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T-Server for Avaya TSAPI 7_6_x

Release Note

T-Server for Avaya TSAPI

7.6.x

Genesys Telecommunications Laboratories, Inc. ? 2008–2009 Contents

Introduction

Known Issues and Recommendations

Discontinued Support

Internationalization

Additional Information

Introduction

This release note applies to all 7.6 releases of T-Server for Avaya TSAPI.

?Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number

rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when

otherwise noted in the information for a specific release, each release

includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version

numbering.

?The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the

Genesys Supported Operating Systems and Databases Reference

Manual.

?The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if

applicable, corrected.

?The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

?The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which

support was discontinued.

?You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 7.6.x.

?Your T-Server’s name correlates generally with the name of the switch you intend to use, but vendor switch names often change. For full

details on the name(s) of the switch intended for use with this T-Server, see the Genesys Supported Media Interfaces Reference Manual . Note: Genesys follows applicable third party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or

non-commercial third parties.

Release Number 7.6.007.03 [01/15/09] – General (Under Shipping Control)

Supported Operating Systems

New in This Release

Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of

T-Server.

This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of T-Server for Avaya TSAPI:

?Avaya TSAPI library 4.1 or 4.2 must be installed on the T-Server host machine. To obtain the library, contact Avaya, or download the client

from the Avaya Application Enablement Services Downloads online.

?T-Server supports release 5.0 and 5.1 of the Avaya Communication Manager.

?T-Server supports version 4.1 or higher of Avaya's Application Enablement Services (AES) server.

Corrections and Modifications

There are no corrections or modifications in this initial release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Because of known problems with Avaya TSAPI messaging, T-Server does not receive ACD Split information from the switch for SIP phones. This results in missing EventQueued and EventDiverted messages for ACD Queue calls to SIP phones, and missing AttributeThisQueue attributes in all the events for the Agent DN. (ER# 189071409, 187728239)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, a predictive call to an ACD Queue specified in extensions with VoiceDest, AnsMachine and FaxDest results in delayed EventQueued and EventDiverted messages for that queue when the call is diverted to an agent. OCS cannot process the resulting event flow correctly. (ER# 200022171)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, the

route-through-queue option does not work on the Windows platform. A RouteCall request will deliver the call to the target agent, but the call is not sent through the ACD Queue. (ER# 194726064)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, the Outstanding request limit exceeded, privilege violation on called device and No active call errors can occur in response to a request when multiple requests are sent to the switch in very quick succession. These errors can occur specifically for the TInitiateConference, TInitiateTransfer, TAnswerCall, TAlternateCall, and THoldCall requests. Repeating the request should achieve a successful result. (ER# 189555083, 188709468, 189555098, 198834235, 189236831, 189071403)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, if a consult call is made from an inbound call that has been routed to an H.323 phone, the original call is dropped by T-Server. (ER# 198310362)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, a transfer to a DN with a coverage path can result in the destination party being dropped when another party joins the call. (ER# 198809404)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, an ACD Queue is incorrectly dropped from a call after the calling party releases in a conference call that includes an ACD Queue, or after a call transfer to an ACD Queue. (ER# 196845001)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, if forwarding is set to a Routing Point, the AttributeCallState in EventQueued is CallStateOK instead of CallStateForwarded. (ER# 197648083)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, the

disable-digits-collection option and the associated RouteCall request with extension CollectDigits do not work. No digits are collected, and EventDigitsCollected is not generated. (ER# 177939032)

Found In: 7.6.007.03 Fixed In:

Because of known problems with Avaya TSAPI messaging, previously deleted parties in a call can incorrectly reappear in the call after a Routing Point routes to a party that sends a RequestRedirectCall, or after a party sends a RequestRedirectCall to redirect the call to a Routing Point. (ER# 186343982, 183965043, 184448962, 184448970, 197324963, 177650513)

Found In: 7.6.007.03 Fixed In:

Unparking a parked inbound or outbound call will change the connection ID for the call. (ER# 193629372)

Found In: 7.6.007.03 Fixed In:

The value for the ring-timeout option (or AttributeTimeout in RequestMakePredictiveCall) must be increased by the value of the ring-back-tout option to set the accurate timeout value. Also, the value for ring-timeout (or AttributeTimeout in RequestMakePredictiveCall) should be divisible by the

ring-back-tout value, if not, the divisible portion is used and the remainder ignored. (ER# 181966251)

Found In: 7.6.007.03 Fixed In:

The ISCC Call Overflow feature (COF) is not fully supported in this release. Support is limited to ANI-based ISCC/COF calls only. (ER# 198107401)

Found In: 7.6.007.03 Fixed In:

A query address request on T-Server results in an error for queries with AddressInfoType set to AddressInfoNumberOfIdleTrunks or AddressInfoNumberOfTrunksInUse. (ER# 198770729)

Found In: 7.6.007.03 Fixed In:

T-Server does not properly process the TCallCancelForward request with TForwardMode set to ForwardModeSendAllCalls, which makes it impossible to cancel the Send All Calls (SAC) switch feature through the T-Library request TCallCancelForward. (ER# 204938254)

Found In: 7.6.007.03 Fixed In:

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Discontinued Support

This section documents features that are no longer supported in this software. There are no discontinued features or functions for this product.

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Internationalization

Information in this section is included for international customers. There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

?The Framework 7.6 T-Server for Avaya TSAPI Deployment Guide contains detailed reference information for the Genesys Framework 7.6 T-Server for Avaya TSAPI, including configuration options and specific

functionality.

?The Framework 7.6 Deployment Guide helps you configure, install, start, and stop Framework components.

?The Genesys 7 Events and Models Reference Manual contains an extensive collection of events and call models describing core

interaction processing in Genesys environments.

?The Voice Platform SDK 7.6 .NET (or Java) API Reference contains technical details of T-Library functions.

?Genesys 7 Supported Operating Systems and Databases contains information about supported operating systems and databases.

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