DMX800更换电池常见问题
Issue Error Code: 04 04F2 00
Red Box during SPE SPS replace script
Message 0x00001509.0x3011:
At this point the SPS-CC-B should be powered down but
an unexpected power condition has been detected on SPS-0-B,SPS-1-B.
Please power up SPS-0-B,SPS-1-B as soon as possible or the DAE could power down.
Please call the EMC Support Center,
They will help you to locate the correct SPS.
(FIs ile: procalls.sl, Line: 7)
Environment Product: Symmetrix DMX800
Enginuity: 567x
Cause Error Code: 04 04F2 02 indicates SPS battery end-of-life (The SPS should be checked using emc64887 if it i Change SPE SPS replace script
Resolution
CE is replacing SPS B. This is the SPE SPS located on DA-1A. 8C,COND,,SPSI showed 0100- internal fault
During the script:
1. Step C: Prompt_User_to Power_Down_SPS - CE turns off SPE SPS B and answers Yes to question
2. Step D: Verify SPS is powered down then fails with the above red box.
3. Have CE verify that the only amber LED on any SPS is that of SPE SPS B and ensure that SPS SPE
4. PSE issues 8C,COND,,SPSI on DA-1A AND 16A
5. DA-1A still shows internal fault 0100 and DA-16A shows 0002 normal
6. 8C,POWR,,SPSI on DA-2A shows its DAE SPS are OK, however 8C,POWR,,SPSI on DA-15A fails b
power off top switch/Mux and now DA-15A cannot monitor the DAE SPS relating to it.
7. 9B,A will show the expected 0479 on DA-15A due to the above issue.
8. If the above checks are OK then OK for PSE to resume from failed step and skip step.
9. Script will then complete sucessfully.
Issue System destage and DU event occurs when switching off the faulty SPS for Sys replacement
Directors go to DD.
Error code: 28 04F1 55
Error code: 28 04F1 01
Error code: 28 04F1 02
Error code: 03 FEC0 00
Error code: 03 FEC0 01
Error code: 03 FEBA 00
Error code: 03 FEBA 10
Environment Product: Symmetrix DMX800
Hardware: Power Components
RS232 Switch
Standby Power Supply (SPS)
Product: RMS
Cause When an Standby Power Supply (SPS) for the card cage SPE is switched off, 04 the DA that monitors the SPS through the direct connect RS232 cable. DA-1a m
SPS-A. 0F41.55 indicates AC power loss. 0479.20 indicates the SPS cable is m
In this customer incident, SPS-A was reported faulty. When it was switched off f
04F1.55, but without 0479.20 and was immediately followed by 04F1.02, indica
the SPS on the other side. As a result of detecting a power issue on both sides,
sequence for power shutdown. Seconds later, FEBA and FEC0 errors logged on
WARNING! Always verify the cable connections before turning OFF any SP
The DC power output cable from SPS-A must go to PS-1 while the one from SPS
power cables were miswired so that the cable from SPS-A went to PS-2 while th
PS-1. Switching off the faulty SPS-A caused the Symmetrix to detect loss of AC
power to the PS on the other side. The weakening batteries in the faulty SPS we
power output and the PS-2 failure was immediately reported (04F1.02). Howeve
were subsequently reported.
Change Replace SPS Power Component script.
CE switches off power to the failed SPS during power component replacement.
Resolution Having logged 0F41.55, but without 0479.20 when the SPS for the card cage SP DC power output cables between the two SPS units being miswired. If the direct
between the FEBEs and the SPS units are miswired, the Symmetrix will also en
when the SPS is switched off. However, it will still log 0479.20.
Correct the cabling issue. The DC power output cable from SPS-A must go to P
PS2.
Notes Note: Error code 28 0479 20 does not apply to this solution.
Although the FEBA event is decoded to be "A/C failed again after A/C restore," i
comes from the FEBE board which monitors the 12V output of PS1 and PS2. Te
DC power output cable from SPS to the PS for SPE unplugged, switching the SP
events. Logging of the FEBA should indicate only that the DC power to the PS c
DC power could come from the batteries in the SPS.
Notes
(Employees
Symptom: Error code: 04F2
and
Partners)
Product Symmetrix, Symmetrix DMX800
Requested
5/25/2013 2:28 PM
Publish Date
External
Primus
Source
Primus/Webtop
emc215745
solution ID
Issue Error code: FEDD
AC power unplugged.
Environment Product: Symmetrix DMX800
Product: Symmetrix DMX801
Product: Symmetrix DMX-4 950
Product: Symmetrix DMX-3 950
Enginuity: 5670 All
Enginuity: 5671
Enginuity: 5771 All
Enginuity: 5772
Enginuity: 5773
SPS to SPE power cord is held in place by a retaining bail.
Cause RMS power plug pulled out.
Change Slide out the RMS SPE enclosure on the rails.
Replacing one of the Standby Power Supplies (SPSs) for the Storage Process
Replacing one of the SPSs in a Disk Array Enclosure (DAE).
Resolution When performing a maintenance activity which requires the SPE to be extended the SPSs that supports the SPE, or one of the SPSs in a DAE, check that the ba
secure. Make this check before moving the SPE or replacing an SPS and after.
procedure script and perform a health check after the procedure has been comp
disconnected during maintenance, ensure that the bail is put back in place. The b
at the furthest slot in the cable from the end of the plug. In other words, the bail
reachable slot away from the end of the cord to ensure a tight locked connection
If the system does not have any bails installed (early DMX800 systems were shi
to accidently unplug the SPS cables while moving the SPE or replacing an SPS.
Notes
(Employees
Fact: Product: Symmetrix DMX RMS
and
Partners)
Product Symmetrix DMX800, Symmetrix Enginuity 5670, Symmetrix Enginuity 5671, Symmetrix DMX Series, Symmetrix DMX801, Symmetrix DMX-3 950, Symmetri
Symmetrix Enginuity 5773
Requested
5/25/2013 2:16 PM
Publish Date
External
Primus
Source
Primus/Webtop
emc194707
solution ID
Issue Red Box: During Card Cage (CC) Standby Power Supply (SPS) replacement Error code: 04 0479 xx
Error Code: 04 04F2 xx
Message 0x00001509.0x3011:
Red Box: During CC-SPS-x replacement script
Red Box: At this point the SPS-CC-x should be powered down but
an unexpected power condition has been detected on SPS-0-B,SPS-1-B.
Please power up SPS-x-x,SPS-x-x, (etc) as soon as possible or the DAE could p
Environment Product: Symmetrix DMX800
Enginuity: 5671
Enginuity: 5670
Cause One of the Card Cage SPS (CC-SPS-x) powers the RS-232 Mux switch. When SPS, and the "Mux switch" loses power, all SPSs connected to that RS-232 Mux
the director. The Red Box occurs after the script checks the status of all the SPS
cannot communicate to the SPS with the Mux powered off.
Change SPS Replacement
Resolution Irrespective of this problem the script should be used as it will help detect other and could help prevent a potential DL
If you are going to replace both of CC_SPSs, after replacement of first one, alw
"Environmental" or call PSE LAB to check PS1 and PS2, as you could have a m
(found in a case where we had a undetectable error on PS2 and after removing
Should the script fail finish replacement of the Card Cage SPS Manually (CC-SP
Power Supply and SPS are working and have no other errors. The CE can then
Notes Card Cage SPSs (CC-SPSs) are also Known as SPE SPSs; SPS located on bo and SPS located on bottom/right of Card Cage is on use of PS1 (rear view) Product Symmetrix Enginuity 5670, Symmetrix Enginuity 5671, Symmetrix, Symmet
Requested
5/25/2013 1:53 PM
Publish Date
External
Primus
Source
Primus/Webtop
emc146126
solution ID
Impact SymmWin Environmental script must be run prior to every SPS replacement an
Environment Product: Symmetrix DMX-800
Product: Symmetrix DMX 1000
Product: Symmetrix DMX 2000
Product: Symmetrix DMX 3000
Enginuity: 5671
This statement does not apply: Enginuity: 5670
Change SPS Replacement
Power Supply Replacement
Resolution Before the SPS replacement or power supply replacement is performed, the Sy If the Environmental test determines that power related issues exist besides the
replacing, contact the PSE Lab prior to any power supply replacement.
Notes Due to SPS units in the field getting older, Engineering has requested that the before proceeding with any SPS replacements.
Product Symmetrix, Symmetrix DMX Series, Symmetrix Enginuity 5671
Requested
5/25/2013 4:39 PM
Publish Date
External
Primus
Source
Primus/Webtop
emc245194
solution ID
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