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酒店管理-礼仪

一、仪容、仪表仪容:指容貌,是员工的本身素质的体现,反映了企业的管理水平,满足客人的需要,也反映了我们员工的自尊自爱。仪表:指人的外表,包括人的服饰和姿态方面,是个人精神面貌的外观体现。二、标准:整体:整齐清洁,自然,大方得体,精神奕奕,充满活力。头发:头发整齐、清洁,不可染色,不得披头散发。短发前不及眉,旁不及耳,后不及衣领,长发刘海不过眉,过肩要扎起(使用公司统一发夹,用发网网住,夹于脑后),整齐扎于头巾内,不得使用夸张耀眼的发夹。耳饰:只可戴小耳环(无坠),颜色清淡。面貌:精神饱满,表情自然,不带个人情绪,面着淡妆,不用有浓烈气味的化妆品,不可用颜色夸张的口红、眼影、唇线;口红脱落,要及时补装。手:不留长指甲,指甲长度以不超过手指头为标准,不准涂有色指甲油,经常保持清洁,除手表外,不允许佩戴任何手饰衣服:合身、烫平、清洁、无油污,员工牌配戴于左胸,长衣袖、裤管不能卷起,夏装衬衣下摆须扎进裙内,佩戴项链,饰物不得露出制服外。围兜:清洁无油污,无破损,烫直,系于腰间。鞋:穿着公司统一配发的布鞋,保持清洁,无破损,不得趿着鞋走路。袜子:袜子无勾丝,无破损,只可穿无花,净色的丝袜。身体:勤洗澡,无体味,不得使用浓烈香味的香水。

First, appearance, instrument appearance: that the face is the quality of the staff of its own, reflecting the company's management level, to meet the needs of the guests, but also reflects our staff's self-esteem self-love. Instruments: that person's appearance, including the dress and attitude, personal appearance of the mental outlook. Second, the criteria: overall: clean and tidy, of course, the generous hands Jingshenyiyi and full of vitality. Hair: hair neat, clean, non-staining, not to Pitousanfa. Short hair and eyebrows than before, not next to our ears, after less than collars, long hair Liu Mei, however, have to shoulder Zhaqi (using the unified company hairpin, to live with STDev network, folder in the back), in the head, neatly扎, Shall not be used exaggerated dazzling hairpin. Ershi: can only wear small earrings (without falling), the color of light. Outlook: Jingshenbaoman, expressions of natural, non-personal feelings, facing the Danzhuang, do not have a strong smell of cosmetics, can not be exaggerated by the color of lipstick, eye shadow, Chunxian; lipstick shed, we must promptly retrofit. Hand: not stay long fingernails, nail length to no more than finger as the standard, not allowed to smear colored nail polish, and kept clean, with the exception of watches, jewelry are not allowed to wear any clothes: fit, Tang Ping, clean, no oil slicks, staff Licensing in Zuoxiong wear long sleeves, Kuguan can not be rolled up, summer clothing to be Zhajin Hem dress shirt, wearing necklaces, ornaments, shall not be exposed uniforms. Weidou: no oil pollution clean, no damage, burning straight, hinges on his waist. Shoes: dress uniform with the company's cloth shoes, kept clean and no damage, Ta shall not walk in shoes. Socks: no hook silk socks, no damage, can only wear a flower, the net colored stockings. Body: Qin bathing, no appreciate, and shall not use the strong smell of perfume 3.3在公司内员工应保持优雅的姿势和动作。

3.3.1站姿:两脚脚跟着地,脚尖离开约45度,腰背挺直,胸膛自然,颈脖伸直,头微向下,使人看清你的面孔。两臂自然,不耸肩,身体重心在两脚中间。会见客户或出席仪式站立场合,或在长辈、上级面前,不得把手交叉抱在胸前。

3.3.2坐姿:坐下后,应尽量坐端正,把双腿平行放好,不得傲慢地把腿向前伸或向后伸,或俯视前方。要移动椅子的位置时,应先把椅子放在应放的地方,然后再坐。

3.3.3公司内与同事相遇应点头行礼表示致意。

3.3.4握手时用普通站姿,并目视对方眼睛。握手时脊背要挺直,不弯腰低头,要大方热情,不卑不亢。伸手时同性间应先向地位低或年纪轻的,异性间应先向男方伸手。

3.3.5出入房间的礼貌:进入房间,要先轻轻敲门,听到应答再进。进入后,回手关门,不能大力、粗暴。进入房间后,如对方正在讲话,要稍等静候,不要中途插话,如有急事要打断说话,也要看住机会。而且要说:对不起,打断您们的谈话。

3.3.6递交物件时,如递文件等,要把正面、文字对着对方的方向递上去,如是钢笔,要把笔尖向自己,使对方容易接着;至于刀子或剪刀等利器,应把刀尖向着自己。

3.3.7过通道、走廊时要放轻脚步。无论在自己的公司,还是在访问的公司,在通道和走廊里不能一边走一边大声说话,

330 employees in the company should maintain an elegant posture and movements.

3.3.1 standing: with two-foot, about 45 feet left, back Tingzhi, chest natural extension Jingbo, head-down, people see your face.两臂natural, Song Jian, the two-body center of gravity in the middle. Meeting with clients or attend the ceremony standing occasions, or elders, superiors before, not to hold hands to cross in front.

3.3.2 sitting: sit down, sit as far as possible should be correct, the legs parallel placed, shall not be arrogant to stretch forward or backward Batui extension, or looking down at the front. To move the chair position, should first be put on the chair, then Zaizuo.

3.3.3 meet with colleagues within the company should pay tribute to nod via said.

3.3.4 shook hands with the general standing, and other visual eye. Tingzhi to shake hands at the back, do not bow to bend over to generous enthusiasm, Bubeibukang. When gay community should reach out from the low status or young, heterosexual community should first ask the man.

3.3.5 out of the room courtesy: enter the room, gently knock on the door first, to hear response to Progressive. After entering, Huishou closed and can not be strong, brutal. Into the room, if the other is the speech, it is necessary to wait wait, do not chipped in the middle, where emergencies have to interrupt to speak, but also the opportunity to see live. And say: I am sorry, to interrupt your conversation.

3.3.6 submit items, such as the delivery of documents, etc., should be positive, in front of each other's direction for Dishang to, in the case of a pen, to tip to himself, then bring the other side easily; As for the knife or scissors and other sharp object, should Corner Towards their own.

3.3.7 have access to the corridor when Fangqingjiaobu. Both in his own company, or visit the company in the corridors of access and can not speak loudly while taking the side, not to sing

入住宾馆的礼

不论是出差或旅行,有时我们都会入住一些宾馆,但宾馆并不是你的家,它只是你暂时租用的一个地方。所以有一些必要的规定和礼貌是你一定要注意的,这样才会体现你的素养。

■在前台想住宾馆的时候,最好提前用电话联系预约。要告诉饭店服务员准备哪天进住,共住几天,什么样的房间,申请住房人的姓名,并问清房价以及当天到达饭店的大概时间。许多饭店都会在一定的时间内保留你的预订。万一你比预订时间到达晚得多,为避免被取消,就要尽快用电话通知宾馆方。另外,如果你要取消房间,有礼貌的做法是及时打个电话取消,宾馆就可以把房间租给别人了。

二、■在客房 1 因为客房并不是你的私有财产,所以对待你租用的房间也有一个文明的问题。请不要随地吐痰,不要在墙上乱画,不要

弄脏家具的表层,用完卫生间后要清理干净。从你如何对待你的房间,可以很容易地看出你的人品和文化修养的层次。2住在外面,要有安全意识,进出房间要随手关门。有不少人进入房间后,门虽然锁了,但门的保险链却总是忘记挂好。到国外旅游时要特别注意,即使锁好了,也要再仔细检查一下,让外面绝对打不开。3淋浴时,把围帘的下部放在浴盆里面,这就不会把水弄到外面而把地板弄湿了。

若你是用浴缸,完之后,那淋浴帘的下部要放在浴盆的外面。把自己落在盆里的头发拾起来。洗发膏、牙刷、肥皂、信封、信纸之类的小用品可以带走,但不能拿走毛巾或烟灰缸,这是酒店的财产。

离店的礼仪别想当然地认为可以从酒店拿走毛巾、睡衣或其它物品,酒店对物品的管理非常严格,这会导致令你尴尬的局面,而且到最后要为此付款。如果你想要些纪念品的话,可以到酒店的商店里看看。如果不小心弄坏了酒店的物品,不要隐瞒抵赖,要勇于承担责任加以赔偿。

入住欧美酒店 1 如果你去酒店高级餐厅进餐,不论是否订位,都应在餐厅入口处;用餐者可以把大衣以及帽子、雨伞等寄存衣帽间;吃西餐时,如果吃不完已盛到自己盘内的食物,是很不礼貌的;在进餐中途暂时离开座位时,餐巾应放在椅子上,如果放在桌子上,会被误以为已用完餐。 2 欧美餐厅算帐大都在座位上付钱,如果用餐者发现帐单上不含服务费,那么就应付总额10%至15%的小费。不过,有些没有写明“服务费”的帐单上会写者“OK”,表示不须付小费。另外,吃意大利面时,不可卷起吃,应用汤匙或叉子吃;吃龙虾要用刀将肉身或壳剥开,放在碟子上切开吃;喝汤时,必须用汤匙,千万别端起盆子喝。等等这些,都是用餐时须知的常识。 3酒店内的浴室会备有三条毛巾,他们各有各的用场:最小的是洗身子的;中号毛巾用来洗脸,最大的是用来浴后擦身用的。4有的酒店浴室内还有一根绳子,可千万别乱拉,因为那时为防止心脏病人突然发病时的报警装置。 5如果你要送洗衣服,那么要把换洗的衣服放入衣柜内的洗衣袋中,并填写洗衣单,把单子也放入袋中,然后再打电话送洗。 6你如果希望饭店送食物进客房,可要求“房间服务”,不过这比在餐厅吃要贵15%左右,而且小费要付现金,约20%。

Whether for business or travel, sometimes we will in some hotels, guesthouses but not your home, you only temporarily rented a place. So there are some necessary rules and courtesy that you must pay attention, this will reflect your accomplishment. ■ in the future

Want to live in hotels, the best advance booking by telephone contact. Hotel workers prepared to tell which day into the shelter, a total of Zhuji Tian, what kind of room for housing the name of the person and ask prices and the day-the approximate time at the hotel. Many hotels will be in a certain amount of time you retain the reservation. If you arrive later than the time much more, in order to avoid the cancellation by telephone as soon as possible to notify the hotel side. Also, if you want to cancel rooms, courteous approach is a timely call cancelled, hotel room can be rented out to the others.

■ in the room

Because the room is not your private property, so you treat the rental of rooms also have a civilized question. Please do not spit, do not Luanhua on the wall, do not dirty the furniture surface, spent to clean up after the toilet. From how you treat your room, it's easy to see that your character and cultural attainment level.

Living in the outside, there must be security awareness, and out of rooms close to hand. Many people entered the room, locked the door while, but the door is always linked insurance linked to forget the good. To travel abroad, with special attention to, even if the locked, but also to carefully check, is trying to open to the outside.

Shower, the Wai-curtain inside the tub on the bottom, which will not get outside and the water wets the floor. If you use bath, End, the shower curtain on the tub bottom to the outside. Penli themselves landed to pick up the hair. Plaster shampoo, toothbrush, soap, envelopes, letterheads, such as small supplies can be taken away, but we can not take away a towel or an ashtray, which is the hotel property.

Check Out of courtesy

Of course, should not even think about that can be taken away from the hotel towels, pajamas and other items, the hotel Articles very strict management, which will lead you in an awkward situation, but in the end to this

Payment. If you want some souvenirs, it can go to the store to see the hotel.

If not careful crash of the hotel items, not to hide denied, the courage to take responsibility

To compensation.

1If you eat to the hotel restaurants, regardless of whether it should be in a restaurant at the entrance; dining can to coat and hats, umbrellas, and other storage cloakroom; eat food, if eating Buwan Shing to have their own set of food It is impolite; temporary leave in the middle of dinner seats, the napkin should be placed on a chair, if placed on the table, will be the misconception that has run out of meals.

2 Most restaurants in Europe and the United States accounts seats to pay, if the meal were found on the bill excluding service charges, then on to total 10 to 15 percent tip. However, some did not specify the "service fee" on the bill will be written, "OK", indicated that he did not pay tip. In addition, eating pasta, can not be rolled up to eat, use spoons or forks to eat; eat lobsters to be the body or shell with a knife ripping, on the plate on the incision to eat; He Tang, must be used spoons, Do not End Drink from the pot. Etc. These are the notes at the dining common sense.

3 Hotel bathrooms will be equipped with three towels, they each have their own use: the smallest of washing your body; in the

towel, used to wash your face, the largest is used to bath after Cashen use.

4 Some hotel bathrooms have a rope, pull millions of Bieluan, because at that time to prevent heart disease, sudden onset of the alarm device.

5 If you want to send laundry, then to Huanxi Add to the wardrobe of clothes Xiyi Dai, and fill out the laundry alone, the list also Add to bag, and then call laundry.

6 If you wish to send food into hotel rooms, may require "room service", but more than you should eat in a restaurant about 15 percent, and tips to pay in cash, about 20%.

客房服务员服务礼仪

客房是宾客的主要休息场所,客房服务员要承担宾客的日常生活服务,与宾客接触最多。客房服务质量的高低,直接反映了饭店、宾馆的整体管理水平。饭店、宾馆的声誉主要靠客房服务员来维护。客房服务员在工作中要注意以下礼仪:

(1)按规定穿着制服,服装整洁,讲究个人卫生。不佩戴贵重珠宝手饰,不浓妆艳抹,工作前不吃有异味的食物。

(2)服务礼貌、热情、周到、主动。接到总台接待任务后,应及时做好准备工作。见到宾客要笑脸相迎,并致词欢迎:“您好!欢迎!”根据宾客的性别和身份礼貌称呼,如“先生、女士、小姐、阁下”等。与宾客交谈时要“请”字当先,“谢谢”收尾。

(3)节假日迎宾时,应对宾客特别问候。如:“新年好!”“圣诞快乐!”“感恩节愉快!”“祝您度过一个愉快的假期!”等。对新婚度蜜月的宾客要说:“欢迎下榻本店,衷心祝福你们新婚快乐!”

(4)主动帮助宾客提携行李物品,但如宾客拒绝你的帮助就不要强拉硬拿。对老幼病残的宾客要给予特殊的关照。

(5)把宾客引领到房间门口,开门后请宾客先进。对不太了解如何使用房间设备的宾客要礼貌地详细介绍;对冰箱里的饮料是否收费应婉转地告知宾客;简单介绍饭店的各项设施,如餐厅、酒吧、美容室的位置等,帮助客人适应环境。如客人没有其他需求,应立刻退出客房,以免影响宾客休息。

(6)逢到宾客生日,应送上蛋糕表示祝贺。宾客如身体不适,应主动问候是否需要诊治,可以说;“请多保重,是否需要我去请医生来?”(7)尽量满足宾客的正当要求。如宾客要在房内用餐,应及时通知餐饮部,膳食送入房内要轻拿轻放;及时向宾客传送邮件、报纸杂志;经常换添毛巾、香皂等;为宾客洗烫衣物要及时,不遗忘,不搞错;房内设备损坏需及时维修,如一时无法解决,应向宾客说明原因,致歉请求谅解。

(8)平时见到宾客,要主动招呼,不能视而不见。与宾客相遇要点头致意并主动让路,不能与宾客抢道并行;如有急事要超过前面行走的客人,要先致歉,然后加快步伐超越。

(9)打扫客房前,要先轻轻敲门,征得客人同意后方可进入。打扫客房时,不能随意翻动宾客的物品,如打扫时需要移动,清扫完后应把物品放回原位。打扫客房时,如宾客在房内工作、读书、会客,不能在旁窥视、插话。

(10)需进入客房与宾客说事时,应简明扼要,不能拖延。被宾客唤进客房,应半掩房门,客人请你坐下,应婉言谢绝。房门上挂有“请勿打扰”的牌子时,不能擅自闯入。

(11)工作中不慎打坏杯盘时,应表示歉意并马上清扫;如宾客不慎损坏易耗物品,应给予安慰并马上更换,不能流露厌烦情绪和责备口气。(12)不能利用工作之便探听宾客的私人情况,如年龄、收入、婚姻状况等。不能向宾客索取任何物品,不能拿宾客丢弃的任何物品。(13)不能与其他服务员聚在一起议论宾客的仪表、生理缺陷、行为习惯等,不能给宾客起绰号。工作时应保持安静,不能大声喧哗或与他人嘻笑。不能在走廓内奔跑,造成紧张气氛。夜间工作时应轻声细语,以免影响宾客休息。

(14)宾客交谈时,不要插话,或以其他形式干扰。不能当着宾客、来访朋友的面要求付帐。工作中,如宾客挡道,应礼貌招呼,请求协助。(15)工作中如发生差错,要主动、诚恳地道歉,不能强词夺理,推卸责任。对宾客的投诉要耐心倾听,马上改正。即使错在宾客,也不要与之争辩,待宾客消气后,再婉转解释,取得谅解。对投诉过的宾客仍要热情周到地为其服务,不能不理不睬。

Room Attendant service etiquette

Rooms are guests of the major rest areas, room attendants to bear the daily lives of guests, most contacts with the guests. Quality of room service, a direct reflection of the hotels, guest houses, the overall level of management. Hotel and guesthouse rooms mainly rely on the reputation of staff to maintain. Room attendants at work, they should pay attention to the following protocol:

(1) in accordance with the regulations wear uniforms, clothing and clean, pay attention to personal hygiene. Do not wear jewellery, precious jewelry, Nongzhuangyanmo, before a smell of food to eat.

(2) services courtesy, warm and thoughtful and take the initiative. Taiwan received the mandate to receive, should be well prepared and timely. Xiangying guests to see the smiling faces and welcome message: "Hello, welcome!" According to the guests of gender and identity courtesy call, such as "President, President, Miss you." Chat with the guests to "please" Dangxian words, "thank you" to end.

(3) holidays welcome, special greetings to the guests. Such as: "New Year!" "Merry Christmas" and "a happy Thanksgiving Day!" "I wish you spend a happy holiday!" And so on. Honeymoon on the wedding guests have to say: "Welcome to stay OUR, and sincerely wish you a happy wedding!"

(4) take the initiative to help guests Tixie baggage items, but if the guests refuse to help you not take stronger pull hard. Invalidity of bringing the guests to give special attention. (5) leads the guests to the entrance room, when you open the door guests advanced. To not know how to use the equipment room of guests to politely detail; refrigerator to drink on whether charges should be tactfully to inform the guests, a brief introduction to the hotel facilities such as restaurants, bars, beauty salon, such as the location to help Visitors adapt to the environment. If there are no other guests demand, should immediately withdraw from the room, so as not to affect the guests rest.

(6) Fengdao guests birthday cake should be sent congratulations. Guests such as illness, should take the initiative in regards to the need for treatment, said: "Please Duo Baozhong, the need for me to a d octor to? "

(7) guests as much as possible to meet the legitimate demands. If guests in the dining room, should promptly notify the Department

of Food, food into the room with light-to light; promptly send a message to the guests, newspapers and magazines; regular-Tim towels, soap, etc.; Xitang clothing for the guests to timely, Forgotten, is not wrong; room to be timely repair damaged equipment, such as the time can not be resolved, guests should explain, apologize to the request of understanding.

(8) usually see the guests, invited to take the initiative, we can not turn a blind eye. Met with the guests to pay tribute to nod and take the initiative to give way, not parallel with the guests抢Road where emergencies have to walk over in front of the guests, have to apologize, and then speed up the pace beyond.

(9) cleaning the room, gently knock on the door first, with the consent of the guests have access to the agreement. Cleaning the rooms, guests can not be Fandong items, such as cleaning the need to move when, after sweeping the items should be returned in situ. Cleaning the rooms, such as guests in the room, study, parlor, not in the next peep, interjected.

(10) takes guests into the room and said matter should be concise and can not be delayed. Were guests call into the room, Banyan door, guests please sit down, Wanyanxiejue. Door hung a "do not disturb" sign, can not be entered without authorization.

(11) work accidentally damaged cup, they should immediately apologize and clean-up if the guests accidentally damaged easy consumption goods, should give comfort and immediately replaced, we can not blame the show tired and emotional tone. (12) can not use the work will be sniffing the private guests, such as age, income, marital status, and so on. Unable to obtain any items guests, guests can not take any discarded items.

(13) can not get together with other attendants of the discussion guests instrument, physical defects, such as habit, not to guests from the nickname. Should work to maintain quiet, not loud noise or with others Xixiao. Zoukuo not in the running, resulting in a tense atmosphere. Night work should be neutral tone-spoken, so as not to affect the guests rest.

(14) when talking to guests and not chipped, or other forms of interference. Not in front of guests, visiting friends of the payment request. Work, such as guests block Road, courtesy should be hailed, for assistance.

(15) in the event of error, to take the initiative, sincerely apologize, not irrational, shirk their responsibilities. Guests on the patience to listen to the complaints, humbly accept and immediately corrected. Even in the wrong guests, and do not argue with them, question the guests Xiaoqi, and then tactfully explained that the elimination of misunderstanding and understanding. Complaints over the still warm and thoughtful guests to their service, and not Bulibucai.

迎客工作礼仪

住客服务工作礼仪

离店结束工作礼仪

一、迎客的准备工作礼仪

准备工作是服务过程的第一个环节,它直接关系后面的几个环节和整个接待服务的质量,所以准备工作要做得充分、周密,并在客人进店之前完成。

1.了解客人情况

为了正确地进行准备工作,必须先了解将要来到的客人到店时间、离店时间、何地来、去何地、人数、身份、国籍、健康状况、性别、年龄、宗教信仰、风俗习惯、生活特点及接待规格、收费标准和办法等情况,以便制定接待计划,安排接待服务工作。

2.房间的布置和设备的检查

根据客人的风俗习惯、生活特点和接待规格,对房间进行布置整理。根据需要,调整家具设备,铺好床,备好热水瓶、水杯、茶叶、冷水具及其他生活用品和卫生用品。补充文具夹内的信封、信纸、服务指南、客人须知和各种宣传品,补充冰箱的饮料。

按照接待规格将酒店经理的名片放在桌上,如是重要客人还要准备鲜花和水果,表示欢迎。如果客人在风俗习惯或宗教信仰方面有特殊要求,凡属合理的均应予以满足。对客人宗教信仰方面忌讳的用品,要从房间撤出来,以示尊重。

房间布置好之后,要对房内的家具、电器、卫生设备进行检查,如有损坏,要及时报修。要试放面盆、浴缸的冷热水,如发现水质混浊,须放水,直到水清为止。

3.迎客的准备

客人到达前要调好室温,如果客人是晚上到达,要拉上窗帘,开亮房灯,做好夜床。完成准备工作后,服务员应整理好个人仪表,站在电梯口迎候。

二、客人到店的迎接礼仪

1.梯口迎宾

客人由行李员引领来到楼层,服务员应面带笑容,热情招呼。如果事先得知客人的姓名,在招呼时应说:“欢迎您!××先生”,然后引领客人到已为客人准备好的房间门口,侧身站立,行李员用钥匙打开房门,请客人先进。

2.介绍情况

客人初到酒店,不熟悉环境,不了解情况,行李员首先向客人介绍房内设备及使用方法,同时向客人介绍酒店服务设施和服务时间。

3.端茶送巾

客人进房后,针对接待对象按“三到”:“客到、茶到、毛巾到”的要求进行服务。如客人喜欢饮冰水、用冷毛巾,也应按其习惯送上。

4.陪客人到餐厅

对初次来店的客人,第一次用膳时要主动陪送到餐厅并向餐厅负责人介绍客人饮食特点及收费标准和办法等。

三、住客的服务工作礼仪

为了使客人住得舒服、愉快,有“宾至如归”之感,日常的服务工作必须做到主动、热情、周到、细致。

1.端茶送水

每天早晨客人起床后,要把开水送到房间。客人在房间会客,应按“三到”服务要求送上茶水和香巾。客人外出,应说“祝您愉快”。客人外出回来也要送茶和香巾。晚上一般不送浓茶,以防浓茶有刺激性,影响客人睡眠。

房间的开水每天要换3~4次,早晨、午餐前、午间休息后和晚上各换一次。冷水具每天早晨要撤换,要视客人饮用情况换送。客人自带咖啡需要沸水冲饮,要及时提供沸水,客人喜欢冷饮,要随时补充冰箱饮料,以保证供应。如有访客,开水、凉开水及饮料的供应要视需要

情况及时补充。

2.整理房间

按照客人的接待规格、要求和酒店“住房清扫程序”进行整理。上午要按照程序进行清扫,拉开窗帘、倒垃圾、换烟灰缸、换布巾、扫

地板、擦家具和各种物品;补充房间的茶叶、文具用品和清扫、整理卫生间。

客人午间休息起床后,进行小整理,倒垃圾、换烟灰缸、整理床上卧具、撤换用过的毛巾。

晚上利用客人去餐厅用餐的时间,到房间做夜床并再一次小整理。

3.委托代办和其他服务

要认真、细致、及时、准确地为客人办好委托代办的事项,如洗衣、房间用餐、访客接待和其他客人委托代办的事宜。

4.安全检查

酒店首先应对客人的生命财产负责,确保客人的安全是客房部的一项极其重要的职责。如果因措施不力或工作疏忽,使客人的人身或财

物受到损害,不仅酒店在经济上要受到损失,更严重的是酒店的声誉也要受到严重影响。因此,必须在每个服务环节上有安全措施。

四、离店结束工作礼仪

1.做好客人走前的准备工作

要了解客人离店的日期、时间、所乘交通工具的车次、班次、航次,所有委托代办的项目是否已办妥,账款是否已结清,有无错漏。

问清客人是否需要提前用餐或准备饭盒餐。早晨离店的客人是否需要叫醒,什么时间叫。如房间有自动叫醒钟应告诉客人如何使用。最

后还要问客人还有什么需要帮助做的事情。如果有的事情在本部门不能完成,应与有关部门联系,共同协作,做好离店的准备工作。

2.定时的送别工作

利用客人就餐时间,检查客人有无物品遗留在房间,如有要提醒客人。客人离开楼层时,要热情送到电梯口,有礼貌地说:“再见”、“欢迎您再来”。要有服务员帮助客人提行李,并送至大厅。对老弱病残客人要有专人护送下楼,并搀扶上汽车。

3.客人走后的检查工作

客人走后要迅速进入房间,检查有无客人遗忘的物品,如有应立即派人追送,如送不到应交总台登记保管,以便客人寻找时归还。同时,要

检查房间小物品如烟灰缸或其他手工艺品有无丢失,电视机、收音机等设备有无损坏,如有应立即报告主管。We paratory work in the service of the first session, it has a direct relationship between the number of links and behind the reception quality of services, so preparatory work to be done fully and carefully, and the guests into the shop to complete.

Guests understand the situation

In order to properly carry out the preparatory work, we must first understand to be the guests came to the time to shop, check-out times, to where to place the number, identity, nationality, health status, gender, age, religion, customs and habits, Life characteristics and reception specifications, standards and methods, and other charges, in order to develop reception plan, arrangements for the reception services.

2. Room layout and equipment inspection

According to the customs of the guests, the reception specifications and features of life, the room layout finishing. If necessary, adjustment of furniture and equipment, lay a bed, ready Re Shuiping, cups, tea, with cold water and other supplies and sanitation supplies. Added stationery folder within the envelopes, letterheads, services and guidance notes and various guests publicity materials, added the refrigerator to drink.

The reception will be in accordance with the specifications of the hotel manager cards on the table, in the case of important guests to prepare flowers and fruits, was welcomed. If guests in customs or religious beliefs have special requirements, every reasonable should be met. Visitors to the religious taboo in the supplies, to withdraw from the room to show respect.

Room layout good, to the room of furniture, electrical equipment, sanitary equipment to inspect and, if damaged, and the Times to repair. Try to put vanities, bath of hot and cold water, such as water turbidity found to be water, until Shuiqing so far.

3. Amenities preparations

Before the guests arrive for good at room temperature, if the guests are arrived at, to拉上curtain, opened the bright lights, good night bed. After the completion of preparatory work, the attendants should be collated personal instrument, from the elevator I greeted.

Second, visitors to the shop to meet etiquette

1. Tikou welcome

Members of the guests from the baggage lead to the floor, workers should be smiling, warm and invited. If guests know in advance the name, should be invited in, said: "Welcome! × ×," and then lead the guests to have been prepared for the guests room door, standing side, with key members of baggage door open, advanced visitors .

2. Briefing

The beginning of the hotel guests, not familiar with the environment, do not understand the situation, the first member of luggage room briefed the guests on the use of equipment and methods, and briefed the guests on the hotel facilities and services.

3. Duancha send towels

Guests into the room, the target for the reception by the "three": "to passengers, tea, towels to" the requirements of services. If guests like drinking ice water, cold towels used, should also send their habits.

4. Accompany guests to restaurants

The first guests to shop, the first meal at the restaurant should take the initiative to take to the person in charge of restaurant

guests eating characteristics and standards and methods, and other charges.

Third, the guest of the service work etiquette

To enable guests to live in comfortable, happy, "welcome" the feeling of day-to-day work of the service must be active, warm and thoughtful and meticulous.

1. Duancha water

Guests get up every morning, the water should be sent to the room. Guests in the room parlor, they should be "three to" service requirements and tea-towels into. Guests on bail, should be said, "I wish you happiness." Guests have to go back and Song Cha-towels. Generally do not send Nongcha night against Nongcha a provocative, the impact of the guests sleep.

Room of the water every day要换three to four times the morning, lunch, afternoon and evening after the rest of the time for. With cold water every morning to change, depending on the situation for sending the guests to drink. Guests need its own coffee Chongyin boiling water, boiling water to provide timely, guests like cold drinks, to drink at any time to add the refrigerator to ensure supply. For visitors, water, cold water and drinks to the supply situation in a timely manner as required supplementary.

2. Finishing Room

In accordance with the reception the guests specifications, requirements and hotel "housing cleaning procedure" for finishing. In accordance with the procedures of the morning to clean-up, opened curtains and garbage bins, for an ashtray, for Bujin, sweeping plate, wiping the furniture and various items; added the tea room, stationery and cleaning, sorting toilet.

Guests get up at lunch-time break after finishing a small, garbage bins, for an ashtray, finishing bed bedding, to replace the used towel.

Restaurant guests to use the evening meal time, to make room nights bed and again on the finishing.

3. Commissioned by the charge d'affaires and other services

We should conscientiously and detailed, timely and accurate manner for the good guests commissioned by the charge d'affaires of matters, such as laundry, dining room, the visitor reception guests commissioned by the charge d'affaires and other matters.

4. Security checks

First of all hotel guests to the lives and property to ensure that the safety of the guests of the hotel is a very important role. If the result of negligence or inadequate measures to enable the guests the personal or property damage, not only hotels in economic losses to be more serious is the hotel's reputation to be severely affected. Therefore, we must in each service on the part of security measures.

Fourth, check-out of the end of etiquette

1. Guests to go before the preparatory work

Guests Check Out To learn the date, time, means of transport carrying the 000, the frequency of flights, all commissioned by the charge d'affaires of the project has been completed, the account has been closed and whether errors and omissions.

Q-guests ahead of the need to prepare meals or meal boxes. The morning check-out guests the need to wake up, what time is. If rooms have automatic wake-up bell to tell visitors how to use. Finally also asked the guests what to do need help. If some things can not be completed in this sector should be linked with the relevant departments, work together and do a good job check-out the preparatory work.

2. Timing of the farewell

Use of the guests dining, guests check whether items left in rooms, if to remind the guests. When guests leave the floor to warm to the elevator I, politely said: "Goodbye" and "welcome you again." Attendants to help the guests have baggage, and sent to the hall. Laoruobingcan guests on a personal escort Xialou, and the help of the car.

3. Guests left the inspection work

Guests left to quickly enter the room, guests check for forgotten items, should immediately send people to recover if sent, such as less than, shall be sent to the custody of Taiwan's registration, in order to look for when guests return. At the same time, to check smaller items such as ashtrays room or whether the loss of other arts and crafts, television sets, radios and other equipment damage there, where should report immediately to the competent

餐饮礼仪

2、领台服务人员礼仪

领台服务人员包括:门卫礼仪服务人员和引领服务人员。领台服务人员营业前一定要了解本店的概况和当天预约的客人情况,做好仪容、仪表和精神准备,营业前站在餐厅门口两侧或里面,便于环顾四周位置,等待迎接

客人到来时要热情相迎,主动问候。在引领客人时,应问清是否预约、几位,然后把客人引到合适的座位。这主要根据客人的身份、年龄等来判定。宾客就餐完毕离开时,要有礼貌地欢送,并致告别语,目送宾客离开

3、值台服务人员礼仪

值台人员服务礼仪主要包括开菜、点菜、斟酒、派菜、分菜时的服务礼仪。

客人被引到餐桌前,要主动问好,并给客人拉椅让座,递香巾。递香巾时,可双手捏住香巾并解递到客人面前,也可用不锈钢夹夹起香巾送给客人。

客人如点饮料,饮料应放在客人的右侧,然后打开饮料瓶盖。同时需注意要用右手握瓶,露出商标,左手托瓶子上端,将饮料徐徐倒入饮料杯中,不宜倒得太满,也不可倒太快。拉开易拉罐时,不要将罐口冲向客人,如客人没点饮料,则一定要上茶,茶杯放在垫盘上,轻轻放于桌上,把茶杯把手转向客人右手方向。

客人如预先没有定菜,值台服务人员要站在主宾的左侧,躬身双手将菜单递上,请客人点菜。点菜时可适当地向好客人推荐本店名菜。菜单一般先递给主宾、女宾或者长者。点好的菜名应准确迅速地记在菜单上,一式两份,一分送给厨台值班,一份送给帐台买单。

快开席时,值台服务人员应将主宾、主人的口布从水标内取出递给他们围上,从第一道菜开始,值台服务员应为客人斟上第一杯酒。斟酒、分类的须序是:男主宾、女主宾,从正主位左侧开始,按顺时针方向逐位斟酒,最后再斟主位。当主人、主宾祝酒、讲话时,服务员应停止一切活动,站一适当位置。斟酒时,应先斟烈性酒,后是果酒、啤酒、汽水饮料。服务人员在斟酒、上菜、分菜时,左臂应搭一块干净餐巾,以备擦酒滴、饮料滴等用,但不可擦自己的手。斟酒时,一般右手拿酒瓶,左手拿杯徐徐倒入,特别是啤酒,开始倒要把瓶口放到杯的正中内快点倒入,一面倒,一面把瓶口慢慢移向杯边,而且倒得速度也由快变慢,以防啤洒的泡沫上升溢杯。啤酒倒好一般以7分液体,2分泡沫为好。

4、走菜服务人员礼仪

走菜主要指上菜、端菜、撤换餐具。

(1)上菜,一般在十分钟内把凉菜送上台,二十分钟内把热菜送上台。上菜要求快,特别是午餐。主食由服务员用右手放于客人的左侧。最后一道菜是汤,饭后上茶。上菜时动作要轻、稳,看准方向,摆放平稳,不可碰倒酒杯餐具等。上菜还要讲究艺术。服务员要根据菜的不同颜色摆成协调的图案。凡是花式冷盘,如孔雀、凤凰等冷盘,以及整鸡、鸭、鱼的头部要朝着主宾。上好菜后,服务员退后一步,站稳后报上菜名。

(2)端菜一定要用托盘,不可用手直接端拿,更不允许大姆指按住盘边或插入盘内。端菜的姿态是既稳又美,具体要求是用五指和手掌托起,托盘不过耳,托盘不能太低,托盘边太靠近于耳及头发是不雅的,重托时可用另一只手扶着托盘。

(3)撤换餐具时要先征得客人同意。撤换时一定要小心,不可弄倒其他新上的菜、汤。撤换的餐具要从一般客人的右侧平端出去。如果菜汤不小心撒在同性客人的身上,可亲自为其揩净,如撒在异性客人身上,则只可递上毛巾,并表示歉意。

5、帐台服务人员礼仪

主要包括收款、买单、转帐时的礼仪。

买单,当把客人用餐的细目送到收款台后,帐台服务人员一定要准确、迅速地把食品的单价标上,一并合计好用款总数。合计好后,在客人用毕主餐饮茶时,由值台服务员用托盘将帐单送到客人面前,并且应站到负责买单客人的右后侧,轻声告之,然后用钱夹把钱放进托盘送回帐台,并把找回的余款送到买单客人面前,叙说清楚。

买单时如客人转帐,一定请客人填定账号并签字。账台服务人员一般正坐在账台内,可戴两只套袖。坐姿要娴雅、自如、端庄、大方,面带微笑。

6、厨台服务人员礼仪

上岗前首先要整理工作环境卫生和个人卫生。厨台卫生主要包括:厨台、砧板、刀、地面和墙壁卫生。厨台要清洁、整齐、美观。服务员要彻底洗手,梳理头发,整理面容,戴上工作帽,穿上白上衣,系上围裙,工作服一定清洁。在操作时,一定要养成良好的卫生习惯。如不用袖子擦脸、擦汗,不能在工作现场打喷嚏等,也不允许边操作、边吸烟等等。

三、餐饮礼仪

餐厅服务员必须遵守的礼仪:餐厅是宾客的用餐场所,餐厅服务员不但要掌握业务技能,还要遵守服务中的各种礼仪,使宾客不但吃得饱,还要吃得愉快。

1、脸迎宾客,自然大方并亲切问候:“您好,欢迎光临!请问一共几位?”如果是男女结伴而来,应先问候女宾,再问候男宾。对老幼残宾客,应主动上前照料。

2、根据宾客的不同情况把他们引入座位。如重要宾客光临,应把他们引领到餐厅中最好的位置;夫妇、情侣就餐,应把他们引领到安静的角落位置;全家、亲朋好友聚餐,应把他们引领到餐厅中央的位置;对老幼残宾客应把他们安排在出入比较方便的位置。安排座位应尽量满足宾客的要求,如果该座位已经被先到的宾客占用,服务员应解释致歉,求得谅解,推荐其他令宾客较满意的座位。

3、宾客走近餐桌,服务员应按先女宾后男宾,先主宾后一般宾客的顺序用双手拉开椅子,招呼宾客入座;宾客曲膝入座的同时,轻轻推上座椅、使宾客坐好、坐稳。

4、宾客送上茶水,切忌用手接触茶杯杯口。适时主动恭敬地递上菜单,不能随意将菜单扔在桌上。顾客点菜时要耐心等候,不能催促,让宾

客有考虑的时间。

点菜时,拿好纸、笔随时记录。如宾客犹豫不决,服务员应当好参谋,热情介绍菜肴品种和特色。应注意语言艺术,礼貌委婉,不要勉强或硬性推荐,以免引起宾客反感。如宾客点的菜已经无货供应,应礼貌致歉,求得谅解。

如宾客点的菜,菜单上没有,不要拒绝,可以说:“请允许我与厨师商量一下,尽量满足您的要求。”宾客点菜时,服务员应面带笑容,上半身略微前倾,身体不能靠在餐桌边,不能把手放在餐桌上,要认真倾听,准确记录,避免出错。

5、有儿童就餐,可给儿童加上小凳,方便儿童入座。

6、宾客不慎掉落餐具,应迅速为其更换干净的餐具,不能在宾客面前一擦了事。

7、宾客的电话,应走近宾客轻唤,不能在远处高喊。

8、工作中必须随时应答宾客的召唤,不能擅离岗位或与他人聊天。

9、宾客斟酒上菜要讲究程序。上菜时手指不能碰及菜肴,每上一道菜要报菜名,简要介绍其特色,说话时不能唾沫四溅。斟酒时手指不能触摸酒杯杯口,应按酒的不同种类决定斟酒的程度。倒香槟或冰镇饮料时,酒瓶应用餐巾包好,以免酒水滴落到宾客身上。

10、宾客吸烟,应主动上前点火。宾客的物品不慎落到地上,应主动上前帮助拾起,双手捧上。

11、宾客应一视同仁,生意不论大小都应服务周到。逢年过节,要对每一位宾客致以节日的问候。

12、在全部宾客离去后,再进行清扫,不能操之过急。

13、结账时,应把帐单放在托盘中,正面朝下递给宾客。宾客付账后,要致谢。宾客起身后,服务员应拉开座椅,并提醒宾客不要忘记随身携带的物品。帮助宾客穿大衣戴帽子,在餐厅门口与宾客友好话别:“再见,欢迎您再次光临。”

14、餐厅服务员要与食物、餐具打交道,所以要对服务员的个人卫生严格要求。应穿着干净整洁的制服,勤洗澡,勤理发,勤剪指甲,勤刮胡须,勤刷牙,勤洗手,不佩戴首饰,不浓妆艳抹,不梳披肩发。在宾客面前不掏耳朵,不剔牙,不抓头发,不打哈欠,不掏鼻孔。如不得已要打喷嚏、咳嗽,应背转身体,用手帕遮住口鼻,并向宾客致歉。工作前不吃有刺激气味的食品。

Dining etiquette

2, service personnel from Taiwan etiquette

Service personnel from Taiwan include: ceremonial guard service personnel and lead the service personnel. Taiwan business from former service personnel must understand the profile and OUR day walk-in guests, good appearance, instruments and the spirit of preparation, standing before the restaurant business on both sides of the entrance or inside, look around for position, waiting to meet the guests.

Visitors to the advent of warm Xiangying, regards the initiative. Guests in the lead, should be asked-whether the appointment, several, and then the guests with the right to the seats. This is mainly based on the identity of guests and age to determine. Finished dinner guests leave, you should politely farewell, and bid farewell to the language, saw the guests to leave.

3, the value of Taiwan's service personnel etiquette

Taiwan's value of service including a ceremonial dish, a la carte, Zhenjiu, send food, the food services at the ceremony. Guests were diverted to the table, must take the initiative to greet and guests to pull chairs Parks, the delivery-towels. Delivery-towels, they can Niezhu hands-towels and guests in front of the Didao, can also be used stainless steel folder Jiaqi-towels given to the guests.

Guests such as point drinks, beverages should be placed on the right side of the guests, and open the beverage caps. At the same time pay attention to the need to use the right hand grip bottles, exposed trademarks, the top left hand care bottles, drink cups into the drink slowly and should not be inverted too full, too fast can not be inverted. Yi Laguan started, will not be Guankou dashed to the guests, such as guests, not drink, must be on tea, tea cups set on the pad, gently put in the table, the guests of the cup hands to the right direction.

No pre-set guests such as food, service personnel of Taiwan should stand on the left side of the chief guest, will Gongshen hands Dishang menu, guests order food. A la carte could be appropriate to recommend OUR specializes good guests. Menu general first gave chief guest, bin or elderly women. Caiming good points should be accurately recorded in quickly on the menu, in duplicate, one given to kitchen duty Taiwan, a Taiwan gave accounts pay.

I quickly opened, the value of Taiwan's service personnel should be chief guest, the owner of cloth from the mouth water standard, they handed out Wai, from the first course, the value of Taiwan's workers should be the first guests Zhenshang cup of liquor. Zhenjiu, classification is the need to sequence: Male chief guest, female chief guest, is Theme from the left, beginning with the clockwise direction Zhenjiu-by-bit, and then as appropriate theme. When the master, chief guest toasts, speeches, the attendants should stop all activities, station an appropriate location. Zhenjiu, should be as appropriate spirits, after the wine, beer, soft drinks.

Service personnel in Zhenjiu, served, the dishes, left arm should take a clean napkin to wipe up drops of liquor, beverages, such as using drip, but not wiping their hands. Zhenjiu, general bottle with his right hand, left-handed slowly into the cup, in particular, beer, to start inverted bottle into the cup, quickly into the median, one-sided, a bottle slowly toward the cup edge , And inverted in the fast speed from slow to prevent the throwing of beer foam up excess Cup. Beer Daohao generally a seven-point liquid, 2 points for good bubbles.

4, and take food service personnel etiquette

Take the main dishes that served, Duancai, replacing utensils.

(1) served, generally within 10 minutes into the Taiwan Liang Cai, 20 minutes into the Recai Taiwan. Served require fast, especially lunch. Staple food by the attendants put the guests with his right hand to the left. Finally cuisine is a soup, tea after dinner on.

When the action served to light, steady, identified direction, placing a smooth, non-Pengdao glasses and other tableware. Served to emphasize the arts. Attendants according to the cuisine of different colors put into coordinating the logo. All fancy sampler plates, such as peacocks, Phoenix and other sampler plates, and whole chickens, ducks, fish to the head in the chief guest. On Haocai, attendants take a step back, take a firm after a newspaper Cai Ming.

2) Duancai must use trays, can not be directly hand-take, hold down the Tai Muzhi was not allowed to insert the disk, or edge. Duancai attitude is both stable and the United States, specific requirements and is Wuzhi palm Tuoqi, trays, however our ears, the tray can not be too low and too close to the edge tray and ear hair is indecent, the trust can be used when the other Shoufu The tray.

(3) replacement of cutlery at first with the consent of the guests agreed. Replacement must be careful when not on the Nongdao other new dishes, soup. Tableware from the general to replace the right-guests-out. If Caitang careless spreading in the gay guests, who can personally for Kaijing, such as spreading the guests on the opposite sex,

May only Dishang towel, and expressed regret.

5, account service personnel Taiwan etiquette

Mainly include receivables, pay, transfer of etiquette.

Pay, when the guests dining receivables to the breakdown of Taiwan, Taiwan account service personnel must be accurate and prompt the superscript on the price of food, together with total ease of use, of the total. Total good, complete with guests in the main dining tea, with attendants from the value of Taiwan's tray in front of the guests will be sent to the billing, and be responsible for the station to pay for the guests of the right rear, during the neutral tone, and then use the money-wallet Taiwan into the tray back to the PAC, and to find the balance to pay for the guests before the narrative clear. Such as when guests pay for transfers, we invited guests filling the account number and signature. Taiwan's general account service personnel are sitting in accounts in Taiwan, may be wearing two Taoxiu. Sitting to Xianya, comfortable, dignified, generous,

with a smile.

6, Taiwan's kitchen staff etiquette

Before the first appointment to tidying up sanitation and hygiene. Taiwan's main kitchen of Health include: Taiwan's kitchen, chopping boards, knives, floors and walls of Health. Taiwan to clean up kitchen, tidy and beautiful. Attendants to thoroughly wash their hands, combing hair, finishing face, work wear hats and wearing white T-shirt, is on the aprons, overalls must clean. In operation, we must adopt good hygiene practices. If no sleeves Calian, Cahan, sneezing can not work at the scene, while also not allowed to operate, while smoking, and so on.

Third, dining etiquette

Restaurant workers must abide by the ritual: the guests dining restaurant sites, restaurant workers should not only have business skills, but also comply with the services of the various rituals, so that guests not only Chi Debao, happy to eat.

1, faces welcome visitors, naturally generous and cordial greetings: "Hello, Welcome! Will the total number of? "If men and women come together, the object should first female greetings, greetings to Nanbin. The young and old disabled guests, should take the initiative approached care.

2, according to the different circumstances of the guests to introduce their seats. As important guests visit, they should lead to the best restaurants in the location of couples, couples dining, they should lead to a quiet corner position; family, friends and family dinners, they should lead to the location of the restaurant; The young and old disabled guests should be arranged in more convenient access to the location.

Seating arrangements should try to meet the requirements of the guests, if the seats have been occupied first guests, attendants should explain to apologize, seek understanding, recommend the other guests than satisfied with the seats.

3, guests approached the table, the waiter should be first female-bin after Nanbin, the first chief guest after the general order of the guests started a chair with his hands and invited guests seated; Quxi guests seated at the same time, gently push chairs, so guests Sit, and Zuo Wen.

4, guests into tea, avoid hand-mouth contact cup Cup. Timely initiative respectfully Dishang menu, the menu will not arbitrarily throw on the table. When customers order food to wait patiently, not pressed, guests have the time to consider.

A la carte, Nahao paper, pen at any time record. If the guests hesitated, attendants should be good staff, warm dishes on varieties and characteristics. Should pay attention to language arts, polite euphemism, reluctantly or not to recommend mandatory, so as to avoid offensive guests. If guests at the food supply has been no shipment, courtesy of apology,

Seek understanding.

If guests at the dish, not on the menu, do not refuse, said: "Please allow me to discuss with the chef, as far as possible to meet your requirements." Guests order food, the waiter should be smiling, upper body leaning forward slightly, the body can not靠在Can Zhuobian, not hands on the table, we should earnestly listen to and accurate records and avoid mistakes. 5, dining with children, for children with Xiao Deng, child-friendly admission.

6, the guests accidentally dropped utensils, should be replaced quickly to clean utensils, not guests in front of a clean up. 7, guests of the telephone, should be closer Qinghuan guests, not in the distant chanting.

8, at any time in response to the call of guests, from the post can not be arbitrarily or chat with others.

9, guests Zhenjiu served to stress procedures. Fingers can not be served when the collision and dishes, each on a dish to be reported Cai Ming, briefly introduced its own characteristics, speaking at the spittle can not be scattered. Zhenjiu finger at the cup I can not touch glasses, the different types of liquor should be decided Zhenjiu level. Bingzhen inverted champagne or drinks, wrap the bottle of napkins, so as to avoid dropping to guests who drink.

10, guests smoking, should take the initiative approached the ignition. Guests of items accidentally fell on the ground, should take the initiative to help pick up stepped forward, hands Pengshang.

11, guests should be treated equally, regardless of the size of business should be courteous service. Fengnianguojie, every one of the guests to extend festive greetings.

12, in all the guests leave, and then carry out clean-up, we can not act with undue haste.

13, checkout, the bill should be on the tray, face down gave the guests. Guests are accepted, to thank. After the guests stood up, attendant seats should be opened, and reminded the guests do not forget to carry the goods. Help the guests to wear coat wearing hats, and the entrance of the restaurant guests friendly farewell: "Good-bye, you're welcome to visit again."

14, a restaurant waiter with food, utensils deal, so the attendants to the strict hygiene requirements. Should wear clean uniforms, a bath-Qin, Qin Barber, Qin Jian Zhijia, diligence scratch beard, Qin brushing, washing hands frequently, wear no jewelry, not Nongzhuangyanmo, comb hair shawls. Tao Erduo not in front of guests, not Tiya, do not grasp the hair, not Daha Qian, do not get the nose. As a last resort to sneeze, cough, should be back to the body, cover your mouth and nose with a ha ndkerchief, and to apologize to the guests. Do not eat before a stimulating smell the food.

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