价及相关介绍发送给您，请您查阅！ 如果邮件中有任何不清楚的地方或者您需要我们提供任何帮助，请您联系我，电话：*********，或联系XXX（该客户的具体主管以上负责人）手机号：XXXX。 恭祝商祺！ XXX 二、问候邮件： 例一： X经理/总： 您好！ 在这个阳关灿烂的日子里，祝您身体健康，心情愉快！ （在这个特别的日子里，为您送上最真挚的祝福，祝您：生日快乐！工作顺利！） XXX公司XX敬上 例二： X经理/总： 您好！ 生活是一种态度，拼搏奋斗之间自由来去，才是生活的真谛！生活是一种心境，慢慢体会了才会有温馨浪漫的甜蜜……今晨阳光灿烂，空气清爽怡人，我愿将这人间最美的时刻送给您。 祝您生活愉快，事业蒸蒸日上！ XXX公司XX敬上 例三： X经理/总： 您好！ 一份真诚，能胜万两黄金；一缕温暖，能抵万里寒霜；一句真心的问候，送来我最美好祝愿：忙碌的日子不要忘记照顾自己的身体，祝您身体健康，工作顺利！ XXX公司XX敬上 例四： X经理/总： 新年好！ 值此2012新年来临之际，XXXX（公司）向贵公司表示最衷心的感谢和最诚挚的祝福，
感谢您长期以来对我们的支持和信任！ 在过去的一年中，我们的团队在您的支持、鼓励、批评下得到了一定的成长。未来的中国是服务的王国，得服务真谛者得天下！你我携手共同为车主创造出体验更加温馨、融洽、激情的消费天空。您的标准就是我们努力的方向。在私下直言批评的是我们的真朋友！请提高您对我们的标准！ 让我们共同携手创造明天、后天!我们的团队还很幼稚，需要指点、批评、鼓励等各种成长的“营养素”，这是您赐予我们最有价值的礼物。 愿我们成为您生命中的礼物，虽然不期而至闯入您的世界，但从此为您打开全新的一扇窗——那一片天空下，生命真挚而温暖，彼此尊重、呵护，彼此温暖。这是我们共同的愿景，这是我们共同的理想！ 新春来临，万象更新，XXXX全体员工衷心祝愿贵公司大展宏图、事业兴旺！顺祝春节愉快，身体健康，阖家欢乐！ XXXX公司 三、感谢信： X经理/总： 您好！ 感谢您长期以往对我司的支持与信任， 注意： 一、关于主题 1.一定不要空白标题。 2.最好写上来自**公司的邮件，以便对方一目了然，又便于留存。 3.标题要能真实反映文章的内容和重要性，切忌使用含义不清的标题。 4.一封信尽可能只针对一个主题，不在一封信内谈及多宗事情，以便于日后整理。 5.可适当用使用大写字母字符（如“* ！”等）来突出标题，引起收件人注意，但应适度， 特别是不要随便就用“紧急”之类的字眼。 6.回复对方邮件时，应当根据回复内容需要更改标题，不要RE一大串。 7.最重要的一点，主题千万不可出现错别字和不通顺之处，切莫只顾检查正文却在发出前 忘记检查主题。 二、关于称呼与问候 1.恰当地称呼收件者，拿捏尺度。 邮件的开头要称呼收件人。称呼是第一行顶格写。 2.Email开头结尾最好要有问候语 “你好”或者“您好”，开头问候语是称呼换行空两个写。
外贸函电 邮件回复 模板!!
开头： Mr. Hemant, 先生 Have a nice day Good day Thanks for your email Thank you very much for your email Thank you for your reply Thanks for your kind support to me first. Thank you for your inquiry. Thank you very much for your kind enquiry to us. Thank you for your order No.2012001 结尾： Your favorable reply will be highly appreciated. We are at your service at all times. Should you have any questions, pls feel free to contact us. Thank you for your attention and looking forward to your prompt reply We look forward to hearing from you soon. We look forward to the opportunity of being of service of you. We hope to hear from you soon we will be waiting for your confirmation We appreciate your comments and looking forward to working together with you soon. I f you have any enquiry and need our help, please don’t hesitate to contact me. Look forward to your further comments soon. 附件： Enclosed is our quotation sheet Enclosed is the proforma invoice, please confirm. The latest catalog enclosed Attached Attachment 报价： your enquiry is having our immediate attention and we hope to make you an acceptable offer in a few days. 我们正在研究你方的询盘几天便可以给你合适的报盘 our best offer is given below We''ll let you have the official offer next Monday. 下星期就给您正式报盘。 还价： this is our rock-bottom price, we cannot make any further concessions 这是我们的最低价,我们不能再让了 Moreover, We''ve kept the price close to the costs of production. 再说，这已经把价格压到生产费用的边缘了。 our price is fixed at a reasonable level我们的价格定的很合理
外贸邮件回复范文
收到客户询盘时的回复： Dearsir, WeherebyacknowledgereceiptyourinquiryofXX,(products)andijustgottheinformationfromourproductiondep artment,thesestandardisavailableforus.andthenowplscheckthequotationbelow: Thespecificationyourequired: Thelength: 签名 Lookforwardyoursoonestreply, Thanksandregards 签名 针对客户的讨价还价的回复 Dearsir, Sorryformylatereply,idiscusswithourbossforalongtime,butregardingtheprice,itisnearourbottomline,yo uknowthemarketischangingeveryday,anditishardtocutmoreoncostasweneedtheproductswithbestquality.
Butwetreasureourfirstcooperation,soweallowyoua2%discount,thisisthebesticandoforyou. Ihopethatifyouhavethewilltocooperate,plsdon’tjustfocusontheprice,themostimport antisthequality,it hink. Ifyouanycomments,plsletmeknow. Thanksandregards Angela Angela ves,sothatwemakespecialanddivideplanandscheduleforeachclient. Atthesametimewecanimproveourserviceaccordingtothem,ifth ere’ssomefaultandinourworks. Soplstakeafewtimetotellmesomeadviceonourbusiness.ok?thanksverymuch. 针对报价了不回复的 Dearsirormadam, Hopeyoustillrememberme,isentyouquotationforXX(products)onXX(date)，wellmaybeyouareverybusy,andiunderstand. Ireviewyourwebsitverycarefully,andhavemuchintereststomakeastartforourcooperation,toprovidethebestspecialservice.
外贸邮件回复模板
外贸邮件－史上最全的回复询盘模板 未付款订单 Dear $buyer, We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！ Best Regards $myname 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ 提示：请根据您产品自身特点对描述内容进行修改。 已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！ 提示：请填上您的订单号和发货天数。 发货后 Dear $buyer, The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards $myname 译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。 提示：请填写订单号、发货单号、运输方式和发货日期。 询问是否收到货 Dear $buyer, According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on https://www.wendangku.net/doc/ef933540.html,. If not, please let me know. Thanks！
在企业里面如何写邮件以及回复邮件
今天意外在校内上发现了一篇关于在企业里面如何礼貌的写邮件和回复邮件的帖子，很好用，很实在，很多都是我已经正在用或者没有注意到的地方，放在这里即可以警惕自己，做好改进，也可以给大家分享一下，无论是国企还是外企工作，还是比较注重这个邮件礼仪的。 发邮件的礼仪(ZZ) 关于主题 主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。 1．一定不要空白标题，这是最失礼的 2．标题要简短，不宜冗长，不要让outlook用…才能显示完你的标题 3. 标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”4．一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理 5．可适当用使用大写字母或特殊字符（如“* !”等）来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼。 6．回复对方邮件时，可以根据回复内容需要更改标题，不要RE RE一大串。 关于称呼与问候 1．恰当地称呼收件者，拿捏尺度 邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼大家、ALL。 如果对方有职务，应按职务尊称对方，如“x经理”；如果不清楚职务，则应按通常的“x先生”、“x小姐”称呼，但要把性别先搞清楚。 不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌的，不要逮谁都用个“Dear xxx”，显得很熟络。 2． Email开头结尾最好要有问候语 最简单的开头写一个“HI”，中文的写个”你好”；结尾常见的写个Best Regards， 中文的写个”祝您顺利”之类的也就可以了。
英文商务邮件回复
初次开场白： It is my pleasure to write here for you. 回复开场白： Further to our conversation earlier, ......... As discussed over the phone, ....... Thanks for you kind reply. Thank you for your inquiry/email. Thanks for your letter. It is my pleasure to receive your reply! Thanks for your mail of 日期............ 结尾： We will noted and many thanks! I hope everything with you is fine. Many thanks for your support. I hope you are well and in good health! FYI: for your information 仅供参考 深盼贵公司及早回复 (1) We hope to receive your favors at early date. (2) We hope to be favored with a reply with the least delay. (3) We await good news with patience. (4) We hope to receive a favorable reply per return mail.
(5) We await the favor of your early (prompt) reply. (6) A prompt reply would greatly oblige us. (7) We trust you will favor us with an early (prompt) reply. (8) We trust that you will reply us immediately. (9) We should be obliged by your early (prompt) reply. (10) Will you please reply without delay what your wishes are in this matter? (11) Will you kindly inform us immediately what you wish us to do? (12) We request you to inform us of your decision by return of post. (13) We are waiting (anxious to receive) your early reply. (14) We should appreciate an early reply. (15) We thank you for the courtesy to your early attention. (16) We hope to receive your reply with the least possible delay. (17) Kindly reply at your earliest convenience. (18) Please send your reply by the earliest delivery. (19) Please send your reply by messenger. (20) Please reply immediately. (21) Please favor us with your reply as early as possible. (22) Please write to us by tonight's mail, without fail. (23) May we remind you that we are awaiting your early reply? (24) May we request the favor of your early reply? (25) A prompt reply would help us greatly. (26) A prompt reply will greatly oblige us.
一些外贸业务英文邮件范文
外贸业务英文邮件范文 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly 5-1 同意进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely 5-2 拒绝进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. Truly